Humanitarian - Australian Red Cross

Humanitarian
Winter 2011, Issue 15
A new generation of young humanitarians
Disaster strikes in New Zealand and Japan
Improving the lives of asylum seekers
Water, hygiene and sanitation in Vanuatu

Put us where
we’re needed.
Please put us in your Will.
Every gift in every Will, no matter how small or large,
really does make a difference.
Please remember Red Cross in your Will. Your legacy
will ensure Red Cross is there for generations to come,
meeting the needs of the most vulnerable people in
our communities.
Contact us for more information by calling
1800 811 700 or email bequests@redcross.org.au.
Relief in times of crisis, care
when it’s needed most and
commitment to building
healthy communities. Red
Cross is there for people in
need, no matter who they are,
no matter where they live.
www.redcross.org.au
CRISIS CARE COMMITMENT

The inside
The first half of this year brought devastation across our country and the region,
and in many communities, the recovery process continues. In the coming months,
and years, Red Cross will be helping communities in disaster-affected areas
strengthen their capacity to cope with future emergencies. As we work together
to help vulnerable people, we are grateful for the compassion shown by the
Australian public through their generous donations to Red Cross. We would like to
take this opportunity to say thank you.
New Zealand’s city of Christchurch experienced a major earthquake in February which
led to the tragic loss of many lives. Funds raised through the Australian Red Cross NZ
Earthquake Appeal 2011 (now closed) provide affected communities with emergency
relief and recovery assistance, allow Red Cross to send specialist aid workers to assist
in affected regions, and support the ongoing work of New Zealand Red Cross.
Then, in March, a 9.0-magnitude earthquake and a seven-metre tsunami hit
northeast Japan. It was one of the most destructive natural disasters Japan has
seen in living memory. To assist with Japan’s emergency relief and long-term
disaster management, Red Cross launched the Japan and Pacific Disaster Appeal
2011. This appeal is now closed, however you can support our critical ongoing
Disaster Relief and Recovery work at www.redcross.org.au.
This issue of Humanitarian highlights the invaluable contribution our young people
make at Red Cross. At the Youth Engagement Forum held in January, we had the
pleasure of spending three days with 40 inspiring young people, who passionately
discussed humanitarian issues. We are looking forward to further engaging
our young Red Cross people at all levels of governance, and welcoming a new
generation of young humanitarians to the Red Cross global network.
Other stories in this edition look at the continuing efforts of Red Cross in the areas
of international development, international humanitarian law, social inclusion, and
migration support. We also bring you an update on our work with asylum seekers
and the expansion of our Community Detention Program. There is little doubt
that asylum seekers – who have often fled persecution and threats of death, and
who have little or no support in Australia – are among those most in need. As the
lead agency developing the program, Red Cross is helping to lead the way in this
humanitarian work.
You too can help create positive outcomes for people facing disasters and everyday
challenges by volunteering, giving monthly, leaving a bequest in your Will or making a
one-off donation. For more information about how you can help visit www.redcross.
org.au or call 1800 811 700.
Contents
News in brief
A new generation
of young humanitarians
Ordinary work in
extraordinary places
Improving the lives
of asylum seekers
Devastation in Japan
The disaster that
shook Christchurch
On the road to recovery
Males in Black
Military Police in action
Water, water everywhere
but not enough to drink
AVG joins the fight
against disease
02
04
06
07
08
09
10
11
12
14
16
Robert Tickner
CEO
Australian Red Cross
Michael Raper
Director of Services and
International Operations
Australian Red Cross
Page 01

News in brief
Red Cross College –
skills for life
Established late in 2010, Red Cross
College is now the ‘home’ of all our Red
Cross training and educational services.
Bringing together our first aid training,
business services and Registered
Training Organisation businesses under
one roof, Red Cross is now ideally
placed to ensure our training and
educational services are competitive
in a rapidly changing marketplace.
With a passion for quality training,
the main purpose of the college is to
develop and implement commercial
growth that provides funding for
our ongoing humanitarian work.
Keep an eye out for future editions
of Humanitarian which will feature
information on some of the many
training courses being offered. For
more information call 1300 367 428.
Text to donate – an Optus
and Red Cross initiative
Between 28 March and 11 April,
Australian Red Cross joined forces with
Optus and Be.interactive to raise funds
for the Japan and Pacific Disaster
Appeal 2011, and the New Zealand
Earthquake Appeal 2011. Optus
customers were able to donate $5 to
either appeal simply by texting “Japan”
or “NZ” to 19RELIEF (19735433).
Although these appeals and the number
have now closed, the service will be
made available to support other major
Red Cross local and international
disaster appeals as needed.
Donors can be assured that contributions
made via SMS are tax deductible. Billpaying
customers are able to claim the
donation from their invoice, and pre-pay
customers can use their online statement
through their My Mobile account
accessible through the Optus website.
You can support our ongoing Disaster
Relief and Recovery work in Australia and
around the world at www.redcross.org.au
or by calling 1800 811 700.
Kingsley, Brooklyn and Les Schultz and Sharnice Munmurrie enjoy
a community picnic and family fun day in the Western Australian
goldfields town of Coolgardie. Photo: Wayne Quilliam
NAIDOC: Celebrating
history, culture and
achievements
Red Cross joins communities, other
organisations and governments across
the nation. The week-long event, held
from 3 – 10 July celebrates the history,
culture and achievements of Aboriginal
and Torres Strait Islander peoples.
NAIDOC (National Aboriginal and
Islander Day Observance Committee)
can be traced back to the 1920s and
the emergence of Aboriginal groups
that sought to increase awareness
in the wider community of the status
and treatment of Aboriginal and Torres
Strait Islander peoples.
All Australians are encouraged to
participate and mark the event in their
own way, from flag-raising ceremonies
and Elders’ morning teas, to video
nights and art exhibitions.
Every year has a theme and this year’s
is “Change: the next step is ours”. The
week will be about being responsible
for our future, planning change and
taking action to make it happen.
As part of our Aboriginal and Torres
Strait Islander Strategy, Red Cross
proudly supports NAIDOC Week
and honours this year’s theme.
Red Cross is committed to working
with communities to help them drive
and lead their own solutions.
This means we are guided by,
and answerable to, the Aboriginal
and Torres Strait Islander peoples,
communities and organisations we
work with.
In celebrating NAIDOC, Red Cross
recognises the incredible work being
done by our more than 100 Aboriginal
and Torres Strait Islander staff in working
with communities to help them achieve
their goals.
In line with our strategy, we will host
and participate in a range of activities
aimed at building our relationships with
Aboriginal and Torres Strait Islander
communities and organisations, as
well as raise staff awareness about
Indigenous affairs.
This year’s NAIDOC celebrations will
culminate with the National Ball, where
the winners of the prestigious NAIDOC
awards will be announced. The awards
include Person of the Year, Artist of the
Year, and Caring for Country Award.
The awards recognise the outstanding
contributions that Aboriginal and
Torres Strait Islander peoples make
to improve the lives of Indigenous
people, to promote Indigenous issues
or the excellence they’ve shown in their
chosen field.
For more information about NAIDOC
Week visit www.naidoc.org.au.
Page 02

