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<strong>Relationship</strong> <strong>Building</strong><br />

<strong>Across</strong> <strong>Various</strong> <strong>Support</strong><br />

Service Agencies<br />

Carol L. Lavery, MPA


"The most important single ingredient<br />

in the formula of success is knowing<br />

how to get along with people."<br />

-Theodore Roosevelt


Office of the Victim<br />

Advocate


Mission Statement<br />

The Pennsylvania Office of the Victim<br />

Advocate is dedicated to<br />

representing, protecting and<br />

advancing the individual and<br />

collective rights and interests of<br />

crime victims.


OVA Mass Violence and<br />

Terrorism Services<br />

Participation with the Pennsylvania<br />

Emergency Management Agency<br />

(PEMA) - <strong>Home</strong>land Security<br />

Response Plan<br />

Facilitation of post-incident response<br />

coordination, communication and<br />

resource identification - Response<br />

Partner Task Forces


Management of the readiness<br />

planning for crime related mass<br />

violence/terrorism services -<br />

<strong>Home</strong>land Security Crime Victim<br />

Response Committee<br />

<strong>Support</strong> for the specialized statewide<br />

behavioral health response provider<br />

for victims/communities following<br />

mass violence - Keystone Crisis<br />

Intervention Team (KCIT)


How Is Mass Violence Different<br />

More Victims<br />

Impact on responders<br />

Media response<br />

Prolonged grief<br />

More trigger events<br />

Justice System more complicated<br />

More agencies engaged


Results:<br />

Increased communication problems<br />

Protocol breakdowns<br />

Role breakdowns<br />

Heavier reliance on RELAIONSHIPS


Trust is the glue of life. It's the most<br />

essential ingredient in effective<br />

communication. It's the foundational<br />

principle that holds all relationships.<br />

- Stephen R. Covey


Incident<br />

Federal<br />

Responses<br />

State Agencies<br />

Responses<br />

County &<br />

Municipal<br />

Responses<br />

Corporate, Individual<br />

& Non-Profit<br />

Responses<br />

Office of the<br />

Victim Advocate<br />

Keystone Crisis<br />

Intervention Team<br />

(KCIT)<br />

Response Partners<br />

Task Force


HOMELAND SECURITY CRIME VICTIM<br />

RESPONSE COMMITTEE<br />

Coordination<br />

Planning<br />

Networking<br />

Special Projects<br />

Training


Response Partner Task Forces<br />

School Shooting Nicole Mines<br />

LA Fitness Center Shooting<br />

Coatesville Arsons<br />

Kids for Cash Scandal


RELATIONSHIPS WITH WHOM


IDENTIFYING STAKEHOLDERS<br />

Federal<br />

State<br />

Local<br />

Public<br />

Private<br />

Individual<br />

Corporate<br />

Non-Profit


STAKEHOLDERS<br />

PA Emergency Management Agency (PEMA)<br />

Department of Public Welfare<br />

– Mental/Behavioral Health<br />

– Substance Abuse<br />

Department of Health<br />

Department of Education<br />

PA State Police<br />

Governor’s Office<br />

PennDot<br />

PA Commission on Crime & Delinquency<br />

– Victim Compensation<br />

– Assistance<br />

Office of the Victim Advocate<br />

Prosecutors - Coroners


Sample RESPONDER<br />

NETWORKS<br />

Keystone Crisis Intervention Team<br />

Voluntary Organizations Active in<br />

Disaster<br />

DCORT Teams<br />

CISM Teams<br />

Red Cross


<strong>Relationship</strong> <strong>Building</strong><br />

A Statewide Team Example


Keystone Crisis<br />

Intervention Team<br />

(KCIT)


KCIT ORGANIZATIONAL CHART<br />

PA Commission on<br />

Crime<br />

And Delinquency<br />

• Grant Funder for KCIT<br />

Victims Services<br />

Advisory Committee<br />

Victims Services<br />

Subcommittee<br />

Office of the<br />

Victim Advocate<br />

• Receives & Screens<br />

Calls<br />

for KCIT<br />

Deployments<br />

• Offers Referrals &<br />

Advice<br />

• Administers Funds<br />

• <strong>Home</strong> for KCIT Staff<br />

• Coordinates Training<br />

• Advisory Board<br />

• Sets Policies / Procedures<br />

• Directs Training Committee<br />

• Chairperson Directs Deployments<br />

• Staffs CR Teams<br />

• Undergoes Training


CROS<br />

• 11 members<br />

• Representing comprehensive victim service<br />

agencies (4), Office of the Victim Advocate (1-2),<br />

OVS/PCCD (1), DA’s Victim/Witness (1), US<br />

Attorney’s Office (1), Mental Health (1), Social<br />

Services (1), Education (1)


CROS Activities<br />

Networking<br />

• Voluntary Organizations Active in Disaster<br />

• Pennsylvania Department of Education<br />

• Office of Mental Health and Substance Abuse<br />

Services<br />

• <strong>Home</strong>land Security Victim Response Planning<br />

Committee


Membership<br />

• 112 members<br />

• 34 counties<br />

• Victim service professionals, mental<br />

health professionals, school psychologists,<br />

clergy, law enforcement, adult probation


Levels of Intervention<br />

• Technical Assistance<br />

• Assisting the local community to assess need<br />

• Developing intervention plans<br />

• Providing individual and group crisis<br />

interventions


Contact Information<br />

Network of Victim Assistance<br />

2370 York Road, Suite B-1<br />

Jamison, PA 18929<br />

215-343-6543<br />

lynne@novabucks.org<br />

www.kcitpa.org<br />

Lynne Feldman, KCIT Project<br />

Coordinator


The value of a relationship is in direct<br />

proportion to the time that you<br />

invest in the relationship.<br />

- Brian Tracy


Discussion<br />

Questions & Answer

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