WorldMark 4380 Deskside Product Guide - NCR

WorldMark 4380 

Deskside Product Guide 

B003-0107-A000 

11/97

The product described in this book is a licensed product of NCR Corporation. 

Adaptec, the Adaptec logo, AHA, Altra, AVA, EZ-SCSISelect, and SlimSCSI are trademarks of Adaptec, Inc. which 

may be registered in some jurisdictions. IBM, AT, OS/2, and Micro Channel are registered trademarks of 

International Business Machines Corporation. Novell and NetWare are registered trademarks of Novell, Inc. 

PhoenixBIOS is a trademark of Phoenix Technologies Ltd. Windows, Windows NT, MS-DOS, MS, and Microsoft 

are registered trademarks of Microsoft Corporation. UNIX is a registered trademark of UNIX Systems Laboratories 

in the United States and other countries. PROCOMM PLUS is a registered trademark of Datastorm Technologies, 

Inc. All other trademarks are owned by their respective owners. Microsoft Corporation’s license agreement 

precludes copying, disassembling, or reverse compiling software programs, or making any backup copies of the 

software programs. You are not authorized to copy program files, or use any backup diskette (made for the 

purpose of data backup and recovery from serious Flash failures) on any other system. 

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and 

firmware become available. NCR, therefore, reserves the right to change specifications without prior notice. 

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In 

some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with 

your NCR representative or NCR office for information that is applicable and current. 

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and 

value of this book. 

Address correspondence to: 

Systems Information 

NCR Corporation 

3325 Platt Springs Road 

Columbia, SC 29170 

Copyright © 1997 

By NCR Corporation 

Dayton, Ohio U.S.A. 

All Rights Reserved

Table of Contents 

Preface 

Who Should Read This Book.........................................................................................................................vii 

How To Use This Book..................................................................................................................................vii 

Conventions Used..........................................................................................................................................vii 

Related Publications .....................................................................................................................................viii 

Chapter 1 

Server Description 

Warnings and Cautions ................................................................................................................................1-2 

Terms, Conventions, and Related Documents ...............................................................................................1-2 

Typical Configurations .................................................................................................................................1-2 

Expanding the Server Configuration.............................................................................................................1-3 

System Features Summary............................................................................................................................1-4 

Chassis Back Features and Controls ....................................................................................................................1-5 

Chassis Front Features and Controls....................................................................................................................1-7 

SCSI Drive Status LED Descriptions............................................................................................................1-8 

Front Panel Interface..........................................................................................................................................1-9 

System Board Sets.............................................................................................................................................1-11 

Board Set for a Dual System Board Configuration ......................................................................................1-11 

Primary System Board Features ..................................................................................................................1-11 

Secondary System Board Features...............................................................................................................1-12 

Configuration Restrictions for System Boards.............................................................................................1-13 

Primary System Board Connector and Component Locations......................................................................1-14 

Secondary System Board Connector and Component Locations ..................................................................1-15 

Processor Boards ........................................................................................................................................1-16 

Processors...................................................................................................................................................1-16 

Bus Termination Board ..............................................................................................................................1-16 

Memory......................................................................................................................................................1-17 

Add-In Board Slots.....................................................................................................................................1-19 

SCSI Controllers ........................................................................................................................................1-21 

External Primary System Board Connectors ...............................................................................................1-22 

Peripherals ........................................................................................................................................................ 1-23 

SCSI-2 Hard Drive Bays.............................................................................................................................1-23 

SCSI Drive Hot-Swap Backplane................................................................................................................1-24 

Configuration Restrictions for SCSI Hard Drives........................................................................................1-24 

Ultra SCSI Drive Considerations ................................................................................................................1-25 

Removable Media Drive Bays.....................................................................................................................1-25 

Power System....................................................................................................................................................1-27 

Power Supplies...........................................................................................................................................1-27 

Interlock Circuit .........................................................................................................................................1-28 

Battery Support System ..............................................................................................................................1-29 

Power Distribution Backplane ....................................................................................................................1-31 

Controlling Access to Power On/Off...........................................................................................................1-31 

WorldMark 4380 Deskside Product Guide 

iii

Contents 

System Security Features................................................................................................................................... 1-32 

Software Locks via the System Configuration Utility (SCU) ....................................................................... 1-33 

Software Locks via the BIOS Setup Utility ................................................................................................. 1-33 

Using Passwords ........................................................................................................................................ 1-33 

Server Management .......................................................................................................................................... 1-35 

Server Management Software..................................................................................................................... 1-35 

Server Management Hardware ................................................................................................................... 1-35 

Server Management Functions ................................................................................................................... 1-36 

About the Server Management Board ......................................................................................................... 1-37 

About the Server Monitor Module .............................................................................................................. 1-37 

Server Modem............................................................................................................................................ 1-38 

Service Philosophy............................................................................................................................................ 1-39 

Routine Maintenance.................................................................................................................................. 1-39 

Regulatory Statements and Warranty................................................................................................................. 1-40 

Safety Certifications ................................................................................................................................... 1-40 

Emission/Immunity Certifications .............................................................................................................. 1-40 

Warranty.................................................................................................................................................... 1-41 

Chapter 2 

Installing and Removing System Components 

Terms, Conventions, and Related Documents...............................................................................................2-1 

Tools and Supplies Needed...........................................................................................................................2-1 

Warnings and Cautions ................................................................................................................................2-2 

Installing and Removing the External Modem.....................................................................................................2-3 

Installing the External Modem .....................................................................................................................2-3 

Removing the External Modem ....................................................................................................................2-4 

Connecting the Internal Modem ...................................................................................................................2-4 

Installing or Swapping a SCSI Drive in a Hot-Swap Bay.....................................................................................2-5 

Electrostatic Discharge (ESD) and Protection...............................................................................................2-5 

No Need to Turn Off Power..........................................................................................................................2-5 

When to Replace Drive................................................................................................................................. 2-5 

Status LEDs .................................................................................................................................................2-6 

Installing or Swapping a Drive.....................................................................................................................2-7 

Removing and Installing Power Supplies.............................................................................................................2-9 

Removing a Power Supply............................................................................................................................2-9 

Installing a Power Supply........................................................................................................................... 2-10 

Removing and Installing the Battery Charger Module ....................................................................................... 2-11 

Removing the Battery Charger Module....................................................................................................... 2-11 

Installing the Battery Charger Module........................................................................................................ 2-11 

Chapter 3 

System Security 


Cabinet Security Features....................................................................................................................................3-2 

BIOS and Configuration Utility Security Features ...............................................................................................3-3 

Enabling Security Features...........................................................................................................................3-3 

Chapter 4 

Remote Support 


Software.......................................................................................................................................................4-2 

Remote Access Methods...............................................................................................................................4-3 

Call-Back and Call-Through Passwords .......................................................................................................4-3 

Server Management Board ...........................................................................................................................4-4 

iv 

Table of Contents

Contents 

Server Monitor Module ................................................................................................................................4-4 

Preparing the Server for Remote Management.....................................................................................................4-5 

Console Redirection ............................................................................................................................................4-6 

Enabling Console Redirection.......................................................................................................................4-6 

How Redirection Works................................................................................................................................4-8 

Keyboard Input.............................................................................................................................................4-9 

Video Display...............................................................................................................................................4-9 

Console Redirection Limitations...................................................................................................................4-9 

Configuring a Remote Support Modem .............................................................................................................4-11 

Using SM/Remote for Configuring Modem ................................................................................................4-11 

Using the Diagnostic Partition....................................................................................................................4-11 

Terms and Definitions................................................................................................................................4-11 

Modem and System Security.......................................................................................................................4-12 

Other Modem Security Issues .....................................................................................................................4-12 

Configuring a Modem ................................................................................................................................4-13 

Accessing the Modem Utilities Menu .........................................................................................................4-13 

Enabling the Remote Support Modem ........................................................................................................4-14 

Using a Remote Password...........................................................................................................................4-16 

Configuring Other Modems........................................................................................................................4-17 

General Modem Configuration Requirements .............................................................................................4-18 

Preparing the Remote Location..........................................................................................................................4-19 

Using SM/Remote for Preparation of Remote Location ...............................................................................4-19 

Using Other Terminal Emulation Software.................................................................................................4-19 

General Requirements ................................................................................................................................4-19 

PROCOMM PLUS Settings........................................................................................................................4-19 

Keyboard Input...........................................................................................................................................4-21 

Key Mapping for Non-ASCII Keys.............................................................................................................4-22 

Verifying That Remote Support is Functioning Properly....................................................................................4-23 

Setting Up the Server..................................................................................................................................4-23 

Verifying Remote Management Operation..................................................................................................4-25 

Disabling Remote Support Passwords and Modem Access.................................................................................4-27 

Disabling Modem Passwords When Operating Remotely............................................................................4-27 

Disabling Modem Passwords and Access from the Local Server .................................................................4-27 

Disabling Modem Passwords and Access from UNIX MP-RAS ..................................................................4-28 

Disabling Modem Passwords and Access from Windows NT ......................................................................4-28 

Transferring Files To and From a Remote Location...........................................................................................4-29 

Using SM/Remote for File Transfers...........................................................................................................4-29 

PROCOMM Settings..................................................................................................................................4-29 

Downloading Files......................................................................................................................................4-30 

Uploading Files ..........................................................................................................................................4-33 

Modem Configuration in UNIX MP-RAS..........................................................................................................4-37 

Enable Console Redirection........................................................................................................................4-37 

Access From a Remote Terminal ................................................................................................................4-38 

Send a String to the Remote Support Modem..............................................................................................4-38 

Setting Modem Passwords in UNIX MP-RAS.............................................................................................4-38 

Other Modem Command Strings ................................................................................................................4-41 

Dialing into a UNIX MP-RAS System...............................................................................................................4-42 

Modem Configuration and Dialing into a Windows NT System.........................................................................4-43 

Using the Server Monitor Module for Remote Management ..............................................................................4-44 

SMM Features............................................................................................................................................4-44 

Installing the SMM ....................................................................................................................................4-44 

PCMCIA Modem .......................................................................................................................................4-44 

Software .....................................................................................................................................................4-45 

Setting Up UNIX MP-RAS servermon for Console Redirection Support With LANDesk............................4-45 


v

Contents 

Chapter 5 

Troubleshooting 


Codes and Error Messages ..................................................................................................................................5-2 

Logging of Critical Events............................................................................................................................5-2 

POST Terminal Error Beep Codes................................................................................................................5-2 

POST Error Codes and Messages .................................................................................................................5-3 

Problems and Solutions.......................................................................................................................................5-5 

Resetting The System ...................................................................................................................................5-5 

System Reset Checklist................................................................................................................................. 5-6 

Running New Application Software .............................................................................................................5-6 

After the System Has Been Running Correctly..............................................................................................5-7 

Additional Troubleshooting Procedures........................................................................................................5-7 

Running System Diagnostics ........................................................................................................................5-8 

Specific Problems and Corrective Actions .................................................................................................. 5-10 

Glossary 

Index 

vi 

Table of Contents

Preface 

Who Should Read This Book 

This book is written for the person who installs and administers the server. 

How To Use This Book 

This book is organized as follows: 

• Chapter 1: Server Description – provides an overview of the server and its components 

• Chapter 2: Installing and Removing System Components– procedures for installing and 

removing the modem, power supplies, and battery charger module and hot swapping a SCSI 

disk drive 

• Chapter 3: System Security – provides information about system security 

• Chapter 4: Remote Support – provides information about setting up your system so that a 

person can manage it from a remote console 

• Chapter 5: Troubleshooting – provides troubleshooting information (including error codes and 

some common problems and solutions) 

Conventions Used 

The following conventions are used throughout this guide to help you understand the text. 

Symbols 

The symbol > is used in showing you how to select a menu item. For example, the entry Remote 

Support>Modem Utilities instructs you to select the Modem Utilities item in the Remote 

Support menu. 

Acronyms 

The first time an acronym is used in a chapter, it is spelled out. Subsequent uses in the chapter 

show only the acronym. For example, the first time “Server Monitor Module” is used in the 

chapter, it is shown as Server Monitor Module (SMM). Later references to Server Monitor Module 

use SMM. Refer to the glossary at the back of this guide for definition of acronyms. 

Typography 

In this document, special typefaces are used to distinguish certain kinds of information. 


vii

Preface 

Courier 

Used for operator entry, commands, and screen messages. 

Bold 

Used for utility names and for emphasis in instructions. 

Italics 

Used for document names, path names, and file names. 

CAPS 

Keys and buttons are displayed in capital letters. 

“Quotes” 

Used for chapter and section references within the guide and for menu selections. 

Special Notices 

This book may contain special notices to you, which are labeled and described below: 

Warnings − Text marked as WARNINGS alert you to situations where personal injury is possible. 

Cautions − CAUTIONS indicate situations where equipment damage or data loss is possible. 

Important − Text marked as IMPORTANT notifies you of significant and consequential 

information. 

Related Publications 

For additional information, refer to the following books: 

• Server Software Guide (OctaSCALE) 

• WorldMark 4380 Deskside Hardware Installation Guide 

• WorldMark 4380 Site Preparation Guide 

• WorldMark 4300 Server Management Product Guide 

• WorldMark 4300 Deskside Service Guide 

• WorldMark 4300 Installing MP-RAS 

• WorldMark 4300 Installing Windows NT Server 

• SM/Remote User Guide Release 2.0 

• AMIDiag Supplement (OctaSCALE) 

• AMIDiag User’s Guide 

• System Site Log 

• OperationsAdvantage BASE Administrator Guide 

• NCR PCI SCSI Host Adapter Service Guide 

• NCR Remote Services User Guide 

viii 

Preface

Chapter 1 

Server Description 

The server uses Pentium® Pro symmetric multiprocessing (SMP) and peripheral component 

interconnect input/output (PCI I/O) to provide unparalleled reliability, investment protection, 

scalability, and price/performance. 

The server provides superior processing and I/O power with support for four to eight Pentium Pro 

processors, four PCI busses, and up to three onboard SCSI (Small Computer System Interface) 

busses for the fastest application and network performance. 

The server increases system availability through: 

• ECC (Error Checking and Correction) memory 

• Hot-swappable disk drives (“hot-swappable” refers to a component that you can replace with 

the system power on) 

• Hot-swappable redundant power supplies 

• Redundant cooling 

• Integrated server management hardware and software 

• Optional internal battery support system that supports full power fail recovery 

By providing internal expandability up to 12 SCSI disk drives, 4 gigabytes (GB) of memory, 15 

PCI slots, and 4 EISA slots, the server provides world-class investment protection for even the 

fastest-growing customer applications. 

This server system is designed for use in applications where downtime must be minimized. To this 

end, the server includes or has the option to include the following: 

• Optional power system redundancy. In a system configured with the appropriate number of 

power supplies for redundancy (two in some system configurations and three in others), the 

system continues to operate with a single power supply failure. 

• Self-contained, hot-swappable power supply units. Power supplies can be easily installed or 

removed from the back of the chassis. If you have a redundant power supply configuration, 

you can remove and install a power supply while the system is running. 

• Optional battery support system. When fully charged, the backup battery system allows the 

power supplies to continue providing DC output voltage sufficient to save critical data to disk 

• Easily accessible SCSI drive bays. The bays are accessible from the front of the chassis. 

• Hot-swappable SCSI drive backplane. You can remove a failed drive and install a new drive 

without turning the system power off. 

• Failure monitoring. Hardware monitors (temperature and voltage) and software monitors to 

indicate failures (to specifications you can set) 

WorldMark 4380 Deskside Product Guide 1-1

Chassis Back Features and Controls 

Warnings and Cautions 

Overload condition, power supplies: The 625-watt power supplies are hot-swappable. You do 

not have to turn the power off when removing or installing power supplies. However, if you 

remove a power supply with the power on, your server must have a redundant power supply 

configuration. Otherwise, an overload condition might occur and cause the system to shut down. 

Electromagnetic interference (EMI), removable media bays: The system has four 5.25-inch 

half-height bays accessible from the front. These bays are convenient for diskette, tape, and CD- 

ROM drives (removable media). Because of the EMI generated by hard drives and the increased 

susceptibility to electrostatic discharge (ESD), we do not recommend putting hard drives in the 

5.25-inch half-height bays. 

Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on 

power, telephone, and communication cables. Turn off the system and disconnect the power cord, 

telecommunications systems, networks, and modems attached to the system before removing the 

covers from the system. If a battery support system is in place, you must also turn the local battery 

disconnect switch on the back of the chassis to “Off.” Otherwise, personal injury or equipment 

damage can result. 

Exceeding limits, accessory/option adapter boards: Accessory/option adapter board outputs 

may exceed National Electrical Code (NEC) Class 2 or limited power source limits and must be 

installed with the appropriate interconnecting cabling in accordance with NEC regulations. 

Terms, Conventions, and Related Documents 

Refer to the “Preface” of this document for important information on how to use this book, terms 

and conventions, and related documents. 

When used in this chapter, the term “configuration utility” refers to the SCU (System 

Configuration Utility). The “Configuring Your Server” section of Chapter 3 of the Server Software 

Guide (OctaSCALE) discusses how to use this utility in detail. 

Typical Configurations 

A typical configuration for a server with two system boards could include the following: 

• 1 GB memory 

• Six processors 

• Three processor boards and one termination board 

• Diskette drive 

• Six SCSI hard drives in a RAID configuration (Redundant Array of Independent Disks) 

• Two SCSI drive backplanes 

• CD-ROM drive 

• Five add-in boards (two quad SCSI, two dual Ethernet, and one RAID controller) 

• Server Management Board 

• Two 625-watt power supplies 

1-2 Server Description


Expanding the Server Configuration 

As server/client needs grow, you can expand the system by adding processors, memory, drives, and 

power supplies. Following is a description of the expandability limits for the above components: 

• The primary system board and the secondary system board have two slots each for processor 

boards. The primary system board must always be fully populated with processors. Each 

processor board may contain one or two processors, for a configurable range from four up to a 

maximum of eight processors. 

• 4 GB memory board supports 16 DIMM (Dual Inline Memory Module) devices for a 

minimum memory size of 128 MB up to a total of 4 GB of memory. 

• The primary system board has four EISA and seven PCI slots for add-in boards. (The fourth 

add-in board slot from the bottom is a shared PCI/EISA bus slot. The term “shared” indicates 

that there is a PCI and an EISA slot accessible from one external add-in board slot.) The 

secondary system board has eight PCI slots. 

• Chassis can hold 17 drives: 12 hot-swap bays for 3.5-inch SCSI-2 SCA (Single Connector 

Attachment) hard drives; four 5.25-inch half-height bays for removable media drives; one 3.5- 

inch bay with diskette drive already installed. 

• Chassis supports from one to three power supplies. 



System Features Summary 

The following table summarizes the features of the system. 

Feature 

Modular board set 

Add-in board support 

3.5-inch diskette drive 

12 locations for 3.5- 

inch SCSI-2 hard drives 

Hot swappable 

backplane 

Four locations for 

removable media drives 

Power supply 

Cooling fans 

Security 

Software-related 

utilities, setup 

System management 

Description 

System is intended for use with a modular board set based on Pentium Pro 

technology; it supports up to eight processors and up to 4 GB of memory. 

Rail and backpanel slots support up to 18 add-in boards. 

A 3.5-inch diskette drive is externally accessible. 

Two backplanes each hold six 3.5-inch hot-swappable SCSI-2 hard drives (for 

a total of 12 SCSI drives). The drive bays are secure behind a lockable metal 

EMI door. You can swap drives in or out of the system with power on. The 

array of drives allows easy setup of RAID applications. 

A hot swappable backplane is part of each 3.5-inch drive bay assembly for 

SCSI drives. The backplane is designed for wide and fast SCSI-2 devices that 

use the industry standard 80-pin Single Connector Attachment (SCA). Each 

backplane consists of two rows of three drive connectors. A system may 

contain one or two of these backplanes (supporting 6 or 12 drives). 

Four externally accessible 5.25-inch half-height bays are available for diskette, 

CD-ROM, and/or tape drives. 

From one to three hot-swappable 625-watt auto-ranging power supplies are 

easily removed and installed. The server configuration requires a minimum of 

two power supplies. 

Each power supply has an integral cooling fan. In addition, there are eight fans 

within the cabinet to provide cooling for boards and drives. 

Mechanical: Two metal padlock loops (at the back of each side panel). Two 

intrusion sensors (one on each side panel). A padlock loop and an intrusion 

sensor (at the metal EMI door). 

BIOS: Security menu offers a range of security options (for example, setting 

administrative and user passwords, Password on Boot, Video Blanking, 

Secure Mode Timer). 

SCU: Security Subsystems Group options available include, for example, 

Lockout Timer, Secure Boot Mode, Floppy Write Protect, Reset/Power Switch 

Locking). 

For more information on system security, see “System Security” in this 

chapter. 

Diagnostic Partition, BIOS Setup Utility, System Configuration Utility (SCU), 

SCSISelect Utility. 

Inter-Integrated Circuit interface (I 2 C) for diagnostic and intra-chassis 

communication. 




The following figure shows the chassis back features and controls. 


A 

B 

I 

C1 

C2 

C3 

J 

M 

D 

K 

N 

E 

F 

G 

G 

L 

O 

H 

Q 

R 

S 

T 

P 

OM04357 



A AC input power connector Single input for 240 volts 

B Battery charger module Required for internal battery support system option. 

C 

Power supplies (3 shown) 

C1 = Power supply 1 



Two supplies: 

Three supplies: 

High-end system (required for this server configuration) 

High-end system (required for N+1 redundancy) 

D Power supply status LEDs Status descriptions: 

Green LED on Power supply is good. 

LED off 

Indicates a power supply failure if the system is on. 

E Remote battery disconnect Connector for remote battery disconnect switch. Use shielded twisted pair 

cable for connecting the switch. 

F Local battery disconnect 

(optional) 

Switch used to disconnect internal batteries. Disconnect the batteries before 

removing the server’s side covers. 

G Side cover padlock loops One on each side, at the back 

H PCI slots Eight dedicated PCI slots (secondary system board) 

I Server Management Board Circuit board that enables server to be remotely monitored and controlled via 

a modem. External connectors include: 

Comm in 9-pin input connector used to route serial communications 

through SMB to either an internal or external modem 

Mgmt LAN Not used 

Line 

Plug for phone line connection to internal modem 

Comm out 9-pin connector for external modem 

J Keyboard PS/2-compatible 6-pin connector 

K COM2 Serial port 9-pin connector. 

L VGA VGA monitor 15-pin connector 

M Mouse PS/2-compatible 6-pin connector 

N COM1 Serial port 9-pin connector. This port can be set as a COM1 port or for 

console redirection, which allows an installed modem to link your server to 

remote support personnel. 

O Knockout Not used 

P LPT1 LPT1 25-pin parallel port connector 

Q PCI slots Six dedicated PCI add-in board slot locations (primary system board) 

R PCI/EISA slot One shared PCI/EISA slot (primary system board) 

S EISA slots Three dedicated EISA add-in board slot locations (primary system board) 

T Knockouts Available to route SCSI signals to peripheral boxes 


Chassis Front Features and Controls 


The following figure shows the chassis front features and controls. 


A 

B 

C 

D 

E 

F 

G H 

I 

J 

L 

K 

OM04358 

A Activity light for 3.5- 

inch diskette drive 

B Ejector button for 3.5- 

inch diskette drive 

C 

D 

E 

F 

G 

H 

Power on/off switch 

(convex button) 

Reset switch (concave 

button) 

LED status indicator: 

Power-on, green 


Power-fail, yellow 


Fan-fail, yellow 


Drive-fault, yellow 

When lit, drive is in use. 

Press to eject diskette. 

Press to turn system DC power on or off. For system security, the poweroff 

function can be disabled via the BIOS Secure Mode option. 

Press to cause a hard reset to the system; the power-on self-test (POST) 

runs. The Reset switch can be disabled via the BIOS Secure Mode option. 

When lit, power is present in system (+5 Vdc). When off, power is turned 

off or the power source is disrupted. 

When lit, indicates either a power supply failure or an intrusion event 

(removal of a cover with power on). 

When lit, a fan has failed. 

When lit, a SCSI drive has failed. 

I LCD panel Displays information about processor type. May be customized with userdesignated 

string (via the SCU). 

J Small bezel door Open panel to access removable media bays 

K Front cover Panel that conceals optional internal UPS 

L Large bezel door Open panel to access up to 12 hard disk bays 



SCSI Drive Status LED Descriptions 

You can pinpoint a faulty SCSI drive to remove by checking the status LEDs. The LEDs occur in 

sets of three above each of the 12 drive bays. The following table shows the meaning of the status 

LEDs. 

SCSI Drive 

Present, Power On 

SCSI Drive 

Active 

SCSI Drive 

Faulty* 

Description and Action If Needed 

Green LED 

Green LED 

Yellow LED 

Drive is present with power. 

On Off Off 

Drive is present with power and is being accessed. 

On Blinking Off 

Off Off On 

On Off Slow 

blinking 

Off Off Off 

Drive CAN be replaced. Steady yellow fault light 

indicates drive has a problem. Power to drive is 

off. 

Drive SHOULD NOT be replaced at this time. A 

slowly blinking yellow fault light indicates a drive 

that has just been replaced is in recovery mode 

(drive array being rebuilt). Power to drive is on. 

There is no drive installed in the bay or system 

power is off. 

* Table assumes a SCSI host controller is installed to send SAF-TE (SCSI Accessed Fault-Tolerant Enclosures) 

control signals to the drive fault LED. 


Front Panel Interface 


The system front panel control board contains these components: 

• Power and reset switches 

• System speaker 

• LED indicators for power-on, power-fail, fan-fail, and drive fault 

• LCD character display 

• Chassis intrusion alarm switch connectors 

The LCD displays two lines of 16 characters each. You can modify the LCD display through the 

configuration utility. The electrical interface is compatible with commercially available LCDs. For 

information on customizing the LCD display, refer to Chapter 3 of the Server Software Guide 

(OctaSCALE). 

The upper portion of the following figure shows the front panel control board as viewed from the 

front. The lower portion of the figure shows the location of the board as installed in the chassis. 



