Postal Users' Guide (Marlborough) - New Zealand Post

Postal Users’ 

Guide 

October 2013

Postal Users’ Guide contents October 2013 

Public Contract – Delivery of postal and courier items ...................................................................................July 2013 

Delivery and collection of mail ................................................................................................... PUG 1 (October 2013) 

Prohibited and High Risk items and Compensation Terms and Conditions ................................ PUG 2 (October 2013) 

Standard Post letters Terms and Conditions .............................................................................. PUG 4 (October 2013) 

FastPost letters Terms and Conditions ...................................................................................... PUG 5 (October 2013) 

FreePost letters Terms and Conditions ..................................................................................... PUG 6 (October 2013) 

BoxLink Terms and Conditions ................................................................................................. PUG 7 (October 2013) 

VolumePost 1 Terms and Conditions ........................................................................................ PUG 8 (October 2013) 

VolumePost 3 Terms and Conditions ...................................................................................... PUG 8a (October 2013) 

PermitPost Terms and Conditions ................................................................................................. PUG 8b (July 2013) 

GoFlexible Terms and Conditions ........................................................................................... PUG 8c (October 2013) 

PrintPost Terms and Conditions .............................................................................................. PUG 8d (October 2013) 

Business Standard Terms and Conditions ............................................................................... PUG 8e (October 2013) 

Business Flexible Terms and Conditions .................................................................................. PUG 8f (October 2013) 

Volume PreSort Terms and Conditions..........................................................................................PUG 8g (October 2013) 

Print PreSort Terms and Conditions...............................................................................................PUG 8h (October 2013) 

Parcel services within New Zealand Terms and Conditions...................................................................PUG 9 (July 2013) 

ParcelPost Terms and Conditions ........................................................................................... PUG 9a (October 2013) 

ParcelPost Fast Terms and Conditions ................................................................................... PUG 9b (October 2013) 

ParcelPost Tracked Terms and Conditions .............................................................................. PUG 9c (October 2013) 

ParcelPost Tracked Zonal Terms and Conditions .................................................................... PUG 9d (October 2013) 

ParcelPost PO Box Priority Terms and Conditions ................................................................... PUG 9e (October 2013) 

Discontinued: ParcelPost Terms and Conditions (pre 28 March 2008)...................................PUG 10 (November 2007) 

Discontinued: PacketPost Terms and Conditions (pre 28 March 2008) ................................ PUG 10a (November 2007) 

Ready to Go Terms and Conditions ........................................................................................ PUG 11 (October 2013) 

RegisteredPost Terms and Conditions .................................................................................. PUG 11a (October 2013) 

Trackme Terms and Conditions ............................................................................................ PUG 11b (October 2013) 

International Air and International Economy Terms and Conditions ................................................ PUG 12 (July 2013) 

International Air Satchel Terms and Conditions ..................................................................... PUG 12a (October 2013) 

International Tracked Air Satchel Terms and Conditions............................................................PUG 12b (October 2013) 

Armed Forces Terms and Conditions .................................................................................... PUG 12c (October 2013) 

International Bulk Mail Terms and Conditions ........................................................................ PUG 12d (October 2013) 

International Air Registered Terms and Conditions ................................................................ PUG 12e (October 2013) 

International Express Courier Terms and Conditions ..................................................................... PUG 13 (July 2013) 

International Economy Courier Terms and Conditions ................................................................. PUG 13a (July 2013) 

World zones ................................................................................................................................. PUG 14 (July 2013) 

International Business Reply Paid Terms and Conditions ........................................................ PUG 15 (October 2013) 

International Reply Coupons Terms and Conditions .............................................................. PUG 15a (October 2013) 

PO Boxes and Private Bags ......................................................................................................... PUG 16 (July 2013)

Public Contract 

Delivery of postal and courier items 

We, New Zealand Post Limited, will use reasonable 

care and skill to provide our services to you. You agree 

to pay us the full price for all of our services. We will 

deliver postal and courier items correctly addressed to 

addresses within our delivery network, which comply 

with the requirements set out in our Postal Users’ 

Guide. 

You agree not to give us for delivery any item 

which: 

is illegal, explosive, dangerous or destructive to 

send. 

is inadequately packaged, or contains anything that 

is capable, as packed, of causing injury, or damage 

to property. 

contains cash, currency, bullion, traveller’s 

cheques, deeds, negotiable instruments (including 

any bearer security, bill of exchange or uncrossed 

cheque), bonds or shares, credit or bank cards, 

vouchers, gift cards or tickets for games of chance. 

is any other type of Prohibited item under the 

Postal Users’ Guide. 

Unless you have complied with our specified 

conditions of carriage (and the item is not 

classified as prohibited for a particular service), 

you agree not to give us for delivery any item 

which is: 

fragile or Restricted (including any precious metal 

or stone, jewellery, watch, any collectible or antique 

or any painting, sculpture or other work of art); or 

a postal item with a value of over $250 or an 

international courier item with a value of over 

$2,000. 

If you give us for delivery any postal or courier 

item referred to above, or in any other way you do 

not comply with the Postal Users’ Guide: 

you understand that we and our employees and 

agents are not liable to pay any compensation to 

you for any loss or damage to that item; and 

you agree to pay us for any resulting liability, costs, 

damage or loss of any kind. 

Subject to the conditions set out in our Postal 

Users’ Guide, we limit our liability to you for loss 

of, or damage to, any item up to a maximum 

(including GST) of: 

$250 for any postal item whether for domestic or 

international delivery (other than a letter posted for 

80c or less (including GST) for which we have no 

liability under the Postal Services Act 1998). Our 

liability for domestic carriage of a postal item is on 

the basis of “declared value risk” under the 

Carriage of Goods Act 1979; 

$1,500 for any courier item for domestic delivery; 

and 

$2,000 for any courier item for international 

delivery; 

plus reimbursement of postage if the item has been 

lost. 

We have no liability to you for delay in the delivery of 

any item. Our delivery targets are a guide only. 

However, we will endeavour to ensure that your postal 

or courier item arrives within our delivery targets. 

Except as set out above and detailed further in our 

Postal Users’ Guide, we have no liability to you for any 

direct or indirect loss, damage or cost, however it 

arises (including as a result of intentional acts or 

negligence by us), subject only to the contrary terms of 

any statute including the Consumer Guarantees Act 

1993 (where applicable). 

You agree that, where you acquire goods or services 

from us for the purpose of your business, the 

provisions of the Consumer Guarantees Act 1993 

which would otherwise apply to the supply by us of any 

of our goods or services to you, do not apply. 

The Postal Users’ Guide forms part of this Public 

Contract and is available for viewing on our website, 

www.nzpost.co.nz, or at all PostShop stores and 

selected New Zealand Post retail outlets. 

Brian Roche 

Chief Executive 

July 2013 Page 1 of 1

Delivery and collection of mail 

Postie delivery 

Urban mailboxes 

To help ensure your mail is delivered safely, securely and efficiently, you must: 

have your street number and, where applicable, flat or apartment number, clearly visible on your mailbox; and 

position your mailbox on the street line, close to the footpath, on the nearest flat area, with the mail slot facing 

forward and within safe and easy reach; and 

maintain safe and clear access to your mailbox, with no shrubbery or obstacles in the way; and 

maintain safe access to your mailbox by removing any spring loaded flaps and rusty or sharp edges; and 

position your mailbox so the mail slot is between 900mm and 1200mm from the ground. 

The recommended minimum dimensions for a mailbox are: 

mail compartment: 270mm wide, 330mm deep, 160mm high 

mail slot: 250mm wide, 30mm high. 

This will help to ensure that your mailbox is large enough to hold all the mail that you receive and that your mail drops 

into the box out of sight of the street. If you receive parcels, you should consider having a separate parcel area in your 

mailbox. If you receive large amounts of mail, we recommend your mailbox is large enough to fit it. Ideally, your 

mailbox will also have a separate area for newspapers and other non-mail items. 

Further details about mailbox specifications are available on our website, www.nzpost.co.nz. 

Public rights of way/private roads 

Posties will deliver mail to mailboxes on a public right of way or private road if there are five or more mailboxes on that 

right of way and the road is of sufficient standard to enable Posties to deliver mail safely. 

All other criteria for mailboxes outlined above apply. 

Flats and apartment blocks – where mailboxes are located outside 

Groups of mailboxes must be at right angles to the footpath or roadway. 


Flats and apartment blocks – where mailboxes are located inside 

Postie delivery of mail inside apartment blocks is available when there are five or more apartments. The mailboxes 

must be locked, on the ground floor and in a common entrance. 


Business premises 

Posties will deliver mail into business premises if a locked mailbox or letter slot is provided on the ground floor and in a 

common entrance, or if a reception desk or shop counter suitable for holding mail is close to the main entrance. Posties 

will not deliver mail above the ground floor. 

Note that the Postie delivery service actually provided to you may vary slightly depending on local circumstances. 

If a delivery point is not provided, the addressee will be notified and the items will be held at the delivery branch or 

PostShop for collection – see Counter delivery below. 

Safety 

We may, at our discretion, determine that the access provided to your mailbox is not safe for our Posties and refuse to 

deliver mail until the issues we identify are resolved to our satisfaction. This applies to mailboxes located on both 

public and private roads. 

If a safe and accessible mailbox is not provided, the addressee will be notified and the items will be held at the delivery 

branch or PostShop for collection – see Counter delivery below. 

Potholes, blind corners, narrows roads and excessive vegetation are examples of conditions that may make a road 

unsafe for delivery. 

Parcel items 

If there is no one at the address the item may be left in a place that is weatherproof and out of public view. 

PUG 1 (October 2013) Page 1 of 4

Rural delivery 

Rural delivery is not available in all areas and not automatic. You must apply for rural delivery by filling in a Rural 

Delivery Service Agreement, which also sets out the terms and conditions applying to this service. The Rural Delivery 

Service Agreement is available from your local PostShop. 

Mailbox specifications for Rural Delivery differ from the urban mailbox specifications outlined above. The 

recommended minimum dimensions for a rural mailbox are: 

mail compartment: 270mm wide, 400mm deep, 270mm high 

mail slot: 250mm wide, 30mm high. 

For full details, refer to our website, www.nzpost.co.nz or the brochure Joining and using Rural Post’s services 

(ADV034). 

Counter delivery 

You may arrange for items sent via our postal network to be held at a PostShop or PostCentre for collection. Items 

addressed only to a town are treated as addresses for Counter delivery. 

Counter delivery is a short term delivery option and will only be provided to you for a maximum period of 3 months. We 

may refuse or terminate Counter delivery if other delivery services, such as Postie delivery, Rural delivery or PO 

Box/Private Bag delivery, are available to you. We may also terminate the Counter delivery service by giving you 30 

days' notice. 

Counter delivery items will be held for 30 days before being returned to sender unless: 

the sender has requested a shorter period of time; 

the item is a ParcelPost, ParcelPost Fast, ParcelPost Tracked, ParcelPost Tracked Zonal or RegisteredPost 

item - these items are returned to sender after 14 days; or 

you have been receiving the Counter delivery service for longer than 3 months or we have given you notice 

that the service is being terminated and that notice period has expired - these items will be immediately 

returned to sender. 

You must present suitable identification when collecting items over the counter. 

ParcelPod 

Refer to www.nzpost.co.nz/parcelpod or call 0800 501 501 for details about our ParcelPod parcel delivery service and 

the terms and conditions that apply. 

Redirection and Hold services 

Ask at your local PostShop or call 0800 501 501 for details about these services and the terms and conditions that 

apply. 

Poste Restante 

If you are an overseas visitor you may arrange for items addressed to you to be held at selected PostShop stores for 

collection (refer to our website at www.nzpost.co.nz/posterestante for a list of stores where the Poste Restante service 

is available). Poste Restante mail is held for two months before being returned to sender. 

The Poste Restante service allows you to: 

receive mail and parcels 

leave messages for people you wish to contact 

redirect mail within New Zealand (mail cannot be redirected to a hotel, motel, motor camp, hostel or boarding 

house). 

Mail addressed to a Poste Restante location must include: 

the addressee’s full name 

the words “Poste Restante” 

the town or city of the Poste Restante location 

the words “New Zealand” 

a return address. 

Fees apply to Poste Restante services. For details, refer to our website at www.nzpost.co.nz/posterestante, ask at a 

PostShop that accepts Poste Restante mail or call our Customer Service Centre on 0800 501 501. Parcels held at 

Poste Restante must have maximum dimensions no larger than those allowed for the ParcelPost service: length 1.5m, 

length + girth 2.5m, volume (length (m) x thickness (m) x height (m)) 0.125m³. The maximum weight for this service is 

25kg actual or volumetric weight, whichever is greater. 

You must present suitable identification when collecting Poste Restante items. 

Posting keys 

This service is only available for posting within New Zealand. Keys must not be put in an envelope. On delivery, the 

owner is charged a fee equal to the postage rate of a medium envelope plus a handling fee. 


Mail in dispute 

If there is a dispute between parties as to who is entitled to receive an item, we may refuse to deliver the item. If the 

parties cannot agree on who is entitled to the item it will be treated as undeliverable and returned to sender. 

Mail for deceased persons 

Mail will be delivered as addressed until we are instructed otherwise. Mail can be redirected to the administrator of the 

estate. Mail may be redirected to a relative of the deceased provided: 

they have authority to accept mail items on behalf of the deceased; and 

other relatives do not object to them receiving the deceased's mail. 

We may require the person receiving the mail to indemnify us against any claims that result from the redirection of the 

deceased’s mail to them. 

Bankrupts, companies in receivership or liquidation 

Items addressed to a bankrupt, or a company in receivership or liquidation, will be delivered to the addressee. Items will 

only be redirected to the duly appointed official assignee, receiver or liquidator (evidence of appointment may be 

requested) if a redirection request is completed in accordance with our usual terms and conditions for the redirection 

service. 

Undeliverable items 

Items sent within New Zealand that we cannot deliver and that have a sender's address will be returned to sender. 

Items sent within New Zealand that we cannot deliver and which do not have a sender's address will be sent to 

New Zealand Post's Returned Letter Office and will be dealt with in accordance with the Postal Services Act 1998. 

Letters (including postcards) and parcels under 2kg from overseas that we cannot deliver will be returned to the country 

they were sent from. Registered items will always be returned to the country they were sent from. 

Parcels (insured or over 2kg) or courier items from overseas that we cannot deliver will be dealt with in accordance with 

the instructions on the Customs Declaration or Consignment Note. 

Printed papers will only be returned to the country they were sent from if specifically requested by the sender. This 

must be marked on the item in the language of the destination country. 

Postage 

We do not repurchase postage stamps or other prepaid postage. 

We do not accept: 

postage that isn’t valid for our network; 

postage that has already been used (whether it has been postmarked or not); 

postage that is imperfect (i.e. defaced, incomplete or cut); 

postage that is issued by other countries, including New Zealand dependencies; 

postage that is not on the outside of the mail item (e.g. is placed under shrink wrap or flow wrap) 

postage stamps that are imprinted stamps cut from a bill, note form, share transfer or stamp duty cheques; 

postage stamps as a method of payment for ParcelPost Tracked, unless they are accompanied by a barcode 

sticker; 

any item that has any non-postal stamp or charity or other label, as well as designs likely to be mistaken for 

postage stamps or service labels, affixed or printed on the address side. 

Short Paid items 

If an item does not have enough postage for delivery, we are not obliged to deliver it. We may, at our discretion, return 

the item to the sender, delay it, or deliver it. 

If we deliver the item, we may charge a handling fee in addition to the postage owing. If we return the item to the 

sender, then we will not refund the postage previously paid, and full postage may need to be re-applied to resend the 

item. If there is no return address, the item may be treated as undeliverable and sent to New Zealand Post's Returned 

Letter Office, to be opened in order to identify the sender, and/or destroyed or otherwise disposed of, in accordance 

with the Postal Services Act 1998. 

Cancellation of stamps 

Cancellation of philatelic items may be done over selected PostShop counters. This Philatelic service is only allowed for 

New Zealand Post products. Postage payment options not originating from New Zealand Post do not qualify for this 

service offering, even though they may be using the New Zealand Post network for delivery. The items will be handed 

back to you without going through the normal mail system. Under no circumstances will we alter date stamps to 

accommodate a request for cancellation. 

Working days 

The terms and conditions for our services refer to delivery targets in working days. A working day means any day other 

than a Saturday, Sunday, or public holiday recognised in the place where services are being performed. 


For the purposes of delivery targets, the day in which the mail item is accepted by us is day zero. If you post an item 

over the counter in a New Zealand Post retail outlet after that day’s final clearance, day zero will be the next working 

day. 


Prohibited and Restricted items and Compensation Terms and 

Conditions 

The terms and conditions of this Postal Users’ Guide apply to the domestic courier services named in Table A below 

only. They do not apply to domestic courier services purchased directly from Express Couriers Limited and lodged at 

New Zealand Post retail outlets. In that instance, Express Couriers Limited’s terms of carriage will apply. 

Where compensation is payable for loss of, or damage to, a postal or courier item, compensation will be paid (up to the 

compensation limit for that service and subject to any exclusions) for the lesser of: 

the value or declared value of the item; or 

an indemnity value as determined by us; or 

the cost of repairing the damage. 

1 Compensation limits for sending within New Zealand 

Our compensation payments (including GST) for loss of, or damage to, postal or courier items sent within New Zealand 

and overseas are limited to the amounts shown in Table A (plus reimbursement of postage if the item was lost). These 

standard compensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations 

and exclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3to 5. 

Table A: Standard compensation limits for items sent within New Zealand 

Standard compensation 

limit 

(NZ$) 

Additional compensation 

cover available 

(NZ$) 

Domestic postal services 

Letters and postcards: 

- 80 cents or less (including GST) No compensation payable No 

- More than 80 cents (including 

GST) 

$250 No 

Domestic parcels 

Standard parcel 

Tracked parcel 

Courier parcel 

Courier & Signature parcel 

$250 No 

$1500 No 

Other Domestic courier services 

RegisteredPost $250 No 

Notes on Table A 

Under the Postal Services Act 1998, we have no liability to you for loss of, or damage to, letters with postage 

of 80 cents or less (including GST). 

Letters with postage of more than 80 cents (including GST), parcels and RegisteredPost items are carried on 

the basis of “declared value risk” under the Carriage of Goods Act 1979. Our liability (if any) for loss of, or 

damage to, these items is limited to a maximum amount of $250, plus reimbursement of postage if the item 

was lost. 

Items valued over $250 cannot be sent for postal delivery in New Zealand (but may be sent by Courier and 

Courier & Signature parcels - see next bullet point). We do not pay compensation for loss of, or damage to 

postal items valued over $250. 

Domestic courier items are carried on the basis of “limited carrier's risk” under the Carriage of Goods Act 

1979. Our liability (if any) for loss of, or damage to, domestic courier items is limited to a maximum of $1,500. 

Items valued over $1,500 may be sent by domestic courier. However, the maximum compensation payable is 

$1,500. 

Additional compensation cover is not available for postal or courier items sent within New Zealand. 


2 Compensation limits for sending internationally 

Our compensation payments (including GST) for loss of, or damage to, postal or courier items sent internationally are 

limited to the amounts shown in Table B (plus reimbursement of postage if the item was lost). These standard 

compensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations and 

exclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3 to 5. 

Table B: Standard compensations limits for items sent internationally 

Standard compensation 

limit 

(NZ$) 

Additional compensation cover 

available 

(NZ$) 

International postal services 

Letters (including postcards and 

aerogrammes) 

International Economy and International 

Air parcels 

$250 No 

$250 Yes. Additional compensation cover 

can be purchased (including for some 

Restricted items 1 ) up to a limit of 

$1,500 

International Air Registered $250 No 

International courier services 

International Express Courier $2,000 Yes. Additional compensation cover 



$50,000 

International Economy Courier $2,000 Yes. Additional compensation cover 



$5,000 

Notes on Table B 

Our liability (if any) for loss of, or damage to, international postal items is limited to a maximum amount of 

$250, plus reimbursement of postage if the item was lost. 

Our liability (if any) for loss of, or damage to, international courier items is limited to a maximum amount of 

$2,000, plus reimbursement of postage if the item was lost. 

Items valued at more than the compensation limit for a particular international service must either: 

be sent using a service with a higher compensation limit, or 

if it is available, you must purchase additional compensation cover. 

If you have purchased additional compensation cover, compensation payments will be made in accordance 

with that cover up to the limit of cover purchased. 

If you purchase additional compensation cover, we will either provide that cover ourselves or we will arrange 

cover with a third party insurer (in which case we may retain an administration fee). 

For information on how to purchase additional compensation cover, ask at your local PostShop or 

New Zealand Post retail outlet, or call our Customer Service Centre on 0800 73 63 53. 

3 Prohibited items 

Prohibited items are items that cannot be sent unless we have specifically agreed in writing to carry them. You must 

not post or courier any Prohibited item. 

We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if the item is a 

Prohibited item. 

We may, in special circumstances, agree conditions for the carriage of some Prohibited items with individual 

New Zealand Post Account customers. Any variations to the prohibitions set out below will only be valid if they are 

included in the written contract you have with us or if you have written confirmation of the agreed variation from an 

authorised New Zealand Post representative. 

It is your responsibility to check whether the item you are sending is prohibited and acceptance of any item by us 

does not free you of this responsibility. For example: 

1 

See paragraph 4 


the New Zealand Government prohibits or restricts the exportation of various types of items (such as 

prescription medication and antiquities). For further information contact the New Zealand Customs Service or 

the appropriate government authority. 

additional restrictions may be placed on items by other countries. 

