INSTRUCTION HANDBOOK - Utax
INSTRUCTION HANDBOOK - Utax INSTRUCTION HANDBOOK - Utax
Troubleshooting Memory Device Error Messages RAM Disk Error If RAM disk error Press GO is displayed, verify the error code (numeric) and refer to the following table. Code Detail Contents 01 Format error. Cycle the system power. 02 Ram disk mode is set to [Off]. Set RAM Disk mode to [On]. 03 A write error has occurred. Write protect is enabled. Disable write protect. 04 Insufficient RAM disk space to complete this operation. Move or delete data stored in the RAM disk to increase available space. 05 File not found. Check whether the specified file name exists in the RAM disk. 06 Insufficient system memory. Install more memory. 98 Unable to read data during sort operation. The saved job data is corrupt. Memory Card Errors If Memory Card error Press GO is displayed, verify the error code (numeric) and refer to the following table. Code Detail Contents 01 Format error. Format the memory card again. 02 Memory card insertion error. Re-insert the memory card. 03 A write error has occurred. Write protect is enabled. Disable write protect. 04 Insufficient memory card space to complete this operation. Move or delete data stored on the memory card to increase available space. 05 File not found. Check whether the specified file name exists in the memory card. Hard Disk Errors If HARD DISK error Press GO is displayed, verify the error code (numeric) and refer to the following table. Code Detail Contents 01 Format error. Format the hard disk again. 02 Hard disk connection error. Verify the hard disk connections. 03 A write error has occurred. Write protect is enabled. Disable write protect. 04 Insufficient space on hard disk to complete this operation. Move or delete data stored on the hard disk to increase available space. 05 File not found. Check whether the specified file name exists in the hard disk. 06 Insufficient system memory. Install more memory. 20 Hard disk is installed to the wrong slot. Install in a hard disk compatible slot. 85 Invalid virtual mailbox tray name. Specify a valid name. 86 Invalid virtual mailbox password. Enter the correct password. 88 Invalid data in the virtual mailbox. The saved job data is corrupt. 97 Maximum number of register jobs exceeded. Additional jobs cannot be saved. Increase the maximum number of registered jobs or maximum allowed space usage. 98 Invalid data in the job. The saved job data is corrupt. 9-14
Troubleshooting Scanner Error Messages If the Scanner mode touch panel displays any of these messages after pressing the Scanner key, follow the corresponding procedure. Display Checkpoints Corrective Actions Reference Page Unable to use scanner. Unable to find destination PC. Check the PC. This name is already in use. Input new name again. This number is already in use. Input new number again. Registration full. You can not add any more. (Registration full. Cannot register anymore.) E-mail size, exceeds data capacity. (E-mail size exceeds send capacity limit.) Destination address is not being registered. (This number is not registered. Input number again.) Unable to find SMTP server. Contact administrator. SMTP Authentication error. Contact administrator. Unable to find PC for personal address list. Check the PC. Is the network cable connected properly Is Scanner File Utility running on the computer being used Is the network cable connected properly Is the SMTP server running Confirm the network cable is properly connected. If the scanner has just been started, try again later (approximately 2 minutes). Launch Scanner File Utility to enable receive status. Refer to Operation Guide, Chapter 2 page 6-6 — Change the name and re-enter. — — Change the number and re-enter. — — Delete unnecessary entries before registering a new entry. — Resend after decreasing the number of sheets to be transmitted or decreasing resolution. — The specified number does not exist. Have the correct login account name and password for SMTP authentication been set Is Address Book for Scanner running on the computer Is the network properly connected on the specified computer Is the network cable properly connected to the scanner network interface Check the number and try again. Confirm the network cable is properly connected. If the scanner has just been started, try again later (approximately 2 minutes). Contact your system administrator or support personnel. Contact your system administrator or support personnel. — — Refer to Operation Guide, Chapter 2 — — — Launch Address Book for Scanner. — Confirm the computer is properly connected to the network. Confirm the network cable is properly connected to the scanner network interface. Network scanner system error. — Switch the device off and back on again. — Refer to Operation Guide, Chapter 2 — 9-15
- Page 288 and 289: System Menu 1 Referring to Accessin
- Page 290 and 291: System Menu Hard Disk Management Ve
- Page 292 and 293: System Menu Toner Coverage Report T
- Page 294 and 295: System Menu Checking Total Copy Cou
- Page 296 and 297: System Menu Capital keyboard Name t
- Page 298 and 299: System Menu 3 Press [b], [c], [d] a
- Page 300 and 301: System Menu 7-52
- Page 302 and 303: Job Accounting Overview of Job Acco