Building our capacity to
support offenders and
their families
More than 55 Red Cross staff and
volunteers gathered from around the
country to participate in the Red Cross
forum on Addressing Offending and
the Impacts of Imprisonment, held in
Melbourne on 2 and 3 March. The
forum presented a melting pot of ideas
from experts in the field, Red Cross
staff and some of the volunteers that
help make our work with offenders and
their families possible.
Red Cross CEO Robert Tickner
launched the forum with a commitment
from Red Cross to do more. ‘Make no
mistake, jails are very tough places.
For us to turn our back on people who
are part of the prison population and
their families would be to turn our back
on some of the most vulnerable people
in the country.’ Other highlights of the
forum included a moving address by
Vickie Roach – with her experience
of life in prison and her work as a
prisoner advocate – and Mick Gooda,
Aboriginal and Torres Strait Islander
Social Justice Commissioner with the
Australian Human Rights Commission.
‘We need to change the narrative
around offending from punishment
to accountability,’ said Mick.
Blood Donor Week
During 17 – 23 July, the Australian
Red Cross Blood Service will
recognise some incredible milestone
donors during National Blood Donor
Week. The week celebrates the
lifesaving gift that our blood and bone
marrow donors provide and aims to
encourage more Australians to roll up
their sleeves.
To raise awareness of blood donation,
various initiatives will be held in each
state, including free blood typing
and dyeing fountains red. You can
help during National Blood Donor
week by donating blood yourself, and
encouraging others to do the same.
If you’re not yet a donor then why not
attend a blood typing event and see if
you’re eligible
The Blood Service appreciates the
support of all Red Cross staff and
volunteers during this special week and
throughout the year. To find out more
about National Blood Donor Week or
Australian Red Cross Blood Service
visit www.donateblood.com.au or
call 13 14 95.
Sartorial gems to be
found at Red Cross
retail stores
In April, a brand-new Red Cross
retail store opened in Sydney’s East.
Paddington Red Threads is a new
fashion concept store, stocking
women’s premium recycled and
new one-off pieces. Shoppers can
find labels including Country Road,
Witchery, Sportsgirl, Portmans and
lucky bargain hunters might also find
Scanlan and Theodore, Calvin Klein,
Leona Edmiston and other highend
brands. The average price for a
garment is $15 and an entire outfit,
including accessories, can be bought
for under $50. Many pieces are brand
new and have never been worn.
The store was designed by
Melbourne’s award-winning Clare
Cousins Architects. The designers
have taken a creative, yet sustainable,
approach to the store design with an
emphasis on using recycled materials
in a new context. You will find a
number of quirky design features in
the store including shoe shelves made
from second-hand books, a window
feature made from rainbow-coloured
cotton reels and patchwork change
room curtains made from recycled
denim jeans.
Other new Red Threads stores have
also opened around the country, with
stores now in Gordon in Sydney and
Camberwell and Doncaster East in
Melbourne. Red Cross Superstores
in Hampstead Gardens in Adelaide
and Mowbray in Launceston will also
be open by July this year. To find out
more, visit www.redcross.org.au.
Australian Red Cross Blood Service
functions will be held across the
country to formally recognise milestone
blood and bone marrow donors. These
functions are the Blood Service’s way
to say thank you to milestone donors
for their ongoing commitment to saving
lives. One of the major milestone
donors we will recognise has donated
850 times.
New Red Threads store in Paddington. Photo: Australian Red Cross
Page 03

‘You will find an
opportunity that suits
you at Red Cross,’
Matt Eyles, National
Youth Representative.
Australian Red Cross Young Humanitarians at the National Youth Leadership Forum. Photo: Rodney Dekker
Page 04

