INSTRUCTION HANDBOOK - Utax

Troubleshooting
Display Checkpoints Corrective Actions Reference
Page
DB Assistant Server error.
Contact administrator.
DB Assistant Server is in use.
Try again later.
Unable to find FTP server.
Contact administrator.
Unable to Log in to the FTP
Server
The Path attempted to use for
saving does not exist
Error occurred at FTP Server
Please contact Administrator
POP3 server not found.
Contact Administrator.
Unable to find POP3 server.
Contact Administrator.
Unable to Log in to the POP3
Server.
Confirm the login account and
password for SMTP TX authen.
Error occurred at POP3 Server.
Contact Administrator.
Is the network cable connected
properly
Is the FTP server running
Is the network cable connected
properly
— An error has occurred with DB
Assistant or the computer running
DB Assistant. Communication
cannot continue. Check the
computer running DB Assistant.
— DB Assistant currently connected to
another scanner. Try connecting
again later.
Confirm the network cable is
properly connected.
Contact your server administrator or
support personnel.
— FTP server login failed. Make sure
username and password have been
configured.
— Save folder does not exist or path to
save folder is incorrect. Verify that
the FTP server save folder and the
path registered in the machine are
matching.
— FTP server returned an unexpected
error. Unable to save. Ask your
server administrator to verify that the
logged in user account has write
permissions.
Confirm the network cable is
properly connected.
—
—
Refer to
Operation
Guide,
Chapter 2
—
page 5-26
page 5-26
—
Refer to
Operation
Guide,
Chapter 2
Is the POP3 server running Start the POP3 server. —
Are the POP3 user account or
password correct
Verify the POP3 user account and
password.
Refer to
Operation
Guide,
Chapter 2
— Verify POP3 server settings. —
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