Handbook of Corporate Communication and Public ... - Blogs Unpad

Luftman, J. N. (2003) Managing Information Technology
Resource: Leadership in the Information
Age, Harlow: Pearson/Prentice Hall.
Olaniran, B. A. and Williams, D. E. (2001) ‘Anticipatory
model of crisis management: “A vigilant
response to technological crisis”’, in R. L. Heath
(ed.), Handbook of Public Relations, Thousand
Oaks, CA: Sage, Chapter 41.
Oliver, S. (1997) Corporate Communication: Principles,
Techniques and Strategies, London: Kogan Page.
Oliver, S. (2000) ‘Symmetrical communication: does
reality support rhetoric’, Corporate Communication:
An International Journal, 5(1), 26–33.
Oliver, S. (2001) Public Relations Strategy, London:
Kogan Page.
Pearson, C. M. and Mitroff, I. I. (1993) ‘From crisis
prone to crisis prepared’, The Executive, 7.
Price Waterhouse Cooper (2000) The Technology Race:
the 2000 European Benchmarking Study for
Technology Companies.
Regester, M. and Larkin, J. (1997) Risk Issues and Crisis
Management, London: Kogan Page.
Sopow, E. (1994) ‘The critical issues audit’, in Register
and Larkin (1997).
Susskind, L. and Field, P. (1996) Dealing with an Angry
Public: the Mutual Gains Approach to Resolving
Disputes, New York: Free Press.
Thurow, L. C. (1996) The Future of Capitalism; How
Today’s Economic Forces Shape Tomorrow’s World,
New York: William Morrow.
Williams, H. M. (1997) ‘Financial relations’, in O. W.
Baskin, C. Aronoff, D. Lattimore (eds), Public
Relations: the Professions and the Practice,
Madison, WI: McGraw Hill.
Zhu, J. H. and Blood, D. (1997) ‘Media agenda setting;
telling the public what to think about’, in
B. Kovacic (ed.), Emerging Theories of Human
Communication, New York: SUNY Press.
© 2004 Sandra Oliver for editorial matter and selection;
individual chapters, the contributors