Arizona Attorney General Terry Goddard 2010 Annual Report

Employee Services Division
The former Administrative Operations Division has been
• Organizational develop-
improvement and telecom-
reorganized. A portion of the former division was moved
ment: We provide training
munications service requests
to Finance and the remaining sections were renamed the
opportunities to equip Office
across the Office as well as
Employee Services Division. Over the past 24 months, the
employees with the shared val-
consult with division manage-
Employee Services Division has been transformed into an
ues, commitment to mission,
ment on space planning.
Division Director
Susan Schmaltz
Mission:
To provide customercentered,
quality
administrative
services in a proactive,
responsive,
and cost-effective
manner that supports
the overall mission
of the Attorney
General’s Office. We
continually strive to
improve our services,
value and customer
satisfaction.
energized, performance-oriented staff focused on providing
professional administrative services to the Office.
Division Summary
The Employee Services Division (ESO) consists of the Human
Resources (HRS) and Facilities Management and Planning
(FMP) Sections. The Division provides the internal support
and administrative services needed to effectively carry out
the Office’s mission.
Human Resources
Section
The Human Resources Section
(HRS) oversees all activities necessary
to develop, support and
shape the future of the Office’s
workforce – from recruitment
through retirement. Four work
areas drive our activities:
• Strategic workforce planning:
Our focus is on attracting,
developing, motivating and
retaining a diverse and wellqualified
workforce within a
supportive work environment.
• Skilled consultation: We
work throughout the Office
in the areas of research and
personnel policy development,
employee relations, performance
management and benefit
program implementation.
knowledge and skills needed
to accomplish extraordinary
tasks in service to our State.
• Loss Prevention Program
oversight: We ensure Office
compliance, including EEO
agency plan implementation,
ADA program development,
employee grievance process
oversight and agency-wide
health and safety services.
Facilities Management
and Planning Section:
The Facilities Management and
Planning Section (FMP) manages
the day-to-day operations and
maintenance of the agency’s
buildings and office spaces.
Primary areas of focus are:
• Daily operations: We coordinate
the maintenance, tenant
• Safety and security: Our
program development and system
oversight includes physical
security system operations
and employee awareness campaigns
designed to maximize
personnel safety and security.
• Central services: We
coordinate shuttle transportation,
mail room operation,
receptionist and copy center
services that support Office
needs.
• Continuation of Operations
Planning (“COOP”): We
develop plans and procedures
to ensure that the Office can
continue to perform essential
functions in the event of an
emergency.
Arizona Attorney General Terry Goddard • 2010 Annual Report
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