Handbook of Corporate Communication and Public ... - Blogs Unpad
Handbook of Corporate Communication and Public ... - Blogs Unpad Handbook of Corporate Communication and Public ... - Blogs Unpad
CHAPTER 28 The new frontier for public relations Richard R. Dolphin International public relations (iPR) is recognized as one of the most rapidly growing areas of public relations but perhaps one of the least understood. In this chapter the author looks at the issue of international public relations from the perspective of an empirical study conducted by the author in British organizations focusing on the role of international public relations within a co-ordinated marketing communication strategy. He addresses the management of the relationship between organizations and those audiences overseas who might be considered significant international stakeholders as key variables in iPR. Pavlik noted some twenty years ago, that international public relations (iPR) was one of the most rapidly growing areas of the profession – and one of the least understood. The chairman of one of the largest PR firms entitled his introduction to the 1999 ICO summit ‘Public Relations – truly a global business’ (Hehir, 1999). Comor (2001) suggests that a central pillar in this growth is the recent explosion of electronic forms of transnational communications. Scholars of management are hampered by the lack of an established body of knowledge about the fledgeling domain of iPR – and of practice in different parts of the world (Krishnamurthy and Dejan, 2001). But, according to Culbertson and Chen (1996), iPR has spread rapidly throughout the world; and Taylor (2001) suggests that for practitioners the desire for competency in the skills necessary for the successful execution of iPR grows yearly. Taylor and Kent (1999) suggest that further knowledge about iPR is important in order to explore the assumptions underlying differing national practices; and to examine differing practices worldwide. Although Botan reported in 1992 that 130 articles had been published on iPR, the present body of scholarly knowledge makes only cursory reference to the world outside Europe and to the United States in particular (Krishnamurthy and Dejan, 2001). Taylor and © 2004 Sandra Oliver for editorial matter and selection; individual chapters, the contributors
Kent (1999) suggest that detailed introspection may persuade PR practitioners that many of the assumptions guiding western public relations are simply not applicable to the growing field of iPR. It becomes increasingly critical to assess ways in which PR professionals can prepare themselves to meet the growing challenges of communicating with publics of various countries and cultures (Krishnamurthy and Dejan, 2001). Perhaps not surprisingly one of the most interesting trends in recent years has been the growing use of professional PR consultants by national governments (Manheim and Albritton, 1983); Schuybroek noted in 1999 that there were at least fifteen PR networks offering these services worldwide. Kruckeberg and Starck suggested (1988) that the practice of iPR offers an active attempt to restore and maintain a sense of community in an increasingly global world – a world where communities become by the day ever more disparate and fragmented. PR practitioners have a social responsibility to understand and respect the concerns of the diverse populations with which they communicate (Guzley, 1995): therefore mutual understanding is needed between organizations and international publics (Taylor, 2001). Public relations only crossed the ocean and became accepted as a management tool in Europe after the Second World War (Vercic et al., 2000). But third world public relations is largely a communication, information generating function; not a management function (van Leuven and Pratt, 1996). However, Kruckeberg (1996) reports that sophisticated public relations is being practised in the Middle East; an emphasis on management function that reflects the original association of iPR with business (Zaharna, 2000). Taylor and Kent (1999) relate that since Independence in 1963 the Malaysian government 1 has used PR for nation building – but is slowly shifting to a new focus on market development. Grunig et al. (1995) noted that most of the conditions that foster professional PR in the United States may not exist in (and around) organizations in other countries; so, perhaps, professionals practise different models of public relations elsewhere in the world. Al- Enad (1990) suggested that the forces behind the evolution of public relations in western societies were not always found in developing countries. He questioned why, therefore, public relations is needed in such cases and asked if professionals may be employing models that may or may not be effective in the countries in which they are used. Sriramesh (1992) found that most Indian respondents defined public relations as publicity; while Grunig et al. (1995) found that Greek practitioners see public relations as primarily focused on image building. Lyra (1991) reported that many Greek practitioners paid media contacts to place news stories! In other countries, Russia for instance, the PR profession has only recently begun to evolve into a recognizable structure (Guth, 2000); although interest there in public relations does continue to grow. Global – or international There is little consensus about whether it is realistic to talk of the existence of a truly international, let alone global, model of PR best practice (Moss, 2001). But, almost all the PR theory building activity centres in the United States or in a few western European countries (Krishnamurthy and Dejan, 2001). Some scholars question whether public relations can be practised in a similar way in different countries or whether localized approaches are © 2004 Sandra Oliver for editorial matter and selection; individual chapters, the contributors
