Untitled - DHCS Digital Library

Charter of Rights and
Complaints Management
A Charter of Rights and Responsibilites of OSHC Service
Providers, Parents and Children
Providing a quality OSHC service for children and their families involves
the development of partnerships between parents, staff and children
Each individual within these partnerships has important skills and
knowledge to contribute as well as unique perspectives. In all
partnerships each member has particular rights and responsibilities.
Clear understanding of these rights and responsibilities ensures that
partnerships are positive and productive.
Parents and services should recognise that the child’s best interest is
the principle factor in the relationship between the child care provider
and the parent.
The Australian Early Childhood Association’s Code of Ethics is a useful
document for guiding interactions between parents/staff and children
as well as a valuable resource in the management of complaints.
These following principles may also be useful in developing policies and
procedures that aim to resolve grievances or complaints made against
the service by a parent or child using the service.
Services have a responsibility to:
a) provide an appropriate service for school age children, and
to ensure all children receive a high standard of care;
21