Postal Users' Guide (Marlborough) - New Zealand Post
Postal Users' Guide (Marlborough) - New Zealand Post
Postal Users' Guide (Marlborough) - New Zealand Post
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<strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong><br />
October 2013
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> contents October 2013<br />
Public Contract – Delivery of postal and courier items ...................................................................................July 2013<br />
Delivery and collection of mail ................................................................................................... PUG 1 (October 2013)<br />
Prohibited and High Risk items and Compensation Terms and Conditions ................................ PUG 2 (October 2013)<br />
Standard <strong>Post</strong> letters Terms and Conditions .............................................................................. PUG 4 (October 2013)<br />
Fast<strong>Post</strong> letters Terms and Conditions ...................................................................................... PUG 5 (October 2013)<br />
Free<strong>Post</strong> letters Terms and Conditions ..................................................................................... PUG 6 (October 2013)<br />
BoxLink Terms and Conditions ................................................................................................. PUG 7 (October 2013)<br />
Volume<strong>Post</strong> 1 Terms and Conditions ........................................................................................ PUG 8 (October 2013)<br />
Volume<strong>Post</strong> 3 Terms and Conditions ...................................................................................... PUG 8a (October 2013)<br />
Permit<strong>Post</strong> Terms and Conditions ................................................................................................. PUG 8b (July 2013)<br />
GoFlexible Terms and Conditions ........................................................................................... PUG 8c (October 2013)<br />
Print<strong>Post</strong> Terms and Conditions .............................................................................................. PUG 8d (October 2013)<br />
Business Standard Terms and Conditions ............................................................................... PUG 8e (October 2013)<br />
Business Flexible Terms and Conditions .................................................................................. PUG 8f (October 2013)<br />
Volume PreSort Terms and Conditions..........................................................................................PUG 8g (October 2013)<br />
Print PreSort Terms and Conditions...............................................................................................PUG 8h (October 2013)<br />
Parcel services within <strong>New</strong> <strong>Zealand</strong> Terms and Conditions...................................................................PUG 9 (July 2013)<br />
Parcel<strong>Post</strong> Terms and Conditions ........................................................................................... PUG 9a (October 2013)<br />
Parcel<strong>Post</strong> Fast Terms and Conditions ................................................................................... PUG 9b (October 2013)<br />
Parcel<strong>Post</strong> Tracked Terms and Conditions .............................................................................. PUG 9c (October 2013)<br />
Parcel<strong>Post</strong> Tracked Zonal Terms and Conditions .................................................................... PUG 9d (October 2013)<br />
Parcel<strong>Post</strong> PO Box Priority Terms and Conditions ................................................................... PUG 9e (October 2013)<br />
Discontinued: Parcel<strong>Post</strong> Terms and Conditions (pre 28 March 2008)...................................PUG 10 (November 2007)<br />
Discontinued: Packet<strong>Post</strong> Terms and Conditions (pre 28 March 2008) ................................ PUG 10a (November 2007)<br />
Ready to Go Terms and Conditions ........................................................................................ PUG 11 (October 2013)<br />
Registered<strong>Post</strong> Terms and Conditions .................................................................................. PUG 11a (October 2013)<br />
Trackme Terms and Conditions ............................................................................................ PUG 11b (October 2013)<br />
International Air and International Economy Terms and Conditions ................................................ PUG 12 (July 2013)<br />
International Air Satchel Terms and Conditions ..................................................................... PUG 12a (October 2013)<br />
International Tracked Air Satchel Terms and Conditions............................................................PUG 12b (October 2013)<br />
Armed Forces Terms and Conditions .................................................................................... PUG 12c (October 2013)<br />
International Bulk Mail Terms and Conditions ........................................................................ PUG 12d (October 2013)<br />
International Air Registered Terms and Conditions ................................................................ PUG 12e (October 2013)<br />
International Express Courier Terms and Conditions ..................................................................... PUG 13 (July 2013)<br />
International Economy Courier Terms and Conditions ................................................................. PUG 13a (July 2013)<br />
World zones ................................................................................................................................. PUG 14 (July 2013)<br />
International Business Reply Paid Terms and Conditions ........................................................ PUG 15 (October 2013)<br />
International Reply Coupons Terms and Conditions .............................................................. PUG 15a (October 2013)<br />
PO Boxes and Private Bags ......................................................................................................... PUG 16 (July 2013)
Public Contract<br />
Delivery of postal and courier items<br />
We, <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Limited, will use reasonable<br />
care and skill to provide our services to you. You agree<br />
to pay us the full price for all of our services. We will<br />
deliver postal and courier items correctly addressed to<br />
addresses within our delivery network, which comply<br />
with the requirements set out in our <strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong>.<br />
You agree not to give us for delivery any item<br />
which:<br />
is illegal, explosive, dangerous or destructive to<br />
send.<br />
is inadequately packaged, or contains anything that<br />
is capable, as packed, of causing injury, or damage<br />
to property.<br />
contains cash, currency, bullion, traveller’s<br />
cheques, deeds, negotiable instruments (including<br />
any bearer security, bill of exchange or uncrossed<br />
cheque), bonds or shares, credit or bank cards,<br />
vouchers, gift cards or tickets for games of chance.<br />
is any other type of Prohibited item under the<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Unless you have complied with our specified<br />
conditions of carriage (and the item is not<br />
classified as prohibited for a particular service),<br />
you agree not to give us for delivery any item<br />
which is:<br />
fragile or Restricted (including any precious metal<br />
or stone, jewellery, watch, any collectible or antique<br />
or any painting, sculpture or other work of art); or<br />
a postal item with a value of over $250 or an<br />
international courier item with a value of over<br />
$2,000.<br />
If you give us for delivery any postal or courier<br />
item referred to above, or in any other way you do<br />
not comply with the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>:<br />
you understand that we and our employees and<br />
agents are not liable to pay any compensation to<br />
you for any loss or damage to that item; and<br />
you agree to pay us for any resulting liability, costs,<br />
damage or loss of any kind.<br />
Subject to the conditions set out in our <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>, we limit our liability to you for loss<br />
of, or damage to, any item up to a maximum<br />
(including GST) of:<br />
$250 for any postal item whether for domestic or<br />
international delivery (other than a letter posted for<br />
80c or less (including GST) for which we have no<br />
liability under the <strong><strong>Post</strong>al</strong> Services Act 1998). Our<br />
liability for domestic carriage of a postal item is on<br />
the basis of “declared value risk” under the<br />
Carriage of Goods Act 1979;<br />
$1,500 for any courier item for domestic delivery;<br />
and<br />
$2,000 for any courier item for international<br />
delivery;<br />
plus reimbursement of postage if the item has been<br />
lost.<br />
We have no liability to you for delay in the delivery of<br />
any item. Our delivery targets are a guide only.<br />
However, we will endeavour to ensure that your postal<br />
or courier item arrives within our delivery targets.<br />
Except as set out above and detailed further in our<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>, we have no liability to you for any<br />
direct or indirect loss, damage or cost, however it<br />
arises (including as a result of intentional acts or<br />
negligence by us), subject only to the contrary terms of<br />
any statute including the Consumer Guarantees Act<br />
1993 (where applicable).<br />
You agree that, where you acquire goods or services<br />
from us for the purpose of your business, the<br />
provisions of the Consumer Guarantees Act 1993<br />
which would otherwise apply to the supply by us of any<br />
of our goods or services to you, do not apply.<br />
The <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> forms part of this Public<br />
Contract and is available for viewing on our website,<br />
www.nzpost.co.nz, or at all <strong>Post</strong>Shop stores and<br />
selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets.<br />
Brian Roche<br />
Chief Executive<br />
July 2013 Page 1 of 1
Delivery and collection of mail<br />
<strong>Post</strong>ie delivery<br />
Urban mailboxes<br />
To help ensure your mail is delivered safely, securely and efficiently, you must:<br />
have your street number and, where applicable, flat or apartment number, clearly visible on your mailbox; and<br />
position your mailbox on the street line, close to the footpath, on the nearest flat area, with the mail slot facing<br />
forward and within safe and easy reach; and<br />
maintain safe and clear access to your mailbox, with no shrubbery or obstacles in the way; and<br />
maintain safe access to your mailbox by removing any spring loaded flaps and rusty or sharp edges; and<br />
position your mailbox so the mail slot is between 900mm and 1200mm from the ground.<br />
The recommended minimum dimensions for a mailbox are:<br />
mail compartment: 270mm wide, 330mm deep, 160mm high<br />
mail slot: 250mm wide, 30mm high.<br />
This will help to ensure that your mailbox is large enough to hold all the mail that you receive and that your mail drops<br />
into the box out of sight of the street. If you receive parcels, you should consider having a separate parcel area in your<br />
mailbox. If you receive large amounts of mail, we recommend your mailbox is large enough to fit it. Ideally, your<br />
mailbox will also have a separate area for newspapers and other non-mail items.<br />
Further details about mailbox specifications are available on our website, www.nzpost.co.nz.<br />
Public rights of way/private roads<br />
<strong>Post</strong>ies will deliver mail to mailboxes on a public right of way or private road if there are five or more mailboxes on that<br />
right of way and the road is of sufficient standard to enable <strong>Post</strong>ies to deliver mail safely.<br />
All other criteria for mailboxes outlined above apply.<br />
Flats and apartment blocks – where mailboxes are located outside<br />
Groups of mailboxes must be at right angles to the footpath or roadway.<br />
All other criteria for mailboxes outlined above apply.<br />
Flats and apartment blocks – where mailboxes are located inside<br />
<strong>Post</strong>ie delivery of mail inside apartment blocks is available when there are five or more apartments. The mailboxes<br />
must be locked, on the ground floor and in a common entrance.<br />
All other criteria for mailboxes outlined above apply.<br />
Business premises<br />
<strong>Post</strong>ies will deliver mail into business premises if a locked mailbox or letter slot is provided on the ground floor and in a<br />
common entrance, or if a reception desk or shop counter suitable for holding mail is close to the main entrance. <strong>Post</strong>ies<br />
will not deliver mail above the ground floor.<br />
Note that the <strong>Post</strong>ie delivery service actually provided to you may vary slightly depending on local circumstances.<br />
If a delivery point is not provided, the addressee will be notified and the items will be held at the delivery branch or<br />
<strong>Post</strong>Shop for collection – see Counter delivery below.<br />
Safety<br />
We may, at our discretion, determine that the access provided to your mailbox is not safe for our <strong>Post</strong>ies and refuse to<br />
deliver mail until the issues we identify are resolved to our satisfaction. This applies to mailboxes located on both<br />
public and private roads.<br />
If a safe and accessible mailbox is not provided, the addressee will be notified and the items will be held at the delivery<br />
branch or <strong>Post</strong>Shop for collection – see Counter delivery below.<br />
Potholes, blind corners, narrows roads and excessive vegetation are examples of conditions that may make a road<br />
unsafe for delivery.<br />
Parcel items<br />
If there is no one at the address the item may be left in a place that is weatherproof and out of public view.<br />
PUG 1 (October 2013) Page 1 of 4
Rural delivery<br />
Rural delivery is not available in all areas and not automatic. You must apply for rural delivery by filling in a Rural<br />
Delivery Service Agreement, which also sets out the terms and conditions applying to this service. The Rural Delivery<br />
Service Agreement is available from your local <strong>Post</strong>Shop.<br />
Mailbox specifications for Rural Delivery differ from the urban mailbox specifications outlined above. The<br />
recommended minimum dimensions for a rural mailbox are:<br />
mail compartment: 270mm wide, 400mm deep, 270mm high<br />
mail slot: 250mm wide, 30mm high.<br />
For full details, refer to our website, www.nzpost.co.nz or the brochure Joining and using Rural <strong>Post</strong>’s services<br />
(ADV034).<br />
Counter delivery<br />
You may arrange for items sent via our postal network to be held at a <strong>Post</strong>Shop or <strong>Post</strong>Centre for collection. Items<br />
addressed only to a town are treated as addresses for Counter delivery.<br />
Counter delivery is a short term delivery option and will only be provided to you for a maximum period of 3 months. We<br />
may refuse or terminate Counter delivery if other delivery services, such as <strong>Post</strong>ie delivery, Rural delivery or PO<br />
Box/Private Bag delivery, are available to you. We may also terminate the Counter delivery service by giving you 30<br />
days' notice.<br />
Counter delivery items will be held for 30 days before being returned to sender unless:<br />
the sender has requested a shorter period of time;<br />
the item is a Parcel<strong>Post</strong>, Parcel<strong>Post</strong> Fast, Parcel<strong>Post</strong> Tracked, Parcel<strong>Post</strong> Tracked Zonal or Registered<strong>Post</strong><br />
item - these items are returned to sender after 14 days; or<br />
you have been receiving the Counter delivery service for longer than 3 months or we have given you notice<br />
that the service is being terminated and that notice period has expired - these items will be immediately<br />
returned to sender.<br />
You must present suitable identification when collecting items over the counter.<br />
ParcelPod<br />
Refer to www.nzpost.co.nz/parcelpod or call 0800 501 501 for details about our ParcelPod parcel delivery service and<br />
the terms and conditions that apply.<br />
Redirection and Hold services<br />
Ask at your local <strong>Post</strong>Shop or call 0800 501 501 for details about these services and the terms and conditions that<br />
apply.<br />
<strong>Post</strong>e Restante<br />
If you are an overseas visitor you may arrange for items addressed to you to be held at selected <strong>Post</strong>Shop stores for<br />
collection (refer to our website at www.nzpost.co.nz/posterestante for a list of stores where the <strong>Post</strong>e Restante service<br />
is available). <strong>Post</strong>e Restante mail is held for two months before being returned to sender.<br />
The <strong>Post</strong>e Restante service allows you to:<br />
receive mail and parcels<br />
leave messages for people you wish to contact<br />
redirect mail within <strong>New</strong> <strong>Zealand</strong> (mail cannot be redirected to a hotel, motel, motor camp, hostel or boarding<br />
house).<br />
Mail addressed to a <strong>Post</strong>e Restante location must include:<br />
the addressee’s full name<br />
the words “<strong>Post</strong>e Restante”<br />
the town or city of the <strong>Post</strong>e Restante location<br />
the words “<strong>New</strong> <strong>Zealand</strong>”<br />
a return address.<br />
Fees apply to <strong>Post</strong>e Restante services. For details, refer to our website at www.nzpost.co.nz/posterestante, ask at a<br />
<strong>Post</strong>Shop that accepts <strong>Post</strong>e Restante mail or call our Customer Service Centre on 0800 501 501. Parcels held at<br />
<strong>Post</strong>e Restante must have maximum dimensions no larger than those allowed for the Parcel<strong>Post</strong> service: length 1.5m,<br />
length + girth 2.5m, volume (length (m) x thickness (m) x height (m)) 0.125m³. The maximum weight for this service is<br />
25kg actual or volumetric weight, whichever is greater.<br />
You must present suitable identification when collecting <strong>Post</strong>e Restante items.<br />
<strong>Post</strong>ing keys<br />
This service is only available for posting within <strong>New</strong> <strong>Zealand</strong>. Keys must not be put in an envelope. On delivery, the<br />
owner is charged a fee equal to the postage rate of a medium envelope plus a handling fee.<br />
PUG 1 (October 2013) Page 2 of 4
Mail in dispute<br />
If there is a dispute between parties as to who is entitled to receive an item, we may refuse to deliver the item. If the<br />
parties cannot agree on who is entitled to the item it will be treated as undeliverable and returned to sender.<br />
Mail for deceased persons<br />
Mail will be delivered as addressed until we are instructed otherwise. Mail can be redirected to the administrator of the<br />
estate. Mail may be redirected to a relative of the deceased provided:<br />
they have authority to accept mail items on behalf of the deceased; and<br />
other relatives do not object to them receiving the deceased's mail.<br />
We may require the person receiving the mail to indemnify us against any claims that result from the redirection of the<br />
deceased’s mail to them.<br />
Bankrupts, companies in receivership or liquidation<br />
Items addressed to a bankrupt, or a company in receivership or liquidation, will be delivered to the addressee. Items will<br />
only be redirected to the duly appointed official assignee, receiver or liquidator (evidence of appointment may be<br />
requested) if a redirection request is completed in accordance with our usual terms and conditions for the redirection<br />
service.<br />
Undeliverable items<br />
Items sent within <strong>New</strong> <strong>Zealand</strong> that we cannot deliver and that have a sender's address will be returned to sender.<br />
Items sent within <strong>New</strong> <strong>Zealand</strong> that we cannot deliver and which do not have a sender's address will be sent to<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>'s Returned Letter Office and will be dealt with in accordance with the <strong><strong>Post</strong>al</strong> Services Act 1998.<br />
Letters (including postcards) and parcels under 2kg from overseas that we cannot deliver will be returned to the country<br />
they were sent from. Registered items will always be returned to the country they were sent from.<br />
Parcels (insured or over 2kg) or courier items from overseas that we cannot deliver will be dealt with in accordance with<br />
the instructions on the Customs Declaration or Consignment Note.<br />
Printed papers will only be returned to the country they were sent from if specifically requested by the sender. This<br />
must be marked on the item in the language of the destination country.<br />
<strong>Post</strong>age<br />
We do not repurchase postage stamps or other prepaid postage.<br />
We do not accept:<br />
postage that isn’t valid for our network;<br />
postage that has already been used (whether it has been postmarked or not);<br />
postage that is imperfect (i.e. defaced, incomplete or cut);<br />
postage that is issued by other countries, including <strong>New</strong> <strong>Zealand</strong> dependencies;<br />
postage that is not on the outside of the mail item (e.g. is placed under shrink wrap or flow wrap)<br />
postage stamps that are imprinted stamps cut from a bill, note form, share transfer or stamp duty cheques;<br />
postage stamps as a method of payment for Parcel<strong>Post</strong> Tracked, unless they are accompanied by a barcode<br />
sticker;<br />
any item that has any non-postal stamp or charity or other label, as well as designs likely to be mistaken for<br />
postage stamps or service labels, affixed or printed on the address side.<br />
Short Paid items<br />
If an item does not have enough postage for delivery, we are not obliged to deliver it. We may, at our discretion, return<br />
the item to the sender, delay it, or deliver it.<br />
If we deliver the item, we may charge a handling fee in addition to the postage owing. If we return the item to the<br />
sender, then we will not refund the postage previously paid, and full postage may need to be re-applied to resend the<br />
item. If there is no return address, the item may be treated as undeliverable and sent to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>'s Returned<br />
Letter Office, to be opened in order to identify the sender, and/or destroyed or otherwise disposed of, in accordance<br />
with the <strong><strong>Post</strong>al</strong> Services Act 1998.<br />
Cancellation of stamps<br />
Cancellation of philatelic items may be done over selected <strong>Post</strong>Shop counters. This Philatelic service is only allowed for<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> products. <strong>Post</strong>age payment options not originating from <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> do not qualify for this<br />
service offering, even though they may be using the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> network for delivery. The items will be handed<br />
back to you without going through the normal mail system. Under no circumstances will we alter date stamps to<br />
accommodate a request for cancellation.<br />
Working days<br />
The terms and conditions for our services refer to delivery targets in working days. A working day means any day other<br />
than a Saturday, Sunday, or public holiday recognised in the place where services are being performed.<br />
PUG 1 (October 2013) Page 3 of 4
For the purposes of delivery targets, the day in which the mail item is accepted by us is day zero. If you post an item<br />
over the counter in a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlet after that day’s final clearance, day zero will be the next working<br />
day.<br />
PUG 1 (October 2013) Page 4 of 4
Prohibited and Restricted items and Compensation Terms and<br />
Conditions<br />
The terms and conditions of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> apply to the domestic courier services named in Table A below<br />
only. They do not apply to domestic courier services purchased directly from Express Couriers Limited and lodged at<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets. In that instance, Express Couriers Limited’s terms of carriage will apply.<br />
Where compensation is payable for loss of, or damage to, a postal or courier item, compensation will be paid (up to the<br />
compensation limit for that service and subject to any exclusions) for the lesser of:<br />
the value or declared value of the item; or<br />
an indemnity value as determined by us; or<br />
the cost of repairing the damage.<br />
1 Compensation limits for sending within <strong>New</strong> <strong>Zealand</strong><br />
Our compensation payments (including GST) for loss of, or damage to, postal or courier items sent within <strong>New</strong> <strong>Zealand</strong><br />
and overseas are limited to the amounts shown in Table A (plus reimbursement of postage if the item was lost). These<br />
standard compensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations<br />
and exclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3to 5.<br />
Table A: Standard compensation limits for items sent within <strong>New</strong> <strong>Zealand</strong><br />
Standard compensation<br />
limit<br />
(NZ$)<br />
Additional compensation<br />
cover available<br />
(NZ$)<br />
Domestic postal services<br />
Letters and postcards:<br />
- 80 cents or less (including GST) No compensation payable No<br />
- More than 80 cents (including<br />
GST)<br />
$250 No<br />
Domestic parcels<br />
Standard parcel<br />
Tracked parcel<br />
Courier parcel<br />
Courier & Signature parcel<br />
$250 No<br />
$1500 No<br />
Other Domestic courier services<br />
Registered<strong>Post</strong> $250 No<br />
Notes on Table A<br />
Under the <strong><strong>Post</strong>al</strong> Services Act 1998, we have no liability to you for loss of, or damage to, letters with postage<br />
of 80 cents or less (including GST).<br />
Letters with postage of more than 80 cents (including GST), parcels and Registered<strong>Post</strong> items are carried on<br />
the basis of “declared value risk” under the Carriage of Goods Act 1979. Our liability (if any) for loss of, or<br />
damage to, these items is limited to a maximum amount of $250, plus reimbursement of postage if the item<br />
was lost.<br />
Items valued over $250 cannot be sent for postal delivery in <strong>New</strong> <strong>Zealand</strong> (but may be sent by Courier and<br />
Courier & Signature parcels - see next bullet point). We do not pay compensation for loss of, or damage to<br />
postal items valued over $250.<br />
Domestic courier items are carried on the basis of “limited carrier's risk” under the Carriage of Goods Act<br />
1979. Our liability (if any) for loss of, or damage to, domestic courier items is limited to a maximum of $1,500.<br />
Items valued over $1,500 may be sent by domestic courier. However, the maximum compensation payable is<br />
$1,500.<br />
Additional compensation cover is not available for postal or courier items sent within <strong>New</strong> <strong>Zealand</strong>.<br />
PUG 2 (October 2013) Page 1 of 8
2 Compensation limits for sending internationally<br />
Our compensation payments (including GST) for loss of, or damage to, postal or courier items sent internationally are<br />
limited to the amounts shown in Table B (plus reimbursement of postage if the item was lost). These standard<br />
compensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations and<br />
exclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3 to 5.<br />
Table B: Standard compensations limits for items sent internationally<br />
Standard compensation<br />
limit<br />
(NZ$)<br />
Additional compensation cover<br />
available<br />
(NZ$)<br />
International postal services<br />
Letters (including postcards and<br />
aerogrammes)<br />
International Economy and International<br />
Air parcels<br />
$250 No<br />
$250 Yes. Additional compensation cover<br />
can be purchased (including for some<br />
Restricted items 1 ) up to a limit of<br />
$1,500<br />
International Air Registered $250 No<br />
International courier services<br />
International Express Courier $2,000 Yes. Additional compensation cover<br />
can be purchased (including for some<br />
Restricted items 1 ) up to a limit of<br />
$50,000<br />
International Economy Courier $2,000 Yes. Additional compensation cover<br />
can be purchased (including for some<br />
Restricted items 1 ) up to a limit of<br />
$5,000<br />
Notes on Table B<br />
Our liability (if any) for loss of, or damage to, international postal items is limited to a maximum amount of<br />
$250, plus reimbursement of postage if the item was lost.<br />
Our liability (if any) for loss of, or damage to, international courier items is limited to a maximum amount of<br />
$2,000, plus reimbursement of postage if the item was lost.<br />
Items valued at more than the compensation limit for a particular international service must either:<br />
be sent using a service with a higher compensation limit, or<br />
if it is available, you must purchase additional compensation cover.<br />
If you have purchased additional compensation cover, compensation payments will be made in accordance<br />
with that cover up to the limit of cover purchased.<br />
If you purchase additional compensation cover, we will either provide that cover ourselves or we will arrange<br />
cover with a third party insurer (in which case we may retain an administration fee).<br />
For information on how to purchase additional compensation cover, ask at your local <strong>Post</strong>Shop or<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlet, or call our Customer Service Centre on 0800 73 63 53.<br />
3 Prohibited items<br />
Prohibited items are items that cannot be sent unless we have specifically agreed in writing to carry them. You must<br />
not post or courier any Prohibited item.<br />
We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if the item is a<br />
Prohibited item.<br />
We may, in special circumstances, agree conditions for the carriage of some Prohibited items with individual<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers. Any variations to the prohibitions set out below will only be valid if they are<br />
included in the written contract you have with us or if you have written confirmation of the agreed variation from an<br />
authorised <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> representative.<br />
It is your responsibility to check whether the item you are sending is prohibited and acceptance of any item by us<br />
does not free you of this responsibility. For example:<br />
1<br />
See paragraph 4<br />
PUG 2 (October 2013) Page 2 of 8
the <strong>New</strong> <strong>Zealand</strong> Government prohibits or restricts the exportation of various types of items (such as<br />
prescription medication and antiquities). For further information contact the <strong>New</strong> <strong>Zealand</strong> Customs Service or<br />
the appropriate government authority.<br />
additional restrictions may be placed on items by other countries.<br />
If you are unsure, our Customer Service Centre is always happy to help but, due to the complex nature of some<br />
products, it remains your responsibility to ensure your item is safe to send.<br />
Prohibited items may appear harmless but can easily become dangerous under certain circumstances, e.g. air pressure<br />
or temperature changes. Almost all international items and many domestic items travel by air at some stage of their<br />
journey.<br />
Any item capable of causing injury to people or damage to property must be appropriately packaged before it is brought<br />
into any <strong>Post</strong>Shop or <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlet.<br />
We may open and inspect any item we suspect may be, or may contain, a Prohibited item. If we find a Prohibited item it<br />
will not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at our<br />
discretion and at your cost:<br />
make the item safe;<br />
return the item to you by a licensed dangerous goods carrier or security firm;<br />
destroy the item;<br />
dispose of the item; or<br />
deliver the item to the appropriate authorities.<br />
There are also penalties for sending prohibited items under the <strong><strong>Post</strong>al</strong> Services Act 1998, the Civil Aviation Act 1990<br />
and other legislation.<br />
Prohibited items include, but are not limited to, the following categories:<br />
any item that is illegal or prohibited by law or any authority, whether in <strong>New</strong> <strong>Zealand</strong> or the destination country;<br />
any item that is capable, as packed, of causing injury to people or damage to property;<br />
any item that is classified as Restricted under our terms and conditions where you have not complied with the<br />
