WA - Australian Red Cross
WA - Australian Red Cross
WA - Australian Red Cross
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Issue 3, 2012<br />
Newsletter<br />
for members<br />
and volunteers<br />
<strong>WA</strong> edition<br />
Governor-General Ms Quentin Bryce AC CVO,<br />
Patron of <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>, met with volunteers<br />
at the <strong>Red</strong> <strong>Cross</strong> Altona Warehouse in Victoria.<br />
P4 Engaging with<br />
Volunteers<br />
P5 100 years of <strong>Red</strong><br />
<strong>Cross</strong><br />
P9 Our work with asylum<br />
seekers<br />
P12 A family of volunteers
President and CEO Message<br />
It has been a productive and busy few<br />
months since the last issue of<br />
Newsletter for members and<br />
volunteers. Operationally, we have had<br />
a few changes and developments: CEO<br />
Robert Tickner has taken up a short<br />
term opportunity at the International<br />
Federation of <strong>Red</strong> <strong>Cross</strong> (IFRC) and<br />
planning has commenced on our major<br />
events over the next two years: the<br />
General Assembly and Council of<br />
Delegates in November 2013 and our<br />
100 years celebration in 2014.<br />
Robert is currently undertaking a short<br />
term secondment to the IFRC in<br />
Geneva as the acting Under Secretary<br />
General for the Humanitarian Values<br />
and Diplomacy Division. In his<br />
absence, Chief Financial Officer<br />
Sandhya Chakravarty was Acting CEO<br />
(1 August - 14 September) and<br />
Director of Services and International<br />
Operations Michael Raper is now<br />
Acting CEO until 1 November.<br />
Gathering of the Movement<br />
Robert’s secondment will add value to<br />
the work of <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>,<br />
especially with the approaching<br />
General Assembly and Council of<br />
Delegates which will be held in Sydney<br />
in November 2013. These are the<br />
peak decision making meetings of the<br />
Movement, and as it will be the first<br />
time they are held in Australia, it is a<br />
huge honour for <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>.<br />
We are working closely with the<br />
International Federation of the <strong>Red</strong><br />
<strong>Cross</strong> and the International Committee<br />
of the <strong>Red</strong> <strong>Cross</strong> to ensure that the<br />
delegates from the 188 National<br />
Societies are presented with a lively and<br />
engaging program, and we are also<br />
working on exciting fringe events to<br />
complement the themes of the statutory<br />
meetings and raise the profile of the<br />
Movement and our work in Australia.<br />
There will be wonderful opportunities<br />
for members, volunteers and staff to<br />
support and assist in the running of<br />
these events, and we aim to ensure<br />
there are a number of activities in<br />
which <strong>Red</strong> <strong>Cross</strong> people can<br />
participate. More information will be<br />
provided within the coming months.<br />
Celebrating 100 years<br />
Another important event on the<br />
horizon is our Centenary in 2014. This<br />
significant milestone will be a special<br />
time for many of our members who<br />
have been involved since the early<br />
years of <strong>Red</strong> <strong>Cross</strong> in Australia. While<br />
celebrating the past, we will also be<br />
looking to the future and inviting a new<br />
generation of humanitarians to help us<br />
build an active, vibrant and relevant<br />
organisation for the next 100 years.<br />
As members and volunteers, we<br />
encourage you to get involved, please<br />
see page 5 for more information.<br />
Voluntary service strategy<br />
Did you know <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
has more than 33,000 volunteers In<br />
March this year, a Voluntary Service<br />
Project team was established to<br />
refresh our understanding of the<br />
volunteer contribution and consider<br />
how we can better engage volunteers<br />
in our vision and work (page 4). The<br />
project involves volunteers, members<br />
and staff and will further explore the<br />
strategic and operational opportunities<br />
and challenges to volunteering with<br />
<strong>Red</strong> <strong>Cross</strong> and how we aim to<br />
respond to an ever-changing context.<br />
This is the last issue of Newsletter for<br />
members and volunteers for this year –<br />
we wish you a safe and happy holiday<br />
season with your families and loved<br />
ones, and convey our gratitude for all<br />
the hard work and support you have<br />
given to <strong>Red</strong> <strong>Cross</strong> this year.<br />
Michael Legge<br />
President<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Michael Raper<br />
Chief Executive<br />
Officer (Acting)<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Greg Vickery Scholarship awarded<br />
We are pleased to announce that the<br />
recipients of the $25,000 Greg Vickery<br />
Scholarship 2012-2013 are volunteer<br />
Anthony Erman and staff member<br />
Yvette Zegenhagen. Anthony and<br />
Yvette proposed a project to build the<br />
tools and resources of the International<br />
Humanitarian Law programs using<br />
social media, to engage with key<br />
stakeholders such as the <strong>Australian</strong><br />
Defence Force and young people. The<br />
inaugural Scholarship honours former<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> President, Greg<br />
Vickery, AM, who for nearly 40 years<br />
served <strong>Red</strong> <strong>Cross</strong> as a member,<br />
volunteer and leader and is now Chair<br />
of the Standing Commission of the<br />
International <strong>Red</strong> <strong>Cross</strong> and <strong>Red</strong><br />
Crescent Movement.<br />
This year, thirteen submissions were<br />
received covering a diverse range of<br />
topics and fields of study. Applications<br />
for next year’s Greg Vickery<br />
Scholarship will open in March 2013.<br />
For further details please contact your<br />
local Human Resources team.<br />
Yvette Zegenhagen, Greg Vickery, Michael Legge<br />
and Anthony Erman.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>/Rodney Dekker<br />
PAGE 2<br />
Cover photo: <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>
Chair and Executive Director Message<br />
Winter has been long and cold but<br />
unseasonably dry and while a little<br />
uncomfortable, we all know how<br />
critical the rain is to so many people in<br />
<strong>WA</strong>, especially those on the land and<br />
in rural areas. We need a lot more over<br />