Front Panel Control Board 

A B C D E F G H I J 

N 

M 

L 

K 

OM04366 

A 

B 

C 

D 

E 

F 

G 

H 

I 

J 

K 

L 

M 

N 

Signal from intrusion switch at back edge near power supply three; 3-pin, right-angle, latchingstyle 

connector 

Power on/off switch 

Reset switch 

Power-on LED, green 

Power-fail LED, yellow 

Fan-fail LED, yellow 

Drive-fault LED, yellow 

Speaker 

Signal from intrusion switch at back edge near power supply one; 3-pin, right-angle, latching-style 

connector 

Signal interface to LCD; 14-pin, straight-head connector 

Power to LCD; 3-pin, straight-head, latching-style connector 

Hard drive bay intrusion switch (from EMI door intrusion sensor) 

NMI switch (not a button switch; a recessed switch accessible through a small hole) 

Signal interface to primary system board; 40-pin, straight-head connector (pin 17 removed) 


System Board Sets 


The “system board set” reflects the type and number of boards available for a particular 

configuration. 

Board Set for a Dual System Board Configuration 

The system board set for a dual system board configuration includes the following: 

• Primary and secondary system boards 

• Up to four processor boards 

• One to two memory boards 

• Bus termination board (required in any slot in which processor board is not installed) 

Primary System Board Features 

The following table summarizes the primary system board features. 

Primary System 

Board Feature 

Multiple processor 

support 

Upgradable memory 


SCSI controllers 

BIOS 

Intermodule connector 

Video 

External device 

connectors 

Clock 

System hardware 

monitoring 

Description 

Two processor board slots. Four Pentium Pro microprocessors (two on each 

processor board) are required on the primary system board. 

One slot for memory board, supporting up to 4 GB memory using 256 MB 

DIMMs. 

Note: System memory data coherency is maintained using a Line Status Table 

(LST) SIMM on the system board. Whenever a memory board is resident, an 

LST SIMM module must also be resident. 

Three dedicated EISA bus slots 

Six dedicated 32-bit PCI slots; dual (peer) bus architecture 

One shared PCI/EISA slot 

Two onboard SCSI-2 controllers; Ultra SCSI channel support (PCI-based) 

Flash memory-based BIOS (Basic Input/Output System) and Setup utilities 

Used to connect the primary and secondary system boards. A 266-pin 

receptacle-type connector into which the secondary system board is plugged. 

Integrated super VGA controller chip with 1 MB of video memory 

Onboard connectors for two serial ports, parallel port, PS/2-compatible 

keyboard and mouse, and VGA monitor 

Real-time clock/calendar (RTC) chip 

Detects chassis intrusion and contains sensors for temperature, voltage, and 

fan failure 



Secondary System Board Features 

The following table presents the secondary system board features. 

Secondary System 

Board Feature 

Multiple processor 

support 

Upgradable memory 


SCSI controller 


Description 

Two slots for processor boards; up to four Pentium Pro microprocessors (two 

on each processor board). The secondary system board may be configured 

with one processor board and one bus termination board, two processor 

boards, or two termination boards. 

One slot for memory board, supporting up to 4 GB memory using 256 MB 

DIMMs. For an eight-processor system, both system board must contain a 

memory board with an equal amount of memory. 

Note: System memory data coherency is maintained using a Line Status Table 

(LST) SIMM on the system board. Whenever a memory board is resident, an 

LST SIMM module must also be resident. 

Eight dedicated 32-bit PCI slots on secondary system board; dual (peer) bus 

architecture 

One onboard SCSI-2; Ultra SCSI channel support (PCI-based) 

Used to connect primary and secondary system boards. On the secondary 

system board, this is a plug-type connector which is inserted into the 

intermodule connector receptacle on the primary system board. 



Configuration Restrictions for System Boards 

Certain restrictions have been defined for configuring the primary and secondary system boards to 

optimize server performance. 

Configuration Restrictions for the Primary System Board 

Following are the configuration restrictions for the primary system board: 

• The maximum number of PCI and EISA adapters you can install on the primary system board 

is 10, in either of the following configurations: 

– 6 PCI and 4 EISA 

– 7 PCI and 3 EISA 

• On the primary system board, two fully populated processor boards must be plugged into each 

processor board connector (CPU 1 and CPU 2) 

• If you install a video controller adapter in one of the PCI bus 0 or EISA slots, the onboard 

VGA controller is disabled. You must attach the monitor to the add-in video controller. 

Configuration Restrictions for Both System Boards 

Following are the configuration restrictions that apply to both system boards: 

• For systems with up to seven processors, the memory board on primary system board is filled 

first with memory modules. Once that memory board is full, the second memory board on the 

secondary system board is added and populated. 

• For systems with eight processors, a memory board is put on each system board and must 

contain a balanced memory load (a minimum of 128 MB per memory board for a total 

minimum of 256 MB). 

• On the secondary system board, either a processor board or a bus termination board must be 

plugged into each processor board connector (CPU 3 and CPU 4). 

• All processors on the system boards must be of the same speed and cache size. 

• If any memory board is installed on a system board, an LST SIMM module must be installed 

in the LST SIMM socket. If 200 MHz/1 MB cache processors are resident, use a 1024K LST 

SIMM module. If both system boards contain an LST SIMM module, then the LST SIMM 

module must be the same size. 

Note: To read about restrictions on configuring specific add-in boards, refer to “Configuration 

Restrictions for Add-in Boards” later in this chapter. 

To read about configuration restrictions for memory boards, refer to “4 GB Memory Board DIMM 

Configuration Restrictions,” which appears later in this chapter. 



Primary System Board Connector and Component Locations 

The following figure shows the connector and component locations on the primary system board. 

Connector and Component Locations on the Primary System Board 

A 

B C D 

BB 

AA 

Z 

Y 

X 

W 

V 

U 

E 

G F H 

I 

J 

K 

L 

M 

T 

S 

N 

O 

P 

R 

Label Connector/component Label Connector/Component 

Q 

A Power control and status (PS3) O Fan fail connector (inner chassis fans) 

B +5 V, +12 V, and 3.3 V power connectors P I 2 C connector (not used) 

(PS1 and PS2) (identical) 

C Diskette drive connector Q SCSI bus connectors: Channel A to the right, 

Channel B to the left 

D Front panel connector R EISA slots 1-4 for add-in boards (slot 1 toward 

top, 4 at bottom) t t 

E Connector−Server Management Board (SMB) S Shared slot for PCI or EISA add-in board 

F 12 V power plane connector T PCI slots 1-6 for add-in boards (slot 1 at top; 

Bus 0=slots 1-3, 7; Bus 1=slots 4-6) t 

G Memory board connector U 3.3 V PCI power connector 

H Real-time clock battery V Processor LEDs (DS1, DS2, DS3, DS4) 

I 5.1 V power plane connector W Configuration switches and jumpers 

J CPU 2 processor board or termination board X LST SIMM connector 

connector 

K 3.3 V power plane connector Y Parallel port connector 

L CPU1 processor board connector Z VGA monitor connector 

M Intermodule connector (on back side of board) AA Serial port connectors A (COM1) and B (COM2) 

N Connector for optional Server Monitor Module BB PS/2-compatible keyboard & mouse connectors 



Secondary System Board Connector and Component Locations 

The following figure shows the connector and component locations on the secondary system board. 

Connector and Component Locations on the Secondary System Board 

A 

B 

N 

C 

M 

L 

D 

E 

F 

G 

K 

H 

I 

J 

Label 

Connector/component 

A +5 V, +12 V, and 3.3 V power connectors (PS1 and PS2) (identical) 

B Power control and status (PS3) 

C Memory board connector 

D CPU 4 processor board or termination board connector 

E LST SIMM connector 

F CPU 3 processor board connector 

G Processor LEDs (DS1, DS2, DS3, DS4) 

H 3.3 V PCI power connector 

I PCI slots 8-15 for add-in boards (numbered from top to bottom: 12, 13, 14, 15, 8, 9, 10, 11; 

Bus 2=slots 8-11; Bus 3=slots 12-15) t t 

J SCSI bus connector Channel C 

K Intermodule connector (located on back side of board) 

L 3.3 V power plane connector 

M 5.1 V power plane connector 

N 12 V power plane connector 



Processor Boards 

The system must include a minimum of two and up to four processor boards (two per system 

board) capable of supporting up to eight Pentium Pro processors (two per processor board). Each 

processor board has two processor sockets. The board contains termination circuitry required by 

the GTL+ signaling environment, DC to DC converters for power to each processor and 

termination circuitry, and logic for I 2 C support and clock ratio programming. 

The primary system board has two connectors for processor boards: CPU 1 and CPU 2. Processor 

boards must be filled on the primary system board first. The secondary system board also has two 

connectors: CPU 3 and CPU 4. Each connector has subtle differences in pinout. Either a processor 

board or a bus termination board must be plugged into each processor board connector. 

Processors 

The server supports the following types of processors: 

• Single 200 MHz Pentium Pro with integrated 512 KB write-back cache 

• Dual 200 MHz Pentium Pro with integrated 512 KB write-back cache 

• Single 200 MHz Pentium Pro with integrated 1 MB cache 

• Dual 200 MHz Pentium Pro with integrated 1 MB cache 

On the secondary system board, you can upgrade with a single processor per board to two 

processors per board with a processor upgrade kit. Four processors are required on the primary 

system board. In addition, the server provides an upgrade path to future processor speeds and 

cache sizes. 

Processor activity is indicated by LEDs on each system board. Flashing red LEDs indicate normal 

processor activity. If lit solid or if the LED light is off, the processor may have failed. Refer to the 

previous sections on board connectors and component locations to determine the location of 

processor LEDs on the system boards. Detailed information on the LEDs is contained in the 

Deskside Service Guide. 

IMPORTANT: All processors on the system boards must be of the same speed and cache size. 

Currently, processors with 512 KB and 1 MB caches are supported. 

Bus Termination Board 

Two processor boards must be installed on the primary system board in CPU 1 and CPU 2. For the 

secondary system board, a single processor board may be installed in CPU 3 and the termination 

board in CPU 4. A bus termination board must be installed in all slots in which a processor does 

not reside. The termination board provides GTL+ (Gunning Transceiver Logic) signal termination 

and voltage regulation. 



Memory 

The memory subsystem consists of the following: 

• Memory chipset 

• Memory board connector on the primary and secondary system boards 

• Memory board 

• LST SIMM module 

The system board contains the data path and data control portions of the chipset. The server 

supports only the 4 GB memory board that uses DIMMs (Dual Inline Memory Modules). 

Note: The server supports 8 GB of DIMM memory on two memory boards, one per system board; 

however, UNIX MP-RAS and Windows NT only support a maximum of 4 GB of system memory. 

Future versions of operating systems will support greater than 4 GB of system memory. 

4 GB Memory Board 

The 4 GB memory board contains the buffer devices from the chipset and 16 DIMM sockets 

arranged in eight banks. When the board is fully populated using 256 MB DRAM DIMMs, it 

provides for a total of 4 GB of system memory. 

DIMM sockets on the board are organized as two 72-bit wide banks. DIMMs must be placed in 

groups of four identical DIMMs. Therefore, the board is populated by placing DIMMs in two, 

four, six, or eight banks. 

The DIMM slots should be filled starting from the outside edge of the board (nearest the memory 

board ejector tabs). 

DIMM sockets accept 168-pin single- or double-density DIMMs. DIMMs may vary in size from 

one bank to another. 

Note: Only use DIMMs approved for use in this server system. Refer to the “4 GB Memory Board 

DIMM Configuration Restrictions” section that follows, or call your customer service 

representative for information. 

4 GB Memory Board 

J1 

J3 

J5 

J7 

J9 

J11 

J13 

J15 

Bank 1 

Bank 2 

Bank 3 

Bank 4 

Bank 5 

Bank 6 

Bank 7 

Bank 8 

J2 

J4 

J6 

J8 

J10 

J12 

J14 

J16 



4 GB Memory Board DIMM Configuration Restrictions 

The following restrictions apply to DIMM configuration on the 4 GB memory board. 

• The first bank in the first row should be populated first. If BIOS does not detect a memory 

module in the first row, it assumes that no memory is present. The first row is on the outside 

edge of the memory board, furthest from the system board. 

• DIMMs are populated in groups of four; therefore, DIMMs are added in 2, 4, 6, or 8 groups. 

• The slowest DIMM on the board must occupy slot J1. 

• DIMMs within a bank must be of the same size. 

• If two 4 GB memory boards are installed, each may only contain up to 2 GB of memory. 

• Use only 32 MB, 128 MB, or 256 MB DIMMs on the 4 GB memory board. 

• Use only 72-bit, 168-pin 60 or 70 ns fast page mode DIMMs. 

• Use only DIMMs with tin-lead alloy plated edge connectors. Do not use gold-plated memory 

modules. The memory board connectors use tin-lead plated contacts that are not designed to 

mate reliably with gold-plated DIMMs. 

• An LST SIMM board must be present in the LST SIMM socket whenever a memory module is 

present in the memory slot. 

• The LST SIMM module is available in 256K and 1024K sizes. If both system boards contain 

an LST SIMM module, the LSTs must be the same size. 

• When a memory configuration is increased to above 256 MB, the size of the LST SIMM must 

be upgraded from 256K to 1024K. 

Other Memory Board Considerations 

• For systems with eight processors, two memory boards with an equal amount of memory must 

be installed. 

• For systems with less than eight processors, fill the memory board on the primary system 

board before installing memory modules on the secondary system board. 

Note: Some workloads, though, may perform better with memory balanced between system 

boards. 

• Address Bit Permuting is a performance enhancing mode. It is supported for configurations 

with these restrictions: there must be a power of 2 number of rows; all rows must the same 

size; and all populated rows must be adjacent and start at row 0. BIOS does not permit 

Address Bit Permuting with illegal configurations. 

The table below shows the memory configurations that allow Address Bit Permuting (ABP): 

Memory Size 

(MB) 

DIMM J1-J4 

(Banks 1 & 2) 

DIMM J5-J8 

(Banks 3 & 4) 

DIMM J9-J12 

(Banks 5 & 6) 

DIMM J13-16 

(Banks 7 & 8) 

ABP 

Allowed 

512 32 32 32 32 Yes 

2048 128 128 128 128 Yes 

4096 256 256 256 256 Yes 

• Any system configured with more than 1.5 GB of memory requires an external UPS to support 

power fail recovery. 



LST SIMM Module 

System memory data coherency is maintained using a Line Status Table (LST) SIMM. LST 

SIMMs are 68-pin static RAM (SRAM) memory modules with an access time of 15 ns. An LST 

SIMM is installed on the primary or secondary system board whenever a memory board is resident. 

Use a 256K LST SIMM when: 

• the memory configuration is equal to or less than 256 MB. 

Install a 1024K LST SIMM when: 

• the memory configuration is larger than 256 MB. 

• you use 200 MHz/1 MB cache processors. 

Add-In Board Slots 

CAUTION: Electrical damage to the system board results if a PCI adapter is inserted into an 

EISA connector and the system is powered up. 

The primary system board has the following add-in board slots: 

• four EISA bus slots for add-in boards. The EISA bus is an extension of the Industry Standard 

Architecture (ISA) bus. Because EISA is fully backward-compatible with ISA, you can install 

old or new ISA add-in boards in your server. 

• seven PCI (Peripheral Component Interconnect) bus slots for add-in boards. 

Note: The top EISA slot and the bottom PCI slot on the primary system board share an external 

add-in board slot. You may install either a PCI or an EISA/ISA adapter in these slots. 

The secondary system board contains eight dedicated PCI slots. 

The add-in boards are connected to system via the PCI subsystem, which consists of four I/O bus 

segments as follows: 

• PCI Bus #0 is the primary (compatibility) bus; it connects the processor bus to a PCI/EISA 

bridge and four PCI connectors (P1, P2, P3, P7) on the primary system board. 

• PCI Bus #1 connects the processor bus to two embedded fast/wide SCSI controllers (A and B) 

and three PCI connectors (P4, P5, P6) on the primary system board. 

• PCI Bus #2 connects the processor bus to one embedded fast/wide SCSI controller (C) and 

four PCI connectors (P8, P9, P10, P11) on the secondary system board. 

• PCI Bus #3 connects the bus to four PCI connectors (P12, P13, P14, P15) on the secondary 

system board. 

As a guideline for best performance, PCI slots can be populated top to bottom in alternating 

busses. In a dual system board configuration, add cards in slot order P1, P4, P8, P12, P2, P5, P9, 

P13, P3, P6, P10, P14, P7, P11, P15. 

As a requirement, EISA slots on the primary system board are populated starting from the bottom. 

The only exception is the Server Monitor Module, which must go in slot E3. 

See the configuration restrictions below for more information on populating PCI and EISA slots. 



Configuration Restrictions for Add-in Boards 

Following are the configuration restrictions for add-in boards: 

Type of Adapter or Device 

Affected 

PDS (PCI Dual SCSI) and 

PQS (PCI Quad SCSI) 

PQS and Dual Channel 

Ethernet add-in boards 

PQS and PQS Shared 

ATM 

FDDI 

Single channel SCSI 

Dual RAID Controller PCI 

adapter 

Operating system (NT or 

UNIX) root controller 

Mylex SCSI controller cards 

Configuration Restriction 

Limit total installed for each of these adapter types to eight (8). 

PQS cards and dual channel Ethernet adapters must be installed on 

different PCI busses. 

Do not install these adapters in the uppermost PCI slot of the primary 

system board. 

Install a maximum of 4 ATM adapters of any kind on your system. 

Install a maximum of 8 FDDI adapters of any kind on your system. 

Maximum number allowed in a system: 4 Adaptec 2940UW adapters or 

3 Adaptec 2944W adapters 

Must be installed in the first connector of PCI Bus #1. Maximum number 

allowed in a system: 4. 

Must be installed in a PCI slot on the primary system board. 

Only four Mylex adapters may be installed in a system. The first Mylex 

adapter must be installed in slot P4. Remaining adapters may be 

populated in either PCI Bus #1 (slots P5, P6) or PCI Bus #2 (slots P8, 

P9, P10, P11). 

Do not mix different versions of the Mylex Raid controllers within a 

system. 

A SIMM memory module must be installed on the Mylex card to enable it 

to work properly. Consult adapter documentation for more information. 

PCI Ethernet Begin installing in PCI Bus #0. Maximum number allowed: 4. 

PCI SCSI adapter Begin installing in PCI Bus #1. 

Server Monitor Module Must be installed in EISA slot E3. 

EISA Avanstar TTY adapter 

Use the PCI version of this adapter. 

Token Ring Maximum number allowed in a system: 4 

ISDN Maximum number allowed in a system: 4 

VGA adapters Must be installed in PCI Bus #0. 

Note: For SCSI devices which are non-boot, you must disable its BIOS. At the BIOS Setup main 

screen, select Advanced>PCI Configuration and select the applicable SCSI device submenu. Select 

Option ROM Scan>Disabled. For more information on the BIOS Setup Utility, refer to Chapter 4 

of the Server Software Guide (OctaSCALE). 



Other Considerations for Add-in Boards 

• When a video controller adapter is present in any of the PCI Bus 0 or EISA slots, then the 

video monitor cable to the onboard VGA controller must be detached and connected to the 

video controller adapter. 

• If at all possible, it is recommended that you not move SCSI adapters to different physical 

slots after the system has been in normal operation. Moving adapters affects the BIOS scan 

order and the operating system device ID assignment. 

• The cards should be populated in the following order by type: bridged SCSI cards, non-bridged 

SCSI cards, bridged networking cards, non-bridged networking cards, all other cards. 

• In cases of high EISA or VGA activity, improved performance may be gained by populating 

PCI slots beginning in Bus #1. 

• For redundant HA (that is, providing two physically separate paths to a multi-ported disk 

array) configurations, it may improve performance and availability to put redundant boards on 

different PCI busses. 

• For systems using the Windows NT® operating system, when NT Disk Administrator is run to 

place “signatures” on the drives, the virtual device information (drive letter) for a drive (or 

partition) is written to the device, and remains with it if devices are moved or inserted. If Disk 

Administrator is not run, then all virtual device assignments will change whenever a device is 

added or moved. The NT Disk Administrator should always be run to minimize configuration 

problems. 

SCSI Controllers 

The primary system board includes two embedded Ultra SCSI-2 controllers (Adaptec AIC-7880, 

compatible with Adaptec AIC-7870), Channels A and B integrated as PCI bus masters. The 

secondary system board has one embedded SCSI-2 controller (Channel C). 

The controllers support data path widths of: 

• 8-bits (fast SCSI) at a data transfer rate of 10 MB/sec 

• 16-bit (fast/wide SCSI) at a data transfer rate of 20 MB/sec 

• 16-bit (ultra SCSI) at a data transfer rate of 40 MB/sec. 

As PCI bus masters, these controllers support burst data transfer rates up to the maximum of 133 

MB/sec. 

Each SCSI drive backplane is configured as one SCSI bus. The SCSI backplane automatically 

terminates the full 16-bit-wide bus. 



External Primary System Board Connectors 

Keyboard and Mouse 

The keyboard/mouse controller is PS/2-compatible. You can specify (through the BIOS Setup 

Utility) that the system be locked automatically if there is no keyboard or mouse activity for a 

predefined length of time. Once the inactivity timer has expired, the keyboard or mouse does not 

respond until you enter the password stored previously through BIOS Setup. 

Serial Ports 

Your system configuration may include (1) an external modem or (2) an internal modem resident 

on the Server Management Board (SMB). You can use this modem to enable remote server 

management or as a general purpose modem. 

For systems that have an external modem and an SMB (without an internal modem), connect the 

modem’s 25-pin connector to the SMB’s “Comm out” port (above the third power supply). Run 

the external cable from “Comm In” to the COM1 or COM2 port on the back of the chassis. 

For systems that have an SMB with an internal modem, run the external cable from “Comm In” to 

COM1 (Serial Port A) on the back of the chassis and connect your telephone line into the “Line” 

connector on the SMB. 

Refer to the “External Connections on the SMB” figure later in this chapter to see a representation 

of the external SMB ports and connectors mentioned above. 

See Chapter 4, “Remote Support,” for information about configuring your server for remote 

management. 

Video 

The video controller on the primary system board is a Cirrus Logic CL-GD5429 super VGA 

controller (ISA) and is fully compatible with these video standards: 

• CGA 

• EGA 

• Hercules Graphics 

• MDA 

• VGA 

The standard system configuration comes with 1 MB of onboard 70 ns video memory. The super 

VGA controller supports only analog monitors (single and multiple frequency, noninterlaced) with 

a maximum vertical retrace non-interlaced frequency of 75 Hz. 

With 1 MB memory, the video controller supports 132-column text modes and high resolution 

graphics with up to 1280 x 1024 x 16 colors. Depending on the environment, the controller 

displays up to 64,000 colors in some video resolutions. 

Note: A VGA video controller adapter must be installed in a PCI Bus 0 or EISA slot. When this 

adapter is installed, the onboard VGA controller is disabled and the video controller adapter must 

be attached to the display. 


Peripherals 

Peripherals 

SCSI-2 Hard Drive Bays 

The following figure shows the location of the SCSI-2 SCA hard drive bays. 

12 Bays for SCSI Drives (EMI Door and Exterior Door Shown Open) 

SCSI drive bays 

OM04356 

The right side of the system contains 12 bays for 3.5-inch SCSI-2 SCA hard drives and two hotswap 

backplanes. Each backplane supports six drives. The backplanes require an 80-pin SCA 

connector on the drives you install. 

A drive carrier is required as part of the hot-swap implementation. Each carrier can accommodate 

a 3.5-inch peripheral between 1.0 and 1.6 inches high. A drive is mounted in the carrier with four 

fasteners, and the carrier is retained in the chassis by a locking handle. 

The hot-swap bays are designed to accept peripherals that consume up to 15 watts of power and 

run at a maximum ambient temperature of 50 o C. 

A fault light on the front panel control board gives the general indication that there has been a fault 

on a hot-swap drive. Each SCSI drive has a set of three lights to indicate the fault or other status: 

• Power-On (green LED) 

• Active (green LED) 

• Fault (yellow LED) 

See “SCSI Drive Status LED Descriptions” earlier in this chapter for more detailed information. 


Peripherals 

SCSI Drive Hot-Swap Backplane 

The SCSI backplane is an integral part of the chassis. Each backplane provides control signals for 

six SCSI peripheral devices. Two backplanes can be used to support a maximum of 12 devices. 

The upper SCSI backplane receives control signals from a wide/fast SCSI-2 controller on the 

primary system board. In a dual system board configuration, the lower SCSI backplane receives 

control signals from the SCSI-C controller. 

The backplane has two main functions: 

• SCSI drive control 

• System data logging 

Drive status is monitored to detect failing drives and to control LED indicators. Critical event data 

and drive status is reported over the I 2 C bus and logged for server management software to 

interpret. 

The hot-swap backplane features include the following: 

• Insertion and removal of hard drives while power is on (referred to as “hot swap”) 

• Simplified cable management 

• SCA connectors to simplify inserting and removing hard drives 

• Jumper selection for SCSI ID change 

• Power control for each hard drive 

• Easy RAID integration over a wide range of RAID controller products 

• SCSI management of RAID fault LEDs and power supply status 

Each backplane supports SCSI drives with SCA connectors. 

In most operating environments, including Windows NT and MP-RAS, onboard SCSI Channel A 

controls the upper SCSI hot-swap backplane. Onboard SCSI Channel B controls the removable 

media devices. Onboard SCSI Channel C controls the lower SCSI backplane. 

Configuration Restrictions for SCSI Hard Drives 

Following are the configuration restrictions for SCSI hard drives: 

Type of Adapter or 

Device Affected 

Reason for Restriction 

Configuration Restriction 

Internal Ultra (40 MB) 

and non-Ultra (20 MB) 

devices 

Some non-Ultra drives have 

electrical characteristics which 

may cause data integrity errors if 

mixed with Ultra drives running 

on the same bus. 

9 GB SCA drives Utilities report drives in slots that 

do not exist. 

Do not mix Ultra and non-Ultra devices on 

the same internal SCSI bus. 

Ensure that the jumper on the front of the 

drive is removed before installing the drive. 

Applicable to model no. ST19171WC only. 


Peripherals 

Ultra SCSI Drive Considerations 

Note the following special considerations for Ultra SCSI drives: 

• Depending on the type of controller, enable the appropriate option (see the following table) for 

each SCSI channel that connects to a backplane populated with Ultra SCSI drives. Disable the 

appropriate option for each channel that connects to a backplane populated with non-Ultra 

SCSI drives. 