A new generation of
young humanitarians
Over the next five
years Red Cross will
deliver a groundswell
of youth action and
volunteer opportunities
as we welcome a new
generation of young
humanitarians.
‘Young people bring a thirst for
change, innovation and creativity,
adding energy to the way Red Cross
engages with all communities,’
says National Coordinator for Youth
Engagement Simon Rickard.
In 2010, the National Board endorsed
a five-year youth engagement strategy,
identifying that it is a critical component
that will allow Red Cross to continue to
meet the needs of vulnerable people. ‘For
the Red Cross humanitarian principles
to resonate loudly in our communities,
nationwide and internationally, we
must reach out to young people – the
people who will define our society
in years to come,’ Red Cross CEO
Robert Tickner says. ‘We want to
encourage young people, whatever their
background, to define themselves as
young humanitarians and to express
those ideals by contributing to our
organisation’s dedication to tackling
disadvantage.’
The outcomes of the youth engagement
strategy will strengthen the capacity of
Red Cross to mobilise ready and willing
young people at any one time. This will
provide the organisation with a strong,
nationally united voice on humanitarian
issues. The changing face of Red Cross
will be visible over the next five years,
as the National Youth Engagement
team builds an inclusive, strategic and
coordinated approach to engaging
young people as valuable contributors to
Red Cross.
Youth leadership is central to the
increasing involvement of young people in
the organisation. There are currently youth
leadership networks across the country,
made up of the National Youth Advisory
Committee (NYAC), and state and territory
Youth Advisory Committees (YACs).
These dedicated young leaders are
paving the way for the new generation of
young humanitarians. ‘The organisation’s
youth leadership networks are an integral
part of the broader youth engagement
strategy,’ Simon explains. ‘Their passion
and skills are invaluable.’
This year, from 27 – 30 January, the
National Youth Engagement Team
organised the inaugural Red Cross
National Youth Leadership Forum at
Humanity Place in Melbourne. The
forum was held in recognition of the
importance and contribution made
by young humanitarians already
undertaking leadership roles at Red
Cross. Over four days, 40 of our
most passionate and engaged young
leaders from across Australia had
access to some of the most influential
people in our organisation today.
Robert Tickner opened the forum with
a keynote speech and Q&A outlining
the guiding principles of Red Cross,
the current policy-making structures
within the organisation and its plans
for the future. ‘It’s a red-hot passion of
mine to encourage a culture within the
organisation of debate and discussion
about future direction,’ Robert said,
in response to a question from the
audience. ‘It gives us confidence and
comfort to know you can raise any issue
and you will be listened to.’
The forum incorporated a day of
professional development for youth
engagement staff, a day-long plenary
session with presentations from key
Red Cross staff and culminated with the
NYAC meeting, chaired by the National
Youth Representative Matt Eyles. ‘It
was mind-blowing to see 40 young
people, both staff and volunteers, from
around the country working together and
discussing the ways we can all move
forward,’ Matt says.
Simon agrees: ‘The simple act of getting
so many inspiring young people in the
same room has had an astounding
effect. I think for those staff, members
and volunteers who are at the coalface,
knowing what we are on the brink of –
in terms of youth engagement – gives
them a renewed sense of commitment,
excitement and energy.’
The National Youth Leadership Forum
is just one example of the work being
undertaken to engage young people
at Red Cross.
There are many opportunities for young
people to get involved in every state and
territory, and with the work of dedicated
staff and volunteers these opportunities
are only going to increase.
Matt believes all young people are
capable of becoming humanitarians.
‘Be open-minded, optimistic about
getting involved and actively look into
the ways you can help,’ he says. ‘Think
about what being a humanitarian
means to you and find out what you’re
passionate about. You will find an
opportunity that suits you at Red Cross.’
Become a young
humanitarian today
Young people can join us on Facebook,
become a young humanitarian member,
join a Red Cross University Club, help
organise a blood drive, run a fundraising
event, volunteer or lead programs such
as save-a-mate (SAM) or Y Challenge.
Visit www.redcross.org.au/youth or
contact your Red Cross state office
on the details on page 17.
Page 05

Australian Red Cross delegate Kirsten Jenkins says goodbye to young
friends at the camp soccer challenge in Haiti organised by Red Cross.
Photo: José Manuel Jiménez, International Federation Red Cross
‘As a volunteer
within the world’s
largest humanitarian
movement, you will
help mobilise the power
of humanity to reduce
or prevent human
suffering wherever it
might be found,’ Roz
Wollmering, Manager of
International Delegate
and Volunteer Services.
Ordinary work in extraordinary places
Australians can now
volunteer with Red Cross
around the world.
A surf lifeguard, a youth worker and an
HIV/AIDS adviser are among the first
Australians to volunteer with Australian
Red Cross, as part of a new program
funded by the Federal Government.
Australian Volunteers for International
Development is managed by AusAID in
partnership with Australian Red Cross,
Australian Volunteers International and
Austraining International. Through this
program, Australian Red Cross will place
volunteers within Red Cross societies
and other organisations in Asia, the
Pacific and Africa.
Volunteers will be supported
with airfares, a living allowance,
accommodation, insurance, training and
emergency support. Most assignments
are for 12 months, although they can
range from three months to two years.
International volunteering involves
ordinary work under extraordinary
circumstances, explains Roz
Wollmering, Manager of International
Delegate and Volunteer Services at
Australian Red Cross.
‘On the surface, an international volunteer
role has a lot in common with your day
job in Australia. You complete paperwork,
go to meetings and submit reports.
‘Except that the proposal you write might
help a Red Cross society get the funds to
carry out relief work in a flood-damaged
town,’ she says.
‘Your morning meeting might be on
a Pacific island with people who are
rebuilding their homes after a cyclone.
The report you write might show how
a group of HIV-positive women are
supporting their families through a small
business scheme.
‘As a volunteer within the world’s
largest humanitarian movement,
you will help mobilise the power of
humanity to reduce or prevent human
suffering wherever it might be found.’
International volunteers supported
by Red Cross will include health
professionals, financial and human
resource advisers, community
development and social workers,
lawyers, blood specialists, volunteer
managers, and communications
and fundraising professionals. While
they will have diverse backgrounds,
experiences and aspirations, they all
need to be adaptable, resilient, selfaware
and able to work effectively
with people of other cultures.
Red Cross societies in Asia and the
Pacific have welcomed the program,
and many societies have already
identified assignments for Australian
volunteers.
These assignments include:
• raising funds to support road safety
programs in Cambodia
• establishing a surf lifesaving
program on a beach in the
Philippines
• creating procedures that enable
Red Cross societies to quickly
mobilise local volunteers
• developing peer education
programs to reduce HIV
transmission in Kenya
• strengthening financial and human
resource management processes in
Timor-Leste.
Volunteers stand to gain both
professionally and personally through
this program. ‘For some people,
international volunteering is an
opportunity to gain diverse experience,
broaden their skills or fast-track a
career in international development,’
says Roz. ‘For others, it’s a chance to
make a unique personal contribution or
have a life-changing experience.’
If you have what it takes to be an
international volunteer, let us know. Visit
www.redcross.org.au to view the latest
opportunities or call our International
Volunteer program team on (03) 9345
1834 to discuss your options.
Page 06