- Page 304 and 305: Job Accounting Managing Accounts Yo
- Page 306 and 307: Job Accounting 2 Press [] or [] to
- Page 308 and 309: Job Accounting Restricting FAX Usag
- Page 310 and 311: Job Accounting Restricting Printer
- Page 312 and 313: Job Accounting 3 Select the departm
- Page 314 and 315: Job Accounting By function: copying
- Page 316 and 317: Job Accounting Activating and Deact
- Page 318 and 319: Job Accounting Printer Error Report
- Page 320 and 321: Job Accounting Fax Job Accounting A
- Page 322 and 323: Job Accounting Using Job Accounting
- Page 324 and 325: Job Accounting 8-24
- Page 326 and 327: Troubleshooting Solving Malfunction
- Page 328 and 329: Troubleshooting Symptom Checkpoints
- Page 330 and 331: Troubleshooting Responding to Error
- Page 332 and 333: Troubleshooting Display Checkpoints
- Page 334 and 335: Troubleshooting Display Checkpoints
- Page 336 and 337: Troubleshooting Display Checkpoints
- Page 340 and 341: Troubleshooting Display Checkpoints
- Page 342 and 343: Troubleshooting Scanner Error Codes
- Page 344 and 345: Troubleshooting 9-20
- Page 346 and 347: Appendix Paper Basic Paper Specific
- Page 348 and 349: Appendix Smoothness The paper surfa
- Page 350 and 351: Appendix Choosing Special Paper Alt
- Page 352 and 353: Appendix Specifications NOTE: These
- Page 354 and 355: Appendix Scanning Performance Hardw
- Page 356 and 357: Appendix 3000 Sheet Document Finish
- Page 358 and 359: Appendix Intercompatibility of Func
- Page 360 and 361: Appendix Primary Function Auto colo
- Page 362 and 363: Appendix 22 Stapling/punching is no
- Page 364 and 365: Appendix Intercompatibility of Scan
- Page 366 and 367: Appendix Dual Access Chart Two oper
- Page 368 and 369: Appendix FTP (File Transfer Protoco
- Page 370 and 371: Appendix Appendix-26
- Page 372 and 373: Index Copy count per department Cop
- Page 374 and 375: Index Page set Copy quantity 3-17 C
- Page 376 and 377: Index Index-6
- Page 378 and 379: Quick Guide to Adjusting Image Qual
- Page 380 and 381: Quick Guide to Adjusting Image Qual
- Page 382 and 383: Quick Guide to Adjusting Image Qual
- Page 384 and 385: Quick Guide to Adjusting Image Qual
- Page 386: UTAX GmbH, Ohechaussee 235, 22848 N
Troubleshooting<br />
Scanner Error Messages<br />
If the Scanner mode touch panel displays any of these messages after pressing the Scanner key,<br />
follow the corresponding procedure.<br />
Display Checkpoints Corrective Actions Reference<br />
Page<br />
Unable to use scanner.<br />
Unable to find destination PC.<br />
Check the PC.<br />
This name is already in use.<br />
Input new name again.<br />
This number is already in use.<br />
Input new number again.<br />
Registration full.<br />
You can not add any more.<br />
(Registration full.<br />
Cannot register anymore.)<br />
E-mail size, exceeds data<br />
capacity.<br />
(E-mail size exceeds send<br />
capacity limit.)<br />
Destination address is not being<br />
registered.<br />
(This number is not registered.<br />
Input number again.)<br />
Unable to find SMTP server.<br />
Contact administrator.<br />
SMTP Authentication error.<br />
Contact administrator.<br />
Unable to find PC for personal<br />
address list.<br />
Check the PC.<br />
Is the network cable connected<br />
properly<br />
Is Scanner File Utility running on the<br />
computer being used<br />
Is the network cable connected<br />
properly<br />
Is the SMTP server running<br />
Confirm the network cable is<br />
properly connected. If the scanner<br />
has just been started, try again later<br />
(approximately 2 minutes).<br />
Launch Scanner File Utility to enable<br />
receive status.<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
page 6-6<br />
— Change the name and re-enter. —<br />
— Change the number and re-enter. —<br />
— Delete unnecessary entries before<br />
registering a new entry.<br />
— Resend after decreasing the number<br />
of sheets to be transmitted or<br />
decreasing resolution.<br />
— The specified number does not<br />
exist.<br />
Have the correct login account name<br />
and password for SMTP<br />
authentication been set<br />
Is Address Book for Scanner<br />
running on the computer<br />
Is the network properly connected<br />
on the specified computer<br />
Is the network cable properly<br />
connected to the scanner network<br />
interface<br />
Check the number and try again.<br />
Confirm the network cable is<br />
properly connected. If the scanner<br />
has just been started, try again later<br />
(approximately 2 minutes).<br />
Contact your system administrator<br />
or support personnel.<br />
Contact your system administrator<br />
or support personnel.<br />
—<br />
—<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
—<br />
—<br />
—<br />
Launch Address Book for Scanner. —<br />
Confirm the computer is properly<br />
connected to the network.<br />
Confirm the network cable is<br />
properly connected to the scanner<br />
network interface.<br />
Network scanner system error. — Switch the device off and back on<br />
again.<br />
—<br />
Refer to<br />
Operation<br />
Guide,<br />
Chapter 2<br />
—<br />
9-15
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