the coming months to prevent another<br />
cycle of droughts.<br />
Our members and volunteers have<br />
done a great job through recent<br />
months. I know our shops often see a<br />
reduction in numbers of volunteers<br />
during winter as people move north to<br />
warmer climates, or stay huddled<br />
next to fires. We continued to serve<br />
vulnerable people through this period<br />
for which we are all very grateful.<br />
Many units are holding fundraising<br />
events which are as popular as ever,<br />
and help so many people connect, or<br />
reconnect, to <strong>Red</strong> <strong>Cross</strong> and our<br />
work. Congratulations to all our<br />
members and volunteers for your<br />
dedication – please be assured that<br />
your work and contributions have<br />
helped many people through the<br />
last few months. On their behalf, we<br />
thank you.<br />
We celebrated NAIDOC week in the<br />
first week of July. Our official opening<br />
ceremony was held on Sunday 1 July<br />
2012 at Wellington Square, East<br />
Perth, marking the beginning of a<br />
week of celebration of Aboriginal and<br />
Torres Strait Islander heritage and<br />
culture. During this week, 1 to 8 July,<br />
Indigenous and non-Indigenous<br />
<strong>Australian</strong>s were encouraged to<br />
recognise the contribution that<br />
Aboriginal and Torres Straight Islander<br />
peoples make towards Australia’s<br />
national identity.<br />
In this edition, we continue<br />
recognising the hard work and<br />
dedication of our members,<br />
volunteers and staff. One such person<br />
is Margaret White, who has been a<br />
member for more than 30 years and<br />
recently retired from the Collie retail<br />
store after 14 years as store manager.<br />
We also profile the carers’ support<br />
team which facilitates support groups<br />
so carers can meet regularly and<br />
share common experiences.<br />
If you’ve ever thought of upskilling,<br />
why not have a look at the range of<br />
Thank you for your support<br />
Thank you to everyone involved in <strong>Red</strong> <strong>Cross</strong> Calling 2012 –<br />
together we raised more than $1.9 million, up from the $1.5 million<br />
raised in 2011!<br />
Donations are critical for our work in providing vital programs and<br />
services to the most vulnerable people in our communities. We are<br />
currently running our regular giving campaign ‘Need Never Sleeps’<br />
and ‘Wills for Life’ which encourages people to leave a gift in their will<br />
to <strong>Red</strong> <strong>Cross</strong>. You can read more on page 6.<br />
In December, we will launch our <strong>Red</strong> <strong>Cross</strong> Festive Appeal 2012.<br />
We’ll be asking all <strong>Australian</strong>s to consider giving a gift that will be just<br />
what someone needs, like safe drinking water or knowing the fate of<br />
loved ones torn apart by disaster or war.<br />
Donations to the ongoing everyday work of <strong>Red</strong> <strong>Cross</strong> can be made<br />
at our website redcross.org.au or by calling 1800 811 700.<br />
courses available through <strong>Red</strong> <strong>Cross</strong><br />
College After providing first aid at<br />
public events and volunteering in<br />
administrative support at the College,<br />
Barbara decided to undertake a<br />
Certificate IV in Training and<br />
Assessment so she could start<br />
teaching first aid courses herself. Read<br />
more about her story on page 10.<br />
We hope you enjoy reading this edition.<br />
Ian Anson<br />
<strong>WA</strong> Divisional<br />
Advisory Board Chair<br />
Steve Joske CSC<br />
Executive Director <strong>WA</strong><br />
Do you have a<br />
<strong>Red</strong> <strong>Cross</strong> story<br />
Do you want to win a signed<br />
copy of <strong>Red</strong> <strong>Cross</strong> supporter<br />
and ultra-marathon runner Pat<br />
Farmer’s book Pole to Pole:<br />
One man, 20 million steps<br />
Send us an inspiring story<br />
about the work you are doing<br />
to support vulnerable people in<br />
our communities. The best five<br />
stories will win a signed copy<br />
of the book, worth $32.99, and<br />
may be published in a future<br />
issue of Newsletter for<br />
members and volunteers. In<br />
this issue, we feature Meg<br />
Nurse’s 20 years of<br />
volunteering for Telecross<br />
(page 4). Send your stories to<br />
publications@redcross.org.au.<br />
Newsletter for members and volunteers PAGE 3
My story:<br />
making<br />
the call<br />
Telecross volunteer of 20 years, Meg Nurse.<br />
A Telecross caller for 20 years,<br />
Meg Nurse says volunteering<br />
has been as beneficial for her<br />
as the people she checks on.<br />
The early morning call has become a<br />
special part of my life. It’s nice to think I<br />
can be helpful to someone in need just<br />
by having a conversation with them,<br />
and it’s good to know the caller can<br />
receive help quickly if necessary. The<br />
Telecross call also gives the client a<br />
feeling that someone cares as well as a<br />
sense of security.<br />
On many occasions I will hear only one<br />
or two rings of the phone before my call<br />
is answered. I know my recipient is<br />
often waiting with anticipation just to<br />
speak to someone.<br />
This service works both ways: it’s always<br />
helpful for the recipient, but often<br />
rewarding for the caller as well. Many<br />
times I have walked away from the<br />
telephone with a smile on my face after<br />
a light-hearted conversation, or I may<br />
have a funny story to tell my husband.<br />
Other times I’ve been deeply moved or<br />
even motivated in my personal life after<br />
speaking to an amazing person.<br />
Meg has won a signed copy of<br />
<strong>Red</strong> <strong>Cross</strong> supporter and ultramarathon<br />
runner Pat Farmer’s book<br />
Pole to Pole: One man, 20 million<br />
steps. If you have an inspiring story<br />
about the work you are doing for<br />
<strong>Red</strong> <strong>Cross</strong>, email us at<br />
publications@redcross.org.au.<br />
Meg Nurse<br />
Spirit of volunteers<br />
Since 1914, <strong>Red</strong> <strong>Cross</strong> has relied<br />
upon the passion and commitment of<br />
skilled volunteers to address ever<br />
changing community needs.<br />
As a volunteer, do you feel inspired,<br />
recognised, empowered and<br />
supported in your role Do you see<br />
the impact of your voluntary<br />
contribution Are your stories shared<br />
and celebrated widely to inspire<br />
others to volunteer<br />
In March this year, with support from<br />
the National Board and National<br />