Critical humanitarian
work – improving the
lives of asylum seekers
Hanna Kopel, a Red Cross Community Detention
Program caseworker. Photo: Australian Red Cross
The Australian Government
announced on 18 October 2010 that
community detention options would
be expanded to enable significant
numbers of vulnerable families and
unaccompanied minors to be moved
from immigration detention facilities
into communities.
Red Cross agreed to act as the lead
agency in care arrangements for
these groups. Eight months later, with
support from partner organisations,
we are coordinating the delivery of the
program across Australia.
The primary purpose of the Community
Detention Program is to provide holistic
care for families with children and
unaccompanied minors while their
visa status is being resolved. This is
achieved through community detention
arrangements instead of detention in
remote settings or other inappropriate
facilities such as secured motels. This is a
more humane and successful approach
to caring for vulnerable people and will
result in improved health and wellbeing
outcomes.
Hanna Kopel is a Red Cross
caseworker working for the Community
Detention Program. She looks after
more than 15 clients, from different
backgrounds, and various needs in
the community. ‘There are people who
have experienced torture and trauma.
That’s the basis of their refugee
application and why they’ve come to
Australia,’ Hanna says. ‘Then there are
clients who want to learn everything
overnight. They’re eager to learn
English, how to get around on public
transport, how to get to the beach and
become familiar with their environment.
They want to be independent.’
Red Cross has a responsibility to help the
most vulnerable people in society. There
is little doubt that asylum seekers – who
have often fled persecution and threats
of death, and who have little or no family
support in Australia – are among those
most in need. Through the program,
housing and health services are provided
and children are enrolled in school. Red
Cross also helps asylum seekers gain
access to community language classes,
emergency services, social networks and
other agencies. Caseworkers like Hanna
have seen firsthand how her clients’
quality of life has improved since being
placed in community detention. ‘Our
clients have a sense of excitement about
their new environment.’
Hanna’s clients face day-to-day
challenges, too. ‘People often find the
first few days overwhelming,’ she says.
‘There is a transition between being
placed in a detention centre to living in
a community.’ While the people placed
in community detention are waiting for
the outcome of their visa application,
Red Cross caseworkers like Hanna
are there to help. ‘The families and
children in our program are incredibly
resilient, but it is difficult for them to
start the recovery process while they
are waiting for their immigration status
to be resolved.’ As more clients are
being placed in community detention,
Red Cross is sending more volunteers
and caseworkers to help them become
familiar with the areas they are living in.
‘Clients often get a little bored as they
are not allowed to work.
The work of volunteers is a great way to
help them engage with their community,
especially to help them improve their
English,’ Hanna says. Red Cross is also
working to build positive public views
of asylum seekers in Australia. ‘There
is this misconception that the people
in our program have done something
wrong. They have done nothing wrong,’
she says. ‘They are entitled to have their
basic human rights addressed.’
Red Cross will continue to support
asylum seekers in this critical
humanitarian response. Hanna says,
‘I admire that Red Cross took on this
huge task, and I’m proud to be a
part of this work that is making a real
difference in vulnerable people’s lives.’
The Community Detention program
is fully funded by the Australian
Government through the Department
of Immigration and Citizenship, which
is responsible for the implementation
and expansion of community
detention. The Minister for Immigration
and Citizenship personally decides
who can live in community detention.
How you can help
Red Cross relies on committed
volunteers. You can support those in
the Community Detention program
by volunteering to help them better
engage with their new community.
Visit www.redcross.org.au or call
1800 811 700 to get involved.
Page 07

Kimie Yamada visits the apartment building where she once lived with her two
young daughters. Their apartment was destroyed by the tsunami. Photo: IFRC
Devastation in Japan
On 11 March, one of the
largest earthquakes and
most powerful tsunamis
in recent history wiped
out towns and villages
in north-east Japan.
The largest wave reached approximately
38 metres high. More than 27,000
people were killed or are missing and
thousands more were injured.
Many affected residents like Kimie
Yamada are struggling to make sense of
the devastation, yet there is still a strong
will to rebuild their communities.
Kimie Yamada points at the small
apartment building that just last month
she shared with her two daughters.
Today, like many other structures in
Rikuzentakata, only the shell remains
following the tsunami that swept
through it on 11 March. This coastal
city of 30,000 people was decimated
by the tsunami. The only signs of
houses that once neighboured Kimie’s
apartment building are the foundations
they once stood on.
Since that day, Kimie and her
daughters have been living with her
parents. It’s crowded and Kimie feels
she is burdening them, but that is
about to change. The family has been
selected as one of the first to receive a
newly built pre-fabricated house. The
government is constructing 70,000
of them across the three hardesthit
prefectures of Iwate, Miyagi and
Fukushima. The Japanese Red Cross
Society, using funds donated from
overseas, is fitting each of these prefabricated
houses with a package
of six appliances, a project that will
benefit more than 280,000 people.
‘We have been receiving donations
from other Red Cross and Red
Crescent societies around the world,’
says Atsuhiko Hata, the Japanese
Red Cross Society’s public relations
director. ‘We wanted to use these
donations to meet the needs of
tsunami survivors. The six appliances
we are providing are the bare minimum
needed to help them start a new life.’
The appliance package includes
a refrigerator, washing machine,
microwave, rice cooker, hot water
dispenser, and a television; items that
help make a house a home, and, in the
case of the television, a valuable tool
for providing information before, during
and after disasters.
A life-changing disaster
A senior international Red Cross team
undertook a successful assignment
in Japan, not long after the tsunami.
They were assisting Japanese Red
Cross to develop a comprehensive
plan for the response.
When Head of International
Programs at Australian Red Cross,
Donna McSkimming, arrived at the
earthquake area, the devastation was
shocking. ‘Essentially the scenes that
we saw were just piles of tsunami
debris that were bits of houses,
reduced to splinters. Cars were just
tossed around like toys hanging off
fences and buildings,’ Donna says.
The Japanese response was impressive
says Donna. ‘It was incomprehensible to
imagine how the devastation could be
cleaned up and restored yet everywhere
we went we saw evidence of that.’
Schools are being opened and Red
Cross is working towards restoring
normal life for the hundreds of thousands
of people affected.
There is still a terrible tragedy of the more
than 12,000 people who are still missing,
Donna says. ‘In order to bring some
comfort and surety to the family, it is very
important to find out as much as we can
about individuals not yet accounted for.’
The Australian fundraising effort has
been inspiring for Japanese people,
Donna adds with a smile. ‘This is the
worst disaster to hit Japan since World
War II. And as one of my Japanese
colleagues said, “it will change
us forever in ways we can’t even
anticipate at this point in time”.’
How you can help
The New Zealand Earthquake Appeal
2011, run by Australian Red Cross
is now closed. You can continue to
support our work by donating to our
ongoing Disaster Relief and Recovery
work in Australia. To make a donation,
visit www.redcross.org.au or call
1800 811 700.
– Kathy Mueller, IFRC
Page 08