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Kent (1999) suggest that detailed introspection<br />
may persuade PR practitioners that many<br />
<strong>of</strong> the assumptions guiding western public<br />
relations are simply not applicable to the growing<br />
field <strong>of</strong> iPR.<br />
It becomes increasingly critical to assess<br />
ways in which PR pr<strong>of</strong>essionals can prepare<br />
themselves to meet the growing challenges <strong>of</strong><br />
communicating with publics <strong>of</strong> various countries<br />
<strong>and</strong> cultures (Krishnamurthy <strong>and</strong> Dejan,<br />
2001). Perhaps not surprisingly one <strong>of</strong> the<br />
most interesting trends in recent years has<br />
been the growing use <strong>of</strong> pr<strong>of</strong>essional PR consultants<br />
by national governments (Manheim<br />
<strong>and</strong> Albritton, 1983); Schuybroek noted in<br />
1999 that there were at least fifteen PR networks<br />
<strong>of</strong>fering these services worldwide.<br />
Kruckeberg <strong>and</strong> Starck suggested (1988)<br />
that the practice <strong>of</strong> iPR <strong>of</strong>fers an active<br />
attempt to restore <strong>and</strong> maintain a sense <strong>of</strong><br />
community in an increasingly global world – a<br />
world where communities become by the day<br />
ever more disparate <strong>and</strong> fragmented. PR practitioners<br />
have a social responsibility to underst<strong>and</strong><br />
<strong>and</strong> respect the concerns <strong>of</strong> the diverse<br />
populations with which they communicate<br />
(Guzley, 1995): therefore mutual underst<strong>and</strong>ing<br />
is needed between organizations <strong>and</strong><br />
international publics (Taylor, 2001).<br />
<strong>Public</strong> relations only crossed the ocean <strong>and</strong><br />
became accepted as a management tool in<br />
Europe after the Second World War (Vercic<br />
et al., 2000). But third world public relations is<br />
largely a communication, information generating<br />
function; not a management function<br />
(van Leuven <strong>and</strong> Pratt, 1996). However,<br />
Kruckeberg (1996) reports that sophisticated<br />
public relations is being practised in the<br />
Middle East; an emphasis on management<br />
function that reflects the original association<br />
<strong>of</strong> iPR with business (Zaharna, 2000). Taylor<br />
<strong>and</strong> Kent (1999) relate that since Independence<br />
in 1963 the Malaysian government 1 has<br />
used PR for nation building – but is slowly<br />
shifting to a new focus on market development.<br />
Grunig et al. (1995) noted that most <strong>of</strong> the<br />
conditions that foster pr<strong>of</strong>essional PR in the<br />
United States may not exist in (<strong>and</strong> around)<br />
organizations in other countries; so, perhaps,<br />
pr<strong>of</strong>essionals practise different models <strong>of</strong><br />
public relations elsewhere in the world. Al-<br />
Enad (1990) suggested that the forces behind<br />
the evolution <strong>of</strong> public relations in western<br />
societies were not always found in developing<br />
countries. He questioned why, therefore,<br />
public relations is needed in such cases <strong>and</strong><br />
asked if pr<strong>of</strong>essionals may be employing<br />
models that may or may not be effective in the<br />
countries in which they are used.<br />
Sriramesh (1992) found that most Indian<br />
respondents defined public relations as publicity;<br />
while Grunig et al. (1995) found that<br />
Greek practitioners see public relations as<br />
primarily focused on image building. Lyra<br />
(1991) reported that many Greek practitioners<br />
paid media contacts to place news stories!<br />
In other countries, Russia for instance, the PR<br />
pr<strong>of</strong>ession has only recently begun to evolve<br />
into a recognizable structure (Guth, 2000);<br />
although interest there in public relations does<br />
continue to grow.<br />
Global – or international<br />
There is little consensus about whether it is<br />
realistic to talk <strong>of</strong> the existence <strong>of</strong> a truly international,<br />
let alone global, model <strong>of</strong> PR best<br />
practice (Moss, 2001). But, almost all the PR<br />
theory building activity centres in the United<br />
States or in a few western European countries<br />
(Krishnamurthy <strong>and</strong> Dejan, 2001). Some<br />
scholars question whether public relations<br />
can be practised in a similar way in different<br />
countries or whether localized approaches are<br />
© 2004 S<strong>and</strong>ra Oliver for editorial matter <strong>and</strong> selection;<br />
individual chapters, the contributors