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COMMERZBANK AKTIENGESELLSCHAFT

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Group Financial Statements<br />

356<br />

300 Commerzbank Annual Report 2011<br />

OpRisk events 31.12.2011 31.12.2010<br />

€m % €m %<br />

Internal fraud 2.9 1.2 9.9 3.6<br />

External fraud 8.9 3.6 8.6 3.1<br />

Material damage and system failures 0.6 0.2 1.6 0.6<br />

Product-related losses 230.7 92.2 195.8 71.4<br />

Procedural errors 6.5 2.6 56.2 20.5<br />

Errors relating to employment conditions 0.7 0.3 2.3 0.8<br />

Group 250.3 100.0 274.4 100.0<br />

(88) Concentration of credit risk<br />

Concentrations of credit risk may arise through business<br />

relations with individual borrowers or groups of borrowers<br />

which share a number of features and which are individually<br />

able to service debt and are influenced to the same extent by<br />

changes in certain overall economic conditions. Besides<br />

obtaining collateral and applying a uniform lending policy, the<br />

Bank has entered into a number of master netting agreements to<br />

minimise credit risks. These give the Bank the right to net claims<br />

on and liabilities to a customer in the event of the default or<br />

insolvency of that customer. The carrying values of credit risks<br />

relating to claims on customers were as follows at December 31,<br />

2011:<br />

€m<br />

Claims<br />

31.12.2011 31.12.2010<br />

Customers in Germany 192,645 207,690<br />

Corporate customers 98,876 97,316<br />

Manufacturing 20,833 22,291<br />

Construction 2,264 2,489<br />

Trading 8,706 8,845<br />

Services and others 67,073 63,691<br />

Public sector 25,707 35,574<br />

Private Customers 68,062 74,800<br />

Customers outside Germany 111,854 129,182<br />

Corporate and retail customers 103,059 120,285<br />

Public sector 8,795 8,897<br />

Sub-total 304,499 336,872<br />

less valuation allowances – 7,913 – 9,117<br />

Total 296,586 327,755

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