Australian aid-worker Kristen Proud in
the busy staff area of the Christchurch
Red Cross headquarters in Birmingham
Drive. Photo: David Wethey
The disaster that shook Christchurch
On 22 February, hundreds of people
were injured and 181 were killed when
a hugely destructive earthquake struck
Christchurch and surrounding areas.
Many thousands of homes were also
damaged or destroyed. Red Cross
responded by providing relief and
recovery centres, personal assistance
through outreach and reconnecting
families as well as vital supplies such as
food and water to thousands of people.
Keeping above
the rubble
For survivors of the earthquake, there
was also a heavy psychological toll.
Red Cross responded immediately,
although many of those assisting
were dealing with their own trauma.
Psychological support was offered to
Red Cross workers to make sure they
could carry out their vital relief work.
‘I thought someone had backed into
my truck,’ says Christchurch local Paul
Davenport, also known affectionately
as ‘Kilo’. ‘I’m a milkman during the day.
I was taking empty milk crates off my
truck when the earthquake started. I
saw the landing dock and the truck
separate and slam back together
again and then it was all on.’ Paul
watched from his violently rocking van
as hundreds of milk crates cascaded
all over the factory. His first thought
went to his wife over the other side of
the city. Paul’s second thought was of
where he would need to be that night;
he is an emergency response team
member with Red Cross.
A few days after the earthquake,
Australian aid-worker Kristen Proud
was sent to Christchurch to work with
New Zealand Red Cross staff and
volunteers on psychosocial support
– psychological support for people
caught up in the disaster. ‘The first
thing that struck me when I got off
the plane was how busy the airport
was with people who were leaving.
Lots of people were sitting and crying
and obviously very impacted by the
earthquake,’ she says.
Paul first found himself not coping at
home a few days after the disaster.
‘We were all getting very tired,’ he
remembers. ‘You try to go home and
you’ve got aftershocks happening
all the time, it’s not normal. I was put
in charge of one site and I got down
there and I was all ready to go. I had
my kit and I was going to get changed
in the van and then: I forgot my boots.
I forgot my safety boots. It was just a
little thing. It completely threw me and
I had a meltdown, panic attack. I got
back to base and told them, “I can’t be
here I’ve got to get out of here”. I made
my way back to the Red Cross base
and talked to Kristen, which was really
helpful. It was really nice to know that
there was help there if you needed it.’
Essential to the recovery process
is finding support, whether through
friends, family or someone to talk to.
‘Some individuals needed more pure
counselling support and then others
just needed someone to debrief with –
have a bit of a chat – at the end of their
day,’ Kristen says.
How you can help
The New Zealand Earthquake Appeal
2011, run by Australian Red Cross
is now closed. You can support our
ongoing Disaster Relief and Recovery
work, helping our Emergency Services
teams as they prepare, respond and
provide relief to communities during
disasters. To make a donation, visit
www.redcross.org.au or call 1800 811 700.
– Laura McKay and Antony Balmain,
Australian Red Cross.
Page 09

On the road to recovery
Residents begin to rebuild in Tully. Photo: Australian Red Cross
In early 2011, Australia
faced four major
disasters in just 40 days.
Following this disaster
season, communities are
continuing to do it tough.
Slowly, homes are being rebuilt around
the country. While the physical task of
rebuilding is taking place, communities
and individuals are piecing their lives
back together.
While the worst of the current disasters
is over, the road to recovery is long
and requires committed support from
agencies across the nation, including
Red Cross.
‘Recovery’ refers to programs that
go beyond immediate relief, assisting
affected people to rebuild their homes,
lives and services. It is about more than
bricks and mortar. Recovery is about
supporting the psychological wellbeing
of those affected and their livelihoods. It
is also about communities working out
how to re-establish the way they function
and be more resilient to future disasters.
Recovery activities vary and are
carried out after close consultation
with community members. ‘Recovery
is one of the core outcomes of the
emergency services strategy,’ says
John Richardson, National Coordinator
of Strategic Development, Emergency
Services. John has been leading Red
Cross national recovery work over
recent months. He says recovery
activities vary, depending on the
emotional, economic and physical
needs of the people in affected areas
and the severity of the emergency.
For instance, they might start new
groups to get people talking to help
cope with the trauma, or support people
with practical assistance and referral
to other support agencies. The impact
of emergencies can have long lasting,
diverse and profound consequences on
communities. There is plenty of evidence
that recovery takes many years, says
John. ‘Think about how long it takes to
build a home or renovation, from start to
finish. Then add the stress of having lost
everything, maybe even family members,
dislocated from family, friends, networks.
This is what people have to deal with in
the aftermath of the disaster.’
Recovery activities currently being
undertaken by Red Cross include
personal and psychological support
like door-to-door outreach to check
in with people in affected areas.
Community support has also
been a major focus. Red Cross
has forged new relationships with
local governments and community
organisations in areas affected by the
disasters, including Toowoomba and
the Lockyer Valley.
The Australian Red Cross recovery
plan is heavily influenced by the
International Federation of Red Cross.
However, due to the succession of
disasters in recent years, the Red
Cross emergency services team has
tailored and strengthened its recovery
responses. ‘We hold a significant
amount of recovery experience in the
Australian context,’ John says.
Following the 2009 Victorian
bushfires, Red Cross now has a better
understanding of what communities
need, whether they are recovering
from floods, fires, or cyclones. ‘Fire is
different to flood because it’s fastmoving
and unpredictable,’ John says,
reflecting on the bushfires. ‘Due to the
extreme conditions, we ended up with
significant loss of life far greater than
what we’ve seen in living memory. We
had townships that were completely
destroyed, and others which had
significant property loss.’
The ultimate goal of Red Cross
recovery activities is to strengthen
affected communities’ capacity to
cope with future disasters if and
when they strike again. From John’s
experience, after an emergency,
people become much more aware
of what they need to do to protect
themselves from another disaster.
‘Usually the call comes directly from
the community, and they say, “We
don’t want this to happen again.
What can we do”’
REDiPlan is the Red Cross four-step
emergency preparedness plan available
to all communities in disaster-affected
and disaster-prone areas. The four
steps are: be informed, make a plan,
get an emergency kit and know your
neighbours. ‘The beauty of REDiPlan
is that it is so flexible. The message is
there and consistent, and based on
our experience we can tailor it for their
different circumstances.’
For the next few years, Red Cross staff
and volunteers will be on the ground,
knocking on people’s doors, helping
rebuild lives across the nation. You can
help by donating monthly or volunteering.
To find out how call 1800 811 700 or visit
www.redcross.org.au.
Page 10