If the controller is… 

Onboard SCSI channel A, B, or C 

or an add-in Adaptec controller 

Mylex RAID 

Then enable this option for Ultra SCSI support… 

"Support for Ultra SCSI Speed" through the Adaptec SCSISelect 

Utility 

"40MHz" through the DACCFG Utility (Advanced Functions 

menu) 

• If you enable Ultra SCSI support for a SCSI channel (SCSI IDs 0 through 6), then all drives 

on that SCSI I/O bus must be Ultra SCSI drives. It is possible, however, for one internal 

backplane to contain all Ultra SCSI drives and the other internal backplane to contain all non- 

Ultra SCSI drives. 

CAUTION: Use supported Ultra SCSI drives only. Use of unsupported drives may result in data 

corruption. 

Removable Media Drive Bays 

The server contains four bays for removable media drives plus a factory-installed 3.5-inch diskette 

drive. The following figure shows the location of the removable media drive bays. 

Removable Media Drive Bays (Exterior Door Shown Open) 

Removable media 

drive bays 

OM04361 

On the left side of the system at the top, a built-in bay contains a 3.5-inch diskette drive that 

supports both 720 KB and 1.44 MB media. 


Peripherals 

Below the diskette drive, four 5.25-inch half-height bays are available for peripherals with 

removable media (diskette, CD-ROM, tape cartridge). Any two adjacent 5.25-inch bays can be 

converted to a single full-height bay. The 5.25-inch drives can be removed directly from the front 

of the chassis after the 5.25-inch plastic frame is removed. 

The front bezel is retained by snap features and is accessible when the side panel is removed. 

Cosmetic filler panels and metal EMI shields are installed over all unused 5.25-inch bays. 

The procedures for insertion and removal of the bezel, drives, panels, and frames are found in the 

Deskside Service Guide. 

CAUTION: Do not put hard drives in the 5.25-inch half-height bays due to the EMI generated by 

hard drives and the increased susceptibility to electrostatic discharge. 


Power System 

Power System 

The power system consists of the following: 

• Power supplies 

• Interlock circuit 

• Battery support system (optional) 

• Power distribution backplane 

Power Supplies 

The system may be configured with two or three 625-watt, hot-swappable power supplies. The 

following figure shows the location of power supplies. In a dual system board configuration with 

three power supplies, each supply automatically switches between the following voltage range: 

200-240 Vac at 50/60 Hz; 10 A maximum current 

Location of Power Supplies 

A 

B 

C 

D 

E 

OM04363 

A AC input module 

B Thumbscrew 

C Hot-swappable power supply 3 

D Hot-swappable power supply 2 

E Hot-swappable power supply 1 


Power System 

Each power supply provides these DC outputs: 

• +5.1 V 

• +12 V 

• +3.3 V 

• -5 V 

• -12 V 

• +5.0 V aux 

The +5.0 V aux output is present when either of the following is present: 

• AC power 

• An internal battery support system with charged batteries 

All output grounds connect to the power supply chassis and to earth ground through the AC line 

cord. 

Each power supply has the following features: 

• Packaged as a plug-in module and is hot-swappable 

• A 120 mm cooling fan integrated within each power supply enclosure. (The fan circuitry 

implements variable speed fan control and fan failure detection.) 

• Built-in thermal protection if air flow through the power supply is reduced sufficiently to cause 

damage 

• Built-in over-voltage and over-current protection 

• Automatic recovery after an AC power failure without intervention by an operator or a server 

management board (If AC power is interrupted while the system is on, the system is poweredon 

when AC power is restored; if AC power is interrupted while the system is off, the system 

remains off when AC power is restored.) 

IMPORTANT: If you open a power supply for any reason, your system warranty is voided. 

Number of Power Supplies in a Configuration 

In a system with more than one supply, power is drawn equally from all supplies present (from one 

to three). A system with two power supplies can be fully loaded (all drive bays and add-in board 

slots filled). 

Two (or three) supplies use a forced current-sharing technique that ensures that the supplies share 

within 10% at full load. In a high-access system with three power supplies, the third supply gives 

redundancy, because the load is redistributed if one supply fails. 

Interlock Circuit 

The system contains an interlock circuit. Removal of either side panel activates the interlock circuit 

and disables the DC outputs. Opening the EMI door covering the hard drive bay activates the 

interlock circuit and logs an event in the BIOS Event Log; power is not disabled. 

CAUTION: The interlock circuit does not remove AC power from the system. To remove AC 

power from the system, you must unplug the AC power cord. If you have an internal battery 


Power System 

support system, the interlock circuit does not remove 48 Vdc power from the system. To remove 

48 Vdc power from the system, you must switch the local battery disconnect switch to the “Off” 

position. 

For additional information on locations and descriptions of interlock circuits, refer to “System 

Security Features” later in this chapter. 

For more information on enabling the system event log, refer to the “System Management 

Submenu” section in Chapter 4 of the Server Software Guide (OctaSCALE). 

Battery Support System 

An internal battery support system is an optional server feature. 

When AC power is removed, a fully charged battery support system allows the power supplies to 

continue providing DC output voltage for a time interval sufficient to save critical data to disk. 

The battery support system consists of the following: 

• Battery charger module 

• 48-volt battery (four 12-volt batteries connected in series) 

• Battery disconnect switch on the chassis back 

WARNING: The +48V battery terminal connectors on the power distribution backplane are 

a potential energy hazard. Make sure that the local battery disconnect switch (on the back of 

the unit) is turned to the “Off” position before working in this area. 

Note: If your configuration has greater than 1.5 GB of memory on the server, an external UPS is 

required to support a data dump in the case of a power fail. 

Battery Charger Module 

The battery charger module is a hot-swappable component that performs the following functions: 

• Keeps the batteries fully charged during normal system operation 

• Recharges the batteries after an AC power failure 

• Generates a “battery present” signal to notify the system that the battery support system is 

installed 

• Monitors battery voltage and reports battery status to the system 

The battery charger module operates from AC input voltage and provides a 56-volt output for 

charging the batteries. The module charges the batteries whenever AC voltage is applied to the 

system, regardless of whether the system is turned on or off. 

The “battery low” status signal goes LOW to indicate an impending loss of power supply output 

voltages due to a low battery condition. (This signal is not visible to the user; it is logged via server 

management software.) The signal goes low whenever the DC (battery) input voltage is less than 

45 volts (+/- 1 volt) during a power failure or during a momentary minimum 1 ampere load test. 


Power System 

Batteries 

The battery system consists of four 12-volt batteries connected in series to provide a 48-volt input 

to the power supplies. The power supplies use this input to generate DC voltages to power the 

system when AC power is lost. The 48-volt input to the power supplies is present when the 

batteries are installed and the battery disconnect switch on the back of the server is in the “On” 

position. 

When fully charged, the batteries can support a system with maximum configuration for up to 15 

minutes. This is sufficient time to save data (up to 1.5 GB) in memory to disk during an AC power 

failure. 

After a power failure causes them to be discharged, the batteries can be restored to a fully charged 

state in 24 hours. 

Battery Disconnect Switch 

The battery disconnect switch breaks the battery circuit to the power supplies. The battery 

disconnect switch is used to disconnect the batteries at the following times: 

• During shipment 

• When AC power is not present and the system is not in use 

• During service to the server 

• In an emergency 

You can disconnect the batteries locally by setting the local battery disconnect switch on the rear of 

the unit to the “Off” position. You can connect a cable to the remote disconnect input to enable you 

to disconnect the batteries remotely. 

Note: If you connect a cable to the remote disconnect input, you must use shielded twisted pair 

cable. Connect the shield of the cable to the frame screw located above the remote disconnect 

connector. 

System Backup in Case of Power Fail 

In the case of power failure, a fully charged battery support system can backup system data as 

follows: 

• For a fully configured four-processor system, up to 2.8 GB of RAM can be dumped 

• For a fully configured eight-processor system, up to 1.5 GB of RAM can be dumped. 

Recharge time is 18 hours maximum. This data is taken from calculated values and represents the 

worst case conditions. 


Power System 

Power Distribution Backplane 

Each power supply docks into a power distribution backplane inside the chassis. The backplane 

provides connections for the following: 

• DC power (for system boards, fans, SCSI backplane, and removable media drives) 

• Signals 

• Status and control functions – such as server management features (quantity, location, and 

reporting of installed and failed supplies) – through I 2 C control 

The system can sense an over-voltage condition on the +3.3 Vdc, +12 Vdc, and +5.1 Vdc outputs 

for each supply. If the system senses an over-voltage condition, the power supply shuts down and 

latches off until you press the front panel power on/off switch (for several seconds) and then press 

again to restart. 

Controlling Access to Power On/Off 

The system DC power can be turned on or off as summarized in the following table. The different 

methods provide flexibility in controlling how and by whom the system can be powered on or off. 

Power On/Off by Using: 

Front panel power on/off switch 

Server Management Board 

(SMB) or Server Monitor Module 

(SMM) and Server Manager 

Extended 

Real-time clock/calendar (RTC) 

Description 

Pressing the on/off switch is the most common method of turning 

system power on or off. This switch can initiate power-on at any time; 

powering-on in this manner is never blocked by any other system 

function. When the system is on, pressing and releasing this switch 

initiates power-off. However, secure mode prevents turning off the 

system power by using this switch. 

This is typically used to free “hung” systems by toggling power under 

the control of the LANDesk® Server Manager Extended software 

running on a remote console. The SMM and SMB provide a power 

signal line that is routed through the primary system board to the 

front panel/system board interface connector. The board can power 

the system on or off. 

RTC power control can be used by the BIOS or a utility program to 

power the system on or off at a predetermined time set in the RTC. 

Server management software can also use the RTC to power off the 

system automatically if an over-temperature or over-voltage condition 

occurs. 

WARNING: The DC push-button on/off switch (a convex button) on the front panel does not 

turn off the system AC power. To remove power from system, you must unplug the AC 

power cord from the wall outlet. In addition, if you have the optional battery support system, 

you must switch the local battery disconnect switch to the “Off” position to remove 48 Vdc 

battery power from the system. 


System Security Features 


The following figure shows the intrusion protection features of the system. 

Location of Server Security Features 

B 

A 

A 

OM04368 

Item Description Comment 

A Padlock loops Secure the side covers by using padlocks (not provided). The top cover 

cannot be removed until the side covers have been removed. You can 

also secure the large front bay door with a padlock. 

B 

Location of three 

internal intrusion 

alarm switches 

– Environmental 

sensors (not shown) 

Intrusion alarm switches are present on the metal EMI door covering the 

SCSI drive bays and at the back of the chassis. The relays close when the 

side doors or EMI door are opened. An intrusion alarm signal is 

transmitted to the primary system board, where server management 

software processes the signal. If a side cover is removed, an interlock 

switch shuts the power supplies off following transmission of the alarm 

signal to the primary system board. If the EMI door is opened, an event is 

logged in the BIOS Event Log. Refer to the “Interlock Circuit” section 

earlier in this chapter. 

The system contains sensors to monitor temperature, voltage, and fan 

failure. 

The following sections describe the software security features of the System Configuration Utility 

(SCU) and the BIOS Setup Utility. For additional information, refer to the “Security” chapter of 

this book. 



Software Locks via the System Configuration Utility (SCU) 

The SCU has software features that let you control access to one or more parts of the system in the 

following ways: 

• Enable the keyboard lockout timer so that the server requires a password to reactivate the 

keyboard and mouse after a specified time-out period⎯1 to 120 minutes 

• Set and enable an administrative password 

• Set and enable a user password 

• Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset 

and power switches 

• Activate a hot-key combination to enter secure mode quickly 

• Disable writing to the diskette drive when secure mode is set 

Software Locks via the BIOS Setup Utility 

The BIOS Setup Utility has software features that let you control access to one or more parts of 

the system in the following ways: 

• Enable the secure mode timer option so that the server requires a password to reactivate the 

keyboard and mouse after a specified time-out period⎯1 to 120 minutes 

• Set and enable an administrative password 

• Set and enable a user password 

• Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset 

and power switches 

• Disable the power switch and reset button in secure mode 

• Set a hot-key combination to enter secure mode quickly 

• Disable writing to or booting from the diskette drive when secure mode is set 

• Require user to enter password to boot server 

• Specify boot sequence; if you boot when system is in secure mode, user must enter a password. 

Using Passwords 

User and administrative passwords are used to control access to the system, and to the System 

Configuration Utility (SCU) and BIOS Setup Utility. A user password, if defined, is required to 

boot the server. An administrative password, if defined, is required to make changes with the BIOS 

Setup Utility or SCU. 

There is one exception to the requirement for entering a user password to boot the server. If secure 

mode boot is defined, the server can boot from the hard drive, but the keyboard is locked (all 

keyboard input is disabled) until you enter the user password. 

Refer to the “Security Settings and System Boot” section in Chapter 3 in the Server Software 

Guide (OctaSCALE) for additional information about security and password processing. 



Secure Mode 

You can use the SCU or BIOS Setup to enable and configure the secure mode boot. When secure 

mode is in effect, note the following: 

• You can boot the system to get the operating system running, but you must enter the user 

password to use the keyboard or mouse. 

• You cannot power-off or reset the system with the front panel switches. 

Secure mode has no effect on functions enabled via the server management board or power control 

via the real-time clock/calendar. 

Taking the system out of secure mode does not change the state of system power. That is, if you 

press and release the power switch while secure mode is in effect, the system does not power-off 

when secure mode is later removed. However, if the front panel power on/off switch remains 

depressed when secure mode is removed, power-off occurs. 

Note: For additional information on server security features, see the “System Security” chapter. 


Server Management 


Server management is provided by a combination of software and hardware. 

Server Management Software 

The following table shows the server management software supported for different operating 

systems: 

Operating System 

Microsoft Windows® NT 

Server Version 4.0 

UNIX® MP-RAS 

Software 

LANDesk Server Manager (includes SMM software) 

Server Management Board software (smbci) 

SM/Remote 

LANDesk Server Manager (ldsm) 

Server Management Board software (smbci) 

DMI Service Layer (smidmi) 

4300 Baseboard Component Instrumentation (smibasebd) 

Server Component Instrumentation (smisci) 

Server Monitor Module (SMM) software (servermon) – Server Monitor 

Module hardware must be installed 

SM/Remote 

Server Management Hardware 


The chassis may be equipped with a Server Management Board (SMB), which would be located 

above the third power supply. The SMB may have an internal modem, or it may be connected to an 

external modem, as required for remote management purposes. The SMB enables the SM/Remote 

client component to perform certain out-of-band actions remotely, such as query for the system 

status and issue a hard reset. 

The external connectors on the SMB are: 

• Comm in − An EIA-232 input that can be used to route serial communications to the SMB’s 

internal modem or to the external modem. 

• Comm out − An EIA-232 output that can be used to route serial communications from the 

SMB to an external modem. (This port is disabled if the SMB has an internal modem.) 

• Mgmt LAN − This connection is not used on this server. 

• Line − Standard connection for telephone line. 

The “Service” LED is reserved for future use. 

The yellow “Status” LED indicates that the SMB has failed; a green LED indicates that the SMB 

is operating normally. Upon insertion of the SMB into the unit, the “Status” LED will remain 

yellow for a short period of time while diagnostics are run and will then turn green. 



Refer to the following figure, which depicts the SMB connectors. 

External Connections on the SMB 

Line 

Comm in 

Mgmt LAN 

Comm out 

The following table explains connections for each modem type. 

Modem Used 

Connections Required 

External modem • Modem is connected to Comm out by the serial port cable 

• Comm In is connected by serial cable to one of the serial 

ports on the back of the server 

Internal modem (on the SMB) • Plug phone line into connector marked “Line” 

• Comm In is connected by serial cable to one of the serial 

ports on the back of the server. 

Server Monitor Module 

A Server Monitor Module (SMM) is an optional EISA add-in board for server management 

purposes. It enables the LANDesk remote control feature. 

Server Management Functions 

With the server management hardware, the server can monitor and collect information about the 

system and environment (for example, temperature, power usage, and voltage). 

Monitoring capabilities of the server management software allow it to track and report on a broad 

range of significant hardware and operating system indicators. This feature enables an assessment 

of system performance and condition. 

Server management software examines operating system-based statistics, disk utilization 

information, and memory allocation status. This information allows you to diagnose operating 

system-based as well as hardware-based system concerns. 

Server management software includes a Desktop Management Interface (DMI) Service Layer and 

DMI-compliant component instrumentation. The LANDesk DMI browser can be used to view the 

server components (such as hard disks, system boards, operating systems, modems) described in 

MIF (Management Information Format) files. Various server attributes can be monitored or edited. 



Note: To use the SMB with LANDesk, you must disable password checking and have no modem 

password set. Refer to the “Password Checking” section of Chapter 4 for additional information. 

About the Server Management Board 

The SMB is a circuit board used to monitor and control the server. 

With the associated Intel LANDesk Server Manager software, the SMB enables the monitoring 

and control of the server either (1) in-band when the server and network are operating normally, or 

(2) out-of-band over a telephone line. 

The Server Management Board software is a DMI-compliant software component integrated with 

the LANDesk console, thus providing in-band and out-of-band server control and monitoring 

through the SMB hardware. 

The SMB supports either an internal or an external modem. This setup provides an interface for 

remote server management and dial-out alerting when the server is not functioning properly. 

The SMB has the following components: 

• Flash circuitry used to reprogram the SMB firmware. 

• Interface circuitry to the I 2 C control busses and RS232 communications port. 

• Either an internal modem or an RS232 connector to be used with an external modem. 

The SMB software includes an SMB extension to the LANDesk user interface, the SMB driver, 

and DMI-compliant instrumentation. SMB interfaces through DMI and I 2 C interfaces to monitor 

and control various system attributes. In addition to configuring and controlling the SMB itself, the 

SMB provides the following server management capabilities: 

• Server status of power supplies, temperature, voltage, and chassis, including SMB and chassis 

event logs 

• Server configuration of OS version, server name, model number, serial number, chassis 

information 

• Server administration including power off, power cycle, reset, and dump 

• In-band notification of server status changes and critical events 

Note: Actions can be configured via LANDesk Alert Management System. 

• Out-of-band notification of critical events at LANDesk Server Manager console or to a pager 

You can use the internal modem you receive with your SMB or your external modem to enable an 

RS-232C interface to your SM/Remote software. 

About the Server Monitor Module 

The Server Monitor Module (SMM) is an optional ISA adapter board that contains its own 

processor, memory, and battery power. You can also install a modem on the SMM to enable it to 

communicate with a remote console or a pager. 



The system can interface to a remote console through an RS-232C port (for a Hayes-compatible 

modem), and onboard PCMCIA modem installed in a type II slot, or through Ethernet/Token Ring 

controllers (in-band) if the network is active. 

The Server Monitor Module provides the following capabilities: 

• Temperature monitoring of both an onboard and remote temperature probe 

• Voltage monitoring of key voltages in the server system 

• Ability to reset or power the server system up and down from a remote location 

• Delivery of alerts to a monitoring system or to a pager 

• Ability to redirect the server console to a remote system 

• Logging of system state changes and BIOS diagnostic information 

Refer to “Using the Server Monitor Module for Remote Management” in Chapter 4 for detailed 

information on the above capabilities. 

Server Modem 

You can use the modem you receive with your server to enable an RS-232C interface to a remote 

console. Directions for installing the modem are found in Chapter 2, “Installing and Removing 

System Components.” 


Service Philosophy 

Service Philosophy 

The fixed disk drives, all removable media drives (diskette drives, CD-ROM drives, tape drives), 

power supplies, and the battery charger module are field replaceable units (FRUs). FRUs are 

composite units. The service philosophy is to replace and return each FRU as a complete unit. In 

the case of drives, the composite FRU consists of a drive attached to a chassis, with the 

appropriate adapter boards, power assemblies, and wire assemblies. 

Fixed disk drives, power supplies, and the battery charger module are designed to be easily 

replaceable while the system is operating. This results in an easily serviceable subsystem with very 

high fault tolerance. 

WARNING: The only components you can hot-swap (replace with the power on) are the 

SCSI drives, power supplies, server management board, and battery charger module. Do not 

attempt to add or remove any of the other components unless you unplug the AC power cord 

and switch off the internal batteries. 

Routine Maintenance 

The server should be vacuumed every six months. The first occurrence of preventive maintenance 

is scheduled at the completion of four years of continuous operation. The following preventive 

maintenance actions should be performed at that time: 

• Replace the system cooling and power supply fans. 

• Remove and clean all add-in boards; vacuum and clean all add-in board connectors. 

• Vacuum and clean the power distribution backplane and all connectors. 

• Vacuum and clean the fixed media SCSI backplane and all connectors. 

• Remove, clean, and/or replace all removable media devices. 


Regulatory Statements and Warranty 


This section contains the following: 

• Safety certifications 

• Emission/immunity certifications 

• Warranty 

Safety Certifications 

The server is in compliance with the following safety certifications. 

Country 

Safety Certification 

USA UL 1950 

Canada CSA C22.2 No. 950-M95 

Europe 

EC Directive 73/23/EEC 

CE Mark 

TUV - EN60950 

Mexico 

NOM-019-SCFI-1993 

Australia/New Zealand AS/NZS 3260 (IEC 950) 

Russia GOST-R (IEC 950) 

Emission/Immunity Certifications 

The server is in compliance with the following emission/immunity certifications. 

Country 

Emission/ Immunity 

Certification 

USA FCC CFR 47 - Part 15 - 

Class A 

Declaration 

This equipment has been tested and found to comply 

with the limits for a Class A digital device, pursuant to 

Part 15 of the FCC Rules. These limits are designed to 

provide reasonable protection against harmful 

interference when the equipment is operated in a 

commercial environment. This equipment generates, 

uses, and can radiate radio frequency energy and, if not 

installed and used in accordance with the instruction 

manual, may cause harmful interference to radio 

communications. Operation of this equipment in a 

residential area is likely to cause harmful interference in 

which case the user is required to correct the 

interference at his own expense. 

Canada CSA C108.8-M1983 This digital apparatus does not exceed the Class A 

limits for radio noise emissions from digital apparatus 

set out in the Radio Interference Regulations of Canada. 

Le présent appareil numérique n'émet pas de bruits 

radioélectriques dépassant les limites applicables aux 

appareils numériques de la classe A prescrites dans le 

Règlement sur le brouillage radio-électrique édicté par 

le ministère des Communications du Canada. 



Country 

Europe 

Emission/ Immunity 

Certification 

EMC Directive 89/336/EEC 

Declaration 

CE Mark EN 55022 - A CISPR 22 Class A Conducted 

CISPR 22 Class A Radiated 

EN 50082 - 1 

IEC 801-2 Electrostatic Discharge 

IEC 801-3 RF Electromagnetic 

IEC 801-4 Immunity Signal/Control Ports 

IEC 801-4 Immunity AC Power Ports 

Japan VCCI - Class 1 This equipment is in the 1st Class category (information 

equipment to be used in commercial and/or industrial 

areas) and conforms to the standards set by the 

Voluntary Control Council for Interference aimed at 

preventing radio interference in commercial and/or 

industrial areas. 

Consequently, when used in a residential area or in an 

adjacent area thereto, radio interference may be caused 

to radios and TV receivers, etc. Read instructions for 

correct handling. 

Australia 

New Zealand 

AS/NZS 3548 (CISPR 22-A) 

RFS 49 - 1989 (CISPR 22-A) 

NOTICE: Vendor is not responsible for any radio or television interference caused by 

unauthorized modification of this equipment or the substitution or attachment of connecting cables 

and equipment other than those specified by vendor. The correction of interference caused by such 

unauthorized modification, substitution or attachment is the responsibility of the user. 

Warranty 

Warranty information for your server can be obtained from your local sales organization. 




Chapter 2 

Installing and Removing System 

Components 

This chapter describes how to install and remove system components that you can access without 

removing the covers. It includes the following procedures: 

• Installing and removing the external modem 

• Installing or swapping a SCSI drive in a hot-swap bay 

• Removing and installing power supplies 

• Removing and installing battery charger module 




When used in this chapter, the term “configuration utility” refers to the System Configuration 

Utility (SCU). The “Configuring Your Server” section of Chapter 3 of the Server Software Guide 

(OctaSCALE) discusses how to use the SCU in detail. 

Tools and Supplies Needed 

You need the following tools and supplies to perform the procedures described in this chapter: 

• Phillips #1 and #2 screwdrivers 

• Hexagonal-head nut driver 

• Standard tip screwdriver 

• Antistatic wrist strap and conductive foam pad (recommended) 

• The System Site Log contains forms for recording information on server equipment and 

components, hardware service, software products, and preventive maintenance activities. Use 

these forms as you set up your server for the first time, integrate new parts or software into the 

server, service or troubleshoot system problems, and perform preventive maintenance. This 

document is available through your product representative. 


Installing and Removing the External Modem 

Warnings and Cautions 

The following warnings and cautions apply throughout this chapter. Only a technically qualified 

person should integrate and configure the server. 

Warnings 

System power on/off: The DC push-button on/off switch (a convex button) on the front panel 

DOES NOT turn off the system AC power. To remove power from the server, you must unplug 

the AC power cord. If you have internal battery backup power, you must also turn the local battery 

disconnect switch on the back of the server to “Off.” 

Hazardous conditions, power supply: Hazardous voltage, current, and energy levels are present 

inside the power supply. There are no user-serviceable parts inside it; servicing should be done by 

technically qualified personnel. 

Hazardous conditions, power distribution backplane: Hazardous energy levels are present 

behind the protective cover over the power distribution backplane. There are no user-serviceable 

parts; servicing should be done by technically qualified personnel. 

Cautions 

Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and 

other server parts. This system can withstand normal levels of environmental ESD while you are 

hot-swapping SCSI hard drives. However, we recommend that you perform all procedures in this 

chapter only at an ESD workstation. If one is not available, provide some ESD protection by 

wearing an antistatic wrist strap attached to a chassis ground⎯any unpainted metal surface⎯on 

your server when handling parts. 

2-2



This section contains the following procedures: 

• Installing the external modem 

• Removing the external modem 

See Chapter 4, “Remote Support,” for information about configuring the modem. 

Installing the External Modem 

If your system does not contain an SMB with an internal modem, you should have received an 

external modem with your server. (Information on connecting the SMB internal modem is 

discussed later in this chapter.) 