conditions of carriage for that item (for more information about Restricted items refer to paragraph 4 below);<br />
any item that is listed in the International Air Transport Association (IATA) Dangerous Goods Regulations 2 . This<br />
includes explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic<br />
(poisonous) and infectious substances, radioactive materials (except in quantities exempted from the Radiation<br />
Protection Act 1965 – for details refer to the Restricted items information in paragraph 4 below), corrosives, and<br />
highly magnetic and polymerisable substances;<br />
any unsolicited indecent item or representation of any kind;<br />
travellers cheques, deeds, negotiable instruments (including any bearer security, bill of exchange or uncrossed<br />
cheque), bonds or shares, credit or bank cards, cash, currency, bullion or vouchers, gift cards or tickets for any<br />
games of chance (e.g. raffle and lottery tickets);<br />
unused stamps (however, these can still be sent using international services – for details refer to the conditions<br />
of carriage for Restricted items in paragraph 4 below);<br />
all drugs unless in prescription quantities and packaged correctly (additional restrictions apply for international<br />
services – for details refer to the conditions of carriage of Restricted items in paragraph 4 below);<br />
firearms (including parts) and ammunition. Firearm parts are any piece of a firearm that is designed or intended<br />
to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are<br />
not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly. Firearm<br />
accessories such as sights, slings and bipods/tripods are permitted to be sent, subject to all other terms and<br />
conditions of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> and all relevant regulations;<br />
human remains, including ashes;<br />
any noxious substance or thing, or any dead animal;<br />
live animals, except for correctly packaged bees, leeches, silkworms and harmless insects. For details refer to<br />
our website at www.nzpost.co.nz/packageitems;<br />
perishable items;<br />
jewellery, watches, precious metals or stones (however, these can still be sent using some international services<br />
– for details refer to the conditions of carriage for Restricted items in paragraph 4 below);<br />
any collectible or antique or any painting, sculpture or other work of art (however, these can still be sent using<br />
some international services – for details refer to the conditions of carriage for Restricted items in paragraph 4<br />
below);<br />
lithium ion and lithium polymer batteries (however, these can still be sent using domestic courier services and<br />
International Express Courier – restrictions apply; for details refer to the conditions of carriage for Restricted<br />
items in paragraph 4 below);<br />
fragile items when using domestic courier services only (however, restrictions apply for all other services – refer<br />
to the conditions of carriage for Restricted items in paragraph 4 below);<br />
any item that is inadequately packaged.<br />
2<br />
Available for purchase from selected bookshops.<br />
PUG 2 (October 2013) Page 3 of 8
Goods to countries subject to United Nations sanctions – United Nations sanctions prohibit certain<br />
prescribed goods from being sent to certain countries unless with the approval of the Minister of Foreign Affairs.<br />
For further details refer to: http://www.mfat.govt.nz/Treaties-and-International-Law/09-United-Nations-Security-<br />
Council-Sanctions/index.php<br />
Quick reference guide to common Prohibited items<br />
This list is a guide only; it is not a complete list of all prohibited items.<br />
Acid<br />
Adhesive products (containing flammable liquid)<br />
Aerosol cans (e.g. hairspray)<br />
Air bag (car)<br />
Alarm devices (gas or battery powered)<br />
Alcohol (more than 5 litres)<br />
Alcohol (more than 70% by volume)<br />
Alkaline<br />
Ammonia-based products<br />
Ammunition<br />
Animals (except correctly packaged bees, leeches, silkworms<br />
and harmless insects)<br />
Anti-freeze<br />
Appliances (containing batteries)<br />
Asbestos<br />
Barometers<br />
Batteries (contained in any appliance - batteries must be<br />
removed and packaged separately)<br />
Batteries (made from lithium Ion, some exceptions apply)<br />
Batteries (car or wet cell)<br />
Battery fluid<br />
Blasting caps<br />
Bleach<br />
Brake fluid<br />
Bullets<br />
Bullion<br />
Butane<br />
Camphor<br />
Caps for starting guns<br />
Caps for toy guns<br />
Carbon paper<br />
Cash, currency or vouchers/gift cards/tickets for games of<br />
chance<br />
Caustic soda<br />
Charcoal<br />
Chemicals<br />
Chlorates<br />
Chlorine<br />
Christmas crackers<br />
Cigarette lighters<br />
Cleaning materials (liquid or powder)<br />
Compressed air<br />
Deodorant (aerosols)<br />
Disinfectants<br />
Drugs (unless in prescription quantities)<br />
Dry ice<br />
Dyes<br />
Essential oils (e.g. eucalyptus, tea tree)<br />
Fertilisers<br />
Fibreglass repair kits<br />
Fire extinguishers<br />
Fire lighters<br />
Firearms (including parts) and ammunition<br />
Fireworks (e.g. skyrockets, sparklers, crackers)<br />
First Aid kits<br />
Flares<br />
Flint lighters<br />
Furs and skins (untreated)<br />
Gas (e.g. propane, butane, hydrogen, helium)<br />
Gas cylinders (e.g. camping gas cylinders - full or empty)<br />
Generators (fuel powered)<br />
Glue (e.g. flammable, quick drying)<br />
Grenades (including imitation Grenades)<br />
Hair colouring/bleaches<br />
Hairspray (aerosol)<br />
Human remains (including ashes)<br />
Igniters<br />
Indecent goods<br />
Insecticides<br />
Jewellery, precious metals or stones<br />
Kerosene<br />
Laundry detergents<br />
Lighter fluid<br />
Liquid nitrogen<br />
Magnetic material<br />
Magnets<br />
Matches<br />
Mercury<br />
Motor fuels<br />
Nail polish<br />
Nail polish remover<br />
Narcotics<br />
Oven cleaners (containing caustic soda)<br />
Oxygen cylinders, including compressed air<br />
Paint (oil based)<br />
Party poppers<br />
Perfume (including aftershave, cologne)<br />
Peroxides<br />
Petrol<br />
Phosphorus<br />
Plastic solvent<br />
Poisons (e.g. cyanide, lead, arsenic)<br />
Polish<br />
Polyester resin kits<br />
Propane<br />
Shock absorbers (gas or compressed air)<br />
Signals, distress<br />
Signals, smoke<br />
Sodium<br />
Solvents<br />
Sparklers<br />
Stun guns, tasers and stun batons<br />
Sulphuric acid<br />
Swimming pool chemicals<br />
Tea tree oil<br />
Textile dyes<br />
Theatrical flares<br />
Thermometers (mercury)<br />
Toner (e.g. photocopier toner, toner cartridges)<br />
Toy caps<br />
Toys (containing batteries)<br />
Turpentine<br />
Varnish (e.g. removers, thinners)<br />
Watches<br />
Weapons, including bows, crossbows and arrows, harpoons,<br />
guns, spear guns, sling shots and catapults<br />
Weed killers<br />
Zinc powder<br />
PUG 2 (October 2013) Page 4 of 8
4 Restricted items<br />
The terms High Risk items and Restricted items currently are both used in <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> collateral and on items<br />
such as postage included bags. For the purposes of these terms and conditions, they both have the same meaning.<br />
Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in Table<br />
C below. If the specified conditions of carriage are not met for any Restricted item, including the requirement to<br />
purchase additional compensation, the item will be classified as a Prohibited item instead and:<br />
you must not give us that item for delivery; and<br />
we are not liable to pay compensation if you give us the item for delivery and it is lost or damaged.<br />
Some items listed in Table C are Prohibited items when using certain services. For details about Prohibited items, refer<br />
to paragraph 3 above.<br />
Where noted in Table C, you must purchase additional compensation cover for the full value of the item you are<br />
sending. Additional compensation cover is only available when sending items internationally and is available up to the<br />
limits specified as follows:<br />
International Air and International Economy (parcels only): up to a limit of $NZ1,500<br />
International Economy Courier: up to a limit of $5,000<br />
International Express Courier: up to a limit of $50,000.<br />
Our general handling and transport processes are the same for all items, and we cannot provide any special treatment<br />
for items that are fragile. It is your responsibility to ensure that any item is well packaged and can withstand a 1.2m<br />
drop. It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item. By accepting your item, we do<br />
not acknowledge that the packaging is adequate. For more information about packaging, visit our website at<br />
www.nzpost.co.nz/packageitems.<br />
We may, in special circumstances, agree different conditions for the carriage of Restricted items with individual<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers. Any variations to the conditions set out in the table below will only be valid if<br />
they are included in the written contract you have with us or if you have written confirmation of the agreed variation from<br />
an authorised <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> representative.<br />
The <strong>New</strong> <strong>Zealand</strong> Government prohibits or restricts the export of various types of items (such as prescription<br />
medication and antiquities). You must ensure that your item is not prohibited from export or that you meet any export<br />
restrictions on the item you are planning to send. For further information, contact the <strong>New</strong> <strong>Zealand</strong> Customs Service or<br />
the appropriate government authority.<br />
Additional restrictions may be placed on items by other countries. It is your responsibility to ensure that your item is not<br />
prohibited or restricted in the country you are sending to.<br />
Table C Conditions of carriage for Restricted items<br />
You must comply with the conditions of carriage for each category that applies to your item.<br />
Domestic services<br />
International services<br />
Item<br />
Letters,<br />
postcards,<br />
Standard<br />
parcels, Tracked<br />
parcels and<br />
Registered<strong>Post</strong><br />
items<br />
Courier and<br />
Courier &<br />
Signature<br />
parcels<br />
International Air<br />
and International<br />
Economy<br />
International<br />
Express Courier<br />
International<br />
Economy<br />
Courier<br />
Any item with contents<br />
valued at more than the<br />
standard compensation<br />
limit for the service<br />
selected (For standard<br />
compensation limits see<br />
Tables A and B on pages<br />
1 and 2)<br />
Prohibited item<br />
We will accept<br />
items over this<br />
value however will<br />
only be liable for<br />
loss/damage<br />
claims up to the<br />
value of NZ$1,500<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Stamps (unused) Prohibited item Prohibited item Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Jewellery, watches,<br />
precious metals or<br />
stones valued under<br />
Prohibited item Prohibited item Can be sent only if<br />
additional<br />
compensation<br />
Can be sent only if<br />
additional<br />
compensation<br />
Can be sent only if<br />
additional<br />
compensation<br />
PUG 2 (October 2013) Page 5 of 8
NZ$250 cover is purchased cover is purchased cover is purchased<br />
Jewellery, watches,<br />
precious metals or<br />
stones valued over<br />
NZ$250<br />
Prohibited item Prohibited item Prohibited item Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Any collectible or<br />
antique or any painting,<br />
sculpture or other work<br />
of art valued<br />
under NZ$1,500<br />
Prohibited item Prohibited item Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Any collectible or<br />
antique or any painting,<br />
sculpture or other work<br />
of art valued<br />
over NZ$1,500<br />
Prohibited item Prohibited item Prohibited item Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Can be sent only if<br />
additional<br />
compensation<br />
cover is purchased<br />
Fragile items<br />
Can be sent only if<br />
packaged to<br />
withstand transport<br />
and handling<br />
Prohibited item<br />
Can be sent only if<br />
packaged to<br />
withstand transport<br />
and handling<br />
Can be sent only if<br />
packaged to<br />
withstand transport<br />
and handling<br />
Can be sent only if<br />
packaged to<br />
withstand transport<br />
and handling<br />
Electronic/electric<br />
appliances and devices<br />
Batteries must be removed and wrapped separately. If the battery cannot be removed, the item can only be<br />
sent if it does not have a transmit function or moving parts. Additional restrictions apply if the appliance or<br />
device contains lithium batteries – refer to the information below.<br />
Lithium ion and lithium<br />
polymer batteries<br />
Priority domestic<br />
postal services 1<br />
Prohibited item<br />
All other services<br />
Refer to the<br />
requirements for<br />
electronic/electric<br />
appliances and<br />
devices.<br />
Special packaging<br />
requirements must<br />
be met in<br />
accordance with<br />
IATA regulations.<br />
For details, refer to<br />
the information<br />
below.<br />
Prohibited item<br />
Special packaging<br />
requirements must<br />
be met in<br />
accordance with<br />
IATA regulations.<br />
For details, refer to<br />
the information<br />
below.<br />
A Lithium Ion<br />
Battery document<br />
(ADV550) must be<br />
completed and sent<br />
with your<br />
international<br />
documents.<br />
Prohibited item<br />
Liquids not otherwise<br />
classified as dangerous<br />
Must be packaged in a way to ensure no leakage or breakage of the container.<br />
Radioactive substances<br />
Must be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by the<br />
International Atomic Energy Agency (e.g. domestic smoke alarms).<br />
Poisons not classified<br />
as class 6.1 Dangerous<br />
Goods in the IATA<br />
Regulations<br />
Prohibited item<br />
Must be packaged<br />
correctly<br />
Must be sent using<br />
a signature<br />
required service<br />
Prohibited item<br />
Must be packaged<br />
correctly<br />
Must be packaged<br />
correctly<br />
Narcotic drugs (where<br />
allowable)<br />
Prohibited item<br />
Must be sent by an<br />
authorised<br />
organisation<br />
Prohibited item<br />
Must be sent by an<br />
authorised<br />
organisation<br />
Must be sent by an<br />
authorised<br />
organisation<br />
Must be packaged<br />
correctly<br />
Must be packaged<br />
correctly<br />
Must be packaged<br />
correctly<br />
Must be sent using<br />
a signature<br />
PUG 2 (October 2013) Page 6 of 8
equired service<br />
Perishable biological<br />
specimens and<br />
substances not<br />
classified as class 6.2<br />
Dangerous Goods in<br />
the IATA Regulations<br />
Prohibited item<br />
Must be sent to a<br />
recognised<br />
laboratory, medical<br />
institution, medical<br />
practitioner or vet<br />
Must be packaged<br />
in accordance with<br />
The <strong>Guide</strong>line for<br />
Packaging and<br />
Shipping of<br />
Infectious<br />
Substances by the<br />
<strong>New</strong> <strong>Zealand</strong><br />
Communicable<br />
Diseases Centre<br />
Prohibited item<br />
Must be sent to a<br />
recognised<br />
laboratory, medical<br />
institution, medical<br />
practitioner or vet<br />
Must be packaged<br />
in accordance with<br />
The <strong>Guide</strong>line for<br />
Packaging and<br />
Shipping of<br />
Infectious<br />
Substances by the<br />
<strong>New</strong> <strong>Zealand</strong><br />
Communicable<br />
Diseases Centre<br />
Must be sent to a<br />
recognised<br />
laboratory, medical<br />
institution, medical<br />
practitioner or vet<br />
Must be packaged<br />
in accordance with<br />
The <strong>Guide</strong>line for<br />
Packaging and<br />
Shipping of<br />
Infectious<br />
Substances by the<br />
<strong>New</strong> <strong>Zealand</strong><br />
Communicable<br />
Diseases Centre<br />
Must be sent using<br />
a signature<br />
required service<br />
1 Priority domestic services are Fast<strong>Post</strong>, Parcel<strong>Post</strong> PO Box Priority and BoxLink<br />
IATA Regulations for sending lithium ion and lithium polymer batteries<br />
Must be sent using International Express Courier only.<br />
The battery must be sufficiently wrapped and packaged separately within the parcel to withstand a 1.2m drop.<br />
This is the inside package.<br />
If the battery is enclosed internally and cannot be removed (e.g. iPods), the whole item must be sufficiently<br />
wrapped and packaged separately within the parcel to withstand a 1.2m drop. This is the inside package.<br />
The inside package must have a MAIL285 sticker or equivalent label attached.<br />
The outer package must have a MAIL285 sticker or equivalent label attached.<br />
A completed Lithium Battery Document (ADV550) must be completed and included into the clear pouch with the<br />
other international sending documents.<br />
MAIL285 stickers are available at <strong>Post</strong>Shops and <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets.<br />
ADV550 – Lithium Battery Document is available at <strong>Post</strong>Shops and <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets and online<br />
www.nzpost.co.nz/prohibiteditems.<br />
5 Other limitations and exclusions<br />
In addition to Prohibited and Restricted items, other limitations and exclusions apply.<br />
We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if:<br />
you have not complied with all other relevant terms and conditions of the Public Contract and <strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong>;<br />
the item is incorrectly addressed (addressing is the sender's responsibility and acceptance of any item by us<br />
does not free the sender of this responsibility);<br />
the item is a letter posted for 80 cents or less including GST;<br />
the item is unlawfully sent;<br />
the item is seized or confiscated by Customs or any other government agency or border control authority,<br />
regardless of whether it is a Prohibited or Restricted item or not;<br />
any required documentation was not fully and correctly completed by the sender;<br />
no proof of posting is provided;<br />
the loss or damage is the result of any neglect on the part of the sender;<br />
the item is sent to a country where no postal or courier service exists;<br />
the loss or damage is the result of an event beyond our reasonable control;<br />
the loss or damage occurs after delivery;<br />
you have bought our services for the purpose of a business and:<br />
the loss is consequential or indirect loss or damage, loss of profits or economic loss (for example as a<br />
result of delay);<br />
you make a claim for loss or damage more than seven days after delivery of the item;<br />
you make a claim for non delivery more than 14 days after the item was sent using a domestic<br />
service or international courier service, or more than 90 days after the item was sent using<br />
International Air or International Economy.<br />
PUG 2 (October 2013) Page 7 of 8
You agree that, where you acquire goods or services for us for the purpose of your business, the provisions of the<br />
Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of any of our goods or services to<br />
you, do not apply.<br />
6 Making a compensation claim<br />
Compensation claims for items posted from overseas must be initiated by the sender with the postal authority<br />
in the country it was sent from. The information below does not apply.<br />
All other compensation claims should be lodged with <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> or Courier<strong>Post</strong>, depending on the<br />
service used.<br />
For all domestic and international postal services (excluding Registered<strong>Post</strong>), the compensation<br />
claim should be lodged with <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> by:<br />
completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; or<br />
calling the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Customer Service Centre on 0800 501 501<br />
For all international courier services, the compensation claim should be lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> by:<br />
completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; or<br />
calling the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Customer Service Centre on 0800 73 63 53<br />
For domestic Registered<strong>Post</strong> and all domestic courier services, the compensation claim should<br />
be lodged with Courier<strong>Post</strong> by calling the Courier<strong>Post</strong> Customer Service Centre on<br />
0800 268 743.<br />
We usually pay compensation to the sender, but the sender can waive this right in favour of the addressee. An<br />
addressee will receive the same amount of compensation as we would have paid to the sender if the sender had<br />
made the claim themselves.<br />
Compensation claims should be made within:<br />
seven days of delivery if your claim is for damage or missing contents;<br />
14 days of sending if your claim is for non delivery of an item sent using a domestic postal or<br />
courier service;<br />
14 days of sending if your claim is for non delivery of an item sent using an international courier<br />
service; or<br />
90 days of sending if your claim is for non delivery of an item sent using an international postal<br />
service.<br />
When making a compensation claim for loss of, or damage to, a postal or courier item, you must give us the<br />
following information:<br />
time, date and place of posting<br />
sender and addressee details<br />
proof of posting (receipts or invoices)<br />
evidence of value of the item (cost or replacement price (see below), receipts or valuation<br />
notice). We require independent proof of the value of the item and we may not pay you<br />
compensation if you don't provide this. An online auction number is sufficient for these<br />
purposes.<br />
tracking number (where applicable)<br />
sender's copy of the Consignment Note or Customs Declaration (where applicable); and<br />
GST number (where applicable).<br />
If the item is damaged or some of the contents are missing, you must take the item and its packaging (as near<br />
as possible in the same condition as when it was delivered) to your nearest <strong>Post</strong>Shop or <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
retail outlet. We may keep the item while we make inquiries. In the case of an item sent overseas, the<br />
addressee should take the item to the postal authority in their country.<br />
We individually investigate each compensation claim. Because of this, resolution of your case may not be<br />
immediate and some international investigations may take several months to complete.<br />
Compensation payments to customers sending second hand goods that have been sold online (e.g. through<br />
online auction sites) are based on the sale price of the item.<br />
Compensation payments to business customers are based on the cost price of the item to the sender, not the<br />
retail price of the item.<br />
Rather than pay you compensation, we may replace or reinstate the item.<br />
If compensation for damage to an item has been paid in full, then we may dispose of the damaged item as we<br />
choose.<br />
If we pay you compensation in full for a lost item and the item later turns up, the item will be our property. If you<br />
want to have the item returned to you, you must refund the compensation payment you received in full.<br />
PUG 2 (October 2013) Page 8 of 8
Standard <strong>Post</strong> letters Terms and Conditions<br />
Summary of key<br />
features<br />
Ideal for sending letters, documents and postcards within <strong>New</strong> <strong>Zealand</strong>.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 500g 6mm<br />
Large 165mm x 235mm 500g 10mm<br />
Extra large 230mm x 325mm 750g 20mm<br />
Oversize 260mm x 385mm 1kg 20mm<br />
Dimensions and weight restrictions include the envelope.<br />
If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg it<br />
will be classified as a parcel.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
No minimum volume.<br />
Product requirements<br />
All items must have the correct postage attached to the front, top right-hand corner of<br />
the envelope or be posted in a Standard <strong>Post</strong> postage included envelope.<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> delivery address.<br />
We recommend you include a return address. Items that we are unable to deliver and<br />
that do not have a return address will be sent to the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Returned<br />
Letters Office and dealt with in accordance with the <strong><strong>Post</strong>al</strong> Services Act 1998.<br />
Standard <strong>Post</strong> postage included envelopes can be used to send items by Standard<br />
<strong>Post</strong>. They can only be used once and only within <strong>New</strong> <strong>Zealand</strong>.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes<br />
<strong>Post</strong>Shop letter slots<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
PUG 4 (October 2013) Page 1 of 2
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 4 (October 2013) Page 2 of 2
Fast<strong>Post</strong> letters Terms and Conditions<br />
Summary of key<br />
features<br />
Ideal for sending letters, documents and postcards within <strong>New</strong> <strong>Zealand</strong> with a next<br />
working day delivery target.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 500g 6mm<br />
Large 165mm x 235mm 500g 10mm<br />
Extra large 230mm x 325mm 750g 20mm<br />
Oversize 260mm x 385mm 1kg 20mm<br />
Dimensions and weight restrictions include the envelope.<br />
If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg it<br />
will be classified as a parcel.<br />
Delivery targets<br />
Across Town<br />
Next working day<br />
Nationwide*<br />
Next working day<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may<br />
take longer.<br />
* Fast<strong>Post</strong> is targeted for next working day between major towns and citites.<br />
Minimum volume<br />
No minimum volume.<br />
Product requirements<br />
All items must:<br />
have the correct postage attached to the front, top right-hand corner of the<br />
envelope and a blue Fast<strong>Post</strong> service indicator attached to the front, top lefthand<br />
corner of the envelope; or<br />
be posted in a Fast<strong>Post</strong> postage included envelope; and<br />
have a valid <strong>New</strong> <strong>Zealand</strong> delivery address.<br />
Blue Fast<strong>Post</strong> service indicators are available free from all <strong>Post</strong>Shops and selected<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets, on our website, www.nzpost.co.nz, or by contacting<br />
our Customer Service Centre on 0800 501 501.<br />
Fast<strong>Post</strong> postage included envelopes can be used to send items by Fast<strong>Post</strong>. They<br />
can only be used once and only within <strong>New</strong> <strong>Zealand</strong>.<br />
We recommend you include a return address. Items that we are unable to deliver and<br />
that do not have a return address will be sent to the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Returned<br />
Letters Office and dealt with in accordance with the <strong><strong>Post</strong>al</strong> Services Act 1998.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes<br />
<strong>Post</strong>Shop letter slots<br />
PUG 5 (October 2013) Page 1 of 2
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service<br />
Lodgement<br />
requirements<br />
Fast<strong>Post</strong> items must be posted in the Fast<strong>Post</strong> slot of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting<br />
boxes or <strong>Post</strong>Shop letter slots. If the item is not posted in the Fast<strong>Post</strong> slot, it may not<br />
receive the Fast<strong>Post</strong> service.<br />
Business customers: Fast<strong>Post</strong> items must be bundled separately from other items so<br />
they are clearly identified as requiring priority service. Fast<strong>Post</strong> items mixed with nonpriority<br />
items may not receive the Fast<strong>Post</strong> service.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 5 (October 2013) Page 2 of 2
Free<strong>Post</strong> letters Terms and Conditions<br />
Summary of key<br />
features<br />
Free<strong>Post</strong> is a service used by businesses to enable their customers to correspond with<br />
them without the customer having to pay for postage.<br />
Businesses only pay for postage when they receive responses from their customers.<br />
Approved and non-approved envelope format options are available.<br />
To use Free<strong>Post</strong> a business must:<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Box or Private Bag holder (Free<strong>Post</strong> responses<br />
cannot be sent to street or rural addresses); and<br />
have a Free<strong>Post</strong> authority number or word.<br />
Dimensions and weight<br />
restrictions<br />
Non-approved Free<strong>Post</strong> format<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 500g 6mm<br />
Large 165mm x 235mm 500g 10mm<br />
Extra large 230mm x 325mm 750g 20mm<br />
Oversize 260mm x 385mm 1kg 20mm<br />
Approved Freepost format (medium size envelopes only)<br />
Size<br />
Minimum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum<br />
thickness<br />
Medium 92mm x 165mm 130mm x 235mm 500g 6mm<br />
Notes on Non-approved and Approved Free<strong>Post</strong> formats<br />
Dimensions and weight restrictions include the envelope.<br />
If your item is larger than 260mm x 385mm or thicker than 20mm or heavier<br />
than 1kg it will be classified as a parcel.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
A Fast<strong>Post</strong> service indicator sticker cannot be placed on a Free<strong>Post</strong> letter in order to<br />
achieve a faster delivery standard.<br />
Minimum volume<br />
No minimum volume.<br />
Product requirements<br />
Approved format envelopes must comply with our envelope layout standards as<br />
updated from time to time. For full details refer to our website at<br />
www.nzpost.co.nz/freepost or:<br />
PUG 6 (October 2013) Page 1 of 3
Free<strong>Post</strong> envelope layout standards (ADV669)<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
To qualify for the approved format rate, your envelope must comply with both the<br />
approved envelope layout standards and the dimension and weight restrictions.<br />
Envelopes not meeting these requirements will be charged the non-approved format<br />
rate.<br />
We recommend that you have your envelope format checked before printing by faxing it<br />
to our Customer Service Centre on 0800 424 802 or emailing it to fp.pp@nzpost.co.nz<br />
All Free<strong>Post</strong> items must:<br />
be addressed to a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Box or Private Bag delivery<br />
address. Free<strong>Post</strong> items cannot be sent to street or rural addresses; and<br />
include your organisation’s name and your Free<strong>Post</strong> authority number or word.<br />
For further information, refer to our website at www.nzpost.co.nz/addressing, or call our<br />
Customer Service Centre on 0800 501 501.<br />
We will check your Free<strong>Post</strong> items to ensure they meet our Free<strong>Post</strong> requirements. If<br />
your items do not meet these requirements, we may refuse to accept or deliver those<br />
items.<br />
Other terms and<br />
conditions<br />
Applying for a Free<strong>Post</strong> authority number or word<br />
To apply for a Free<strong>Post</strong> authority number or word you must fill in the Free<strong>Post</strong><br />
application form available on our website at www.nzpost.co.nz/freepost, or by<br />
contacting our Customer Service Centre on 0800 501 501.<br />
You are able to use your Free<strong>Post</strong> authority number or word until it is cancelled, either<br />
by yourself or <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>.<br />
You cannot have the Free<strong>Post</strong> authority number or word you choose if that number or<br />
word is already being used by someone else or if we decide it isn’t suitable.<br />
Paying for Free<strong>Post</strong><br />
When you receive Free<strong>Post</strong> responses, a card will be left in your <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
PO Box or Private Bag telling you how many responses you have received and the<br />
amount you need to pay. You must pay by cash or cheque at the time you collect your<br />
Free<strong>Post</strong> responses or, if you are one of our <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers, we<br />
will invoice you.<br />
Cancelling your Free<strong>Post</strong> authority number or word<br />
We reserve the right to cancel your Free<strong>Post</strong> authority word or number at any time.<br />
You must inform us in writing if you want to cancel your Free<strong>Post</strong> authority number or<br />
word.<br />
If your Free<strong>Post</strong> authority number or word is cancelled (either by us or at your request)<br />
you must inform all of your customers that they can no longer use it. You agree to pay<br />