Leadership Team, a Voluntary Service<br />
Project team was established to gain<br />
better understanding of volunteer<br />
contribution at <strong>Red</strong> <strong>Cross</strong> and how<br />
we can better engage volunteers in<br />
our vision and work. This is done<br />
through consultation workshops,<br />
surveys, reviewing our operations,<br />
conducting research and analysis of<br />
other organisations both in Australia<br />
and overseas, and identifying good<br />
practice and innovation.<br />
Voluntary Service Project Manager<br />
Roz Wollmering says volunteers are<br />
the lifeblood of our communities and<br />
the work of <strong>Red</strong> <strong>Cross</strong>.<br />
“Since 1914, volunteers have<br />
enabled us to achieve positive<br />
change in communities both in<br />
Australia and internationally. We want<br />
to renew and further support their<br />
enormous and vital contributions.”<br />
Across the organisation, <strong>Red</strong> <strong>Cross</strong><br />
people have engaged in stimulating,<br />
thought-provoking and beneficial<br />
debate to inform the project. In this<br />
debate, the volunteer voice has been<br />
an essential component to creating<br />
our renewed strategic vision. Diverse<br />
and talented volunteers have<br />
contributed as leaders to serve on<br />
the Project Steering Committee, as<br />
facilitators and participants in<br />
consultation activities, and as project<br />
team advisors, researchers, and<br />
specialist Members have also been<br />
active participants in consultation<br />
workshops across the country.<br />
This whole-of-organisation<br />
collaboration will result in the design of<br />
a Voluntary Service Strategy with<br />
recommendations for a three-year<br />
implementation plan. The aim is to<br />
develop a clear and compelling vision<br />
for volunteer engagement and <strong>Red</strong><br />
<strong>Cross</strong>’ role in the voluntary sector more<br />
broadly, while also supporting and<br />
recognising the value of volunteers in<br />
our everyday endeavours.<br />
We seek your views on how we can<br />
better engage and support<br />
volunteers at <strong>Red</strong> <strong>Cross</strong>. Let’s work<br />
together to ensure that we have what<br />
it takes to meet the emerging and<br />
changing needs of the future.<br />
Please feel free to contact Roz by<br />
email rwollmering@redcross.org.au<br />
or telephone 03 9345 8373.<br />
Governor-General, Ms Quentin Bryce AC CVO, who is also Patron of <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>,<br />
met with volunteers at the <strong>Red</strong> <strong>Cross</strong> Altona Warehouse in Victoria at the beginning of<br />
Volunteer Week in May 2012. The Altona Warehouse, which was established in 2010,<br />
receives donations of merchandise from various retailers, corporations and the general<br />
public. The volunteers and staff collect, sort, pack and distribute these items to the 164<br />
<strong>Red</strong> <strong>Cross</strong> retail stores across Australia.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>/Rodney Dekker<br />
PAGE 4
Event of the century<br />
When <strong>Red</strong> <strong>Cross</strong> in Australia<br />
was formed on 13 August 1914<br />
at Government House in<br />
Melbourne, it was exactly nine<br />
days after World War I broke<br />
out. Almost 100 years later,<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
continues to help the most<br />
vulnerable people in our<br />
communities and further afield.<br />
In 2014, we will celebrate one of the<br />
most important milestones for<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> – our Centenary<br />
year. The celebrations to mark this<br />
anniversary will provide a special<br />
opportunity to showcase the<br />
contributions that <strong>Red</strong> <strong>Cross</strong> people<br />
and supporters have made to the<br />
<strong>Australian</strong> community over 100 years<br />
of people helping people.<br />
As we begin planning for the Centenary<br />
celebrations, we want you to be<br />
involved. Now is the time for all <strong>Red</strong><br />
<strong>Cross</strong> people to think about Centenary<br />
events and activities which celebrate<br />
past achievements, showcase our<br />
present everyday work to the <strong>Australian</strong><br />
community and strengthen our future<br />
prospects to reduce vulnerability and<br />
improve lives.<br />
To help get you started, all branches<br />
and units should have now received a<br />
copy of the <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Centenary Planning Guide. This<br />
contains information on prospective<br />
national activities, 60 great ideas<br />
drawn from the many wonderful<br />
suggestions we received earlier this<br />
year, key dates to mark in your diaries<br />
for 2014 and information to support<br />
local planning leading into our<br />
Centenary year.<br />
We have also developed a Centenary<br />
logo, which highlights <strong>Red</strong> <strong>Cross</strong>’ 100<br />
years of ‘People Helping People’. It<br />
sends a message of achievement to<br />
the many <strong>Australian</strong>s who have had a<br />
personal experience with <strong>Red</strong> <strong>Cross</strong>.<br />
For information on how to correctly<br />
use the logo in your planning, a<br />
comprehensive <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Centenary Style Guide, with guidelines<br />
and a range of templates, is currently<br />
being developed and will be available<br />
for supporters later in 2012.<br />
To develop and manage the Centenary<br />
year celebrations, a Centenary<br />
Manager has recently been appointed.<br />
Linette Hardcastle, working closely<br />
with the National Centenary and<br />
Membership Engagement Committee<br />
and the state and territory committees<br />
One of the early posters recruiting members to<br />
join <strong>Red</strong> <strong>Cross</strong>.<br />
of the local Divisional Advisory<br />
Boards, will bring to life our major<br />
2014 Centenary initiatives. Linette will<br />
also organise ongoing information<br />
sharing and engagement of <strong>Red</strong><br />
<strong>Cross</strong> people and supporters in<br />
Centenary celebrations.<br />
Please contact your state or territory<br />
Membership Coordinator or Linette<br />
Hardcastle at centenary@redcross.<br />
org.au with questions or feedback.<br />
The power of social media<br />
Late last year <strong>Red</strong> <strong>Cross</strong> called<br />
on all <strong>Australian</strong>s to go online and<br />