To install the external modem, refer to the following figure and perform these steps: 

1. Connect the computer interface cable from the Comm Out port on the SMB to the 25-pin 

connector on the external modem. Run serial cable (9-pin to 9-pin) from Comm In on the 

SMB to Serial Port A or B. 

2. Connect the modem power supply cable to the modem power supply connector. 

3. Connect the telephone line cable from the analog modem connection in your facility to the 

RJ11 connector on the modem. 

4. Plug the modem power supply into the AC power outlet. 

5. Place the modem on top of the server. The power LED should be illuminated. 

Connecting the External Modem 

Power supply 

connector 

to modem 

RJ11 connector 

to modem 

25-pin connector 

to modem 

Connect to 

analog modem 

connection 

Connect to 

COM1 port 

on server 

Connect 

to AC 

power outlet 



Removing the External Modem 

To disconnect the modem from the server: 

1. Disconnect the telephone line cable from the RJ11 connector on the modem. 

2. Unplug the modem power supply from the AC power outlet and the modem. 

3. Disconnect the cable that connects the Serial Port A on the server to the 25-pin connector on 

the modem. 

On some modem configurations, you may need to: 

• Remove the computer interface cable that runs from the Comm Out port on the SMB to the 25- 

pin connector on the external modem. 

• Disconnect cable from Comm In port on the SMB that was connected to Serial Port A or B. 

Connecting the Internal Modem 

If your SMB contains an internal modem: 

1. Connect the computer interface cable that shipped with your server from Serial Port A (9-pin) 

on the server to the 9-pin Comm In connector on the SMB. 

2. Plug the telephone line into the RJ11 Line connector on the SMB. 

Refer to the figure below, which depicts the cabling connection from the SMB to the COM port. 

Cabling Connection for Internal Modem 

2-4

Installing or Swapping a SCSI Drive in a Hot-Swap Bay 


This section describes the procedure for installing a new drive in or swapping out a faulty drive 

from one of the 12 hot-swap drive bays. The 3.5-inch SCSI drives must use the industry standard 

80-pin Single Connector Attachment (SCA) connector. Each drive must be installed in a carrier 

(supplied). 

If you are installing new drives, follow an installation scheme starting with the top left drive. Fill 

the bays left to right, across a row, and then move down a row. 

If an individual SCSI drive fault LED (yellow light) is on steadily, this indicates that the drive 

below it has been flagged as faulty by the SCSI host controller. Follow the procedure described in 

this section to remove the faulty drive and swap in a good one. 

Electrostatic Discharge (ESD) and Protection 

ESD can damage disk drives, boards, and other parts. This system can withstand normal levels of 

environmental ESD while you are hot-swapping SCSI hard drives. However, we recommend that 

you do this procedure at an ESD workstation or provide some ESD protection by wearing an 

antistatic wrist strap attached to a chassis ground⎯any unpainted metal surface⎯on your server 

when handling parts. 

No Need to Turn Off Power 

You can install or swap SCSI drives without turning off power. This is one of the few system 

procedures that is safe to do with the system power left on. 

WARNING: This capability is true only for the drive/carrier assemblies in the hot-swap 

bays, not for drives in any other drive bays. 

When to Replace Drive 

Wait until the drive spins down before you replace the drive. When the SCSI drive fault LED 

indicates a drive fault (steady yellow light), you can remove the drive and swap in a replacement at 

any time when the drive is not being accessed, without needing to power down the server. However, 

drive manufacturers caution against moving a drive that is still spinning because of possible 

damage to the spindles. 

IMPORTANT: The jumpers on these drives must be removed prior to installing the drive in the 

system. 



Status LEDs 

If you are swapping out a faulty SCSI drive, you can pinpoint which drive to remove by checking 

the status LEDs that occur in sets of three above each of the 12 drive bays. 

The following table shows SCSI drive status LED descriptions. 

SCSI Drive 

Present, Power On 

Green LED 

SCSI Drive 

Active 

Green LED 

On Off Off 

On Blinking Off 

Off Off On 

SCSI Drive 

Faulty* 

Yellow LED 

On Off Slow 

blinking 

Off Off Off 

Description and Action If Needed 

Drive is present with power. 

Drive is present with power and is being accessed. 

Drive CAN be replaced. Steady yellow fault light 

indicates drive has a problem. Power to drive is off. 

Drive SHOULD NOT be replaced at this time. A slowly 

blinking yellow fault light indicates a drive that has just 

been replaced is in recovery mode (drive array being 

rebuilt). Power to drive is on. 

There is no drive installed in the bay. 

* Table assumes a SCSI host controller is installed to send SAF-TE control signals to the drive fault 

LED. 

2-6


Installing or Swapping a Drive 

After you determine which drive is faulty, the procedure is the same to swap a drive or to install 

one for the first time. To perform the procedure, refer to the following figure and follow these 

steps: 

1. Observe the ESD caution and the notes listed at the beginning of this section. 

2. Open the right front bezel door. 

Removing the Drive from the Bay 

SCSI drive bays 

➋ 

➊ 

OM04356 

OM04352 

3. Open the metal EMI door in accordance with instructions in Chapter 1. 

4. If you are removing a faulty drive, first check the LEDs to confirm which drive to remove. To 

remove the faulty drive from the bay, grasp the plastic lever, and pull the lever toward you. See 

the figure “Removing the Drive from the Bay” above. 

5. Remove your new drive from its protective wrapper, and place it on an antistatic surface. 

6. Record the drive model and serial numbers in the System Equipment List found in the System 

Site Log, if available. 

7. If you are installing a new drive, use the drive carrier provided in the drive kit. 

8. Orient the drive so the power and signal connector is near the top surface of the drive. Place 

drive on the antistatic surface again. 

9. Place the carrier on top of the drive. If swapping drives, reuse the carrier from the faulty drive. 

Attach carrier using four screws of appropriate size and length (screws not supplied). The 

carrier includes EMI/ESD grounding clips that make contact with the drive through two of the 

screws. 



Installing 3.5-inch SCSI Drive in Carrier for Hot-Swap Bays 

A 

B 

E 

C 

D 

OM03457 

A 

B 

C 

D 

E 

Four screws 

Plastic carrier 

Hard disk drive 

Drive power and signal connector 

EMI/ESD grounding clip (integral part of carrier) 

10. Align drive/carrier assembly so it engages the guide rails in the bay. 

11. Gently push the assembly into the bay until the drive docks with the backplane connector. 

12. Push the plastic lever to the right until it locks around the small metal posts. 

13. Close the metal EMI door, and secure with three thumbscrews. 

14. Close the front bezel door. 

2-8

Removing and Installing Power Supplies 


The power supplies are hot-swappable. You do not need to remove AC power before removing or 

installing a power supply. 

However, if you remove a power supply with the power on, the server must have a redundant 

power supply configuration. In this server system, three power supplies are required for N+1 

redundancy. Otherwise, an overload condition might occur and cause the server to shut down. 

CAUTION: Use only hand tools when inserting or removing a power supply. Do not use power 

tools. 

Removing a Power Supply 

The following figure shows the power supply modules. To remove a power supply: 

1. Observe the safety and ESD precautions listed at the beginning of this chapter. 

2. Disengage the power supply using the thumbscrew. 

3. Carefully slide the power supply out of the chassis. 

Power Supply Modules 

A 

B 

C 

D 

E 

OM04363 

A AC input module 

B Thumbscrew 

C Hot-swappable power supply 3 

D Hot-swappable power supply 2 

E Hot-swappable power supply 1 



Installing a Power Supply 

To install a power supply: 

1. Observe the safety and ESD precautions listed at the beginning of this chapter. 

2. Slide the new or replacement power supply into the chassis. 

3. Turn the thumbscrew to engage the power supply with the server. 

2-10

Removing and Installing the Battery Charger Module 


The battery charger module is hot-swappable. You do not need to remove AC power before 

removing or installing the battery charger module. 

Removing the Battery Charger Module 

To remove the battery charger module: 

1. Locate the battery charger module in the back of the server in the upper left area of the power 

supply rack (see following figure). 

2. Loosen the two screws on the battery charger. These are captive screws; when you loosen them 

the battery charger module disengages from the mating connector. 

3. When the screws disengage, slide the battery charger module out of the power supply rack. 

4. Place battery charge module on an antistatic surface. 

Battery Charger Module 

Installing the Battery Charger Module 

To install the battery charger module: 

1. Insert the battery charger module into position in the upper left area of the power supply rack. 

2. Secure the module with two screws. 



2-12

Chapter 3 

System Security 

This chapter discusses the following security features: 

• Cabinet security features 

• BIOS and configuration utility security features 






(OctaSCALE) discusses how to use the SCU in detail. The BIOS Setup Utility is discussed in 

Chapter 4 of the Server Software Guide (OctaSCALE). 


Cabinet Security Features 

Cabinet Security Features 

The following table shows the server cabinet mechanical security features: 

Security Feature 

Metal padlock loops 

Intrusion alarm switches 

Description 

There is a padlock loop at the back of each side panel to enable you to 

lock the side covers. The top cover cannot be removed until the side 

covers have been removed. 

Intrusion alarm switches are located on each side panel. If someone 

removes the side cover, an interlock switch sends a signal to the system 

board and the server shuts off the power supplies. 

3-2 System Security

BIOS and Configuration Utility Security Features 


The BIOS and the configuration utility provide a number of security features to prevent 

unauthorized or accidental access to the server. Once you enable the security measures, access to 

the system is allowed only after you enter the correct password(s). The following table lists the 

features, describes what protection each offers, and tells how to enable or disable each feature. 

Enabling Security Features 

In general, to enable or set the features listed in the following table, you may use either the 

configuration utility or the BIOS Setup Utility. If you use the SCU, most features (unless otherwise 

noted) are accessed by choosing “Step 3: Change Configuration Settings,” selecting System Board, 

and scrolling to Security Subsystem Group. If you use BIOS Setup, all features reside in the 

Security menu. 

IMPORTANT: A user password must be set for security functions to activate. 

Information on accessing BIOS and SCU is covered in the Server Software Guide (OctaSCALE). 

Feature 

Put the system into 

secure mode boot 

Description 

When secure mode boot is enabled, the server can boot and run the operating 

system, but does not accept mouse or keyboard input until you enter the user 

password. 

In secure mode boot, if the system detects a diskette in the A: drive at boot time, 

the system prompts for the password. When you enter the password, the server 

boots from the diskette and is no longer in secure mode. If there is no diskette in 

the A: drive, the server boots from the C: drive and is automatically in the secure 

mode. All of the secure mode features that are enabled go into effect at boot time. 

BIOS Setup: To put the system into secure mode, go to the Security menu: 

• Create a new password using the “Set User Password” menu option. 

• Enable the “Secure Mode Boot” option. 

SCU: Set a user password and enable “Secure Mode Boot” option. 

Enter secure mode 

immediately with hot 

keys 

To secure the system immediately, rather than wait for the inactivity time-out 

period to expire, use a hot-key combination that you set. 

BIOS Setup: Use “Secure Mode Hot Key” option. 

SCU: Set using “Hot Key” option. 

Lockout timer: 

keyboard/mouse lock 

and blank video 

When the security features below are set in either BIOS Setup or the 

configuration utility, and there is no keyboard or mouse action for the specified 

time-out period, the monitor display goes blank and the keyboard is locked. 

Keyboard LEDs flash to signal that user must enter password. To resume activity, 

type your user password. 

BIOS Setup: Set time-out options under “Secure Mode Timer” and enable “Video 

Blanking.” 

SCU: Set inactivity period setting under “Lockout Timer” and enable “Video 

Blanking.” 



Feature 

Lock the reset button 

and power switch 

Disable writing to 

diskette 

Require password on 

boot 

Specify the boot 

sequence 

Control access to 

using the SCU: set 

administrator 

password 

Description 

The power switch and reset button are disabled when the system is in secure 

mode. 

BIOS Setup: Enable “Front Panel” option. 

SCU: Enable “Secure Front Panel” option. 

If the system is in secure mode, it does not boot from or write to a diskette unless 

you enter a password. To write-protect floppy drive when secure mode activates: 

BIOS Setup: Enable the “Floppy Write Protect” option. You can also control 

access to the diskette drives by setting “Diskette Access” to User or 

Administrator. 

SCU: Enable “Floppy Write Protect” option. 

System requires user or administrator password to boot server. 

BIOS Setup: Enable “Password on Boot.” 

SCU: Feature not available. 

System boots according to boot sequence specified. 

BIOS Setup: Main menu⇒Boot Sequence option: 

“A: then C:” – Boots from diskette drive A, or if no diskette is present, boots 

from hard disk C. 

“C: then A:” – Boots from hard disk C, or if no bootable operating system is 

present on disk C, boots from diskette drive A. 

“C: only” – Boots from hard disk C only. 

If you boot when the system is in secure mode, you must enter a user password. 

SCU: Feature not available. 

To control access to setting or changing the system configuration, set an 

administrator password and enable it through BIOS Setup or the SCU. 

If you enable both the administrator and user passwords, either can be used to 

boot the server. Only the user password can be used to enable the keyboard 

and/or mouse. Only the administrator password allows you to change Setup and 

the SCU. 

BIOS Setup: Select “Set Administrator Password” in the Security menu. 

SCU: Select the “Administrative Password Option.” 

Control access to the 

system other than 

SCU: set user 

password 

Boot without 

keyboard 

To control access to using the system, set a user password and enable it through 

BIOS Setup or the SCU. 

BIOS Setup: Select “Set User Password.” 

SCU: Select “User Password Option.” 

There is no entry in BIOS Setup or SCU to enable or disable a keyboard. 

System boots whether a keyboard is installed or not. POST automatically detects 

the presence of a keyboard, and tests the keyboard if one is present. 

3-4 System Security

Chapter 4 

Remote Support 

Servers have special requirements regarding high availability and fast mean-time-to-repair 

(MTTR). If a server is down, the system’s users are also down and losing productivity. 

A modem is provided with your server to enable remote serviceability and availability of the 

system. You can set up your system so that a knowledgeable person at a remote console can 

perform server management and support functions. You can also use the modem for other purposes 

when it is not required for remote support. 

Instructions on installing and swapping modems are contained in Chapter 2. 

Using the server’s remote support capabilities, skilled personnel can perform the following tasks 

from a remote location: 

• Configure a system 

• Diagnose problems 

• Perform some system repairs 

• Transfer files 

Enabling remote support allows the following at the remote console: 

• Display of: 

– Console messages directed to the local console 

– System startup and shutdown status messages 

– System BIOS messages 

• Interaction with: 

– Boot time configuration such as TCP/IP configuration scripts 

– BIOS configuration and diagnostic utilities 

Support personnel do not need to be on site to solve most problems. 

This chapter deals mainly with configuring and using the remote support capabilities of your 

server. It discusses server management software only as it pertains to remote support. This chapter 

also provides an overview of the components involved in remote access and management. The 

sections in this chapter include: 

• Preparing the Server for Remote Management 

• Console Redirection 

• Configuring a Remote Support Modem 

• Preparing the Remote Location 

• Verifying that Remote Support is Functioning Properly 

• Disabling Remote Support Passwords and Modem Access 


Preparing the Server for Remote Management 

• Transferring Files To and From a Remote Location 

• Modem Configuration in UNIX MP-RAS 

• Dialing into a UNIX MP-RAS System 

• Modem Configuration and Dialing into a Windows NT System 

• Using the Server Monitor Module for Remote Management 





Utility (SCU). Chapter 3 of the Server Software Guide (OctaSCALE) discusses how to use the 

SCU in detail. 

In this chapter, “the server” refers to a server which is being managed from a remote location. 

“Remote location” or “remote terminal” refers to the console or client machine from which remote 

server management is being performed. 

“Console redirection” is the ability to redirect the system console and manipulate it from a remote 

location. 

Software 

The following table shows the remote management software supplied with your server. 

Operating Environment 

System Boot/Diagnostic 

Partition 

All 

Software 

The Diagnostic Partition and Platform CD-ROM contain modem utilities. 

The BIOS Setup Utility and the system configuration utility (SCU) provide 

console redirection support. 

You can execute all system setup, diagnostic, and configuration utilities on the 

Diagnostic Partition and Platform CD-ROM from a remote console. 

The SM/Remote client component can interface to the server, whether it is in 

the process of booting or operating under Windows® NT, UNIX MP-RAS, or 

DOS. 

When the SM/Remote client component is connected to a server running 

Windows NT (with the SM/Remote server component running), the user may 

execute command-line utilities on the host, perform remote control of the 

Windows desktop, chat, and transfer files. 

When the client is connected to a server which is either in the process of 

booting, operating DOS (Diagnostic Partition mode), or running UNIX MP- 

RAS, the SM/Remote client component provides ANSI terminal emulation for 

the remote console. While in ANSI terminal emulation mode, the remote client 

will have an identical text-mode screen image of what is shown on the remote 

server's console. This client software can be used in place of ANSI terminal 

emulator software, such as PROCOMM PLUS. 

The client transition from an ANSI terminal emulator to a Windows NT client is 

automatic when the server boots Windows NT. 

4-2 Remote Support


Operating Environment 

UNIX MP-RAS 

Software 

The SM/Remote client component controls remote servers both in-band and 

out-of-band for UNIX MP-RAS. This client software can be used in place of 

ANSI terminal emulator software, such as PROCOMM software. 

MP-RAS Server Monitor Module software provides server and remote 

management capabilities, in conjunction with Server Monitor Module 

hardware. 

You can use the MP-RAS commands contty and setmodem to configure the 

server and modem manually for console redirection and remote management. 

Windows NT Server 

The SM/Remote server component provides extensive remote management 

capabilities, including: 

– Command line utilities 

– Remote control of Windows desktop 

– Native Windows NT security 

– File transfer 

– Logged actions/results 

– Remote listing of active windows on server desktop 

– Remote chat 

– Remote modem configuration 

NT Server Availability Manager also provides server management capabilities, 

in conjunction with Server Monitor Module hardware. 

Remote Access Methods 

You can use the following modems to access the server from a remote location: 

• Hayes-compatible modem (provided with your server) attached to the Serial Port A RS232-C 

port, or installed on the Server Management Board 

• PCMCIA modem installed on the Server Monitor Module hardware 

Call-Back and Call-Through Passwords 

One mechanism that controls remote access by expert personnel is to define call-back or callthrough 

passwords. 

However, defining modem call-back or call-through passwords may compromise the ability of 

some applications to remotely support your system. 

IMPORTANT: It is NOT recommended to use call-back or call-through passwords (especially if 

modem pools are used by support personnel, or if your system has an application which does not 

support their use). Refer to the “Modem and System Security” section for more details. 




The Server Management Board (SMB) is an adapter that connects to the server’s I 2 C management 

bus and serial port. It contains its own processor and memory, and operates independently of the 

server hardware. 

For more information about using the Server Management Board, see Chapter 1 or refer to the 

Server Management Product Manual. 

Server Monitor Module 

The Server Monitor Module (SMM) is an ISA adapter card that has its own processor, memory, 

and battery power. The SMM provides additional diagnostic, monitoring, and management 

capabilities that supplement those available in your server management software. 

For information about using the SMM to perform remote management functions, see “Using the 

Server Monitor Module for Remote Management” at the end of this chapter. 

4-4 Remote Support



Remote management functions and console redirection support are available through: 

• The BIOS Setup Utility, SCU, and operating system services used with the remote support 

modem 

• The Server Monitor Module (SMM) and its associated software 

For information on using the SMM, refer to “Using the Server Monitor Module for Remote 

Management.” 

You must perform the following actions to use the BIOS Setup, SCU, and operating system 

services for remote management: 

• Enable console redirection. See the “Console Redirection” section that follows for more 

information. 

• Enable remote access through the provided Hayes-compatible modem. See “Configuring a 

Remote Support Modem” later in this chapter for information about configuring the modem. 

• Verify that the system is correctly set up for remote management by performing the test 

described in “Verifying That Remote Support is Functioning Properly” later in this chapter. 

Note: If you want to run hardware diagnostic and configuration utilities from a remote location 

with no user intervention, make sure that the server’s boot disk contains the Diagnostic Partition. 

See Chapter 2 in the Server Software Guide (OctaSCALE) for a discussion of the Diagnostic 

Partition. 


Console Redirection 


Console redirection is a BIOS, SCU, and operating system feature that enables a person at a 

remote location to control your server’s console operations. 

Enabling Console Redirection 

There are several methods to enable console redirection on your server: 

• You can enable console redirection at the BIOS level with either the System Configuration 

Utility (SCU) or the BIOS Setup Utility. Normally you use the SCU to perform this function. 

Refer to the sections that follow for the appropriate procedures. 

• You can also enable console redirection through your operating environment. Refer to your 

operating environment documentation or to the operating system-specific sections at the end of 

this chapter for more information. 

• Console redirection can also be enabled through hardware. There is a console redirection 

switch on the primary system board. By default, the switch is disabled. 

When set to enable console redirection, the console redirection switch: 

– overrides the stored setting 

– forces the remote console to be active to guarantee access to the BIOS and configuration 

utility 

If the switch is set to console redirection, use the configuration utility to enable console 

redirection so that the configuration utility setting is consistent with the switch’s setting. 

To reset the console redirection switch, contact your field service representative. 

Enabling console redirection increases the Diagnostic Partition boot timeout from 10 seconds to 2 

minutes. This permits more time to dial into a system as it is rebooting. 

Note: Before changing console redirection parameters (baud rate, flow control) via BIOS Setup or 

The SCU, make sure that there is no active modem connection. For additional information, refer to 

the “Console Redirection Limitations” section later in this chapter. 

Enabling Console Redirection with the SCU 

To enable console redirection using the SCU: 

1. Turn on your video display monitor and your server or, if your server is already running, 

reboot it. 

When the BIOS POST process completes, the server displays the following prompt: 

Press to boot Diagnostic Partition 

Press for normal boot, for BIOS Setup 

Otherwise, is selected in 30 seconds 

2. Press D immediately to boot the Diagnostic Partition. 

3. When the MS-DOS® Startup menu displays, select “Run Utilities and Diagnostics” and press 

ENTER. 

4-6 Remote Support


4. When the Diagnostic Partition Main menu displays, select “System Config Utils” and press 

ENTER. 

5. When SCU menu displays, select “Execute SCU” and press ENTER. 

6. At the SCU banner page, press any key to continue. 

7. Use the down arrow key to select “Step 3. Change Configuration Settings.” Press ENTER. 

8. Select “System Board.” Press ENTER. 

9. Use the PAGE DOWN key to reach past the processor setting to the “Onboard 

Communications Devices” box. Select the values for Serial Port 1 Configuration using the up 

or down arrow. The background turns black. Press ENTER. 

10. From the list presented, select “3F8h-IRQ4,” which is the only selection available for console 

redirection. Also, this address and IRQ must be assigned to Serial Port A. Press ENTER. 

11. While in the “Onboard Communications Devices” box, ensure that the “Serial Port 2 

Configuration” is different from that for Serial Port 1. 

12. Use the down arrow key to go to the Console Redirection box. Select the option “Com Port for 

Redirection” and press ENTER. 

13. Select “Enable Redirection on COM A Port 3F8h/IRQ4” and press ENTER. Choose the serial 

port baud rate and hardware flow control for the type of connection. 

14. Press ESC twice to return to the SCU Main menu. 

15. Select “Step 4: Save Configuration” and press ENTER. 

16. Select “Step 6: Exit” and press ENTER. Choose to reboot the server so that the changes may 

take effect. 

The following table defines the SCU options that must be set to enable console redirection. 

Group Options Comments 

Onboard 

Communication 

Devices 

Console 

Redirection 

Serial Port 1 

Configuration 

or 

Serial Port 2 

Configuration 

Select COM Port 

for Redirection 

Serial Port Baud 

Rate 

Flow Control 

Both Serial Ports A and B are available for general purpose use. 

If remote management and console redirection support are 

required, you must enable Serial Port A for these functions. 

UNIX MP-RAS only uses Serial Port A for console redirection. 

Enable Serial Port A for console redirection. Your choices are: (1) 

Disable and (2) Redirection on COM A @ 3F8h IRQ4. 

Enter the baud rate for the remote support modem. Your choices 

are: 9600 Baud, 19.2 K Baud, 38.4 K Baud, or 115.2 K Baud. 

115.2 K baud rate is not recommended. The Diagnostic Partition 

does not support file downloads (via the rf utility) at 115.2 K baud. 

UNIX MP-RAS does not support the 115.2 K baud rate for the 

remote console feature, either via modem or direct connect 

terminal. 

Enter the type of flow control to be used. Always set this option to 

“CTS/RTS & CD” flow control. 

Note: When you change the console redirection baud rate, you must synchronize your modem’s 

baud rate to the new speed. To do this, return to the Diagnostic Partition; select “Modem Utilities.” 



Select “Auto-answer On/Off” (“Enable Auto-answer” or “Disable Auto-answer”) or “Re-init 

Modem.” 

Enabling Console Redirection with BIOS Setup 

To enable console redirection using BIOS Setup: 


reboot it. 





2. Press F2 immediately to boot the BIOS Setup Utility. The Main menu appears. 

3. Go to the Server menu. Select Console Redirection and press ENTER. The Console 

Redirection submenu displays. 

4. If “Console Redirection” is disabled, press ENTER and select “Enabled.” Press ENTER again. 

Review Baud Rate and Flow Control settings for correctness. 

Refer to the “Console Redirection Submenu” section in Chapter 4 of the Server Software 

Guide (OctaSCALE) for more information on setting baud rate and flow control. 

5. Press ESC once to exit BIOS Setup Utility. The Exit menu displays. 

6. Press F10 to exit and save changes or press ESC again to exit with saving changes. 

IMPORTANT: When you change the console redirection baud rate, you must synchronize your 

modem’s baud rate to the new speed. To do this, return to the Diagnostic Partition; select “Modem 

Utilities.” Select “Auto-answer On/Off” (“Enable Auto-answer” or “Disable Auto-answer”) or 

“Re-init Modem.” 

How Redirection Works 

During console redirection, the remote terminal (a system with a modem running a package such as 

SM/Remote or PROCOMM PLUS®) sends keystrokes to the local server, which then passes back 

video information. Specifically, it uses ANSI terminal emulation. 

Information from the local server’s video buffer is sent to the remote terminal for display. 

Keyboard information from the remote terminal is forwarded to the local server’s application using 

the INT 16h BIOS Keyboard Services interrupt. 