Males in Black Vice-Chair Robert Taylor and his family. Photo: Wayne Quilliam Photography
In Port Augusta,
the Males in Black
program, which has
been operating since
1989, is supporting
young Aboriginal
fathers in a oneon-one
mentoring
program supported
by Red Cross.
Males in Black: supporting Aboriginal fathers
Males in Black grew out of a committee
formed by the local Aboriginal
community following the premature
deaths of two young men. The
committee members wanted to improve
Aboriginal men’s social and emotional
wellbeing, and issues such as the impact
of the stolen generation and exclusion
by the mainstream population of the
town, and realised there was a lack of
programs for local men.
Robert Taylor, Males in Black Vice-
Chair and a born-and-bred local, says
that he was an example of the type of
client that the program helps. ‘I was
about to become a father but there’s
no manuscript on being a father, which
some of us fathers do need. I was
slowly coming down from alcohol and
drugs and hanging around the wrong
people. Basically, I had to make some
adjustments to my life so that I could
be a positive role model for my son
and my daughters,’ Robert says.
Almost 20 per cent of the Port Augusta
population is Aboriginal, compared
with the Australia-wide average of 2.5
per cent. The Aboriginal population is
also much younger, with an average
age of 23 years, compared with 36
years for non-Aboriginal people.
Aboriginal and Torres Strait Islander
peoples in Port Augusta face poverty,
discrimination, remoteness and a lack
of opportunities.
While health programs have focused
on strengthening the bonds between
mothers and their babies, the benefits
of programs supporting fathers
are increasingly being recognised.
There have also been low rates of
participation of Aboriginal fathers
in family programs. Red Cross has
recognised this need and supports
the work of Males in Black by
providing premises and services, such
as phones, so that the group can
continue to operate.
‘If there wasn’t a program like Males
in Black here in Port Augusta, we
would be skating on thin ice with a
lot of youth into drugs and alcohol,
pregnancy, in and out of the courts
and jails,’ says Robert.
He says the group is getting a lot of
referrals of troubled young fathers
and that at any one time, the program
helps between 10 and 15 young men
to be better fathers and to break the
cycles of unemployment, offending,
incarceration and addiction.
Robert says that Males in Black
has been successful because it has
gained the trust of the fathers and has
provided one-on-one support from
Aboriginal men who are voluntary role
models and local community members.
The program often conducts its activities
outside work hours to make it possible
for their volunteers and young men to
come together.
Despite his wayward beginnings, being
involved in the Young Dads Project
came naturally to Robert whose
traditional name is Ynimmy, meaning
‘old man’. ‘As a young boy, people
told me that that name is not to say
that you’re an old man, it’s more of
a wise thing, where they can tell if
you’re going to be a wise person in the
future. I’ve had that understanding in
my head since I was a child. I wanted
to be a leader. I want to be that guy
that basically helps my family. I’ve had
all these obstacles, drugs, alcohol,
brothers, mates but I’ve now cemented
myself in a good position as a positive
role model,’ he says. This will have a
big impact in Robert’s local community
and he says that while he has three
children of his own, his kinship
obligations mean he has shared
responsibility for up to 30 children.
Robert says the program teaches
young men to organise camps and
social events, and teach skills like first
aid, budgeting, hunting and gathering
for elders as well as being involved in
things like play groups for young dads
particularly with children up to five
years of age.
Males in Black workshops and
community outreach programs for young
Aboriginal dads aim to build leadership
skills, promote community development,
build stronger families, teach culture and
foster better parenting for children.
The support of Red Cross for the
project highlights key principles of our
Aboriginal and Torres Strait Islander
strategy, adopted in July 2009, to
work in respectful partnerships
with Aboriginal and Torres Strait
Islander communities by supporting
community-led initiatives.
Page 11

Military Police and IHL
Australian soldiers in Afghanistan.
Photo: ADF/LT Aaron Oldaker
When we think of Military
Police (MPs) our image
tends to come from old
war movies. MPs are the
law enforcers. They arrive
in jeeps when soldiers on
R&R (rest and relaxation)
have had too much of
a good time and throw
them into ‘the clink’! Of
course this is a caricature.
MPs do ensure that troops adhere
to both military and civilian laws,
but not in this simplistic way – and
they do much more as well. Their
role covers four key areas: law
enforcement; security; military mobility
and manoeuvring support; as well as
internment and detention.
In today’s conflicts, such as in
Afghanistan, MPs are responsible for the
internment and detention of captured
persons, including their processing upon
capture and treatment while detained.
In terms of International Humanitarian
Law (IHL), this is where the work of MPs
and the Third Geneva Convention for
prisoners of war (and related laws) most
closely converge.
During 2010 and 2011, our IHL team
has had several opportunities to
interact with MPs from the Australian
1st Military Police Battalion. Not only
did a group of MPs attend our four-day
Australian Defence Force Instructors’
Course in Melbourne, but in January
Red Cross staff Pete Giugni (NSW) and
Eve Massingham (QLD) joined MPs in
the field, on a practical training exercise
an hour’s drive from Townsville.
The ADF had invited Pete and Eve
to play the roles of members of the
International Committee of the Red
Cross (ICRC). While the ICRC often
conducts these exercises, in this
instance Australian Red Cross stood
in, role-playing detention visits that the
ICRC conducts across the world.
Two things struck our duo. The
MPs were simulating their mission in
Afghanistan, but still, when the call to
prayer sounded five times a day and
spasmodic blasts were heard, Line
Creek village with its old country pub
and corner store, seemed rather a quaint
scene for such action. For the MPs the
exercise was no lark. Carried out very
seriously, the soldiers acted exactly as
they would in the theatre of war.
Pete and Eve’s second impression
was the use of acronyms – initials
for everything, thrown around at a
bewildering rate. The exercise was
in the MRA (Mission Rehearsal Area
Activity) practising for a deployment to
Page 12