join our push to ban the use of<br />
nuclear weapons by voting in an<br />
online referendum at<br />
targetnuclearweapons.org.au.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> asked<br />
supporters to share their Facebook<br />
and Twitter social networks to help<br />
spread the message far and wide. As<br />
at August this year, the social reach of<br />
these messages was a staggering<br />
936,000 people.<br />
This is just one example of how <strong>Red</strong><br />
<strong>Cross</strong> is using social media to talk<br />
about important issues. You can be<br />
involved by sharing news, experiences<br />
and stories with friends on your social<br />
networks or staying up-to-date with<br />
the latest campaigns.<br />
We have also developed a social<br />
media policy and guidelines for using<br />
social media. It’s important you read<br />
these before you talk about <strong>Red</strong> <strong>Cross</strong><br />
online. Contact your local office or<br />
membership coordinator for a copy.<br />
Connect with us:<br />
• Facebook.com/<br />
<strong>Australian</strong><strong>Red</strong><strong>Cross</strong><br />
• Twitter.com/<strong>Red</strong><strong>Cross</strong>AU<br />
• Youtube.com/<br />
australianredcross<br />
• Linkedin.com/company/<br />
australian-red-cross<br />
Newsletter for members and volunteers PAGE 5
Need never sleeps<br />
Regular monthly supporters can help vulnerable kids like Tanya receive a nutritional breakfast.<br />
At every minute of every hour of every<br />
day there are vulnerable people who<br />
need <strong>Red</strong> <strong>Cross</strong> to be there for them.<br />
<strong>Red</strong> <strong>Cross</strong> is helping people in crisis<br />
around Australia and around our<br />
region around the clock.<br />
At 7:45am on a Monday morning,<br />
while you’re brushing your teeth<br />
getting ready for the day, somewhere<br />
in Australia, a vulnerable child is eating<br />
a nutritious breakfast. Fast forward to<br />
9:58am when you may be tending the<br />
garden, or chatting to a co-worker in<br />
the kitchen: an isolated elderly person<br />
is receiving a telephone call to check<br />
on their wellbeing.<br />
In the world today, need never sleeps.<br />
Whatever time it is at any given<br />
moment, there are thousands who rely<br />
on <strong>Red</strong> <strong>Cross</strong> in times of crisis and<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> / Shannon <strong>Red</strong>daway<br />
need. In Australia, close to 5,000<br />
Aussie kids receive a healthy breakfast<br />
through one of <strong>Red</strong> <strong>Cross</strong>’ 200 Good<br />
Start Breakfast Clubs in areas of<br />
greatest need around the country. And<br />
each year, around 4,800 elderly and<br />
isolated <strong>Australian</strong>s receive a daily<br />
telephone call to make sure they’re<br />
okay. Regular monthly supporters are<br />
an essential part of maintaining and<br />
expanding vital programs such as these<br />
right across Australia and further afield.<br />
Regular monthly supporters are people<br />
who give what they can every month<br />
through automatic amounts via their<br />
bank account or credit card. From just<br />
$1 a day, it can make a big difference<br />
to the lives of many. It is our most<br />
reliable pre-assured income source for<br />
<strong>Red</strong> <strong>Cross</strong> and makes up nearly 40<br />
per cent of our fundraising net income.<br />
The ongoing financial support of our<br />
regular monthly supporters is what<br />
helps us to continue our work helping<br />
those who need it most. Visit<br />
redcross.org.au or call 1800 811 700<br />
to become a regular giver and help<br />
those in need.<br />
The gift of a lifetime<br />
It has been 56 years since Eva<br />
Sheaves crawled through ice<br />
and snow to escape an<br />
uprising in Hungary.<br />
Born to a Hungarian mother and<br />
Austrian father, Eva Sheaves was in<br />
high school when violence broke out in<br />
Hungary in 1956 and she was forced<br />
to escape her hometown. With a group<br />
of 40 fellow refugees, she travelled to<br />
the Hungarian/Austrian border.<br />
“It was winter in Europe, and the<br />
ground was covered in snow and ice,”<br />
Eva remembers. “We had no choice<br />
but crawling on our knees and hands,<br />
and I had nothing with me, just a<br />
handbag with my very basics in it, no<br />
warm clothing.”<br />
Crawling for kilometres, it wasn’t until<br />
she had a torch shone in her face and<br />
heard someone speaking in German<br />
that she stopped, fearing they had<br />
been caught.<br />
“He said, ‘Sie sind ungarische<br />
Flüchtlinge’: you are Hungarian<br />
refugees.<br />
“It was <strong>Red</strong> <strong>Cross</strong>… When you<br />
personally experience what <strong>Red</strong> <strong>Cross</strong><br />
actually do… I mean they could have<br />
been shot when they picked us up<br />
from the border.”<br />
It is because of this experience and<br />
the additional support she received<br />
from <strong>Red</strong> <strong>Cross</strong> when she arrived in<br />
Australia that she has decided to<br />
leave a bequest to <strong>Red</strong> <strong>Cross</strong>. A<br />
Eva with her partner Bernie, in their home on<br />
NSW’s Central Coast.<br />
bequest is a gift made in a Will that<br />
only comes into effect after a person’s<br />
lifetime, and is a positive way to<br />
influence the future. If you would like to<br />
find out more about leaving a bequest,<br />
visit call 1800 811 700 or visit<br />
redcross.org.au.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>/Louise M Cooper<br />
PAGE 6
Working with her community<br />
Janelle Evans’ goals are simple:<br />
to be a positive role-model for<br />
young women in the<br />
community, an advocate for her<br />
people and ensure locals have<br />
the same access to services<br />
that people in the city receive.<br />
Janelle is a Case Manager at the <strong>Red</strong><br />
<strong>Cross</strong> operated Gumbi Gunyah Women’s<br />
and Children’s Wellbeing Centre in<br />
Woorabinda, an Aboriginal community<br />
two-and-a-half hours drive inland from<br />
Rockhampton, Central Queensland.<br />
The centre supports Aboriginal and<br />
Torres Strait Islander women and their<br />
children, who are homeless or at risk<br />
of homelessness, or escaping<br />
domestic and family violence.<br />
Janelle says the women and children<br />
often come in confused and emotional,<br />
but after settling them in she can see<br />
the stress easing as they feel safer and<br />
listened to.<br />
“I feel privileged that the women trust<br />
