Land Rover TestBook User Manual - Eng - Internet-Tools.co.uk

HELP DESK
SERVICE LEVEL
TestBook
TestBook Units that become in-operable due to
hardware or software failure will be exchanged
under the support agreement.
Hardware will be exchanged when the unit fails to
meet any area of the operating specification as
determined by the TestBook Help Desk.
Software failures will be in the following
circumstances:
i) The TestBook fails to reach the "Welcome" screen.
ii) The TestBook persistently fails to load and
execute data from the compact disc.
iii) Failures caused by the RDS operating system.
TestBook exchanges will not be covered by this
agreement where the software error is found to have
been caused by unauthorised attempts to modify
TestBook software, or loading of unauthorised
software.
Exclusions
Repair work resulting from the causes detailed
below are not covered by this exchange contract:
i) Repairs or modifications, including the removal or
damaging of integrity seals, that has not been
undertaken by Agilent Technologies.
Printer
The printer is covered by the support agreement. In
the event of failure you should report it through your
relevant TestBook Help Desk and they will arrange a
replacement.
It does not, however, cover the inkjet printer
cartridge and it is recommended, therefore, that you
remove the cartridge prior to the exchange as the
replacement printer is not supplied with an inkjet
cartridge. New cartridges should be sourced locally.
Printer damage caused by the use of a non-HP or
"refilled" inkjet cartridges is specifically excluded
from the exchange service. Replacement units
provided under these circumstances will be
chargeable.
Cables
All TestBook cables are covered under this
agreement. Cables which fail should be immediately
reported through your TestBook Help Desk who will
arrange the replacement.
Exceptions
Where new cables are being supplied due to them
being reported as missing, lost or damaged through
mis-use then these will become a chargeable item.
In the event of this you must contact OMITEC
directly.
ii) Damage caused by the improper use of TestBook
including unreasonable cosmetic damage.
iii) Usage of the unit outside the agreed
environmental conditions. (a copy of which can be
made available upon request).
In such cases Agilent Technologies will advise Land
Rover of the cost of repair and the repair will only be
undertaken with the prior written approval of Land
Rover. In these circumstances Land Rover reserves
the right to pass this cost onto the respective dealer.
5