for any mail received using your Free<strong>Post</strong> authority number or word after it has been<br />
cancelled.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80c<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
PUG 6 (October 2013) Page 2 of 3
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 6 (October 2013) Page 3 of 3
BoxLink Terms and Conditions<br />
Discontinued BoxLink products and services<br />
On 28 March 2008, <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> ceased selling:<br />
BoxLink postage included stickers for medium and extra large envelopes (product codes BX003 and BX006);<br />
and<br />
BoxLink plastic foolscap postage included envelopes (product code BXMF).<br />
However, you can continue to use up your existing stock after 28 March 2008, until you have run out. BoxLink extra<br />
large postage included stickers can also be applied to large, extra large and oversize envelope sizes until you have run<br />
out.<br />
The maximum weight of BoxLink plastic foolscap postage included envelopes is 2kg and the maximum thickness is<br />
40mm.<br />
Summary of key<br />
features<br />
BoxLink is a fast and cost-effective way for businesses to send letters and other<br />
documents to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags.<br />
BoxLink cannot be used:<br />
to send items to street or rural addresses;<br />
as prepaid reply envelopes (response devices) for customers to mail back to<br />
you.<br />
Items may only be sent to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Maximum dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 500g 6mm<br />
Large 165mm x 235mm 500g 10mm<br />
Extra large 230mm x 325mm 750g 20mm<br />
Oversize 260mm x 385mm 1kg 20mm<br />
Dimensions and weight restrictions include the envelope.<br />
If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg it<br />
will be classified as a parcel.<br />
Delivery targets<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
No minimum volume.<br />
Product requirements<br />
BoxLink items must:<br />
have a BoxLink service indicator or digital postage meter (DPM) impression on<br />
the front, top, right-hand corner of the envelope or be posted in a BoxLink<br />
postage included envelope<br />
be addressed to a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Box or Private Bag (BoxLink items<br />
PUG 7 (October 2013) Page 1 of 2
cannot be sent to street or rural addresses)<br />
include a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Box or Private Bag return address.<br />
BoxLink postage included envelopes can be used to send items by BoxLink. They can<br />
only be used once and only within <strong>New</strong> <strong>Zealand</strong>. They can only be sent to<br />
<strong>New</strong> <strong>Zealand</strong> PO Boxes and Private Bags.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service<br />
BoxLink items should not be posted in street posting boxes or <strong>Post</strong>Shop letter slots, as<br />
they may not receive the BoxLink service.<br />
Lodgement<br />
requirements<br />
BoxLink items must be bundled separately from other items so they are clearly<br />
identified as requiring priority service. BoxLink items mixed with non-priority items may<br />
not receive the BoxLink service.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 7 (October 2013) Page 2 of 2
Volume<strong>Post</strong> 1 Terms and Conditions<br />
Summary of key<br />
features<br />
For sending Bulk Mail within <strong>New</strong> <strong>Zealand</strong>.<br />
Minimum lodgement requirement is 1000 items of the same size.<br />
To use Volume<strong>Post</strong> 1 you must:<br />
• have a Permit<strong>Post</strong> number<br />
• submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a<br />
manual AR19N form or a Lodgement Manager Manifest)<br />
• meet all lodgement requirements<br />
• declare your Statement of Accuracy % and ID number on the Statement of<br />
<strong>Post</strong>ing<br />
• comply with the relevant envelope layout standards and addressing layout<br />
standards<br />
• be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Minimum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum<br />
thickness<br />
Medium 88mm x 138mm 130mm x 240mm 55g 6mm<br />
Large 88mm x 138mm 165mm x 240mm 75g 6mm<br />
Dimensions and weight restrictions include the envelope.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
Delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time period stated. Delivery to and from rural or remote areas<br />
may take longer.<br />
Minimum volume<br />
1000 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of<br />
customers cannot be consolidated to achieve Volume<strong>Post</strong> 1 pricing.<br />
Each mail item within a lodgement must:<br />
• be the same size and shape, and within the maximum weight restriction<br />
• contain the same Permit<strong>Post</strong> number and return address.<br />
Please note that:<br />
• Max POP and DL mail cannot be mixed in the same lodgement<br />
• the weight of the mail items within a lodgement can vary providing they fall<br />
within the maximum weight range. This is to accommodate situations such as<br />
differing numbers of bank statements within a lodgement<br />
• the imagery and text printed on items may vary, provided that the<br />
requirements as to size, shape, weight, Permit<strong>Post</strong> number and return<br />
address are met.<br />
Permit<strong>Post</strong> number<br />
To use Volume<strong>Post</strong> 1 you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong>, including how to apply for a Permit<strong>Post</strong> number,<br />
refer to:<br />
• the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
• the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8 (October 2013) Page 1 of 4
Product requirements<br />
All items must comply with our product requirements, including envelope layout<br />
standards for machine-sorted mail and addressing layout standards, as updated from<br />
time to time.<br />
For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail<br />
and www.nzpost.co.nz/addressing, or the following brochures:<br />
• Domestic Envelope Layout Standards for Bulk Mail (ADV391)<br />
• Bulk Mail rate card (ADV393).<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We recommend that you have the design of your envelope assessed prior to printing by<br />
faxing it to our Customer Service Centre on 0800 424 802 or emailing<br />
fp.pp@nzpost.co.nz.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets<br />
the product requirements. If your mail does not meet these requirements, it will be<br />
uprated to the applicable product (and you will be charged on the basis of the<br />
applicable product to which your mail has been uprated, not Volume<strong>Post</strong> 1).<br />
Permit<strong>Post</strong> impression<br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
• an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard Permit<strong>Post</strong> impression;<br />
• your allocated Permit<strong>Post</strong> number; and<br />
• the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be on the top right hand corner of the envelope (or, if<br />
you are using a re-usable envelope, top centre) on the same side as the delivery<br />
address. For further information, refer to the Domestic Envelope Layout Standards for<br />
Bulk Mail (ADV391) and the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Only standard Permit<strong>Post</strong> impressions are acceptable for Volume<strong>Post</strong> 1.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
We will monitor your returned mail volumes. We reserve the right to charge you full<br />
postage rates for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of<br />
<strong>Post</strong>ing accompanying the lodgement. If the declaration is missing or incomplete, nonconformance<br />
rates will apply (see the Bulk Mail rate card (ADV393) for details).<br />
All lodgements must have an SOA of 85% to continue to receive Volume<strong>Post</strong> 1 rates on<br />
the total lodgement. If the SOA is less than 85%, the portion of mail below the 85%<br />
threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393).<br />
More information about Statement of Accuracy standards can be found on our website<br />
at www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
Lodgement options • Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
• <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
• <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some<br />
<strong>Post</strong>Shop stores (for example, where this is not feasible due to space limitations).<br />
Lodgement times<br />
Lodgement time<br />
After 8am and before 5pm Monday to<br />
Friday (excluding weekends and public<br />
holidays)<br />
PUG 8 (October 2013) Page 2 of 4
Lodgement<br />
requirements<br />
Sorting<br />
All items must be sorted in ascending postcode order. Items must be placed in letter<br />
trays so that the delivery address and Permit<strong>Post</strong> impression are facing the front of the<br />
tray.<br />
No more than one type of product can be lodged in one tray. For example,<br />
Volume<strong>Post</strong> 1 mail cannot be included in the same tray as Volume<strong>Post</strong> 3 mail.<br />
Letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre.<br />
Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail must<br />
be split into two or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages<br />
or Unit Loading Devices (ULDs).<br />
Labelling<br />
All trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
• the postcode range that applies to the items within the tray (that is, the first<br />
and last postcode numbers)<br />
• the lodgement day crossed to identify when your mail was lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
• a reference code (for example, customer or mailing house reference)<br />
• the green label for lodgements originating from the North Island and the purple<br />
label for lodgements originating from the South Island.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and<br />
print, from our website at www.nzpost.co.nz/traylabels.<br />
Statement of <strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement<br />
will not be able to be processed. Once the lodgement form has been submitted, no<br />
subsequent changes will be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Size Lodgement time Volume<strong>Post</strong> 1 code<br />
M = medium<br />
S = lodged after 8am and before 5pm<br />
Monday to Friday, excluding weekends<br />
and public holidays<br />
VP1MS<br />
5 = large S = lodged after 8am and before 5pm<br />
Monday to Friday, excluding weekends<br />
and public holidays<br />
VP15S<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong> Services<br />
Act, no compensation is payable on<br />
items with postage of 80 cents or less.<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250.*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8 (October 2013) Page 3 of 4
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8 (October 2013) Page 4 of 4
Volume<strong>Post</strong> 3 Terms and Conditions<br />
Summary of key<br />
features<br />
For sending Bulk Mail within <strong>New</strong> <strong>Zealand</strong>.<br />
Minimum lodgement requirement is 300 items of the same size.<br />
To use Volume<strong>Post</strong> 3 you must:<br />
have a Permit<strong>Post</strong> number<br />
submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a<br />
manual AR19N form or a Lodgement Manager Manifest)<br />
meet all lodgement requirements<br />
declare your Statement of Accuracy % and ID number on the Statement of<br />
<strong>Post</strong>ing<br />
comply with the relevant envelope layout standards and addressing layout<br />
standards<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Minimum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum<br />
thickness<br />
Medium 88mm x 138mm 130mm x 240mm 55g 6mm<br />
Large 88mm x 138mm 165mm x 240mm 75g 6mm<br />
Dimensions and weight restrictions include the envelope.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
300 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of<br />
customers cannot be consolidated to achieve Volume<strong>Post</strong> 3 pricing.<br />
Each mail item within a lodgement must:<br />
be the same size and shape, and within the maximum weight restriction<br />
contain the same Permit<strong>Post</strong> number and return address<br />
Please note that:<br />
Max POP and DL mail cannot be mixed in the same lodgement<br />
the weight of mail items within a lodgement can vary providing they fall within<br />
the maximum weight range. This is to accommodate situations such as<br />
differing numbers of bank statements within the lodgement<br />
the imagery and text printed on items may vary, provided that the<br />
requirements as to size, shape, weight, Permit<strong>Post</strong> number and return<br />
address are met<br />
Permit<strong>Post</strong> number<br />
To use Volume<strong>Post</strong> 3 you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong>, including how to apply for a Permit<strong>Post</strong> number,<br />
refer to:<br />
the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8a (October 2013) Page 1 of 4
Product requirements<br />
All items must comply with our product requirements, including envelope layout<br />
standards for machine-sorted mail and addressing layout standards, as updated from<br />
time to time.<br />
For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail<br />
and www.nzpost.co.nz/addressing, or the following brochures:<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
Bulk Mail rate card (ADV393).<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling<br />
our Customer Service Centre on 0800 501 501.<br />
We recommend that you have the design of your envelope assessed prior to printing by<br />
faxing it to our Customer Service Centre on 0800 424 802 or emailing<br />
fp.pp@nzpost.co.nz.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets<br />
the product requirements. If your mail does not meet these requirements, it will be<br />
uprated to the applicable product (and you will be charged on the basis of the<br />
applicable product to which your mail has been uprated, not Volume<strong>Post</strong> 3).<br />
Permit<strong>Post</strong> impression<br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard Permit<strong>Post</strong> impression;<br />
your allocated Permit<strong>Post</strong> number; and<br />
the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be on the top right hand corner of the envelope (or, if<br />
you are using a re-usable envelope, top centre) on the same side as the delivery<br />
address. For further information, refer to the Domestic Bulk Mail Envelope Layout<br />
Standards (ADV391) and the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Only standard Permit<strong>Post</strong> impressions are acceptable for Volume<strong>Post</strong> 3.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
We will monitor your returned mail volumes. We reserve the right to charge you full<br />
postage rates for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of<br />
<strong>Post</strong>ing accompanying the lodgement. If the declaration is missing or incomplete, nonconformance<br />
rates will apply (see the Bulk Mail rate card (ADV393) for details).<br />
All lodgements must have an SOA of 85% to continue to receive Volume<strong>Post</strong> 3 rates on<br />
the total lodgement. If the SOA is less than 85%, the portion of mail below the 85%<br />
threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393).<br />
More information about Statement of Accuracy standards can be found on our website<br />
at www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some<br />
<strong>Post</strong>Shop stores (for example, where this is not feasible due to space limitations).<br />
Lodgement times<br />
Lodgement time<br />
After 8am and before 5pm Monday to<br />
Friday (excluding weekends and public<br />
holidays)<br />
PUG 8a (October 2013) Page 2 of 4
Lodgement<br />
requirements<br />
Sorting<br />
<strong>Post</strong>codes are required for the Statement of Accuracy, but items do not need to be<br />
sorted in ascending postcode order.<br />
Items must be placed in letter trays so that the delivery address and Permit<strong>Post</strong><br />
impression are facing the front of the tray.<br />
No more than one type of product can be lodged in one tray. For example, Volume<strong>Post</strong><br />
3 mail cannot be included in the same tray as Volume<strong>Post</strong> 1 mail.<br />
Letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre.<br />
Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail must<br />
be split into two or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages<br />
or Unit Loading Devices (ULDs).<br />
Labelling<br />
All trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
the postcode range that applies to the items within the tray (that is, the first<br />
and last postcode numbers)<br />
the lodgement day crossed to identify when your mail was lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the green label for lodgements originating from the North Island and the purple<br />
label for lodgements originating from the South Island.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and<br />
print, from our website at www.nzpost.co.nz/traylabels.<br />
Statement of <strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement<br />
will not be able to be processed. Once the lodgement form has been submitted, no<br />
subsequent changes will be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Size Lodgement time Volume<strong>Post</strong> 3 code<br />
M = medium<br />
S = lodged after 8am and before 5pm<br />
Monday to Friday, excluding weekends<br />
and public holidays<br />
5 = large S = lodged after 8am and before 5pm<br />
Monday to Friday, excluding weekends<br />
and public holidays<br />
VP3M<br />
VP35<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong> Services<br />
Act, no compensation is payable on<br />
items with postage of 80 cents or less.<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250.*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8a (October 2013) Page 3 of 4
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8a (October 2013) Page 4 of 4
Permit<strong>Post</strong> Terms and Conditions<br />
Summary of key<br />
features<br />
Permit<strong>Post</strong> is a pre-printed impression used on mail as an alternative to stamps and<br />
franking.<br />
Permit<strong>Post</strong> is a credit payment method and can only be used by customers with a valid<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> credit account.<br />
Permit<strong>Post</strong> can be used:<br />
for letters and some parcels<br />
to send items within <strong>New</strong> <strong>Zealand</strong> and overseas.<br />
Permit<strong>Post</strong> is mandatory when using Bulk Mail<br />
Permit<strong>Post</strong> cannot be used to send the following items:<br />
Parcel<strong>Post</strong> Tracked items (because a barcode is required for tracking)<br />
Parcel<strong>Post</strong> PO Box Priority items (because this service is only available using<br />
postage included envelopes).<br />
Dimensions and weight<br />
restrictions<br />
Refer to the relevant service.<br />
Delivery targets<br />
Refer to the relevant service.<br />
Minimum volume Domestic mail: 300 items or items with postage to the combined value of $210<br />
(including GST).<br />
International mail: 50 items or items with postage to the combined value of $100<br />
(including GST).<br />
A $10 (including GST) processing fee will be charged for all manual Permit<strong>Post</strong><br />
lodgements that do not meet the minimum lodgement threshold. This fee does not<br />
apply to lodgements made electronically via Lodgement Manager.<br />
Product requirements<br />
All items must comply with the relevant product requirements, including envelope layout<br />
standards (applicable to Bulk Mail products only) and addressing layout standards, as<br />
updated from time to time.<br />
All product requirements are available in the relevant sections of this <strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong> or on our website, www.nzpost.co.nz.<br />
For more details about Permit<strong>Post</strong> and envelope layout standards, refer to:<br />
Domestic Bulk Mail Envelope Layout Standard (ADV391).<br />
This brochure is available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We recommend that if you are using Bulk Mail products, you have the placement and<br />
layout of your Permit<strong>Post</strong> impression and return address approved prior to printing by<br />
faxing it to our Customer Service Centre on 0800 424 802 or emailing<br />
fp.pp@nzpost.co.nz<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets<br />
the product requirements. If your mail does not meet these requirements, it will be<br />
uprated to the applicable product.<br />
Permit<strong>Post</strong> impression<br />
The Permit<strong>Post</strong> impression should generally be placed in the top right-hand corner of<br />
the delivery address side of each item, where you would normally put your stamp.<br />
However:<br />
PUG 8b (July 2013) Page 1 of 3
if you are using a re-usable envelope, the Permit<strong>Post</strong> impression may be<br />
located in the top right or centre of the envelope<br />
if you are using Print<strong>Post</strong>, GoFlexible or Business Flexible products, the<br />
Permit<strong>Post</strong> impression can be located anywhere on the front of the mail piece,<br />
on the same side as the delivery address.<br />
Only standard Permit<strong>Post</strong> impressions can be used on Volume<strong>Post</strong> 1, Volume<strong>Post</strong> 3<br />
and Business Standard mail.<br />
Customised Permit<strong>Post</strong> impressions<br />
In addition to standard Permit<strong>Post</strong> impressions, customised Permit<strong>Post</strong> impressions<br />
can be used for GoFlexible, Business Flexible, Print PreSort, Volume PreSort and<br />
Print<strong>Post</strong> mail. These enable you to be more creative with the design of your mail item.<br />
Customised Permit<strong>Post</strong> impressions must:<br />
be clearly visible with a font size of at least 8pt<br />
contain the words ‘<strong>New</strong> <strong>Zealand</strong>’ and ‘Permit Number’<br />
contain the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Permit<strong>Post</strong> logo<br />
Customised impressions that are likely to be mistaken for postage stamps or service<br />
labels are not permitted.<br />
Return address<br />
All Permit<strong>Post</strong> items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the<br />
correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service<br />
Permit<strong>Post</strong> items must not be posted in street posting boxes, or in the letter slots at<br />
<strong>Post</strong>Shop stores. Any Permit<strong>Post</strong> items detected in the network that have been lodged<br />
via street posting boxes or letter slots at <strong>Post</strong>Shop stores may be delayed and returned<br />
to sender.<br />
Lodgement times<br />
Monday to Friday (excluding weekends and public holidays) between 8am and 5pm.<br />
Lodgements may only be made outside these times by prior arrangement with your<br />
local <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre Manager.<br />
Lodgement<br />
requirements<br />
Items must be placed address side up and arranged in letter trays or bundles so that<br />
the Permit<strong>Post</strong> impression is clearly visible on the same side as the delivery address.<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement (either a manual<br />
AR19N form or a Lodgement Manager Manifest) or your lodgement will not be able to<br />
be processed. Once the lodgement form has been submitted, no subsequent changes<br />
will be permitted.<br />
Prohibited and<br />
Restricted items<br />
Refer to the relevant service.<br />
Compensation terms<br />
and conditions<br />
Refer to the relevant service.<br />
Other terms and<br />
conditions<br />
To apply for a Permit<strong>Post</strong> number, fill in the Permit<strong>Post</strong> application form available on<br />
our website at www.nzpost.co.nz/permitpost, or by contacting our Customer Service<br />
Centre on 0800 501 501.<br />
You keep your Permit<strong>Post</strong> number until it is cancelled either by you or us. We reserve<br />
the right to cancel your Permit<strong>Post</strong> number at any time.<br />
Permit<strong>Post</strong> envelopes must not be used as prepaid reply envelopes (response devices)<br />
for customers to mail back to you.<br />
PUG 8b (July 2013) Page 2 of 3
Permit<strong>Post</strong> items are not post-marked, date stamped or cancelled.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8b (July 2013) Page 3 of 3
GoFlexible Terms and Conditions<br />
Summary of key<br />
features<br />
For sending bulk mailings of creative mail pieces within <strong>New</strong> <strong>Zealand</strong>.<br />
Minimum lodgement requirement is 500 items of the same size.<br />
Mail items only need to meet manually-sorted envelope layout standards.<br />
To use GoFlexible you must:<br />
have a Permit<strong>Post</strong> number<br />
submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a manual<br />
AR19N form or a Lodgement Manager Manifest)<br />
meet all lodgement requirements<br />
declare your Statement of Accuracy % and ID number on the Statement of <strong>Post</strong>ing<br />
comply with the relevant envelope layout standards and addressing layout<br />
standards<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Dimensions and<br />
weight restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Up to 20mm<br />
thickness<br />
Maximum<br />
weight<br />
Up to 40mm<br />
thickness<br />
Maximum<br />
weight<br />
Medium 130mm x 240mm 500g 1kg<br />
Large 165mm x 240mm 500g 1kg<br />
Oversize 260mm x 385mm 1kg 1.5kg<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
500 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of<br />
customers cannot be consolidated to achieve GoFlexible pricing.<br />
Each mail item within a lodgement must:<br />
be the same size and shape, and within the maximum weight restriction<br />
contain the same Permit<strong>Post</strong> number and return address<br />
Please note that:<br />
Max POP and DL mail cannot be mixed in the same lodgement<br />
the weight of mail items within a lodgement can vary providing they fall within the<br />
maximum weight range. This is to accommodate situations such as differing<br />
numbers of bank statements within the lodgement<br />
the imagery and text printed on items may vary, provided that the requirements as to size,<br />
shape, weight, Permit<strong>Post</strong> number and return address are met<br />
Permit<strong>Post</strong> number<br />
To use GoFlexible you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong>, including how to apply for a Permit<strong>Post</strong> number, refer to:<br />
PUG 8c (October 2013) Page 1 of 4
the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Product<br />
requirements<br />
All items must comply with our product requirements, including envelope layout standards<br />
for manually sorted Bulk Mail and addressing layout standards, as updated from time to<br />
time.<br />
For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail and<br />
www.nzpost.co.nz/adressing, or the following brochures:<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
Bulk Mail rate card (ADV393).<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets the<br />
product requirements. If your mail does not meet these requirements, it will be uprated to<br />
the applicable product (and you will be charged on the basis of the applicable product to<br />
which your mail has been uprated, not GoFlexible).<br />
Permit<strong>Post</strong> impression<br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
either an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard or customised Permit<strong>Post</strong><br />
impression;<br />
your allocated Permit<strong>Post</strong> number; and<br />
the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be clearly visible. Ideally it should be located on the top<br />
right hand corner of the envelope, item or address label. Otherwise it can be placed<br />
anywhere on the front of the mail piece, as long as it is on the same side as the delivery<br />
address. For further information, refer to the Domestic Bulk Mail Envelope Layout<br />
Standards (ADV391) or the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
We recommend that you have the placement and layout of your Permit<strong>Post</strong> impression and<br />
return address assessed prior to printing by faxing it to our Customer Service Centre on<br />
0800 424 802 or emailing fp.pp@nzpost.co.nz.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The delivery address, if printed directly onto the envelope or packaging, needs to be easily<br />
legible (at least size 8 font), printed in 3-4 line address format, and include the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
We will monitor your returned mail volumes. We reserve the right to charge you full postage<br />
rates for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of<br />
<strong>Post</strong>ing accompanying the lodgement. If the declaration is missing or incomplete, nonconformance<br />
rates will apply (see the Bulk Mail rate card (ADV393) for details).<br />
All lodgements must have an SOA of 85% to continue to receive GoFlexible rates on the<br />
total lodgement. If the SOA is less than 85%, the portion of mail below the 85% threshold<br />
will be charged at the rate detailed in the Bulk Mail rate card (ADV393).<br />
More information about Statement of Accuracy standards can be found on our website at<br />
www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The return address can be located anywhere on the mail piece, as long as it is<br />
distinguishable from the delivery address.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some <strong>Post</strong>Shop<br />
PUG 8c (October 2013) Page 2 of 4
stores (for example, where this is not feasible due to space limitations).<br />
Lodgement times<br />
Lodgement time<br />
After 8am and before 5pm Monday to Friday<br />
(excluding weekends and public holidays)<br />
Lodgement<br />
requirements<br />
Sorting<br />
All items must be sorted in ascending postcode order.<br />
Items must be placed in letter trays so the delivery address and Permit<strong>Post</strong> impression are<br />
facing the front of the tray.<br />
If mail items are bundled:<br />
the delivery address and Permit<strong>Post</strong> impression must be placed face side up<br />
the address on each mail item must be clearly visible (with no other labels or<br />
strapping over the address details)<br />
all addresses must face the same way, except the last item in the bundle which<br />
should be back faced so the address details can be seen<br />
the bundles must be tightly banded down their length and across their width.<br />
Only one product can be lodged in one tray. For example, GoFlexible items cannot be<br />
included in the same tray as Volume<strong>Post</strong> 1 items.<br />
Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Centre. Letter trays<br />
must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two<br />
or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
Bundles must be able to be carried with one hand without the contents becoming separated.<br />
Bundles must not weigh more than 12kgs.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages or<br />
Unit Loading Devices (ULDs).<br />
Labelling<br />
All bundles, trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
the postcode range that applies to your items within the tray (that is, the first and<br />
last postcode numbers)<br />
the lodgement day crossed to identify when your mail was lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the green label for lodgements originating from the North Island and the purple<br />
label for lodgements originating from the South Island.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and print,<br />
from our website at www.nzpost.co.nz/traylabels.<br />
Statement of<br />
<strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement will<br />
not be able to be processed. Once the lodgement form has been submitted, no subsequent<br />
changes will be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Size Lodgement time GoFlexible<br />
code – up<br />
to 20mm<br />
thickness<br />
GoFlexible<br />
code – up<br />
to 40mm<br />
thickness<br />
M = medium S = lodged after 8am and before 5<br />
pm Monday to Friday, excluding<br />
weekends and public holidays<br />
GFXMS<br />
GFX40MS<br />
5 = large S = lodged after 8am and before GFX5S GFX405S<br />
PUG 8c (October 2013) Page 3 of 4
5pm Monday to Friday, excluding<br />
weekends and public holidays<br />
O = oversize<br />
S = lodged after 8am and before<br />
5pm Monday to Friday, excluding<br />
weekends and public holidays<br />
GFXOS<br />
GFX40OS<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
Compensation<br />
terms and<br />
conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong> Services<br />
Act, no compensation is payable on<br />
items with postage of 80 cents or less.<br />
Items posted for more than 80<br />