If you are unsure, our Customer Service Centre is always happy to help but, due to the complex nature of some 

products, it remains your responsibility to ensure your item is safe to send. 

Prohibited items may appear harmless but can easily become dangerous under certain circumstances, e.g. air pressure 

or temperature changes. Almost all international items and many domestic items travel by air at some stage of their 

journey. 

Any item capable of causing injury to people or damage to property must be appropriately packaged before it is brought 

into any PostShop or New Zealand Post retail outlet. 

We may open and inspect any item we suspect may be, or may contain, a Prohibited item. If we find a Prohibited item it 

will not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at our 

discretion and at your cost: 

make the item safe; 

return the item to you by a licensed dangerous goods carrier or security firm; 

destroy the item; 

dispose of the item; or 

deliver the item to the appropriate authorities. 

There are also penalties for sending prohibited items under the Postal Services Act 1998, the Civil Aviation Act 1990 

and other legislation. 

Prohibited items include, but are not limited to, the following categories: 

any item that is illegal or prohibited by law or any authority, whether in New Zealand or the destination country; 

any item that is capable, as packed, of causing injury to people or damage to property; 

any item that is classified as Restricted under our terms and conditions where you have not complied with the 

conditions of carriage for that item (for more information about Restricted items refer to paragraph 4 below); 

any item that is listed in the International Air Transport Association (IATA) Dangerous Goods Regulations 2 . This 

includes explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic 

(poisonous) and infectious substances, radioactive materials (except in quantities exempted from the Radiation 

Protection Act 1965 – for details refer to the Restricted items information in paragraph 4 below), corrosives, and 

highly magnetic and polymerisable substances; 

any unsolicited indecent item or representation of any kind; 

travellers cheques, deeds, negotiable instruments (including any bearer security, bill of exchange or uncrossed 

cheque), bonds or shares, credit or bank cards, cash, currency, bullion or vouchers, gift cards or tickets for any 

games of chance (e.g. raffle and lottery tickets); 

unused stamps (however, these can still be sent using international services – for details refer to the conditions 

of carriage for Restricted items in paragraph 4 below); 

all drugs unless in prescription quantities and packaged correctly (additional restrictions apply for international 

services – for details refer to the conditions of carriage of Restricted items in paragraph 4 below); 

firearms (including parts) and ammunition. Firearm parts are any piece of a firearm that is designed or intended 

to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are 

not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly. Firearm 

accessories such as sights, slings and bipods/tripods are permitted to be sent, subject to all other terms and 

conditions of this Postal Users’ Guide and all relevant regulations; 

human remains, including ashes; 

any noxious substance or thing, or any dead animal; 

live animals, except for correctly packaged bees, leeches, silkworms and harmless insects. For details refer to 

our website at www.nzpost.co.nz/packageitems; 

perishable items; 

jewellery, watches, precious metals or stones (however, these can still be sent using some international services 

– for details refer to the conditions of carriage for Restricted items in paragraph 4 below); 

any collectible or antique or any painting, sculpture or other work of art (however, these can still be sent using 

some international services – for details refer to the conditions of carriage for Restricted items in paragraph 4 

below); 

lithium ion and lithium polymer batteries (however, these can still be sent using domestic courier services and 

International Express Courier – restrictions apply; for details refer to the conditions of carriage for Restricted 

items in paragraph 4 below); 

fragile items when using domestic courier services only (however, restrictions apply for all other services – refer 

to the conditions of carriage for Restricted items in paragraph 4 below); 

any item that is inadequately packaged. 

2 

Available for purchase from selected bookshops. 


Goods to countries subject to United Nations sanctions – United Nations sanctions prohibit certain 

prescribed goods from being sent to certain countries unless with the approval of the Minister of Foreign Affairs. 

For further details refer to: http://www.mfat.govt.nz/Treaties-and-International-Law/09-United-Nations-Security- 

Council-Sanctions/index.php 

Quick reference guide to common Prohibited items 

This list is a guide only; it is not a complete list of all prohibited items. 

Acid 

Adhesive products (containing flammable liquid) 

Aerosol cans (e.g. hairspray) 

Air bag (car) 

Alarm devices (gas or battery powered) 

Alcohol (more than 5 litres) 

Alcohol (more than 70% by volume) 

Alkaline 

Ammonia-based products 

Ammunition 

Animals (except correctly packaged bees, leeches, silkworms 

and harmless insects) 

Anti-freeze 

Appliances (containing batteries) 

Asbestos 

Barometers 

Batteries (contained in any appliance - batteries must be 

removed and packaged separately) 

Batteries (made from lithium Ion, some exceptions apply) 

Batteries (car or wet cell) 

Battery fluid 

Blasting caps 

Bleach 

Brake fluid 

Bullets 

Bullion 

Butane 

Camphor 

Caps for starting guns 

Caps for toy guns 

Carbon paper 

Cash, currency or vouchers/gift cards/tickets for games of 

chance 

Caustic soda 

Charcoal 

Chemicals 

Chlorates 

Chlorine 

Christmas crackers 

Cigarette lighters 

Cleaning materials (liquid or powder) 

Compressed air 

Deodorant (aerosols) 

Disinfectants 

Drugs (unless in prescription quantities) 

Dry ice 

Dyes 

Essential oils (e.g. eucalyptus, tea tree) 

Fertilisers 

Fibreglass repair kits 

Fire extinguishers 

Fire lighters 

Firearms (including parts) and ammunition 

Fireworks (e.g. skyrockets, sparklers, crackers) 

First Aid kits 

Flares 

Flint lighters 

Furs and skins (untreated) 

Gas (e.g. propane, butane, hydrogen, helium) 

Gas cylinders (e.g. camping gas cylinders - full or empty) 

Generators (fuel powered) 

Glue (e.g. flammable, quick drying) 

Grenades (including imitation Grenades) 

Hair colouring/bleaches 

Hairspray (aerosol) 

Human remains (including ashes) 

Igniters 

Indecent goods 

Insecticides 

Jewellery, precious metals or stones 

Kerosene 

Laundry detergents 

Lighter fluid 

Liquid nitrogen 

Magnetic material 

Magnets 

Matches 

Mercury 

Motor fuels 

Nail polish 

Nail polish remover 

Narcotics 

Oven cleaners (containing caustic soda) 

Oxygen cylinders, including compressed air 

Paint (oil based) 

Party poppers 

Perfume (including aftershave, cologne) 

Peroxides 

Petrol 

Phosphorus 

Plastic solvent 

Poisons (e.g. cyanide, lead, arsenic) 

Polish 

Polyester resin kits 

Propane 

Shock absorbers (gas or compressed air) 

Signals, distress 

Signals, smoke 

Sodium 

Solvents 

Sparklers 

Stun guns, tasers and stun batons 

Sulphuric acid 

Swimming pool chemicals 

Tea tree oil 

Textile dyes 

Theatrical flares 

Thermometers (mercury) 

Toner (e.g. photocopier toner, toner cartridges) 

Toy caps 

Toys (containing batteries) 

Turpentine 

Varnish (e.g. removers, thinners) 

Watches 

Weapons, including bows, crossbows and arrows, harpoons, 

guns, spear guns, sling shots and catapults 

Weed killers 

Zinc powder 


4 Restricted items 

The terms High Risk items and Restricted items currently are both used in New Zealand Post collateral and on items 

such as postage included bags. For the purposes of these terms and conditions, they both have the same meaning. 

Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in Table 

C below. If the specified conditions of carriage are not met for any Restricted item, including the requirement to 

purchase additional compensation, the item will be classified as a Prohibited item instead and: 

you must not give us that item for delivery; and 

we are not liable to pay compensation if you give us the item for delivery and it is lost or damaged. 

Some items listed in Table C are Prohibited items when using certain services. For details about Prohibited items, refer 

to paragraph 3 above. 

Where noted in Table C, you must purchase additional compensation cover for the full value of the item you are 

sending. Additional compensation cover is only available when sending items internationally and is available up to the 

limits specified as follows: 

International Air and International Economy (parcels only): up to a limit of $NZ1,500 

International Economy Courier: up to a limit of $5,000 

International Express Courier: up to a limit of $50,000. 

Our general handling and transport processes are the same for all items, and we cannot provide any special treatment 

for items that are fragile. It is your responsibility to ensure that any item is well packaged and can withstand a 1.2m 

drop. It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item. By accepting your item, we do 

not acknowledge that the packaging is adequate. For more information about packaging, visit our website at 

www.nzpost.co.nz/packageitems. 

We may, in special circumstances, agree different conditions for the carriage of Restricted items with individual 

New Zealand Post Account customers. Any variations to the conditions set out in the table below will only be valid if 

they are included in the written contract you have with us or if you have written confirmation of the agreed variation from 

an authorised New Zealand Post representative. 

The New Zealand Government prohibits or restricts the export of various types of items (such as prescription 

medication and antiquities). You must ensure that your item is not prohibited from export or that you meet any export 

restrictions on the item you are planning to send. For further information, contact the New Zealand Customs Service or 

the appropriate government authority. 

Additional restrictions may be placed on items by other countries. It is your responsibility to ensure that your item is not 

prohibited or restricted in the country you are sending to. 

Table C Conditions of carriage for Restricted items 

You must comply with the conditions of carriage for each category that applies to your item. 

Domestic services 

International services 

Item 

Letters, 

postcards, 

Standard 

parcels, Tracked 

parcels and 

RegisteredPost 

items 

Courier and 

Courier & 

Signature 

parcels 

International Air 

and International 

Economy 

International 

Express Courier 

International 

Economy 

Courier 

Any item with contents 

valued at more than the 

standard compensation 

limit for the service 

selected (For standard 

compensation limits see 

Tables A and B on pages 

1 and 2) 

Prohibited item 

We will accept 

items over this 

value however will 

only be liable for 

loss/damage 

claims up to the 

value of NZ$1,500 

Can be sent only if 

additional 

compensation 

cover is purchased 


additional 

compensation 



additional 

compensation 


Stamps (unused) Prohibited item Prohibited item Can be sent only if 

additional 

compensation 



additional 

compensation 



additional 

compensation 


Jewellery, watches, 

precious metals or 

stones valued under 

Prohibited item Prohibited item Can be sent only if 

additional 

compensation 


additional 

compensation 


additional 

compensation 


NZ$250 cover is purchased cover is purchased cover is purchased 

Jewellery, watches, 

precious metals or 

stones valued over 

NZ$250 

Prohibited item Prohibited item Prohibited item Can be sent only if 

additional 

compensation 



additional 

compensation 


Any collectible or 

antique or any painting, 

sculpture or other work 

of art valued 

under NZ$1,500 

Prohibited item Prohibited item Can be sent only if 

additional 

compensation 



additional 

compensation 



additional 

compensation 


Any collectible or 

antique or any painting, 

sculpture or other work 

of art valued 

over NZ$1,500 

Prohibited item Prohibited item Prohibited item Can be sent only if 

additional 

compensation 



additional 

compensation 


Fragile items 


packaged to 

withstand transport 

and handling 



packaged to 


and handling 


packaged to 


and handling 


packaged to 


and handling 

Electronic/electric 

appliances and devices 

Batteries must be removed and wrapped separately. If the battery cannot be removed, the item can only be 

sent if it does not have a transmit function or moving parts. Additional restrictions apply if the appliance or 

device contains lithium batteries – refer to the information below. 

Lithium ion and lithium 

polymer batteries 

Priority domestic 

postal services 1 


All other services 

Refer to the 

requirements for 

electronic/electric 

appliances and 

devices. 

Special packaging 

requirements must 

be met in 

accordance with 

IATA regulations. 

For details, refer to 

the information 

below. 


Special packaging 

requirements must 

be met in 

accordance with 

IATA regulations. 

For details, refer to 

the information 

below. 

A Lithium Ion 

Battery document 

(ADV550) must be 

completed and sent 

with your 

international 

documents. 


Liquids not otherwise 

classified as dangerous 

Must be packaged in a way to ensure no leakage or breakage of the container. 

Radioactive substances 

Must be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by the 

International Atomic Energy Agency (e.g. domestic smoke alarms). 

Poisons not classified 

as class 6.1 Dangerous 

Goods in the IATA 

Regulations 


Must be packaged 

correctly 

Must be sent using 

a signature 

required service 



correctly 


correctly 

Narcotic drugs (where 

allowable) 


Must be sent by an 

authorised 

organisation 



authorised 

organisation 


authorised 

organisation 


correctly 


correctly 


correctly 


a signature 


equired service 

Perishable biological 

specimens and 

substances not 

classified as class 6.2 

Dangerous Goods in 

the IATA Regulations 


Must be sent to a 

recognised 

laboratory, medical 

institution, medical 

practitioner or vet 


in accordance with 

The Guideline for 

Packaging and 

Shipping of 

Infectious 

Substances by the 

New Zealand 

Communicable 

Diseases Centre 



recognised 







Packaging and 

Shipping of 

Infectious 



Communicable 



recognised 







Packaging and 

Shipping of 

Infectious 



Communicable 



a signature 

required service 

1 Priority domestic services are FastPost, ParcelPost PO Box Priority and BoxLink 

IATA Regulations for sending lithium ion and lithium polymer batteries 

Must be sent using International Express Courier only. 

The battery must be sufficiently wrapped and packaged separately within the parcel to withstand a 1.2m drop. 

This is the inside package. 

If the battery is enclosed internally and cannot be removed (e.g. iPods), the whole item must be sufficiently 

wrapped and packaged separately within the parcel to withstand a 1.2m drop. This is the inside package. 

The inside package must have a MAIL285 sticker or equivalent label attached. 

The outer package must have a MAIL285 sticker or equivalent label attached. 

A completed Lithium Battery Document (ADV550) must be completed and included into the clear pouch with the 

other international sending documents. 

MAIL285 stickers are available at PostShops and New Zealand Post retail outlets. 

ADV550 – Lithium Battery Document is available at PostShops and New Zealand Post retail outlets and online 

www.nzpost.co.nz/prohibiteditems. 

5 Other limitations and exclusions 

In addition to Prohibited and Restricted items, other limitations and exclusions apply. 

We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if: 

you have not complied with all other relevant terms and conditions of the Public Contract and Postal Users’ 

Guide; 

the item is incorrectly addressed (addressing is the sender's responsibility and acceptance of any item by us 

does not free the sender of this responsibility); 

the item is a letter posted for 80 cents or less including GST; 

the item is unlawfully sent; 

the item is seized or confiscated by Customs or any other government agency or border control authority, 

regardless of whether it is a Prohibited or Restricted item or not; 

any required documentation was not fully and correctly completed by the sender; 

no proof of posting is provided; 

the loss or damage is the result of any neglect on the part of the sender; 

the item is sent to a country where no postal or courier service exists; 

the loss or damage is the result of an event beyond our reasonable control; 

the loss or damage occurs after delivery; 

you have bought our services for the purpose of a business and: 

the loss is consequential or indirect loss or damage, loss of profits or economic loss (for example as a 

result of delay); 

you make a claim for loss or damage more than seven days after delivery of the item; 

you make a claim for non delivery more than 14 days after the item was sent using a domestic 

service or international courier service, or more than 90 days after the item was sent using 

International Air or International Economy. 


You agree that, where you acquire goods or services for us for the purpose of your business, the provisions of the 

Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of any of our goods or services to 

you, do not apply. 

6 Making a compensation claim 

Compensation claims for items posted from overseas must be initiated by the sender with the postal authority 

in the country it was sent from. The information below does not apply. 

All other compensation claims should be lodged with New Zealand Post or CourierPost, depending on the 

service used. 

For all domestic and international postal services (excluding RegisteredPost), the compensation 

claim should be lodged with New Zealand Post by: 

completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; or 

calling the New Zealand Post Customer Service Centre on 0800 501 501 

For all international courier services, the compensation claim should be lodged with 

New Zealand Post by: 

completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; or 

calling the New Zealand Post Customer Service Centre on 0800 73 63 53 

For domestic RegisteredPost and all domestic courier services, the compensation claim should 

be lodged with CourierPost by calling the CourierPost Customer Service Centre on 

0800 268 743. 

We usually pay compensation to the sender, but the sender can waive this right in favour of the addressee. An 

addressee will receive the same amount of compensation as we would have paid to the sender if the sender had 

made the claim themselves. 

Compensation claims should be made within: 

seven days of delivery if your claim is for damage or missing contents; 

14 days of sending if your claim is for non delivery of an item sent using a domestic postal or 

courier service; 

14 days of sending if your claim is for non delivery of an item sent using an international courier 

service; or 

90 days of sending if your claim is for non delivery of an item sent using an international postal 

service. 

When making a compensation claim for loss of, or damage to, a postal or courier item, you must give us the 

following information: 

time, date and place of posting 

sender and addressee details 

proof of posting (receipts or invoices) 

evidence of value of the item (cost or replacement price (see below), receipts or valuation 

notice). We require independent proof of the value of the item and we may not pay you 

compensation if you don't provide this. An online auction number is sufficient for these 

purposes. 

tracking number (where applicable) 

sender's copy of the Consignment Note or Customs Declaration (where applicable); and 

GST number (where applicable). 

If the item is damaged or some of the contents are missing, you must take the item and its packaging (as near 

as possible in the same condition as when it was delivered) to your nearest PostShop or New Zealand Post 

retail outlet. We may keep the item while we make inquiries. In the case of an item sent overseas, the 

addressee should take the item to the postal authority in their country. 

We individually investigate each compensation claim. Because of this, resolution of your case may not be 

immediate and some international investigations may take several months to complete. 

Compensation payments to customers sending second hand goods that have been sold online (e.g. through 

online auction sites) are based on the sale price of the item. 

Compensation payments to business customers are based on the cost price of the item to the sender, not the 

retail price of the item. 

Rather than pay you compensation, we may replace or reinstate the item. 

If compensation for damage to an item has been paid in full, then we may dispose of the damaged item as we 

choose. 

If we pay you compensation in full for a lost item and the item later turns up, the item will be our property. If you 

want to have the item returned to you, you must refund the compensation payment you received in full. 


Standard Post letters Terms and Conditions 

Summary of key 

features 

Ideal for sending letters, documents and postcards within New Zealand. 

Dimensions and weight 

restrictions 

Size 

Maximum 

dimensions 

(height x length) 

Maximum 

weight 

Maximum thickness 

Medium 130mm x 235mm 500g 6mm 

Large 165mm x 235mm 500g 10mm 

Extra large 230mm x 325mm 750g 20mm 

Oversize 260mm x 385mm 1kg 20mm 

Dimensions and weight restrictions include the envelope. 

If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg it 

will be classified as a parcel. 

Delivery target 

Nationwide up to 3 working days. 

The delivery target is a guide only and we do not guarantee that your item will reach its 

destination within the time stated. Delivery to and from rural or remote areas may take 

longer. 

Minimum volume 

No minimum volume. 

Product requirements 

All items must have the correct postage attached to the front, top right-hand corner of 

the envelope or be posted in a Standard Post postage included envelope. 

All items must have a valid New Zealand delivery address. 

We recommend you include a return address. Items that we are unable to deliver and 

that do not have a return address will be sent to the New Zealand Post Returned 

Letters Office and dealt with in accordance with the Postal Services Act 1998. 

Standard Post postage included envelopes can be used to send items by Standard 

Post. They can only be used once and only within New Zealand. 

Lodgement options 

New Zealand Post street posting boxes 

PostShop letter slots 

Over the counter at PostShops and selected New Zealand Post retail outlets 

New Zealand Post Mail Service Centres 

New Zealand Post Business Mail Centres 

Business customers: items may also be lodged with your courier if you have a 

mail pick up service 

Prohibited and 

Restricted items 

Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted 

items include (but are not limited to) dangerous, perishable, fragile and high value 

items. Refer to section 2 of this Postal Users' Guide for full details. 


Compensation terms 

and conditions 

Items posted for 80 cents or less 

(including GST) 

In accordance with the Postal 

Services Act, no compensation is 

payable on items with postage of 80 

cents or less 

Items posted for more than 80 cents 


The maximum compensation payable is 

NZ$250* 

* This limit is subject to a number of important limitations and exclusions, in particular in 

relation to Prohibited and Restricted items. For further information about our 

Compensation terms and conditions and Prohibited and Restricted items, refer to 

section 2 of this Postal Users' Guide. 

Other terms and 

conditions 

Additional terms and conditions apply; refer to the Public Contract and section 1 of this 



FastPost letters Terms and Conditions 


features 

Ideal for sending letters, documents and postcards within New Zealand with a next 

working day delivery target. 


restrictions 

Size 

Maximum 

dimensions 


Maximum 

weight 









Delivery targets 

Across Town 

Next working day 

Nationwide* 


Delivery targets are a guide only and we do not guarantee that your item will reach its 

destination within the delivery target. Delivery to and from rural or remote areas may 

take longer. 

* FastPost is targeted for next working day between major towns and citites. 




All items must: 

have the correct postage attached to the front, top right-hand corner of the 

envelope and a blue FastPost service indicator attached to the front, top lefthand 

corner of the envelope; or 

be posted in a FastPost postage included envelope; and 

have a valid New Zealand delivery address. 

Blue FastPost service indicators are available free from all PostShops and selected 

New Zealand Post retail outlets, on our website, www.nzpost.co.nz, or by contacting 

our Customer Service Centre on 0800 501 501. 

FastPost postage included envelopes can be used to send items by FastPost. They 

can only be used once and only within New Zealand. 

We recommend you include a return address. Items that we are unable to deliver and 

that do not have a return address will be sent to the New Zealand Post Returned 

Letters Office and dealt with in accordance with the Postal Services Act 1998. 