4-8 Remote Support


Keyboard Input 

Keyboard strings are based on the ANSI BBS (American National Standards Institute Bulletin 

Board System) terminal standard. Since these terminals do not support all of the keys on the 

standard 101-key U.S. keyboard, some combinations of keyboard characters are defined to 

represent keys such as the following: 

• F5 through F12 

• ALT-a through ALT-z 

• ALT-0 through ALT-9 

• Page Up and Page Down 

The server application must interpret these non-standard character combinations correctly. 

Keyboard strings are fully defined in “Key Mapping for Non-ASCII Keys” later in this chapter. 

Video Display 

A screen is not painted/repainted at the remote terminal until the local video console is updated. 

Therefore, when you first connect a remote terminal to the server, nothing may display at a remote 

site. This is because no video changes have occurred since the last screen was output to the serial 

port. If you connect to the local server and no video information displays at the remote terminal, 

press the ENTER key to generate a change to the local screen. This should trigger the output of the 

video buffer to the local terminal. 

Note: DOS-based applications should be tested to verify BIOS redirection support since this 

support relies on BIOS video and keyboard services in order to operate. 

Console Redirection Limitations 

Following are some console redirection limitations: 

• BIOS console redirection does not transmit bitmap graphics; only character-based data are 

transmitted. Therefore, a blank screen (or gray screen in PROCOMM) may display on the 

remote terminal. Press ENTER to continue. 

• When the server reboots, there is no output from the serial port until the POST sequence 

initializes this port. This process may take some time if a large amount of memory must be 

tested. The remote terminal screen continues to display the last contents of the video buffer 

before the system reboot until BIOS POST initializes the serial port. 

• To reboot the server remotely, you must either enter the init command from UNIX or select the 

reboot option provided on the Diagnostic Partition and Platform CD-ROM menus, and in the 

system configuration utility (SCU), BIOS Flash, and Diagnostics utilities. (If you enter 

CTRL+ALT+DEL at a remote terminal, only the remote terminal is rebooted.) 

• You cannot execute the DOS edit.exe program remotely because it uses ALT–keystrokes in its 

menu code. Use other DOS utilities, such as the type command, to view text files. 

• Timing problems in the remote interface can occur since the ESC key is both a valid keystroke 

(for example, to exit a program) and the initial character in a string that represents a keystroke 

(for example, ESC-OP represents F1). 



Using the F1 example above, if the system takes too long to receive the “OP” string following 

the ESC keystroke, redirection interprets this string as several distinct characters. The ESC 

keystroke is forwarded to the server application, followed by the “O” and “P” strings. 

• For keyboard redirection to work, the application on the server must use the INT 16h BIOS 

services to receive keystrokes. If the application uses INT 9h or INT 15h services, console 

redirection does not work. 

• Unusual key combinations (such as CTRL + F1) for non-ASCII keys are not supported. 

• WordPerfect does not work due to its use of SHIFT+F1 and CTRL+F1 key combinations. 

4-10 Remote Support

Configuring a Remote Support Modem 


Your server comes with either an external modem or a modem resident in the Server Management 

Board. You can use this modem for general purpose communications and for remote management. 

You can also use a Hayes-compatible modem similar to the one provided with your server to 

enable remote support. 

We recommend that you reserve the modem for remote support so that the server is appropriately 

configured if a problem occurs. 

Using SM/Remote for Configuring Modem 

If you are using the SM/Remote software in Windows NT®, see the Remote Services User Guide 

for information on configuring a remote support modem. 

Using the Diagnostic Partition 

This section discusses how to use the Diagnostic Partition menus to configure a remote support 

modem. You can also perform many of these configuration tasks through your operating system. 

Refer to your operating system documentation or the operating system-specific sections at the end 

of this chapter for more information. 

Terms and Definitions 

You should be familiar with the following terms before configuring your remote support modem. 

auto-answer mode 

Mode in which your modem is configured to answer incoming calls automatically and permit 

remote connections. 

call-back password 

Modem password associated with a call-back phone number. When you enter a call-back 

password at the modem password prompt, the modem disconnects the phone line and dials the 

specified call-back number. 

call-through password 

Modem password with no call-back phone number. When a call-through password is entered at 

the modem password prompt, the remote user is directly connected to the local server’s serial 

port. 



Modem and System Security 

The security of the server system is of primary concern when enabling remote management. Any 

mechanism that permits a remote support person to enter a system can permit an unauthorized user 

to enter as well. 

The following security measures are recommended for enabling remote management: 

• Console redirection is disabled by default. Only enable console redirection when remote 

support is necessary. 

• One mechanism that allows remote access by expert personnel is to define call-back 

passwords to assure the integrity of the remote user. However, this is not possible in all cases; 

for example: (1) especially if modem pools are used by support personnel, or (2) if your 

system has an application which does not support use of call-back passwords. 

• If call-back passwords are not possible in your support environment, enable remote access only 

when remote support is required. 

Access can be permitted in server down situations by locally enabling redirection and locally 

setting a modem for auto-answer. 

When setting up a modem for auto-answer, you can use the Diagnostic Partition, the 

SM/Remote software, or using direct modem (AT) commands from your operating 

environment. The sections that follow discuss modem configuration in more detail. 

• You can use the following methods to define a call-through or call-back password: 

– Diagnostic Partition: choose Remote Support>ModemUtilities. Select “Set Remote 

Password.” Refer to “Using the Diagnostic Partition” chapter in the Server Software 

Guide (OctaSCALE). 

– The SM/Remote software in Windows NT. Refer to the Remote Services User Guide for 

more information. 

– An operating system application that transmits modem (AT) commands to the serial ports 

COM1 or COM2. Refer to Chapter 3, “Using the Diagnostic Partition,” in the Server 

Software Guide (OctaSCALE). 

IMPORTANT: Enable call-through passwords only for the minimum time necessary to debug and 

correct a system problem. Reset to “Disable” upon completion of task. 

Other Modem Security Issues 

The modem shipped with your server provides many different features. The “Remote Support” 

utilities do not use some of these features. 

Predefined Telephone Numbers 

One of the features that is not recommended for use is the ability to store predefined telephone 

numbers within the modem. This represents a security risk for your system. 

The modem stores pre-defined phone numbers in the same data space as call-back and call-through 

passwords. Therefore, a predefined telephone number is also interpreted as a valid password. 

4-12 Remote Support


IMPORTANT: Do not store telephone numbers in the modem. 

Password Checking 

Another modem feature is the ability to disable modem password checking. The Diagnostic 

Partition and Platform CD-ROM modem utilities support this feature. You can access it from the 

“Administer Passwords” menu which displays when you select “Set Password/Country” from the 

Configure Modem menu (accessible by selecting Remote Support>Modem Utilities>Configure 

Modem). 

From the “Administer Passwords” options list, you can select “Disable Password Checking” to 

disable checking. You should not use this command in normal operations. 

Note: To use the SMB with LANDesk, you must disable password checking and have no modem 

password set. 

If you disable password checking after enabling the modem for auto-answer, a caller has free 

access to your system console. Although passwords are provided in the operating system 

environments, this is not true at the BIOS or Diagnostic Partition and Platform CD-ROM levels. 

IMPORTANT: Never disable password checking in the modem if you have a password set for 

the modem. 

Configuring a Modem 

You can access the Modem Utilities menu from either the Diagnostic Partition or the Platform CD- 

ROM. The Modem Utilities menu contains functions that enable you to: 

• Configure your modem type, passwords, and command strings 

• Set or delete a call-through or call-back password remotely 

• Enable or disable the modem for auto-answer 

• Hang up an existing connection 

• Send commands to the modem interactively 

Operating system-specific utilities and commands also exist to configure your modem. For 

information about these utilities and commands, see your operating environment documentation or 

the operating system-specific sections found later in this chapter. 

This section discusses the steps necessary to configure a modem for remote management from the 

Diagnostic Partition or Platform CD-ROM menus. These menus also provide other modem 

utilities. Refer to Chapter 3 in the Server Software Guide (OctaSCALE) for a general discussion of 

the Diagnostic Partition and Platform CD-ROM modem utilities. 

Accessing the Modem Utilities Menu 

This section explains how to access the Modem Utilities menu from the Diagnostic Partition and 

the Platform CD-ROM. 



Accessing From the Diagnostic Partition 

To access the Modem Utilities menu from the Diagnostic Partition: 


reboot it. 






3. When the MS-DOS Startup menu displays, select “Run Utilities and Diagnostics” and press 

ENTER. 

4. When the Diagnostic Partition Main menu displays, select “Remote Support” and press 

ENTER. 

5. At the Remote Support menu, select “Modem Utilities” and press ENTER. 

The server displays the Modem Utilities menu. 

Accessing From the Platform CD-ROM 

To access the Modem Utilities menu from the Platform CD-ROM: 

1. Insert the Platform CD-ROM into the CD-ROM drive. 

2. Turn on the video display monitor and server or, if your server is already running, reboot it. 

When the BIOS POST process has completed, the server displays the following prompt: 

Bootable CD detected; Diagnostic Partition will not be bootable 



3. Press F1 to boot from the Platform CD-ROM. 

4. When the MS-DOS Startup menu displays, select “Run CD Utilities and Diagnostics” and 

press ENTER. 

5. From the CD Main menu, select “Remote Support.” 

Note: If the Diagnostic Partition is not installed, you must first select “Execute Utils from 

CD.” 

6. From the Remote Support menu, select “Modem Utilities.” 

The server displays the Modem Utilities menu. 

Enabling the Remote Support Modem 

IMPORTANT: One mechanism that controls remote access by expert personnel is to define callback 

or call-through passwords. However, defining modem call-back or call-through passwords 

may compromise the ability of some applications to remotely support your system. It is NOT 

recommended to use call-back or call-through passwords (especially if modem pools are used by 

4-14 Remote Support


support personnel, or if your system has an application which does not support their use). Refer to 

the “Modem and System Security” section for more details. 

To enable the remote support modem: 

1. Access the Modem Utilities menu as detailed in the previous section. 

2. Select “Configure Modem” from the Modem Utilities menu. 

3. Select “Edit Modem Profile” from the Modem Configuration menu. 

4. The first time you run the modem utilities, verify the modem vendor and country information. 

Use the following steps to perform this function: 

– Verify the modem vendor by choosing the “1. Select Modem Vendor” menu option. Enter 

option 1 to select “Lasat.” (The modem on the Server Management Board is a Lasat 

modem.) If you have any other type of modem, choose the “2. Other” menu option from 

the modem vendor option menu. 

– If you change the modem vendor to “Other,” verify all modem (AT) command strings 

using the Edit Modem Profile menu option “2. Define Modem Strings.” 

– If your “Other” modem provides password and/or country support, use the Interactive 

Mode program on the Modem Utilities menu to enable, disable, and set these features. 

5. Exit from the Edit Modem Profile utility by selecting option “3. Exit”. 

6. Select “Set Password/Country.” 

Note: You must enable console redirection before you can run the Set Password/Country 

utility. This utility uses the serial port and baud rate specified for redirection to program the 

modem. (Console redirection can be enabled in the SCU or BIOS Setup Utility. Refer to the 

Server Software Guide for more information.) 

To verify the country information, choose “2. Configure Country Code.” Enter option 1, 

“View Country Code.” 

Note: If the country information is not correct, select menu option “2. Change Country Code” 

from the Configure Country Code menu. This menu option allows you to configure the modem 

to operate in another country. 

If your country does not display for selection, contact the appropriate support center defined in 

the System Site Log. 

7. Select “3. Exit” to return to the Set Password/Country menu. 

8. Using the Set Password/Country option, define one or more modem passwords to protect your 

server from unauthorized use. Define call-back or call-through passwords using the “1. 

Administer Passwords” option from the Set Password/Country menu. 

9. From the Administer Passwords menu, you can view all currently defined passwords, define 

and delete individual call-back or call-through passwords, and enable and disable all password 

checking at the modem. 

For remote support, you must define at least one password and enable password checking. (If 

password checking is disabled, password is not effective; therefore, server is not secure.) Select 

“2. Define Password” and press ENTER to define a password. Provide password and optional 

call-back number information when prompted by the utility. After providing the information, 

press “4. Enable Password Checking” and ENTER to enable password checking. 



Note: Password 0 contains the remote password. This is a call-through or call-back password 

that can be manipulated remotely. Password 0 is automatically modified when you enable or 

disable the remote password using the “Set Remote Password” and “Delete Remote Password” 

programs on the Modem Utilities menu. The next section discusses the remote password. 

Never enable passwords without defining at least one call-back or call-through password. If 

you enable passwords but do not define a password, remote modem access is impossible. Also, 

if you delete a password, you must disable password checking. 

10. Select “6. Exit” from the Administer Passwords menu, and then select “3. Exit” from the Set 

Password/Country Options menu. 

11. Press ESC to return to the Modem Utilities menu. 

12. Select “Auto-answer On/Off” and then “Enable Auto-answer.” At the prompt, press any key 

to continue. 

Note: For the modem shipped with your server, “Enable Auto-answer” automatically enables 

password checking for security. In order to connect to the server from a remote location, define 

at least one call-back or call-through password. 

13. Press ESC until you reach the Main menu of the Diagnostic Partition or Platform CD-ROM. 

14. Select “Reboot System.” At the “Reboot Now” message, press ENTER. 

Using a Remote Password 







When you run the modem utilities from the Diagnostic Partition or Platform CD-ROM, they 

initialize the serial port and modem. The utilities transmit modem command strings through the 

serial port. 

Using the serial port and transmitting commands to the modem disrupts console redirection 

functions provided by the system BIOS. A person who is accessing the server remotely relies on 

console redirection to view the server screen and input keyboard data. If redirection is disrupted by 

the modem utilities, there is no remote indication of what is happening on the server screen or what 

to enter at the keyboard. For these reasons, you cannot run most of the modem utilities remotely. 

For security reasons, two modem applications on the Diagnostic Partition and Platform CD-ROM 

are written especially for remote use. These applications set or delete a remote password. 

It is important to be able to set and delete the remote password from a remote location. This allows 

remote management of a server in a “lights out” environment, if the server console and keyboard 

hardware are not easily accessible, or if local personnel are not sufficiently trained. 

In these situations, call-back passwords are required to be defined for the server’s modem, for 

security reasons. Console redirection should be enabled by default and the modem set for autoanswer 

with one or more call-back passwords defined. 

4-16 Remote Support


A user can then dial into the modem, enter the password, receive the call-back and perform 

necessary remote debug, configuration, and update tasks. In addition, if more expert support is 

required, the capability exists to define a call-through or call-back password remotely. 

This call-through or call-back password is the remote password. It is automatically stored in the 

modem as Password 0. When you select “Delete Remote Password,” Password 0 is automatically 

cleared. 

The Set Remote Password and Delete Remote Password utilities are designed to initialize and 

command the modem only when all necessary information has been obtained from a remote user. 

After this, the serial port and modem are initialized, the current connection is hung up, the modem 

is commanded, and the system is reset to restore console redirection capabilities. No other 

passwords (but Password 0) are affected. No other modem strings (except the update password 

command string, at*p) are transmitted. 

Note: As mentioned in the “Modem and System Security” section earlier in this chapter, you 

should enable a call-through password only for the minimum time required for support purposes. 

When you enable the call-through password, inform a support person immediately and allow them 

access to the server through the modem. 

Configuring Other Modems 

There are certain modem configuration settings required for remote management. Review this 

section if you selected “Other” as your modem vendor while running the Edit Modem Profile 

utility. 

If you do not have a Lasat Safire modem, you must verify (perhaps also modify) the modem (AT) 

command strings that are used by the modem utilities on the Diagnostic Partition and Platform CD- 

ROM. The exact settings of the strings depend on the command set supported by your modem. The 

following information provides guidelines regarding how to configure your modem. 

You can use the Edit Modem Profile utility to edit the modem (AT) commands used by the 

Diagnostic Partition and Platform CD-ROM modem utilities. Refer to the “Enabling the Remote 

Support Modem” section earlier in this chapter and Chapter 3 of the Server Software Guide 

(OctaSCALE) for additional information about using the Edit Modem Profile utility. 

Note: Default settings for the “AT” command strings used by the Modem Configuration utility are 

described in detail in the “How the Modem Configuration Utilities’ AT Command Strings Are 

Defined” section of Chapter 3 in the Server Software Guide (OctaSCALE). 

You can edit any modem (AT) command strings used by the modem utilities on the Diagnostic 

Partition or Platform CD-ROM. However, because the CD-ROM is a read-only device, these 

changes are made to a RAMDisk file. The changes are in effect from the time you enter them until 

the next reboot of the server. At system reboot, the RAMDisk and its contents are lost. 



General Modem Configuration Requirements 

Configure the remote access modem to perform as follows: 

• Ignore the DTR signal line. The modem must ignore DTR since this line toggles low when the 

server is rebooted. Ignoring the DTR line allows the modem to maintain a session through 

system reboot. 

• Force the Carrier Detect line to follow Off-Hook/On-Hook. 

• Not return result codes or only provide result codes in originate mode. 

• Operate with command echo off. 

• Operate at the same line speeds as console redirection. Some modems remember the last line 

speed used. These modems might not operate correctly if they are initialized at one speed (for 

example, 9600 baud) and redirection is set for a different speed (for example, 19.2 K baud). 

• Maintain settings across sessions. 

For example, assume that a remote reboot invokes a new hardware configuration. In this case, the 

modem must maintain the remote session so that support personnel can verify that the server boots 

correctly and problems have been resolved. 

Initialization Settings 

The following table shows sample AT commands that should be included in the remote support 

modem’s Enable Auto-answer initialization string. 

These commands are for a Hayes-compatible modem; they may vary among different modems. 

Characteristic 

DTR ignored 

DSR forced on 

LSD (line signal detect, corresponding 

to CD - Carrier Detect) follows 

standard RS-232 operation - This 

should be OFF when on-hook 

No result codes or result codes only in 

originate mode 

Command character echo disabled 

Asynchronous operation with AT 

command set dialing 

Set for auto-answer 

AT Command 

(&D0) 

(&S0) 

(&C1) 

Note: This setting is required so that BIOS and UNIX MP-RAS 

can detect when someone is connected to the modem by 

sensing the Carrier Detect state. When Carrier Detect is low, 

console redirection information is not transmitted through the 

serial port. 

(Q1) or (Q2) 

(E0) 

(&M0) 

(S0=1) 

4-18 Remote Support

Preparing the Remote Location 


This section describes how to prepare a system to act as a remote terminal when remote 

management of your server is required. 

Using SM/Remote for Preparation of Remote Location 

The SM/Remote client component acts as an ANSI terminal emulator when connected to a server 

booted under DOS (Diagnostic Partition), in the process of booting, or when running UNIX MP- 

RAS from the command line. The key-mappings are pre-defined to work with the server. See the 

Remote Services User Guide for additional configuration information. 

Using Other Terminal Emulation Software 

You may alternately use other terminal emulation software, such as PROCOMM PLUS. However, 

if you have the SM/Remote client component installed, you do not need other software. 

If you want to use PROCOMM PLUS, use the guidelines in this section to configure PROCOMM 

PLUS, Version 3.0. PROCOMM PLUS is the only communications program tested to date (other 

than SM/Remote) that fully supports the ANSI BBS standard and ANSI color. In addition, you 

can configure extended keyboard mapping information with PROCOMM PLUS. 

General Requirements 

You need the following to support a system from a remote location with PROCOMM PLUS, 

Version 3.0: 

• Analog phone line (digital phone lines do not work with the modem) 

• High speed modem (a 28.8 Kbps modem is recommended if you are running console 

redirection at 38.4 K baud speeds. However, you can also use a 14.4 Kbps modem if you 

reduce the redirection speeds accordingly.) 

• Windows operating environment (Windows NT Version 4.0, or Windows 95) 

PROCOMM PLUS Settings 

Information in this section is based on the following assumptions: 

• You performed an Express Install of PROCOMM PLUS, Version 3.0 

• PROCOMM is defined to operate on Serial Port A or B with your remote support modem 

• You selected a default window setup 

To connect to the server, run the PROCOMM PLUS Terminal application. You can select this 

application from the PROCOMM PLUS Program Manager Group. 



Configuring PROCOMM PLUS Terminal Software 

To configure your PROCOMM PLUS Terminal software: 

1. Press ALT-F8 to start the PROCOMM PLUS Keyboard Editor utility. Use the keyboard 

mapping information provided in the sections “Keyboard Input” and “Key Mapping for Non- 

ASCII Keys” to define valid keystroke combinations required by the console redirection 

software. Save the keyboard information to a keyboard file, 4300.kbd. 

2. Using the PROCOMM PLUS Dialing Directory, define a new data entry that represents the 

server to be managed remotely. As part of this definition, provide the following information: 

– Phone number of the analog line that connects to the server 

– The type of connection: internal, local, long distance, or international 

– Terminal type = ANSI BBS 

– Parity = None 

– Data bits = 8 

– Stop bits = 1 

– Protocol = ZMODEM 

3. After defining the data entry, select “OK” to continue. The user is returned to the main 

window. Select “File”>”Save As” from the Dialing Directory action bar. You can now return 

to the “Terminal” window to continue defining the terminal parameters. 

4. Select the Setup/Data/Terminal Options menu items from the Dialing Directory action bar. 

Select “Terminal Options.” 

5. At the Terminal Options window, define the following parameters: 

– Terminal Size = 25 Rows and 80 Columns 

– Terminal Keyboard File = 4300.kbd (You can edit this file from the Terminal Options 

menu by pressing the “Edit Keyboard File” button.) 

– Toggle support OFF for “Line Wrap” and “Destructive Backspace” 

– Select the “Advanced” button and toggle “Treat Music Sequence as Delete Line” ON 

6. Select Setup menu and open [Current] Setup window. 

– For the Current Data Connection window, select “Lasat Unique 22800…” or your other 

modem. (Use “Install new modem or connection” button for another modem.) 

– Press “Connection Setup” and select. 

– Turn off Drop DTR between calls. Turn off Drop DTR to hang up. 

– Select baud rate (38.4 K for Lasat). 

7. From the button list at the left of the current window, select “Data/Modem Connection.” 

Verify that the “Use hardware flow control” toggle is ON. 

8. From the button list at the left, select “Terminal Fonts.” Verify that the “PCPlus 437” font is 

selected. 

9. From the button list at the left, select “Terminal Colors.” Set the background color to black. 

10. Press the “OK” button at the bottom left corner to save the terminal parameter settings. 

4-20 Remote Support


11. To dial the modem, open the “Dialing Directory.” Highlight the entry that represents the server 

to be remotely managed. Click the “Dial” button at the bottom right of the window. 

Additional PROCOMM settings may be required to transfer files. Several options are possible. See 

the “Transferring Files To and From a Remote Location” section later in this chapter for details. 

Keyboard Input 

The local server maps keyboard input from the remote console as follows: 

If the key... 

Has an ASCII mapping (such 

as A or CTRL + A) 

Does not have an ASCII 

mapping (such as F5 or Page 

Down) 

Then... 

The ASCII character typed at the remote console is transmitted directly 

to the local server and placed in the local server’s keyboard buffer. 

The character typed at the remote console is translated by the 

PROCOMM software to the keystroke combination defined in the 

keyboard file. This combination is then transmitted to the local server. 

The local system translates the keystroke combinations back to the 

appropriate keyboard character and places the character in the local 

keyboard buffer. 

The table in the following section defines key mappings expected by BIOS and UNIX MP-RAS 

console redirection software. You can define these mappings in PROCOMM PLUS by performing 

the following actions: 

• Pressing ALT-F8 in the “Terminal” window to start the PROCOMM Keyboard Editor utility 

• Selecting a key to be defined from the displayed keyboard by tabbing to the key or pressing the 

left mouse button when the cursor is positioned over the key 

• Pressing the SPACEBAR to edit the key’s mapping 

• Defining the “Normal” key combinations as documented in the section that follows 



Key Mapping for Non-ASCII Keys 

The following table defines mappings for non-ASCII keys. NS means not supported (no key 

equivalent). 

Note: Do not type ESC for “^[“; type the circumflex key (SHIFT+6) followed by the left square 

bracket. 

Key Normal SHIFT CTRL ALT 

F1 ^[OP NS NS NS 

F2 ^[OQ NS NS NS 

F3 ^[OR NS NS NS 

F4 ^[OS NS NS NS 

F5 ^[OT NS NS NS 

F6 ^[OU NS NS NS 

F7 ^[OV NS NS NS 

F8 ^[OW NS NS NS 

F9 ^[OX NS NS NS 

F10 ^[OY NS NS NS 

F11 ^[OZ NS NS NS 

F12 ^[O1 NS NS NS 

Print Screen NS NS NS NS 

Scroll Lock NS NS NS NS 

Pause NS NS NS NS 

Insert ^[[L NS NS NS 

Delete (7Fh) NS NS NS 

Home ^[[H NS NS NS 

End ^[[K NS NS NS 

Page Up ^[[M NS NS NS 

Page Down ^[[2J NS NS NS 

Up Arrow ^[[A NS NS NS 

Down Arrow ^[[B NS NS NS 

Right Arrow ^[[C NS NS NS 

Left Arrow ^[[D NS NS NS 

Tab ^I (=09h) NS NS NS 

4-22 Remote Support

Verifying That Remote Support is Functioning Properly 

Verifying That Remote Support is Functioning 

Properly 

This section tells you how to verify that remote support is functioning properly. 

Setting Up the Server 

This section explains how to set up your server for remote support from the Diagnostic Partition 

and the Platform CD-ROM. 







Verifying and Setting Up From the Diagnostic Partition 

To set up and verify your remote support settings from the Diagnostic Partition: 


reboot it. 






3. Select “Run Utilities and Diagnostics.” 

4. Select “System Config Utils.” 

5. Select “Execute SCU.” The System Configuration Utility title screen appears, press any key 

to continue when prompted. 

Note: When you select this step for the first time, the Password Menu appears. Press ESC to 

continue. 

6. Select “Step 3: Change Configuration Settings.” 

7. Select “System Board.” 

8. Scroll down to “Console Redirection.” Change or verify the following settings: 

System Board Function 

Recommended Setting 

Com Port for Redirection Enable Redirection On COM A Port 3F8H/IRQ 4 

Serial Port Baud Rate 

Flow Control 

38.4 Baud 

RTS/CTS & CD 

9. Press ESC to return to the SCU main menu. 



10. Select “Step 4: Save Configuration.” 

11. Select “Step 6: Exit.” 

IMPORTANT: Do not reboot at this time. 