cents (including GST)<br />
The maximum compensation<br />
payable is NZ$250.*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8c (October 2013) Page 4 of 4
Print<strong>Post</strong> Terms and Conditions<br />
Summary of key<br />
features<br />
For sending magazines, periodicals and catalogues within <strong>New</strong> <strong>Zealand</strong>.<br />
Magazines and periodicals are publications with fixed titles that are published regularly, at least<br />
twice a year. Catalogues are substantial publications that market products and services to, and<br />
invite purchases from, their recipients, and are published at least twice a year.<br />
Print<strong>Post</strong> cannot be used for delivering handbooks, manuals, directories or annual reports. Sales<br />
flyers or circulars do not meet the definition of a catalogue for the purposes of Print<strong>Post</strong>, even if<br />
published regularly.<br />
The minimum lodgement requirement is 1000 items in single weight range.<br />
To use Print<strong>Post</strong> you must:<br />
have a Permit<strong>Post</strong> number<br />
submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a manual AR19N<br />
form or Lodgement Manager Manifest)<br />
meet all lodgement requirements<br />
declare your Statement of Accuracy % and ID number on the Statement of <strong>Post</strong>ing<br />
comply with the relevant envelope layout standards and addressing layout standards<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Samples<br />
Print<strong>Post</strong> is designed to accommodate samples in addition to the publication.<br />
It is the responsibility of the mailer to ensure the sample is securely packaged so that it cannot be<br />
damaged or become separated in the normal process of handling and delivering this mail item.<br />
In addition, there are a number of items that <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> is unable to handle or deliver.<br />
These are specified in the Prohibited and Restricted items section of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong><br />
(section 2).<br />
If you are in doubt about whether a proposed mailing with a sample will be acceptable, please<br />
contact your Account Manager or the Customer Service Centre on 0800 501 501 for confirmation.<br />
Dimensions and weight<br />
restrictions<br />
For sending publications<br />
Maximum dimensions<br />
(height x length)<br />
Maximum weight<br />
Maximum thickness<br />
260mm x 385mm 1.0kg 20mm*<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
For sending magazines with samples<br />
Maximum dimensions<br />
(height x length)<br />
Cannot extend beyond<br />
the outside edges of<br />
the publication<br />
Maximum weight<br />
The combined weight of the<br />
samples and publication<br />
cannot exceed 1.0kg<br />
Maximum thickness<br />
The combined thickness of<br />
the sample and publication<br />
cannot exceed 40mm.<br />
The maximum thickness of the publication is 20mm, however a sample can also be included (at a<br />
additional charge) that, combined with the publication, takes the total thickness up to 40mm,<br />
under the following conditions:<br />
The publication can be no more than 20mm thick including all inserts within the pages,<br />
If the combined thickness is greater than 20mm the sample must sit outside the<br />
publication, but inside the packaging (i.e. flow wrap)<br />
If the combined thickness is less than 20mm the lodgement does not require a Print<strong>Post</strong><br />
sample product code and the fee does not apply<br />
The sample must be secured so that it does not separate from the publication<br />
PUG 8d (October 2013) Page 1 of 5
Samples must be consistent across the lodgement, i.e. each item must contain the same<br />
sample.<br />
For example, sending a publication that is 230mm x 335mm x 15mm with a packet of muesli<br />
included as a free gift.<br />
If the muesli package is 70mm x 100mm x 15mm , this is within specification and is<br />
allowed.<br />
If the muesli package is 70mm x 100mm x 26mm, then combined with the publication it<br />
would be over 40mm thick, so it would not be acceptable and the entire lodgement<br />
would be sent as Parcel<strong>Post</strong>.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take longer.<br />
Minimum volume<br />
1000 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of customers or<br />
two or more different titles cannot be consolidated to achieve Print<strong>Post</strong> pricing.<br />
All items must be the same weight, or if a range of weights is presented, the lodgement must be<br />
recorded against the product code for the heaviest item.<br />
Permit<strong>Post</strong> number<br />
To use Print<strong>Post</strong> you must have a Permit<strong>Post</strong> number. For more details about Permit<strong>Post</strong>,<br />
including how to apply for a Permit<strong>Post</strong> number, refer to:<br />
the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
PUG 8d (October 2013) Page 2 of 5
Product requirements<br />
All items must comply with our product requirements, including envelope layout standards for<br />
manually-sorted Bulk Mail and addressing layout standards, as updated from time to time.<br />
For full details of our requirements refer to the following brochures:<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
Bulk Mail Rate card<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our Customer<br />
Service Centre on 0800 501 501.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets the product<br />
requirements. If your mail does not meet these requirements, it will be uprated to the applicable<br />
product (and you will be charged on the basis of the applicable product to which your mail has<br />
been uprated, not Print<strong>Post</strong>).<br />
Permit<strong>Post</strong><br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
either an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard or customised Permit<strong>Post</strong> impression;<br />
your allocated Permit<strong>Post</strong> number; and<br />
the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be clearly visible. Ideally it should be located on the top right<br />
hand corner of the envelope, item or address label. Otherwise it can be placed anywhere on the<br />
front of the mail piece, as long as it is on the same side as the delivery address. For further<br />
information, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) or the<br />
Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The delivery address, if printed directly onto the envelope or packaging, needs to be easily legible<br />
(at least size 8 font), printed in 3-4 line address format, and include the correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
postcode.<br />
The delivery address must not include a Round Number (e.g NMS005<br />
information see Print PreSort section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
6). For further<br />
We will monitor your returned mail volumes. We reserve the right to charge you full postage rates<br />
for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of <strong>Post</strong>ing<br />
accompanying the lodgement. If the declaration is missing or incomplete, non-conformance rates<br />
will apply (see the Bulk Mail rate card (ADV393) for details).<br />
All lodgements must have a SOA of 85% to continue to receive Print<strong>Post</strong> rates on the total<br />
lodgement. If the SOA is less than 85%, the portion of mail below the 85% threshold will be<br />
charged at the rate detailed on the Bulk Mail rate card (ADV393).<br />
More information about Statement of Accuracy standards can be found on our website at<br />
www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct <strong>New</strong> <strong>Zealand</strong><br />
<strong>Post</strong> postcode.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some <strong>Post</strong>Shop<br />
stores (for example, where this is not feasible due to space limitations)<br />
Lodgement times Lodgement time Rate<br />
After 8am and before 5pm Monday to Friday<br />
(excluding weekends and public holidays)<br />
Daytime<br />
PUG 8d (October 2013) Page 3 of 5
After 5pm, on weekends, or on public holidays –<br />
lodgements may only be made by prior arrangement<br />
with your local <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre<br />
Manager.<br />
Evening and weekend<br />
Lodgement<br />
requirements<br />
Sorting<br />
All items must be sorted in ascending postcode order.<br />
Items must be placed in letter trays so the delivery address and Permit<strong>Post</strong> impression are facing<br />
the front of the tray.<br />
If mail items are bundled:<br />
the delivery address and Permit<strong>Post</strong> impression must be placed face side up<br />
the address on each item must be clearly visible (with no other labels or strapping over<br />
the address details)<br />
all addresses must face the same way, except the last item in the bundle which should<br />
be back faced so the address details can be seen<br />
the bundles must be tightly banded down their length and across their width.<br />
Only one product can be lodged in one tray. For example, Print<strong>Post</strong> items cannot be included in<br />
the same tray as Volume<strong>Post</strong> 1 items.<br />
Letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre. Letter trays<br />
must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two or<br />
more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
Bundles must be able to be carried with one hand without the contents becoming separated.<br />
Bundles must not weigh more than 12kgs.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages or Unit<br />
Loading Devices (ULDs).<br />
Labelling<br />
All bundles, trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
the postcode range that applies to your items within the tray (that is, the first and last<br />
postcode numbers)<br />
the lodgement day crossed to identify when your mail was lodged with <strong>New</strong> <strong>Zealand</strong><br />
<strong>Post</strong><br />
a reference code (for example customer or mailing house reference)<br />
The green label for lodgements originating from the North Island and the purple label for<br />
lodgements originating from the South Island.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and print, from<br />
our website at www.nzpost.co.nz/traylabels.<br />
PUG 8d (October 2013) Page 4 of 5
Statement of <strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement will not be<br />
able to be processed. Once the lodgement form has been submitted, no subsequent changes will<br />
be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Weight (per item) Print<strong>Post</strong> code Print<strong>Post</strong> Samples<br />
Code<br />
Lodgement time<br />
Up to 199g PP1 PPSAM1 Suffix the appropriate<br />
lodgement time to the<br />
200-299g PP2 PPSAM2<br />
code:<br />
300-399g PP3 PPSAM3<br />
400-699g PP4 PPSAM4<br />
700-1kg PP5 PPSAM5<br />
S = lodged after 8am<br />
and before 5pm<br />
Monday to Friday,<br />
excluding weekends<br />
and public holidays<br />
E = after 5pm, on<br />
weekends, or on<br />
public holidays, by<br />
prior arrangement<br />
with your local Mail<br />
Service Centre<br />
Manager.<br />
For example, Print<strong>Post</strong> items with a weight between 400-699g lodged in the morning will have the<br />
code PP4S.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable is<br />
NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in relation<br />
to Prohibited and Restricted items. For further information about our Compensation terms and<br />
conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 8d (October 2013) Page 5 of 5
Business Standard Terms and Conditions<br />
Summary of key<br />
features<br />
For sending Bulk Mail within <strong>New</strong> <strong>Zealand</strong>.<br />
Minimum lodgement requirement is 300 items of the same size.<br />
Mail items need to meet machine-sorted envelope layout standards.<br />
A Statement of Accuracy is not required.<br />
To use Business Standard you must:<br />
have a Permit<strong>Post</strong> number<br />
submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a manual<br />
AR19N form or a Lodgement Manager Manifest)<br />
meet all lodgement requirements<br />
comply with the relevant envelope layout standards and addressing layout<br />
standards<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Dimensions and<br />
weight restrictions<br />
Size<br />
Minimum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum<br />
thickness<br />
Medium 88mm x 138mm 130mm x 240mm 55g 6mm<br />
Large 88mm x 138mm 165mm x 240mm 75g 6mm<br />
Dimensions and weight restrictions include the envelope.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
300 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of<br />
customers cannot be consolidated to achieve Business Standard pricing.<br />
Each mail item within a lodgement must:<br />
be the same size and shape, and within the maximum weight restriction.<br />
contain the same Permit<strong>Post</strong> number and return address.<br />
Please note that:<br />
Max POP and DL mail cannot be mixed in the same lodgement.<br />
the weight of mail items within a lodgement can vary providing they fall within the<br />
maximum weight range. This is to accommodate situations such as differing<br />
numbers of bank statements within the lodgement.<br />
the imagery and text printed on items may vary, provided that the requirements as<br />
to size, shape, weight, Permit<strong>Post</strong> number and return address are met.<br />
Permit<strong>Post</strong> number<br />
To use Business Standard you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong>, including how to apply for a Permit<strong>Post</strong> number, refer to:<br />
the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Product<br />
All items must comply with our product requirements, including envelope layout standards<br />
PUG 8e (October 2013) Page 1 of 3
equirements<br />
for machine-sorted mail and addressing layout standards, as updated from time to time.<br />
For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail and<br />
www.nzpost.co.nz/adressing, or the following brochures:<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
Bulk Mail rate card (ADV393)<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We recommend that you have the design of your envelope assessed prior to printing by<br />
faxing it to our Customer Service Centre on 0800 424 802 or emailing fp.pp@nzpost.co.nz.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets the<br />
product requirements. If your mail does not meet these requirements, it will be uprated to<br />
the applicable product (and you will be charged on the basis of the applicable product to<br />
which your mail has been uprated, not Business Standard).<br />
Permit<strong>Post</strong> impression<br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard Permit<strong>Post</strong> impression<br />
your allocated Permit<strong>Post</strong> number<br />
the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be on the top right hand corner of the envelope (or, if you<br />
are using a re-usable envelope, top centre) on the same side as the delivery address. For<br />
further information, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) or<br />
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Only standard Permit<strong>Post</strong> impressions are acceptable for Business Standard.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
We will monitor your returned mail volumes. We reserve the right to charge you full postage<br />
rates for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy is not required to use Business Standard.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The return address can be located anywhere on the mail piece, as long as it is<br />
distinguishable from the delivery address.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Service Centres.<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some<br />
<strong>Post</strong>Shops and <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets (for example, where this is not feasible due<br />
to space limitations).<br />
Lodgement times<br />
Lodgement time<br />
After 8am and before 5pm Monday to Friday<br />
(excluding weekends and public holidays)<br />
Lodgement<br />
requirements<br />
Sorting<br />
There is no requirement for items to be sorted into postcode order.<br />
Only one product can be lodged in one tray. For example, Business Standard items cannot<br />
be included in the same tray as Volume<strong>Post</strong> 1 items.<br />
Letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Centre. Letter trays<br />
must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two<br />
PUG 8e (October 2013) Page 2 of 3
or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages or<br />
Unit Loading Devices (ULDs).<br />
Labelling<br />
All bundles, trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
the lodgement day crossed to identify when your mail was lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the red label.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and print,<br />
from our website at www.nzpost.co.nz/traylabels.<br />
Statement of<br />
<strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement will<br />
not be able to be processed. Once the lodgement form has been submitted, no subsequent<br />
changes will be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Size<br />
M = medium<br />
L = large<br />
Business<br />
Standard code<br />
BUSM<br />
BUSL<br />
For example, large sized Business Standard items will have the code BUSL.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
Compensation<br />
terms and<br />
conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong> Services<br />
Act, no compensation is payable on<br />
items with postage of 80 cents or less.<br />
Items posted for more than 80<br />
cents (including GST)<br />
The maximum compensation<br />
payable is NZ$250.*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8e (October 2013) Page 3 of 3
Business Flexible Terms and Conditions<br />
Summary of key<br />
features<br />
For sending bulk mailings of creative mail pieces within <strong>New</strong> <strong>Zealand</strong>.<br />
Minimum lodgement requirement is 300 items of the same size.<br />
Mail items only need to meet envelope layout standards for manually-sorted Bulk Mail.<br />
A Statement of Accuracy is not required.<br />
To use Business Flexible you must:<br />
have a Permit<strong>Post</strong> number<br />
submit a completed Statement of <strong>Post</strong>ing with your lodgement (either a manual<br />
AR19N form or a Lodgement Manager Manifest)<br />
meet all lodgement requirements<br />
comply with the relevant envelope layout standards and addressing layout<br />
standards<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Dimensions and<br />
weight restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Up to 20mm<br />
thickness<br />
Maximum<br />
weight<br />
Up to 40mm<br />
thickness<br />
Maximum<br />
weight<br />
Medium 130mm x 240mm 500g 1kg<br />
Large 165mm x 240mm 500g 1kg<br />
Oversize 260mm x 385mm 1kg 1.5kg<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery target<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will reach its<br />
destination within the time stated. Delivery to and from rural or remote areas may take<br />
longer.<br />
Minimum volume<br />
300 items.<br />
The minimum volume must be met by each mailing customer. Mail from groups of<br />
customers cannot be consolidated to achieve Business Flexible pricing.<br />
Each mail item within a lodgement must:<br />
be the same size and shape, and within the maximum weight restriction<br />
contain the same Permit<strong>Post</strong> number and return address<br />
Please note that:<br />
Max POP and DL mail cannot be mixed in the same lodgement<br />
the weight of mail items within a lodgement can vary providing they fall within the<br />
maximum weight range. This is to accommodate situations such as differing<br />
numbers of bank statements within the lodgement<br />
the imagery and text printed on items may vary, provided that the requirements as<br />
to size, shape, weight, Permit<strong>Post</strong> number and return address are met<br />
Permit<strong>Post</strong> number<br />
To use Business Flexible you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong>, including how to apply for a Permit<strong>Post</strong> number, refer to:<br />
the Permit<strong>Post</strong> information on our website at www.nzpost.co.nz/permitpost<br />
PUG 8f (October 2013) Page 1 of 4
the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Product<br />
requirements<br />
All items must comply with our product requirements, including envelope layout standards<br />
for manually-sorted Bulk Mail and addressing layout standards, as updated from time to<br />
time.<br />
For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail and<br />
www.nzpost.co.nz/adressing, or the following brochures:<br />
Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
Bulk Mail rate card (ADV393)<br />
These brochures are available on our website, www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it meets the<br />
product requirements. If your mail does not meet these requirements, it will be uprated to<br />
the applicable product (and you will be charged on the basis of the applicable product to<br />
which your mail has been uprated, not Business Flexible).<br />
Permit<strong>Post</strong> impression<br />
Each item must have an approved Permit<strong>Post</strong> impression, which includes:<br />
either an approved <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> standard or customised Permit<strong>Post</strong><br />
impression<br />
your allocated Permit<strong>Post</strong> number<br />
the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be clearly visible. Ideally it should be located on the top<br />
right hand corner of the envelope, item or address label. Otherwise it can be placed<br />
anywhere on the front of the mail piece, as long as it is on the same side as the delivery<br />
address. For further information, refer to the Domestic Bulk Mail Envelope Layout<br />
Standards (ADV391) or the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
We recommend that you have the placement and layout of your Permit<strong>Post</strong> impression and<br />
return address approved prior to printing by faxing it to our Customer Service Centre on<br />
0800 424 802 or emailing fp.pp@nzpost.co.nz.<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The delivery address, if printed directed onto the envelope or packaging, needs to be easily<br />
legible (at least size 8 font), printed in 3-4 line address format, and include the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
We will monitor your returned mail volumes. We reserve the right to charge you full postage<br />
rates for any returned mail.<br />
Statement of Accuracy<br />
A Statement of Accuracy is not required to use Business Flexible.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The return address can be located anywhere on the mail piece, as long as it is<br />
distinguishable from the delivery address.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right not to accept Bulk Mail lodgements at some<br />
<strong>Post</strong>Shops (for example, where this is not feasible due to space limitations).<br />
Lodgement times<br />
Lodgement time<br />
After 8am and before 5pm Monday to Friday<br />
(excluding weekends and public holidays)<br />
PUG 8f (October 2013) Page 2 of 4
Lodgement<br />
requirements<br />
Sorting<br />
There is no requirement for items to be sorted into postcode order.<br />
Items must be placed in letter trays so the delivery address and Permit<strong>Post</strong> impression are<br />
facing the front of the tray.<br />
If mail items are bundled:<br />
the delivery address and Permit<strong>Post</strong> impression must be placed face side up<br />
the address on each mail item must be clearly visible (with no other labels or<br />
strapping over the address details)<br />
all addresses must face the same way, except the last item in the bundle which<br />
should be back faced so the address details can be seen<br />
the bundles must be tightly banded down their length and across their width.<br />
Only one product can be lodged in one tray. For example, Business Flexible items cannot<br />
be included in the same tray as Volume<strong>Post</strong> 1 items.<br />
Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs)<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Centre. Letter trays<br />
must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two<br />
or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
Bundles must be able to be carried with one hand without the contents becoming separated.<br />
Bundles must not weigh more than 12kgs.<br />
If you are posting a large number of bundles, they can be lodged directly into roll cages or<br />
Unit Loading Devices (ULDs).<br />
Labelling<br />
All bundles, trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Requirements differ for mail lodged by mailhouses and businesses directly.<br />
For mail lodged by mailhouses, the label must include:<br />
the lodgement day crossed to identify when your mail was lodged with<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the red label.<br />
For mail lodged directly by businesses, Bulk Mail labels are available to download and print,<br />
from our website at www.nzpost.co.nz/traylabels.<br />
Statement of<br />
<strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your lodgement will<br />
not be able to be processed. Once the lodgement form has been submitted, no subsequent<br />
changes will be permitted.<br />
You must use the following codes on all Statement of <strong>Post</strong>ing forms:<br />
Size<br />
Business<br />
Flexible code –<br />
up to 20mm<br />
thickness<br />
Business<br />
Flexible code –<br />
up to 40mm<br />
thickness<br />
M = medium BFXM BFX40M<br />
5 = large BFXL BFX40L<br />
O = oversize BFXO BFX40O<br />
For example, large sized Business Flexible items up to 20mm thick will have the code<br />
BFXL.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full details.<br />
PUG 8f (October 2013) Page 3 of 4
Compensation<br />
terms and<br />
conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong> Services<br />
Act, no compensation is payable on<br />
items with postage of 80 cents or less.<br />
Items posted for more than 80<br />
cents (including GST)<br />
The maximum compensation<br />
payable is NZ$250.*<br />
* This<br />
limit is<br />
subject to a number of important limitations and exclusions, in particular in relation to<br />
Prohibited and Restricted items. For further information about our Compensation terms and<br />
conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8f (October 2013) Page 4 of 4
Volume PreSort Terms and Conditions<br />
Summary of key<br />
requirements<br />
For sending Bulk Mail presented in <strong>Post</strong>ie run sequence within <strong>New</strong> <strong>Zealand</strong>.<br />
<strong>Post</strong>ie run sequence is the order of addresses on each <strong>Post</strong>ie’s delivery route.<br />
Minimum lodgement is 5,000 items within the applicable maximum dimensions.<br />
A minimum of 85% of items must be printed in a single continuous <strong>Post</strong>ie run<br />
sequence. Aggregation of files of lesser volumes is allowed provided the<br />
consolidated file is re-sequenced to provide one continuously sequenced file. If<br />
your lodgement does not meet these requirements <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves<br />
the right to uprate your entire lodgement to the next applicable product.<br />
To use this product you must:<br />
Have a Permit<strong>Post</strong> TM number, and be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account<br />
customer;<br />
Supply your addressing data, ideally with attached DPIDs, to your<br />
mailhouse or, PreSort certified provider for sequencing;<br />
Print your mail out in the specified sequence, including additional address<br />
elements as required;<br />
Label your mail with the appropriate labels;<br />
Submit the following data for each lodgement as part of your Lodgement<br />
Manager manifest;<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Statement of Accuracy (“SOA”) unique ID from which the mailfile<br />
has been sourced<br />
SOA % relevant to the SOA Unique ID provided above<br />
date of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> sequence file used for the sequencing<br />
number of sequenced and unsequenced items<br />
number of items in each <strong>Post</strong>ie Round code.<br />
Each mail file lodged must be sequenced from the same <strong>New</strong> <strong>Zealand</strong><br />
<strong>Post</strong> sequence file version;<br />
Lodge on or within two months after the date of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
sequence file used for sequencing. If the lodgement is outside this period,<br />
it will be uprated to the next most applicable product;<br />
Retain each sequenced address file for a period of 30 days from the date<br />
of lodgement and provide it on request for sequence quality audit<br />
purposes;<br />
Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
and address and layout guide (ADV356).<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right to machine-process items if it is possible<br />
to do so.<br />
Dimension and weight<br />
restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x<br />
length)<br />
Minimum<br />
dimensions<br />
(height x<br />
length)<br />
Maximum<br />
weight<br />
Maximum<br />
thickness<br />
Medium<br />
(e.g. DLE)<br />
130mm x<br />
240mm<br />
88mm x<br />
138mm<br />
75g<br />
8mm<br />
Large (e.g.<br />
C5)<br />
165mm x<br />
240mm<br />
140mm x<br />
140mm<br />
100g<br />
8mm<br />
PUG 8g (October 2013) Page 1 of 5
Delivery target<br />
Minimum volume<br />
Permit<strong>Post</strong> number<br />
Product requirement<br />
Nationwide up to 3 working days.<br />
The delivery targetis a guide only and we do not guarantee that your item will<br />
reach its destination within the time stated. Delivery to and from rural or remote<br />
areas may take longer.<br />
5,000 items.<br />
Non-identical mail from groups of customers can be consolidated provided the<br />
consolidated file is re-sequenced to provide one continuously sequenced file<br />
and every lodgement must be billed to a single customer account. The<br />
dimensions, weight and thickness of each item may vary but must be within the<br />
specified limits for the selected size eg: Medium or Large.<br />
To use Volume PreSort you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong> including how to apply for a Permit<strong>Post</strong><br />
number, refer to:<br />
• The Permit<strong>Post</strong> information on our website at<br />
www.nzpost.co.nz/permitpost;<br />
• The Permit<strong>Post</strong> section of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
All items must comply with our product requirements, including envelope layout<br />
standards for manually sorted Bulk Mail and addressing layout standards, as<br />
updated from time to time.<br />
For full details of our requirements refer to our website<br />
www.nzpost.co.nz/bulkmail and www.nzpost.co.nz/addressing, or the following<br />
brochure:<br />
• Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
This brochure is available on our website www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it<br />
meets the product requirements. If your mail does not meet these requirements<br />
it will be uprated to the next most applicable product (and you will be charged<br />
on the basis of the applicable product to which your mail has been uprated).<br />
Permit<strong>Post</strong> impression<br />
Each item must have either an approved standard or customised Permit<strong>Post</strong><br />
impression, which includes:<br />
• your allocated Permit<strong>Post</strong> number; and<br />
• the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be clearly visible. Ideally it should be located<br />
on the top right hand corner of the mail item. Alternatively it can be placed<br />
anywhere on the front of the mail item, provided it is on the same side as the<br />
delivery address. For further information, refer to the Domestic Bulk Mail<br />
Envelope Layout Standards (ADV391) and the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
We recommend that you have the placement and layout of your Permit<strong>Post</strong><br />
impression assessed prior to printing by faxing it to our Customer Service<br />
Centre on 0800 424 802 or emailing fp.pp@nzpost.co.nz<br />
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the<br />
correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
For further information refer to the Mail Printing section of this specification.<br />
We may monitor your returned mail volumes. We reserve the right to charge<br />
you full postal rates for any returned mail. Please note that there is likely to be<br />
a higher rate of return for addresses unable to be matched to the <strong><strong>Post</strong>al</strong><br />
PUG 8g (October 2013) Page 2 of 5
Address File (PAF).<br />
Statement of Accuracy<br />
All lodgements must have a minimum of 85% Statement of Accuracy (“SOA”)<br />
