Chapter 1. IBM Flex System FC3171 8 Gb SAN Switch - QLogic
Chapter 1. IBM Flex System FC3171 8 Gb SAN Switch - QLogic
Chapter 1. IBM Flex System FC3171 8 Gb SAN Switch - QLogic
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Downloading a support file<br />
The Download Support File menu option assembles all log files and switch memory<br />
data into a core dump file (dump_support.tgz). This file can be sent to technical<br />
support personnel for troubleshooting switch problems. The menu option is not<br />
accessible (displayed) for switches that do not support the download support file<br />
function.<br />
To create a support file, do the following:<br />
<strong>1.</strong> Open the <strong>Switch</strong> menu, and select Download Support File.<br />
2. In the Download Support File dialog, click the Browse button and define a<br />
location for the support file; or type the path in the text field.<br />
3. Select an sFTP client support option in the Status window that confirms trust<br />
during downloading or uploading files.<br />
4. Click the Start button to begin the process of creating and downloading the<br />
support file to your workstation. Observe the status in the Status area.<br />
5. After the support file is saved to your workstation, click the Close button to close<br />
the Download Support File dialog.<br />
Installing feature license keys<br />
Installing firmware<br />
A feature license key is a password that you can purchase from your distributor or<br />
authorized reseller to upgrade your switch. Currently, there are no feature upgrades<br />
available for the <strong>IBM</strong> <strong>Flex</strong> <strong>System</strong> <strong>FC3171</strong> 8 <strong>Gb</strong> <strong>SAN</strong> <strong>Switch</strong>.<br />
Installing firmware involves loading, unpacking, and activating the firmware image<br />
on the switch. QuickTools does this in one operation. To provide consistent<br />
performance throughout the fabric, ensure that all switches are running the same<br />
version of firmware.<br />
During a hot reset operation, fabric services will be unavailable for a short period<br />
(30-75 seconds). To ensure that an NDCLA operation is successful, verify that all<br />
administrative changes to the fabric (if any) are complete.<br />
CAUTION:<br />
Changes to the fabric may disrupt the NDCLA process.<br />
Common administrative operations that change the fabric include:<br />
• Zoning modifications<br />
• Adding, moving or removing devices attached to the switch. This operation<br />
includes powering up or powering down attached devices.<br />
• Adding, moving or removing ISLs or other connections.<br />
After an NDCLA operation is complete, management connections must be<br />
re-initiated:<br />
• QuickTools sessions will re-connect automatically<br />
• Telnet sessions must be restarted manually.<br />
<strong>Chapter</strong> 4. Managing switches 73
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