12. Define a call-back or call-through password for the modem, as described in the “Enabling the 

Remote Support Modem” section earlier in this chapter. (If you are defining a call-through 

password, define it as Password 0.) 

13. From the Modem Utilities menu, select “Auto-answer On/Off” and then “Enable Auto-answer” 

from the Auto-answer menu. 

14. Press the keyboard’s left arrow or ESC three times to return to the Main menu of the 

Diagnostic Partition. Select “Reboot System” from this menu. Highlight “Reboot Now” and 

press ENTER. 

15. Press D (when prompted) to enter the Diagnostic Partition. 

16. Select “Run Utilities and Diagnostics” from the MS-DOS Startup menu. 

The Main menu of the Diagnostic Partition should display. 

At this point, a remote location must be configured to access your server and verify the operation 

of the remote management components. If you need assistance with this procedure, contact the 

appropriate support center listed in the System Site Log. 

Verifying and Setting Up From the Platform CD-ROM 

To set up and verify your remote support settings from the Platform CD-ROM: 


2. Turn on the video display monitor and the server or, if your server is already running, reboot it. 







press ENTER. 

5. Select “System Config Utils.” 

Note: If the Diagnostic Partition is not installed, and you are executing from the Platform CD- 

ROM, you must first select “Execute Utils” from CD. 

6. Select “Execute SCU.” 

7. Select “Step 3: Change Configuration Settings.” 

8. Select “System Board.” 

4-24 Remote Support


9. Scroll down to “Console Redirection.” Change or verify the following settings: 

System Board Function 

Recommended Setting 

Com Port for Redirection Enable Redirection On COM A Port 3F8H/IRQ 4 

Serial Port Baud Rate 

Flow Control 

38.4K Baud 

CTS/RTS & CD 

10. Press ESC to return to the SCU main menu. 

11. Select “Step 4: Save Configuration.” 

12. Select “Step 6: Exit.” 

IMPORTANT: Do not reboot at this time. 

13. Define a call-back or call-through password for the modem, as described in the “Enabling the 

Remote Support Modem” section earlier in this chapter. (If you are defining a call-through 

password, define it as Password 0.) 

14. From the Modem Utilities menu, select “Auto-answer On/Off” and then “Enable Auto-answer” 

from the Auto-answer menu. 

15. Press the keyboard’s left arrow or ESC three times to return to the Main menu of the Platform 

CD-ROM. Select “Reboot System” from this menu. Highlight “Reboot Now” and press 

ENTER. 


17. Select “Run CD Utilities and Diagnostics.” 

The Main menu of the Platform CD-ROM should display. 

At this point, a remote location must be configured to access your server and verify the operation 

of the remote management components. If you need assistance with this procedure, contact the 

appropriate support center listed in the System Site Log. 

Verifying Remote Management Operation 

To verify the operation of the remote management components, perform the following steps: 

1. Configure and dial from a remote terminal with PROCOMM PLUS or SM/Remote as 

described in the “Preparing the Remote Location” section earlier in this chapter or in the NCR 

Remote Services User Guide. 

2. Enter your call-back or call-through password when prompted by the modem. 

– If you use a call-through password and enter it successfully, you should see the Diagnostic 

Partition or Platform CD-ROM Main menu on your remote terminal. 

Note: Video buffering may need to be refreshed here. 

– If you use a call-back number, your current call is disconnected and the modem dials the 

call-back number. The server transmits the Diagnostic Partition or Platform CD-ROM 

Main menu to the remote terminal after the call-back connects successfully. 



3. From the remote terminal, select the following in sequence from the Diagnostic Partition or 

Platform CD-ROM menus: 

– System Config Utils 

– View Version Info 

– View S/W Version 

Verify that the version information displays exactly as it displays when “View S/W Version” is 

selected from the local console. 

4. Press ESC twice to exit the “View Version Info” utility and return to the Diagnostic Partition 

or Platform CD-ROM main menu. 

5. If you accessed the server with a call-through password, select the following in sequence from 

the menus: 

– Remote Support 

– Modem Utilities 

– Delete Remote Passwd 

As part of the “Delete Remote Passwd” processing, the system disconnects your call and 

disables the call-through password. 

6. If you accessed the server with a call-back password, disconnect the call using the Hang Up 

button (red telephone) in PROCOMM’s “Terminal” window. If you are using SM/Remote, 

use the “Disconnect” option in the Connect menu (accessed from the program’s action bar). 

7. Remove all non-production or test-related call-back or call-through passwords from the local 

console. To do this, follow the instructions in the next section. 

4-26 Remote Support

Disabling Remote Support Passwords and Modem Access 

Disabling Remote Support Passwords and Modem 

Access 

Remote management capabilities are disabled differently in the following situations: 

• When operating remotely 

• From the local server 

• From UNIX MP-RAS 

• From Windows NT 

The following sections discuss these situations in detail. 

Disabling Modem Passwords When Operating Remotely 







If you are using a call-through password to operate remotely and have completed debug and repair 

of a system, you must delete the password. 

From the Diagnostic Partition or Platform CD-ROM environments, select “Delete Remote 

Password” from the Modem Utilities menu. It is important to perform this function because the 

remote password is a call-through password that permits anyone who types it correctly to access 

your server’s console. 

If you are using a call-back number to operate remotely and have completed debug and repair, you 

do not need to do anything to disable remote support. You should hang up the current connection 

using PROCOMM’s Hang Up button in the upper right corner of the “Terminal” window. If you 

are using SM/Remote, use the “Disconnect” option in the Connect menu (accessed from the 

program’s action bar). 

You cannot delete passwords 1 through 3 remotely – you can only delete password 0 remotely. 

This requires the ability to execute the modem utilities remotely on the Diagnostic Partition or 

Platform CD-ROM. As discussed in the section “Using a Remote Password,” execution of most of 

the modem utilities is not possible from a remote location. 

Disabling Modem Passwords and Access from the Local Server 

To disable remote support when operating from the local server, first select “Hang Up” from the 

Modem Utilities menu on the Diagnostic Partition or Platform CD-ROM. 

If you defined a call-through password (or a call-back password that is no longer needed), perform 

the following steps to delete this password: 


Disabling Remote Support Passwords and Modem Access 

1. Select “Configure Modem” from the Modem Utilities menu on the Diagnostic Partition or 

Platform CD-ROM. 

2. Select “Set Password/Country” from the Modem Configuration menu. 

3. From the Set Password/Country main menu, press 1 and ENTER to select “Administer 

Passwords.” 

4. From the Administer Passwords menu, press 3 and ENTER to select “Delete Password.” 

5. At the prompt, enter the number of the password to be deleted. 

If you want auto-answer mode to remain active (this activity can only be performed locally), no 

further action is required. 

If you want to disable modem call-back or call-through access (this activity can only be performed 

locally), select “Auto-answer On/Off” from the Modem Utilities menu and then “Disable Autoanswer” 

from the Auto-answer menu on the Diagnostic Partition or Platform CD-ROM. After you 

disable auto-answer, remote modem access is prevented until you select “Enable Auto-answer” or 

until you dial out from the server through the modem. 

Note: If you enable your modem for auto-answer, the command string that performs this function 

also enables password checking. 

Limitations of “Disable Password Checking” 

You cannot disable remote access by selecting the “Disable Password Checking” option from the 

Configure Modem menu. This option disables password checking only. 

If you select “Disable Password Checking” after enabling the modem for auto-answer, a caller has 

free access to your system console. Although operating system environments provide passwords, 

this is not true at the BIOS or Diagnostic Partition and Platform CD-ROM levels. 

IMPORTANT: It is recommended that you never disable password checking for the modem. 

Disabling Modem Passwords and Access from UNIX MP-RAS 

From the UNIX MP-RAS environment, you can run the cu utility to disable modem passwords and 

auto-answer mode. For more information on the UNIX MP-RAS cu command, refer to your 

operating system documentation. 

For information about using MP-RAS to define and delete modem passwords, refer to the “Setting 

Modem Passwords in UNIX MP-RAS” section later in this chapter. 

Disabling Modem Passwords and Access from Windows NT 

Within the Windows NT environment, you can use the SM/Remote software, the Terminal 

program, Remote Access Service (RAS), or other modem-related NT applications to disable 

modem passwords and auto-answer mode. 

For more information, refer to your operating system documentation and the “Modem 

Configuration and Dialing into a Windows NT System” section later in this chapter. 

4-28 Remote Support

Transferring Files To and From a Remote Location 


This section explains how to send files to and from your server. 

You can perform the following types of file transfers from the Diagnostic Partition or Platform 

CD-ROM menus: 

• Download files from a remote location to the server 

• Upload files from the server to a remote location 

If the file transfer is unsuccessful, the server will automatically reboot. If the file transfer is 

successful, the default is not to reboot the server. This reboot behavior upon successful transfer 

can be controlled either by the transfer program’s -r command line option or in the file transfer 

configuration file. 

Using SM/Remote for File Transfers 

Using the SM/Remote client component, you may transfer files to and from a server running DOS 

(Diagnostic Partition mode), UNIX MP-RAS, or Windows NT. See the NCR Remote Services 

User Guide for more information. 

PROCOMM Settings 

To transfer files using PROCOMM at your remote location, you can use either the default 

ZMODEM or the YMODEM protocol. 

ZMODEM Settings 

The following table shows PROCOMM software settings required to use the ZMODEM protocol. 

Option 

Receiver Crash Recovery 

Receiver Overwrite Options 

Sender Crash Recovery 

Sender Overwrite Options 

Transmit Window 

Required Setting 

Crash Recovery Off 

Always Overwrite 

Crash Recovery Off 

Always Overwrite 

2K - Window 

This setting is necessary when transmitting large files to your server at 

38.4 K baud. This alleviates (but does not eliminate) a problem where 

ZMODEM detects “Bad CRC” and re-sends many packets. If file 

downloads are terminated due to excessive retries, use 19.2 K baud. 

Verify these settings (and modify them if necessary) by selecting “Setup/Data/Transfer Protocol” 

from PROCOMM’s Terminal window action bar. Perform the following actions from the Transfer 

Protocol window: 

1. Select “Change Settings” for “Receiver Crash Recovery” settings. 

2. Set the receiver/sender “Crash Recovery” and “Overwrite” options as specified in the table. 



3. Select “Change Settings” for “Sender Crash Recovery” settings. 

4. Set the receiver/sender “Crash Recovery” and “Overwrite” options as specified in the table. 

5. Select “Transmit Method” and select “2K-Window.” 

YMODEM Settings 

If you plan to use the YMODEM protocol, make sure that you select the receiver crash recovery 

option, “Overwrite Existing File.” All other settings, as shown in the previous section, remain the 

same. 

Note: You can change the transfer protocol from ZMODEM to YMODEM by selecting 

“Setup/Data/Transfer Protocol” from PROCOMM’s Terminal window action bar. From the 

Transfer Protocol window, select the down arrow button to the right of the Current Transfer 

Protocol list box. 

Downloading Files 

This section explains how to download files from a remote location to the server using the 

Diagnostic Partition or the Platform CD-ROM. 

Downloading Files Using the Diagnostic Partition 

To download (receive) files from a remote location to the server using the Diagnostic Partition: 


reboot it. 







ENTER. 

4. Select “Remote Support” from the Main menu. 

5. Select “File Transfer Utils” from the Remote Support menu. 

6. Select “File Download” from the File Transfer Utilities menu. 

The system transfers you to a DOS shell and displays a DOS prompt. 

7. Use the rf command to upload files. The following section explains how to use this command. 

You can obtain a list of valid command line options by entering rf -h at the DOS prompt. 

4-30 Remote Support


Downloading Files Using the Platform CD-ROM 

To download files to the server from a remote location using the Platform CD-ROM: 









press ENTER. 

Note: If the Diagnostic Partition is not installed, and you are executing from the Platform CD- 

ROM, you must first select “Execute Utils” from CD. 



7. Select “File Download” from the File Transfer Utilities menu. 


8. Use the rf command to download files. The following section explains how to use this 

command. You can obtain a list of valid command line options by entering rf -h at the DOS 

prompt. 

Using the rf Command 

Use the rf (receive file) command to download files from a remote location to the server. By 

default, the rf command uses the ZMODEM protocol for file transfer. You can specify a command 

line option that lets you use the YMODEM protocol. 

At the C: prompt, type the syntax for the rf command as follows: 

rf 



rf Command Options 

The following table lists the command line options for the rf command, defines their possible 

values, and gives a brief description of each option. Default values are designated in boldface type. 

Option Values Description 

-b 300, 1200, 2400, 

4800, 9600, 19200, 

38400, 57600, 115200 

Baud rate 

Note: The file transfer baud rate must be the same as the console 

redirection baud rate. Only 9600, 19200, and 38400 are 

recommended. 

-dd Directory into which files are downloaded 

-h Display online help text 

Note: If you do not use the -dd option, the default directory is the 

current directory (\tmp) used. 

-p 1, 2 Server serial (COM) port to use for file transfer. Default is 1. 

Note: The COM port must be the same as the console redirection 

port. 

-r Reboot the server after receiving files 

-s r - RTS/CTS 

n - none 

Type of flow control to use. Default is RTS/CTS. 

Note: The flow control setting must be the same as the console 

redirection flow control setting. 

-w 1-60 (10) Seconds to wait before receiving files. Default is 10 seconds. 

Note: You have approximately 38 seconds after the specified wait 

period to send the file from a remote location. If the file is not 

received in this time period, the rf program assumes that the file 

transfer failed. For example, using the default of 10 seconds, you 

must send the file from a remote location between 10 and 38 seconds 

after the entering the rf command. 

-cr 

Turn off crash recovery (ZMODEM only) 

-irq 1-8 Interrupt number for the board to which this port is connected. The 

default IRQ is for Serial Port A as COM1 (that is, IRQ4). If the 

setting is not modified, the system will automatically assign the IRQ 

to the default. 

-base Base address of the first UART (lowest address) on the board 

-y Use YMODEM for file transfer 

Note: When running the rf utility from the Platform CD-ROM, be sure to download a file to a 

“real” directory. When running from the Platform CD-ROM, your current directory may be a 

RAMDisk. (You can determine if you are in a RAMDisk directory by entering the DOS dir /p 

command to check the volume name. If the volume name is MS-RAMDRIVE, then you are 

running from a RAMDisk directory.) 

If the current directory is a RAMDisk directory and you did not override the download directory 

setting, files are downloaded to the RAMDisk. In this case, when the server is rebooted, the 

RAMDisk directory and its contents are lost. 

4-32 Remote Support


Download Filenames 

The rf utility assigns the filenames specified at the remote (sending) location. You cannot override 

these filenames. 

rf Example 

The following command starts the receive file program on the remote server: 

rf 

If the -w option is not given, the program waits about 10 seconds before it expects to start 

receiving files from the remote location. If you did not specify a directory name with the -dd 

option, files are placed in your current directory. The filenames are the same as those specified at 

the remote (sending) location. 

Note: For more detailed information on the sf command, see Chapter 7 in the SM/Remote User 

Guide Release 2.0. 

Uploading Files 

This section explains how to upload files from the server to a remote location from the Diagnostic 

Partition or the Platform CD-ROM. 

Uploading Files Using the Diagnostic Partition 

To access the File Transfer Utilities menu from the Diagnostic Partition and upload files from the 

server to a remote location: 


reboot it. 







ENTER. 


Note: If the Diagnostic Partition is not installed and you are executing from the Platform CD- 

ROM, you must first select “Execute Utils from CD.” 


6. Select “File Upload” from the File Transfer Utilities menu. 


7. Use the sf (send file) command to upload files. The next section explains how to use this 

command. You can obtain a list of valid command line options by entering sf -h at the DOS 

prompt. 



Uploading Files Using the Platform CD-ROM 

To access the File Transfer Utilities menu from the Platform CD-ROM and upload (send) files 

from the server to a remote location: 









press ENTER. 

Note: If the Diagnostic Partition is not installed, you must first select “Execute Utils from 

CD.” 


Note: If the Diagnostic Partition is not installed and you are executing from the Platform CD- 

ROM, you must first select “Execute Utils from CD.” 


7. Select “File Upload” from the File Transfer Utilities menu. 


8. Use the sf (send file) command to upload files. The next section explains how to use this 

command. You can obtain a list of valid command line options by entering sf -h at the DOS 

prompt. 

Using the sf Command 

Use the sf (send file) command to upload files from the server to a remote location. By default, the 

sf command uses the ZMODEM protocol for file transfer. You can specify a command line option 

that lets you use the YMODEM protocol. 

At the c: prompt, type the syntax for the sf command as follows: 

sf 

4-34 Remote Support


sf Command Options 

The following table lists the command line options for the sf command, defines their possible 

values and gives a brief description of each option. Default values are designated in boldface type. 

Option Values Description 

-b 300, 1200, 2400, 

4800, 9600, 19200, 

38400, 57600, 115200 

Baud rate 

Note: The file transfer baud rate must be the same as the console 

redirection baud rate. Only 9600, 19200, and 38400 are 

recommended. 

-h Display online help text 

-l File containing a list of files to send. (You might want to create such a 

file if you frequently send the same files.) 

Note: The specified file should be an ASCII file containing one 

filename per line. 

-p 1, 2 Server serial (COM) port to use for file transfer. Default is 1. 

Note: The COM port must be the same as the console redirection 

port. 

-r Reboot the server after sending files 

-s r - RTS/CTS 

n - none 

Type of flow control to use. Default is RTS/CTS. 

Note: The flow control setting must be the same as the console 

redirection flow control setting. 

-w 1-60 (10) Seconds to wait before sending file(s) to a remote location 

Note: You have approximately 30 seconds after the specified wait 

period to send the file(s) to a remote location. The wait period allows 

time to prepare the remote system to receive the file(s). If the remote 

location does not acknowledge the request to send the file(s) in this 

time period, the sf program assumes that the file transfer failed. For 

example, using the default of 8 seconds, the remote system must 

acknowledge and begin processing the request to send file(s) 

between 8 and 38 seconds after you enter the sf command. 

-irq 1-8 Interrupt number for the board to which this port is connected. The 

default IRQ is for Serial Port A as COM1 (that is, IRQ4). If the 

setting is not modified, the system will automatically assign the IRQ 

to the default. 

-base Base address of the first UART (lowest address) on the board 

-re 

Allow wildcards for filenames. Also scans sub-directories. 

-y Use YMODEM for file transfer 



Specifying sf Filenames 

You can send multiple files using a single sf command. If you enter multiple filenames on the sf 

command line, type a blank space between filenames. 

Alternately, you can define a list of filenames in an ASCII file (one name per line). Use the -l 

command line option to specify this ASCII file name when you enter the sf command. 

sf Examples 

The following command sends the config.sys and autoexec.bat files from the server to a remote 

location via ZMODEM: 

sf c:\config.sys c:\autoexec.bat 

The following command sends one or more files which are listed (one per line) in the c:\files.txt 

file: 

sf -l c:\files.txt 

For example, the c:\files.txt file might contain the following list of files to be sent: 

c:\autoexec.bat 

c:\config.sys 

c:\log\error.txt 

Note: For more detailed information on the sf command, see Chapter 7 in the SM/Remote User 

Guide Release 2.0. 

4-36 Remote Support

Modem Configuration in UNIX MP-RAS 


The modem shipped with your system can be used for normal UNIX activity without any further 

configuration. However, if the modem is to be used for remote console operations (such as access 

from a remote support center or help desk), you must configure the modem within the Diagnostic 

Partition or MP-RAS. 

After installation of the operating system is complete, you can log in and perform the procedure 

below: 

PLEASE READ BEFORE PERFORMING THE STEPS BELOW: Defining modem callback 

or call-through passwords may compromise the ability of some applications to remotely 

support your system. 

It is NOT recommended to use call-back or call-through passwords (especially if modem pools are 

used by support personnel, or if your system has an application which does not support use of callback 

passwords). Therefore, only enable remote access when remote support is required. Note: 

Set or verify a modem password and send the initialization string to the modem each time you want 

to use the remote support modem. 

1. Add the following line to the end of the /etc/uucp/modems file: 

Direct term/00,M - 38400 safire288init 

2. Edit the /etc/uucp/dialers file to correspond to the modem settings required by the Diagnostic 

Partition. 

– Locate the safire288init string 

– Change *C0 to *C1 

– At the end of the line, add a space and then type ATQ1 

– Save your modifications 

3. Set a call-back or call-through password. Refer to the “Setting Modem Passwords in UNIX 

MP-RAS” section for information about setting a password. 

4. Type the following command at the prompt and press ENTER to send the initialization string 

to the modem: 

/usr/lib/uucp/setmodem -d -m safire288init /dev/term/00 

Note: There are some security issues related to having an Auto-answer modem enabled on your 

server. Refer to the “Configuring a Remote Support Modem” section for additional information. 

Enable Console Redirection 

Enter the following command to enable console redirection while UNIX MP-RAS is running: 

contty -s /dev/term/00 -b 38400 -p 

where the -b parameter specifies the redirection baud rate and the -p parameter specifies that 

redirection should be maintained through server reboot. 



Access From a Remote Terminal 

To access the server’s BIOS and MP-RAS consoles from a single remote terminal running 

PROCOMM PLUS or SM/Remote software, you must specify the “ansi-bbs” terminal type in 

MP-RAS. On the system console, use the following instruction to specify this: 

TERM=ansi-bbs 

Send a String to the Remote Support Modem 

To send an initialization string to the remote support modem, use the following command: 

/usr/lib/uucp/setmodem -d -m safire288init /dev/term/00 

Note: The setmodem command uses information in the /etc/uucp/Dialers file to initialize the 

modem. The modem command in the dialers file is designed to work with the default settings of the 

Diagnostic Partition and Platform CD-ROM modem utilities, and the default configuration of 

BIOS-level console redirection. 

If you change the modem command string in the dialers file and send the modified command to the 

modem, it might configure the modem incorrectly for BIOS redirection. A similar problem might 

occur if an MP-RAS application reconfigures the modem. 

If you experience problems when performing BIOS-level redirection, go to the Diagnostic Partition 

or Platform CD-ROM’s Modem Utilities menu and select “Auto-answer On/Off,” and then 

“Enable Auto-answer” and “Re-init Modem.” This synchronizes your modem with the current 

BIOS-level redirection settings. 

Setting Modem Passwords in UNIX MP-RAS 

Some modems provide call-through and call-back password support. These passwords are defined 

in the “Configuring a Remote Support Modem” section, found earlier in this chapter. The modem 

provided with your server supports these passwords. 

When using call-through passwords, the modem does not connect to the server system until the 

user at the remote system enters a valid call-through password. Do not confuse this with the 

operating system login password. The call-through password must be entered first and is in 

addition to any operating system login password. 

For modem setup for remote management, the call-through password provides a level of security 

when the server is out-of-service (for example, when the operating system is not running). 

Call-back passwords are similar to call-through passwords except a call-back password requires a 

call-back phone number as well as a password. 

With MP-RAS, there are two basic ways to set up either type of modem password. One is to 

include the passwords in the modem initialization strings in the /etc/uucp/dialers file. You can edit 

the initialization string directly with any editor program or modify it using the sysadm menus under 

the following tasks: 

 

 

4-38 Remote Support


Another method for defining a modem password is to connect directly to the modem using the cu 

utility and issue the appropriate modem commands. 

For the Lasat Safire 288 modem, there are up to four passwords for use as either call-back or callthrough 

passwords. The format of the modem command to set passwords is as follows: 

AT*Px:password:call-back_number 

where 

• x is the password number (0-3) 

• password is the modem password designated by the user, comprised of at least 6 and no more 

than 12 alphanumeric characters 

• call-back_number is the optional call-back phone number. The call-back_number is 

comprised of up to 22 numbers and dialing characters (dashes, commas and parentheses). 

When you set a call-through password, omit the call-back number and its preceding colon. 

Note: If you enter a password that contains less than 6 or more than 12 characters, the password 

currently stored at the specified password number is deleted. Also, the modem returns an error 

indicating that an invalid password was entered. Use this mechanism to manually delete a 

password. 

The following table lists other password-related AT commands: 

Command 

at*c1 

at*c0 

at*pn: 

at*l 

Description 

Enable password checking at the modem 

Disable password checking at the modem 

Define and store a password 

List all currently defined passwords 

For more detailed information, refer to the “How the Modem Utilities’ AT Command Strings are 

Defined” section in Chapter 3 of the Server Software Guide (OctaSCALE). 

Sample cu Session 

Following is a sample cu command session that shows how to set the modem’s password 0 to 

“SUPONLY4300” in call-through mode. The example assumes that you have a Lasat modem 

connected to the COM1 serial port. Commands typed by the user are in bold, system responses are 

in normal font, and comments on the sequence are in italics. 

IMPORTANT: The following is only a SAMPLE. See the “Other Modem Command Strings” 

section that follows regarding more options for configuring your modem. 

1. Starting at the shell prompt, enter: 

# cu -lterm/00 

The server displays: 

Connected 

2. Enter: 

ATE1Q0 



This command enables echo and OK responses. The modem may not echo this command back 

to you. The server displays: 

OK 

3. Enter: 

AT*L 

This command displays all current passwords as follows: 

0 - (blank or current password:call back number) 




Note: Only the Lasat modem has 4 passwords. 

4. Enter: 

AT*P0:SUPONLY4300 

This command sets the call-through password. The server displays: 

OK 

5. Enter: 

AT*C1 

This command enables password checking. The server displays: 

OK 

6. Enter: 

ATZ 

This command restores the modem state to no echo. 

7. Enter: 

ATEOQ1 

To reset modem result codes. 

8. Enter the following character to end the cu session: 

~ 

The server displays: 

Disconnected 

# 

Note: Password 0 contains the remote password. The remote password is a call-back or callthrough 

password that can be manipulated from a remote location. It is discussed in detail earlier in 

this chapter in the “Using a Remote Password” section. 

Password 0 is automatically modified when you enable or disable a password using the “Set 

Remote Password” and “Delete Remote Password” menu items on the Diagnostic Partition and 

Platform CD-ROM Modem Utilities menu. 

4-40 Remote Support


Setting Passwords in the Dialers File 

The alternate way to set modem passwords involves adding initialization strings to the 

/etc/uucp/dialers file. 

For example, assume that you want to define a call-through password of SUPONLY4300 and a 

call-back password of SUPPORT that dials 1-800-555-1212. 