against the NZ <strong>Post</strong> <strong><strong>Post</strong>al</strong> Address File (PAF). If the lodgement contains less<br />
than 85% SOA, the entire lodgement will be uprated to the next most applicable<br />
product. More information about Statement of Accuracy standards can be<br />
found on our website at www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the<br />
correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The return address can be located anywhere on the mail piece, as long as it is<br />
distinguishable from the delivery address.<br />
We recommend that you have the placement and layout of your return address<br />
assessed prior to printing by faxing it to our Customer Service Centre on 0800<br />
424 802 or emailing fp.pp@nzpost.co.nz<br />
Mail Printing<br />
The sequenced portion of the lodgement must be printed in the postie run<br />
sequence specified in the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> sequence file version.<br />
Each sequenced mail item must have two codes printed in the address block,<br />
as follows:<br />
Round Number – comprising:<br />
3 characters (branch abbreviation)<br />
3 numbers (round abbreviation)<br />
minimum 15 spaces<br />
1 number (NZ <strong>Post</strong> line area)<br />
(e.g. NMS005 6)<br />
<strong>Post</strong>code - comprising 4 digits<br />
(e.g. 6035)<br />
The codes can be printed in the same font as the address, however the Round<br />
Number must be ‘address line 1’, left justified and 12 point font.<br />
When using a windowed envelope it is critical that both codes are completely<br />
visible, so their position must take into account the complete range of<br />
movement of the insert inside the envelope.<br />
Below is an example<br />
NMS005 6<br />
Mr Example<br />
Flat 4c<br />
11 Example Street<br />
Ngaio 6035<br />
Wellington 6035<br />
In circumstances where mail items are damaged in the production process,<br />
these items will need to be reprinted and trayed / bundled separately, with a<br />
standard red and white mixed postcode label and in such circumstances <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong> reserves the right to uprate the entire lodgement.<br />
Lodgement times<br />
Lodgement<br />
requirements<br />
After 8am and before 5pm Monday to Friday (excluding weekends and public<br />
holidays).<br />
Items lodged after these times will be processed the following working day (ie.<br />
Monday to Friday).<br />
Items must be lodged at:<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
PUG 8g (October 2013) Page 3 of 5
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Items must be placed in letter trays with the delivery address and Permit<strong>Post</strong><br />
impression facing the same way, towards the front of the tray (where the label<br />
is located).<br />
Within each sequenced mail tray, mail items must be sequenced in accordance<br />
with the Mail Printing section of this specification.<br />
Within each un-sequenced mail tray, the mail items must be sequenced in<br />
ascending postcode order where the postcode is known. Unsequenced items<br />
without postcodes can be included but must be grouped after the postcode<br />
ordered items.<br />
Labelling<br />
All trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label<br />
attached.<br />
Sequenced and un-sequenced items must be presented in separate trays with<br />
separate labelling requirements.<br />
For sequenced items the label must include:<br />
the word “ROUND” either printed, stamped or hand-written<br />
the Round Number range that applies to items within the tray (that is,<br />
the first and last Round Numbers). Round Numbers must be entered<br />
into the fields on standard tray labels usually used for <strong>Post</strong>code range<br />
the lodgement day crossed to identify when mail was lodged with <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the green label for lodgements originating from the North Island and<br />
the purple label for lodgements originating from the South Island<br />
For un-sequenced items the label must include:<br />
the word “POSTCODE” either printed, stamped or hand-written<br />
the postcode range that applies to items within the tray (that is, the first<br />
and last postcode numbers)<br />
the lodgement day crossed to identify when mail was lodged with <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the red label<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service<br />
Centre. Letter trays must not weigh more than 12kg. If a tray weighs more<br />
than this, mail must be split into two or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
Statement of <strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your<br />
lodgement will not be able to be processed. The Statement of <strong>Post</strong>ing form<br />
must be electronically submitted via Lodgement Manager.<br />
Once the lodgement form has been submitted, no subsequent changes will be<br />
permitted.<br />
You must use the following codes when lodging:<br />
Size<br />
Medium (e.g. DLE)<br />
Large (e.g. C5)<br />
Product<br />
Code<br />
VPSM<br />
VPSL<br />
PUG 8g (October 2013) Page 4 of 5
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and<br />
Restricted items include (but are not limited to) dangerous, perishable, fragile<br />
and high value items. Please refer to section 2 of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
full details.<br />
Compensation terms<br />
and conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80<br />
cents (including GST)<br />
The maximum compensation payable<br />
is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in<br />
particular in relation to Prohibited and Restricted items. For further information<br />
about our Compensation terms and conditions, and Prohibited and Restricted<br />
items, please refer to section 2 of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1<br />
of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8g (October 2013) Page 5 of 5
Print PreSort Terms and Conditions<br />
Summary of key<br />
requirements<br />
For sending magazines, periodicals and catalogues presented in <strong>Post</strong>ie run<br />
sequence within <strong>New</strong> <strong>Zealand</strong>. <strong>Post</strong>ie run sequence is the order of addresses on<br />
each <strong>Post</strong>ie’s delivery route.<br />
Magazines and periodicals are publications with fixed titles that are published<br />
regularly, at least twice a year. Catalogues are substantial publications that market<br />
products and services to, and invite purchases from, their recipients, and are<br />
published at least twice a year.<br />
Print PreSort cannot be used for delivering handbooks, manuals, directories or<br />
annual reports. Sales flyers or circulars do not meet the definition of a catalogue<br />
for the purposes of Print PreSort, even if published regularly.<br />
Minimum lodgement is 5,000 items within the applicable maximum dimensions. A<br />
minimum of 85% of items must be printed in a single continuous <strong>Post</strong>ie run<br />
sequence. Aggregation of files of lesser volumes is allowed provided the<br />
consolidated file is re-sequenced to provide one continuously sequenced file.<br />
If your lodgement does not meet these requirements <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves<br />
the right to uprate your entire lodgement to the next applicable product.<br />
To use this product you must:<br />
Have a Permit<strong>Post</strong> TM number, and be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer;<br />
Supply your addressing data, ideally with attached DPIDs, to your mailhouse<br />
or, PreSort certified provider for sequencing;<br />
Present your mail in the specified sequence, including additional address<br />
elements as required;<br />
Label your mail with the appropriate labels;<br />
Submit the following data for each lodgement as part of your Lodgement<br />
Manager manifest;<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Statement of Accuracy (“SOA”) unique ID from which the mailfile has<br />
been sourced<br />
SOA % relevant to the SOA Unique ID provided above<br />
date of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> sequence file used for the sequencing<br />
number of sequenced and unsequenced items<br />
number of items in each <strong>Post</strong>ie Round code.<br />
Each mail file lodged must be sequenced from the same <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
sequence file version;<br />
Lodge on or within 2 months after the date of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> sequence file<br />
used for sequencing. If the lodgement is outside this period, it will be uprated<br />
to the next most applicable product;<br />
Retain each sequenced address file for a period of 30 days from the date of<br />
lodgement and provide it on request for sequence quality audit purposes;<br />
Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391) and<br />
address and layout guide (ADV356).<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> reserves the right to machine-process items if it is possible to do<br />
so.<br />
PUG 8h (October 2013) Page 1 of 6
Dimension and<br />
weight<br />
restrictions<br />
Maximum dimensions<br />
(height x length)<br />
Maximum weight<br />
Maximum thickness<br />
260mm x 385mm 1.0kg 20mm<br />
Delivery target<br />
Minimum<br />
volume<br />
Permit<strong>Post</strong><br />
number<br />
Product<br />
requirement<br />
Nationwide up to 3 working days.<br />
The delivery target is a guide only and we do not guarantee that your item will<br />
reach its destination within the time stated. Delivery to and from rural or remote<br />
areas may take longer.<br />
5000 items.<br />
Non-identical mail from groups of customers can be consolidated provided the<br />
consolidated file is re-sequenced to provide one continuously sequenced file and<br />
every lodgement must be billed to a single customer account. The dimensions,<br />
weight and thickness of each item may vary but must be within the specified limits<br />
for the selected product code (ie weight band eg: 400-699g).<br />
To use Print PreSort you must have a Permit<strong>Post</strong> number.<br />
For more details about Permit<strong>Post</strong> including how to apply for a Permit<strong>Post</strong> number,<br />
refer to:<br />
• The Permit<strong>Post</strong> information on our website at<br />
www.nzpost.co.nz/permitpost;<br />
• The Permit<strong>Post</strong> section of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
All items must comply with our product requirements, including envelope layout<br />
standards for manually sorted Bulk Mail and addressing layout standards, as<br />
updated from time to time.<br />
For full details of our requirements refer to our website www.nzpost.co.nz/bulkmail<br />
and www.nzpost.co.nz/addressing, or the following brochure:<br />
• Domestic Bulk Mail Envelope Layout Standards (ADV391)<br />
This brochure is available on our website www.nzpost.co.nz, or by calling our<br />
Customer Service Centre on 0800 501 501.<br />
We will check your mail at a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre to see if it<br />
meets the product requirements. If your mail does not meet these requirements it<br />
will be uprated to the next most applicable product (and you will be charged on the<br />
basis of the applicable product to which your mail has been uprated).<br />
Permit<strong>Post</strong> impression<br />
Each item must have either an approved standard or customised Permit<strong>Post</strong><br />
impression, which includes:<br />
• your allocated Permit<strong>Post</strong> number; and<br />
• the words ‘<strong>New</strong> <strong>Zealand</strong>’.<br />
The Permit<strong>Post</strong> impression must be clearly visible. Ideally it should be located on<br />
the top right hand corner of the mail item. Alternatively it can be placed anywhere<br />
on the front of the mail item, provided it is on the same side as the delivery<br />
address. For further information, refer to the Domestic Bulk Mail Envelope Layout<br />
Standard (ADV391) and the Permit<strong>Post</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
We recommend that you have the placement and layout of your Permit<strong>Post</strong><br />
impression assessed prior to printing by faxing it to our Customer Service Centre<br />
on 0800 424 802 or emailing fp.pp@nzpost.co.nz<br />
PUG 8h (October 2013) Page 2 of 6
Delivery address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> delivery address, including the<br />
correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
For further information refer to the Mail Printing section of this specification.<br />
We may monitor your returned mail volumes. We reserve the right to charge you<br />
full postal rates for any returned mail. Please note that there is likely to be a<br />
higher rate of return for addresses unable to be matched to the <strong><strong>Post</strong>al</strong> Address File<br />
(PAF).<br />
Statement of Accuracy<br />
All lodgements must have a minimum of 85% Statement of Accuracy (“SOA”)<br />
against the NZ <strong>Post</strong> <strong><strong>Post</strong>al</strong> Address File (PAF). If the lodgement contains less than<br />
85% SOA, the entire lodgement will be uprated to the next most applicable product.<br />
More information about Statement of Accuracy standards can be found on our<br />
website at www.nzpost.co.nz/addressing.<br />
Return address<br />
All items must have a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> postcode.<br />
The return address can be located anywhere on the mail piece, as long as it is<br />
distinguishable from the delivery address.<br />
We recommend that you have the placement and layout of your return address<br />
assessed prior to printing by faxing it to our Customer Service Centre on 0800 424<br />
802 or emailing fp.pp@nzpost.co.nz<br />
Mail Printing<br />
The sequenced portion of the lodgement must be printed in the postie run<br />
sequence specified in the <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> sequence file version.<br />
Each sequenced mail item must have two codes printed in the address block, as<br />
follows:<br />
Round Number - comprising:<br />
- 3 characters (branch abbreviation)<br />
- 3 numbers (round abbreviation)<br />
- minimum 15 spaces<br />
- 1 number (NZ <strong>Post</strong> line area)<br />
(e.g. NMS005 6)<br />
<strong>Post</strong>code – comprising 4 digits<br />
(e.g. 6035)<br />
The codes can be printed in the same font as the address, however the Round<br />
Number must be ‘address line 1’, left justified and 12 point font.<br />
When using a windowed envelope it is critical that both codes are completely<br />
visible, so their position must take into account the complete range of movement of<br />
the insert inside the envelope.<br />
Below is an example<br />
NMS005 6<br />
Mr Example<br />
Flat 4c<br />
11 Example Street<br />
Ngaio 6035<br />
Wellington 6035<br />
In circumstances where mail items are damaged in the production process, these<br />
items will need to be reprinted and trayed / bundled separately, with a standard red<br />
PUG 8h (October 2013) Page 3 of 6
and white mixed postcode label and in such circumstances <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
reserves the right to uprate the entire lodgement.<br />
Lodgement<br />
times<br />
Lodgement time<br />
After 8am and before 5pm Monday to<br />
Friday (excluding weekends and public<br />
holidays)<br />
After 5pm, on weekends, or public holidays<br />
– lodgements may only be made by prior<br />
arrangement with your local <strong>New</strong> <strong>Zealand</strong><br />
<strong>Post</strong> Mail Service Centre Manager.<br />
Rate<br />
Daytime<br />
Evening and weekend<br />
Lodgement<br />
requirements<br />
Items must be lodged at:<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Items can be presented either in bundles or trays.<br />
For bundles the requirements are:<br />
Items must be bundled with the delivery address and Permit<strong>Post</strong> impression facing<br />
the same way. The last item in a bundle must be reverse faced.<br />
Within each sequenced bundle, mail items must be sequenced in accordance with<br />
the Mail Printing section of this specification.<br />
Within each un-sequenced bundle, mail items must be sequenced in ascending<br />
postcode order where the postcode is known. Unsequenced items without<br />
postcodes can be included but must be grouped after the postcode ordered items.<br />
No labels are required. Ensure that the Round Numbers are visible and not<br />
obscured by strapping.<br />
Bundles must be able to be carried with one hand without the contents becoming<br />
separated. Bundles must not weigh more than 12kg.<br />
If you are posting a large number of bundles, they can be lodged directly into roll<br />
cages or Unit Loading Devices (ULDs).<br />
Sequenced and un-sequenced items must be presented in separate bundles.<br />
For trays the requirements are:<br />
Items must be placed in letter trays with the delivery address and Permit<strong>Post</strong><br />
impression facing the same way, towards the front of the tray (where the label is<br />
located).<br />
Within each sequenced mail tray mail items must be sequenced in accordance with<br />
the Mail Printing section of this specification.<br />
Within each un-sequenced mail tray, the mail items must be sequenced in<br />
ascending postcode order where the postcode is known. Unsequenced items<br />
without postcodes can be included but must be grouped after the postcode ordered<br />
items.<br />
Labelling<br />
All trays, roll cages and ULDs must have a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> tray label attached.<br />
Sequenced and un-sequenced items must be presented in separate trays with<br />
separate labelling requirements.<br />
For sequenced items the label must include:<br />
the word “ROUND” either printed, stamped or hand-written<br />
PUG 8h (October 2013) Page 4 of 6
the Round Number range that applies to items within the tray (that is, the<br />
first and last Round Numbers). Round Numbers must be entered into the<br />
fields on standard tray labels usually used for <strong>Post</strong>code range<br />
the lodgement day crossed to identify when mail was lodged with <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the green label for lodgements originating from the North Island and the<br />
purple label for lodgements originating from the South Island<br />
For un-sequenced items the label must include:<br />
the word “POSTCODE” either printed, stamped or hand-written<br />
the postcode range that applies to items within the tray (that is, the first<br />
and last postcode numbers)<br />
the lodgement day crossed to identify when mail was lodged with <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong><br />
a reference code (for example, customer or mailing house reference)<br />
the red label<br />
Letter trays are available from your nearest <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centre.<br />
Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail<br />
must be split into two or more trays.<br />
If you use more than 40 trays per lodgement, a container service is available.<br />
Statement of<br />
<strong>Post</strong>ing<br />
A Statement of <strong>Post</strong>ing form must accompany your mail lodgement or your<br />
lodgement will not be able to be processed. The Statement of <strong>Post</strong>ing form must<br />
be electronically submitted via Lodgement Manager.<br />
Once the lodgement form has been submitted, no subsequent changes will be<br />
permitted.<br />
You must use the following codes when lodging:<br />
Size<br />
Up to 199g<br />
200-299g<br />
300-399g<br />
400-699g<br />
700-1kg<br />
Lodgement<br />
Time<br />
Daytime<br />
Evening<br />
Daytime<br />
Evening<br />
Daytime<br />
Evening<br />
Daytime<br />
Evening<br />
Daytime<br />
Evening<br />
Product Code<br />
PPS1S<br />
PPS1E<br />
PPS2S<br />
PPS2E<br />
PPS3S<br />
PPS3E<br />
PPS4S<br />
PPS4E<br />
PPS5S<br />
PPS5E<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and<br />
Restricted items include (but are not limited to) dangerous, perishable, fragile and<br />
high value items. Please refer to section 2 of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for full<br />
details.<br />
PUG 8h (October 2013) Page 5 of 6
Compensation<br />
terms and<br />
conditions<br />
Items posted for 80 cents or less<br />
(including GST)<br />
In accordance with the <strong><strong>Post</strong>al</strong><br />
Services Act, no compensation is<br />
payable on items with postage of 80<br />
cents or less<br />
Items posted for more than 80 cents<br />
(including GST)<br />
The maximum compensation payable<br />
is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in<br />
particular in relation to Prohibited and Restricted items. For further information<br />
about our Compensation terms and conditions, and Prohibited and Restricted<br />
items, please refer to section 2 of the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of<br />
the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 8h (October 2013) Page 6 of 6
Parcel services within <strong>New</strong> <strong>Zealand</strong> Terms and Conditions<br />
Summary of<br />
key features<br />
For sending parcels by post and courier within <strong>New</strong> <strong>Zealand</strong>.<br />
Saturday delivery and delivery to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags are<br />
available.<br />
Delivery<br />
targets<br />
Destination<br />
Standard<br />
parcel<br />
Tracked parcel<br />
Courier parcel<br />
Courier &<br />
Signature<br />
parcel<br />
Across town<br />
1-2 working<br />
days<br />
1-2 working<br />
days<br />
Next working<br />
day*<br />
Within island<br />
1-2 working<br />
days<br />
1-2 working<br />
days<br />
Next working<br />
day*<br />
Nationwide<br />
2-3 working<br />
days<br />
2-3 working<br />
days<br />
Next working<br />
day*<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may<br />
take longer.<br />
* Major towns and cities.<br />
Delivery<br />
For signature required items<br />
Delivery of the parcel is considered complete when we collect the signature<br />
of a person, or their authorised agent, at the delivery address.<br />
If no one is at the address when we try to deliver the parcel, or we cannot<br />
get access to the delivery address, we will leave a ‘Card to Collect’ or ‘Card<br />
to Call’ at the delivery address (or a place we think is appropriate if we<br />
cannot get access to the delivery address). The card will explain where the<br />
parcel can be collected from. If a ‘Card to Call’ is left the recipient can<br />
contact us to arrange for re-delivery of the parcel.<br />
If, for any reason, the addressee has not collected the parcel or arranged redelivery<br />
within seven working days of us leaving a ‘Card to Collect’ or a<br />
‘Card to Call’, you agree to pay us any costs we incur in the transportation<br />
and storage of the parcel. We may, at that time, choose to return the parcel<br />
to you at your cost (which may be equal to, or more than, the cost of sending<br />
the parcel).<br />
For non signature items<br />
Delivery of the parcel is considered complete when the parcel is delivered to<br />
the address you have given us.<br />
If there is no one at the address when we deliver the parcel it may be left in<br />
a place that is weatherproof and out of public view.<br />
Some rural customers may only have Counter collection available to them.<br />
Dimensions<br />
and weight<br />
restrictions<br />
When using our postage included packaging range<br />
The base service is a Standard postal service. Optional upgrades are available, at an<br />
extra cost, for:<br />
Tracking<br />
Courier (includes tracking)<br />
Courier & Signature (includes tracking).<br />
PUG 9 (July 2013) Page 1 of 4
Bag size and description<br />
Internal bag dimensions<br />
(height x length)<br />
Maximum weight<br />
Size 1 flat (fits DLE) 125mm x 230mm 3kg<br />
Size 2 flat (fits C5) 185mm x 270mm 3kg<br />
Size 2 bubble (fits C5) 185mm x 270mm 3kg<br />
Size 3 flat (fits C4) 250mm x 310mm 3kg<br />
Size 3 bubble (fits C4) 250mm x 310mm 3kg<br />
Size 4 flat (fits Foolscap) 270mm x 370mm 3kg<br />
Size 4 bubble (fits Foolscap) 270mm x 370mm 3kg<br />
Size 5 flat (fits Lineflow) 395mm x 455mm 3kg<br />
Dimensions and weight restrictions include the packaging. If your item does not<br />
meet all of the above criteria, refer to the information below.<br />
When using our packaging only range or your own packaging – small, sizebased<br />
items. The base service is a Standard postal service. Optional upgrades are<br />
available, at an extra cost, for:<br />
Tracking<br />
Courier (includes tracking)<br />
Courier & Signature (includes tracking).<br />
Size<br />
Maximum dimensions<br />
(height x length x thickness)<br />
Maximum weight<br />
DLE 130mm x 235mm x 70mm 3kg<br />
C5 165mm x 235mm x 70mm 3kg<br />
C4 260mm x 325mm x 70mm 3kg<br />
Foolscap 260mm x 385mm x 70mm 3kg<br />
Lineflow 395mm x 455mm x 70mm 3kg<br />
When using our packaging only range or your own packaging – large, weightbased<br />
items<br />
A Tracked or Courier service is available. An optional upgrade is available with the<br />
Courier service, at an extra cost, for Courier & Signature (includes tracking).<br />
You will be charged the greater of:<br />
the actual weight of your parcel as determined by our scales, or<br />
the volumetric weight of your parcel,<br />
rounded up to the nearest 5kg.<br />
Destination<br />
Maximum weight<br />
per ticket<br />
Maximum<br />
total weight<br />
Maximum<br />
volume<br />
Maximum<br />
length<br />
Across town 25kg 25kg 0.125m³ 1.5m<br />
Within island 5kg 25kg 0.125m³ 1.5m<br />
PUG 9 (July 2013) Page 2 of 4
Nationwide 5kg 25kg 0.125m³ 1.5m<br />
Dimensions and weight restrictions include the packaging.<br />
To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) x<br />
thickness (m) and multiply this by 200, e.g. (0.5 x 0.4 x 0.3) x 200 = 12kg.<br />
Payment<br />
options<br />
<strong>Post</strong>age included bags*<br />
Prepaid tickets<br />
<strong>Post</strong>Shop generated labels<br />
<strong><strong>Post</strong>al</strong> kiosk generated labels<br />
Pay to <strong>Post</strong> labels<br />
Stamps**<br />
Manifest<br />
Digital <strong>Post</strong>age Meter*<br />
* Payment options available for Standard parcel service only, as other services<br />
require a barcode for tracking purposes.<br />
** Payment option is not available for our postage included packaging range.<br />
We reserve the right to charge you the correct price for your parcel if we find that the<br />
correct payment has not been made. An administration fee maybe charged in<br />
addition to the deficient postage.<br />
Lodgement<br />
requirements<br />
Attach the correct postage and (if applicable) upgrade service tickets to your<br />
parcel<br />
Attach a Saturday delivery ticket to your Courier parcel if you want it<br />
delivered on a Saturday (not available in all areas)<br />
Attach a Rural Delivery ticket to your parcel if you are sending it to a<br />
registered Rural Delivery address (applies if you have upgraded from the<br />
standard postal service only)<br />
Lodgement<br />
options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> parcel drop boxes<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes*<br />
With your courier if you have a mail pickup service (business customers), or<br />
in rural mailboxes*<br />
* Standard parcel service only, as barcode scanning will not occur.<br />
Items posted at a <strong>Post</strong>Centre will not receive an acceptance scan.<br />
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our equipment if inadequate packaging of your item caused<br />
the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited<br />
and Restricted<br />
items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and<br />
Restricted items include (but are not limited to) dangerous, perishable, fragile and<br />
high value items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
PUG 9 (July 2013) Page 3 of 4
Compensation<br />
terms and<br />
conditions<br />
Service<br />
Standard parcel<br />
Tracked parcel<br />
Courier parcel<br />
Courier & Signature<br />
parcel<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
The maximum compensation payable for loss or<br />
damage is NZ$1500*<br />
* These limits are subject to a number of important limitations and exclusions, in<br />
particular in relation to Prohibited and Restricted items. For further information about<br />
our Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 9 (July 2013) Page 4 of 4
Parcel<strong>Post</strong> Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
After the rollout Parcel<strong>Post</strong> prepaid bags and tickets will be available for purchase by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
approved Account Customers, until their next contract review.<br />
Summary of key features<br />
For sending parcels within <strong>New</strong> <strong>Zealand</strong>.<br />
Maximum weight 1.5kg.<br />
Saturday delivery and delivery to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags are<br />
available.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
1-2 working days<br />
2-3 working days<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may take<br />
longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions<br />
For Parcel<strong>Post</strong> postage included bags<br />
Size and<br />
description<br />
Internal bag dimensions<br />
(height x length)<br />
Maximum weight<br />
C5 Flat 185mm x 270mm 1.5kg<br />
C5 Bubble 185mm x 270mm 1.5kg<br />
C4 Flat 250mm x 310mm 1.5kg<br />
C4 Bubble 250mm x 310mm 1.5kg<br />
Foolscap Flat 270mm x 380mm 1.5kg<br />
Dimensions and weight restrictions include the bag/packaging.<br />
When using Parcel<strong>Post</strong> postage included bags, the contents must fit within the internal bag<br />
dimensions and maximum weight restrictions above in order to qualify for the postage rate<br />
associated with this service.<br />
For packaging other than Parcel<strong>Post</strong> postage included bags<br />
Size<br />
Maximum dimensions<br />
(height x length x thickness)<br />
Maximum weight<br />
DLE 130mm x 235mm x 70mm 1.5kg<br />
C5 165mm x 235mm x 70mm 1.5kg<br />
C4 260mm x 325mm x 70mm 1.5kg<br />
PUG 9a (October 2013) Page 1 of 2
Foolscap 260mm x 385mm x 70mm 1.5kg<br />
Dimensions and weight restrictions include the packaging.<br />
If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel is<br />
within the maximum weight restriction, the 70mm thickness restriction will not apply.<br />
Payment options<br />
Prepaid tickets<br />
Prepaid bags<br />
Pay to <strong>Post</strong> labels<br />
Manifest<br />
Digital <strong>Post</strong>age Meter (DPM)<br />
We reserve the right to charge you the correct price for your parcel if we find that the correct<br />
payment has not been made. An administration fee may be charged in addition to the<br />
deficient postage.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes and parcel drop boxes<br />
<strong>Post</strong>Shop letter slots<br />
Over the counter at <strong>Post</strong>Shop stores and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business Customers: items may also be lodged with your courier if you have a mail<br />
pick up service. For customers using a courier pick up and delivery service, pick up<br />
and delivery is not included in the price, but parcels can be placed inside a<br />
Courier<strong>Post</strong> pick up and delivery bag if a contract is in place with Courier<strong>Post</strong>.<br />
Lodgement requirements<br />
Attach the correct postage to your parcel, or purchase a prepaid postage included bag.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our equipment if inadequate packaging of your item caused the damage, or<br />
if the contents were prohibited under our terms and conditions.<br />
Prohibited and Restricted<br />
items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms and<br />
conditions<br />
Service<br />
Parcel<strong>Post</strong><br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 9a (October 2013) Page 2 of 2
Parcel<strong>Post</strong> Fast Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
After the rollout Parcel<strong>Post</strong> Fast upgrade tickets will still be available for purchase by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
approved Account Customers. Parcel<strong>Post</strong> Fast prepaid bags will be available for purchase by <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong> approved Account Customers, until their next contract review date.<br />
Summary of key features<br />
For sending parcels within <strong>New</strong> <strong>Zealand</strong>, with a next working day delivery target.<br />
Maximum weight 1.5kg.<br />
Saturday delivery and delivery to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags are<br />
available.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
Next working day*<br />
Next working day*<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may take<br />
longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions<br />
For Parcel<strong>Post</strong> postage included bags<br />
Size and<br />
description<br />
Internal bag dimensions<br />
(height x length)<br />
Maximum weight<br />
C5 Flat 185mm x 270mm 1.5kg<br />
C5 Bubble 185mm x 270mm 1.5kg<br />