us enough with their stories and are<br />
willing to take advice from our staff,”<br />
Janelle says. “But we never tell them<br />
what they should do, we always ask<br />
them what they want to do.”<br />
Janelle knows that being a local is an<br />
important part to building trust. She<br />
grew up in Woorabinda, her mother<br />
and grandmother were born there and<br />
she’s a traditional owner through her<br />
grandfather’s side, the Wadja people.<br />
<strong>Red</strong> <strong>Cross</strong> has 10 full-time and four<br />
casual staff in Woorabinda, all Aboriginal<br />
and/or Torres Strait Islander peoples.<br />
They work on a range of programs from<br />
supporting young people and families to<br />
community engagement.<br />
“We live in our community, we know<br />
our people and have a way of finding<br />
out what they want,” Janelle says.<br />
Janelle is one of more than 100 local<br />
Aboriginal and Torres Strait Islander<br />
<strong>Red</strong> <strong>Cross</strong> staff and volunteers<br />
working in capital cities and regional<br />
and remote centres such as Palm<br />
Island, Tennant Creek, Broome, Port<br />
Augusta and Dubbo.<br />
Janelle (right) wants to be a positive role-model for young women in the community.<br />
<strong>Red</strong> <strong>Cross</strong> is working with Aboriginal<br />
and Torres Strait Islander communities<br />
and increasing employment of<br />
local Aboriginal and Torres Strait<br />
Islander peoples as they understand<br />
their communities, and help us work<br />
best together.<br />
Janelle says it’s important her work is<br />
supported by the Woorabinda<br />
Governance Group. Consisting of<br />
Elders, councillors and <strong>Red</strong> <strong>Cross</strong><br />
representatives, the group ensures<br />
that programs are driven and delivered<br />
by the community.<br />
“We’re all here for one purpose to help<br />
one another, that’s our way. We need to<br />
get back to some of the simple things,<br />
our own values and work together to<br />
build a stronger community.”<br />
Celebrating NAIDOC Week<br />
<strong>Red</strong> <strong>Cross</strong> staff Luke Wenitong, Sally<br />
McDonald and Traci Fraser volunteered at an<br />
information stall as part of the NAIDOC week<br />
in Cairns.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
NAIDOC Week (1 to 8 July)<br />
celebrated Aboriginal and Torres<br />
Strait Islander cultures and<br />
recognised the contributions of<br />
Indigenous <strong>Australian</strong>s in various<br />
fields. This year’s theme was<br />
selected by the National NAIDOC<br />
Committee to celebrate the 40th<br />
anniversary of the Aboriginal Tent<br />
Embassy and acknowledge the key<br />
contributors to its long history. Forty<br />
years ago, the embassy became a<br />
powerful symbol of unity. Its<br />
founders instilled pride, advanced<br />
equality and educated the country<br />
on the rights of Aboriginal and<br />
Torres Strait Islander peoples.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Newsletter for members and volunteers PAGE 7
A sustainable lunchbox<br />
Fay (centre) is working as a nutrition adviser for<br />
the Laotian Ministry of Education.<br />
Fay Bushell is determined to<br />
improve the health and<br />
nutrition of school children<br />
in Laos.<br />
She is on a two-year sabbatical from<br />
her job as operations manager of food<br />
services for the NSW Department of<br />
Corrective Services and is working as<br />
a nutrition adviser for the Laotian<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>/Bart Verweij<br />
Ministry of Education through the<br />
<strong>Australian</strong> Volunteers for International<br />
Development program.<br />
Laos is in the early stages of rolling out<br />
a national school meals program,<br />
comprising balanced school lunches,<br />
nutrition education and opportunities<br />
for local farmers to sell fresh produce<br />
to schools.<br />
As Fay explains, the program will help<br />
children to stay in school. “A lot of<br />
students have to walk very far to get to<br />
school; if they had to walk home for<br />
lunch each day, most wouldn’t come<br />
back to school in the afternoon.<br />
“The purpose of this program is to<br />
increase the enrolment rate for<br />
students in primary school, reduce the<br />
drop-out rate and therefore improve<br />
overall education outcomes.”<br />
Most school lunches include cooked<br />
rice, a portion of protein, and<br />
vegetables. The program encourages<br />
villagers to donate or sell food to<br />
schools, with the ultimate aim of<br />
having all meal ingredients sourced<br />
from local farmers and growers.<br />
Less than halfway through her twoyear<br />
assignment, Fay knows there’s a<br />
long way to go.<br />
“This assignment really interested me<br />
and I have a passion for this work.<br />
Also, I was born in Thailand and<br />
wanted to bring my children back to<br />
experience the culture of this region. In<br />
a way it feels like a return home.”<br />
<strong>Red</strong> <strong>Cross</strong> is a partner of the<br />
<strong>Australian</strong> Volunteers for International<br />
Development which is an <strong>Australian</strong><br />
Government, AusAID initiative. Visit<br />
www.ausaid.gov.au/volunteer and<br />
search for the <strong>Red</strong> <strong>Cross</strong> assignments<br />
or call us on 03 9345 1834.<br />
Desperate struggle for health<br />
care in newest nation<br />
A year after South Sudan<br />
achieved independence,<br />
health care continues to be<br />
a major issue.<br />
When South Sudan achieved<br />
independence on 9 July 2011, the<br />
International Committee of the <strong>Red</strong><br />
<strong>Cross</strong> (ICRC) established a delegation<br />
in South Sudan’s biggest city, Juba.<br />
The region has faced years of ongoing<br />
armed conflict with tragic<br />
consequences, including a lack of<br />
access to basic healthcare services.<br />
Fighting around the northern border<br />
with Sudan escalated in April, which<br />
has had a direct impact on the<br />
availability and price of food,<br />
contributing to an increase in child<br />
deaths from malnutrition.<br />
According to the Ministry of Health,<br />
South Sudan has about 120 medical<br />
doctors and just over 100 registered<br />
nurses for an estimated population of<br />
nearly nine million people.<br />
Together with the South Sudanese<br />
Government, the ICRC manages a<br />
physical rehabilitation centre in Juba,<br />
the only operational one of its kind in<br />
the country.<br />
Navid Dadbin, a physiotherapist with<br />
