Land Rover TestBook User Manual - Eng - Internet-Tools.co.uk

HELP DESK
EXCHANGE TIMES
TestBooks, Printers, Cables and Power supplies.
For calls received by the relevant Help Desk by
14.30 (local time) Dealerships in the countries of the
European Union, Austria, Switzerland, Norway,
U.S.A. and Australia will receive a replacement unit
on the following FEDEX working day.
For calls received by the relevant Help Desk by
14.30 (local time) Dealerships in the countries of
Eastern Europe will receive a replacement unit
within 48 hours of the following FEDEX working day.
For other countries FEDEX will use its best
endeavours to provide replacement units as soon as
possible from the date of the original request. The
expected exchange time will be given at the time of
authorising the exchange.
The only exception to the times quoted above is
where delays are caused by circumstances which
are beyond the control of FEDEX.
DEALER RESPONSIBILITIES
To ensure the smooth operation of this process and
the effective management of the limited TestBook
stocks there are a number of responsibilities that
must be observed by the dealer:
1. The instrument should be removed from the
trolley and available for the exchange.
2. Ensure that any C.D.’s are removed prior to the
receipt of the exchange unit.
3. The instrument should be in a safe and clean
condition for the engineers to work on.
4. When a fault is reported to the Help Desk
please report the fault as accurately as
possible and provide all the data required by
the pro-forma TestBook fault report form.
5. Contacting the courier to retrieve the faulty unit
must be done immediately. Failure to do so
could result in a charge to the dealer.
NOTE: Observing these responsibilities
will ensure that we maintain a speedy
exchange time, reduce stock shortages
and avoid potential increases in cost.
NOTE: These exchange times are subject
to clearance through local custom control.
CD’s
CD s will be despatched by first class post on the
next working day following receipt of request.
Returns
When an Exchange TestBook has been delivered,
you will find paperwork attached to the TestBook.
Within the paperwork, There is a contact number
that you must ring to arrange for a courier to collect
the faulty unit.
Cables and Power supplies need to be returned by
post in the next 14 days.
4