C4 Flat 250mm x 310mm 1.5kg<br />
C4 Bubble 250mm x 310mm 1.5kg<br />
Dimensions and weight restrictions include the bag/packaging.<br />
When using Parcel<strong>Post</strong> postage included bags, the contents must fit within the internal bag<br />
dimensions and maximum weight restrictions above in order to qualify for the postage rate<br />
associated with this service.<br />
On 17 August 2009, the thickness restriction on Parcel<strong>Post</strong> postage included bags was<br />
removed.<br />
For packaging other than Parcel<strong>Post</strong> postage included bags<br />
Size<br />
Maximum dimensions<br />
(height x length x thickness)<br />
Maximum weight<br />
DLE 130mm x 235mm x 70mm 1.5kg<br />
C5 165mm x 235mm x 70mm 1.5kg<br />
C4 260mm x 325mm x 70mm 1.5kg<br />
PUG 9b (October 2013) Page 1 of 2
Foolscap 260mm x 385mm x 70mm 1.5kg<br />
Dimensions and weight restrictions include the packaging.<br />
If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel is<br />
within the maximum weight restriction, the 70mm thickness restriction will not apply.<br />
Payment options<br />
Prepaid tickets<br />
Prepaid bags<br />
Pay to <strong>Post</strong> labels<br />
Manifest<br />
Digital <strong>Post</strong>age Meter (DPM)<br />
We reserve the right to charge you the correct price for your parcel if we find that the correct<br />
payment has not been made. An administration fee may be charged in addition to the<br />
deficient postage.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes and parcel drop boxes*<br />
<strong>Post</strong>Shop letter slots*<br />
Over the counter at <strong>Post</strong>Shop stores and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business Customers: items may also be lodged with your courier if you have a mail<br />
pick up service. For customers using a courier pick up and delivery service, pick up<br />
and delivery is not included in the price, but parcels can be placed inside a<br />
Courier<strong>Post</strong> pick up and delivery bag if a contract is in place with Courier<strong>Post</strong>.<br />
* When posting the item in a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting box or <strong>Post</strong>Shop letter slot, it<br />
must be posted in the Fast<strong>Post</strong> slot, or you may not receive the priority service.<br />
Lodgement requirements<br />
Attach the correct postage to your parcel, or purchase a prepaid postage included bag.<br />
Items must have a Fast<strong>Post</strong> service indictor attached.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our equipment if inadequate packaging of your item caused the damage, or<br />
if the contents were prohibited under our terms and conditions.<br />
Prohibited and Restricted<br />
items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms and<br />
conditions<br />
Service<br />
Parcel<strong>Post</strong> Fast<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 9b (October 2013) Page 2 of 2
Parcel<strong>Post</strong> Tracked Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
After the rollout Parcel<strong>Post</strong> Tracked 5kg tickets will still be available for purchase by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
approved Account Customers. Parcel<strong>Post</strong> Tracked 3 kg tickets and prepaid bags will be available for<br />
purchase by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> approved Account Customers, until their next contract review.<br />
Summary of key features<br />
For sending parcels within <strong>New</strong> <strong>Zealand</strong>.<br />
The tracking service monitors the delivery status of your item. The status is available at<br />
www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
Pricing based on size of item.<br />
Maximum weight 5kg.<br />
Items may be delivered to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags as well as street<br />
addresses.<br />
Delivery to registered Rural Delivery addresses is available for an additional cost.<br />
Saturday delivery is not available.<br />
Parcel<strong>Post</strong> standard service does not include customer pickup.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
1-2 working days<br />
2-3 working days<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may take<br />
longer.<br />
* Major towns and cities.<br />
PUG 9c (October 2013) Page 1 of 3
Dimensions and weight<br />
restrictions<br />
For Parcel<strong>Post</strong> Tracked postage included bags<br />
Size and description<br />
Internal bag dimensions<br />
(height x length)<br />
Maximum weight<br />
DLE Flat 125mm x 230mm 3kg<br />
C5 Flat 185mm x 270mm 3kg<br />
C5 Bubble 185mm x 270mm 3kg<br />
C4 Flat 250mm x 310mm 3kg<br />
Foolscap Flat 270mm x 380mm 3kg<br />
Foolscap Bubble 270mm x 370mm 3kg<br />
Lineflow Flat 395mm x 455mm 3kg<br />
Dimensions and weight restrictions include the bag/packaging.<br />
When using Parcel<strong>Post</strong> Tracked postage included bags, the parcel must fit within the<br />
maximum bag size and maximum weight restrictions above in order to qualify for the postage<br />
rate associated with this service.<br />
On 17 August 2009, the thickness restriction on Parcel<strong>Post</strong> postage included bags was<br />
removed.<br />
For packaging other than Parcel<strong>Post</strong> Tracked postage included bags<br />
Size<br />
Maximum dimensions<br />
(height x length x thickness)<br />
Maximum weight<br />
C5 165mm x 235mm x 70mm 3kg<br />
C4 260mm x 325mm x 70mm 3kg<br />
Tubes 70mm (diameter) x 650mm (length) 3kg<br />
Foolscap 260mm x 385mm x 70mm 3kg<br />
Lineflow 395mm x 455mm x 70mm 3kg<br />
C5 165mm x 235mm x 170mm 5kg<br />
C4 260mm x 325mm x 170mm 5kg<br />
Foolscap 260mm x 385mm x 170mm 5kg<br />
Lineflow 395mm x 455mm x 170mm 5kg<br />
Dimensions and weight restrictions include the packaging.<br />
If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel is<br />
within the maximum weight restriction, the 70mm thickness restriction will not apply.<br />
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is available<br />
at www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
PUG 9c (October 2013) Page 2 of 3
Lodgement requirements<br />
Attach a Rural Delivery ticket to your parcel if you are sending it to a registered Rural<br />
Delivery address.<br />
Payment options<br />
Prepaid tickets<br />
Prepaid bags<br />
Pay to <strong>Post</strong> labels<br />
Stamps, Manifest and Digital <strong><strong>Post</strong>al</strong> Meters (DPMs) cannot be used, as a barcode is required<br />
for tracking purposes.<br />
We reserve the right to charge you the correct price if we find the correct payment has not<br />
been made. An administration fee may be charged in addition to the deficient postage.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shop stores and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> parcel drop boxes<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Items should not be lodged:<br />
in street posting boxes, or<br />
with your courier if you have a mail pickup service (business customers), or<br />
in rural mailboxes for pickup,<br />
as barcode scanning (and therefore tracking) will not be performed.<br />
Items posted at a <strong>Post</strong>Centre will not receive an acceptance scan.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our equipment if inadequate packaging of your item caused the damage, or<br />
if the contents were prohibited under our terms and conditions.<br />
Prohibited and Restricted<br />
items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms and<br />
conditions<br />
Service<br />
Parcel<strong>Post</strong> Tracked<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
<strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 9c (October 2013) Page 3 of 3
Parcel<strong>Post</strong> Tracked Zonal Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
After the rollout Parcel<strong>Post</strong> Tracked Zonal tickets will be available for purchase by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
approved Account Customers, until their next contract review.<br />
Summary of key features For sending parcels within <strong>New</strong> <strong>Zealand</strong>.<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
Pricing based on weight of item (greater of actual or volumetric weight).<br />
Maximum weight 25kg.<br />
Items may be delivered to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags as well as<br />
street addresses.<br />
Delivery to registered Rural Delivery addresses is available for an additional cost.<br />
Saturday delivery is not available.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
1-2 working days<br />
2-3 working days<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may take<br />
longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions<br />
You will be charged the greater of:<br />
the actual weight of your parcel as determined by our scales, or<br />
the volumetric weight of your parcel.<br />
Zonal ticket<br />
Maximum weight<br />
per ticket<br />
Maximum<br />
total weight<br />
Maximum<br />
volume<br />
Maximum<br />
length<br />
Across Town 25kg 25kg 0.125m³ 1.5m<br />
Within Island<br />
Between<br />
islands<br />
Base for the first<br />
5kg<br />
Excess per<br />
additional 5kg<br />
Base for the first<br />
5kg<br />
Excess per<br />
additional 5kg<br />
25kg 0.125m³ 1.5m<br />
25kg 0.125m³ 1.5m<br />
Dimensions and weight restrictions include the packaging.<br />
PUG 9d (October 2013) Page 1 of 2
To calculate volumetric weight (kg), measure the parcel's height (m) x length (m) x<br />
thickness (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.<br />
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
Lodgement requirements<br />
Attach a Rural Delivery ticket to your parcel if you are sending it to a registered<br />
Rural Delivery address.<br />
Payment options<br />
Prepaid tickets<br />
Pay To <strong>Post</strong> labels<br />
Stamps, Manifest and Digital <strong><strong>Post</strong>al</strong> Meters (DPMs) cannot be used, as a barcode is<br />
required for tracking purposes.<br />
Prepaid bags are not available for this service.<br />
We reserve the right to charge you the correct price if we find the correct payment has<br />
not been made. An administration fee may be charged in addition to the deficient<br />
postage.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Items should not be lodged:<br />
in street posting boxes, or<br />
with your courier if you have a mail pickup service (business customers), or<br />
in rural mailboxes for pickup<br />
as barcode scanning (and therefore tracking) will not be performed.<br />
Items posted at a <strong>Post</strong>Centre will not receive an acceptance scan.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our equipment if inadequate packaging of your item caused the<br />
damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value items.<br />
Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms and<br />
conditions<br />
Service<br />
Parcel<strong>Post</strong> Tracked<br />
Zonal<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to section<br />
2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 9d (October 2013) Page 2 of 2
Parcel<strong>Post</strong> PO Box Priority Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcels services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
After the rollout Parcel<strong>Post</strong> PO Box Priority postage included bags will be available for purchase by <strong>New</strong><br />
<strong>Zealand</strong> <strong>Post</strong> approved Account Customers, until their next contract review.<br />
Summary of key features<br />
For sending parcels within <strong>New</strong> <strong>Zealand</strong> to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags.<br />
Maximum weight 5kg.<br />
This service is only available using Parcel<strong>Post</strong> PO Box Priority postage included bags<br />
Delivery is available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags only.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
Next working day*<br />
Next working day*<br />
Delivery targets are a guide only and we do not guarantee that your item will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may take<br />
longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Internal dimensions of<br />
the bag<br />
(height x length)<br />
Maximum weight<br />
C5 185mm x 270mm 5kg<br />
Foolscap 270mm x 380mm 5kg<br />
Lineflow 395mm x 455mm 5kg<br />
Dimensions and weight restrictions include the bag.<br />
Parcel<strong>Post</strong> PO Box Priority is only available using the Parcel<strong>Post</strong> PO Box Priority postage<br />
included bags.<br />
The parcel must fit within the maximum size and maximum weight restrictions for the bag<br />
listed above. However, provided the parcel fits within these restrictions, there is no maximum<br />
thickness.<br />
Payment options<br />
Parcel<strong>Post</strong> PO Box Priority postage included bags only.<br />
We reserve the right to charge you the correct price if we find the correct payment has not<br />
been made. An administration fee may be charged in addition to the deficient postage.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes*<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> parcel drop boxes<br />
PUG 9e (October 2013) Page 1 of 2
<strong>Post</strong>Shop letter slots*<br />
Over the counter at <strong>Post</strong>Shop stores and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
* When posting the item in a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting box or <strong>Post</strong>Shop letter slot, it<br />
must be placed in the Fast<strong>Post</strong> slot, or you may not receive the priority service.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our equipment if inadequate packaging of your item caused the damage, or<br />
if the contents were prohibited under our terms and conditions.<br />
Prohibited and Restricted<br />
items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms and<br />
conditions<br />
Service<br />
Parcel<strong>Post</strong> PO Box<br />
Priority<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our Compensation<br />
terms and conditions and Prohibited and Restricted items, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
<strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 9e (October 2013) Page 2 of 2
Parcel<strong>Post</strong> Terms and Conditions<br />
This service was discontinued on 28 March 2008 and replaced with the new<br />
Parcel<strong>Post</strong> services.<br />
When using the Parcel<strong>Post</strong> service you must:<br />
Attach to your parcel the correct pre-paid tickets or stamps for its actual or volumetric weight<br />
(whichever is the greater) and the distance it is travelling.<br />
Requirements<br />
Parcel Ticket<br />
Maximum Weight Per<br />
Ticket<br />
Maximum<br />
Total<br />
Weight<br />
Maximum<br />
Volume<br />
Maximum<br />
Length<br />
Maximum<br />
Length +<br />
Girth<br />
Across Town<br />
(within city boundaries)<br />
25kg 25kg 0.125m 3 1.05m 2.5m<br />
Short Haul<br />
(up to 150 km, within an<br />
Island)<br />
Parcel (for the first 15kg) 25kg 0.125m 3 1.05m 2.5m<br />
Excess (10kg)<br />
Within Island<br />
(over 150 km, within an<br />
Island)<br />
Parcel (for the first 10kg) 25kg 0.125m 3 1.05m 2.5m<br />
Excess (per additional 5kg)<br />
Between Islands 1<br />
(between North &<br />
South Islands)<br />
Parcel (for the first 5kg) 25kg 0.125m 3 1.05m 2.5m<br />
Excess (per additional 5kg)<br />
Nationwide 1kg Up to 1kg 1kg 0.125m 3 1.05m 2.5m<br />
Nationwide 2kg Up to 2kg 2kg 0.125m 3 1.05m 2.5m<br />
1 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island.<br />
<strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> 10 (Nov 2007) Page 1 of 2
Other Conditions<br />
Delivery is only available to addresses within <strong>New</strong> <strong>Zealand</strong>, Great Barrier Island, the Chatham Islands,<br />
and Pitt Island.<br />
Delivery is available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags.<br />
We reserve the right to charge you the correct price for your parcel if we find that the correct payment<br />
has not been made.<br />
Pricing by Weight or Volume<br />
You will be charged the greater of:<br />
the actual weight of your parcel as determined by our scales; or<br />
the volumetric weight of your parcel.<br />
To calculate volumetric weight multiply your parcel's volume (height (m) x width (m) x length (m)) by 200.<br />
For example: (0.5m x 0.4m x 0.5m) = 0.1m 3 x 200 = 20 kg<br />
Packaging<br />
Packaging of your parcel is your responsibility. You may be liable to pay for damage to other senders’<br />
items or our equipment if inadequate packaging of your parcel caused the damage or if the contents were<br />
prohibited under our terms.<br />
Delivery Targets<br />
Distance<br />
Delivery Target<br />
Across town<br />
Within Islands<br />
Next working day<br />
1-2 working days<br />
Between Islands 2<br />
2-3 working days<br />
Delivery targets are a guide only and we do not guarantee that your parcel will reach its destination within<br />
the delivery target. Delivery to and from remote areas may take longer.<br />
Compensation, High Risk and Prohibited Items<br />
For information on compensation, high risk and prohibited items please refer to the relevant sections of<br />
the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
The standard terms and conditions of the products and services offered by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Limited, including information on the extent of our liability, are set out in the Public<br />
Contract and the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>. These are available on our website, www.nzpost.co.nz, or for reference at <strong>Post</strong>Shops and <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets. Other conditions<br />
for credit customers are contained in the business terms and conditions provided to these customers when credit was arranged.<br />
2 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island.<br />
<strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> 10 (Nov 2007) Page 2 of 2
Packet<strong>Post</strong> Terms and Conditions<br />
This service was discontinued on 28 March 2008 and replaced with the new<br />
Parcel<strong>Post</strong> services.<br />
When using the Packet<strong>Post</strong> service you must:<br />
Attach to your packet the correct pre-paid tickets or stamps.<br />
Other Conditions<br />
If you want to send your item by the Fast<strong>Post</strong> service, you must attach a Fast<strong>Post</strong> sticker to the front, top, left hand corner<br />
of your item. Fast<strong>Post</strong> items must be posted in the Fast<strong>Post</strong> slot of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> posting boxes or <strong>Post</strong>Shop<br />
letterslots, or they may not receive the Fast<strong>Post</strong> service.<br />
Delivery is only available to addresses within <strong>New</strong> <strong>Zealand</strong>.<br />
Delivery is available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Boxes and Private Bags.<br />
We reserve the right to charge you the correct price for your parcel if we find that the correct payment has not been made.<br />
Requirements<br />
Maximum Dimensions<br />
Maximum Weight<br />
Envelope 450mm x 340mm x 50mm 1.5kg<br />
Box 303mm x 210mm x 115mm 1.5kg<br />
Tube 420mm x 65mm 1.5kg<br />
Delivery Targets<br />
Distance Standard <strong>Post</strong> Fast<strong>Post</strong><br />
Across Town Next working day Next working day<br />
Within Island 1-2 working days Next working day<br />
Between Islands 2-3 working days Next working day<br />
Delivery targets are a guide only and we do not guarantee that your packet will reach its destination within the delivery target.<br />
Delivery to remote areas may take longer.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other senders’ items or our equipment if<br />
inadequate packaging of your item caused the damage or if the contents were prohibited under our terms.<br />
Compensation, High Risk and Prohibited Items<br />
For information on compensation, high risk and prohibited items please refer to the relevant sections of the <strong><strong>Post</strong>al</strong> <strong>Users'</strong><br />
<strong>Guide</strong>.<br />
The standard terms and conditions of the products and services offered by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Limited, including information on the extent of our liability, are set out in the Public<br />
Contract and the <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>. These are available on our website, www.nzpost.co.nz, or for reference at <strong>Post</strong>Shops and <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets. Other conditions<br />
for credit customers are contained in the business terms and conditions provided to these customers when credit was arranged.<br />
<strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> 10a (Nov 2007) Page 1 of 1
Ready to Go Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
Summary of key<br />
features<br />
For sending small items, letters and documents by courier within <strong>New</strong> <strong>Zealand</strong>.<br />
Signature on delivery, Saturday delivery and delivery to registered Rural Delivery<br />
addresses are available for additional costs (Saturday delivery is not available to rural<br />
addresses).<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Delivery<br />
For signature required items<br />
Delivery of the parcel is considered complete when we collect the signature of<br />
a person, or their authorised agent, at the delivery address.<br />
If no one is at the address when we try to deliver the parcel, or we cannot get<br />
access to the delivery address, we will leave a ‘Card to Call’ at the delivery<br />
address (or a place we think is appropriate if we cannot get access to the<br />
delivery address). The card will explain where the parcel can be collected<br />
from. Alternatively, the recipient can contact us to arrange for re-delivery of<br />
the parcel.<br />
If, for any reason, the addressee has not collected the parcel or arranged redelivery<br />
within seven working days of us leaving a Card to Call, you agree to<br />
pay us any costs we incur in the transportation and storage of the parcel. We<br />
may, at that time, choose to return the parcel to you at your cost (which may<br />
be equal to, or more than, the cost of sending the parcel).<br />
For non signature required items<br />
Delivery of the parcel is considered complete when the parcel is delivered to<br />
the address you have given us.<br />
If there is no one at the address when we deliver the parcel it may be left in a<br />
place that is weatherproof and out of public view.<br />
Some rural customers may only have Counter collection available to them.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
Next working day*<br />
Next working day*<br />
Saturday delivery is by 12noon.<br />
Delivery targets are a guide only and we do not guarantee that your parcel will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may<br />
take longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions<br />
For Ready to Go postage included bags<br />
Size and<br />
description<br />
Internal bag<br />
dimensions<br />
Maximum weight<br />
PUG 11 (October 2013) Page 1 of 3
(height x length)<br />
DLE Flat 125mm x 230mm 3kg<br />
C5 Flat 185mm x 270mm 3kg<br />
C5 Bubble* 185mm x 270mm 3kg<br />
C4 Flat 250mm x 310mm 3kg<br />
Foolscap Flat 270mm x 380mm 3kg<br />
Lineflow Flat 395mm x 455mm 3kg<br />
* Signature required option not available.<br />
Dimensions and weight restrictions include the bag<br />
When using Ready to Go postage included bags, the contents must fit within the<br />
internal bag dimensions and maximum weight restrictions above in order to qualify for<br />
the postage rate associated with this service.<br />
For packaging other than Ready to Go postage included bags<br />
You will be charged the greater of:<br />
the actual weight of your parcel as determined by our scales; or<br />
the volumetric weight of your parcel.<br />
Zonal ticket<br />
Maximum<br />
weight per<br />
ticket<br />
Maximum<br />
total weight<br />
Maximum<br />
volume<br />
Maximum<br />
lenght<br />
Local area 25kg 25kg 0.125m 3 1.5m<br />
Within Island<br />
Between islands<br />
Base for the<br />
first 5kg<br />
Excess per<br />
additional<br />
5kg<br />
Base for the<br />
first 5kg<br />
Excess per<br />
additional<br />
5kg<br />
25kg 0.125m 3 1.5m<br />
25kg 0.125m 3 1.5m<br />
Dimensions and weight restrictions include the packaging.<br />
To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) x<br />
depth (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.<br />
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Lodgement<br />
requirements<br />
Attach an extra service sticker to your parcel if you want it delivered on a<br />
Saturday (not available in all areas).<br />
Attach a Rural ticket to your parcel if you are sending it to a registered Rural<br />
Delivery address.<br />
For signature required delivery, use the appropriate signature required<br />
PUG 11 (October 2013) Page 2 of 3
postage included bags or tickets.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> parcel drop boxes<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service.<br />
Items should not be lodged in street posting boxes or <strong>Post</strong>Shop letter slots as they will<br />
not receive an acceptance scan.<br />
Payment options<br />
Prepaid tickets<br />
Prepaid bags<br />
<strong>Post</strong>Shop generated labels<br />
We reserve the right to charge you the correct price for your parcel if we find that the<br />
correct payment has not been made. An administration fee may be charged in addition<br />
to the deficient postage.<br />
Packaging<br />
Packaging of your parcel is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our equipment if inadequate packaging of your parcel caused<br />
the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Service<br />
Ready to Go<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$1,500*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 11 (October 2013) Page 3 of 3
Registered<strong>Post</strong> Terms and Conditions<br />
Summary of key<br />
features<br />
For sending letters and documents by courier within <strong>New</strong> <strong>Zealand</strong>, with a signature on<br />
delivery. Saturday delivery and delivery to registered Rural Delivery addresses are<br />
available for an additional cost (Saturday delivery is not available to rural addresses).<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Available using prepaid plastic envelopes only.<br />
Delivery to PO Boxes and Private Bags is not available.<br />
Delivery<br />
This is a signature required service<br />
Delivery of the parcel is considered complete when we collect the signature of<br />
a person, or their authorised agent, at the delivery address.<br />
If no one is at the address when we try to deliver the parcel, or we cannot get<br />
access to the delivery address, we will leave a ‘Card to Call’ at the delivery<br />
address (or a place we think is appropriate if we cannot get access to the<br />
delivery address). The card will explain where the parcel can be collected<br />
from. Alternatively, the recipient can contact us to arrange for re-delivery of<br />
the parcel.<br />
If, for any reason, the addressee has not collected the parcel or arranged redelivery<br />
within seven working days of us leaving a Card to Call, you agree to<br />
pay us any costs we incur in the transportation and storage of the parcel. We<br />
may, at that time, choose to return the parcel to you at your cost (which may<br />
be equal to, or more than, the cost of sending the parcel).<br />
Some rural customers may only have Counter collection available to them.<br />
Delivery to PO Boxes and Private Bags is not available.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
Next working day*<br />
Next working day*<br />
Next working day*<br />
Saturday delivery is by 12noon.<br />
Delivery targets are a guide only and we do not guarantee that your parcel will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may<br />
take longer.<br />
* Major towns and cities.<br />
Dimensions and weight<br />
restrictions Size Dimensions<br />
(height x length)<br />
Maximum weight<br />
A5 190mm x 260mm 1.5kg<br />
PUG 11a (October 2013) Page 1 of 2
Foolscap 280mm x 380mm 1.5kg<br />
Dimensions and weight restrictions include the bag/packaging.<br />
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Lodgement<br />
requirements<br />
Attach an extra service sticker to your parcel if you want it delivered on a<br />
Saturday (not available in all areas).<br />
Attach a Rural ticket to your parcel if you are sending it to a registered Rural<br />
Delivery address.<br />
Payment options<br />
Registered<strong>Post</strong> postage included bags only.<br />
We reserve the right to charge you the correct price for your parcel if we find that the<br />
correct payment has not been made. An administration fee may be charged in addition<br />
to the deficient postage.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service.<br />
Items should not be lodged in street posting boxes or <strong>Post</strong>Shop letter slots as they will<br />
not receive an acceptance scan.<br />
Packaging<br />
Packaging of your parcel is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our equipment if inadequate packaging of your parcel caused<br />
the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Service<br />
Registered<strong>Post</strong><br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$250*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 11a (October 2013) Page 2 of 2
Trackme Terms and Conditions<br />
This service is being phased out and replaced with new services in a phased regional rollout between July<br />
and October 2013. Refer to the Parcel services within <strong>New</strong> <strong>Zealand</strong> section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong> for<br />
more information on the new services.<br />
Summary of key<br />
features<br />
For sending 5kg and 10kg boxes by courier within <strong>New</strong> <strong>Zealand</strong>. Signature on delivery<br />
is not available. Saturday delivery is available for an additional cost (Saturday delivery<br />
is not available to rural addresses).<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Delivery<br />
This is a non signature required service<br />
Delivery of the parcels happens when the parcel is delivered to the address<br />
you have given us.<br />
If there is no one at the address when we deliver the parcel it may be left in a<br />
place which is weatherproof and out of public view.<br />
Some rural customers may only have Counter collection available to them.<br />
Delivery targets<br />
Across Town<br />
Within Island<br />
Between islands<br />
2-3 working days<br />
2-3 working days<br />
2-3 working days<br />
Saturday delivery is by 12noon.<br />
Delivery targets are a guide only and we do not guarantee that your parcel will reach its<br />
destination within the delivery target. Delivery to and from rural or remote areas may<br />
take longer.<br />
Dimensions and weight<br />
restrictions<br />
Trackme tickets are produced as an A4-sized label and are available in 5kg and 10kg<br />
options.<br />
The 5kg ticket can be applied to a box that is the equivalent size of a standard<br />
photocopy paper box.<br />
The 10kg ticket can be applied to a box that is the equivalent size of a<br />
standard wine carton.<br />
Size and<br />
description<br />
Maximum volume<br />
Maximum weight<br />
5kg box 0.025m 3 5kg<br />
10kg box 0.05m 3 10kg<br />
Dimensions and weight restrictions include the packaging<br />
To calculate volume (m 3 ), measure the parcel’s height (m) x length (m) x depth (m), e.g.<br />
(0.5m x 0.4m x 0.3m) = 0.06m 3 .<br />
PUG 11b (October 2013) Page 1 of 2
Tracking<br />
The tracking service monitors the delivery status of your item. The delivery status is<br />
available at www.courierpost.co.nz or by calling 0800 268 743.<br />
Lodgement<br />
requirements<br />
Attach an extra service sticker to your parcel if you want it delivered on a Saturday (not<br />
available in all areas).<br />
Payment options<br />
Prepaid tickets only<br />
We reserve the right to charge you the correct price for your parcel if we find that the<br />
correct payment has not been made. An administration fee may be charged in addition<br />
to the deficient postage.<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shop stores and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail<br />
outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> parcel drop boxes<br />
Over the counter at Courier<strong>Post</strong> branches<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service.<br />
Items should not be lodged in street posting boxes or <strong>Post</strong>Shop letter slots as they will<br />
not receive an acceptance scan.<br />
Packaging<br />
Packaging of your parcel is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our equipment if inadequate packaging of your parcel caused<br />
the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
Service<br />
Trackme<br />
Compensation limit (NZ$)<br />
The maximum compensation payable for loss or<br />
damage is NZ$1,500*<br />
* This limit is subject to a number of important limitations and exclusions, in particular in<br />
