Arizona Attorney General Terry Goddard 2010 Annual Report
Arizona Attorney General Terry Goddard 2010 Annual Report Arizona Attorney General Terry Goddard 2010 Annual Report
Finance Division (continued) The Financial Services Section (FSS) is responsible for the financial operational services of the Attorney General’s Office and is comprised of accounting, procurement and financial management professionals. FSS strives to assure work is being performed in a “private business” appropriate model. During the year, FSS helped redefine roles and responsibilities for all positions to maximize available resources, implemented technological solutions to enhance operations and data integrity, reviewed multiple processes and implemented improved methods to improve efficiency and response times. The section also developed reports to bolster financial management and resource allocation, provided divisions with timely financial information to improve decision-making and reduced administrative costs. The Information Services Section (ISS) is comprised of computer engineers, software professionals, trainers and “help desk” professionals. ISS has improved it systems and processes so that it now performs the same services provided in FY07 with 30 percent fewer FTEs. ISS is responsible for overseeing and operating the information technology services of the Office. ISS has been responsible for implementation of the Office’s new debt collection system. This new system is expected to provide better management and insight into the Office’s debt collection activities and result in increased revenue to the State. Arizona Attorney General Terry Goddard • 2010 Annual Report 52
Employee Services Division The former Administrative Operations Division has been • Organizational develop- improvement and telecom- reorganized. A portion of the former division was moved ment: We provide training munications service requests to Finance and the remaining sections were renamed the opportunities to equip Office across the Office as well as Employee Services Division. Over the past 24 months, the employees with the shared val- consult with division manage- Employee Services Division has been transformed into an ues, commitment to mission, ment on space planning. Division Director Susan Schmaltz Mission: To provide customercentered, quality administrative services in a proactive, responsive, and cost-effective manner that supports the overall mission of the Attorney General’s Office. We continually strive to improve our services, value and customer satisfaction. energized, performance-oriented staff focused on providing professional administrative services to the Office. Division Summary The Employee Services Division (ESO) consists of the Human Resources (HRS) and Facilities Management and Planning (FMP) Sections. The Division provides the internal support and administrative services needed to effectively carry out the Office’s mission. Human Resources Section The Human Resources Section (HRS) oversees all activities necessary to develop, support and shape the future of the Office’s workforce – from recruitment through retirement. Four work areas drive our activities: • Strategic workforce planning: Our focus is on attracting, developing, motivating and retaining a diverse and wellqualified workforce within a supportive work environment. • Skilled consultation: We work throughout the Office in the areas of research and personnel policy development, employee relations, performance management and benefit program implementation. knowledge and skills needed to accomplish extraordinary tasks in service to our State. • Loss Prevention Program oversight: We ensure Office compliance, including EEO agency plan implementation, ADA program development, employee grievance process oversight and agency-wide health and safety services. Facilities Management and Planning Section: The Facilities Management and Planning Section (FMP) manages the day-to-day operations and maintenance of the agency’s buildings and office spaces. Primary areas of focus are: • Daily operations: We coordinate the maintenance, tenant • Safety and security: Our program development and system oversight includes physical security system operations and employee awareness campaigns designed to maximize personnel safety and security. • Central services: We coordinate shuttle transportation, mail room operation, receptionist and copy center services that support Office needs. • Continuation of Operations Planning (“COOP”): We develop plans and procedures to ensure that the Office can continue to perform essential functions in the event of an emergency. Arizona Attorney General Terry Goddard • 2010 Annual Report 53
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Employee Services Division<br />
The former Administrative Operations Division has been<br />
• Organizational develop-<br />
improvement and telecom-<br />
reorganized. A portion of the former division was moved<br />
ment: We provide training<br />
munications service requests<br />
to Finance and the remaining sections were renamed the<br />
opportunities to equip Office<br />
across the Office as well as<br />
Employee Services Division. Over the past 24 months, the<br />
employees with the shared val-<br />
consult with division manage-<br />
Employee Services Division has been transformed into an<br />
ues, commitment to mission,<br />
ment on space planning.<br />
Division Director<br />
Susan Schmaltz<br />
Mission:<br />
To provide customercentered,<br />
quality<br />
administrative<br />
services in a proactive,<br />
responsive,<br />
and cost-effective<br />
manner that supports<br />
the overall mission<br />
of the <strong>Attorney</strong><br />
<strong>General</strong>’s Office. We<br />
continually strive to<br />
improve our services,<br />
value and customer<br />
satisfaction.<br />
energized, performance-oriented staff focused on providing<br />
professional administrative services to the Office.<br />
Division Summary<br />
The Employee Services Division (ESO) consists of the Human<br />
Resources (HRS) and Facilities Management and Planning<br />
(FMP) Sections. The Division provides the internal support<br />
and administrative services needed to effectively carry out<br />
the Office’s mission.<br />
Human Resources<br />
Section<br />
The Human Resources Section<br />
(HRS) oversees all activities necessary<br />
to develop, support and<br />
shape the future of the Office’s<br />
workforce – from recruitment<br />
through retirement. Four work<br />
areas drive our activities:<br />
• Strategic workforce planning:<br />
Our focus is on attracting,<br />
developing, motivating and<br />
retaining a diverse and wellqualified<br />
workforce within a<br />
supportive work environment.<br />
• Skilled consultation: We<br />
work throughout the Office<br />
in the areas of research and<br />
personnel policy development,<br />
employee relations, performance<br />
management and benefit<br />
program implementation.<br />
knowledge and skills needed<br />
to accomplish extraordinary<br />
tasks in service to our State.<br />
• Loss Prevention Program<br />
oversight: We ensure Office<br />
compliance, including EEO<br />
agency plan implementation,<br />
ADA program development,<br />
employee grievance process<br />
oversight and agency-wide<br />
health and safety services.<br />
Facilities Management<br />
and Planning Section:<br />
The Facilities Management and<br />
Planning Section (FMP) manages<br />
the day-to-day operations and<br />
maintenance of the agency’s<br />
buildings and office spaces.<br />
Primary areas of focus are:<br />
• Daily operations: We coordinate<br />
the maintenance, tenant<br />
• Safety and security: Our<br />
program development and system<br />
oversight includes physical<br />
security system operations<br />
and employee awareness campaigns<br />
designed to maximize<br />
personnel safety and security.<br />
• Central services: We<br />
coordinate shuttle transportation,<br />
mail room operation,<br />
receptionist and copy center<br />
services that support Office<br />
needs.<br />
• Continuation of Operations<br />
Planning (“COOP”): We<br />
develop plans and procedures<br />
to ensure that the Office can<br />
continue to perform essential<br />
functions in the event of an<br />
emergency.<br />
<strong>Arizona</strong> <strong>Attorney</strong> <strong>General</strong> <strong>Terry</strong> <strong>Goddard</strong> • <strong>2010</strong> <strong>Annual</strong> <strong>Report</strong><br />
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