the ICRC, has been overseeing the<br />
treatment of ten-year-old Karima<br />
Deng, who was in her village<br />
Abiemnom when a bomb fell and her<br />
leg had to be amputated.<br />
Navid is confident that Karima’s spirits<br />
will lift when her artificial limb is fitted<br />
and explains an important<br />
psychological aspect of having access<br />
to this rehabilitation centre is that the<br />
patient comes into contact with others<br />
who have lost a limb.<br />
The need is great as the Juba Physical<br />
Rehabilitation Reference Centre is<br />
Mothers and their children must arrive early<br />
to be seen by health professionals in South<br />
Sudan’s capital Juba.<br />
currently able to fit 50 limbs per month<br />
but they need to be treating double<br />
this number.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> works to<br />
promote safer, healthier and more<br />
sustainable lives for people in<br />
developing countries. To donate to<br />
<strong>Red</strong> <strong>Cross</strong>’ everyday work, visit<br />
redcross org.au or call 1800 811 700.<br />
ICRC/Conor Ashleigh<br />
PAGE 8
Just like me<br />
Eight teenagers chill out on colourful<br />
beanbags in front of a film screen in<br />
North Melbourne. Their backgrounds<br />
are diverse. Some are asylum seekers<br />
who have come a long way to be here,<br />
others are local <strong>Red</strong> <strong>Cross</strong> volunteers.<br />
Casually dressed in T-shirts and jeans,<br />
it is difficult to distinguish program<br />
participants from volunteers.<br />
Alexander Brown, 19, is a <strong>Red</strong> <strong>Cross</strong><br />
volunteer involved in the Refugee and<br />
Asylum Seeker Youth (RAY) program<br />
in Victoria, which brings young people<br />
together during school holidays to<br />
help vulnerable newly arrived young<br />
people adapt to their new<br />
environment. Alexander has<br />
discovered he has a lot in common<br />
with the young asylum seekers.<br />
“…They’re just doing the same thing as<br />
we are in Australia. They’re interested in<br />
going to school and learning,”<br />
Alexander says. “They watch movies,<br />
play video games, sports. They are just<br />
the same as my friends and I.”<br />
Asylum seekers, who have fled their<br />
own country to seek protection from<br />
the government of another country,<br />
face many difficulties and are among<br />
the most vulnerable people in our<br />
community. They may have little<br />
understanding of language and<br />
culture, be without friends and family<br />
or be dealing with the effects of torture<br />
or trauma. They may also have been<br />
subjected to prolonged detention.<br />
“They are just the same as my friends and I,” says<br />
volunteer Alexander Brown, pictured with young<br />
asylum seeker Nematollah.<br />
Despite the many hardships they face,<br />
asylum seekers can retain the strength<br />
and skills they need to re-establish<br />
their lives, as long as they are provided<br />
with support, access to the services<br />
they need and information that helps<br />
them make informed decisions.<br />
Unaccompanied minors<br />
in Community Detention<br />
Nearly one in five of all asylum seekers<br />
coming to Australia are under the age<br />
of 18. Many are minors who arrive<br />
without parents or family.<br />
The Community Detention program<br />
provides eligible children under 18 with<br />
24-hour care, safe housing, adequate<br />
healthcare and enrols them in school<br />
while they wait for a decision on their<br />
visa outcomes. The program was<br />
developed by <strong>Red</strong> <strong>Cross</strong>, other<br />
humanitarian agencies and the<br />
Department of Immigration and<br />
Citizenship (DIAC) to provide a more<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong>/Joe Cropp<br />
humane model for families with<br />
children, unaccompanied minors and<br />
individual adults.<br />
Living in community detention, rather<br />
than in a detention facility, is far better<br />
for the mental wellbeing of asylum<br />
seekers. It gives them the chance to<br />
be part of a community, providing<br />
emotional and practical support while<br />
they wait for the outcome of their<br />
immigration application.<br />
Asylum seekers living<br />
independently in the<br />
community<br />
<strong>Red</strong> <strong>Cross</strong> is contracted and funded by<br />
DIAC to provide asylum seekers in the<br />
community with access to vital services<br />
to help meet their basic needs, while<br />
they await an outcome on their<br />
protection visa application. DIAC policy<br />
determines the level of support an<br />
individual or family will receive based on<br />
their needs and the eligibility criteria set<br />
for each program.<br />
Our staff and volunteers can meet people<br />
at the airport, help them locate short-term<br />
accommodation for up to six weeks and<br />
transport them there. <strong>Red</strong> <strong>Cross</strong> can also<br />
provide information about longer term<br />
accommodation, financial assistance,<br />
general healthcare, orientation to their<br />
new community and help in setting up<br />
a bank account or applying for a tax file<br />
number so they can look for work. <strong>Red</strong><br />
<strong>Cross</strong> can also provide referrals to<br />
counselling, accommodation, health care,<br />
material aid such as clothing and<br />
furniture, education, legal services and<br />
social support.<br />
Other work with asylum seekers<br />
In addition to these DIAC funded<br />
community support programs, <strong>Red</strong><br />
<strong>Cross</strong> restores family links for<br />
people who have been separated<br />
by war, conflict or disaster through<br />
our International Tracing services.<br />
<strong>Red</strong> <strong>Cross</strong> also provides<br />
humanitarian monitoring of the<br />
conditions of detention and treatment<br />
of people still held in immigration<br />
facilities. These programs are<br />
largely funded by <strong>Red</strong> <strong>Cross</strong>.<br />
<strong>Red</strong> <strong>Cross</strong> works to persuade<br />
governments, public authorities and<br />
decision makers to act in the interests<br />
of vulnerable people and to promote<br />
respect for humanitarian values.<br />
Consistent with the wider <strong>Red</strong> <strong>Cross</strong><br />
and <strong>Red</strong> Crescent Movement, our<br />
preferred mode of advocacy is one<br />
of direct and confidential dialogue<br />
with government and other<br />
decision-makers. We seek to work<br />