TK (Tarin Kowt) in the DMT (Detention
Management Team) managing the ISA
(Initial Screening Area) and handling
all roles apart from TQ (Tactical
Questioning). How does a civilian
keep up
In real life, when an ICRC protection
delegate visits detainees, there are
strict standard procedures. On arrival,
the delegate meets authorities and
addresses issues of concern, and
discusses how the visit will take place.
ICRC will then check or establish
a register of all inmates, conduct
interviews with detainees without
any witness, offer the opportunity
of a Red Cross family message and
conduct a thorough inspection of
every part of the facility. The objective
is to monitor conditions, prevent
ill-treatment or disappearances and
assist authorities in meeting their legal
obligations. Independent reporting
is provided to the prison authorities
and their ministerial hierarchy and
remains confidential. While ICRC visits
– repeated, not one-off – in no way
guarantee all is well, they do show
the detaining authorities’ willingness
to work with independent monitors
and show prisoners that they are not
forgotten by the outside world.
In a typical year, ICRC staff visit as
many as 500,000 detainees in more
than 60 countries. Today, because
most detainees are not prisoners-ofwar
in strict legal terms (and different
legal protections apply in internal armed
conflict from international armed conflict),
the ICRC, in agreement with authorities,
visits a much broader range of people
detained as a result of conflict.
How did the inspection of the pretend
ADF facilities go Fortunately, very well.
On the arrival of our team, an interpreter
in civilian clothes was provided by the
ADF and the visit began.
The purpose of ICRC inspections is not
adversarial. Rather, observations made
are the starting point for discussions
aimed at encouraging authorities to
confirm or raise standards, if necessary,
towards those set out in the law.
During the tour of facilities the ICRC
and the MPs examined and discussed
various points – the size of cells and
exercise yards, the requirement of
organising family visits, even for socalled
‘high value’ detainees, sensitivity
to local cultural practices and the
‘comfort’ of detainees being balanced
against security concerns. This to-andfro
negotiation is typical of the way the
system works.
What an experience – to travel with the
ADF and see them in action, observing
the IHL they had been taught, first and
foremost by the Army’s own Command
and Legal Officers, and supported by
Red Cross.
Yet the trip had its challenges too. Pete
and Eve lived under tough conditions
– coping with tropical humidity, and
sleeping in the open air under the
requisite mosquito nets. And, for a
little extra spice, the exercise had
to be abandoned, and everyone
evacuated twice, just before Cyclone
Anthony was expected and again
when Cyclone Yasi struck. No rest for
the MPs though. Post Yasi they were
re-assigned, supporting ADF recovery
efforts from Townsville to Tully.
Between January and May 2010, the
ICRC carried out an astounding number
of visits in the Afghanistan conflict.
Some 14,000 detainees were reached,
including those held by the Afghan
authorities, US forces, the NATO-led
International Security Assistance Force
and others in the armed opposition.
The ICRC has had a delegation in Kabul
since 1987. But Uruzgan province – a
name now familiar to Australians – has
been a difficult area for the ICRC since a
tragedy in 2003. An El Salvadorian ICRC
water engineer, Riccardo Munguia, was
deliberately targeted, pulled from his car
and killed. Almost all ICRC operations in
the region were suspended, though they
were supported from Kandahar.
An ICRC office was re-opened in
Uruzgan in 2009. It is from that base
that the ICRC now maintains regular
contacts with the ADF base and
detention facility. In other words when
‘our’ Townsville MPs arrive at their
Afghanistan posts they will see the
ICRC practices on which they were
trained replicated exactly. Familiarity
and consistency of approach can only
lead to greater IHL adherence.
– Bev Patterson, Australian Red Cross
About The Royal Australian
Corps of Military Police
The Royal Australian Corps of Military
Police is a small highly trained
and professional Corps providing
command support and police support
to the Army and the Australian Defence
Force in peace, crisis and conflict on
any operation, anywhere in the world.
Their role covers four key areas: law
enforcement; security; mobility and
manoeuvring support; and internment
and detention. One Military Police
Battalion is the Army’s deployable
Force Element of this Corps.
About the ICRC
The International Committee of the
Red Cross (ICRC) is an impartial,
neutral and independent organisation
whose exclusively humanitarian
mission is to protect the lives and
dignity of victims of armed conflict
and other situations of violence and
to provide them with assistance.
Page 13

Water, water everywhere,
but not enough to drink
Each year, many families
on the Vanuatu island
of Ambrym run out of
fresh water. Red Cross is
now working with these
communities to ensure a
stable supply.
Alice lowers a long pole into the well
next to her home to see how much
water is left. ‘Six more weeks,’ she says,
measuring the water’s depth by the
amount of time it will take for the well to
run dry. ‘Eight if we are careful.’ And she
and her family will be careful with the
most precious resource in Ambrym.
The wet season is about to finish, and
Alice’s family of five will only use the
precious fresh water from the well for
drinking and cooking. Everything else,
from bathing to washing clothes and
cleaning the dishes, will be done using
sea water from the nearby ocean.
But even with this strict discipline, the
family’s fresh water supply won’t last
through the dry season. In a couple
of months, coconuts will provide the
only safe drinking source. Most of
Ambrym’s population relies on the rain
for their fresh water needs.
During the annual dry season,
however, the water storage tanks and
wells in villages on the western side of
the island eventually run dry. Ambrym’s
active volcano further compounds the
water problems for these communities.
While not erupting in the traditional
sense of ash plumes and lava, ash
from the active lava lakes drifts west
and settles on the iron roofs that feed
household water tanks, or falls into the
open wells, polluting the water.
Higher in the atmosphere, sulphur
dioxide rising from the volcano
combines with precipitation to create
acid rain, which destroys crops and
further contaminates the water supply.
‘Even when we have enough water
during the rainy season, it’s often
polluted,’ says Alice, as she lifts a bucket
of water from the well. ‘We often can’t
use the well for days after the wind blows
the ash down from the volcano.’
Australian Red Cross is now working
alongside Vanuatu Red Cross and the
people of west Ambrym to overcome
these systemic water problems and
to improve the community’s sanitation
facilities and hygiene practices.
Red Cross volunteers and staff have
been trained to teach the community
about the importance of basic hygiene,
which will also help tackle water-borne
diseases such as diarrhoea, hepatitis
and typhoid.
Community members also attend
workshops on how improved sanitation
facilities are important for community
health. Red Cross then provides any
building material that can’t be sourced
locally and technical support to people
wanting to construct new toilets.
Already, washbasins and hand soap
are starting to appear next to kitchens
and bathrooms, and concrete slabs are
being laid for new ventilated pit toilets.
Chosen by the community because
they are the most appropriate for the
area, these toilets are designed to be
easier to keep clean, reduce odour,
and prevent the spread of disease.
Most importantly for the communities
trying to make their meagre water
supplies last a little longer, is constant
access to sufficient fresh water for their
basic needs.
Getting access to enough water is
central to everything for Alice and the
other people on the island. ‘Water
is the first need in life,’ she says.
‘Everything else comes after that.’
‘Having access to fresh water all
year would change our lives. We
wouldn’t have to worry about getting
enough water all the time, and could
concentrate on other things in our
homes and village.’
‘If we had more water in the village
it would make it easier to wash and
keep clean – the community would
be healthier, the children would be
healthier.’
The answer to Alice’s plea is a series
of bore wells and hand pumps that
Red Cross is aiming to establish in 11
villages of west Ambrym. Free from
the hazards of volcanic ash and acid
rain, these bore wells would provide a
sustainable solution to the water needs
of more than 500 people.
Vanuatu Red Cross Society’s CEO
Jacqueline de Gaillande says that
as well as improving the quality and
quantity of water available to the
community, the program will also
provide a base for future development
in the area.
‘No single type of intervention has
greater overall impact upon community
development and public health than
the provision of safe drinking water and
the construction of sanitation facilities
such as toilets,’ she says.
‘Not only does it improve public health,
but it acts as a springboard for further
development. Communities that have
had to concentrate all their efforts on
collecting enough drinking water now
have the time and new skills to deal
with other challenges.’
– Joe Cropp, Australian Red Cross
Page 14

