INSTRUCTION HANDBOOK - Utax
INSTRUCTION HANDBOOK - Utax
INSTRUCTION HANDBOOK - Utax
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Troubleshooting<br />
Scanner Error Codes<br />
Below is a list of scanner send log error codes and their corrective actions.<br />
Error Code Detail Contents Corrective Actions Reference<br />
Page<br />
E001 User initiated cancel during send. — —<br />
E010<br />
E011<br />
E012<br />
E020<br />
E021<br />
E022<br />
Connection to destination PC lost during<br />
data transmission (an error greater than<br />
E011 has occurred that cannot be further<br />
categorized). Or, connection to the<br />
computer running Address Book for<br />
Scanner (Private Address Book) has been<br />
lost.<br />
Transmission aborted due to error in<br />
transmitted image data.<br />
Access to Address Book for Scanner<br />
(Private Address Book) data during image<br />
transmission was lost due to a line fault.<br />
Connection to SMTP server lost while<br />
opening E-mail transmission.<br />
Receive blocking is configured at the e-mail<br />
destination or e-mail address not allowed<br />
as a destination in destination permission<br />
settings.<br />
Recipient(s) list includes e-mail address not<br />
recognizable by SMTP server.<br />
• Confirm that there is no link fault by checking<br />
whether the network cable is properly<br />
connected.<br />
• Check that the destination PC is running<br />
properly.<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
Retry the operation. —<br />
Check that the computer running Address Book<br />
for Scanner (Private Address Book) is properly<br />
connected.<br />
Confirm that there is no link fault by checking<br />
whether the network cable is properly<br />
connected. Otherwise, ask your system<br />
administrator or support personnel to check that<br />
the SMTP server is working properly.<br />
• Check the list of restricted destination<br />
domain settings and adjust setting as<br />
necessary.<br />
• Check that the destination e-mail address<br />
has been correctly entered.<br />
Check that the destination e-mail address has<br />
been correctly entered.<br />
E023 SMTP server not functioning correctly. Ask system administrator or support personnel<br />
to verify SMTP server is functioning properly.<br />
E024 SMTP Authentication error. Check with the system administrator that the<br />
user account and password used in SMTP<br />
authentication are correctly configured.<br />
E030<br />
E031<br />
E032<br />
E033<br />
E034<br />
E035<br />
Unable to recognize destination PC.<br />
Scanner File Utility not running or already<br />
connected to another scanner.<br />
Scanner password and destination PC<br />
password do not match when preparing for<br />
image transmission.<br />
During Scan to PC, destination PC hard<br />
disk usage limit exceeded.<br />
Version of the Scanner File Utility is<br />
different.<br />
Scanner File Utility connected to another<br />
scanner. Send failed.<br />
No match for Scanner File Utility folder<br />
number during group send. Configuration<br />
change was made during send operation.<br />
• Verify that Scanner File Utility is running on<br />
the destination PC and if it is currently<br />
connected to another scanner.<br />
• Confirm that there is no link fault by checking<br />
whether the network cable is properly<br />
connected.<br />
—<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
page 5-20<br />
—<br />
—<br />
page 5-8<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
Check the destination PC password. —<br />
Try again after increasing available space on the<br />
destination PC hard disk.<br />
Check the Scanner File Utility version. —<br />
Try Scan to PC again after closing connection to<br />
another scanner.<br />
Check the Scanner File Utility settings. page 6-9<br />
—<br />
—<br />
9-18
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