in a way that enables sensitive<br />
issues to be discussed in an<br />
honest and open manner, but we<br />
always retain the right to speak<br />
publicly when required.<br />
<strong>Red</strong> <strong>Cross</strong> works with the most<br />
vulnerable people in the most<br />
disadvantaged circumstances. As<br />
part of this mandate, <strong>Red</strong> <strong>Cross</strong><br />
supports vulnerable asylum seekers<br />
whose survival, dignity, physical or<br />
mental health is at risk. You can<br />
donate to Assisting Vulnerable<br />
Migrants by visiting redcross.org.au<br />
or calling 1800 811 700.<br />
Newsletter for members and volunteers PAGE 9
Celebrating NAIDOC Week in <strong>WA</strong><br />
Once again <strong>Red</strong> <strong>Cross</strong> in Western<br />
Australia was proud to be part of the<br />
NAIDOC Week official opening<br />
ceremony held on Sunday 1 July 2012<br />
at Wellington Square, East Perth. July<br />
1 marked the beginning of a week of<br />
celebration of Aboriginal and Torres<br />
Strait Islander peoples’ heritage and<br />
culture. During this week, Indigenous<br />
and non-Indigenous <strong>Australian</strong>s are<br />
encouraged to recognise the<br />
contribution that Aboriginal and Torres<br />
Strait Islander peoples make towards<br />
Australia’s national identity. This year’s<br />
NAIDOC theme was to celebrate the<br />
Aboriginal Tent Embassy set up in<br />
1972 as a powerful symbol of<br />
Aboriginal unity outside of Old<br />
Parliament House in Canberra. The<br />
Embassy is still there and NAIDOC<br />
Week acknowledges those who have<br />
contributed to it over the last 40 years.<br />
The opening ceremony commenced<br />
with a Welcome to Country by<br />
Whadjuk Noongar Elders, Marie Taylor<br />
and Rev. Sealin Garlett, followed by<br />
entertainment performed by local and<br />
Training for a new career<br />
After more than ten years in Alice<br />
Springs and deciding it was time for a<br />
change, Barbara and her husband Ian<br />
made the move to Perth. Barbara had<br />
spent most of her career working in<br />
retail and wanted to try something<br />
new, so she started volunteering in<br />
the <strong>Red</strong> <strong>Cross</strong> College office helping<br />
out with administrative tasks, five<br />
days a week.<br />
While working in the retail sector,<br />
Barbara and her husband also spent<br />
many years volunteering their time to<br />
provide first aid support services at<br />
public events. After the move and as a<br />
result of her involvement with <strong>Red</strong><br />
<strong>Cross</strong> College, Barbara gained a new<br />
interest in becoming a trainer. <strong>Red</strong><br />
<strong>Cross</strong> staff encouraged Barbara to<br />
undertake a Certificate IV in Training<br />
Community Nutrition Programs Manager Narelle Little at the <strong>Red</strong> <strong>Cross</strong> stand at the official<br />
NAIDOC Week opening.<br />
visiting artists such as Oz Island<br />
Band, The Bad Influence, Troy Cassar-<br />
Daley and Angela Rule to name a few.<br />
There were rides and activities for<br />
children and plenty of food for all to<br />
enjoy. The occasion was also<br />
celebrated by 30 different agencies<br />
showcasing their work with Aboriginal<br />
and Torres Strait Islander<br />
communities. <strong>Red</strong> <strong>Cross</strong> was well<br />
and Assessment, a necessary<br />
qualification to deliver any kind of<br />
training within Australia.<br />
“<strong>Red</strong> <strong>Cross</strong> provided me with the<br />
flexibility I needed to fit the training in<br />
around my volunteering,” Barbara<br />
says. “I not only formally learnt training<br />
and assessment, but my computer<br />
skills have improved dramatically,<br />
along with my confidence. I can’t wait<br />
to start out on my own as a first aid<br />
trainer for <strong>Red</strong> <strong>Cross</strong>!”<br />
Now that Barbara has completed her<br />
studies she is now assisting first aid<br />
trainers with delivering <strong>Red</strong> <strong>Cross</strong><br />
courses. Barbara’s manager, Philippa<br />
Metschukat says she looks forward to<br />
scheduling Barbara as a head trainer<br />
by the end of the year.<br />
represented by our staff members<br />
who volunteered at the stall. The event<br />
was also attended by well over 300<br />
people including Councillor Lilly Chen<br />
from the City of Perth, many young<br />
and senior Indigenous men, women<br />
and children enjoying the day and<br />
celebrating their culture. This was a<br />
wonderful event and we look forward<br />
to participating again next year.<br />
Barbara completed a Certificate IV in Training<br />
and Assessment and is now an Assistant<br />
Trainer at <strong>Red</strong> <strong>Cross</strong> College.<br />
For more information on <strong>Red</strong> <strong>Cross</strong><br />
College courses, visit redcross.edu.au<br />
or call 1300 367 428.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong> <strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
PAGE 10
Embarking on a new adventure<br />
There are many dedicated and<br />
generous <strong>Red</strong> <strong>Cross</strong> supporters<br />
in Australia like Margaret White.<br />
A member since 1979 and a regular<br />
blood donor, Margaret recently retired<br />
from her role as the Collie retail store<br />
manager after 14 years.<br />
Barbara McMullan, area manager for<br />
the Collie store says Margaret worked<br />
tirelessly managing the store and has<br />
been committed to providing the best<br />
retail service possible.<br />
“The reputation she has established<br />
with the Collie businesses has also<br />
provided the store with many new<br />
items of clothing for sale,” Barbara<br />
says. Starting at 5.30am on some<br />
days, Margaret has also been highly<br />
Supporting those who support others<br />
Caring for a loved one can be<br />
a demanding and sometimes<br />
isolating experience.<br />
The pressures faced by carers can<br />
increase stress, which may lead to<br />
emotional and physical fatigue<br />
and burnout.<br />
The Carers’ Support program in<br />
Western Australia facilitates support<br />
groups for carers to meet regularly<br />
and share common experiences,<br />
enjoy social interaction and take a<br />
short respite break. <strong>Red</strong> <strong>Cross</strong><br />
organises guest speakers and staff<br />
members provide specialised<br />
information and training.<br />
A recent example of this was a Herbal<br />
High Tea organised by Amanda, a<br />
Carers’ Support Coordinator who<br />
