Handbook of Corporate Communication and Public ... - Blogs Unpad
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etween organizations and publics. According to this view, public relations is neutral, benign and broadly utilitarian. The dominant paradigm therefore chooses to ignore the intrinsic self-interest necessarily present in the representation of an interests and advocacy on behalf of an organization. The major contribution of the American PR theorist and historian, Scott Cutlip, should not be ignored. His approach differs from that of Grunig and Hunt as he argues that, The history of public relations cannot be told by simply saying that it grew out of press agentry. Nor can it be fully told in terms of people such as Ivy Lee or Arthur Page. Efforts to communicate with others and to deal with the force of public opinion go back to antiquity; only the tools, degree of specialisation, breadth of knowledge, and intensity of effort are new. (Cutlip, et al., 1994: 89) Cutlip et al. (1994) identify a number of key periods in American history focusing on the twentieth century showing the important links between events in international affairs and politics, economics, technology and the growth in both the media and public relations. But as Cutlip pointed out in his groundbreaking volume Unseen Power (1994), writing the history of public relations in the United States is impossible without also writing a history of the United States itself. The sheer scale and impracticalities of writing a complete American history led him to take a more biographical and consultancy-based approach. Cutlip’s admission shows that the emergence of public relations is clearly tied to democratic structures. Significant scholarly American corporate histories have been tackled by Tedlow (1979), Olasky (1987) and Marchand (1998) and it is clear that the devil is in the detail in terms of illustrating the real implications of public relations for democratic practice. To date equivalent work has not been tackled in the United Kingdom. Evolution of public relations in the United Kingdom Public relations in the United Kingdom developed primarily in the state sector as a consequence of political, economic and social changes. The approach taken here is to link the evolution of public relations to those broader changes. This is in contrast to some histories of public relations which give much emphasis to individuals, thus taking Thomas Carlyle’s approach that ‘History is the biography of great men.’ Historiographically speaking, this type of analysis can lead to the exaggeration of the importance of individual, creative effort and the idolization of the few. A classic example in the literature is the treatment of the American practitioner Edward Bernays, whose real historical contribution is rather obscured, not least because Bernays was such a self-publicist and lived to the age of 104, his good genes thus enabling him to enhance and promote his contribution long after most of his contemporaries. Of course this is not to say that at certain points in history the contribution of one or two individuals produces a particular crux in PR history but it is important to recognize the reasons why those individuals had the opportunities they did to develop their skills and not to overplay their significance. Individual opportunism could only flourish in certain conditions. Analyses that focus on the identity of ‘the father of public relations’ (one wonders about the mothers) seriously limit our understanding of the relationship between public © 2004 Sandra Oliver for editorial matter and selection; individual chapters, the contributors
elations, environmental factors and the consequent institutional structures that shape our lives. The reason that the state contribution in the United Kingdom was so paramount was two-fold: first, Britain’s international position as a colonial power (L’Etang, 2003) required the management of a host of domestic and worldwide publics; second, social reform gathered pace from the early nineteenth century which required a major shift in the climate between the government and its subjects. Unlike the isolationist United States, Britain’s history dictated close involvement in European areas and particularly with the other major colonial powers of France and Germany. Communications were needed to support diplomacy. For example, it required substantial propaganda efforts on Britain’s behalf to persuade the United States to become involved in both world wars (even so, the United States did not participate until 1917 and 1941). The two world wars, and the international unrest which preceded them, facilitated the growth of what was, initially unproblematically, termed ‘propaganda’. Modern war and the advances in communication technology contributed greatly to the development of propaganda. The increased democratization of society necessitated public opinion management in times of war. Government needed to control and censor unfavourable information that might harm morale; to penetrate enemy communication networks in order to confuse or demoralize; and to win and maintain alliances from which political, economic or military support might be forthcoming. In wartime the British government made substantial propaganda efforts both at home and overseas. The wartime experience sensitized civilian and military populations to issues of propaganda, information and intelligence. While Britain cultivated notions of media independence and truthful information, there was an extensive internal and external propaganda effort. ‘Black’ propaganda (defined as communication which entails deception and untruths) was considered morally justifiable in the circumstances and somewhat romanticized. The head of SOE’s ‘F’ Section was Colonel Maurice Buckmaster who had worked for Ford Motor Company prior to the war. After the war he became Director of Public Relations at Ford and subsequently went freelance representing the French champagne industry. He became a fellow of the IPR in 1954 and was president in 1955. The career of such a man clearly demonstrates the overlap between public relations and propaganda and the difficulty in separating the two terms. The emergence of totalitarian politics in continental Europe in the 1930s and the growth of home-grown versions stimulated an ongoing policy debate