You would add the following line to the dialers file: 

safire288passwd =,- 

, “” \MATQ0 OK\r AT*P0:SUPONLY4300 OK\r AT*P1:SUPPORT:1,800,555- 

1212 OK\r AT*C1 OK\r ATZ 

To initialize the passwords specified in the dialers file, enter the following command at the MP- 

RAS system prompt: 

/usr/lib/uucp/setmodem -d -m safire288passwd /dev/term/00 

Other Modem Command Strings 

When using the server’s modem in a UNIX MP-RAS environment, you may also need the 

following command strings: 

• Enable Auto-Answer – at&f0&d0&c1l3*k1*c1e0s0=1&q5 

• Disable Auto-Answer – ats0=0 

• Hang Up – ath0 

• Store Current Modem Configuration in Modem NVRAM – at&w0&w1&y0 

• Query Country Code – ati5 

• Initialize Modem – at&f0e0&d0&c1&k3 

• Disable Quite Mode and Enable Modem Response – atq0e1 

You can send these strings to the modem using the MP-RAS cu utility or the modem utilities on the 

server’s Diagnostic Partition or Platform CD-ROM. 

For more information on the individual command strings used by the Diagnostic Partition’s Modem 

Configuration utilities, see Chapter 3 in the Server Software Guide (OctaSCALE). 


Dialing into a UNIX MP-RAS System 

Dialing into a UNIX MP-RAS System 

UNIX MP-RAS provides two levels of access through a system’s serial (COM) ports: 

• If the contty command has been issued, or BIOS-level console redirection is active, MP-RAS 

transfers control of the system console to a remote user connected through the system serial 

port. 

• If the contty command has not been issued, and BIOS-level redirection is disabled, MP-RAS’s 

port monitor services control the system’s serial ports and present a normal login prompt to a 

remote user. 

4-42 Remote Support

Modem Configuration and Dialing into a Windows NT System 

Modem Configuration and Dialing into a Windows NT 

System 

SM/Remote provides facilities for a remote user to connect to a Windows NT server over a dial-up 

telephone line or local area network (LAN) for the purpose of diagnosing and troubleshooting 

problems. A remote console session is achieved using the “client” and “server” software 

components. More information can be found on these products in the NCR Remote Services User 

Guide. 

The following functionality is provided in an NT environment by SM/Remote: 

• Command line utilities to shutdown the server and to access the registry editor, event log 

viewer, and process viewer 

• Support for native Windows NT security 

• File transfers 

• Logged actions/results 

• Remote listing of active windows on server desktop 

• Remote screen capture 

• Remote chat 

• Remote modem configuration 

To issue any commands to the remote modem while connected to a server running Windows NT, 

you may use the "Remote Modem Chit Chat" feature of the SM/Remote client component. For 

more information about this feature, see the NCR Remote Services User Guide. 

The following modem (AT) command strings may be needed in the NT environment: 

• Enable Auto-Answer – at&f0&d0&c1l3*k1*c1e0s0=1&q5 

• Disable Auto-Answer – ats0=0 

• Hang Up – ath0 

• Store Current Modem Configuration in Modem NVRAM – at&w0&w1&y0 

• Query Country Code – ati5 

• Initialize Modem – at&f0e0&d0&c1&k3 

For more information on the individual command strings used by the Diagnostic Partition’s Modem 

Configuration utilities, see Chapter 3 in the Server Software Guide (OctaSCALE). 


Using the Server Monitor Module for Remote Management 

Using the Server Monitor Module for Remote 

Management 

The Server Monitor Module (SMM) is an ISA adapter with an onboard battery-backed processor. 

It provides server management and remote access capabilities for a server system. 

SMM Features 

Following is a summary of some of the features of the Server Monitor Module hardware: 

• Temperature monitoring of both an onboard and remote temperature probe 

• Voltage monitoring of key voltages in the server system 

• Ability to remotely reset or power up and down the server system 

• Delivery of alerts to a monitoring system or to a pager 

• Ability to redirect the server console to a remote system 

• Logging of system state changes and BIOS diagnostic information 

The SMM provides alerts and system information to a remote console even when the host is down 

or powered off. 

Installing the SMM 

To install the SMM, refer to the LANDesk ® Server Monitor Module Installation and User’s Guide 

packaged with the adapter hardware. After completing the installation of the adapter, run the 

configuration utility from the Diagnostic Partition or Platform CD-ROM. See Chapter 3, 

“Configuring Your Server,” in the Server Software Guide (OctaSCALE) for additional information 

about the configuration utility. 

Add the SMM adapter to your system configuration using the SMM configuration file, 

!int0016.cfg. The default resources required by the adapter are: 

Parameter 

Address 

IRQ 5 

DMA 3 

Default 

C8000 

PCMCIA Modem 

To provide alerting when the server is powered off or to support console redirection functions, a 

PCMCIA modem (14.4 to 28.8 KB) must be installed on the SMM. This modem can communicate 

with remote and server management software or a paging service. Setting up the modem is 

dependent upon the operating environment and the server administration application installed on 

the system. Refer to Server Monitor Module vendor documentation for additional information. 

4-44 Remote Support


Software 

Windows NT users can install the Server Manager Extended from the ValuePlus CD to operate 

with the Server Monitor Module. NCR’s Server Manager software does not support console 

redirection at this time, but it does support server management through the SMM. 

UNIX MP-RAS users must add the servermon package included with the operating system. 

Information on installing and using servermon and Server Manager is available with your 

operating system documentation. 

In order to use the server management and console redirection capabilities of the Server Monitor 

Module, you must install one of the following console monitoring software packages, depending 

upon your operating system: 

• For Windows NT users, install Server Manager Extended 5.1 

• For UNIX MP-RAS users, install the servermon and ldsm packages 

The Intel LANDesk Server Manager software is provided as part of Server Manager Extended 5.1. 

Refer to the documentation provided with the Server Manager software for information about 

installing the software, connecting to a Server Monitor Module, and using the various features of 

the SMM. 

Note: Only versions 5.0 or later of LANDesk provide the necessary attributes needed to work 

correctly with the SMM and MP-RAS servermon package. Earlier versions of LANDesk should 

not be used. 

Setting Up UNIX MP-RAS servermon for Console Redirection Support 

With LANDesk 

The Server Monitor Module provides the ability to redirect console operations to a LANDesk 

console system. This means that the server’s console display is duplicated at the remote LANDesk 

console, and that keyboard input entered at the LANDesk console has the same effect as keyboard 

input at the server console. 

The MP-RAS data file /etc/default/servermon defines operating defaults for the SMM. One of the 

parameters in this file disables and enables console redirection. By default, console redirection is 

enabled at installation. 

You can use the following command to disable redirection: 

defadm servermon CONSOLE_REDIRECT=0 

To enable console redirection at a later date, use the following command: 

defadm servermon CONSOLE_REDIRECT=1 

The SMM hardware should be reset after issuing either the “disable” or “enable” console 

redirection commands. 



4-46 Remote Support

Chapter 5 

Troubleshooting 

This chapter provides assistance in troubleshooting commonly reported problems with your server. 

It contains the following: 

• Identification and description of BIOS codes and error messages 

• Descriptions of problems you might experience and possible solutions 






(OctaSCALE) discusses how to use the SCU in detail. 


Codes and Error Messages 


Each time you turn on the server, the BIOS Power-On Self-Test (POST) checks the system 

board(s), processors, ECC memory module, keyboard, and most installed peripheral devices. Error 

conditions, failures, and other problem messages are indicated by the following methods: 

• Logging of critical events 

• POST terminal error beep codes 

• POST error codes and messages 

Logging of Critical Events 

Critical events are events that result in the system being shut down to prevent catastrophic side 

effects from affecting other parts of the system. Event logging is a BIOS feature that logs critical 

and informational events to nonvolatile flash memory. 

You can use the BIOS Event Log utility provided in the Diagnostic Partition and on the Platform 

CD-ROM to view the event log. 

For more information on this feature, refer to Chapter 1, “Overview,” in the Server Software 

Guide (OctaSCALE). 

POST Terminal Error Beep Codes 

At system power-on, before the video adapter has been initialized, beep codes are used to inform 

you of errors. A terminal error is one which prevents the POST process from continuing. POST 

error codes are logged in nonvolatile flash memory and displayed on the console monitor and in the 

event log. If POST can display a message on the video display screen, it causes the speaker to beep 

twice as the message displays. 

The table below describes the error condition associated with each beep code. 

Beep 

Count 

Error Condition 

1 Refresh failure 

2 Parity cannot be reset 

3 First 4 MB memory failure 

4 Timer not operational 

5 Processor failure 

6 Keyboard controller gate A20 is off (v_mode) 

7 Exception interrupt error 

8 Display memory R/W error 

9 ROM checksum error 

10 Shutdown register R/W error 

5-2


POST Error Codes and Messages 

The BIOS indicates errors by displaying a POST error code and message on the screen. The user 

can also read these codes in the BIOS Event Log. The following table shows the POST error codes 

and messages: 

Error Code 

Disk Errors are 2x0 

200 Disk Failed 

Keyboard Errors are 2x1 

Error Code Description 

201 User Has Stuck Keyboard 

211 Keyboard Failure 

221 Keyboard Controller Failure 

231 Keyboard is Locked 

Video Errors are 2x2 

202 Video Error 

Memory Errors are 2x3 

203 Base Memory Failure 

213 Shadowing of Memory Failed 

223 Extended Memory Failure 

POS/Timeout Errors are 2x4 

204 POS/Timeout Errors 

CMOS Errors are 2x5 

205 CMOS Battery Weak or Dead 

215 CMOS Checksum Bad 

Timer Errors are 2x6 

206 Timer Error 

Real Time Clock Errors are 2x7 

207 RTC Error 

Configuration Errors are 2x8 

208 Configuration Errors 

218 Configuration of Memory Failed 

NVRAM Errors are 2x9 

209 NVRAM Error 

COP Errors are 2xa 

20a 

Diskette Errors are 2xb 

20b 

21b 

22b 

23b 

Co-Processor Errors 

Diskette Drive A Error 

Diskette Drive B Error 

Incorrect Drive A Type − Run Setup 

Incorrect Drive B Type − Run Setup 



Load Errors are 2xc 

20c 

Load Errors 

Cache Errors are 2xd 

20d 

System Cache Failure − Cache Disabled 

I/O Errors are 2xe 

20e 

I/O Address Failure 

21e 

COM Ports Failure 

22e 

Line Printer Port Failure 

23e 

I/O Address Conflicts 

24e 

Unsupported I/O Address 

25e 

IRQ Errors 

26e 

IDE Failure 

27e 

FDD Failure 

Other Errors are 2xf 

20f 

CPU ID Error 

21f 

BIST Failure 

22f 

Boot Strap Processor Error 

23f 

Application Processor Error 

24f 

EISA CMOS Not Writeable 

25f 

DMA Test Failed 

26f 

Software NMI Failed 

27f 

Fail-Safe Timer NMI Failed 

5-4

Problems and Solutions 


The sections that follow help you to identify and solve problems that might occur while using your 

server. These sections include the following information: 

• Resetting the system 

• System reset checklist 

• Running new application software 

• After the system has been running correctly 

• Additional troubleshooting procedures 

• Running system diagnostics 

• Specific problems and corrective actions 

Resetting The System 

The following sections discuss key combinations and buttons that you may use to reset your 

system. 

CAUTION: When UNIX or NT is running, disk data is often stored in temporary buffers in 

memory before being written out to disk. If there is data in these buffers, resetting or powering off 

the system causes this data to be lost. Always perform an orderly shutdown, if possible, to avoid 

losing data. 

Ctrl+Alt+Del 

Pressing these keys reloads the operating system for NT servers only. This process is called a “soft 

boot” reset. 

Note: The soft boot process does not automatically reset a system running Windows NT Server. 

The soft boot process does offer you the opportunity to perform a shutdown or to log off from the 

system, as well as several other options. 

Reset Button 

Pushing the reset button located above the small front bezel door clears the system memory, 

restarts POST, and reloads the operating system. 

Power On/Off 

Turning the power off and on by pushing the DC push-button switch twice on the front panel has 

the same effect as pushing the reset button, except that power is halted to all peripherals. This 

process is called a “cold boot” reset. 



System Reset Checklist 

When problems occur during a system reset, check the following: 

• Is AC power available at the wall outlet 

• Is the system power cord properly connected to the system and plugged into a NEMA 5-15R 

outlet for 100-120 VAC or a NEMA 6-15R outlet for 200-240 VAC Refer to “Power Cord 

and Receptacle Options” in the Site Preparation Guide for more information. 

• Did you press the DC power on/off push-button switch on the front panel to turn the server on 

(power-on light should be lit) 

• Are cabinet doors fully closed 

• Are all cables correctly connected and secured 

• Are there any conflicts between add-in boards−for example, two add-in boards sharing the 

same interrupt 

In the case of ISA boards, it is necessary to add the boards manually, using your configuration 

utility to avoid resource conflicts with installed EISA and PCI boards. Refer to “Configuring 

Your Server” in Chapter 3 of the Server Software Guide (OctaSCALE) for more information 

about adding ISA boards to your system. 

• If the server has a hard disk drive, is it properly formatted or defined Refer to your operating 

system documentation for additional information. 

• Are the configuration settings made with the configuration utility correct For information 

about your system configuration utility, see the “Configuring Your Server” section of Chapter 

3 in the Server Software Guide (OctaSCALE). Some configuration utility settings are set to 

certain values based on the operating environment being installed. Refer to the installation 

guide for your operating environment (Installing MP-RAS or Installing Windows NT Server) 

to determine the correct settings. 

• Is the operating system properly loaded Refer to the operating system documentation. 

• Is an LST SIMM module installed Whenever a memory board is resident, an LST SIMM 

module must also be resident or the system will not boot. 

If these items are correct, but the problem recurs, refer to the “Additional Troubleshooting 

Procedures” section later in this chapter. 

Running New Application Software 

Problems that occur when you run new application software are usually related to the software. 

Faulty equipment is usually not the cause of the error, especially if other software runs correctly. 

New Software Checklist 

If problems occur when running new application software, check the following: 

• Does the system meet the minimum hardware requirements for the software Refer to the 

software documentation for system hardware requirements. 

• Is the software an authorized copy If not, obtain one; unauthorized copies often do not work. 

5-6


• If you are running the software from a diskette, is it a good copy Does your operating system 

support running software from diskette 

• If you are running the software from a hard disk drive, is the software correctly installed 

Were all necessary procedures followed and files installed 

• Are the correct device drivers installed Refer to operating system documentation. 

• Is the software correctly configured for the system Refer to operating system documentation. 

• Are you using the software to application software documentation 

If the problems persist, contact the software vendor’s customer service representative. 

After the System Has Been Running Correctly 

Problems that occur after the system hardware and software have been running correctly often 

indicate equipment failure. 

Equipment Failure Checklist 

To check for equipment failure, check the following: 

• If you are running the software from a diskette, try a new copy of the software. Does your 

operating system support running software from diskette Can other software be run from this 

drive If not, you might have a problem with your diskette drive. 

• If you are running the software from a hard disk drive, try running it from the original 

installation media, if possible. 

• If the problems are intermittent, there may be a loose cable, dirt or fluid in the keyboard (if 

keyboard input is incorrect), a marginal power supply, or other random component failures. 

• If you suspect that a transient voltage spike, power outage, or brownout might have occurred, 

reload the software and try running it again. (Symptoms of voltage spikes include a flickering 

video display, unexpected system reboots, and the system not responding to user commands.) 

Note: If you are receiving random errors in your data files, voltage spikes on your power line 

may be corrupting them. If you are experiencing any of the symptoms that might indicate 

voltage spikes on the power line, you may want to install a surge suppressor between the 

power outlet and the server power cord. 

If the problem recurs after you have checked and corrected all of the above items, refer to the 

“Additional Troubleshooting Procedures” section of this chapter. 

If you receive any error messages, refer to the “Codes and Error Messages” section of this chapter 

for an explanation of the messages and suggested corrective actions. 

Additional Troubleshooting Procedures 

This section contains the following: 

• Monitoring POST 

• Confirming loading of the operating system 



Monitoring POST 

Each time you turn on the server, POST checks the system board(s), CPU modules, ECC memory 

modules, keyboard, and most installed peripheral devices. To monitor POST, refer to the 

following sequence that POST runs: 

1. During the memory test, POST displays the amount of memory that it is able to access and 

test. Depending on the amount of memory installed on the ECC memory module, the memory 

test may take several minutes to complete. 

2. After a soft boot (pressing CTRL+ALT+DEL), POST does not test the memory. 

The following message displays at the bottom of the screen: 

Press to enter SETUP 

3. If you do not press F2, the message remains for a few seconds, and the boot process continues. 

4. The following message displays: 

Press for SCSISelect(TM) Utility! 

5. Press CTRL+A if you need to configure SCSI devices in your server that are attached to one 

of the onboard Adaptec 7880 controllers. When the utility displays, follow the instructions on 

your monitor to configure the onboard SCSI AIC-7880 host adapter settings and run the SCSI 

disk utilities. See Chapter 5, “Configuring Adapters,” in the Server Software Guide 

(OctaSCALE). 

6. If you choose not to run the SCSISelect Utility, the boot process continues. 

7. If the server halts before POST completes running, a beep code sounds, indicating a fatal 

system error that requires immediate attention. Note the screen display and write down any 

beep code emitted. (See the “Codes and Error Messages” section in this chapter for a list of 

beep codes.) This information is useful to your service representative. 

If the server does not halt, then it will beep twice when ready to boot and the monitor displays 

the following message: 




Refer to the “Booting the Operating Environment” section in the Site Preparation Guide for 

additional information. 

Confirming Loading of the Operating System 

Once the server boots up, the operating system prompt displays on the screen. The prompt varies 

according to the operating system. Refer to your operating system documentation for additional 

information. 

Running System Diagnostics 

If your server does not boot or operate properly, you might need to run system diagnostics to 

determine the problem. This section describes some problem situations that might require you to 

run system diagnostics. 

5-8


Definitions 

You should be familiar with the following terms before reading the rest of this section: 

Out-of-service diagnostics 

Hardware-level diagnostics that require you to shut down your operating system before 

running them 

In-service diagnostics 

Diagnostics that you can run while your operating system is running 

Running Out-of-Service Diagnostics 

To run out-of-service diagnostics, you must boot to the Diagnostic Partition or the Platform CD- 

ROM. See the “Diagnostic Partition” section in Chapter 2 of the Server Software Guide 

(OctaSCALE) for information about accessing the Diagnostic Partition. 

Following are some situations when you might want to run out-of-service diagnostics: 

• The server fails to load and/or boot the operating system software when you turn on the power 

and select normal boot. 

• The server fails to load and/or boot the operating system software after you add additional 

hardware such as more memory, processors, SCSI devices, or adapter cards. 

• The operating system software “panics” or hangs repeatedly and you have not recently made 

changes to it such as a kernel patch, a new application which required a kernel rebuild, or a 

changed kernel tuning parameter value. 

When Not To Run Out-of-Service Diagnostics 

Following are some situations when you should not run out-of-service diagnostics: 

• The operating system software panics and/or hangs repeatedly after you have made a change 

to it such as a kernel patch, a new application which required a kernel rebuild, or a changed 

kernel tuning parameter value. 

• The server runs normally but one of the user applications fails to execute correctly. 

• A device such as printer, tape, disk, modem, network adapter, or terminal fails to function 

properly but the server’s operating system software is working. Run in-service diagnostics to 

test the failing device. 

Additional Information 

For additional information about running diagnostics on your server, see the AMIDiag User’s 

Guide and AMIDiag Supplement (OctaSCALE). 



Specific Problems and Corrective Actions 

This section provides possible solutions for the following specific problems: 

• Power light does not light 

• No characters appear on screen 

• Characters on the screen appear distorted or incorrect 

• Cannot use keyboard or mouse 

• Cannot boot from hard drive 

• Cannot boot from CD-ROM 

• BIOS corrupted during system BIOS upgrade 

• Problems with application software 

Try the solutions provided in the following sections in the order given. If you cannot correct the 

problem, contact your service representative or authorized dealer for assistance. 

For more detailed information on activity lights mentioned throughout this chapter, refer to 

“Chassis Front Features and Controls” in Chapter 1. 

Power Light Does Not Light 

When the power-on light located on the front of the chassis is not lit, check the following: 

• Did the server boot normally If so, the power LED may be defective. 

If the server is not running, check the following: 

• Is AC power available at the wall outlet 

• Is the system power cord properly connected to the server and the wall outlet 

• If there is a fuse in the system AC power cord plug, does the fuse still conduct electricity 

• Did you press the power on/off push-button switch 

If all items are correct and problems persist, contact your service representative or authorized 

dealer for assistance. 

No Characters Appear on Screen 

When your video monitor screen is blank, check the following: 

• If you are using an add-in video controller, ensure that the monitor is plugged into the add-in 

controller and not the onboard video controller. 

• Is the video monitor plugged in and turned on 

• Are the brightness and contrast controls on the video monitor properly adjusted 

• Are the video monitor switch settings correct 

• Are keyboard LEDs flashing If so, type your user password and press ENTER. 

Note: Refer to the video monitor documentation from the manufacturer for correct procedures. 

5-10


If you cannot correct the problem, the video display monitor or video controller may have failed. If 

possible, try connecting a working video display to your server. If this still fails, contact your 

service representative or authorized dealer for assistance. 

Characters Are Distorted or Incorrect 

Check the following: 

• Are the brightness and contrast controls properly adjusted on the video monitor Refer to the 

video monitor documentation from the manufacturer. 

• Is the video monitor cable properly installed 

If the problem persists, the video monitor may be faulty or the monitor may be the incorrect type. 

Contact your service representative or authorized dealer for assistance. 

Cannot Use Keyboard or Mouse 

If the BIOS Setup option “Secure Mode Boot” is enabled, the system boots in secure mode and you 

must enter a password to unlock the keyboard. If the server is running Windows NT, two situations 

can occur where it might become impossible to use the keyboard or mouse: 

BIOS Setup Options 

Secure Mode Boot is enabled and 

Password on Boot is disabled. 

Secure Mode Timer is set to too 

short an interval (1 to 5 minutes). 

Situation That Causes a Problem 

If you boot the server and do not unlock the keyboard before 

Windows NT detects devices at the blue screen, then the 

keyboard and mouse are not detected. When Windows NT 

loads, you cannot access the system through the keyboard or 

mouse. 

If you boot the server and keyboard lockout occurs before 

Windows NT detects devices at the blue screen, then the 

keyboard and mouse are not detected. When Windows NT 

loads, you cannot access the system through the keyboard or 

mouse. 

If one of these situations occurs, you must reset the server to recover use of the keyboard and 

mouse. 

Note: If the “Front Panel” option is also enabled, the front panel power on/off function is locked 

until you enter a password. If the front panel is locked and you cannot access the keyboard, you 

might have to do one of the following to reset the server: 

• Reset the server from a remote location 

• Disconnect and reconnect the power cord 



Cannot Boot From Hard Drive 

The following options must be enabled for you to boot from a hard drive attached to an onboard 

Adaptec controller. 

Option 

SCSI ROM BIOS Scan 

How to Enable or Disable 

SCU: SCSI BIOS ROM Options Group, then select 

applicable SCSI device>Enabled 

BIOS Setup: Advanced>PCI Configuration, then select 

applicable PCI device>Option ROM Scan>Enabled 

Host Adapter BIOS 

Send Start Unit Command 

Initiate Wide Negotiation 

SCSISelect Utility>Set to “Enabled” 

SCSISelect Utility>Set to “Yes” 

SCSISelect Utility>Set to “Yes” 

These options are enabled by default. If you disable them for any reason, you must re-enable them 

before you can boot from the hard drive. 

In addition, you must properly set the “Boot Sequence” in BIOS Setup’s Main menu to boot your 

operating system from disk. 

The following table shows where to look for related information on configuring your server using 

the different utilities: 

Utility 

System Configuration Utility (SCU) 

BIOS Setup Utility 

SCSISelect Utility 

Chapter reference 

Chapter 3 of the Server Software Guide (OctaSCALE) 



Cannot Boot From CD-ROM 

The following options must be enabled for you to boot from the Platform CD-ROM. 

Option 

SCSI ROM BIOS Scan 

Host Adapter BIOS (for the adapter to 

which the CD-ROM device is connected) 

BIOS Support for Bootable CD-ROM 

BIOS Support for Int13 Extension 

How to Enable or Disable 

The configuration utility or BIOS Setup Utility 




These options are enabled by default. If you disable them for any reason, you must re-enable them 

before you can boot from the Platform CD-ROM. 

BIOS Corrupted During System BIOS Upgrade 

If the BIOS is corrupted during a flash memory upgrade procedure (for example, due to a power 

failure or an inability to read the BIOS diskette which results in a fatal BIOS upgrade error) and 

the server cannot be booted at all: 

5-12


• Place the flash recovery jumper in the “Recovery” position on the primary system board. Refer 

to the “Flash Recovery Jumper, J37” section in Chapter 8 of the Deskside Service Guide for 

additional information. 

• Insert the recovery BIOS diskette into the diskette drive and power on the server. 

Note: The diskette activity light is the only visual indication that system BIOS recovery is 

taking place; the screen remains blank during the recovery process. When the recovery cycle 

begins, there is a single beep. You will know that BIOS recovery has successfully completed 

when you hear a single, long beep. 

• After the BIOS recovery is complete, power down the server and reposition the flash recovery 

jumper to the normal position. Refer to above referenced section in the Deskside Service 

Guide for additional information. 

Problems with Application Software 

If you have problems with application software: 

• Verify that the software is properly configured for the server. Refer to the software installation 

and operation documentation for instructions on installing and using the software. 

• Try a different copy of the software to see if the problem is with the copy of the software you 

are using. 

If other software runs correctly on the server, contact your software vendor to determine the reason 

for the software failure. 

If the problem persists, contact the software vendor’s customer service representative for 

assistance. 



5-14

Glossary 

A 

Actual time 

Indicates method by which the system stamps each event logged in the BIOS Event Log. Each 

event is stamped with the actual time that an event occurred. 

adapters 

See add-in boards. 

add-in boards 

PCI, EISA, or ISA adapters which can be added to the basic system. Add-in boards can be 

installed in slots (connectors) provided on the system board(s). 

address 

1. A name, label, or number identifying a location in storage, a device in a network, or any 

other data source. 