Lodgement 

requirements 

FastPost items must be posted in the FastPost slot of New Zealand Post street posting 

boxes or PostShop letter slots. If the item is not posted in the FastPost slot, it may not 

receive the FastPost service. 

Business customers: FastPost items must be bundled separately from other items so 

they are clearly identified as requiring priority service. FastPost items mixed with nonpriority 

items may not receive the FastPost service. 













cents or less 




NZ$250* 






conditions 




FreePost letters Terms and Conditions 


features 

FreePost is a service used by businesses to enable their customers to correspond with 

them without the customer having to pay for postage. 

Businesses only pay for postage when they receive responses from their customers. 

Approved and non-approved envelope format options are available. 

To use FreePost a business must: 

be a New Zealand Post PO Box or Private Bag holder (FreePost responses 

cannot be sent to street or rural addresses); and 

have a FreePost authority number or word. 


restrictions 

Non-approved FreePost format 

Size 

Maximum 

dimensions 


Maximum weight 






Approved Freepost format (medium size envelopes only) 

Size 

Minimum 

dimensions 


Maximum 

dimensions 


Maximum 

weight 

Maximum 

thickness 

Medium 92mm x 165mm 130mm x 235mm 500g 6mm 

Notes on Non-approved and Approved FreePost formats 


If your item is larger than 260mm x 385mm or thicker than 20mm or heavier 

than 1kg it will be classified as a parcel. 





longer. 

A FastPost service indicator sticker cannot be placed on a FreePost letter in order to 

achieve a faster delivery standard. 




Approved format envelopes must comply with our envelope layout standards as 

updated from time to time. For full details refer to our website at 

www.nzpost.co.nz/freepost or: 


FreePost envelope layout standards (ADV669) 

Domestic Bulk Mail Envelope Layout Standards (ADV391) 

These brochures are available on our website, www.nzpost.co.nz, or by calling our 

Customer Service Centre on 0800 501 501. 

To qualify for the approved format rate, your envelope must comply with both the 

approved envelope layout standards and the dimension and weight restrictions. 

Envelopes not meeting these requirements will be charged the non-approved format 

rate. 

We recommend that you have your envelope format checked before printing by faxing it 

to our Customer Service Centre on 0800 424 802 or emailing it to fp.pp@nzpost.co.nz 

All FreePost items must: 

be addressed to a valid New Zealand Post PO Box or Private Bag delivery 

address. FreePost items cannot be sent to street or rural addresses; and 

include your organisation’s name and your FreePost authority number or word. 

For further information, refer to our website at www.nzpost.co.nz/addressing, or call our 


We will check your FreePost items to ensure they meet our FreePost requirements. If 

your items do not meet these requirements, we may refuse to accept or deliver those 

items. 


conditions 

Applying for a FreePost authority number or word 

To apply for a FreePost authority number or word you must fill in the FreePost 

application form available on our website at www.nzpost.co.nz/freepost, or by 

contacting our Customer Service Centre on 0800 501 501. 

You are able to use your FreePost authority number or word until it is cancelled, either 

by yourself or New Zealand Post. 

You cannot have the FreePost authority number or word you choose if that number or 

word is already being used by someone else or if we decide it isn’t suitable. 

Paying for FreePost 

When you receive FreePost responses, a card will be left in your New Zealand Post 

PO Box or Private Bag telling you how many responses you have received and the 

amount you need to pay. You must pay by cash or cheque at the time you collect your 

FreePost responses or, if you are one of our New Zealand Post Account customers, we 

will invoice you. 

Cancelling your FreePost authority number or word 

We reserve the right to cancel your FreePost authority word or number at any time. 

You must inform us in writing if you want to cancel your FreePost authority number or 

word. 

If your FreePost authority number or word is cancelled (either by us or at your request) 

you must inform all of your customers that they can no longer use it. You agree to pay 

for any mail received using your FreePost authority number or word after it has been 

cancelled. 













cents or less 

Items posted for more than 80c 



NZ$250* 





section 2 of this Postal Users’ Guide. 


conditions 




BoxLink Terms and Conditions 

Discontinued BoxLink products and services 

On 28 March 2008, New Zealand Post ceased selling: 

BoxLink postage included stickers for medium and extra large envelopes (product codes BX003 and BX006); 

and 

BoxLink plastic foolscap postage included envelopes (product code BXMF). 

However, you can continue to use up your existing stock after 28 March 2008, until you have run out. BoxLink extra 

large postage included stickers can also be applied to large, extra large and oversize envelope sizes until you have run 

out. 

The maximum weight of BoxLink plastic foolscap postage included envelopes is 2kg and the maximum thickness is 

40mm. 


features 

BoxLink is a fast and cost-effective way for businesses to send letters and other 

documents to New Zealand Post PO Boxes and Private Bags. 

BoxLink cannot be used: 

to send items to street or rural addresses; 

as prepaid reply envelopes (response devices) for customers to mail back to 

you. 

Items may only be sent to New Zealand Post PO Boxes and Private Bags. 


restrictions 

Size 

Maximum dimensions 


Maximum 

weight 













longer. 




BoxLink items must: 

have a BoxLink service indicator or digital postage meter (DPM) impression on 

the front, top, right-hand corner of the envelope or be posted in a BoxLink 

postage included envelope 

be addressed to a New Zealand Post PO Box or Private Bag (BoxLink items 


cannot be sent to street or rural addresses) 

include a New Zealand Post PO Box or Private Bag return address. 

BoxLink postage included envelopes can be used to send items by BoxLink. They can 

only be used once and only within New Zealand. They can only be sent to 

New Zealand PO Boxes and Private Bags. 







BoxLink items should not be posted in street posting boxes or PostShop letter slots, as 

they may not receive the BoxLink service. 

Lodgement 

requirements 

BoxLink items must be bundled separately from other items so they are clearly 

identified as requiring priority service. BoxLink items mixed with non-priority items may 

not receive the BoxLink service. 













cents or less 




NZ$250* 






conditions 




VolumePost 1 Terms and Conditions 


features 

For sending Bulk Mail within New Zealand. 

Minimum lodgement requirement is 1000 items of the same size. 

To use VolumePost 1 you must: 

• have a PermitPost number 

• submit a completed Statement of Posting with your lodgement (either a 

manual AR19N form or a Lodgement Manager Manifest) 

• meet all lodgement requirements 

• declare your Statement of Accuracy % and ID number on the Statement of 

Posting 

• comply with the relevant envelope layout standards and addressing layout 

standards 

• be a New Zealand Post Account customer. 


restrictions 

Size 

Minimum 

dimensions 


Maximum 

dimensions 


Maximum 

weight 

Maximum 

thickness 


Large 88mm x 138mm 165mm x 240mm 75g 6mm 




Delivery target is a guide only and we do not guarantee that your item will reach its 

destination within the time period stated. Delivery to and from rural or remote areas 

may take longer. 


1000 items. 

The minimum volume must be met by each mailing customer. Mail from groups of 

customers cannot be consolidated to achieve VolumePost 1 pricing. 

Each mail item within a lodgement must: 

• be the same size and shape, and within the maximum weight restriction 

• contain the same PermitPost number and return address. 

Please note that: 

• Max POP and DL mail cannot be mixed in the same lodgement 

• the weight of the mail items within a lodgement can vary providing they fall 

within the maximum weight range. This is to accommodate situations such as 

differing numbers of bank statements within a lodgement 

• the imagery and text printed on items may vary, provided that the 

requirements as to size, shape, weight, PermitPost number and return 

address are met. 

PermitPost number 

To use VolumePost 1 you must have a PermitPost number. 

For more details about PermitPost, including how to apply for a PermitPost number, 

refer to: 

• the PermitPost information on our website at www.nzpost.co.nz/permitpost 

• the PermitPost section of this Postal Users’ Guide. 



All items must comply with our product requirements, including envelope layout 

standards for machine-sorted mail and addressing layout standards, as updated from 

time to time. 

For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail 

and www.nzpost.co.nz/addressing, or the following brochures: 

• Domestic Envelope Layout Standards for Bulk Mail (ADV391) 

• Bulk Mail rate card (ADV393). 



We recommend that you have the design of your envelope assessed prior to printing by 

faxing it to our Customer Service Centre on 0800 424 802 or emailing 

fp.pp@nzpost.co.nz. 

We will check your mail at a New Zealand Post Mail Service Centre to see if it meets 

the product requirements. If your mail does not meet these requirements, it will be 

uprated to the applicable product (and you will be charged on the basis of the 

applicable product to which your mail has been uprated, not VolumePost 1). 

PermitPost impression 

Each item must have an approved PermitPost impression, which includes: 

• an approved New Zealand Post standard PermitPost impression; 

• your allocated PermitPost number; and 

• the words ‘New Zealand’. 

The PermitPost impression must be on the top right hand corner of the envelope (or, if 

you are using a re-usable envelope, top centre) on the same side as the delivery 

address. For further information, refer to the Domestic Envelope Layout Standards for 

Bulk Mail (ADV391) and the PermitPost section of this Postal Users’ Guide. 

Only standard PermitPost impressions are acceptable for VolumePost 1. 

Delivery address 

All items must have a valid New Zealand Post delivery address, including the correct 

New Zealand Post postcode. 

We will monitor your returned mail volumes. We reserve the right to charge you full 

postage rates for any returned mail. 

Statement of Accuracy 

A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of 

Posting accompanying the lodgement. If the declaration is missing or incomplete, nonconformance 

rates will apply (see the Bulk Mail rate card (ADV393) for details). 

All lodgements must have an SOA of 85% to continue to receive VolumePost 1 rates on 

the total lodgement. If the SOA is less than 85%, the portion of mail below the 85% 

threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393). 

More information about Statement of Accuracy standards can be found on our website 

at www.nzpost.co.nz/addressing. 

Return address 

All items must have a valid New Zealand Post return address, including the correct 


Lodgement options • Over the counter at PostShops and selected New Zealand Post retail outlets 

• New Zealand Post Mail Service Centres 

• New Zealand Post Business Mail Centres 

New Zealand Post reserves the right not to accept Bulk Mail lodgements at some 

PostShop stores (for example, where this is not feasible due to space limitations). 

Lodgement times 

Lodgement time 

After 8am and before 5pm Monday to 

Friday (excluding weekends and public 

holidays) 


Lodgement 

requirements 

Sorting 

All items must be sorted in ascending postcode order. Items must be placed in letter 

trays so that the delivery address and PermitPost impression are facing the front of the 

tray. 

No more than one type of product can be lodged in one tray. For example, 

VolumePost 1 mail cannot be included in the same tray as VolumePost 3 mail. 

Letter trays, containers, roll cages and Unit Loading Devices (ULDs) 

Letter trays are available from your nearest New Zealand Post Mail Service Centre. 

Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail must 

be split into two or more trays. 

If you use more than 40 trays per lodgement, a container service is available. 

If you are posting a large number of bundles, they can be lodged directly into roll cages 

or Unit Loading Devices (ULDs). 

Labelling 

All trays, roll cages and ULDs must have a New Zealand Post tray label attached. 

Requirements differ for mail lodged by mailhouses and businesses directly. 

For mail lodged by mailhouses, the label must include: 

• the postcode range that applies to the items within the tray (that is, the first 

and last postcode numbers) 

• the lodgement day crossed to identify when your mail was lodged with 

New Zealand Post 

• a reference code (for example, customer or mailing house reference) 

• the green label for lodgements originating from the North Island and the purple 

label for lodgements originating from the South Island. 

For mail lodged directly by businesses, Bulk Mail labels are available to download and 

print, from our website at www.nzpost.co.nz/traylabels. 

Statement of Posting 

A Statement of Posting form must accompany your mail lodgement or your lodgement 

will not be able to be processed. Once the lodgement form has been submitted, no 

subsequent changes will be permitted. 

You must use the following codes on all Statement of Posting forms: 

Size Lodgement time VolumePost 1 code 

M = medium 

S = lodged after 8am and before 5pm 

Monday to Friday, excluding weekends 

and public holidays 

VP1MS 

5 = large S = lodged after 8am and before 5pm 



VP15S 





items. Refer to section 2 of this Postal Users’ Guide for full details. 





In accordance with the Postal Services 

Act, no compensation is payable on 

items with postage of 80 cents or less. 




NZ$250.* 







conditions 




VolumePost 3 Terms and Conditions 


features 



To use VolumePost 3 you must: 

have a PermitPost number 

submit a completed Statement of Posting with your lodgement (either a 

manual AR19N form or a Lodgement Manager Manifest) 

meet all lodgement requirements 

declare your Statement of Accuracy % and ID number on the Statement of 


comply with the relevant envelope layout standards and addressing layout 

standards 

be a New Zealand Post Account customer. 


restrictions 

Size 

Minimum 

dimensions 


Maximum 

dimensions 


Maximum 

weight 

Maximum 

thickness 








longer. 


300 items. 


customers cannot be consolidated to achieve VolumePost 3 pricing. 


be the same size and shape, and within the maximum weight restriction 

contain the same PermitPost number and return address 


Max POP and DL mail cannot be mixed in the same lodgement 

the weight of mail items within a lodgement can vary providing they fall within 

the maximum weight range. This is to accommodate situations such as 

differing numbers of bank statements within the lodgement 

the imagery and text printed on items may vary, provided that the 

requirements as to size, shape, weight, PermitPost number and return 

address are met 


To use VolumePost 3 you must have a PermitPost number. 

For more details about PermitPost, including how to apply for a PermitPost number, 

refer to: 

the PermitPost information on our website at www.nzpost.co.nz/permitpost 

the PermitPost section of this Postal Users’ Guide. 

PUG 8a (October 2013) Page 1 of 4



standards for machine-sorted mail and addressing layout standards, as updated from 

time to time. 

For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail 

and www.nzpost.co.nz/addressing, or the following brochures: 


Bulk Mail rate card (ADV393). 

These brochures are available on our website, www.nzpost.co.nz, or by calling 

our Customer Service Centre on 0800 501 501. 



fp.pp@nzpost.co.nz. 



uprated to the applicable product (and you will be charged on the basis of the 

applicable product to which your mail has been uprated, not VolumePost 3). 



an approved New Zealand Post standard PermitPost impression; 

your allocated PermitPost number; and 

the words ‘New Zealand’. 

The PermitPost impression must be on the top right hand corner of the envelope (or, if 

you are using a re-usable envelope, top centre) on the same side as the delivery 

address. For further information, refer to the Domestic Bulk Mail Envelope Layout 

Standards (ADV391) and the PermitPost section of this Postal Users’ Guide. 

Only standard PermitPost impressions are acceptable for VolumePost 3. 




We will monitor your returned mail volumes. We reserve the right to charge you full 

postage rates for any returned mail. 





All lodgements must have an SOA of 85% to continue to receive VolumePost 3 rates on 

the total lodgement. If the SOA is less than 85%, the portion of mail below the 85% 

threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393). 

More information about Statement of Accuracy standards can be found on our website 

at www.nzpost.co.nz/addressing. 









PostShop stores (for example, where this is not feasible due to space limitations). 





holidays) 


Lodgement 

requirements 

Sorting 

Postcodes are required for the Statement of Accuracy, but items do not need to be 

sorted in ascending postcode order. 

Items must be placed in letter trays so that the delivery address and PermitPost 

impression are facing the front of the tray. 

No more than one type of product can be lodged in one tray. For example, VolumePost 

3 mail cannot be included in the same tray as VolumePost 1 mail. 



Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail must 

be split into two or more trays. 


If you are posting a large number of bundles, they can be lodged directly into roll cages 

or Unit Loading Devices (ULDs). 

Labelling 




the postcode range that applies to the items within the tray (that is, the first 


the lodgement day crossed to identify when your mail was lodged with 


a reference code (for example, customer or mailing house reference) 

the green label for lodgements originating from the North Island and the purple 


For mail lodged directly by businesses, Bulk Mail labels are available to download and 

print, from our website at www.nzpost.co.nz/traylabels. 


A Statement of Posting form must accompany your mail lodgement or your lodgement 

will not be able to be processed. Once the lodgement form has been submitted, no 

subsequent changes will be permitted. 


Size Lodgement time VolumePost 3 code 

M = medium 

S = lodged after 8am and before 5pm 



5 = large S = lodged after 8am and before 5pm 



VP3M 

VP35 





items. Refer to section 2 of this Postal Users’ Guide for full details. 











NZ$250.* 







conditions 




PermitPost Terms and Conditions 


features 

PermitPost is a pre-printed impression used on mail as an alternative to stamps and 

franking. 

PermitPost is a credit payment method and can only be used by customers with a valid 

New Zealand Post credit account. 

PermitPost can be used: 

for letters and some parcels 

to send items within New Zealand and overseas. 

PermitPost is mandatory when using Bulk Mail 

PermitPost cannot be used to send the following items: 

ParcelPost Tracked items (because a barcode is required for tracking) 

ParcelPost PO Box Priority items (because this service is only available using 

postage included envelopes). 


restrictions 

Refer to the relevant service. 



Minimum volume Domestic mail: 300 items or items with postage to the combined value of $210 

(including GST). 

International mail: 50 items or items with postage to the combined value of $100 

(including GST). 

A $10 (including GST) processing fee will be charged for all manual PermitPost 

lodgements that do not meet the minimum lodgement threshold. This fee does not 

apply to lodgements made electronically via Lodgement Manager. 


All items must comply with the relevant product requirements, including envelope layout 

standards (applicable to Bulk Mail products only) and addressing layout standards, as 

updated from time to time. 

All product requirements are available in the relevant sections of this Postal Users’ 

Guide or on our website, www.nzpost.co.nz. 

For more details about PermitPost and envelope layout standards, refer to: 

Domestic Bulk Mail Envelope Layout Standard (ADV391). 

This brochure is available on our website, www.nzpost.co.nz, or by calling our 


We recommend that if you are using Bulk Mail products, you have the placement and 

layout of your PermitPost impression and return address approved prior to printing by 


fp.pp@nzpost.co.nz 



uprated to the applicable product. 


The PermitPost impression should generally be placed in the top right-hand corner of 

the delivery address side of each item, where you would normally put your stamp. 

However: 

PUG 8b (July 2013) Page 1 of 3

if you are using a re-usable envelope, the PermitPost impression may be 

located in the top right or centre of the envelope 

if you are using PrintPost, GoFlexible or Business Flexible products, the 

PermitPost impression can be located anywhere on the front of the mail piece, 

on the same side as the delivery address. 

Only standard PermitPost impressions can be used on VolumePost 1, VolumePost 3 

and Business Standard mail. 

Customised PermitPost impressions 

In addition to standard PermitPost impressions, customised PermitPost impressions 

can be used for GoFlexible, Business Flexible, Print PreSort, Volume PreSort and 

PrintPost mail. These enable you to be more creative with the design of your mail item. 

Customised PermitPost impressions must: 

be clearly visible with a font size of at least 8pt 

contain the words ‘New Zealand’ and ‘Permit Number’ 

contain the New Zealand Post PermitPost logo 

Customised impressions that are likely to be mistaken for postage stamps or service 

labels are not permitted. 


All PermitPost items must have a valid New Zealand Post return address, including the 

correct New Zealand Post postcode. 






PermitPost items must not be posted in street posting boxes, or in the letter slots at 

PostShop stores. Any PermitPost items detected in the network that have been lodged 

via street posting boxes or letter slots at PostShop stores may be delayed and returned 

to sender. 


Monday to Friday (excluding weekends and public holidays) between 8am and 5pm. 

Lodgements may only be made outside these times by prior arrangement with your 

local New Zealand Post Mail Service Centre Manager. 

Lodgement 

requirements 

Items must be placed address side up and arranged in letter trays or bundles so that 

the PermitPost impression is clearly visible on the same side as the delivery address. 

A Statement of Posting form must accompany your mail lodgement (either a manual 

AR19N form or a Lodgement Manager Manifest) or your lodgement will not be able to 

be processed. Once the lodgement form has been submitted, no subsequent changes 

will be permitted. 








conditions 

To apply for a PermitPost number, fill in the PermitPost application form available on 

our website at www.nzpost.co.nz/permitpost, or by contacting our Customer Service 

Centre on 0800 501 501. 

You keep your PermitPost number until it is cancelled either by you or us. We reserve 

the right to cancel your PermitPost number at any time. 

PermitPost envelopes must not be used as prepaid reply envelopes (response devices) 

for customers to mail back to you. 


PermitPost items are not post-marked, date stamped or cancelled. 


conditions 




GoFlexible Terms and Conditions 


features 

For sending bulk mailings of creative mail pieces within New Zealand. 


Mail items only need to meet manually-sorted envelope layout standards. 

To use GoFlexible you must: 


submit a completed Statement of Posting with your lodgement (either a manual 

AR19N form or a Lodgement Manager Manifest) 


declare your Statement of Accuracy % and ID number on the Statement of Posting 


standards 


Dimensions and 

weight restrictions 

Size 

Maximum 

dimensions 


Up to 20mm 

thickness 

Maximum 

weight 

Up to 40mm 

thickness 

Maximum 

weight 

Medium 130mm x 240mm 500g 1kg 

Large 165mm x 240mm 500g 1kg 

Oversize 260mm x 385mm 1kg 1.5kg 

Dimensions and weight restrictions include the envelope/packaging. 





longer. 


500 items. 


customers cannot be consolidated to achieve GoFlexible pricing. 






the weight of mail items within a lodgement can vary providing they fall within the 

maximum weight range. This is to accommodate situations such as differing 

numbers of bank statements within the lodgement 

the imagery and text printed on items may vary, provided that the requirements as to size, 

shape, weight, PermitPost number and return address are met 


To use GoFlexible you must have a PermitPost number. 