invited a local naturopath to speak<br />
with the carers.<br />
The support coordinators go above<br />
and beyond in their roles,<br />
recognising their important work<br />
doesn’t end at the meetings. Debby<br />
recalls one carer, John*, who was<br />
rushed to hospital with a broken hip<br />
committed to the wider retail family.<br />
“She will be greatly missed by all the<br />
south west store managers at their<br />
regular staff meetings.”<br />
In addition to her role, Margaret has<br />
previously contributed towards <strong>Red</strong><br />
<strong>Cross</strong> disaster relief and recovery<br />
work. She will continue working as a<br />
volunteer at the store. A celebratory<br />
lunch was organised by the store<br />
volunteers, who presented her with a<br />
gift voucher and a rose for her garden,<br />
while the staff from Perth thanked her<br />
with new luggage as she hopes to<br />
travel in her new-found free time.<br />
“Along with all the retail team, a big thank<br />
you to Margaret for all the commitment<br />
she has given <strong>Red</strong> <strong>Cross</strong> and we wish<br />
her happy travels,” Barbara says.<br />
and leg, and was suddenly the one<br />
who needed support.<br />
“John is a carer in my group – an<br />
80-year-old who looks after his<br />
22-year-old intellectually disabled<br />
daughter,” Debby says.<br />
Debby contacted the hospital social<br />
worker, who turned out to be an<br />
ex-<strong>Red</strong> <strong>Cross</strong> staff member and the<br />
social worker arranged extra services<br />
to ensure John’s daughter’s wellbeing.<br />
John later called to say he was out of<br />
hospital and doing well.<br />
“How wonderful it is coming to the<br />
carers group,” John says. “It has been<br />
a big support to me. I believe it has<br />
saved my life. There have been times<br />
I’ve been so depressed and felt<br />
suicidal – coming to the group<br />
changed my mood dramatically.”<br />
Carers can join support groups of their<br />
own accord, and sometimes find out<br />
through their involvement with other<br />
<strong>Red</strong> <strong>Cross</strong> programs. One such<br />
instance involved Barbara*, who was<br />
an emergency contact for her mother,<br />
a Telecross client. Although Barbara<br />
Long time <strong>Red</strong> <strong>Cross</strong> supporter Margaret White<br />
recently retired from the Collie retail store after<br />
14 years.<br />
Carers’ Support Coordinators Louisa Perroni,<br />
Deb Johnson, Anne Gaynor, Debby Williums<br />
with volunteer Joe in the centre.<br />
was finding it difficult to care for her ill<br />
mother and had no outside support,<br />
she was unwilling to attend group<br />
meetings. Carers’ Support Coordinator<br />
Louisa provided her with telephone<br />
support for eight months until she was<br />
ready to attend the group sessions.<br />
“Now she never misses a session,”<br />
Louisa says. “She copes better in her<br />
caring role and has also attended<br />
self-development courses which have<br />
been self-empowering for her.”<br />
* Names have been changed to protect our<br />
clients’ privacy.<br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
<strong>Australian</strong> <strong>Red</strong> <strong>Cross</strong><br />
Newsletter for members and volunteers PAGE 11
All in the family<br />
Three generations of the<br />
Keogh family have been<br />
involved as members,<br />
volunteers and staff at <strong>Red</strong><br />
<strong>Cross</strong> in Queensland.<br />
When Julia Keogh joined the Warwick<br />
office as an intensive family support<br />
caseworker in 2006, little did she know<br />
that it would inspire her family to<br />
become involved with <strong>Red</strong> <strong>Cross</strong>.<br />
“My whole family has gravitated<br />
towards this incredible organisation,”<br />
Julia says.<br />
Her aunt Eileen volunteers as a<br />
TeleCHAT volunteer with four clients<br />
on her call list. “She’s even brushing<br />
up on her French to better<br />
communicate with one of her clients,”<br />
Julia says.<br />
Mother Kate is the Secretary and<br />
Treasurer of the Warwick Branch, of<br />
which Julia’s daughter Elizabeth and<br />
two sons Sebastian, 18, and Nicholas,<br />
15, are all members. Kate is also the<br />
Zone Representative Darling Downs<br />
and wider region.<br />
Elizabeth, 20, who works at the Milton<br />
office in Brisbane, plans to study<br />
nutrition at the University of<br />
Queensland. Julia is particularly proud<br />
that Elizabeth has been a regular<br />
blood donor since leaving high school.<br />
The full extent of the Keogh family’s<br />
commitment to <strong>Red</strong> <strong>Cross</strong> was<br />
demonstrated when the Queensland<br />
floods occurred in 2010.<br />
“Warwick was hit severely by the<br />
floods,” Julia says. “The town was cut<br />
off in 2010 and again in 2011 so we<br />
had many people travelling through<br />
Nicholas, (left) is the youngest member of the Warwick Branch, of which Sebastian, Elizabeth, Julia<br />
and Kate Keogh are also members.<br />
visiting family, we had international<br />
visitors who were stranded, it was an<br />
intense time.<br />
“Because of the limited number of<br />
volunteers with experience in<br />
emergency training… mum, myself,<br />
Elizabeth and Sebastian ran the<br />
evacuation centres.”<br />
“I remember in the second evacuation,<br />
Seb had been on his feet for about 17<br />
hours and he sat down, pulled off his<br />
shoes and socks and said, ‘Next time,<br />
remind me to put on a dry pair of<br />
socks’. When we were activated, it<br />
was like ‘Get in the car now, they’re<br />
closing off access’, so we just had to<br />
grab whatever we could and go. Now<br />
we all have our ‘evac’ packs ready to<br />
go next time we’re activated.”<br />
“I’m very lucky to have such an<br />
amazing family,” Julia says. “Their<br />
compassion and ability to give is<br />
inspiring for me and I get so much<br />
positive energy from them – it’s great<br />
to see they’re willing to give of their<br />
time without question.”<br />
Warwick Daily News/Linden Morris<br />
Western Australia<br />
110 Goderich Street East Perth <strong>WA</strong> 6004<br />
GPO Box P1239, Perth <strong>WA</strong> 6844<br />
Telephone: (08) 9225 8888<br />
Facsimile: (08) 9325 5112<br />
Email: wainfo@redcross.org.au<br />
National Office<br />
155 Pelham Street Carlton South VIC 3053<br />
PO Box 196 Carlton South VIC 3053<br />
Telephone: (03) 9345 1800<br />
Facsimile: (03) 9348 2513<br />
Email: natinfo@redcross.org.au<br />
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