Alice Willy washes her family’s clothes by
the ocean. By using sea water for washing,
she’s able to make her family’s supply of
fresh water last longer into the dry season.
Photo: Australian Red Cross/Joe Cropp
‘No single type of
intervention has
greater overall impact
upon community
development and
public health than
the provision of safe
drinking water and
the construction of
sanitation facilities such
as toilets,’ Jacqueline
de Gaillande, Vanuatu
Red Cross CEO.
Page 15

‘We are using the
success of our
business to make
a difference in the
world. The Red Cross
sponsorship is our
first major donation
and we have made
a commitment
to extend our
philanthropic work,’
Peter Cameron, AVG
Managing Director.
Red Cross is helping to bring clean water to
the isolated communities of northern Vietnam.
Photo: Australian Red Cross/Joe Cropp
AVG joins the fight against disease
How does a company
that protects computers
from viruses help control
the spread of disease
in communities across
the Asia Pacific AVG
(NZ/AU), a provider of
antivirus and internet
security software, has
donated $150,000 to
Red Cross.
More than one billion people worldwide
do not have access to safe water. In the
Asia Pacific, many communities are still
without running water and spend hours
collecting water from remote, often
contaminated, mountain streams. AVG’s
donation will be used to deliver water
and sanitation programs for adults
and children in Cribus, East Timor.
After personally witnessing the effects
of poverty across the Asia Pacific
region, AVG Managing Director Peter
Cameron was determined to help
people in need. ‘We understand that
with awareness and the right tools
most online infection is preventable.
So too can the successful fight against
disease be expanded into our wider
community,’ says Peter.
After investigating the work of Australian
Red Cross in these regions, Peter
was convinced of the organisation’s
accountability, transparency, and
effectiveness. ‘The Australian Red
Cross is a powerful partner for reputable
businesses and for us there is also the
obvious synergy in our joint drive to
protect the vulnerable in our community,’
he says. ‘We are using the success of
our business to make a difference in the
world. The Red Cross sponsorship is our
first major donation and we have made a
commitment to extend our philanthropic
work.’
Red Cross works closely with local
volunteers and authorities in the Asia
Pacific to deliver programs, improving
water and sanitation facilities, providing
mosquito nets and bedding. Programs
also educate local communities on
health matters related to HIV prevention,
and minimising the spread of preventable
diseases such as malaria, dengue fever,
tuberculosis and measles.
For more information about corporate
partnership opportunities with
Red Cross call 1800 811 700 or
visit www.redcross.org.au.
Page 16

In all activities, Red
Cross staff, members
and volunteers are
guided by the following
fundamental principles.
Humanity
The International Red Cross and
Red Crescent Movement, born of a
desire to bring assistance without
discrimination to the wounded on
the battlefield, endeavours, in its
international and national capacity, to
prevent and alleviate human suffering
wherever it may be found. Its purpose
is to protect life and health and
ensure respect for the human being.
It promotes mutual understanding,
friendship, co-operation and lasting
peace among all people.
Impartiality
It makes no discrimination as to
nationality, race, religious beliefs, class
or political opinions. It endeavours
to relieve the suffering of individuals,
being guided solely by their needs,
and to give priority to the most urgent
cases of distress.
Neutrality
In order to continue to enjoy the
confidence of all, the Movement may not
take sides in hostilities or engage at any
time in controversies of a political, racial,
religious or ideological nature.
Independence
The Movement is independent. The
National Societies, while auxiliaries
in the humanitarian services of their
governments and subject to the laws
of their respective countries, must
always maintain their autonomy so
that they may be able at all times to
act in accordance with the principles
of the Movement.
Voluntary Service
It is a voluntary relief movement not
prompted in any manner by desire
for gain.
Unity
There can be only one Red Cross
or Red Crescent Society in any one
country. It must be open to all. It
must carry on its humanitarian work
throughout its territory.
Universality
The International Red Cross and Red
Crescent Movement, in which all
Societies have equal status and share
equal responsibilities and duties in
helping each other, is worldwide.
Contact your local Red Cross
office for more information.
National Office
155 Pelham Street,
Carlton VIC 3053
Tel +61 3 9345 1800
Fax +61 3 9348 2513
www.redcross.org.au
ACT
Cnr Hindmarsh Drive
and Palmer Street,
Garran ACT 2605
Tel 02 6234 7600
Fax 02 6234 7650
NSW
159 Clarence Street,
Sydney NSW 2000
Tel 02 9229 4111
Fax 02 9229 4244
NT
Cnr Lambell Terrace and
Schultze Street,
Larrakeyah NT 0820
Tel 08 8924 3900
Fax 08 8924 3909
QLD
49 Park Road,
Milton QLD 4064
Tel 07 3367 7222
Fax 07 3367 7444
SA
207-217 Wakefield Street,
Adelaide SA 5000
Tel 08 8100 4500
Fax 08 8100 4501
TAS
40 Melville Street,
Hobart TAS 7000
Tel 03 6235 6077
Fax 03 6231 1250
VIC
23-47 Villiers Street,
North Melbourne VIC 3051
Tel 03 8327 7700
Fax 03 8327 7711
WA
110 Goderich Street,
East Perth WA 6004
Tel 08 9225 8888
Fax 08 9325 5112
Cover image
Australian Red Cross/Robert Dekker
Designer
housemouse
Editor
Isabel Dunstan
Humanitarian is published three
times a year by Australian Red Cross
Mailing address
155 Pelham Street
Carlton VIC 3053, Australia
Telephone
+ 61 3 9345 1800
Supporter Services Centre
1800 811 700
Page 17