For more details about PermitPost, including how to apply for a PermitPost number, refer to: 

PUG 8c (October 2013) Page 1 of 4



Product 

requirements 

All items must comply with our product requirements, including envelope layout standards 

for manually sorted Bulk Mail and addressing layout standards, as updated from time to 

time. 

For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail and 

www.nzpost.co.nz/adressing, or the following brochures: 


Bulk Mail rate card (ADV393). 



We will check your mail at a New Zealand Post Mail Service Centre to see if it meets the 

product requirements. If your mail does not meet these requirements, it will be uprated to 

the applicable product (and you will be charged on the basis of the applicable product to 

which your mail has been uprated, not GoFlexible). 



either an approved New Zealand Post standard or customised PermitPost 

impression; 



The PermitPost impression must be clearly visible. Ideally it should be located on the top 

right hand corner of the envelope, item or address label. Otherwise it can be placed 

anywhere on the front of the mail piece, as long as it is on the same side as the delivery 


Standards (ADV391) or the PermitPost section of this Postal Users’ Guide. 

We recommend that you have the placement and layout of your PermitPost impression and 

return address assessed prior to printing by faxing it to our Customer Service Centre on 

0800 424 802 or emailing fp.pp@nzpost.co.nz. 




The delivery address, if printed directly onto the envelope or packaging, needs to be easily 

legible (at least size 8 font), printed in 3-4 line address format, and include the correct 


We will monitor your returned mail volumes. We reserve the right to charge you full postage 

rates for any returned mail. 





All lodgements must have an SOA of 85% to continue to receive GoFlexible rates on the 

total lodgement. If the SOA is less than 85%, the portion of mail below the 85% threshold 

will be charged at the rate detailed in the Bulk Mail rate card (ADV393). 

More information about Statement of Accuracy standards can be found on our website at 

www.nzpost.co.nz/addressing. 




The return address can be located anywhere on the mail piece, as long as it is 

distinguishable from the delivery address. 




New Zealand Post Business Mail Service Centres 

New Zealand Post reserves the right not to accept Bulk Mail lodgements at some PostShop 


stores (for example, where this is not feasible due to space limitations). 



After 8am and before 5pm Monday to Friday 

(excluding weekends and public holidays) 

Lodgement 

requirements 

Sorting 

All items must be sorted in ascending postcode order. 

Items must be placed in letter trays so the delivery address and PermitPost impression are 

facing the front of the tray. 

If mail items are bundled: 

the delivery address and PermitPost impression must be placed face side up 

the address on each mail item must be clearly visible (with no other labels or 

strapping over the address details) 

all addresses must face the same way, except the last item in the bundle which 

should be back faced so the address details can be seen 

the bundles must be tightly banded down their length and across their width. 

Only one product can be lodged in one tray. For example, GoFlexible items cannot be 

included in the same tray as VolumePost 1 items. 

Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs) 

Letter trays are available from your nearest New Zealand Post Mail Centre. Letter trays 

must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two 

or more trays. 


Bundles must be able to be carried with one hand without the contents becoming separated. 

Bundles must not weigh more than 12kgs. 

If you are posting a large number of bundles, they can be lodged directly into roll cages or 

Unit Loading Devices (ULDs). 

Labelling 

All bundles, trays, roll cages and ULDs must have a New Zealand Post tray label attached. 



the postcode range that applies to your items within the tray (that is, the first and 

last postcode numbers) 




the green label for lodgements originating from the North Island and the purple 


For mail lodged directly by businesses, Bulk Mail labels are available to download and print, 

from our website at www.nzpost.co.nz/traylabels. 

Statement of 


A Statement of Posting form must accompany your mail lodgement or your lodgement will 

not be able to be processed. Once the lodgement form has been submitted, no subsequent 

changes will be permitted. 


Size Lodgement time GoFlexible 

code – up 

to 20mm 

thickness 

GoFlexible 

code – up 

to 40mm 

thickness 

M = medium S = lodged after 8am and before 5 

pm Monday to Friday, excluding 

weekends and public holidays 

GFXMS 

GFX40MS 

5 = large S = lodged after 8am and before GFX5S GFX405S 


5pm Monday to Friday, excluding 


O = oversize 

S = lodged after 8am and before 

5pm Monday to Friday, excluding 


GFXOS 

GFX40OS 



Special conditions apply to Prohibited and Restricted items. Prohibited and Restricted items 

include (but are not limited to) dangerous, perishable, fragile and high value items. Refer to 

section 2 of this Postal Users’ Guide for full details. 

Compensation 

terms and 

conditions 






Items posted for more than 80 

cents (including GST) 

The maximum compensation 

payable is NZ$250.* 


relation to Prohibited and Restricted items. For further information about our Compensation 

terms and conditions and Prohibited and Restricted items, refer to section 2 of this Postal 

Users’ Guide. 


conditions 




PrintPost Terms and Conditions 


features 

For sending magazines, periodicals and catalogues within New Zealand. 

Magazines and periodicals are publications with fixed titles that are published regularly, at least 

twice a year. Catalogues are substantial publications that market products and services to, and 

invite purchases from, their recipients, and are published at least twice a year. 

PrintPost cannot be used for delivering handbooks, manuals, directories or annual reports. Sales 

flyers or circulars do not meet the definition of a catalogue for the purposes of PrintPost, even if 

published regularly. 

The minimum lodgement requirement is 1000 items in single weight range. 

To use PrintPost you must: 


submit a completed Statement of Posting with your lodgement (either a manual AR19N 

form or Lodgement Manager Manifest) 


declare your Statement of Accuracy % and ID number on the Statement of Posting 

comply with the relevant envelope layout standards and addressing layout standards 


Samples 

PrintPost is designed to accommodate samples in addition to the publication. 

It is the responsibility of the mailer to ensure the sample is securely packaged so that it cannot be 

damaged or become separated in the normal process of handling and delivering this mail item. 

In addition, there are a number of items that New Zealand Post is unable to handle or deliver. 

These are specified in the Prohibited and Restricted items section of the Postal Users’ Guide 

(section 2). 

If you are in doubt about whether a proposed mailing with a sample will be acceptable, please 

contact your Account Manager or the Customer Service Centre on 0800 501 501 for confirmation. 


restrictions 

For sending publications 





260mm x 385mm 1.0kg 20mm* 


For sending magazines with samples 



Cannot extend beyond 

the outside edges of 

the publication 


The combined weight of the 

samples and publication 

cannot exceed 1.0kg 


The combined thickness of 

the sample and publication 

cannot exceed 40mm. 

The maximum thickness of the publication is 20mm, however a sample can also be included (at a 

additional charge) that, combined with the publication, takes the total thickness up to 40mm, 

under the following conditions: 

The publication can be no more than 20mm thick including all inserts within the pages, 

If the combined thickness is greater than 20mm the sample must sit outside the 

publication, but inside the packaging (i.e. flow wrap) 

If the combined thickness is less than 20mm the lodgement does not require a PrintPost 

sample product code and the fee does not apply 

The sample must be secured so that it does not separate from the publication 

PUG 8d (October 2013) Page 1 of 5

Samples must be consistent across the lodgement, i.e. each item must contain the same 

sample. 

For example, sending a publication that is 230mm x 335mm x 15mm with a packet of muesli 

included as a free gift. 

If the muesli package is 70mm x 100mm x 15mm , this is within specification and is 

allowed. 

If the muesli package is 70mm x 100mm x 26mm, then combined with the publication it 

would be over 40mm thick, so it would not be acceptable and the entire lodgement 

would be sent as ParcelPost. 




destination within the time stated. Delivery to and from rural or remote areas may take longer. 


1000 items. 

The minimum volume must be met by each mailing customer. Mail from groups of customers or 

two or more different titles cannot be consolidated to achieve PrintPost pricing. 

All items must be the same weight, or if a range of weights is presented, the lodgement must be 

recorded against the product code for the heaviest item. 


To use PrintPost you must have a PermitPost number. For more details about PermitPost, 

including how to apply for a PermitPost number, refer to: 


the PermitPost section of this Postal Users' Guide. 



All items must comply with our product requirements, including envelope layout standards for 

manually-sorted Bulk Mail and addressing layout standards, as updated from time to time. 

For full details of our requirements refer to the following brochures: 


Bulk Mail Rate card 

These brochures are available on our website, www.nzpost.co.nz, or by calling our Customer 

Service Centre on 0800 501 501. 

We will check your mail at a New Zealand Post Mail Service Centre to see if it meets the product 

requirements. If your mail does not meet these requirements, it will be uprated to the applicable 

product (and you will be charged on the basis of the applicable product to which your mail has 

been uprated, not PrintPost). 

PermitPost 


either an approved New Zealand Post standard or customised PermitPost impression; 



The PermitPost impression must be clearly visible. Ideally it should be located on the top right 

hand corner of the envelope, item or address label. Otherwise it can be placed anywhere on the 

front of the mail piece, as long as it is on the same side as the delivery address. For further 

information, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) or the 

PermitPost section of this Postal Users’ Guide. 




The delivery address, if printed directly onto the envelope or packaging, needs to be easily legible 

(at least size 8 font), printed in 3-4 line address format, and include the correct New Zealand Post 

postcode. 

The delivery address must not include a Round Number (e.g NMS005 

information see Print PreSort section of this Postal Users’ Guide. 

6). For further 

We will monitor your returned mail volumes. We reserve the right to charge you full postage rates 

for any returned mail. 


A Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of Posting 

accompanying the lodgement. If the declaration is missing or incomplete, non-conformance rates 

will apply (see the Bulk Mail rate card (ADV393) for details). 

All lodgements must have a SOA of 85% to continue to receive PrintPost rates on the total 

lodgement. If the SOA is less than 85%, the portion of mail below the 85% threshold will be 

charged at the rate detailed on the Bulk Mail rate card (ADV393). 

More information about Statement of Accuracy standards can be found on our website at 

www.nzpost.co.nz/addressing. 


All items must have a valid New Zealand Post return address, including the correct New Zealand 

Post postcode. 





New Zealand Post reserves the right not to accept Bulk Mail lodgements at some PostShop 

stores (for example, where this is not feasible due to space limitations) 

Lodgement times Lodgement time Rate 



Daytime 


After 5pm, on weekends, or on public holidays – 

lodgements may only be made by prior arrangement 

with your local New Zealand Post Mail Service Centre 

Manager. 

Evening and weekend 

Lodgement 

requirements 

Sorting 

All items must be sorted in ascending postcode order. 

Items must be placed in letter trays so the delivery address and PermitPost impression are facing 

the front of the tray. 



the address on each item must be clearly visible (with no other labels or strapping over 

the address details) 

all addresses must face the same way, except the last item in the bundle which should 

be back faced so the address details can be seen 


Only one product can be lodged in one tray. For example, PrintPost items cannot be included in 

the same tray as VolumePost 1 items. 


Letter trays are available from your nearest New Zealand Post Mail Service Centre. Letter trays 

must not weigh more than 12kg. If a tray weighs more than this, mail must be split into two or 

more trays. 




If you are posting a large number of bundles, they can be lodged directly into roll cages or Unit 

Loading Devices (ULDs). 

Labelling 




the postcode range that applies to your items within the tray (that is, the first and last 

postcode numbers) 

the lodgement day crossed to identify when your mail was lodged with New Zealand 

Post 

a reference code (for example customer or mailing house reference) 

The green label for lodgements originating from the North Island and the purple label for 

lodgements originating from the South Island. 

For mail lodged directly by businesses, Bulk Mail labels are available to download and print, from 

our website at www.nzpost.co.nz/traylabels. 



A Statement of Posting form must accompany your mail lodgement or your lodgement will not be 

able to be processed. Once the lodgement form has been submitted, no subsequent changes will 

be permitted. 


Weight (per item) PrintPost code PrintPost Samples 

Code 


Up to 199g PP1 PPSAM1 Suffix the appropriate 

lodgement time to the 

200-299g PP2 PPSAM2 

code: 



700-1kg PP5 PPSAM5 

S = lodged after 8am 

and before 5pm 

Monday to Friday, 

excluding weekends 


E = after 5pm, on 

weekends, or on 

public holidays, by 

prior arrangement 

with your local Mail 

Service Centre 

Manager. 

For example, PrintPost items with a weight between 400-699g lodged in the morning will have the 

code PP4S. 













cents or less 




NZ$250* 

* This limit is subject to a number of important limitations and exclusions, in particular in relation 

to Prohibited and Restricted items. For further information about our Compensation terms and 

conditions and Prohibited and Restricted items, refer to section 2 of this Postal Users’ Guide. 


conditions 

Additional terms and conditions apply; refer to the Public Contract and section 1 of this Postal 



Business Standard Terms and Conditions 


features 



Mail items need to meet machine-sorted envelope layout standards. 

A Statement of Accuracy is not required. 

To use Business Standard you must: 






standards 




Size 

Minimum 

dimensions 


Maximum 

dimensions 


Maximum 

weight 

Maximum 

thickness 








longer. 


300 items. 


customers cannot be consolidated to achieve Business Standard pricing. 


be the same size and shape, and within the maximum weight restriction. 

contain the same PermitPost number and return address. 


Max POP and DL mail cannot be mixed in the same lodgement. 



numbers of bank statements within the lodgement. 

the imagery and text printed on items may vary, provided that the requirements as 

to size, shape, weight, PermitPost number and return address are met. 


To use Business Standard you must have a PermitPost number. 




Product 


PUG 8e (October 2013) Page 1 of 3

equirements 

for machine-sorted mail and addressing layout standards, as updated from time to time. 




Bulk Mail rate card (ADV393) 




faxing it to our Customer Service Centre on 0800 424 802 or emailing fp.pp@nzpost.co.nz. 




which your mail has been uprated, not Business Standard). 



an approved New Zealand Post standard PermitPost impression 

your allocated PermitPost number 


The PermitPost impression must be on the top right hand corner of the envelope (or, if you 

are using a re-usable envelope, top centre) on the same side as the delivery address. For 

further information, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) or 


Only standard PermitPost impressions are acceptable for Business Standard. 







A Statement of Accuracy is not required to use Business Standard. 









New Zealand Post Business Mail Service Centres. 


PostShops and New Zealand Post retail outlets (for example, where this is not feasible due 

to space limitations). 





Lodgement 

requirements 

Sorting 

There is no requirement for items to be sorted into postcode order. 

Only one product can be lodged in one tray. For example, Business Standard items cannot 

be included in the same tray as VolumePost 1 items. 









Labelling 







the red label. 



Statement of 






Size 

M = medium 

L = large 

Business 

Standard code 

BUSM 

BUSL 

For example, large sized Business Standard items will have the code BUSL. 






Compensation 

terms and 

conditions 















conditions 




Business Flexible Terms and Conditions 


features 

For sending bulk mailings of creative mail pieces within New Zealand. 


Mail items only need to meet envelope layout standards for manually-sorted Bulk Mail. 

A Statement of Accuracy is not required. 

To use Business Flexible you must: 






standards 




Size 

Maximum 

dimensions 


Up to 20mm 

thickness 

Maximum 

weight 

Up to 40mm 

thickness 

Maximum 

weight 

Medium 130mm x 240mm 500g 1kg 

Large 165mm x 240mm 500g 1kg 

Oversize 260mm x 385mm 1kg 1.5kg 






longer. 


300 items. 


customers cannot be consolidated to achieve Business Flexible pricing. 








numbers of bank statements within the lodgement 

the imagery and text printed on items may vary, provided that the requirements as 

to size, shape, weight, PermitPost number and return address are met 


To use Business Flexible you must have a PermitPost number. 



PUG 8f (October 2013) Page 1 of 4


Product 

requirements 


for manually-sorted Bulk Mail and addressing layout standards, as updated from time to 

time. 




Bulk Mail rate card (ADV393) 






which your mail has been uprated, not Business Flexible). 



either an approved New Zealand Post standard or customised PermitPost 

impression 

your allocated PermitPost number 


The PermitPost impression must be clearly visible. Ideally it should be located on the top 

right hand corner of the envelope, item or address label. Otherwise it can be placed 

anywhere on the front of the mail piece, as long as it is on the same side as the delivery 


Standards (ADV391) or the PermitPost section of this Postal Users’ Guide. 

We recommend that you have the placement and layout of your PermitPost impression and 

return address approved prior to printing by faxing it to our Customer Service Centre on 

0800 424 802 or emailing fp.pp@nzpost.co.nz. 




The delivery address, if printed directed onto the envelope or packaging, needs to be easily 

legible (at least size 8 font), printed in 3-4 line address format, and include the correct 





A Statement of Accuracy is not required to use Business Flexible. 









New Zealand Post Business Mail Service Centres 


PostShops (for example, where this is not feasible due to space limitations). 






Lodgement 

requirements 

Sorting 

There is no requirement for items to be sorted into postcode order. 

Items must be placed in letter trays so the delivery address and PermitPost impression are 

facing the front of the tray. 



the address on each mail item must be clearly visible (with no other labels or 

strapping over the address details) 

all addresses must face the same way, except the last item in the bundle which 

should be back faced so the address details can be seen 


Only one product can be lodged in one tray. For example, Business Flexible items cannot 

be included in the same tray as VolumePost 1 items. 

Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs) 









Labelling 







the red label. 



Statement of 






Size 

Business 

Flexible code – 

up to 20mm 

thickness 

Business 

Flexible code – 

up to 40mm 

thickness 

M = medium BFXM BFX40M 

5 = large BFXL BFX40L 

O = oversize BFXO BFX40O 

For example, large sized Business Flexible items up to 20mm thick will have the code 

BFXL. 







Compensation 

terms and 

conditions 










* This 

limit is 

subject to a number of important limitations and exclusions, in particular in relation to 

Prohibited and Restricted items. For further information about our Compensation terms and 

conditions and Prohibited and Restricted items, refer to section 2 of this Postal Users’ 



conditions 




Volume PreSort Terms and Conditions 


requirements 

For sending Bulk Mail presented in Postie run sequence within New Zealand. 

Postie run sequence is the order of addresses on each Postie’s delivery route. 

Minimum lodgement is 5,000 items within the applicable maximum dimensions. 

A minimum of 85% of items must be printed in a single continuous Postie run 

sequence. Aggregation of files of lesser volumes is allowed provided the 

consolidated file is re-sequenced to provide one continuously sequenced file. If 

your lodgement does not meet these requirements New Zealand Post reserves 

the right to uprate your entire lodgement to the next applicable product. 

To use this product you must: 

Have a PermitPost TM number, and be a New Zealand Post Account 

customer; 

Supply your addressing data, ideally with attached DPIDs, to your 

mailhouse or, PreSort certified provider for sequencing; 

Print your mail out in the specified sequence, including additional address 

elements as required; 

Label your mail with the appropriate labels; 

Submit the following data for each lodgement as part of your Lodgement 

Manager manifest; 

o 

o 

o 

o 

o 

Statement of Accuracy (“SOA”) unique ID from which the mailfile 

has been sourced 

SOA % relevant to the SOA Unique ID provided above 

date of New Zealand Post sequence file used for the sequencing 

number of sequenced and unsequenced items 

number of items in each Postie Round code. 

Each mail file lodged must be sequenced from the same New Zealand 

Post sequence file version; 

Lodge on or within two months after the date of New Zealand Post 

sequence file used for sequencing. If the lodgement is outside this period, 

it will be uprated to the next most applicable product; 

Retain each sequenced address file for a period of 30 days from the date 

of lodgement and provide it on request for sequence quality audit 

purposes; 

Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391) 

and address and layout guide (ADV356). 

New Zealand Post reserves the right to machine-process items if it is possible 

to do so. 

Dimension and weight 

restrictions 

Size 

Maximum 

dimensions 

(height x 

length) 

Minimum 

dimensions 

(height x 

length) 

Maximum 

weight 

Maximum 

thickness 

Medium 

(e.g. DLE) 

130mm x 

240mm 

88mm x 

138mm 

75g 

8mm 

Large (e.g. 

C5) 

165mm x 

240mm 

140mm x 

140mm 

100g 

8mm 

PUG 8g (October 2013) Page 1 of 5




Product requirement 


The delivery targetis a guide only and we do not guarantee that your item will 

reach its destination within the time stated. Delivery to and from rural or remote 

areas may take longer. 

5,000 items. 

Non-identical mail from groups of customers can be consolidated provided the 

consolidated file is re-sequenced to provide one continuously sequenced file 

and every lodgement must be billed to a single customer account. The 

dimensions, weight and thickness of each item may vary but must be within the 

specified limits for the selected size eg: Medium or Large. 

To use Volume PreSort you must have a PermitPost number. 

For more details about PermitPost including how to apply for a PermitPost 

number, refer to: 

• The PermitPost information on our website at 

www.nzpost.co.nz/permitpost; 

• The PermitPost section of the Postal Users’ Guide. 


standards for manually sorted Bulk Mail and addressing layout standards, as 


For full details of our requirements refer to our website 

www.nzpost.co.nz/bulkmail and www.nzpost.co.nz/addressing, or the following 

brochure: 

• Domestic Bulk Mail Envelope Layout Standards (ADV391) 

This brochure is available on our website www.nzpost.co.nz, or by calling our 


We will check your mail at a New Zealand Post Mail Service Centre to see if it 

meets the product requirements. If your mail does not meet these requirements 

it will be uprated to the next most applicable product (and you will be charged 

on the basis of the applicable product to which your mail has been uprated). 