about the British response to such developments and the necessity of a propaganda policy to respond to the perceived threat. Thus it was at this point in history that the term ‘propaganda’ began to be tarnished and associated with particular political structures and ideologies. There was much debate in British political circles about the appropriateness of a propaganda policy in a democratic society in peacetime (its use in wartime was deemed inevitable and justifiable) and whether it was right to adopt such tactics in order to compete with the totalitarian states. The idea that propaganda was a necessary adjunct of diplomacy began to prevail. In terms of domestic politics there was an increasing awareness by politicians of the need to manage public opinion (and their own personal image) in an increasingly democratized state. Consequently, some civil servants became specialized in media © 2004 Sandra Oliver for editorial matter and selection; individual chapters, the contributors
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elations, environmental factors <strong>and</strong> the<br />
consequent institutional structures that shape<br />
our lives.<br />
The reason that the state contribution in<br />
the United Kingdom was so paramount was<br />
two-fold: first, Britain’s international position<br />
as a colonial power (L’Etang, 2003) required<br />
the management <strong>of</strong> a host <strong>of</strong> domestic <strong>and</strong><br />
worldwide publics; second, social reform<br />
gathered pace from the early nineteenth<br />
century which required a major shift in the<br />
climate between the government <strong>and</strong> its subjects.<br />
Unlike the isolationist United States,<br />
Britain’s history dictated close involvement in<br />
European areas <strong>and</strong> particularly with the<br />
other major colonial powers <strong>of</strong> France <strong>and</strong><br />
Germany. <strong>Communication</strong>s were needed to<br />
support diplomacy. For example, it required<br />
substantial propag<strong>and</strong>a efforts on Britain’s<br />
behalf to persuade the United States to<br />
become involved in both world wars (even so,<br />
the United States did not participate until<br />
1917 <strong>and</strong> 1941). The two world wars, <strong>and</strong> the<br />
international unrest which preceded them,<br />
facilitated the growth <strong>of</strong> what was, initially<br />
unproblematically, termed ‘propag<strong>and</strong>a’.<br />
Modern war <strong>and</strong> the advances in communication<br />
technology contributed greatly<br />
to the development <strong>of</strong> propag<strong>and</strong>a. The<br />
increased democratization <strong>of</strong> society necessitated<br />
public opinion management in times<br />
<strong>of</strong> war. Government needed to control <strong>and</strong><br />
censor unfavourable information that might<br />
harm morale; to penetrate enemy communication<br />
networks in order to confuse or demoralize;<br />
<strong>and</strong> to win <strong>and</strong> maintain alliances<br />
from which political, economic or military<br />
support might be forthcoming. In wartime the<br />
British government made substantial propag<strong>and</strong>a<br />
efforts both at home <strong>and</strong> overseas. The<br />
wartime experience sensitized civilian <strong>and</strong><br />
military populations to issues <strong>of</strong> propag<strong>and</strong>a,<br />
information <strong>and</strong> intelligence. While Britain<br />
cultivated notions <strong>of</strong> media independence<br />
<strong>and</strong> truthful information, there was an extensive<br />
internal <strong>and</strong> external propag<strong>and</strong>a effort.<br />
‘Black’ propag<strong>and</strong>a (defined as communication<br />
which entails deception <strong>and</strong> untruths)<br />
was considered morally justifiable in the<br />
circumstances <strong>and</strong> somewhat romanticized.<br />
The head <strong>of</strong> SOE’s ‘F’ Section was Colonel<br />
Maurice Buckmaster who had worked for Ford<br />
Motor Company prior to the war. After the<br />
war he became Director <strong>of</strong> <strong>Public</strong> Relations at<br />
Ford <strong>and</strong> subsequently went freelance representing<br />
the French champagne industry. He<br />
became a fellow <strong>of</strong> the IPR in 1954 <strong>and</strong> was<br />
president in 1955. The career <strong>of</strong> such a man<br />
clearly demonstrates the overlap between<br />
public relations <strong>and</strong> propag<strong>and</strong>a <strong>and</strong> the difficulty<br />
in separating the two terms.<br />
The emergence <strong>of</strong> totalitarian politics in<br />
continental Europe in the 1930s <strong>and</strong> the<br />
growth <strong>of</strong> home-grown versions stimulated an<br />
ongoing policy debate about the British<br />
response to such developments <strong>and</strong> the necessity<br />
<strong>of</strong> a propag<strong>and</strong>a policy to respond to the<br />
perceived threat. Thus it was at this point<br />
in history that the term ‘propag<strong>and</strong>a’ began to<br />
be tarnished <strong>and</strong> associated with particular<br />
political structures <strong>and</strong> ideologies. There was<br />
much debate in British political circles about<br />
the appropriateness <strong>of</strong> a propag<strong>and</strong>a policy<br />
in a democratic society in peacetime (its use in<br />
wartime was deemed inevitable <strong>and</strong> justifiable)<br />
<strong>and</strong> whether it was right to adopt such<br />
tactics in order to compete with the totalitarian<br />
states. The idea that propag<strong>and</strong>a was<br />
a necessary adjunct <strong>of</strong> diplomacy began to<br />
prevail.<br />
In terms <strong>of</strong> domestic politics there was<br />
an increasing awareness by politicians <strong>of</strong><br />
the need to manage public opinion (<strong>and</strong><br />
their own personal image) in an increasingly<br />
democratized state. Consequently, some<br />
civil servants became specialized in media<br />
© 2004 S<strong>and</strong>ra Oliver for editorial matter <strong>and</strong> selection;<br />
individual chapters, the contributors