Change or Retrieve Username/Password (INSIGHT/OHC Users)

Change or Retrieve
Username/Password
(INSIGHT & OHC users)
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

Table of Contents
Change Password (INSIGHT) . . . . . . 3
Change Password (OHC) . . . . . . 4
Retrieve Password (INSIGHT or OHC) . . . . 5
Retrieve Username (INSIGHT or OHC) . . . . 7
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

Change Password (INSIGHT)
1) Login to NEOGOV > INSIGHT
2) In the top right section of your screen, roll over the drop-down menu that’s under your name and select
‘My Profile’
3) Click on ‘Change Password’ (located above your name)
4) A) Follow the password requirement guidelines
B) Enter your current password, your new password and confirm your password
C) Click on ‘Save’
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

Change Password (OHC)
1) Login to NEOGOV > OHC
2) In the top right section of your screen, roll over the drop-down menu that’s under your name and select
‘Preferences’
3) Click on ‘Change Password’ (located above your name)
4) A) Follow the password requirement guidelines
B) Enter your current password, your new password and confirm your password
C) Click on ‘Save’
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

Retrieve Password (Insight or OHC)
The system allows you to self-retrieve your password for both INSIGHT & OHC.
1) Go to the login page for NEOGOV at https://secure.neogov.com
2) On the login page towards the right side, click on ‘Forgot your password’
3) A) Enter your First/Last name and email address
Name & Email must be EXACT
The letters are not case sensitive; however your first & last name MUST be entered exactly as
how they were setup in the system. For example, if your name is Peter, it could be setup as
‘Peter’ or ‘Pete’, based on how it was written on the submitted Systems Access Request Form
when your profile was originally setup.
Your email address is your County email address, not your personal email address.
If you are unable to proceed after attempting it a couple of times, you will need to contact the
NEOGOV Systems Admin to look up your information.
B) Select either INSIGHT or OHC, based on what side of the system you are trying to retrieve your login
information for. (By default, Insight will be selected)
Do you have the same PASSWORD for both INSIGHT & OHC
If you have the same password for both INSIGHT & OHC, resetting your password for one of
them (through this retrieve password procedure) will not automatically change/update your
password for the other.
For example, if you change your password for INSIGHT and you want to continue to have the
same password for both INSIGHT & OHC, you have the following two options to change/update
your password for OHC:
OPTION #1
1) Repeat this STEP (3) and for STEP 3B select OHC,
2) Follow steps 4-7 in this section
3) For step 6, set your OHC password to match your INSIGHT password
OR
OPTION #2
Refer to the ‘Change Password’ section in this tutorial and change your password to match
your INSIGHT password
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

C) Click on ‘Proceed’
4) If you entered your information correctly in STEP 3A above, you will then see the following message that
says an email has been sent to you
5) A) Go to your Microsoft Outlook and open the email from noreply@neogov.com
B) Here is the email
C) Click on ‘Click to reset password’
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

6) A) Follow the password requirement guidelines
B) Enter your current username, your new password and confirm your password
C) Click on ‘Set Password’
7) If you entered all information correctly, you will then see the following message and you can click on the
‘Login page’ link or go to https://secure.neogov.com to login to NEOGOV
Retrieve Username (Insight or OHC)
The system allows you to self-retrieve your username for both INSIGHT & OHC.
1) Go to the login page for NEOGOV at https://secure.neogov.com
2) On the login page towards the right side, click on ‘Forgot your username’
3) A) Enter your First/Last name and email address
Name & Email must be EXACT
The letters are not case sensitive; however your first & last name MUST be entered exactly as
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

how they were setup in the system. For example, if your name is Peter, it could be setup as
‘Peter’ or ‘Pete’, based on how it was written on the submitted Systems Access Request Form
when your profile was originally setup.
Your email address is your County email address, not your personal email address.
If you are unable to proceed after attempting it a couple of times, you will need to contact the
NEOGOV Systems Admin to look up your information.
B) Select either INSIGHT or OHC, based on what side of the system you are trying to retrieve your login
information for. (By default, Insight will be selected
C) Click on ‘Proceed’
4) If you entered your information correctly in STEP 3A above, you will then see the following message that
says an email has been sent to you:
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12

5) A) Go to your Microsoft Outlook and open the email from noreply@neogov.com
B) Here is sample of how the email will look (i.e., what it contains)
C) Click on ‘Click to login’
6) A) Notice how the system will automatically insert/display your Username
B) Enter your password
C) Click on ‘Login’
7) You should now be logged into INSIGHT or OHC, based on what you selected in STEP 6B.
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NEOGOV – Change or Retrieve Username/Password (Insight & OHC users) - 6/19/12