Each item must have either an approved standard or customised PermitPost 

impression, which includes: 



The PermitPost impression must be clearly visible. Ideally it should be located 

on the top right hand corner of the mail item. Alternatively it can be placed 

anywhere on the front of the mail item, provided it is on the same side as the 

delivery address. For further information, refer to the Domestic Bulk Mail 

Envelope Layout Standards (ADV391) and the PermitPost section of this Postal 


We recommend that you have the placement and layout of your PermitPost 

impression assessed prior to printing by faxing it to our Customer Service 

Centre on 0800 424 802 or emailing fp.pp@nzpost.co.nz 


All items must have a valid New Zealand Post delivery address, including the 


For further information refer to the Mail Printing section of this specification. 

We may monitor your returned mail volumes. We reserve the right to charge 

you full postal rates for any returned mail. Please note that there is likely to be 

a higher rate of return for addresses unable to be matched to the Postal 


Address File (PAF). 


All lodgements must have a minimum of 85% Statement of Accuracy (“SOA”) 

against the NZ Post Postal Address File (PAF). If the lodgement contains less 

than 85% SOA, the entire lodgement will be uprated to the next most applicable 

product. More information about Statement of Accuracy standards can be 

found on our website at www.nzpost.co.nz/addressing. 


All items must have a valid New Zealand Post return address, including the 




We recommend that you have the placement and layout of your return address 

assessed prior to printing by faxing it to our Customer Service Centre on 0800 

424 802 or emailing fp.pp@nzpost.co.nz 

Mail Printing 

The sequenced portion of the lodgement must be printed in the postie run 

sequence specified in the New Zealand Post sequence file version. 

Each sequenced mail item must have two codes printed in the address block, 

as follows: 

Round Number – comprising: 

3 characters (branch abbreviation) 

3 numbers (round abbreviation) 

minimum 15 spaces 

1 number (NZ Post line area) 

(e.g. NMS005 6) 

Postcode - comprising 4 digits 

(e.g. 6035) 

The codes can be printed in the same font as the address, however the Round 

Number must be ‘address line 1’, left justified and 12 point font. 

When using a windowed envelope it is critical that both codes are completely 

visible, so their position must take into account the complete range of 

movement of the insert inside the envelope. 

Below is an example 

NMS005 6 

Mr Example 

Flat 4c 

11 Example Street 

Ngaio 6035 

Wellington 6035 

In circumstances where mail items are damaged in the production process, 

these items will need to be reprinted and trayed / bundled separately, with a 

standard red and white mixed postcode label and in such circumstances New 

Zealand Post reserves the right to uprate the entire lodgement. 


Lodgement 

requirements 

After 8am and before 5pm Monday to Friday (excluding weekends and public 

holidays). 

Items lodged after these times will be processed the following working day (ie. 

Monday to Friday). 

Items must be lodged at: 




Items must be placed in letter trays with the delivery address and PermitPost 

impression facing the same way, towards the front of the tray (where the label 

is located). 

Within each sequenced mail tray, mail items must be sequenced in accordance 

with the Mail Printing section of this specification. 

Within each un-sequenced mail tray, the mail items must be sequenced in 

ascending postcode order where the postcode is known. Unsequenced items 

without postcodes can be included but must be grouped after the postcode 

ordered items. 

Labelling 

All trays, roll cages and ULDs must have a New Zealand Post tray label 

attached. 

Sequenced and un-sequenced items must be presented in separate trays with 

separate labelling requirements. 

For sequenced items the label must include: 

the word “ROUND” either printed, stamped or hand-written 

the Round Number range that applies to items within the tray (that is, 

the first and last Round Numbers). Round Numbers must be entered 

into the fields on standard tray labels usually used for Postcode range 

the lodgement day crossed to identify when mail was lodged with New 

Zealand Post 


the green label for lodgements originating from the North Island and 

the purple label for lodgements originating from the South Island 

For un-sequenced items the label must include: 

the word “POSTCODE” either printed, stamped or hand-written 

the postcode range that applies to items within the tray (that is, the first 





the red label 

Letter trays are available from your nearest New Zealand Post Mail Service 

Centre. Letter trays must not weigh more than 12kg. If a tray weighs more 

than this, mail must be split into two or more trays. 



A Statement of Posting form must accompany your mail lodgement or your 

lodgement will not be able to be processed. The Statement of Posting form 

must be electronically submitted via Lodgement Manager. 

Once the lodgement form has been submitted, no subsequent changes will be 

permitted. 

You must use the following codes when lodging: 

Size 

Medium (e.g. DLE) 

Large (e.g. C5) 

Product 

Code 

VPSM 

VPSL 




Special conditions apply to Prohibited and Restricted items. Prohibited and 

Restricted items include (but are not limited to) dangerous, perishable, fragile 

and high value items. Please refer to section 2 of the Postal Users’ Guide for 

full details. 








cents or less 



The maximum compensation payable 

is NZ$250* 

* This limit is subject to a number of important limitations and exclusions, in 

particular in relation to Prohibited and Restricted items. For further information 

about our Compensation terms and conditions, and Prohibited and Restricted 

items, please refer to section 2 of the Postal Users’ Guide. 


conditions 

Additional terms and conditions apply; refer to the Public Contract and section 1 

of the Postal Users’ Guide. 


Print PreSort Terms and Conditions 


requirements 

For sending magazines, periodicals and catalogues presented in Postie run 

sequence within New Zealand. Postie run sequence is the order of addresses on 

each Postie’s delivery route. 

Magazines and periodicals are publications with fixed titles that are published 

regularly, at least twice a year. Catalogues are substantial publications that market 

products and services to, and invite purchases from, their recipients, and are 

published at least twice a year. 

Print PreSort cannot be used for delivering handbooks, manuals, directories or 

annual reports. Sales flyers or circulars do not meet the definition of a catalogue 

for the purposes of Print PreSort, even if published regularly. 

Minimum lodgement is 5,000 items within the applicable maximum dimensions. A 

minimum of 85% of items must be printed in a single continuous Postie run 

sequence. Aggregation of files of lesser volumes is allowed provided the 

consolidated file is re-sequenced to provide one continuously sequenced file. 

If your lodgement does not meet these requirements New Zealand Post reserves 

the right to uprate your entire lodgement to the next applicable product. 

To use this product you must: 

Have a PermitPost TM number, and be a New Zealand Post Account customer; 

Supply your addressing data, ideally with attached DPIDs, to your mailhouse 

or, PreSort certified provider for sequencing; 

Present your mail in the specified sequence, including additional address 

elements as required; 

Label your mail with the appropriate labels; 

Submit the following data for each lodgement as part of your Lodgement 

Manager manifest; 

o 

o 

o 

o 

o 

Statement of Accuracy (“SOA”) unique ID from which the mailfile has 

been sourced 

SOA % relevant to the SOA Unique ID provided above 

date of New Zealand Post sequence file used for the sequencing 

number of sequenced and unsequenced items 

number of items in each Postie Round code. 

Each mail file lodged must be sequenced from the same New Zealand Post 

sequence file version; 

Lodge on or within 2 months after the date of New Zealand Post sequence file 

used for sequencing. If the lodgement is outside this period, it will be uprated 

to the next most applicable product; 

Retain each sequenced address file for a period of 30 days from the date of 

lodgement and provide it on request for sequence quality audit purposes; 

Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391) and 

address and layout guide (ADV356). 

New Zealand Post reserves the right to machine-process items if it is possible to do 

so. 

PUG 8h (October 2013) Page 1 of 6

Dimension and 

weight 

restrictions 





260mm x 385mm 1.0kg 20mm 


Minimum 

volume 

PermitPost 

number 

Product 

requirement 


The delivery target is a guide only and we do not guarantee that your item will 

reach its destination within the time stated. Delivery to and from rural or remote 

areas may take longer. 

5000 items. 

Non-identical mail from groups of customers can be consolidated provided the 

consolidated file is re-sequenced to provide one continuously sequenced file and 

every lodgement must be billed to a single customer account. The dimensions, 

weight and thickness of each item may vary but must be within the specified limits 

for the selected product code (ie weight band eg: 400-699g). 

To use Print PreSort you must have a PermitPost number. 

For more details about PermitPost including how to apply for a PermitPost number, 

refer to: 

• The PermitPost information on our website at 

www.nzpost.co.nz/permitpost; 

• The PermitPost section of the Postal Users’ Guide. 


standards for manually sorted Bulk Mail and addressing layout standards, as 


For full details of our requirements refer to our website www.nzpost.co.nz/bulkmail 

and www.nzpost.co.nz/addressing, or the following brochure: 

• Domestic Bulk Mail Envelope Layout Standards (ADV391) 

This brochure is available on our website www.nzpost.co.nz, or by calling our 


We will check your mail at a New Zealand Post Mail Service Centre to see if it 

meets the product requirements. If your mail does not meet these requirements it 

will be uprated to the next most applicable product (and you will be charged on the 

basis of the applicable product to which your mail has been uprated). 


Each item must have either an approved standard or customised PermitPost 

impression, which includes: 



The PermitPost impression must be clearly visible. Ideally it should be located on 

the top right hand corner of the mail item. Alternatively it can be placed anywhere 

on the front of the mail item, provided it is on the same side as the delivery 


Standard (ADV391) and the PermitPost section of this Postal Users’ Guide. 

We recommend that you have the placement and layout of your PermitPost 

impression assessed prior to printing by faxing it to our Customer Service Centre 

on 0800 424 802 or emailing fp.pp@nzpost.co.nz 



All items must have a valid New Zealand Post delivery address, including the 


For further information refer to the Mail Printing section of this specification. 

We may monitor your returned mail volumes. We reserve the right to charge you 

full postal rates for any returned mail. Please note that there is likely to be a 

higher rate of return for addresses unable to be matched to the Postal Address File 

(PAF). 


All lodgements must have a minimum of 85% Statement of Accuracy (“SOA”) 

against the NZ Post Postal Address File (PAF). If the lodgement contains less than 

85% SOA, the entire lodgement will be uprated to the next most applicable product. 

More information about Statement of Accuracy standards can be found on our 

website at www.nzpost.co.nz/addressing. 






We recommend that you have the placement and layout of your return address 

assessed prior to printing by faxing it to our Customer Service Centre on 0800 424 

802 or emailing fp.pp@nzpost.co.nz 

Mail Printing 

The sequenced portion of the lodgement must be printed in the postie run 

sequence specified in the New Zealand Post sequence file version. 

Each sequenced mail item must have two codes printed in the address block, as 

follows: 

Round Number - comprising: 

- 3 characters (branch abbreviation) 

- 3 numbers (round abbreviation) 

- minimum 15 spaces 

- 1 number (NZ Post line area) 

(e.g. NMS005 6) 

Postcode – comprising 4 digits 

(e.g. 6035) 

The codes can be printed in the same font as the address, however the Round 

Number must be ‘address line 1’, left justified and 12 point font. 

When using a windowed envelope it is critical that both codes are completely 

visible, so their position must take into account the complete range of movement of 

the insert inside the envelope. 

Below is an example 

NMS005 6 

Mr Example 

Flat 4c 

11 Example Street 

Ngaio 6035 

Wellington 6035 

In circumstances where mail items are damaged in the production process, these 

items will need to be reprinted and trayed / bundled separately, with a standard red 


and white mixed postcode label and in such circumstances New Zealand Post 

reserves the right to uprate the entire lodgement. 

Lodgement 

times 




holidays) 

After 5pm, on weekends, or public holidays 

– lodgements may only be made by prior 

arrangement with your local New Zealand 

Post Mail Service Centre Manager. 

Rate 

Daytime 

Evening and weekend 

Lodgement 

requirements 

Items must be lodged at: 



Items can be presented either in bundles or trays. 

For bundles the requirements are: 

Items must be bundled with the delivery address and PermitPost impression facing 

the same way. The last item in a bundle must be reverse faced. 

Within each sequenced bundle, mail items must be sequenced in accordance with 

the Mail Printing section of this specification. 

Within each un-sequenced bundle, mail items must be sequenced in ascending 

postcode order where the postcode is known. Unsequenced items without 

postcodes can be included but must be grouped after the postcode ordered items. 

No labels are required. Ensure that the Round Numbers are visible and not 

obscured by strapping. 

Bundles must be able to be carried with one hand without the contents becoming 

separated. Bundles must not weigh more than 12kg. 

If you are posting a large number of bundles, they can be lodged directly into roll 

cages or Unit Loading Devices (ULDs). 

Sequenced and un-sequenced items must be presented in separate bundles. 

For trays the requirements are: 

Items must be placed in letter trays with the delivery address and PermitPost 

impression facing the same way, towards the front of the tray (where the label is 

located). 

Within each sequenced mail tray mail items must be sequenced in accordance with 

the Mail Printing section of this specification. 

Within each un-sequenced mail tray, the mail items must be sequenced in 

ascending postcode order where the postcode is known. Unsequenced items 

without postcodes can be included but must be grouped after the postcode ordered 

items. 

Labelling 


Sequenced and un-sequenced items must be presented in separate trays with 

separate labelling requirements. 

For sequenced items the label must include: 

the word “ROUND” either printed, stamped or hand-written 


the Round Number range that applies to items within the tray (that is, the 

first and last Round Numbers). Round Numbers must be entered into the 

fields on standard tray labels usually used for Postcode range 




the green label for lodgements originating from the North Island and the 

purple label for lodgements originating from the South Island 

For un-sequenced items the label must include: 

the word “POSTCODE” either printed, stamped or hand-written 

the postcode range that applies to items within the tray (that is, the first 





the red label 


Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail 

must be split into two or more trays. 


Statement of 


A Statement of Posting form must accompany your mail lodgement or your 

lodgement will not be able to be processed. The Statement of Posting form must 

be electronically submitted via Lodgement Manager. 

Once the lodgement form has been submitted, no subsequent changes will be 

permitted. 

You must use the following codes when lodging: 

Size 

Up to 199g 

200-299g 

300-399g 

400-699g 

700-1kg 

Lodgement 

Time 

Daytime 

Evening 

Daytime 

Evening 

Daytime 

Evening 

Daytime 

Evening 

Daytime 

Evening 

Product Code 

PPS1S 

PPS1E 

PPS2S 

PPS2E 

PPS3S 

PPS3E 

PPS4S 

PPS4E 

PPS5S 

PPS5E 




Restricted items include (but are not limited to) dangerous, perishable, fragile and 

high value items. Please refer to section 2 of the Postal Users’ Guide for full 

details. 


Compensation 

terms and 

conditions 






cents or less 



The maximum compensation payable 

is NZ$250* 

* This limit is subject to a number of important limitations and exclusions, in 

particular in relation to Prohibited and Restricted items. For further information 

about our Compensation terms and conditions, and Prohibited and Restricted 

items, please refer to section 2 of the Postal Users’ Guide. 


conditions 

Additional terms and conditions apply; refer to the Public Contract and section 1 of 

the Postal Users’ Guide. 


Parcel services within New Zealand Terms and Conditions 

Summary of 

key features 

For sending parcels by post and courier within New Zealand. 

Saturday delivery and delivery to New Zealand Post PO Boxes and Private Bags are 

available. 

Delivery 

targets 

Destination 

Standard 

parcel 



Courier & 

Signature 

parcel 

Across town 

1-2 working 

days 

1-2 working 

days 

Next working 

day* 

Within island 

1-2 working 

days 

1-2 working 

days 

Next working 

day* 

Nationwide 

2-3 working 

days 

2-3 working 

days 

Next working 

day* 



take longer. 

* Major towns and cities. 

Delivery 

For signature required items 

Delivery of the parcel is considered complete when we collect the signature 

of a person, or their authorised agent, at the delivery address. 

If no one is at the address when we try to deliver the parcel, or we cannot 

get access to the delivery address, we will leave a ‘Card to Collect’ or ‘Card 

to Call’ at the delivery address (or a place we think is appropriate if we 

cannot get access to the delivery address). The card will explain where the 

parcel can be collected from. If a ‘Card to Call’ is left the recipient can 

contact us to arrange for re-delivery of the parcel. 

If, for any reason, the addressee has not collected the parcel or arranged redelivery 

within seven working days of us leaving a ‘Card to Collect’ or a 

‘Card to Call’, you agree to pay us any costs we incur in the transportation 

and storage of the parcel. We may, at that time, choose to return the parcel 

to you at your cost (which may be equal to, or more than, the cost of sending 

the parcel). 

For non signature items 

Delivery of the parcel is considered complete when the parcel is delivered to 

the address you have given us. 

If there is no one at the address when we deliver the parcel it may be left in 

a place that is weatherproof and out of public view. 

Some rural customers may only have Counter collection available to them. 

Dimensions 

and weight 

restrictions 

When using our postage included packaging range 

The base service is a Standard postal service. Optional upgrades are available, at an 

extra cost, for: 

Tracking 

Courier (includes tracking) 

Courier & Signature (includes tracking). 

PUG 9 (July 2013) Page 1 of 4

Bag size and description 

Internal bag dimensions 



Size 1 flat (fits DLE) 125mm x 230mm 3kg 

Size 2 flat (fits C5) 185mm x 270mm 3kg 

Size 2 bubble (fits C5) 185mm x 270mm 3kg 

Size 3 flat (fits C4) 250mm x 310mm 3kg 

Size 3 bubble (fits C4) 250mm x 310mm 3kg 

Size 4 flat (fits Foolscap) 270mm x 370mm 3kg 

Size 4 bubble (fits Foolscap) 270mm x 370mm 3kg 

Size 5 flat (fits Lineflow) 395mm x 455mm 3kg 

Dimensions and weight restrictions include the packaging. If your item does not 

meet all of the above criteria, refer to the information below. 

When using our packaging only range or your own packaging – small, sizebased 

items. The base service is a Standard postal service. Optional upgrades are 

available, at an extra cost, for: 

Tracking 

Courier (includes tracking) 

Courier & Signature (includes tracking). 

Size 


(height x length x thickness) 


DLE 130mm x 235mm x 70mm 3kg 

C5 165mm x 235mm x 70mm 3kg 

C4 260mm x 325mm x 70mm 3kg 

Foolscap 260mm x 385mm x 70mm 3kg 

Lineflow 395mm x 455mm x 70mm 3kg 

When using our packaging only range or your own packaging – large, weightbased 

items 

A Tracked or Courier service is available. An optional upgrade is available with the 

Courier service, at an extra cost, for Courier & Signature (includes tracking). 

You will be charged the greater of: 

the actual weight of your parcel as determined by our scales, or 

the volumetric weight of your parcel, 

rounded up to the nearest 5kg. 

Destination 


per ticket 

Maximum 

total weight 

Maximum 

volume 

Maximum 

length 

Across town 25kg 25kg 0.125m³ 1.5m 

Within island 5kg 25kg 0.125m³ 1.5m 


Nationwide 5kg 25kg 0.125m³ 1.5m 

Dimensions and weight restrictions include the packaging. 

To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) x 

thickness (m) and multiply this by 200, e.g. (0.5 x 0.4 x 0.3) x 200 = 12kg. 

Payment 

options 

Postage included bags* 

Prepaid tickets 

PostShop generated labels 

Postal kiosk generated labels 

Pay to Post labels 

Stamps** 

Manifest 

Digital Postage Meter* 

* Payment options available for Standard parcel service only, as other services 

require a barcode for tracking purposes. 

** Payment option is not available for our postage included packaging range. 

We reserve the right to charge you the correct price for your parcel if we find that the 

correct payment has not been made. An administration fee maybe charged in 

addition to the deficient postage. 

Lodgement 

requirements 

Attach the correct postage and (if applicable) upgrade service tickets to your 

parcel 

Attach a Saturday delivery ticket to your Courier parcel if you want it 

delivered on a Saturday (not available in all areas) 

Attach a Rural Delivery ticket to your parcel if you are sending it to a 

registered Rural Delivery address (applies if you have upgraded from the 

standard postal service only) 

Lodgement 

options 


New Zealand Post parcel drop boxes 



New Zealand Post street posting boxes* 

With your courier if you have a mail pickup service (business customers), or 

in rural mailboxes* 

* Standard parcel service only, as barcode scanning will not occur. 

Items posted at a PostCentre will not receive an acceptance scan. 

Tracking 

The tracking service monitors the delivery status of your item. The delivery status is 

available at www.nzpost.co.nz/tracking or by calling 0800 501 501. 

Packaging 

Packaging of your item is your responsibility. You may be liable to pay for damage to 

other senders’ items or our equipment if inadequate packaging of your item caused 

the damage, or if the contents were prohibited under our terms and conditions. 

Prohibited 

and Restricted 

items 


Restricted items include (but are not limited to) dangerous, perishable, fragile and 

high value items. Refer to section 3 of this Postal Users' Guide for full details. 


Compensation 

terms and 

conditions 

Service 

Standard parcel 



Courier & Signature 

parcel 

Compensation limit (NZ$) 

The maximum compensation payable for loss or 

damage is NZ$250* 



* These limits are subject to a number of important limitations and exclusions, in 

particular in relation to Prohibited and Restricted items. For further information about 

our Compensation terms and conditions and Prohibited and Restricted items, refer to 



ParcelPost Terms and Conditions 

This service is being phased out and replaced with new services in a phased regional rollout between July 

and October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide for 

more information on the new services. 

After the rollout ParcelPost prepaid bags and tickets will be available for purchase by New Zealand Post 

approved Account Customers, until their next contract review. 

Summary of key features 

For sending parcels within New Zealand. 

Maximum weight 1.5kg. 


available. 


Across Town 

Within Island 

Between islands 

Next working day* 

1-2 working days 



destination within the delivery target. Delivery to and from rural or remote areas may take 

longer. 



restrictions 

For ParcelPost postage included bags 

Size and 

description 




C5 Flat 185mm x 270mm 1.5kg 

C5 Bubble 185mm x 270mm 1.5kg 



Foolscap Flat 270mm x 380mm 1.5kg 

Dimensions and weight restrictions include the bag/packaging. 