relation to Prohibited and Restricted items. For further information about our<br />
Compensation terms and conditions and Prohibited and Restricted items, refer to<br />
section 2 of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 11b (October 2013) Page 2 of 2
International Air and International Economy Terms and Conditions<br />
Summary of key<br />
features<br />
International Economy is for sending parcels internationally. International Air is for<br />
sending letters and parcels internationally.<br />
Product requirements<br />
Items sent by International Air and International Economy must have:<br />
the city and country of the delivery address written in English<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address<br />
an International Air or International Economy service indicator on the front, top<br />
left hand corner<br />
correctly completed Customs documentation (see below).<br />
Dimensions and weight<br />
restrictions<br />
Letters<br />
Must contain paper based written or printed documents only.<br />
Not available for International Economy.<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
1 <strong>Post</strong>cards must have a card weight of at least 140gsm, a minimum thickness of<br />
0.18mm and a minimum size of 90mm x 140mm. <strong>Post</strong>cards which contain inserts or<br />
raised relief, are not rectangular, or exceed the maximum size, will be charged at the<br />
standard rate for letters.<br />
2 Aerogrammes must not contain any enclosures. Aerogrammes produced in<br />
<strong>New</strong> <strong>Zealand</strong> must be approved by <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> and carry an authority number.<br />
Rolls and tubes under 2kg<br />
Maximum weight<br />
<strong>Post</strong>cards 1 and 130mm x 235mm 10g n/a<br />
Aerogrammes 2<br />
Maximum<br />
thickness<br />
Medium 130mm x 235mm 200g 10mm<br />
Large 165mm x 235mm 200g 10mm<br />
Extra large 230mm x 325mm 200g 10mm<br />
Oversize 260mm x 385mm 200g 10mm<br />
Maximum size<br />
(length + (diameter<br />
x 2))<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
Minimum<br />
chargeable<br />
weight<br />
1040mm 900mm 2kg 200g<br />
Parcels under 2kg<br />
Maximum size<br />
(length + height +<br />
thickness)<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
Minimum<br />
chargeable<br />
weight<br />
900mm 600mm 2kg 200g<br />
PUG 12 (July 2013) Page 1 of 4
Parcels over 2kg<br />
Maximum size<br />
(length + girth)<br />
Maximum length<br />
(any side)<br />
Maximum<br />
weight 3<br />
Minimum<br />
chargeable<br />
weight<br />
2m 1.05m 20kg 200g<br />
3 The maximum weight that can be sent differs for some countries.<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery targets<br />
World zone<br />
International Air<br />
(working days)<br />
International<br />
Economy<br />
(working days)<br />
Australia (Zone A) 3-6 10-15*<br />
South Pacific (Zone B) 6-10 12-22*<br />
Asia (Zone C) 6-10 13-25*<br />
North America, UK and<br />
Europe (Zone D)<br />
Rest of the World (Zone<br />
E)<br />
6-10 13-25*<br />
6-10 13-25*<br />
You can expect that items will usually arrive at their destination within the timeframe<br />
specified for each service. Because we do not directly control all parts of the delivery<br />
chain, we cannot guarantee your item will always reach its destination within the target<br />
delivery times. Delivery to areas outside major cities or where the item is dutiable or<br />
held by Customs may take longer. For more information on the world zones, refer to<br />
the World zones section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
* There is no International Economy letter service.<br />
Minimum volume<br />
No minimum volume.<br />
Customs<br />
documentation<br />
Letters generally do not require customs documentation. However, if the letter contains<br />
paper based written or printed documents that have a declarable value (e.g. a<br />
calendar) they must be sent using the appropriate customs declaration.<br />
You must include a red Consignment Note (OS007) or a white Consignment Note<br />
(CN300) with your parcel if:<br />
your parcel weighs over 2kg, or<br />
your parcel, roll or tube weighs under 2kg but exceeds the maximum<br />
dimensions for parcels under 2kg as set out in these terms and conditions, or<br />
your parcel is valued at over NZ$250, or<br />
you have purchased additional compensation cover for your parcel.<br />
The red Consignment Note (OS007) or white Consignment Note (CN300) cannot be<br />
used on parcels that do not meet the above criteria.<br />
If your parcel is being sent as part of a commercial transaction, you must also include a<br />
copy of the commercial invoice or an Export Invoice (NCPI025).<br />
For all other parcels, you must include a green Customs Declaration (OS008a).<br />
You are responsible for ensuring that the information you declare is accurate. In<br />
addition to its use for Customs clearance, this information may also be used to<br />
determine the safe carriage of your parcel, and you will be liable for any damages<br />
incurred from a misstatement or omission of information.<br />
PUG 12 (July 2013) Page 2 of 4
Customs requirements<br />
Customs regulations and other border requirements vary from country to country and<br />
are outside our control. You are responsible for complying with Customs requirements,<br />
completing all Customs documentation and checking whether Customs duties or other<br />
charges are payable on your item. Where possible, we will do our best to provide you<br />
with information on these regulations and requirements, but we cannot guarantee the<br />
accuracy of this information.<br />
The person receiving the items must pay all Customs duties, sales taxes and other<br />
regulatory charges. If the receiver does not pay these charges, or the item is<br />
undeliverable, you may be responsible for paying these charges.<br />
For parcels valued over NZ$1,000 <strong>New</strong> <strong>Zealand</strong> Customs requires an Export Entry to<br />
be completed, which <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> can complete on your behalf for an additional<br />
fee. For more information contact our Customs Clearance Broker on 0800 SEND IT<br />
(0800 736 348).<br />
Additional documents<br />
Additional documents (for example, certificate of origin, health certificate, Doctor’s<br />
prescription) may be required so that an item can be exported from <strong>New</strong> <strong>Zealand</strong> or<br />
enter another country. You are responsible for finding out what is required and<br />
including it with your item.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes<br />
<strong>Post</strong>Shop letter slots<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Pick up is available for <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers that:<br />
have arranged for the International Air Satchel service, or<br />
are sending items over 2kg in weight, or<br />
are sending items that exceed the maximum dimensions for items<br />
under 2kg, or<br />
have purchased additional insurance.<br />
Country specific<br />
restrictions and<br />
requirements<br />
Individual countries or their postal administrations may place additional restrictions on<br />
the carriage or importation of items. You are responsible for checking whether<br />
restrictions apply to your item. Where possible, we have included information on<br />
restrictions for individual countries on our website, www.nzpost.co.nz, but we cannot<br />
guarantee the accuracy of this information.<br />
Additional services<br />
(applicable to<br />
International Air only)<br />
International postage included envelopes and packaging<br />
A range of international postage included envelopes and packaging is also available.<br />
You must comply with any instructions and maximum weight information that is set out<br />
on the envelope or package. <strong>Post</strong>age included envelopes and packaging can only be<br />
used once.<br />
Required postage<br />
Letter required postage includes GST. Parcel required postage is GST zero-rated. If<br />
you want to use stamps as the payment method for your parcel, GST will be added to<br />
the required postage. The minimum chargeable weight for an International Air or<br />
International Economy parcel is 200g. Rolls and tubes are charged as parcels.<br />
<strong>Post</strong>age determined by actual weight<br />
International Air and International Economy parcels are charged by actual weight to the<br />
next 10g.<br />
Return of undeliverable<br />
items<br />
Undeliverable letters and parcels with a green Customs Declaration will be returned to<br />
you at no additional cost.<br />
Undeliverable parcels with a red or white Consignment Note will be returned to you or<br />
destroyed according to the instructions you have given on the Consignment Note. If<br />
you want the parcel returned to you, you agree to pay us the full cost of returning the<br />
parcel (this may be equal to, or more than, the original cost of sending the parcel).<br />
PUG 12 (July 2013) Page 3 of 4
Refer to the Consignment Note for further details.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to<br />
other senders’ items or our or others’ equipment if inadequate packaging of your item<br />
caused the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 12 (July 2013) Page 4 of 4
International Air Satchel Terms and Conditions<br />
Summary of key<br />
features<br />
For sending 50-500 International Air items (letters, and parcels up to 2kg)<br />
internationally.<br />
Product requirements<br />
To use International Air Satchel, you must be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Items sent by International Air Satchel must have:<br />
a clear address. Make sure you include the postcode (if you know it), and the<br />
destination country<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address<br />
a Permit<strong>Post</strong> impression and an International Air service indicator (letters only)<br />
correctly completed Customs documentation (see below).<br />
Dimensions and weight<br />
restrictions<br />
International Air Satchel letter dimensions<br />
Size<br />
Maximum envelope<br />
size<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 200g 10mm<br />
Larger than<br />
medium 260mm x 385mm 200g 10mm<br />
International Air Satchel parcel dimensions*<br />
Maximum size<br />
(length + height +<br />
thickness)<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
900mm 600mm 2kg<br />
* Items exceeding the above size and weight (but under 2m in maximum length + girth),<br />
will require a red Consignment Note (OS007) or a white Consignment Note (CN300).<br />
International Air Satchel rolls and tubes dimensions<br />
Maximum size<br />
(length + (diameter x 2))<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
1040mm 900mm 2kg<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery targets<br />
International Air provides delivery in approximately 3-10 working days around the world.<br />
You can expect that your items will usually arrive at their destination within the<br />
timeframe specified. Because we do not directly control all parts of the delivery chain,<br />
we cannot guarantee your item will always reach its destination within the target<br />
delivery times. Delivery to areas outside major cities or where the item is dutiable or<br />
PUG 12a (October 2013) Page 1 of 2
held by Customs may take longer.<br />
Minimum volume<br />
50 (but no more than 500) International Air letters and parcels (up to 2kg), or<br />
lodgements of International Air letters and parcels totalling over NZ$100 postage<br />
(excluding GST).<br />
Customs<br />
documentation<br />
Complete a blue International Air Satchel Consignment Note (IBP009) listing<br />
all of the items being lodgedand insert into the clear pouch on the outside of a<br />
blue International Air Satchel.<br />
Attach a green Customs Declaration (OS008a) to each parcel.<br />
Put all your mail into a blue International Air satchel.<br />
Ensure your return to sender card is sitting on top of your Consignment Note,<br />
with the International Mail Service Centre address facing out.<br />
Lodgement options<br />
Pick up; this service is only available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers that<br />
have a contract for the International Air Satchel service.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 12a (October 2013) Page 2 of 2
International Tracked Air Satchel Terms and Conditions<br />
Summary of key<br />
features<br />
For sending numerous (c. 50-500) International Air items (letters, and parcels up to<br />
2kg) to key destinations worldwide, where tracking is required.<br />
Individual items are tracked. The delivery status is available at<br />
www.nzpost.co.nz/tracking or by calling 0800 501 501.<br />
Product requirements<br />
To use International Tracked Air Satchel, you must be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account<br />
customer, and use RedClick to generate the documentation.<br />
Items sent by International Tracked Air Satchel must have:<br />
a clear address. Make sure you include the postcode and the destination<br />
country<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address<br />
a Permit<strong>Post</strong> impression and an International Air service indicator (letters only)<br />
correctly completed Customs documentation (see below).<br />
Dimensions and weight<br />
restrictions<br />
International Tracked Air Satchel letter dimensions<br />
Size<br />
Maximum envelope<br />
size<br />
(height x length)<br />
Maximum<br />
weight<br />
Maximum thickness<br />
Medium 130mm x 235mm 200g 10mm<br />
Larger than<br />
medium 260mm x 385mm 200g 10mm<br />
International Tracked Air Satchel parcel dimensions*<br />
Maximum size<br />
(length + height +<br />
thickness)<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
900mm 600mm 2kg<br />
* Items exceeding the above size and weight (but under 2m in maximum length + girth),<br />
may be sent by International Air, but will not be tracked. These items will require a red<br />
Consignment Note (OS007) or a white Consignment Note (CN300). If tracking is<br />
required for items over 2kg, then International Economy Courier must be used.<br />
International Tracked Air Satchel rolls and tubes dimensions<br />
Maximum size<br />
(length + (diameter x 2))<br />
Maximum length<br />
(any side)<br />
Maximum weight<br />
1040mm 900mm 2kg<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery targets<br />
International Tracked Air Satchel is only available to key destinations. The destination<br />
PUG 12b (October 2013) Page 1 of 2
list below was current at the time of printing, but is subject to change. An up-to-date<br />
destination list is available on our website at www.nzpost.co.nz/sendinginternationally/delivery-zones<br />
The service is provided to Australia, UK, and USA, with a delivery target of<br />
approximately 3-10 working days.<br />
You can expect that your items will usually arrive at their destination within the<br />
timeframe specified. Because we do not directly control all parts of the delivery chain,<br />
we cannot guarantee your item will always reach its destination within the target<br />
delivery times. Delivery to areas outside major cities or where the item is dutiable or<br />
held by Customs may take longer.<br />
Minimum volume<br />
This service is intended for use for numerous items sent together. As a guide, a satchel<br />
should contain more than 50 (but no more than 500) International Air letters and<br />
parcels (up to 2kg), or lodgements of International Air letters and parcels totalling over<br />
NZ$100 postage (excluding GST).<br />
Customs<br />
documentation<br />
Lodge all items using RedClick, and make sure that a Customs Manifest is<br />
produced.<br />
Complete a blue International Air Satchel Consignment Note (IBP009) listing all of<br />
the items being lodged and insert into the clear pouch on the outside of a blue<br />
International Air satchel.<br />
Attach a green Customs Declaration (OS008a) to each parcel.<br />
Put all your items into a blue International Air satchel.<br />
Ensure your return to sender card is inserted on top of your Consignment Note,<br />
with the International Mail Service Centre address facing out.<br />
Lodgement options<br />
Pick up; this service is only available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers that<br />
have a contract for the International Tracked Air Satchel service.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG12b (October 2013) Page 2 of 2
Armed Forces Concession<br />
Summary of key<br />
features<br />
The Armed Forces Concession is a pricing concession for items posted to or from <strong>New</strong> <strong>Zealand</strong><br />
service personnel serving at designated Missions abroad or at sea. It also applies to overseas<br />
service personnel serving with the armed forces in <strong>New</strong> <strong>Zealand</strong>.<br />
Letters and parcels sent through the Armed Forces Concession are subsidised. Instead of being<br />
charged at the international rate, postage is charged at:<br />
the domestic Standard <strong>Post</strong> rate for letters<br />
a special Armed Forces Concession rate for parcels (up to a 10kg weight limit).<br />
Police serving overseas can also access these concession rates, subject to guidelines set by<br />
<strong>New</strong> <strong>Zealand</strong> Police.<br />
Product<br />
requirements<br />
Outbound mail – letters<br />
Destinations are limited to those that have been agreed between the Armed Forces and<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>, and are subject to change.<br />
Letters must be marked as Forces Concession. All items posted must carry the<br />
individual's name, rank, regimental number and name of Operation.<br />
Items are to be presented at a <strong>Post</strong>Shop or collected from a military base.<br />
Outbound mail – parcels<br />
Destinations are limited to those that have been agreed between the Armed Forces and<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>, and are subject to change.<br />
Parcels must be marked as Forces Concession. All items posted must carry the<br />
individual's name, rank, regimental number and name of Operation.<br />
Items are to be presented at a <strong>Post</strong>Shop or collected from a military base.<br />
General<br />
All items must have:<br />
the address written in English in the following format:<br />
“Forces Concession”<br />
Service number/rank/and name<br />
OP “Operation name”<br />
Address 1 (post office box/street number)<br />
Address 2 (city/postal code)<br />
Address 3 (country)<br />
C/- INTERNATIONAL MAIL CENTRE<br />
AUCKLAND<br />
a <strong>New</strong> <strong>Zealand</strong> return address<br />
an International Air service indicator on the front, top left hand corner<br />
correctly completed Customs documentation (see below).<br />
Items posted from <strong>New</strong> <strong>Zealand</strong> must be addressed to a military base, naval ship or a United<br />
Nations organisation.<br />
Inbound mail – letters and parcels<br />
Items posted to <strong>New</strong> <strong>Zealand</strong> must have a valid <strong>New</strong> <strong>Zealand</strong> delivery address. For mail destined<br />
for military bases, naval ships or United Nations organisations, the valid delivery address is usually<br />
a post office box or private bag.<br />
PUG 12c (October 2013) Page 1 of 3
Dimensions and<br />
weight restrictions<br />
Letters<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
thickness<br />
Maximum<br />
weight<br />
Medium 130mm x 235mm 10mm 200g<br />
Large 165mm x 235mm 10mm 200g<br />
Extra large 230mm x 325mm 10mm 200g<br />
Oversize 260mm x 385mm 10mm 200g<br />
Parcels<br />
Size Maximum length Maximum<br />
dimensions<br />
Parcel 1.05m Length + girth<br />
no greater than<br />
2m<br />
Maximum<br />
weight<br />
10kg<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> and the <strong>New</strong> <strong>Zealand</strong> Defence force may place additional limitations on the size<br />
or weight of the packages able to be sent via this service and restrictions on the quantity of mail<br />
per individual. These conditions may be set for operational or economic reasons.<br />
Delivery targets<br />
The delivery timeframe is dependent on the destination and routing requirement.<br />
Destinations are limited to those that have been agreed between the Armed Forces and<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>, and are subject to change.<br />
Minimum volume<br />
No minimum volume.<br />
Customs<br />
documentation<br />
For parcels under 2kg, the green Customs Declaration (OS008a) must be completed.<br />
For parcels over 2kg, the red Consignment Note (OS007) or a white Consignment Note<br />
(CN300) must be completed.<br />
Customs<br />
requirements<br />
Customs regulations and other border requirements vary from country to country and are outside<br />
our control. You are responsible for complying with Customs Requirements, completing all<br />
Customs documentation and checking whether Customs duties or other charges are payable on<br />
your item. Where possible, we will do our best to provide you with information on these regulations<br />
and requirements, but we cannot guarantee the accuracy of this information.<br />
The person receiving the item must pay all Customs duties, sales taxes and other regulatory<br />
charges. If the receiver does not pay these charges, or the item is undeliverable, you may be<br />
responsible for paying these charges.<br />
For parcels valued over NZ$1,000 <strong>New</strong> <strong>Zealand</strong> Customs requires an Export Entry to be<br />
completed, which <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> can complete on your behalf for an additional fee. For more<br />
information contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348).<br />
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
Military bases by arrangement<br />
Country specific<br />
restrictions and<br />
Individual countries or their postal administrations may place additional restrictions on the carriage<br />
or import of items. You are responsible for checking whether restrictions apply to your item. Where<br />
possible, we have included information on restrictions for individual countries on our website<br />
PUG 12c (October 2013) Page 2 of 3
equirements<br />
www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.<br />
<strong>Post</strong>age rates<br />
<strong>Post</strong>age for letters sent under the Armed Forces Concession is charged at the applicable Standard<br />
<strong>Post</strong> domestic required postage.<br />
<strong>Post</strong>age for parcels sent under the Armed Forces Concession is charged at the postage rate<br />
contained in the Memorandum of Understanding between <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> and <strong>New</strong> <strong>Zealand</strong><br />
Defence Force.<br />
Return of<br />
undeliverable items<br />
Undeliverable letters and parcels with a green Customs Declaration will be returned to you at no<br />
additional cost.<br />
Undeliverable parcels with a red or white Consignment Note will be returned to you or destroyed<br />
according to the instructions you have given on the Consignment Note. If you want the parcel<br />
returned to you, you agree to pay us the full cost of returning the parcel (this may be equal to, or<br />
more than, the original cost of sending the parcel). Refer to the Consignment Note for further<br />
details.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our or others’ equipment if inadequate packaging of your item caused the<br />
damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation<br />
terms and<br />
conditions<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> compensation only applies to items sent under the Armed Forces Concession<br />
while those items are within <strong>New</strong> <strong>Zealand</strong>. For outbound items, this means between the<br />
lodgement point and the International Mail Centre in Auckland only. For inbound items, this means<br />
between the International Mail Centre in Auckland and the delivery address only. The domestic<br />
postal service compensation limits apply.<br />
For full information about our Compensation terms and conditions, refer to section 2 of this <strong><strong>Post</strong>al</strong><br />
<strong>Users'</strong> <strong>Guide</strong>. Our additional compensation cover is not available for items posted using the<br />
Armed Forces Concession.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 12c (October 2013) Page 3 of 3
International Bulk Mail Terms and Conditions<br />
Summary of key<br />
features<br />
A cost-effective way to send over 1000 identical medium letters, or over 500 identical larger than<br />
medium letters, oversized printed materials or parcels overseas.<br />
Product<br />
requirements<br />
To use International Bulk Mail, you must be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer.<br />
Lodgements sent by International Bulk Mail must have:<br />
over 1000 identical medium letters, or over 500 identical larger than medium letters,<br />
oversized printed materials or parcels<br />
no letter weighing more than 500g and no oversized printed material or parcel weighing<br />
more than 1kg<br />
each item properly labelled with a Permit<strong>Post</strong> impression<br />
an International Air service indicator attached to each item<br />
no parcel with a value exceeding NZ$250<br />
a valid <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> return address, including the correct <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong><br />
postcode on each item<br />
the destination city and country of the delivery address written in English on each item<br />
correctly completed Customs documentation (see below).<br />
In addition, each lodgement must be accompanied by a completed Statement of <strong>Post</strong>ing (either<br />
a manual AR19N form or a Lodgement Manager Manifest).<br />
Dimensions and<br />
weight<br />
restrictions<br />
Size and description<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum<br />
thickness<br />
Maximum<br />
weight<br />
Medium letter 130mm x 240mm 20mm 500g<br />
Larger than medium<br />
letter<br />
260mm x 385mm 20mm 500g<br />
Oversized printed<br />
material or parcels<br />
Length + height + thickness<br />
600mm<br />
1kg<br />
Dimensions and weight restrictions include the envelope.<br />
Delivery targets Destination Delivery target<br />
for North Island<br />
customers<br />
(working days)<br />
Delivery target<br />
for South Island<br />
customers<br />
through normal<br />
lodgement<br />
(working days)<br />
Delivery target for<br />
South Island<br />
customers<br />
through priority<br />
lodgement<br />
(working days)<br />
Australia (Zone A) 3-6 5-8 3-6<br />
South Pacific (Zone B) 3-10 5-12 3-10<br />
Asia (Zone C) 4-10 6-12 4-10<br />
Europe excluding UK 5-10 6-12 4-10<br />
North America and UK 4-10 6-12 4-10<br />
Rest of the World (Zone E) 5-10 7-12 5-10<br />
PUG 12d (October 2013) Page 1 of 3
You can expect that items will usually arrive at their destination within the timeframe specified for<br />
each service. Because we do not directly control all parts of the delivery chain, we cannot<br />
guarantee your item will always reach its destination within the target delivery times. Delivery to<br />
areas outside major cities or where the item is dutiable or held by Customs may take longer. For<br />
more information on the world zones, refer to the World zones section of this <strong><strong>Post</strong>al</strong> Users’<br />
<strong>Guide</strong>.<br />
Minimum volume<br />
1000 medium letters, or<br />
500 larger than medium letters, printed materials or parcels.<br />
Customs<br />
documentation<br />
You must include a Customs Declaration (CN22/OS008) on your parcel if it contains any nonprinted<br />
material.<br />
Customs<br />
requirements<br />
Customs regulations and other border requirements vary from country to country and are outside<br />
our control. You are responsible for complying with Customs Requirements, completing all<br />
Customs documentation and checking whether Customs duties or other charges are payable on<br />
your item. Where possible, we will do our best to provide you with information on these<br />
regulations and requirements, but we cannot guarantee the accuracy of this information.<br />
The person receiving the items must pay all Customs duties, sales taxes and other regulatory<br />
charges. If the receiver does not pay these charges, or the item is undeliverable, you may be<br />
responsible for paying these charges.<br />
Lodgement<br />
options<br />
Pick up; this service is only available to <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers.<br />
Country specific<br />
restrictions and<br />
requirements<br />
Individual countries or their postal administrations may place additional restrictions on the<br />
carriage or import of items. You are responsible for checking whether restrictions apply to your<br />
item. Where possible, we have included information on restrictions for individual countries on our<br />
website www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.<br />
Prices<br />
The International Bulk Mail service is based on the origin of the mail, i.e. pricing is differentiated<br />
by lodgement area. The five areas are:<br />
Auckland<br />
Wellington<br />
Central - for all areas in the North Island, excluding Auckland and Wellington,<br />
e.g. Palmerston North, Napier etc<br />
Christchurch<br />
For time-critical lodgements, the lodgement can be air freighted for an additional charge<br />
(priority lodgement)<br />
South Island – for all areas in the South Island, excluding Christchurch, e.g. Invercargill.<br />
For time critical-lodgements, the lodgement can be air freighted for an additional charge<br />
(priority lodgement).<br />
Prices are charged using 10g weight increments. The weight of a lodgement is measured by<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong>. Weights are rounded up or down to the nearest 10g weight.<br />
All international components of rates quoted are GST zero-rated.<br />
Prices are subject to change under our standard terms and conditions for business customers.<br />
Return of<br />
undeliverable<br />
items<br />
Undeliverable letters and parcels with a green Customs Declaration (OS008a) will be returned to<br />
you at no additional cost.<br />
Packaging<br />
Packaging of your item is your responsibility. You may be liable to pay for damage to other<br />
senders’ items or our equipment if inadequate packaging of your item caused the damage, or if<br />
the contents were prohibited under our terms and conditions.<br />
PUG 12d (October 2013) Page 2 of 3
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation<br />
terms and<br />
conditions<br />
For full information about our Compensation terms and conditions for sending internationally,<br />
refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 12d (October 2013) Page 3 of 3
International Air Registered Terms and Conditions<br />
Summary of key<br />
features<br />
For sending letters or documents internationally with signature on delivery.<br />
Tracking is not offered with this service.<br />
Available using postage included bags only.<br />
Product requirements<br />
Items sent by International Air Registered must have:<br />
a value of NZ$250 or less<br />
the city and country of the delivery address written in English<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address<br />
correctly completed Customs documentation (see below).<br />
Dimensions and weight<br />
restrictions<br />
Size<br />
Maximum<br />
dimensions<br />
(height x length)<br />
Maximum weight<br />
Maximum<br />
thickness<br />
A5 190mm x 250mm 200g 10mm<br />
Dimensions and weight restrictions include the bag.<br />
Delivery targets<br />
World zone<br />
International Air Registered<br />
(working days)<br />
Australia (Zone A) 3-6<br />
South Pacific (Zone B) 6-10<br />
Asia (Zone C) 6-10<br />
North America, UK and<br />
Europe (Zone D)<br />
Rest of the World<br />
(Zone E)<br />
6-10<br />
6-10<br />
You can expect that items will usually arrive at their destination within the timeframe<br />
specified for each service. Because we do not directly control all parts of the delivery<br />
chain, we cannot guarantee your item will always reach its destination within the target<br />
delivery times. Delivery to areas outside major cities or where the item is dutiable or<br />
held by Customs may take longer. For more information on the world zones, refer to<br />
the World zones section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Minimum volume<br />
No minimum volume.<br />
Customs<br />
documentation<br />
You are responsible for ensuring that the information you declare is accurate. In<br />
addition to its use for Customs clearance, this information may also be used to<br />
determine the safe carriage of your parcel, and you will be liable for any damages<br />
incurred from a misstatement or omission of information.<br />
PUG 12e (October 2013) Page 1 of 2
Customs requirements<br />
Customs regulations and other border requirements vary from country to country and<br />
are outside our control. You are responsible for complying with Customs requirements,<br />
completing all Customs documentation and checking whether Customs duties or other<br />