2. A number identifying the location of data in memory. 

Antistatic bag 

Special bag used to store boards while they are not in the server. Antistatic bags are 

recommended to prevent damage from ESD. 

Antistatic wrist strap 

Strap used to provide ESD protection while you are working on the server. One end of the 

strap slips over your wrist; attach the clip end of the strap to an unpainted metal surface on the 

server chassis. 

APIC 

Advanced Programmable Interrupt Controller. 

B 

Baseboard 

Referred to in this documentation suite as “system board.” See system board. 

Basic Input/Output System (BIOS) 

Firmware which initializes and configures system hardware for operating system usage. 

Battery disconnect switch 

Switch used to disconnect battery power before you work on the server. The battery disconnect 

switch is located in the middle of the chassis back below the middle power supply. 


Glossary-1

Glossary 

Battery support system 

Optional feature that temporarily supplies power if AC power is removed from the server. 

Beep code 

Code consisting of an audible series of beeps; used during POST to indicate errors that occur 

before the video controller is initialized. 

BIOS 

See Basic Input/Output System. 

BIOS recovery 

See flash recovery. 

Board support panel 

Metal panel that supports the processor and memory boards and helps to ensure proper cooling 

and airflow inside the server. 

Boot time 

Indicates method by which the system stamps the events logged in the BIOS Event Log. Each 

event is stamped with the time of last boot. 

Bus termination board 

Board used to terminate a processor board slot if no processor board is installed. A bus 

termination board must be installed in each processor board slot that does not contain a 

processor board. 

BYNET 

Dual redundant, bi-directional multi-stage interconnection network-Banyon Network. 

C 

Card guide 

Metal or plastic guides installed on either side of the cardcage to assist you in installing the 

processor boards, memory board, and add-in adapters. 

Caution 

Text prefaced with “CAUTION” indicate a situation where equipment damage or data loss is 

possible. 

CD-ROM 

Compact disk read-only memory. 

CMOS 

Storage space used to store the system board configuration; physically located in the real-time 

clock. 

Cold Boot 

Glossary-2 

WorldMark 4380 Deskside Product Guide

Glossary 

There are two boot paths through BIOS: warm and cold. Cold boots are initiated via the 

hardware (power on or front panel reset buttons). Warm boots are initiated via the operating 

environment (for example, via UNIX: "init 6" or NT: "Control-Alt-Delete"). 

Configure 

To set up for operation especially in a particular way. 

Configuration 

A functional arrangement of parts or elements. For this server, assignment of resources (such 

as IRQ) and determination of settings for system components (such as adapters). 

Configuration utility 

Utility used to display or modify the current system configuration. For this server, the 

configuration utility is the SCU (System Configuration Utility). 

Connector 

The part of a cable or device which allows you to connect it to another cable or device. Male 

connectors have pins; female connectors are receptacles in which you plug the pins of a male 

connector. 

Console redirection 

Console redirection is a BIOS, SCU, and operating system feature that enables a person at a 

remote location to control your server’s console operations 

CPU 

Central Processing Unit. See processor. 

CPU board 

See processor board. 

D 

DACCFG 

Disk Array Controller Configurator utility; used to configure onboard Mylex adapters. 

Diagnostic Partition 

DOS partition on the server’s boot disk that contains server configuration, BIOS Setup, and 

diagnostic utilities. The Diagnostic Partition is installed at the factory and should not be 

removed. 

dialog box 

Box displayed in a window, containing items such as information, entry prompts, and buttons 

that execute entries. 

DIMMs 

Dual inline memory modules. Required for the DIMM memory board. 

DMA 

Direct Memory Access. 


Glossary-3

Glossary 

Drive carrier 

Plastic or aluminum piece which must be attached to a SCSI drive. The drive is mounted in the 

carrier, and the carrier is inserted in the drive bay. 

E 

ECP 

Extended Capabilities Port. A mode setting for the parallel port. 

EISA 

Extended Industry Standard Architecture, a 32-bit bus architecture for servers. The primary 

system board contains 4 slots for add-in EISA and some ISA adapters. 

Ejector arm 

Plastic arm located near the intermodule connector on either side of a system. When you are 

removing a system board, pull the ejector arm to disengage the intermodule connectors on the 

primary and secondary system boards. Note: Make sure that you remove all screws from 

the system board before you pull the ejector arm. 

Electrostatic Discharge (ESD) 

Static electricity which poses a potential threat to computer components. To avoid damage to 

components, review and comply with the ESD warnings at the beginning of each chapter of 

this manual. 

EMI 

Electromagnetic interference. 

EPP 

Enhanced Parallel Port. A mode setting for the parallel port. 

EPROM 

Erasable, programmable ROM (read-only memory); in most cases, CMOS. 

ESD 

Electrostatic discharge. 

Event Log 

Log containing component or system failures and other system events. You can use the 

Diagnostic Partition menus to view the Event Log. 

F 

fault tolerant 

Class of systems using special hardware and software with complete tolerance of any single 

fault, providing continuous processing and complete data integrity. 

Filler panel 

Glossary-4 


Glossary 

Rectangular metal piece used to cover external slots that are not used for add-in adapter ports. 

Also referred to as “slot cover.” 

Flash update 

Procedure used to update the system BIOS. 

Flash recovery 

Procedure used to recover the system BIOS if it is corrupted while being updated. 

Front bezel 

Part that serves as a facing for the front of the server. Includes the front doors to the removable 

media and SCSI drive bays. 

Front panel control board 

Board that controls front panel functions (power on/off, status indicator LEDs, and so on). 

G 

Guide pins 

Pins or posts (may be threaded) that help you to align a system board when installing it. 

H 

Heat sink 

Part which is installed on top of a component (most commonly processors) to dissipate heat. 

high availability 

Characteristics of a specific computer platform that allows it to tolerate certain faults by local 

redundancy and reconfiguration, providing greater availability than a normal commercial 

product. 

high reliability 

A system that has fewer failures than a normal system. 

host adapter 

Boards that provides an interface between the I/O bus and the SCSI bus. 

hot-swapping 

Swapping one component for a new component while the system power is on. The components 

you can hot-swap are the SCSI drives, power supplies, and battery charger module. 

I 

Inter-Integrated Circuit (I 2 C) bus 

Bus used in server monitoring and management. 



Glossary-5

Glossary 

Connector used to connect the primary and secondary system boards. The intermodule 

connector is a 266-pin receptacle on the primary system board and a plug-in type connector on 

the secondary system board. 

IO 

Input/Output. 

ISA 

Industry Standard Architecture . 

J 

Jumper 

A small plastic-encased conductor that slips over two jumper pins. A jumper can enable or 

disable a given function depending on the pins that it connects. Also known as a “shunt.” 

K 

KB 

Kilobytes. 

L 

Line Status Table (LST) SIMM 

A 64-pin memory module which maintains a line status table for the memory controller. If a 

memory board is installed on a system board, an LST SIMM module must also be installed on 

the system board. 

LCD 

Liquid Crystal Display. Front panel feature which can display two 16-character lines of 

system information. 

LED 

Light emitting diode. A type of diode that emits light when current passes through it. 

lock 

Mechanism that enables a system to have exclusive access to a resource. 

M 

MB 

Megabytes. 

Memory board 

Board containing sockets for the installation of memory modules. The memory board plugs 

directly into a connector on the system board. 

menu 

Glossary-6 


Glossary 

List of options or actions you can select. 

motherboard 

See system board. 

MP-RAS 

Multi-processing, Reliability, Accessibility, Serviceability; NCR’s version of UNIX. 

MPS 

Multi-Processing Specification (Intel’s). 

N 

Non-Volatile Random Access Memory (NVRAM) 

Storage space used to store system configuration information; physically located in a batterybacked 

static RAM. 

NT 

A Microsoft operating system; proper name is Microsoft Windows NT. 

O 

Onboard 

Describes a component that is permanently attached to the system board. 

Onboard SCSI controllers 

Adaptec AIC-7880 SCSI controllers which are embedded on the system board. The primary 

system board has two onboard SCSI controllers (SCSI A and SCSI B). The secondary system 

board has one onboard SCSI controller (SCSI C). 

P 

P6 

Pentium Pro processor. 

PCI 

Peripheral Component Interconnect, a 32-bit local bus architecture for servers which supports 

a 64-bit extension. The primary system board contains 7 slots for add-in PCI adapters; the 

secondary system board contains 8 slots for add-in PCI adapters. 

Platform CD-ROM 

Compact disk which contains the same configuration, BIOS Setup, and diagnostic utilities as 

the Diagnostic Partition. You can use the Platform CD-ROM to reinstall the Diagnostic 

Partition if necessary. 

popup menu 

A series of options displayed in a popup window when you select a menu function. This 

submenu disappears when you select an option or click anywhere on the window. 


Glossary-7

Glossary 

Port-80 codes 

Codes sent by the system BIOS to I/O location 80h during POST to indicate the execution 

phase. If a port-80h EISA adapter is installed, it displays the port-80 codes on a pair of hex 

displays. Also know as “POST codes.” 

POST 

Power-On Self-Test. A series of diagnostic tests that the server runs on basic components 

each time it is booted. 

POST codes 

Codes sent by the system BIOS to I/O location 80h during Power-On Self-Test (POST) to 

indicate the testing phase. 

Power distribution backplane 

Component which distributes power from the power supplies to other system components. The 

power distribution backplane also provides connections for I 2 C status and control functions. 

Power-On Self-Test 

See POST. 

Power plane interconnect cables 

Cables which connect the primary and secondary system board power planes. This connection 

assists in regulating voltage to the two boards. 

Primary system board 

The system board on the left side of the server (as viewed from the front). The primary system 

board contains the CMOS NVRAM used to store the system configuration. It also contains 

external connectors (mouse, serial ports, and so on) not found on the secondary system board. 

Processor board 

Board containing sockets for the installation of processors. A processor board plugs directly 

into a connector on the system board. 

PQS 

PCI Quad SCSI; an add-in board. 

R 

RAID 

Redundant Array of Independent Disks. Software or hardware that uses multiple disks to 

create a virtual disk that improves data availability and data access performance by splitting 

and duplicating data across a set of physical disks. 

Real-time clock (RTC) 

System board chip used to store the system date and time and system configuration 

information. The RTC resides on the primary system board. The RTC is embedded and cannot 

be removed; however, the RTC battery can be removed and replaced. 

recovery 

Glossary-8 


Glossary 

Methods used to restore a resource and to initiate service requests once a failure has occurred 

in the system providing processing for that resource. 

removable media drives 

CD-ROM, tape, or other drives which can be installed in the four 5.25-inch half-height bays at 

the upper left front of the server. 

root resource 

Linked resources have one of two roles in each dependency relationship: parent or child. The 

first parent resource in the hierarchy (the resource at the top of the hierarchy) is the root 

resource. 

S 

SAM 

Server Availability Manager or Storage and Adapter Management. 

SCSI 

Small Computer System Interface. An intelligent bus-based interface for interconnecting host 

computers to a variety of common peripheral devices. 

SCSI bus 

Small Computer System Interface bus. An industry standard peripheral bus that is used to 

connect intelligent peripherals to a host computer. It uses a daisy-chained cabling arrangement 

that originates at the host adapter to interconnect up to six intelligent peripheral controllers on 

a shared bus. 

SCSI device 

Small Computer System Interface device. Host computer adapter or a peripheral controller or 

an intelligent peripheral that can be attached to a SCSI bus. 

SCSI drive backplane 

Board which contains connectors for six SCSI drives. The server can contain two internal 

SCSI drive backplanes: the upper (primary) SCSI drive backplane and an optional lower 

(secondary) SCSI drive backplane. 

SCSI drive bay 

Opening in the front of the server through which a SCSI drive is inserted and connected to the 

SCSI drive backplane. 

SCSI drive ID 

Small Computer System Interface drive identifier. The ID is assigned to a SCSI drive which is 

connected to a SCSI drive backplane. SCSI drive IDs are strapped to specific connectors by 

means of jumpers on the SCSI drive backplane. 

SCSI drive status LED board 

Board which provides three status LEDs for each of three SCSI drives. The system has four 

SCSI drive status LED boards. 


Glossary-9

Glossary 


Utility which configures Adaptec-type adapters. 

Secondary system board 

In a system, the system board on the right side of the server (as viewed from the front). The 

secondary system board is connected to the primary system board by means of the intermodule 

connector. 

serial port 

Connection location on a server system for the serial communications line, generally labeled 

COM1 or COM2. 

Server Management Board (SMB) 

Circuit board used to monitor and control the server. Monitoring can be in-band when the 

server and network are operating properly, or out-of-band over a telephone line. 

Server Monitor Module (SMM) 

Optional ISA adapter board that provides server monitoring and control functions. The SMM 

contains its own processor, memory, and battery power. 

Single Connector Attach (SCA) 

Industry standard connector required for all SCSI drives in the server. 

SIMMs 

Single inline memory modules. Required for the SIMM memory board. 

Stepping 

Revision level for a processor. 

Switch 

System board configuration feature with OFF and ON settings. 

System board 

Main circuit board of the server. Other circuit boards (processor, memory, and adapter) plug 

into the system board. A system may operate with one or two system boards (primary and 

secondary). The system board has been referred to in other documentation as the “system 

baseboard” or “motherboard.” See primary system board and secondary system board. 

T 

Thermal compound 

Compound applied between a processor and its heat sink to assist in dissipating heat. 

U 

UPS 

Uninterruptible Power Supply. 

V 

Vital Product Data (VPD) 

Glossary-10 WorldMark 4380 Deskside Product Guide

Glossary 

Information about the server which is stored in an EEPROM embedded on the front panel 

control board. 

W 

Warm Boot 

There are two boot paths through BIOS: warm and cold. Warm boots are initiated via the 

operating environment (for example, via UNIX: "init 6" or NT: "Control-Alt-Delete"). Cold 

boots are initiated via the hardware (power on or front panel reset buttons). 

Warnings 

Text prefaced with “WARNING” indicate a situation where personal injury is possible. 


Glossary-11

Glossary 

Glossary-12 WorldMark 4380 Deskside Product Guide

Index 

A 

AC input power connector 1-6 

acronyms i 

adapters 

caution 1-2 

add-in board 

cautions 1-19 

configuration restrictions 1-20 

description 1-19 

maximum allowable 1-13 

number of slots 1-11 

slot location on system board 1-15 

slot location, external 1-5 

add-in boards 


slot location on system board 1-14 

auto-answer mode 

definition 4-11 

enabling 4-16 

B 

backplane, SCSI, SCA connectors 1-4 

battery charger module 1-39 

installing 2-11 

location 1-5 

removing 2-11 

beep codes 5-2 

BIOS 

corrupted 5-10 

upgrade 5-10 

BIOS corrupted 5-12 

BIOS Setup Utility 

inactivity timer 1-22 

secure mode boot 3-3, 5-11 

security options 1-4 

BIOS Setup Utility 5-12 

BIOS Upgrade 5-12 

board, add-in 



other considerations 1-21 

board, memory 


illustration 1-17 

board, processor 

feature summary 1-16 

board, server management See SMB 

board, system 

components 1-14, 1-15 


connector locations 1-14 

features 1-11 

board,bus termination 1-16 

board,memory 


boot sequence 

how to specify 3-4 

bus termination 

processor 1-16 

required for SCSI bus 1-21 

bus termination board, features 1-16 

C 

call-back password 

defining with the Diagnostic Partition 

menus 4-16 


call-through password 


menus 4-16 


carrier for SCSI drive 1-23 

cautions ii, 2-2 

adapters 1-19 

drives 2-5 

ESD 2-7 

ESD protection 2-2 

general 1-2 

hard drives 1-26 

possible data loss 5-5 


Index-1

Index 

power 1-29 

power supplies 2-9 

resetting system 5-5 

SCSI drives 1-25 

system board 1-19 

chassis, back features and controls 1-5 

clock, real-time 1-11 

codes 

beep 5-2 

components, tools needed to install and 

remove 2-1 

configuration 

notes on 1-2 

typical minimum 1-2 

configuration restrictions 

system boards 1-13 

console redirection 


enabling with the SCU 4-7 

enabling with UNIX MP-RAS 4-38 

key mapping 4-23 

limitations 4-9 

controllers 

keyboard/mouse 1-22 

SCSI 1-21 

video 1-22 

conventions used i 

cooling 

failure indicator 1-9 

number of fans 1-4 

power supply fan 1-28 

D 

DC outputs 1-28 

DC power switch 1-7 

description, server 1-1 

diagnostic and intra-chassis communication 1-4 

diagnostics 

when to run 5-8 

dialup telephone line 4-44 

DIMM sockets 1-17 

DIMMs 


how to populate 1-17 

diskette drive 

activity light 1-7 

ejector button 1-7 

troubleshooting 5-7 

downloading files 4-31 

drive carrier, SCSI 1-23 

drive fault light, slow blinking 1-8 

drive indicators, SCSI, general failure notice 1-7 

drives, available 1-3 

E 

EISA 


slot locations on chassis back 1-6 

system board slots 1-19 

EISA adapters 

slots 1-14 

electrostatic discharge (ESD), hot-swapping 

SCSI hard drives 2-2 

ESD 2-5. See electrostatic discharge (ESD) 

event log 


enabling 1-29 

error codes 5-3 

server status 1-37 

SM/Remote 4-44 

system intrusion 1-28, 1-32 

expandability limits, server components 1-3 

external ports 

location 1-5 

F 

fans 

cooling failure indicator 1-7, 1-9 

number of 1-4 

fault indicator 

general 1-23 

specific SCSI drive 1-23 

feature summary 

chassis back 1-5 

chassis front 1-7 

front panel interface 1-9 

memory boards 1-17 

processor boards 1-16 

SCSI hot-swap backplane 1-24 

system board set 1-11 

system boards 1-14 

features 

security 3-2 

file transfer 

downloading 4-31 

Index-2 


Index 

uploading 4-34 

flash memory 

BIOS 1-11 

floppy write protect 3-4 

front panel control board 1-10 

front panel indicators 1-9 

front panel switches 1-7 

G 

grounding 2-5 

H 

hazards, devices and cables 1-2 

hot-swap bays 

backplane 1-24 


drive carrier 1-23 

installing drives 2-5 

specifications 1-23 

I 

I2C circuit 1-4 

inactivity timer 

keyboard, mouse 1-22 

indicators 

diskette drive activity light 1-7 

fault LED, front panel 1-23 

front panel 1-9 

power supply status 1-6 

power-fail 1-7 

power-on 1-7 

SCSI drive 1-23 

SCSI drive fault 1-9 

SCSI drive in recovery mode 1-8 

intermodule connector 1-11, 1-12 

intrusion alarm 3-2 

intrusion sensors 1-4 

connectors 1-9, 1-32 


K 

keyboard 1-22 

connector location 1-6 

L 

LAN See local area network 

LCD panel 1-7 

LEDs 

drive-fault 1-7 

external 

location 1-7 

fan-fail 1-7 

SCSI drive status 1-8, 2-5, 2-6 

Line Status Table See LST SIMM module 

local area network 4-44 

local battery disconnect switch 1-6 

location 

power supplies 1-27 

removable media drive bays 1-25, 1-32 


server components 1-5 

server security features 1-32 

system board components 1-14, 1-15 

location of external LEDs 1-7 

location of front panel switches 1-7 

locking front panel switches 3-4 

locking keyboard 1-22 

lockout timer 3-3 

LST SIMM module 1-11 

LST SIMM module 1-12, 1-13, 1-14, 1-15, 

1-17, 1-18, 1-19 

M 

memory 

maximum configuration 1-11, 1-12 

SIMM population model 1-17 

video 1-22 

memory board 

4 GB 1-17 

4 GB 1-3 



features 1-17 

MICTOR connector See intermodule connector 

modem 

configuring if not the one provided with the 

server 4-18 

configuring with the Diagnostic Partition 

menus 4-11 

disabling password access 4-28 

installing 2-3, 2-4 

passwords 4-12 

removing 2-4 

security issues 4-12 


Index-3

Index 

server 1-22, 1-38 

Modem Utilities menu, accessing 4-14 

monitoring hardware sensors 1-11 

mouse 1-22 

connector location 1-6 

O 

overload condition, cause of 1-2 

P 

padlock loop locations 1-4, 1-6, 1-32, 3-2 

parallel port location 1-6 

password 0 4-16 

password on boot 3-4 

passwords 

administrative 1-33 

setting admin password 3-4 

setting user password 3-4 

system security 1-4 

user 1-33 

using 1-33 

passwords, modem 4-12 


menus 4-16 

disabling remote access 4-28 

setting in UNIX MP-RAS 4-39 

PCI 

bus masters 1-21 

buses 1-19 

number of slots 1-11, 1-12 

slot locations on chassis back 1-6 

PCI adapters 

slots 1-14, 1-15 

PCI busses 1-19 

Platform CD-ROM 

problems in booting from 5-12 

ports 

external connectors 1-11 

location 1-5 

serial 1-22 

POST 

beep codes 5-2 

power cord, AC input connector for 1-6 

power distribution backplane 


hazardous conditions 2-2 

power on/off 

controlling with real-time clock 1-31 

controlling with server management 1-31 

switch 1-7, 1-9, 1-31 

switch does not turn off AC power 2-2 

power supplies 

cooling fan 1-28 

current sensing 1-31 

DC outputs 1-28 


hot-swappable 1-2 


LED status indicators 1-6 

location 1-5 

number supported 1-4, 1-6 

power distribution backplane 1-31 

redundancy 1-4 

removing 2-9 

power-fail indicator 1-7 

power-on indicator 1-7 

Power-On Self-Test See POST 

Power-On Self-Test (POST) 

error codes and messages 5-3 

prefaces 1-2 

primary system board 

component and connector locations 1-14 

configuration restrictions 1-13, 1-20 

external connectors 1-22 

features 1-11 



processor slots 1-16 

primary system boards 

add-in board slots 1-19 

SCSI controllers 1-21 

problems 

diagnosing 4-44 


problems and solutions See troubleshooting 

processor board 


processors 

board features 1-16 

maximum configurable 1-3 

number supported 1-11, 1-12 

types supported 1-16 

publications, related ii 

Index-4 


Index 

R 

recovery mode indicator, SCSI drive 1-8 

related publications ii 

remote battery disconnect 1-6 

remote password 4-17 

remote server management 

access methods 4-3 

configuring a modem 4-11 

console redirection 4-6 

disabling access 4-28 

preparing the remote location for 4-20 

preparing the server for 4-5 

transferring files 4-30 


verifying operation 4-24 

removable media bays 

location 1-4 

usability and EMI 1-2 

reset problems See troubleshooting 

reset switch 1-7, 1-9 

resetting the system 5-5 

rf command 4-32 

S 

SCA, definition of 1-4 

SCSI backplane 

hot-swappable drives 1-4 

SCA connectors 1-4 

SCSI bus 

controllers 1-21 

termination 1-21 

SCSI drives 

controllers 1-11, 1-12 

drive carrier 1-23 

drive carriers 2-7 

hot-swap backplane 1-24 

indicator, drive in recovery mode 1-8 


installing or swapping 2-7 

number of bays 1-4, 1-23 

SCA connectors on backplane 1-23 

security door 1-4 

status indicators 1-8, 1-9 

status LEDs 2-6 

SCSISelect Utility 5-12 

SCU 

secure mode boot 3-3 

security options 1-4 

SCU 5-12 

secondary system board 

configuration restrictions 1-13, 1-20 

connector and compotent locations 1-15 

features 1-12 



processor slots 1-16 

secure mode 1-4, 1-34 

secure mode boot 5-11 

activate using hot keys 3-3 

how to set 3-3 

security 

BIOS and SCU features 3-3 

cabinet features 3-2 

intrusion sensors 1-4, 1-9 

locking door over SCSI bays 1-4 

locking mouse/keyboard 1-22 

padlock loop locations 1-4, 1-6 

password protection 1-4 

secure mode 1-4, 1-34 

setting secure mode in SCU 1-34 

sensors, hardware 1-11 

serial ports 1-6, 1-22 

server 


expanding server configuration 1-3 


troubleshooting See troubleshooting 

Server Management Board See SMB 

server management, power on/off remotely 1-31 

Server Monitor Module 1-19, 1-31, 1-35, 1-36, 

1-37, 4-3, 4-5, 4-46 

and PCMCIA modem 4-3 


features 4-45 


using for remote management 4-45 

service 

no user-serviceable parts, power distribution 

backplane 2-2 

no user-serviceable parts, power supply 2-2 

philosophy 1-39 

routine maintenance 1-39 

Setup Utility See BIOS Setup Utility 

sf command 4-35 

SMB 

about the SMB 1-37 



Index-5

Index 

external connectors See SMB 

location 1-5 

SMM See Server Monitor Module (SMM) 

software problems See troubleshooting 

status indicators 

power supply 1-6 


switches 

DC power 2-2 

power 1-7, 1-9 

reset 1-7, 1-9 

symbols i 

system boards See also secondary system board. 

See also primary system board 


feature summary 1-11 

slots for add-in boards 1-3 

system features, list of 1-4 

T 

timer, inactivity 

setting in Setup 1-22 

tools needed to install and remove 

components 2-1 

transferring files 4-30 

troubleshooting 

after the system has been running 

correctly 5-7 

BIOS corrupted 5-12 

cannot boot from hard drive 5-12 

cannot use keyboard or mouse 5-11 

characters are distorted 5-11 

equipment failure checklist 5-7 

general procedures 5-7 

monitoring POST 5-8 

no characters appear on screen 5-10 

power light does not light 5-10 

problems and solutions 5-5 

problems and solutions 5-10 

problems with application software 5-13 

remotely 4-44 

running new software 5-6 

running system diagnostics 5-8 

system reset 5-6 

typical system configurations 1-2 

typography i 

U 

uploading files 4-34 

V 

VGA monitor connector 1-6 

video 

adapter configuration restrictions 1-13 

controller 1-11, 1-22 

memory 1-11, 1-22 

monitor connector 1-6 

W 

warnings ii, 1-2, 2-2 

drives 2-5 

hot swap components 1-39 

no user-serviceable parts, power distribution 

backplane 2-2 

no user-serviceable parts, power supply 2-2 

physical hazard 1-29 

power 1-31, 2-5 

power distribution backplane 1-29 

power on/off switch 2-2 

Index-6

WorldMark 4380 Deskside Product Guide - NCR

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