When using ParcelPost postage included bags, the contents must fit within the internal bag 

dimensions and maximum weight restrictions above in order to qualify for the postage rate 

associated with this service. 

For packaging other than ParcelPost postage included bags 

Size 




DLE 130mm x 235mm x 70mm 1.5kg 

C5 165mm x 235mm x 70mm 1.5kg 

C4 260mm x 325mm x 70mm 1.5kg 


Foolscap 260mm x 385mm x 70mm 1.5kg 


If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel is 

within the maximum weight restriction, the 70mm thickness restriction will not apply. 

Payment options 


Prepaid bags 


Manifest 

Digital Postage Meter (DPM) 

We reserve the right to charge you the correct price for your parcel if we find that the correct 

payment has not been made. An administration fee may be charged in addition to the 

deficient postage. 


New Zealand Post street posting boxes and parcel drop boxes 


Over the counter at PostShop stores and selected New Zealand Post retail outlets 



Business Customers: items may also be lodged with your courier if you have a mail 

pick up service. For customers using a courier pick up and delivery service, pick up 

and delivery is not included in the price, but parcels can be placed inside a 

CourierPost pick up and delivery bag if a contract is in place with CourierPost. 

Lodgement requirements 

Attach the correct postage to your parcel, or purchase a prepaid postage included bag. 

Packaging 

Packaging of your item is your responsibility. You may be liable to pay for damage to other 

senders’ items or our equipment if inadequate packaging of your item caused the damage, or 

if the contents were prohibited under our terms and conditions. 

Prohibited and Restricted 

items 



section 2 of this Postal Users' Guide for full details. 

Compensation terms and 

conditions 

Service 

ParcelPost 









conditions 




ParcelPost Fast Terms and Conditions 




After the rollout ParcelPost Fast upgrade tickets will still be available for purchase by New Zealand Post 

approved Account Customers. ParcelPost Fast prepaid bags will be available for purchase by New 

Zealand Post approved Account Customers, until their next contract review date. 


For sending parcels within New Zealand, with a next working day delivery target. 

Maximum weight 1.5kg. 


available. 


Across Town 

Within Island 







longer. 



restrictions 

For ParcelPost postage included bags 

Size and 

description 









When using ParcelPost postage included bags, the contents must fit within the internal bag 

dimensions and maximum weight restrictions above in order to qualify for the postage rate 

associated with this service. 

On 17 August 2009, the thickness restriction on ParcelPost postage included bags was 

removed. 

For packaging other than ParcelPost postage included bags 

Size 




DLE 130mm x 235mm x 70mm 1.5kg 

C5 165mm x 235mm x 70mm 1.5kg 

C4 260mm x 325mm x 70mm 1.5kg 

PUG 9b (October 2013) Page 1 of 2

Foolscap 260mm x 385mm x 70mm 1.5kg 






Prepaid bags 


Manifest 

Digital Postage Meter (DPM) 

We reserve the right to charge you the correct price for your parcel if we find that the correct 

payment has not been made. An administration fee may be charged in addition to the 

deficient postage. 


New Zealand Post street posting boxes and parcel drop boxes* 

PostShop letter slots* 




Business Customers: items may also be lodged with your courier if you have a mail 

pick up service. For customers using a courier pick up and delivery service, pick up 

and delivery is not included in the price, but parcels can be placed inside a 

CourierPost pick up and delivery bag if a contract is in place with CourierPost. 

* When posting the item in a New Zealand Post street posting box or PostShop letter slot, it 

must be posted in the FastPost slot, or you may not receive the priority service. 


Attach the correct postage to your parcel, or purchase a prepaid postage included bag. 

Items must have a FastPost service indictor attached. 

Packaging 





items 





conditions 

Service 

ParcelPost Fast 









conditions 




ParcelPost Tracked Terms and Conditions 




After the rollout ParcelPost Tracked 5kg tickets will still be available for purchase by New Zealand Post 

approved Account Customers. ParcelPost Tracked 3 kg tickets and prepaid bags will be available for 

purchase by New Zealand Post approved Account Customers, until their next contract review. 


For sending parcels within New Zealand. 

The tracking service monitors the delivery status of your item. The status is available at 

www.nzpost.co.nz/tracking or by calling 0800 501 501. 

Pricing based on size of item. 

Maximum weight 5kg. 

Items may be delivered to New Zealand Post PO Boxes and Private Bags as well as street 

addresses. 

Delivery to registered Rural Delivery addresses is available for an additional cost. 

Saturday delivery is not available. 

ParcelPost standard service does not include customer pickup. 


Across Town 

Within Island 







longer. 




restrictions 

For ParcelPost Tracked postage included bags 

Size and description 




DLE Flat 125mm x 230mm 3kg 

C5 Flat 185mm x 270mm 3kg 

C5 Bubble 185mm x 270mm 3kg 


Foolscap Flat 270mm x 380mm 3kg 

Foolscap Bubble 270mm x 370mm 3kg 

Lineflow Flat 395mm x 455mm 3kg 


When using ParcelPost Tracked postage included bags, the parcel must fit within the 

maximum bag size and maximum weight restrictions above in order to qualify for the postage 

rate associated with this service. 

On 17 August 2009, the thickness restriction on ParcelPost postage included bags was 

removed. 

For packaging other than ParcelPost Tracked postage included bags 

Size 




C5 165mm x 235mm x 70mm 3kg 

C4 260mm x 325mm x 70mm 3kg 

Tubes 70mm (diameter) x 650mm (length) 3kg 



C5 165mm x 235mm x 170mm 5kg 

C4 260mm x 325mm x 170mm 5kg 






Tracking 

The tracking service monitors the delivery status of your item. The delivery status is available 

at www.nzpost.co.nz/tracking or by calling 0800 501 501. 



Attach a Rural Delivery ticket to your parcel if you are sending it to a registered Rural 

Delivery address. 



Prepaid bags 


Stamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode is required 

for tracking purposes. 

We reserve the right to charge you the correct price if we find the correct payment has not 

been made. An administration fee may be charged in addition to the deficient postage. 






Items should not be lodged: 

in street posting boxes, or 

with your courier if you have a mail pickup service (business customers), or 

in rural mailboxes for pickup, 

as barcode scanning (and therefore tracking) will not be performed. 


Packaging 





items 





conditions 

Service 

ParcelPost Tracked 







Users' Guide. 


conditions 




ParcelPost Tracked Zonal Terms and Conditions 




After the rollout ParcelPost Tracked Zonal tickets will be available for purchase by New Zealand Post 

approved Account Customers, until their next contract review. 

Summary of key features For sending parcels within New Zealand. 



Pricing based on weight of item (greater of actual or volumetric weight). 


Items may be delivered to New Zealand Post PO Boxes and Private Bags as well as 

street addresses. 

Delivery to registered Rural Delivery addresses is available for an additional cost. 

Saturday delivery is not available. 


Across Town 

Within Island 







longer. 



restrictions 


the actual weight of your parcel as determined by our scales, or 

the volumetric weight of your parcel. 

Zonal ticket 


per ticket 

Maximum 

total weight 

Maximum 

volume 

Maximum 

length 

Across Town 25kg 25kg 0.125m³ 1.5m 

Within Island 

Between 

islands 

Base for the first 

5kg 

Excess per 

additional 5kg 

Base for the first 

5kg 

Excess per 

additional 5kg 

25kg 0.125m³ 1.5m 

25kg 0.125m³ 1.5m 



To calculate volumetric weight (kg), measure the parcel's height (m) x length (m) x 

thickness (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg. 

Tracking 




Attach a Rural Delivery ticket to your parcel if you are sending it to a registered 

Rural Delivery address. 



Pay To Post labels 

Stamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode is 

required for tracking purposes. 

Prepaid bags are not available for this service. 

We reserve the right to charge you the correct price if we find the correct payment has 

not been made. An administration fee may be charged in addition to the deficient 

postage. 





Items should not be lodged: 

in street posting boxes, or 

with your courier if you have a mail pickup service (business customers), or 

in rural mailboxes for pickup 

as barcode scanning (and therefore tracking) will not be performed. 


Packaging 


other senders’ items or our equipment if inadequate packaging of your item caused the 

damage, or if the contents were prohibited under our terms and conditions. 




items include (but are not limited to) dangerous, perishable, fragile and high value items. 

Refer to section 2 of this Postal Users' Guide for full details. 


conditions 

Service 

ParcelPost Tracked 

Zonal 






Compensation terms and conditions and Prohibited and Restricted items, refer to section 

2 of this Postal Users' Guide. 


conditions 




ParcelPost PO Box Priority Terms and Conditions 


and October 2013. Refer to the Parcels services within New Zealand section of this Postal Users’ Guide for 


After the rollout ParcelPost PO Box Priority postage included bags will be available for purchase by New 

Zealand Post approved Account Customers, until their next contract review. 


For sending parcels within New Zealand to New Zealand Post PO Boxes and Private Bags. 


This service is only available using ParcelPost PO Box Priority postage included bags 

Delivery is available to New Zealand Post PO Boxes and Private Bags only. 


Across Town 

Within Island 







longer. 



restrictions 

Size 

Internal dimensions of 

the bag 



C5 185mm x 270mm 5kg 

Foolscap 270mm x 380mm 5kg 

Lineflow 395mm x 455mm 5kg 

Dimensions and weight restrictions include the bag. 

ParcelPost PO Box Priority is only available using the ParcelPost PO Box Priority postage 

included bags. 

The parcel must fit within the maximum size and maximum weight restrictions for the bag 

listed above. However, provided the parcel fits within these restrictions, there is no maximum 

thickness. 


ParcelPost PO Box Priority postage included bags only. 

We reserve the right to charge you the correct price if we find the correct payment has not 

been made. An administration fee may be charged in addition to the deficient postage. 


New Zealand Post street posting boxes* 



PostShop letter slots* 


* When posting the item in a New Zealand Post street posting box or PostShop letter slot, it 

must be placed in the FastPost slot, or you may not receive the priority service. 

Packaging 





items 





conditions 

Service 

ParcelPost PO Box 

Priority 







Users' Guide. 


conditions 




ParcelPost Terms and Conditions 

This service was discontinued on 28 March 2008 and replaced with the new 

ParcelPost services. 

When using the ParcelPost service you must: 

Attach to your parcel the correct pre-paid tickets or stamps for its actual or volumetric weight 

(whichever is the greater) and the distance it is travelling. 

Requirements 

Parcel Ticket 

Maximum Weight Per 

Ticket 

Maximum 

Total 

Weight 

Maximum 

Volume 

Maximum 

Length 

Maximum 

Length + 

Girth 

Across Town 

(within city boundaries) 

25kg 25kg 0.125m 3 1.05m 2.5m 

Short Haul 

(up to 150 km, within an 

Island) 

Parcel (for the first 15kg) 25kg 0.125m 3 1.05m 2.5m 

Excess (10kg) 

Within Island 

(over 150 km, within an 

Island) 


Excess (per additional 5kg) 

Between Islands 1 

(between North & 

South Islands) 


Excess (per additional 5kg) 

Nationwide 1kg Up to 1kg 1kg 0.125m 3 1.05m 2.5m 

Nationwide 2kg Up to 2kg 2kg 0.125m 3 1.05m 2.5m 

1 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island. 

Postal Users' Guide 10 (Nov 2007) Page 1 of 2

Other Conditions 

Delivery is only available to addresses within New Zealand, Great Barrier Island, the Chatham Islands, 

and Pitt Island. 

Delivery is available to New Zealand Post PO Boxes and Private Bags. 

We reserve the right to charge you the correct price for your parcel if we find that the correct payment 

has not been made. 

Pricing by Weight or Volume 


the actual weight of your parcel as determined by our scales; or 


To calculate volumetric weight multiply your parcel's volume (height (m) x width (m) x length (m)) by 200. 

For example: (0.5m x 0.4m x 0.5m) = 0.1m 3 x 200 = 20 kg 

Packaging 

Packaging of your parcel is your responsibility. You may be liable to pay for damage to other senders’ 

items or our equipment if inadequate packaging of your parcel caused the damage or if the contents were 

prohibited under our terms. 

Delivery Targets 

Distance 

Delivery Target 

Across town 

Within Islands 



Between Islands 2 


Delivery targets are a guide only and we do not guarantee that your parcel will reach its destination within 

the delivery target. Delivery to and from remote areas may take longer. 

Compensation, High Risk and Prohibited Items 

For information on compensation, high risk and prohibited items please refer to the relevant sections of 

the Postal Users’ Guide. 

The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public 

Contract and the Postal Users’ Guide. These are available on our website, www.nzpost.co.nz, or for reference at PostShops and New Zealand Post retail outlets. Other conditions 

for credit customers are contained in the business terms and conditions provided to these customers when credit was arranged. 

2 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island. 

Postal Users' Guide 10 (Nov 2007) Page 2 of 2

PacketPost Terms and Conditions 

This service was discontinued on 28 March 2008 and replaced with the new 

ParcelPost services. 

When using the PacketPost service you must: 

Attach to your packet the correct pre-paid tickets or stamps. 

Other Conditions 

If you want to send your item by the FastPost service, you must attach a FastPost sticker to the front, top, left hand corner 

of your item. FastPost items must be posted in the FastPost slot of New Zealand Post posting boxes or PostShop 

letterslots, or they may not receive the FastPost service. 

Delivery is only available to addresses within New Zealand. 

Delivery is available to New Zealand Post PO Boxes and Private Bags. 

We reserve the right to charge you the correct price for your parcel if we find that the correct payment has not been made. 

Requirements 

Maximum Dimensions 

Maximum Weight 

Envelope 450mm x 340mm x 50mm 1.5kg 

Box 303mm x 210mm x 115mm 1.5kg 

Tube 420mm x 65mm 1.5kg 

Delivery Targets 

Distance Standard Post FastPost 

Across Town Next working day Next working day 

Within Island 1-2 working days Next working day 

Between Islands 2-3 working days Next working day 

Delivery targets are a guide only and we do not guarantee that your packet will reach its destination within the delivery target. 

Delivery to remote areas may take longer. 

Packaging 

Packaging of your item is your responsibility. You may be liable to pay for damage to other senders’ items or our equipment if 

inadequate packaging of your item caused the damage or if the contents were prohibited under our terms. 

Compensation, High Risk and Prohibited Items 

For information on compensation, high risk and prohibited items please refer to the relevant sections of the Postal Users' 


The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public 

Contract and the Postal Users’ Guide. These are available on our website, www.nzpost.co.nz, or for reference at PostShops and New Zealand Post retail outlets. Other conditions 

for credit customers are contained in the business terms and conditions provided to these customers when credit was arranged. 

Postal Users' Guide 10a (Nov 2007) Page 1 of 1

Ready to Go Terms and Conditions 





features 

For sending small items, letters and documents by courier within New Zealand. 

Signature on delivery, Saturday delivery and delivery to registered Rural Delivery 

addresses are available for additional costs (Saturday delivery is not available to rural 

addresses). 


available at www.courierpost.co.nz or by calling 0800 268 743. 

Delivery 

For signature required items 

Delivery of the parcel is considered complete when we collect the signature of 

a person, or their authorised agent, at the delivery address. 

If no one is at the address when we try to deliver the parcel, or we cannot get 

access to the delivery address, we will leave a ‘Card to Call’ at the delivery 

address (or a place we think is appropriate if we cannot get access to the 

delivery address). The card will explain where the parcel can be collected 

from. Alternatively, the recipient can contact us to arrange for re-delivery of 

the parcel. 


within seven working days of us leaving a Card to Call, you agree to 

pay us any costs we incur in the transportation and storage of the parcel. We 

may, at that time, choose to return the parcel to you at your cost (which may 

be equal to, or more than, the cost of sending the parcel). 

For non signature required items 

Delivery of the parcel is considered complete when the parcel is delivered to 

the address you have given us. 

If there is no one at the address when we deliver the parcel it may be left in a 

place that is weatherproof and out of public view. 



Across Town 

Within Island 





Saturday delivery is by 12noon. 

Delivery targets are a guide only and we do not guarantee that your parcel will reach its 


take longer. 



restrictions 

For Ready to Go postage included bags 

Size and 

description 

Internal bag 

dimensions 




DLE Flat 125mm x 230mm 3kg 


C5 Bubble* 185mm x 270mm 3kg 


Foolscap Flat 270mm x 380mm 3kg 

Lineflow Flat 395mm x 455mm 3kg 

* Signature required option not available. 

Dimensions and weight restrictions include the bag 

When using Ready to Go postage included bags, the contents must fit within the 

internal bag dimensions and maximum weight restrictions above in order to qualify for 

the postage rate associated with this service. 

For packaging other than Ready to Go postage included bags 


the actual weight of your parcel as determined by our scales; or 


Zonal ticket 

Maximum 

weight per 

ticket 

Maximum 

total weight 

Maximum 

volume 

Maximum 

lenght 

Local area 25kg 25kg 0.125m 3 1.5m 

Within Island 


Base for the 

first 5kg 

Excess per 

additional 

5kg 

Base for the 

first 5kg 

Excess per 

additional 

5kg 

25kg 0.125m 3 1.5m 

25kg 0.125m 3 1.5m 


To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) x 

depth (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg. 

Tracking 



Lodgement 

requirements 

Attach an extra service sticker to your parcel if you want it delivered on a 

Saturday (not available in all areas). 

Attach a Rural ticket to your parcel if you are sending it to a registered Rural 


For signature required delivery, use the appropriate signature required 


postage included bags or tickets. 






mail pick up service. 

Items should not be lodged in street posting boxes or PostShop letter slots as they will 

not receive an acceptance scan. 



Prepaid bags 

PostShop generated labels 


correct payment has not been made. An administration fee may be charged in addition 

to the deficient postage. 

Packaging 

Packaging of your parcel is your responsibility. You may be liable to pay for damage to 

other senders’ items or our equipment if inadequate packaging of your parcel caused 









Service 

Ready to Go 



damage is NZ$1,500* 






conditions 




RegisteredPost Terms and Conditions 


features 

For sending letters and documents by courier within New Zealand, with a signature on 

delivery. Saturday delivery and delivery to registered Rural Delivery addresses are 

available for an additional cost (Saturday delivery is not available to rural addresses). 



Available using prepaid plastic envelopes only. 

Delivery to PO Boxes and Private Bags is not available. 

Delivery 

This is a signature required service 

Delivery of the parcel is considered complete when we collect the signature of 

a person, or their authorised agent, at the delivery address. 

If no one is at the address when we try to deliver the parcel, or we cannot get 

access to the delivery address, we will leave a ‘Card to Call’ at the delivery 

address (or a place we think is appropriate if we cannot get access to the 

delivery address). The card will explain where the parcel can be collected 

from. Alternatively, the recipient can contact us to arrange for re-delivery of 

the parcel. 


within seven working days of us leaving a Card to Call, you agree to 

pay us any costs we incur in the transportation and storage of the parcel. We 

may, at that time, choose to return the parcel to you at your cost (which may 

be equal to, or more than, the cost of sending the parcel). 


Delivery to PO Boxes and Private Bags is not available. 


Across Town 

Within Island 








take longer. 



restrictions Size Dimensions 



A5 190mm x 260mm 1.5kg 


Foolscap 280mm x 380mm 1.5kg 


Tracking 



Lodgement 

requirements 

Attach an extra service sticker to your parcel if you want it delivered on a 

Saturday (not available in all areas). 

Attach a Rural ticket to your parcel if you are sending it to a registered Rural 



RegisteredPost postage included bags only. 











Packaging 











Service 

RegisteredPost 









conditions 




Trackme Terms and Conditions 





features 

For sending 5kg and 10kg boxes by courier within New Zealand. Signature on delivery 

is not available. Saturday delivery is available for an additional cost (Saturday delivery 

is not available to rural addresses). 



Delivery 

This is a non signature required service 

Delivery of the parcels happens when the parcel is delivered to the address 

you have given us. 

If there is no one at the address when we deliver the parcel it may be left in a 

place which is weatherproof and out of public view. 



Across Town 

Within Island 








take longer. 


restrictions 

Trackme tickets are produced as an A4-sized label and are available in 5kg and 10kg 

options. 

The 5kg ticket can be applied to a box that is the equivalent size of a standard 

photocopy paper box. 

The 10kg ticket can be applied to a box that is the equivalent size of a 

standard wine carton. 

Size and 

description 

Maximum volume 


5kg box 0.025m 3 5kg 

10kg box 0.05m 3 10kg 

Dimensions and weight restrictions include the packaging 

To calculate volume (m 3 ), measure the parcel’s height (m) x length (m) x depth (m), e.g. 

(0.5m x 0.4m x 0.3m) = 0.06m 3 . 


Tracking 



Lodgement 

requirements 

Attach an extra service sticker to your parcel if you want it delivered on a Saturday (not 

available in all areas). 


Prepaid tickets only 





Over the counter at PostShop stores and selected New Zealand Post retail 

outlets 


Over the counter at CourierPost branches 





Packaging 











Service 

Trackme 



damage is NZ$1,500* 






conditions 




International Air and International Economy Terms and Conditions 


features 

International Economy is for sending parcels internationally. International Air is for 

sending letters and parcels internationally. 


Items sent by International Air and International Economy must have: 

the city and country of the delivery address written in English 

a valid New Zealand return address 

an International Air or International Economy service indicator on the front, top 

left hand corner 

correctly completed Customs documentation (see below). 


restrictions 

Letters 

Must contain paper based written or printed documents only. 

Not available for International Economy. 