charges are payable on your item. Where possible, we will do our best to provide you<br />
with information on these regulations and requirements, but we cannot guarantee the<br />
accuracy of this information.<br />
The person receiving the items must pay all Customs duties, sales taxes and other<br />
regulatory charges. If the receiver does not pay these charges, or the item is<br />
undeliverable, you may be responsible for paying these charges.<br />
Additional documents<br />
Additional documents (for example, certificate of origin, health certificate, Doctor’s<br />
prescription) may be required so that an item can be exported from <strong>New</strong> <strong>Zealand</strong> or<br />
enter another country. You are responsible for finding out what is required and<br />
including it with your item.<br />
Lodgement options<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> street posting boxes<br />
<strong>Post</strong>Shop letter slots<br />
Country specific<br />
restrictions and<br />
requirements<br />
Individual countries or their postal administrations may place additional restrictions on<br />
the carriage or importation of items. You are responsible for checking whether<br />
restrictions apply to your item. Where possible, we have included information on<br />
restrictions for individual countries on our website, www.nzpost.co.nz, but we cannot<br />
guarantee the accuracy of this information.<br />
Signature on delivery<br />
You can expect that items will receive a signature on delivery. Because we do not<br />
directly control all parts of the delivery chain, we cannot guarantee your item will always<br />
receive a signature on delivery or that we can retrieve it.<br />
Return of undeliverable<br />
items<br />
Undeliverable items will be returned to you at no additional cost.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 12e (October 2013) Page 2 of 2
International Express Courier Terms and Conditions<br />
Summary of key<br />
features<br />
International Express Courier is a worldwide document and merchandise courier service to<br />
over 220 destinations.<br />
All International Express Courier items are tracked. The tracking service monitors the delivery<br />
status of your item. The status is available at www.nzpost.co.nz/tracking or by calling<br />
0800 73 63 53.<br />
Product requirements<br />
Items sent by International Express Courier must have:<br />
all documentation, including the full delivery address, written in English;<br />
a physical delivery address*<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address, an International Express Courier service<br />
indicator on the front, top, left-hand corner, or be packed in International Express<br />
Courier packaging (plastic envelopes)<br />
correctly completed Customs documentation (see below)<br />
daytime phone numbers for the sender and the addressee so <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> can<br />
make contact if the documentation is incomplete or if there are any problems.<br />
* Certain destinations allow a post office box to be used on the Consignment Note as the<br />
delivery address (see below).<br />
# Certain destinations do not allow the return address to be a post office box (see below).<br />
Dimensions and<br />
weight restrictions<br />
Documents<br />
Maximum size<br />
(length + girth)<br />
Maximum length<br />
of any side<br />
Maximum weight*<br />
Minimum<br />
chargeable<br />
weight<br />
2m 1.05m 30kg 500g<br />
Merchandise<br />
Maximum size<br />
(length + girth)<br />
Maximum length<br />
of any side<br />
Maximum weight*<br />
2m 1.05m 30kg 500g<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Minimum<br />
chargeable<br />
weight<br />
* Items in International Express Courier packaging will be charged at actual weight. All other<br />
items will be charged at the greater of actual or volumetric weight – refer to the information<br />
about required postage below.<br />
PUG 13 (July 2013) Page 1 of 3
Delivery targets<br />
World zone<br />
Delivery target<br />
(working days)<br />
Australia (Zone A) 1-3<br />
South Pacific (Zone B) 2-5<br />
Asia (Zone C) 2-4<br />
North America, UK and Europe (Zone D) 2-4<br />
Rest of the World (Zone E) 2-5<br />
You can expect that items will usually arrive at their destination within the timeframe specified<br />
for each service. Because we do not directly control all parts of the delivery chain, we cannot<br />
guarantee that your item will always reach its destination within the target delivery times.<br />
Delivery to areas outside major cities or where the item is dutiable or held by Customs may<br />
take longer. For more information on the world zones, refer to the World zones section of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Minimum volume<br />
No minimum volume.<br />
<strong>Post</strong> office box<br />
delivery and return<br />
addresses<br />
<strong>Post</strong> office box as the delivery address<br />
<strong>Post</strong> office box delivery is not available. However, for certain destinations, post office box<br />
addresses can be used on the Consignment Note as the delivery address. These destinations<br />
are available on our website at www.nzpost.co.nz/ixc. Note that the item will be delivered to<br />
the receiver at a street address, not the post office box.<br />
<strong>Post</strong> office box as the return address<br />
Items sent to certain destinations cannot have a post office box listed as the return address.<br />
These destinations are available on our website at www.nzpost.co.nz/ixc.<br />
Customs<br />
documentation<br />
Documents<br />
All documents must include a black Consignment Note (CN001) or a white Consignment Note<br />
(CN300) and, for documents weighing over 1kg, a copy of the commercial invoice or an Export<br />
Invoice (NCPI025).<br />
Merchandise<br />
All merchandise must include a black Consignment Note (CN001) or a white Consignment<br />
Note (CN300) and a copy of the commercial invoice or an Export Invoice (NCPI025). For<br />
parcels valued over NZ$1,000 <strong>New</strong> <strong>Zealand</strong> Customs requires an Export Entry to be<br />
completed which <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> can complete on your behalf for an additional fee. For<br />
more information contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348).<br />
You are responsible for ensuring that the information you declare is accurate. In addition to its<br />
use for Customs clearance, this information may also be used to determine the safe carriage<br />
of your parcel, and you will be liable for any damages incurred from a misstatement or<br />
omission of information.<br />
Customs<br />
requirements<br />
Customs regulations and other border requirements vary from country to country and are<br />
outside our control. You are responsible for complying with Customs requirements, completing<br />
all Customs documentation and checking whether Customs duties or other charges are<br />
payable on your item. Where possible, we will do our best to provide you with information on<br />
these regulations and requirements, but we cannot guarantee the accuracy of this information.<br />
The person receiving the item must pay all Customs duties, sales taxes and other regulatory<br />
charges. If the receiver does not pay these charges, or the item is undeliverable, you may be<br />
responsible for paying these charges.<br />
Additional documents<br />
Additional documents (for example certificate of origin, health certificate, doctor’s prescription)<br />
may be required so that an item can be exported from <strong>New</strong> <strong>Zealand</strong> or enter another country.<br />
You are responsible for finding out what is required and including it with your item.<br />
PUG 13 (July 2013) Page 2 of 3
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business customers: items may also be lodged with your courier if you have a mail<br />
pick up service.<br />
Items should not be lodged in street posting boxes as barcode scanning (and therefore<br />
tracking) will not be performed.<br />
Items posted at a <strong>Post</strong>Centre will not receive barcode scanning (and therefore tracking).<br />
Country specific<br />
restrictions and<br />
requirements<br />
Individual countries may place additional restrictions on the carriage or import of items. You<br />
are responsible for checking whether restrictions apply to your item. Where possible, we have<br />
included information on restrictions for individual countries on our website, www.nzpost.co.nz,<br />
but we cannot guarantee the accuracy of this information.<br />
Required postage<br />
Required postage is GST zero-rated. However, if you want to use stamps as the payment<br />
method for your item, GST will be added to the required postage. The minimum chargeable<br />
weight for an International Express Courier parcel is 500g. Rolls and tubes are charged as<br />
parcels.<br />
Documents are charged at special fixed weight breaks up to 1kg. Merchandise items and<br />
documents weighing more than 1kg are charged in 10g increments.<br />
<strong>Post</strong>age determined by actual or volumetric weight<br />
Unless sending in International Express Courier packaging (plastic envelopes), which are<br />
charged at actual weight, you will be charged the greater of:<br />
the actual weight of your item as determined by our scales (measured in 10g<br />
increments); or<br />
the volumetric weight of your item (measured in 10g increments).<br />
To calculate volumetric weight (kg), measure the item’s height (m) x length (m) x thickness (m)<br />
and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.<br />
Return of<br />
undeliverable items<br />
Undeliverable items will be returned to you or destroyed according to the instructions you have<br />
given on the Consignment Note. If you want the item returned to you, you agree to pay us the<br />
full cost of returning the item (this may be equal to, or more than, the original cost of sending<br />
the item). Refer to the Consignment Note for further details.<br />
Packaging<br />
Packaging of your item is your responsibility. International Express packaging (plastic<br />
envelopes) is available for <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers only, and is free of charge.<br />
You may be liable to pay for damage to other senders' items or our or others’ equipment if<br />
inadequate packaging of your item caused the damage, or if the contents were prohibited<br />
under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items<br />
include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to<br />
section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation Terms<br />
and Conditions<br />
For full information about our Compensation terms and conditions for sending internationally,<br />
refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this <strong><strong>Post</strong>al</strong><br />
Users’ <strong>Guide</strong>.<br />
PUG 13 (July 2013) Page 3 of 3
International Economy Courier Terms and Conditions<br />
Summary of key<br />
features<br />
International Economy Courier is a cost-effective courier service when sending items<br />
to key destinations worldwide.<br />
All International Economy Courier items are tracked.<br />
Product requirements<br />
Items sent by International Economy Courier must have:<br />
all documentation, including the country and city of the delivery address,<br />
written in English<br />
a physical or post office box delivery address<br />
a valid <strong>New</strong> <strong>Zealand</strong> return address<br />
an International Economy Courier service indicator on the front top left-hand<br />
corner, or be packed in GoGlobal packaging (10kg and 25kg boxes)<br />
(<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers only)<br />
correctly completed Customs documentation (see below)<br />
In addition, providing daytime phone numbers for the sender and the addressee<br />
enables <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> to make contact if the documentation is incomplete or if<br />
there are any problems.<br />
Dimensions and weight<br />
restrictions<br />
Documents<br />
Maximum size<br />
(length + girth)<br />
Maximum length<br />
of any side<br />
Maximum weight<br />
Minimum<br />
chargeable weight<br />
3m 1.5m 30kg 250g<br />
Merchandise<br />
Maximum size<br />
(length + girth)<br />
Maximum length<br />
of any side<br />
Maximum weight<br />
Minimum<br />
chargeable weight<br />
3m 1.5m 30kg 500g<br />
Dimensions and weight restrictions include the envelope/packaging.<br />
Delivery targets<br />
International Economy Courier is only available to key destinations. The destination list<br />
below is current at the time of printing, but is subject to change. An up-to-date<br />
destination list is available on our website at www.nzpost.co.nz/iec.<br />
World zone<br />
Delivery target<br />
(working days)<br />
Australia (Zone A) 2-3<br />
South Pacific (Zone B)<br />
Cook Islands, Samoa, Tonga, Vanuatu<br />
Asia (Zone C)<br />
China, Hong Kong, Japan, Macau, Malaysia,<br />
Philippines, Singapore, South Korea, Taiwan,<br />
Thailand, USA, Vietnam<br />
4-6<br />
4-6<br />
PUG 13a (July 2013) Page 1 of 3
North America, UK and Europe (Zone D)<br />
Austria, Belgium, Canada, Croatia, Czech<br />
Republic, Denmark, Finland, France,<br />
Germany, Greece, Hungary, Ireland, Italy,<br />
Netherlands, Norway, Poland, Portugal,<br />
Romania, Slovenia, Spain, Sweden,<br />
Switzerland, United Kingdom, United States of<br />
America<br />
Rest of the world (Zone E)<br />
Brazil, Costa Rica, Ecuador, El Salvador,<br />
Mexico, Uruguay<br />
5-6<br />
5-6<br />
You can expect that items will usually arrive at their destination within the timeframe<br />
specified for each service. Because we do not directly control all parts of the delivery<br />
chain, we cannot guarantee that your item will always reach its destination within the<br />
target delivery times. Delivery to areas outside major cities or where the item is dutiable<br />
or held by Customs may take longer. For more information on the world zones refer to<br />
the World zones section of this <strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
Minimum volume<br />
No minimum volume.<br />
<strong>Post</strong> office box delivery<br />
<strong>Post</strong> office box delivery is only available in certain destinations. These destinations are<br />
available on our website at www.nzpost.co.nz/iec.<br />
Customs<br />
documentation<br />
Documents<br />
All documents must include an orange Consignment Note (IEC001) or white<br />
Consignment Note (CN300) and, for documents that are part of a commercial<br />
transaction, a copy of the commercial invoice or an Export Invoice (NCPI025).<br />
Merchandise<br />
All merchandise must include an orange Consignment Note (IEC001) or white<br />
Consignment Note (CN300) and a copy of the commercial invoice or an Export Invoice<br />
(NCPI025). For parcels valued over NZ$1,000 <strong>New</strong> <strong>Zealand</strong> Customs requires an<br />
Export Entry to be completed, which <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> can complete on your behalf for<br />
an additional fee. For more information contact our Customs Clearance Broker on 0800<br />
SEND IT (0800 736 348).<br />
You are responsible for ensuring that the information you declare is accurate. In<br />
addition to its use for Customs clearance, this information may also be used to<br />
determine the safe carriage of your parcel, and you will be liable for any damages<br />
incurred from a misstatement or omission of information.<br />
Customs requirements<br />
Customs regulations and other border requirements vary from country to country and<br />
are outside our control. You are responsible for complying with Customs requirements,<br />
completing all Customs documentation and checking whether Customs duties or other<br />
charges are payable on your item. Where possible, we will do our best to provide you<br />
with information on these regulations and requirements, but we cannot guarantee the<br />
accuracy of this information.<br />
The person receiving the item must pay all Customs duties, sales taxes and other<br />
regulatory charges. If the receiver does not pay these charges or the item is<br />
undeliverable you may be responsible for paying these charges.<br />
Additional documents<br />
Additional documents (for example certificate of origin, health certificate, doctor’s<br />
prescription) may be required so that an item can be exported from <strong>New</strong> <strong>Zealand</strong> or<br />
enter another country. You are responsible for finding out what is required and<br />
including it with your item.<br />
PUG 13a (July 2013) Page 2 of 3
Lodgement options<br />
Over the counter at <strong>Post</strong>Shops and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Mail Service Centres<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Business Mail Centres<br />
Business customers: items may also be lodged with your courier if you have a<br />
mail pick up service.<br />
Items should not be lodged in street posting boxes as barcode scanning (and therefore<br />
tracking) will not be performed.<br />
Items posted at a <strong>Post</strong>Centre will not receive barcode scanning (and therefore<br />
tracking).<br />
Country specific<br />
restrictions and<br />
requirements<br />
Individual countries may place additional restrictions on the carriage or import of items.<br />
You are responsible for checking whether restrictions apply to your item. Where<br />
possible, we have included information on restrictions for individual countries on our<br />
website, www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.<br />
Required postage<br />
Required postage is GST zero-rated. However, if you want to use stamps as the<br />
payment method for your item, GST will be added to the required postage. The<br />
minimum chargeable weight for International Economy Courier is 250g for documents<br />
and 500g for parcels. Rolls and tubes are charged as parcels.<br />
Documents are charged at special fixed weight breaks up to 1kg. Merchandise items<br />
and documents weighing more than 1kg are charged in 10g increments.<br />
<strong>Post</strong>age determined by actual weight<br />
Unless you are sending in GoGlobal packaging, which will be charged at a flat rate, you<br />
will be charged the actual weight of your item as determined by our scales (measured<br />
in 10g increments).<br />
GoGlobal boxes are charged at a special flat rate, depending on the destination. A<br />
special rate per additional kg applies after the initial weights are reached.<br />
Normal commercial discounts do not apply to postage rates when using GoGlobal<br />
packaging (10kg and 25kg boxes).<br />
Return of undeliverable<br />
items<br />
Undeliverable items will be returned to you or destroyed according to the instructions<br />
you have given on the Consignment Note. If you want the item returned to you, you<br />
agree to pay us the full cost of returning the item (this may be equal to, or more than,<br />
the original cost of sending the item). Refer to the Consignment Note for further details.<br />
Packaging<br />
Packaging of your item is your responsibility. GoGlobal packaging is available for<br />
<strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customers only, and is free of charge. GoGlobal packaging<br />
can be ordered online at www.nzpost.co.nz. You may be liable to pay for damage to<br />
other senders' items or our or others’ equipment if inadequate packaging of your item<br />
caused the damage, or if the contents were prohibited under our terms and conditions.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to sections 2 and 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 13a (July 2013) Page 3 of 3
World zones<br />
Australia (Zone A)<br />
South Pacific (Zone B)<br />
Asia (Zone C)<br />
North America, UK and<br />
Europe (Zone D)<br />
Rest of the World<br />
(Zone E)<br />
* Australia<br />
American Samoa<br />
Cocos Islands<br />
*Cook Islands<br />
Fiji<br />
French Polynesia<br />
Kiribati<br />
Nauru<br />
<strong>New</strong> Caledonia<br />
Niue<br />
Brunei Darussalam<br />
Cambodia<br />
China - Peoples Republic of<br />
Federated States of Micronesia<br />
Guam<br />
* Hong Kong<br />
Indonesia<br />
* Japan<br />
Korea - Democratic Peoples Republic of<br />
(North)<br />
* Korea - Republic of (South)<br />
Lao Peoples Democratic Republic<br />
* Macau<br />
* Malaysia<br />
Alderney<br />
Andorra<br />
* Austria<br />
* Belgium<br />
Bosnia & Herzegovina<br />
Bulgaria<br />
*Canada<br />
* Croatia<br />
Cyprus<br />
* Czech Republic<br />
* Denmark<br />
Estonia<br />
Faroe Islands<br />
* Finland<br />
* France<br />
* Germany<br />
Gibraltar<br />
* Greece<br />
Guernsey<br />
Holy See (Vatican City State)<br />
* Hungary<br />
Iceland<br />
* Ireland<br />
Isle of Man<br />
Afghanistan<br />
Albania<br />
Algeria<br />
Angola<br />
Anguilla<br />
Antigua & Barbuda<br />
Argentina<br />
Norfolk Island<br />
*Samoa<br />
Solomon Islands<br />
Tokelau<br />
*Tonga<br />
Tuvalu<br />
*Vanuatu<br />
Wallis & Futuna<br />
Marshall Islands<br />
Midway Island<br />
Myanmar<br />
Northern Mariana Islands<br />
Palau<br />
Papua <strong>New</strong> Guinea<br />
* Philippines<br />
* Singapore<br />
* Taiwan<br />
* Thailand<br />
Timor Leste<br />
* Vietnam<br />
Wake Island<br />
* Italy<br />
Jersey<br />
Latvia<br />
Liechtenstein<br />
Lithuania<br />
Luxembourg<br />
Macedonia<br />
Malta<br />
Monaco<br />
Montenegro<br />
* Netherlands<br />
* Norway<br />
* Poland<br />
* Portugal<br />
* Romania<br />
San Marino<br />
Serbia<br />
Slovakia<br />
* Slovenia<br />
* Spain<br />
* Sweden<br />
* Switzerland<br />
* United Kingdom<br />
*United States of America<br />
Armenia<br />
Aruba<br />
Azerbaijan<br />
Azores<br />
Bahamas<br />
Bahrain<br />
Bangladesh<br />
* International Economy Courier service available (for details, refer to the International Economy Courier section)<br />
PUG 14 (July 2013) Page 1 of 2
Rest of the World (Zone<br />
E) continued<br />
Barbados<br />
Belarus<br />
Belize<br />
Benin<br />
Bermuda<br />
Bhutan<br />
Bolivia<br />
Botswana<br />
*Brazil<br />
British Indian Ocean Territory<br />
Burkina Faso<br />
Burundi<br />
Cameroon<br />
Canary Islands<br />
Cape Verde<br />
Cayman Islands<br />
Central African Republic<br />
Chad<br />
Chile<br />
Christmas Island<br />
Colombia<br />
Comoros<br />
Congo, Democratic Republic (formerly Zaire)<br />
*Costa Rica<br />
Côte d'Ivoire<br />
Cuba<br />
Djibouti<br />
Dominica<br />
Dominican Republic<br />
*Ecuador<br />
Egypt<br />
*El Salvador<br />
Equatorial Guinea<br />
Eritrea<br />
Ethiopia<br />
Falkland Islands<br />
French Guiana<br />
French Southern Territories<br />
Gabon<br />
Gambia<br />
Georgia<br />
Ghana<br />
Greenland<br />
Grenada<br />
Guadeloupe<br />
Guatemala<br />
Guinea Bissau<br />
Guinea<br />
Guyana<br />
Haiti<br />
Honduras<br />
India<br />
Iran<br />
Iraq<br />
Israel<br />
Jamaica<br />
Jordan<br />
Kazakhstan<br />
Kenya<br />
Kuwait<br />
Kyrgyzstan<br />
Lebanon<br />
Lesotho<br />
Liberia<br />
Libya<br />
Madagascar<br />
Malawi<br />
Maldives<br />
Mali<br />
Martinique<br />
Mauritania<br />
Mauritius<br />
Mayotte<br />
*Mexico<br />
Moldova<br />
Mongolia<br />
Montserrat<br />
Morocco<br />
Mozambique<br />
Namibia<br />
Nepal<br />
Netherlands Antilles<br />
Nicaragua<br />
Niger<br />
Nigeria<br />
Oman<br />
Pakistan<br />
Palestinian Territory Occupied<br />
Panama Republic<br />
Paraguay<br />
Peru<br />
Pitcairn Island<br />
Puerto Rico<br />
Qatar<br />
Reunion<br />
Russian Federation<br />
Rwanda<br />
Saint Barthelemy<br />
Saint Eustatius<br />
Saint Helena<br />
Saint Kitts-Nevis<br />
Saint Lucia<br />
Saint Maarten<br />
Saint Pierre & Miquelon<br />
Saint Vincent & Grenadines<br />
Sao Tome & Principe<br />
Saudi Arabia<br />
Senegal<br />
Seychelles<br />
Sierra Leone<br />
Somalia<br />
South Africa<br />
South Georgia<br />
Sri Lanka<br />
Sudan<br />
Suriname<br />
Swaziland<br />
Syrian Arab Republic<br />
Tajikistan<br />
Tanzania<br />
Togo<br />
Trinidad & Tobago<br />
Tunisia<br />
Turkey<br />
Turks & Caicos Islands<br />
Turkmenistan<br />
Uganda<br />
Ukraine<br />
United Arab Emirates<br />
*Uruguay<br />
Uzbekistan<br />
Venezuela<br />
Virgin Islands (British)<br />
Virgin Islands (USA)<br />
Yemen<br />
Zambia<br />
Zimbabwe<br />
Destinations may be updated from time to time. For the latest information, refer to our website at<br />
www.nzpost.co.nz/worldzones.<br />
PUG 14 (July 2013) Page 2 of 2
International Business Reply Paid Terms and Conditions<br />
Summary of key<br />
features<br />
International Business Reply Paid is a service available to businesses that want to<br />
encourage a greater response to their direct mailings. Businesses only pay for postage<br />
when they receive responses from their customers.<br />
Product requirements<br />
When using International Business Reply Paid you must:<br />
be a <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account customer<br />
have an International Business Reply Paid authority number, To apply, you<br />
must fill in the application form available on our website, www.nzpost.co.nz, or<br />
by contacting our Customer Service Centre on 0800 501 501<br />
address all of your International Business Reply Paid items to a <strong>New</strong> <strong>Zealand</strong><br />
<strong>Post</strong> PO Box or Private Bag<br />
print your International Business Reply Paid authority number beneath the Air<br />
Mail service indicator in the top left hand corner of all of your International<br />
Business Reply Paid cards or envelopes<br />
meet the International Business Reply Paid approved format layout<br />
requirements (see details below). This is so that overseas postal<br />
administrations recognise that no postage is required.<br />
Layout of International Business Reply Paid envelopes<br />
Information on the layout requirements for International Business Reply Paid<br />
approved format envelopes is available on our website, www.nzpost.co.nz, or<br />
by calling our Customer Service Centre on 0800 501 501<br />
We require you to have your International Business Reply Paid envelope<br />
approved prior to printing by faxing it to our Customer Service Centre on<br />
0800 501 702.<br />
Other conditions<br />
International Business Reply Paid numbers can be used on both cards and<br />
envelopes<br />
When you receive International Business Reply Paid responses, we’ll leave a<br />
card in your <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> PO Box or Private Bag and we will charge the<br />
payment to your <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Account<br />
We may cancel your International Business Reply Paid authority number at<br />
any time<br />
You must tell us in writing if you want to cancel your International Business<br />
Reply Paid authority number<br />
If your International Business Reply Paid authority number is cancelled (either<br />
by us or at your request) you must inform all of your customers that they can<br />
no longer use it. You agree to pay for any mail received using your<br />
International Business Reply Paid authority number after it has been<br />
cancelled.<br />
PUG 15 (October 2013) Page 1 of 2
Dimensions and weight<br />
restrictions<br />
Cards<br />
Specification Minimum Maximum<br />
Dimensions (height x<br />
length)<br />
90mm x 140mm<br />
130mm x 235mm<br />
Paper weight 140g Not applicable<br />
Thickness 0.18mm Not applicable<br />
Weight Not applicable 10g<br />
Envelopes<br />
Specification Minimum Maximum<br />
Dimensions (height x<br />
length)<br />
90mm x 140mm<br />
130mm x 235mm<br />
Weight Not applicable 50g<br />
Dimensions and weight restrictions include the envelope.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 15 (October 2013) Page 2 of 2
International Reply Coupon Terms and Conditions<br />
Summary of key<br />
features<br />
An International Reply Coupon purchased in <strong>New</strong> <strong>Zealand</strong> can be exchanged overseas<br />
for a postage stamp of the same value as the airmail letter rate in the country where the<br />
coupon is redeemed, for a medium sized 20g letter to any overseas destination.<br />
An International Reply Coupon purchased overseas can be exchanged at <strong>Post</strong>Shops<br />
and selected <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> retail outlets for a postage stamp valued at the<br />
maximum overseas airmail (International Air) rate for a medium sized letter.<br />
International Reply Coupons for use overseas can be purchased at <strong>Post</strong>Shop stores.<br />
International Reply Coupons carry an expiry date, after which time they cannot be<br />
exchanged.<br />
Prohibited and<br />
Restricted items<br />
Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted<br />
items include (but are not limited to) dangerous, perishable, fragile and high value<br />
items. Refer to section 3 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong> for full details.<br />
Compensation terms<br />
and conditions<br />
For full information about our Compensation terms and conditions for sending<br />
internationally, refer to section 2 of this <strong><strong>Post</strong>al</strong> <strong>Users'</strong> <strong>Guide</strong>.<br />
Other terms and<br />
conditions<br />
Additional terms and conditions apply; refer to the Public Contract and section 1 of this<br />
<strong><strong>Post</strong>al</strong> Users’ <strong>Guide</strong>.<br />
PUG 15a (October 2013) Page 1 of 1
PO Boxes and Private Bags<br />
Summary of key<br />
features<br />
A convenient way to receive mail.<br />
Available in a range of locations, for both private and business customers.<br />
Sizes and delivery<br />
options<br />
PO Boxes<br />
For those receiving fewer than 50 addressed items of mail per day (excluding parcels).<br />
Mail is sorted five or six days per week.<br />
Private Bags<br />
For those receiving more than 50 addressed items of mail per day. Private Bags are<br />
available at selected locations. Mail is sorted five days per week.<br />
Lobby type<br />
Time mail is available*<br />
Standard<br />
Priority<br />
PO Box 9.00am 7.30am<br />
Private Bag 9.00am 6.00am<br />
*Lobby type is dependent on location. Some remote lobbies may vary from these<br />
times.<br />
Mail can be picked up from the PO Box or Private Bag and delivered by courier<br />
(additional fees apply).<br />
Sorting<br />
A five day sort means mail is sorted and delivered to the PO Box each week day<br />
(excluding weekends and public holidays).<br />
A six day sort includes Saturdays (excluding public holidays).<br />
Both five and six day sorts are location dependent.<br />
Addressing<br />
We deliver to the PO Box or Private Bag as printed on the mail. PO Box and Private<br />
Bag holders must provide correct and current address information, which meets our<br />
addressing standards, to their correspondents.<br />
PO Box example<br />
Jane Smith<br />
PO Box 1234<br />
Auckland <strong>Post</strong>Shop<br />
Auckland 1142<br />
Private Bag example<br />
Smith Industries<br />
Private Bag 1234<br />
Auckland 1142<br />
For further details, refer to our website at www.nzpost.co.nz/addressing.<br />
Fees<br />
Annual fees are payable for PO Box and Private Bag rental. For details, refer to:<br />
our website at www.nzpost.co.nz/pobox, or<br />
the brochure Receiving your mail: your guide to PO Boxes and Private Bags<br />
(BOXBAG1).<br />
PO Boxes and Private Bags<br />
All rental fees are paid annually in advance.<br />
PUG 16 (July 2013) Page 1 of 2
Applying for a PO Box<br />
or Private Bag<br />
Complete the application form available at <strong>Post</strong>Shop stores and present:<br />
the applicable rental fee<br />
photo ID (current Drivers Licence, Passport or HANZ 18+ card)<br />
a letter of authorisation on business letterhead, or certificate of incorporation<br />
(business customers only).<br />
Any application for a PO Box or Private Bag is dependent on availability at the chosen<br />
location.<br />
Moving PO Box or<br />
Private Bag location<br />
Speak to staff at the box lobby where the PO Box or Private Bag is currently located.<br />
Any application to move a PO Box or Private Bag is dependent on availability at the<br />
chosen location.<br />
Terms and conditions<br />
To use the PO Box and Private Bag service, you must agree to the PO Box and Private<br />
Bag Terms and Conditions. These are available:<br />
on our website at www.nzpost.co.nz/pobox, or<br />
in the brochure Receiving your mail: your guide to PO Boxes and Private Bags<br />
(BOXBAG1).<br />
PUG 16 (July 2013) Page 2 of 2
Standard <strong>Post</strong>, Fast<strong>Post</strong>, Free<strong>Post</strong>, BoxLink, Volume<strong>Post</strong>, Permit<strong>Post</strong>, GoFlexible, Print<strong>Post</strong>, Volume<br />
PreSort, Print PreSort, Parcel<strong>Post</strong>, International Air, International Economy, International Economy<br />
Courier, International Express Courier, International Air Satchel, International Air Registered, <strong>Post</strong>Shop and<br />
<strong>Post</strong>Centre are trade marks of <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Limited.<br />
Ready to Go, Trackme and Registered<strong>Post</strong> are trade marks of Express Couriers Limited.<br />
© <strong>New</strong> <strong>Zealand</strong> <strong>Post</strong> Limited 2013