Size 

Maximum 

dimensions 


1 Postcards must have a card weight of at least 140gsm, a minimum thickness of 

0.18mm and a minimum size of 90mm x 140mm. Postcards which contain inserts or 

raised relief, are not rectangular, or exceed the maximum size, will be charged at the 

standard rate for letters. 

2 Aerogrammes must not contain any enclosures. Aerogrammes produced in 

New Zealand must be approved by New Zealand Post and carry an authority number. 

Rolls and tubes under 2kg 


Postcards 1 and 130mm x 235mm 10g n/a 

Aerogrammes 2 

Maximum 

thickness 




Oversize 260mm x 385mm 200g 10mm 

Maximum size 

(length + (diameter 

x 2)) 

Maximum length 

(any side) 


Minimum 

chargeable 

weight 

1040mm 900mm 2kg 200g 

Parcels under 2kg 

Maximum size 

(length + height + 

thickness) 


(any side) 


Minimum 

chargeable 

weight 

900mm 600mm 2kg 200g 


Parcels over 2kg 

Maximum size 

(length + girth) 


(any side) 

Maximum 

weight 3 

Minimum 

chargeable 

weight 

2m 1.05m 20kg 200g 

3 The maximum weight that can be sent differs for some countries. 



World zone 

International Air 

(working days) 

International 

Economy 


Australia (Zone A) 3-6 10-15* 

South Pacific (Zone B) 6-10 12-22* 

Asia (Zone C) 6-10 13-25* 

North America, UK and 

Europe (Zone D) 

Rest of the World (Zone 

E) 

6-10 13-25* 

6-10 13-25* 

You can expect that items will usually arrive at their destination within the timeframe 

specified for each service. Because we do not directly control all parts of the delivery 

chain, we cannot guarantee your item will always reach its destination within the target 

delivery times. Delivery to areas outside major cities or where the item is dutiable or 

held by Customs may take longer. For more information on the world zones, refer to 

the World zones section of this Postal Users’ Guide. 

* There is no International Economy letter service. 



Customs 

documentation 

Letters generally do not require customs documentation. However, if the letter contains 

paper based written or printed documents that have a declarable value (e.g. a 

calendar) they must be sent using the appropriate customs declaration. 

You must include a red Consignment Note (OS007) or a white Consignment Note 

(CN300) with your parcel if: 

your parcel weighs over 2kg, or 

your parcel, roll or tube weighs under 2kg but exceeds the maximum 

dimensions for parcels under 2kg as set out in these terms and conditions, or 

your parcel is valued at over NZ$250, or 

you have purchased additional compensation cover for your parcel. 

The red Consignment Note (OS007) or white Consignment Note (CN300) cannot be 

used on parcels that do not meet the above criteria. 

If your parcel is being sent as part of a commercial transaction, you must also include a 

copy of the commercial invoice or an Export Invoice (NCPI025). 

For all other parcels, you must include a green Customs Declaration (OS008a). 

You are responsible for ensuring that the information you declare is accurate. In 

addition to its use for Customs clearance, this information may also be used to 

determine the safe carriage of your parcel, and you will be liable for any damages 

incurred from a misstatement or omission of information. 


Customs requirements 

Customs regulations and other border requirements vary from country to country and 

are outside our control. You are responsible for complying with Customs requirements, 

completing all Customs documentation and checking whether Customs duties or other 

charges are payable on your item. Where possible, we will do our best to provide you 

with information on these regulations and requirements, but we cannot guarantee the 

accuracy of this information. 

The person receiving the items must pay all Customs duties, sales taxes and other 

regulatory charges. If the receiver does not pay these charges, or the item is 

undeliverable, you may be responsible for paying these charges. 

For parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry to 

be completed, which New Zealand Post can complete on your behalf for an additional 

fee. For more information contact our Customs Clearance Broker on 0800 SEND IT 

(0800 736 348). 

Additional documents 

Additional documents (for example, certificate of origin, health certificate, Doctor’s 

prescription) may be required so that an item can be exported from New Zealand or 

enter another country. You are responsible for finding out what is required and 

including it with your item. 







Pick up is available for New Zealand Post Account customers that: 

have arranged for the International Air Satchel service, or 

are sending items over 2kg in weight, or 

are sending items that exceed the maximum dimensions for items 

under 2kg, or 

have purchased additional insurance. 

Country specific 

restrictions and 

requirements 

Individual countries or their postal administrations may place additional restrictions on 

the carriage or importation of items. You are responsible for checking whether 

restrictions apply to your item. Where possible, we have included information on 

restrictions for individual countries on our website, www.nzpost.co.nz, but we cannot 

guarantee the accuracy of this information. 

Additional services 

(applicable to 

International Air only) 

International postage included envelopes and packaging 

A range of international postage included envelopes and packaging is also available. 

You must comply with any instructions and maximum weight information that is set out 

on the envelope or package. Postage included envelopes and packaging can only be 

used once. 

Required postage 

Letter required postage includes GST. Parcel required postage is GST zero-rated. If 

you want to use stamps as the payment method for your parcel, GST will be added to 

the required postage. The minimum chargeable weight for an International Air or 

International Economy parcel is 200g. Rolls and tubes are charged as parcels. 

Postage determined by actual weight 

International Air and International Economy parcels are charged by actual weight to the 

next 10g. 

Return of undeliverable 

items 

Undeliverable letters and parcels with a green Customs Declaration will be returned to 

you at no additional cost. 

Undeliverable parcels with a red or white Consignment Note will be returned to you or 

destroyed according to the instructions you have given on the Consignment Note. If 

you want the parcel returned to you, you agree to pay us the full cost of returning the 

parcel (this may be equal to, or more than, the original cost of sending the parcel). 


Refer to the Consignment Note for further details. 

Packaging 


other senders’ items or our or others’ equipment if inadequate packaging of your item 

caused the damage, or if the contents were prohibited under our terms and conditions. 








For full information about our Compensation terms and conditions for sending 

internationally, refer to section 2 of this Postal Users' Guide. 


conditions 




International Air Satchel Terms and Conditions 


features 

For sending 50-500 International Air items (letters, and parcels up to 2kg) 

internationally. 


To use International Air Satchel, you must be a New Zealand Post Account customer. 

Items sent by International Air Satchel must have: 

a clear address. Make sure you include the postcode (if you know it), and the 

destination country 


a PermitPost impression and an International Air service indicator (letters only) 



restrictions 

International Air Satchel letter dimensions 

Size 

Maximum envelope 

size 


Maximum 

weight 



Larger than 

medium 260mm x 385mm 200g 10mm 

International Air Satchel parcel dimensions* 

Maximum size 


thickness) 


(any side) 


900mm 600mm 2kg 

* Items exceeding the above size and weight (but under 2m in maximum length + girth), 

will require a red Consignment Note (OS007) or a white Consignment Note (CN300). 

International Air Satchel rolls and tubes dimensions 

Maximum size 

(length + (diameter x 2)) 


(any side) 


1040mm 900mm 2kg 



International Air provides delivery in approximately 3-10 working days around the world. 

You can expect that your items will usually arrive at their destination within the 

timeframe specified. Because we do not directly control all parts of the delivery chain, 

we cannot guarantee your item will always reach its destination within the target 



held by Customs may take longer. 


50 (but no more than 500) International Air letters and parcels (up to 2kg), or 

lodgements of International Air letters and parcels totalling over NZ$100 postage 

(excluding GST). 

Customs 

documentation 

Complete a blue International Air Satchel Consignment Note (IBP009) listing 

all of the items being lodgedand insert into the clear pouch on the outside of a 

blue International Air Satchel. 

Attach a green Customs Declaration (OS008a) to each parcel. 

Put all your mail into a blue International Air satchel. 

Ensure your return to sender card is sitting on top of your Consignment Note, 

with the International Mail Service Centre address facing out. 


Pick up; this service is only available to New Zealand Post Account customers that 

have a contract for the International Air Satchel service. 











conditions 




International Tracked Air Satchel Terms and Conditions 


features 

For sending numerous (c. 50-500) International Air items (letters, and parcels up to 

2kg) to key destinations worldwide, where tracking is required. 

Individual items are tracked. The delivery status is available at 

www.nzpost.co.nz/tracking or by calling 0800 501 501. 


To use International Tracked Air Satchel, you must be a New Zealand Post Account 

customer, and use RedClick to generate the documentation. 

Items sent by International Tracked Air Satchel must have: 

a clear address. Make sure you include the postcode and the destination 

country 


a PermitPost impression and an International Air service indicator (letters only) 



restrictions 

International Tracked Air Satchel letter dimensions 

Size 

Maximum envelope 

size 


Maximum 

weight 



Larger than 

medium 260mm x 385mm 200g 10mm 

International Tracked Air Satchel parcel dimensions* 

Maximum size 


thickness) 


(any side) 


900mm 600mm 2kg 

* Items exceeding the above size and weight (but under 2m in maximum length + girth), 

may be sent by International Air, but will not be tracked. These items will require a red 

Consignment Note (OS007) or a white Consignment Note (CN300). If tracking is 

required for items over 2kg, then International Economy Courier must be used. 

International Tracked Air Satchel rolls and tubes dimensions 

Maximum size 

(length + (diameter x 2)) 


(any side) 


1040mm 900mm 2kg 



International Tracked Air Satchel is only available to key destinations. The destination 


list below was current at the time of printing, but is subject to change. An up-to-date 

destination list is available on our website at www.nzpost.co.nz/sendinginternationally/delivery-zones 

The service is provided to Australia, UK, and USA, with a delivery target of 

approximately 3-10 working days. 

You can expect that your items will usually arrive at their destination within the 

timeframe specified. Because we do not directly control all parts of the delivery chain, 

we cannot guarantee your item will always reach its destination within the target 


held by Customs may take longer. 


This service is intended for use for numerous items sent together. As a guide, a satchel 

should contain more than 50 (but no more than 500) International Air letters and 

parcels (up to 2kg), or lodgements of International Air letters and parcels totalling over 

NZ$100 postage (excluding GST). 

Customs 

documentation 

Lodge all items using RedClick, and make sure that a Customs Manifest is 

produced. 

Complete a blue International Air Satchel Consignment Note (IBP009) listing all of 

the items being lodged and insert into the clear pouch on the outside of a blue 

International Air satchel. 

Attach a green Customs Declaration (OS008a) to each parcel. 

Put all your items into a blue International Air satchel. 

Ensure your return to sender card is inserted on top of your Consignment Note, 

with the International Mail Service Centre address facing out. 


Pick up; this service is only available to New Zealand Post Account customers that 

have a contract for the International Tracked Air Satchel service. 











conditions 



PUG12b (October 2013) Page 2 of 2

Armed Forces Concession 


features 

The Armed Forces Concession is a pricing concession for items posted to or from New Zealand 

service personnel serving at designated Missions abroad or at sea. It also applies to overseas 

service personnel serving with the armed forces in New Zealand. 

Letters and parcels sent through the Armed Forces Concession are subsidised. Instead of being 

charged at the international rate, postage is charged at: 

the domestic Standard Post rate for letters 

a special Armed Forces Concession rate for parcels (up to a 10kg weight limit). 

Police serving overseas can also access these concession rates, subject to guidelines set by 

New Zealand Police. 

Product 

requirements 

Outbound mail – letters 

Destinations are limited to those that have been agreed between the Armed Forces and 

New Zealand Post, and are subject to change. 

Letters must be marked as Forces Concession. All items posted must carry the 

individual's name, rank, regimental number and name of Operation. 

Items are to be presented at a PostShop or collected from a military base. 

Outbound mail – parcels 



Parcels must be marked as Forces Concession. All items posted must carry the 

individual's name, rank, regimental number and name of Operation. 

Items are to be presented at a PostShop or collected from a military base. 

General 

All items must have: 

the address written in English in the following format: 

“Forces Concession” 

Service number/rank/and name 

OP “Operation name” 

Address 1 (post office box/street number) 

Address 2 (city/postal code) 

Address 3 (country) 

C/- INTERNATIONAL MAIL CENTRE 

AUCKLAND 

a New Zealand return address 

an International Air service indicator on the front, top left hand corner 


Items posted from New Zealand must be addressed to a military base, naval ship or a United 

Nations organisation. 

Inbound mail – letters and parcels 

Items posted to New Zealand must have a valid New Zealand delivery address. For mail destined 

for military bases, naval ships or United Nations organisations, the valid delivery address is usually 

a post office box or private bag. 




Letters 

Size 

Maximum 

dimensions 


Maximum 

thickness 

Maximum 

weight 

Medium 130mm x 235mm 10mm 200g 

Large 165mm x 235mm 10mm 200g 

Extra large 230mm x 325mm 10mm 200g 

Oversize 260mm x 385mm 10mm 200g 

Parcels 

Size Maximum length Maximum 

dimensions 

Parcel 1.05m Length + girth 

no greater than 

2m 

Maximum 

weight 

10kg 


New Zealand Post and the New Zealand Defence force may place additional limitations on the size 

or weight of the packages able to be sent via this service and restrictions on the quantity of mail 

per individual. These conditions may be set for operational or economic reasons. 


The delivery timeframe is dependent on the destination and routing requirement. 





Customs 

documentation 

For parcels under 2kg, the green Customs Declaration (OS008a) must be completed. 

For parcels over 2kg, the red Consignment Note (OS007) or a white Consignment Note 

(CN300) must be completed. 

Customs 

requirements 

Customs regulations and other border requirements vary from country to country and are outside 

our control. You are responsible for complying with Customs Requirements, completing all 

Customs documentation and checking whether Customs duties or other charges are payable on 

your item. Where possible, we will do our best to provide you with information on these regulations 

and requirements, but we cannot guarantee the accuracy of this information. 

The person receiving the item must pay all Customs duties, sales taxes and other regulatory 

charges. If the receiver does not pay these charges, or the item is undeliverable, you may be 

responsible for paying these charges. 

For parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry to be 

completed, which New Zealand Post can complete on your behalf for an additional fee. For more 

information contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348). 



Military bases by arrangement 



Individual countries or their postal administrations may place additional restrictions on the carriage 

or import of items. You are responsible for checking whether restrictions apply to your item. Where 

possible, we have included information on restrictions for individual countries on our website 


equirements 

www.nzpost.co.nz, but we cannot guarantee the accuracy of this information. 

Postage rates 

Postage for letters sent under the Armed Forces Concession is charged at the applicable Standard 

Post domestic required postage. 

Postage for parcels sent under the Armed Forces Concession is charged at the postage rate 

contained in the Memorandum of Understanding between New Zealand Post and New Zealand 

Defence Force. 

Return of 

undeliverable items 

Undeliverable letters and parcels with a green Customs Declaration will be returned to you at no 

additional cost. 

Undeliverable parcels with a red or white Consignment Note will be returned to you or destroyed 

according to the instructions you have given on the Consignment Note. If you want the parcel 

returned to you, you agree to pay us the full cost of returning the parcel (this may be equal to, or 

more than, the original cost of sending the parcel). Refer to the Consignment Note for further 

details. 

Packaging 


senders’ items or our or others’ equipment if inadequate packaging of your item caused the 

damage, or if the contents were prohibited under our terms and conditions. 






Compensation 

terms and 

conditions 

New Zealand Post compensation only applies to items sent under the Armed Forces Concession 

while those items are within New Zealand. For outbound items, this means between the 

lodgement point and the International Mail Centre in Auckland only. For inbound items, this means 

between the International Mail Centre in Auckland and the delivery address only. The domestic 

postal service compensation limits apply. 

For full information about our Compensation terms and conditions, refer to section 2 of this Postal 

Users' Guide. Our additional compensation cover is not available for items posted using the 

Armed Forces Concession. 


conditions 




International Bulk Mail Terms and Conditions 


features 

A cost-effective way to send over 1000 identical medium letters, or over 500 identical larger than 

medium letters, oversized printed materials or parcels overseas. 

Product 

requirements 

To use International Bulk Mail, you must be a New Zealand Post Account customer. 

Lodgements sent by International Bulk Mail must have: 

over 1000 identical medium letters, or over 500 identical larger than medium letters, 

oversized printed materials or parcels 

no letter weighing more than 500g and no oversized printed material or parcel weighing 

more than 1kg 

each item properly labelled with a PermitPost impression 

an International Air service indicator attached to each item 

no parcel with a value exceeding NZ$250 

a valid New Zealand Post return address, including the correct New Zealand Post 

postcode on each item 

the destination city and country of the delivery address written in English on each item 


In addition, each lodgement must be accompanied by a completed Statement of Posting (either 

a manual AR19N form or a Lodgement Manager Manifest). 


weight 

restrictions 

Size and description 

Maximum 

dimensions 


Maximum 

thickness 

Maximum 

weight 

Medium letter 130mm x 240mm 20mm 500g 

Larger than medium 

letter 

260mm x 385mm 20mm 500g 

Oversized printed 

material or parcels 

Length + height + thickness 

600mm 

1kg 


Delivery targets Destination Delivery target 

for North Island 

customers 



for South Island 

customers 

through normal 

lodgement 


Delivery target for 

South Island 

customers 

through priority 

lodgement 


Australia (Zone A) 3-6 5-8 3-6 

South Pacific (Zone B) 3-10 5-12 3-10 

Asia (Zone C) 4-10 6-12 4-10 

Europe excluding UK 5-10 6-12 4-10 

North America and UK 4-10 6-12 4-10 

Rest of the World (Zone E) 5-10 7-12 5-10 


You can expect that items will usually arrive at their destination within the timeframe specified for 

each service. Because we do not directly control all parts of the delivery chain, we cannot 

guarantee your item will always reach its destination within the target delivery times. Delivery to 

areas outside major cities or where the item is dutiable or held by Customs may take longer. For 

more information on the world zones, refer to the World zones section of this Postal Users’ 



1000 medium letters, or 

500 larger than medium letters, printed materials or parcels. 

Customs 

documentation 

You must include a Customs Declaration (CN22/OS008) on your parcel if it contains any nonprinted 

material. 

Customs 

requirements 

Customs regulations and other border requirements vary from country to country and are outside 

our control. You are responsible for complying with Customs Requirements, completing all 

Customs documentation and checking whether Customs duties or other charges are payable on 

your item. Where possible, we will do our best to provide you with information on these 

regulations and requirements, but we cannot guarantee the accuracy of this information. 

The person receiving the items must pay all Customs duties, sales taxes and other regulatory 



Lodgement 

options 

Pick up; this service is only available to New Zealand Post Account customers. 



requirements 

Individual countries or their postal administrations may place additional restrictions on the 

carriage or import of items. You are responsible for checking whether restrictions apply to your 

item. Where possible, we have included information on restrictions for individual countries on our 

website www.nzpost.co.nz, but we cannot guarantee the accuracy of this information. 

Prices 

The International Bulk Mail service is based on the origin of the mail, i.e. pricing is differentiated 

by lodgement area. The five areas are: 

Auckland 

Wellington 

Central - for all areas in the North Island, excluding Auckland and Wellington, 

e.g. Palmerston North, Napier etc 

Christchurch 

For time-critical lodgements, the lodgement can be air freighted for an additional charge 

(priority lodgement) 

South Island – for all areas in the South Island, excluding Christchurch, e.g. Invercargill. 

For time critical-lodgements, the lodgement can be air freighted for an additional charge 

(priority lodgement). 

Prices are charged using 10g weight increments. The weight of a lodgement is measured by 

New Zealand Post. Weights are rounded up or down to the nearest 10g weight. 

All international components of rates quoted are GST zero-rated. 

Prices are subject to change under our standard terms and conditions for business customers. 

Return of 

undeliverable 

items 

Undeliverable letters and parcels with a green Customs Declaration (OS008a) will be returned to 

you at no additional cost. 

Packaging 


senders’ items or our equipment if inadequate packaging of your item caused the damage, or if 

the contents were prohibited under our terms and conditions. 







Compensation 

terms and 

conditions 

For full information about our Compensation terms and conditions for sending internationally, 

refer to section 2 of this Postal Users' Guide. 


conditions 




International Air Registered Terms and Conditions 


features 

For sending letters or documents internationally with signature on delivery. 

Tracking is not offered with this service. 

Available using postage included bags only. 


Items sent by International Air Registered must have: 

a value of NZ$250 or less 

the city and country of the delivery address written in English 




restrictions 

Size 

Maximum 

dimensions 



Maximum 

thickness 

A5 190mm x 250mm 200g 10mm 

Dimensions and weight restrictions include the bag. 


World zone 

International Air Registered 


Australia (Zone A) 3-6 

South Pacific (Zone B) 6-10 

Asia (Zone C) 6-10 



Rest of the World 

(Zone E) 

6-10 

6-10 



chain, we cannot guarantee your item will always reach its destination within the target 


held by Customs may take longer. For more information on the world zones, refer to 




Customs 

documentation 













The person receiving the items must pay all Customs duties, sales taxes and other 

regulatory charges. If the receiver does not pay these charges, or the item is 

undeliverable, you may be responsible for paying these charges. 


Additional documents (for example, certificate of origin, health certificate, Doctor’s 









requirements 

Individual countries or their postal administrations may place additional restrictions on 

the carriage or importation of items. You are responsible for checking whether 

restrictions apply to your item. Where possible, we have included information on 

restrictions for individual countries on our website, www.nzpost.co.nz, but we cannot 

guarantee the accuracy of this information. 

Signature on delivery 

You can expect that items will receive a signature on delivery. Because we do not 

directly control all parts of the delivery chain, we cannot guarantee your item will always 

receive a signature on delivery or that we can retrieve it. 


items 

Undeliverable items will be returned to you at no additional cost. 











conditions 




International Express Courier Terms and Conditions 


features 

International Express Courier is a worldwide document and merchandise courier service to 

over 220 destinations. 

All International Express Courier items are tracked. The tracking service monitors the delivery 

status of your item. The status is available at www.nzpost.co.nz/tracking or by calling 

0800 73 63 53. 


Items sent by International Express Courier must have: 

all documentation, including the full delivery address, written in English; 

a physical delivery address* 

a valid New Zealand return address, an International Express Courier service 

indicator on the front, top, left-hand corner, or be packed in International Express 

Courier packaging (plastic envelopes) 

correctly completed Customs documentation (see below) 

daytime phone numbers for the sender and the addressee so New Zealand Post can 

make contact if the documentation is incomplete or if there are any problems. 

* Certain destinations allow a post office box to be used on the Consignment Note as the 

delivery address (see below). 

# Certain destinations do not allow the return address to be a post office box (see below). 



Documents 

Maximum size 



of any side 

Maximum weight* 

Minimum 

chargeable 

weight 

2m 1.05m 30kg 500g 

Merchandise 

Maximum size 



of any side 

Maximum weight* 

2m 1.05m 30kg 500g 


Minimum 

chargeable 

weight 

* Items in International Express Courier packaging will be charged at actual weight. All other 

items will be charged at the greater of actual or volumetric weight – refer to the information 

about required postage below. 



World zone 




South Pacific (Zone B) 2-5 

Asia (Zone C) 2-4 

North America, UK and Europe (Zone D) 2-4 

Rest of the World (Zone E) 2-5 

You can expect that items will usually arrive at their destination within the timeframe specified 

for each service. Because we do not directly control all parts of the delivery chain, we cannot 

guarantee that your item will always reach its destination within the target delivery times. 

Delivery to areas outside major cities or where the item is dutiable or held by Customs may 

take longer. For more information on the world zones, refer to the World zones section of this 




Post office box 

delivery and return 

addresses 

Post office box as the delivery address 

Post office box delivery is not available. However, for certain destinations, post office box 

addresses can be used on the Consignment Note as the delivery address. These destinations 

are available on our website at www.nzpost.co.nz/ixc. Note that the item will be delivered to 

the receiver at a street address, not the post office box. 

Post office box as the return address 

Items sent to certain destinations cannot have a post office box listed as the return address. 

These destinations are available on our website at www.nzpost.co.nz/ixc. 

Customs 

documentation 

Documents 

All documents must include a black Consignment Note (CN001) or a white Consignment Note 

(CN300) and, for documents weighing over 1kg, a copy of the commercial invoice or an Export 

Invoice (NCPI025). 

Merchandise 

All merchandise must include a black Consignment Note (CN001) or a white Consignment 

Note (CN300) and a copy of the commercial invoice or an Export Invoice (NCPI025). For 

parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry to be 

completed which New Zealand Post can complete on your behalf for an additional fee. For 

more information contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348). 

You are responsible for ensuring that the information you declare is accurate. In addition to its 

use for Customs clearance, this information may also be used to determine the safe carriage 

of your parcel, and you will be liable for any damages incurred from a misstatement or 

omission of information. 

Customs 

requirements 

Customs regulations and other border requirements vary from country to country and are 

outside our control. You are responsible for complying with Customs requirements, completing 

all Customs documentation and checking whether Customs duties or other charges are 

payable on your item. Where possible, we will do our best to provide you with information on 

these regulations and requirements, but we cannot guarantee the accuracy of this information. 

The person receiving the item must pay all Customs duties, sales taxes and other regulatory 




Additional documents (for example certificate of origin, health certificate, doctor’s prescription) 

may be required so that an item can be exported from New Zealand or enter another country. 

You are responsible for finding out what is required and including it with your item. 






Business customers: items may also be lodged with your courier if you have a mail 

pick up service. 

Items should not be lodged in street posting boxes as barcode scanning (and therefore 

tracking) will not be performed. 

Items posted at a PostCentre will not receive barcode scanning (and therefore tracking). 



requirements 

Individual countries may place additional restrictions on the carriage or import of items. You 

are responsible for checking whether restrictions apply to your item. Where possible, we have 

included information on restrictions for individual countries on our website, www.nzpost.co.nz, 

but we cannot guarantee the accuracy of this information. 


Required postage is GST zero-rated. However, if you want to use stamps as the payment 

method for your item, GST will be added to the required postage. The minimum chargeable 

weight for an International Express Courier parcel is 500g. Rolls and tubes are charged as 

parcels. 

Documents are charged at special fixed weight breaks up to 1kg. Merchandise items and 

documents weighing more than 1kg are charged in 10g increments. 

Postage determined by actual or volumetric weight 

Unless sending in International Express Courier packaging (plastic envelopes), which are 

charged at actual weight, you will be charged the greater of: 

the actual weight of your item as determined by our scales (measured in 10g 

increments); or 

the volumetric weight of your item (measured in 10g increments). 

To calculate volumetric weight (kg), measure the item’s height (m) x length (m) x thickness (m) 

and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg. 

Return of 

undeliverable items 

Undeliverable items will be returned to you or destroyed according to the instructions you have 

given on the Consignment Note. If you want the item returned to you, you agree to pay us the 

full cost of returning the item (this may be equal to, or more than, the original cost of sending 

the item). Refer to the Consignment Note for further details. 

Packaging 

Packaging of your item is your responsibility. International Express packaging (plastic 

envelopes) is available for New Zealand Post Account customers only, and is free of charge. 

You may be liable to pay for damage to other senders' items or our or others’ equipment if 

inadequate packaging of your item caused the damage, or if the contents were prohibited 

under our terms and conditions. 






Compensation Terms 

and Conditions 

For full information about our Compensation terms and conditions for sending internationally, 

refer to section 2 of this Postal Users' Guide. 


conditions 




International Economy Courier Terms and Conditions 


features 

International Economy Courier is a cost-effective courier service when sending items 

to key destinations worldwide. 

All International Economy Courier items are tracked. 


Items sent by International Economy Courier must have: 

all documentation, including the country and city of the delivery address, 

written in English 

a physical or post office box delivery address 


an International Economy Courier service indicator on the front top left-hand 

corner, or be packed in GoGlobal packaging (10kg and 25kg boxes) 

(New Zealand Post Account customers only) 

correctly completed Customs documentation (see below) 

In addition, providing daytime phone numbers for the sender and the addressee 

enables New Zealand Post to make contact if the documentation is incomplete or if 

there are any problems. 


restrictions 

Documents 

Maximum size 



of any side 


Minimum 

chargeable weight 

3m 1.5m 30kg 250g 

Merchandise 

Maximum size 



of any side 


Minimum 

chargeable weight 

3m 1.5m 30kg 500g 



International Economy Courier is only available to key destinations. The destination list 

below is current at the time of printing, but is subject to change. An up-to-date 

destination list is available on our website at www.nzpost.co.nz/iec. 

World zone 




South Pacific (Zone B) 

Cook Islands, Samoa, Tonga, Vanuatu 

Asia (Zone C) 

China, Hong Kong, Japan, Macau, Malaysia, 

Philippines, Singapore, South Korea, Taiwan, 

Thailand, USA, Vietnam 

4-6 

4-6 

PUG 13a (July 2013) Page 1 of 3

North America, UK and Europe (Zone D) 

Austria, Belgium, Canada, Croatia, Czech 

Republic, Denmark, Finland, France, 

Germany, Greece, Hungary, Ireland, Italy, 

Netherlands, Norway, Poland, Portugal, 

Romania, Slovenia, Spain, Sweden, 

Switzerland, United Kingdom, United States of 

America 

Rest of the world (Zone E) 

Brazil, Costa Rica, Ecuador, El Salvador, 

Mexico, Uruguay 

5-6 

5-6 



chain, we cannot guarantee that your item will always reach its destination within the 

target delivery times. Delivery to areas outside major cities or where the item is dutiable 

or held by Customs may take longer. For more information on the world zones refer to 




Post office box delivery 

Post office box delivery is only available in certain destinations. These destinations are 

available on our website at www.nzpost.co.nz/iec. 

Customs 

documentation 

Documents 

All documents must include an orange Consignment Note (IEC001) or white 

Consignment Note (CN300) and, for documents that are part of a commercial 

transaction, a copy of the commercial invoice or an Export Invoice (NCPI025). 

Merchandise 

All merchandise must include an orange Consignment Note (IEC001) or white 

Consignment Note (CN300) and a copy of the commercial invoice or an Export Invoice 

(NCPI025). For parcels valued over NZ$1,000 New Zealand Customs requires an 

Export Entry to be completed, which New Zealand Post can complete on your behalf for 

an additional fee. For more information contact our Customs Clearance Broker on 0800 

SEND IT (0800 736 348). 












The person receiving the item must pay all Customs duties, sales taxes and other 

regulatory charges. If the receiver does not pay these charges or the item is 

undeliverable you may be responsible for paying these charges. 


Additional documents (for example certificate of origin, health certificate, doctor’s 











Items should not be lodged in street posting boxes as barcode scanning (and therefore 

tracking) will not be performed. 

Items posted at a PostCentre will not receive barcode scanning (and therefore 

tracking). 



requirements 

Individual countries may place additional restrictions on the carriage or import of items. 

You are responsible for checking whether restrictions apply to your item. Where 

possible, we have included information on restrictions for individual countries on our 

website, www.nzpost.co.nz, but we cannot guarantee the accuracy of this information. 


Required postage is GST zero-rated. However, if you want to use stamps as the 

payment method for your item, GST will be added to the required postage. The 

minimum chargeable weight for International Economy Courier is 250g for documents 

and 500g for parcels. Rolls and tubes are charged as parcels. 

Documents are charged at special fixed weight breaks up to 1kg. Merchandise items 

and documents weighing more than 1kg are charged in 10g increments. 

Postage determined by actual weight 

Unless you are sending in GoGlobal packaging, which will be charged at a flat rate, you 

will be charged the actual weight of your item as determined by our scales (measured 

in 10g increments). 

GoGlobal boxes are charged at a special flat rate, depending on the destination. A 

special rate per additional kg applies after the initial weights are reached. 

Normal commercial discounts do not apply to postage rates when using GoGlobal 

packaging (10kg and 25kg boxes). 


items 

Undeliverable items will be returned to you or destroyed according to the instructions 

you have given on the Consignment Note. If you want the item returned to you, you 

agree to pay us the full cost of returning the item (this may be equal to, or more than, 

the original cost of sending the item). Refer to the Consignment Note for further details. 

Packaging 

Packaging of your item is your responsibility. GoGlobal packaging is available for 

New Zealand Post Account customers only, and is free of charge. GoGlobal packaging 

can be ordered online at www.nzpost.co.nz. You may be liable to pay for damage to 

other senders' items or our or others’ equipment if inadequate packaging of your item 

caused the damage, or if the contents were prohibited under our terms and conditions. 









internationally, refer to sections 2 and 3 of this Postal Users' Guide. 


conditions 




World zones 

Australia (Zone A) 

South Pacific (Zone B) 

Asia (Zone C) 



Rest of the World 

(Zone E) 

* Australia 

American Samoa 

Cocos Islands 

*Cook Islands 

Fiji 

French Polynesia 

Kiribati 

Nauru 

New Caledonia 

Niue 

Brunei Darussalam 

Cambodia 

China - Peoples Republic of 

Federated States of Micronesia 

Guam 

* Hong Kong 

Indonesia 

* Japan 

Korea - Democratic Peoples Republic of 

(North) 

* Korea - Republic of (South) 

Lao Peoples Democratic Republic 

* Macau 

* Malaysia 

Alderney 

Andorra 

* Austria 

* Belgium 

Bosnia & Herzegovina 

Bulgaria 

*Canada 

* Croatia 

Cyprus 

* Czech Republic 

* Denmark 

Estonia 

Faroe Islands 

* Finland 

* France 

* Germany 

Gibraltar 

* Greece 

Guernsey 

Holy See (Vatican City State) 

* Hungary 

Iceland 

* Ireland 

Isle of Man 

Afghanistan 

Albania 

Algeria 

Angola 

Anguilla 

Antigua & Barbuda 

Argentina 

Norfolk Island 

*Samoa 

Solomon Islands 

Tokelau 

*Tonga 

Tuvalu 

*Vanuatu 

Wallis & Futuna 

Marshall Islands 

Midway Island 

Myanmar 

Northern Mariana Islands 

Palau 

Papua New Guinea 

* Philippines 

* Singapore 

* Taiwan 

* Thailand 

Timor Leste 

* Vietnam 

Wake Island 

* Italy 

Jersey 

Latvia 

Liechtenstein 

Lithuania 

Luxembourg 

Macedonia 

Malta 

Monaco 

Montenegro 

* Netherlands 

* Norway 

* Poland 

* Portugal 

* Romania 

San Marino 

Serbia 

Slovakia 

* Slovenia 

* Spain 

* Sweden 

* Switzerland 

* United Kingdom 

*United States of America 

Armenia 

Aruba 

Azerbaijan 

Azores 

Bahamas 

Bahrain 

Bangladesh 

* International Economy Courier service available (for details, refer to the International Economy Courier section) 


Rest of the World (Zone 

E) continued 

Barbados 

Belarus 

Belize 

Benin 

Bermuda 

Bhutan 

Bolivia 

Botswana 

*Brazil 

British Indian Ocean Territory 

Burkina Faso 

Burundi 

Cameroon 

Canary Islands 

Cape Verde 

Cayman Islands 

Central African Republic 

Chad 

Chile 

Christmas Island 

Colombia 

Comoros 

Congo, Democratic Republic (formerly Zaire) 

*Costa Rica 

Côte d'Ivoire 

Cuba 

Djibouti 

Dominica 

Dominican Republic 

*Ecuador 

Egypt 

*El Salvador 

Equatorial Guinea 

Eritrea 

Ethiopia 

Falkland Islands 

French Guiana 

French Southern Territories 

Gabon 

Gambia 

Georgia 

Ghana 

Greenland 

Grenada 

Guadeloupe 

Guatemala 

Guinea Bissau 

Guinea 

Guyana 

Haiti 

Honduras 

India 

Iran 

Iraq 

Israel 

Jamaica 

Jordan 

Kazakhstan 

Kenya 

Kuwait 

Kyrgyzstan 

Lebanon 

Lesotho 

Liberia 

Libya 

Madagascar 

Malawi 

Maldives 

Mali 

Martinique 

Mauritania 

Mauritius 

Mayotte 

*Mexico 

Moldova 

Mongolia 

Montserrat 

Morocco 

Mozambique 

Namibia 

Nepal 

Netherlands Antilles 

Nicaragua 

Niger 

Nigeria 

Oman 

Pakistan 

Palestinian Territory Occupied 

Panama Republic 

Paraguay 

Peru 

Pitcairn Island 

Puerto Rico 

Qatar 

Reunion 

Russian Federation 

Rwanda 

Saint Barthelemy 

Saint Eustatius 

Saint Helena 

Saint Kitts-Nevis 

Saint Lucia 

Saint Maarten 

Saint Pierre & Miquelon 

Saint Vincent & Grenadines 

Sao Tome & Principe 

Saudi Arabia 

Senegal 

Seychelles 

Sierra Leone 

Somalia 

South Africa 

South Georgia 

Sri Lanka 

Sudan 

Suriname 

Swaziland 

Syrian Arab Republic 

Tajikistan 

Tanzania 

Togo 

Trinidad & Tobago 

Tunisia 

Turkey 

Turks & Caicos Islands 

Turkmenistan 

Uganda 

Ukraine 

United Arab Emirates 

*Uruguay 

Uzbekistan 

Venezuela 

Virgin Islands (British) 

Virgin Islands (USA) 

Yemen 

Zambia 

Zimbabwe 

Destinations may be updated from time to time. For the latest information, refer to our website at 

www.nzpost.co.nz/worldzones. 


International Business Reply Paid Terms and Conditions 


features 

International Business Reply Paid is a service available to businesses that want to 

encourage a greater response to their direct mailings. Businesses only pay for postage 

when they receive responses from their customers. 


When using International Business Reply Paid you must: 

be a New Zealand Post Account customer 

have an International Business Reply Paid authority number, To apply, you 

must fill in the application form available on our website, www.nzpost.co.nz, or 

by contacting our Customer Service Centre on 0800 501 501 

address all of your International Business Reply Paid items to a New Zealand 

Post PO Box or Private Bag 

print your International Business Reply Paid authority number beneath the Air 

Mail service indicator in the top left hand corner of all of your International 

Business Reply Paid cards or envelopes 

meet the International Business Reply Paid approved format layout 

requirements (see details below). This is so that overseas postal 

administrations recognise that no postage is required. 

Layout of International Business Reply Paid envelopes 

Information on the layout requirements for International Business Reply Paid 

approved format envelopes is available on our website, www.nzpost.co.nz, or 

by calling our Customer Service Centre on 0800 501 501 

We require you to have your International Business Reply Paid envelope 

approved prior to printing by faxing it to our Customer Service Centre on 

0800 501 702. 

Other conditions 

International Business Reply Paid numbers can be used on both cards and 

envelopes 

When you receive International Business Reply Paid responses, we’ll leave a 

card in your New Zealand Post PO Box or Private Bag and we will charge the 

payment to your New Zealand Post Account 

We may cancel your International Business Reply Paid authority number at 

any time 

You must tell us in writing if you want to cancel your International Business 

Reply Paid authority number 

If your International Business Reply Paid authority number is cancelled (either 

by us or at your request) you must inform all of your customers that they can 

no longer use it. You agree to pay for any mail received using your 

International Business Reply Paid authority number after it has been 

cancelled. 



restrictions 

Cards 

Specification Minimum Maximum 

Dimensions (height x 

length) 

90mm x 140mm 

130mm x 235mm 

Paper weight 140g Not applicable 

Thickness 0.18mm Not applicable 

Weight Not applicable 10g 

Envelopes 

Specification Minimum Maximum 

Dimensions (height x 

length) 

90mm x 140mm 

130mm x 235mm 

Weight Not applicable 50g 












conditions 




International Reply Coupon Terms and Conditions 


features 

An International Reply Coupon purchased in New Zealand can be exchanged overseas 

for a postage stamp of the same value as the airmail letter rate in the country where the 

coupon is redeemed, for a medium sized 20g letter to any overseas destination. 

An International Reply Coupon purchased overseas can be exchanged at PostShops 

and selected New Zealand Post retail outlets for a postage stamp valued at the 

maximum overseas airmail (International Air) rate for a medium sized letter. 

International Reply Coupons for use overseas can be purchased at PostShop stores. 

International Reply Coupons carry an expiry date, after which time they cannot be 

exchanged. 











conditions 




PO Boxes and Private Bags 


features 

A convenient way to receive mail. 

Available in a range of locations, for both private and business customers. 

Sizes and delivery 

options 

PO Boxes 

For those receiving fewer than 50 addressed items of mail per day (excluding parcels). 

Mail is sorted five or six days per week. 

Private Bags 

For those receiving more than 50 addressed items of mail per day. Private Bags are 

available at selected locations. Mail is sorted five days per week. 

Lobby type 

Time mail is available* 

Standard 

Priority 

PO Box 9.00am 7.30am 

Private Bag 9.00am 6.00am 

*Lobby type is dependent on location. Some remote lobbies may vary from these 

times. 

Mail can be picked up from the PO Box or Private Bag and delivered by courier 

(additional fees apply). 

Sorting 

A five day sort means mail is sorted and delivered to the PO Box each week day 

(excluding weekends and public holidays). 

A six day sort includes Saturdays (excluding public holidays). 

Both five and six day sorts are location dependent. 

Addressing 

We deliver to the PO Box or Private Bag as printed on the mail. PO Box and Private 

Bag holders must provide correct and current address information, which meets our 

addressing standards, to their correspondents. 

PO Box example 

Jane Smith 

PO Box 1234 

Auckland PostShop 

Auckland 1142 

Private Bag example 

Smith Industries 

Private Bag 1234 

Auckland 1142 

For further details, refer to our website at www.nzpost.co.nz/addressing. 

Fees 

Annual fees are payable for PO Box and Private Bag rental. For details, refer to: 

our website at www.nzpost.co.nz/pobox, or 

the brochure Receiving your mail: your guide to PO Boxes and Private Bags 

(BOXBAG1). 

PO Boxes and Private Bags 

All rental fees are paid annually in advance. 


Applying for a PO Box 

or Private Bag 

Complete the application form available at PostShop stores and present: 

the applicable rental fee 

photo ID (current Drivers Licence, Passport or HANZ 18+ card) 

a letter of authorisation on business letterhead, or certificate of incorporation 

(business customers only). 

Any application for a PO Box or Private Bag is dependent on availability at the chosen 

location. 

Moving PO Box or 

Private Bag location 

Speak to staff at the box lobby where the PO Box or Private Bag is currently located. 

Any application to move a PO Box or Private Bag is dependent on availability at the 

chosen location. 

Terms and conditions 

To use the PO Box and Private Bag service, you must agree to the PO Box and Private 

Bag Terms and Conditions. These are available: 

on our website at www.nzpost.co.nz/pobox, or 

in the brochure Receiving your mail: your guide to PO Boxes and Private Bags 

(BOXBAG1). 


Standard Post, FastPost, FreePost, BoxLink, VolumePost, PermitPost, GoFlexible, PrintPost, Volume 

PreSort, Print PreSort, ParcelPost, International Air, International Economy, International Economy 

Courier, International Express Courier, International Air Satchel, International Air Registered, PostShop and 

PostCentre are trade marks of New Zealand Post Limited. 

Ready to Go, Trackme and RegisteredPost are trade marks of Express Couriers Limited. 

© New Zealand Post Limited 2013

Postal Users' Guide (Marlborough) - New Zealand Post

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