Punch Taverns plc 2011 Annual Report
Punch Taverns plc 2011 Annual Report
Punch Taverns plc 2011 Annual Report
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<strong>Punch</strong> <strong>Taverns</strong> <strong>plc</strong><br />
<strong>Annual</strong> <strong>Report</strong> and Financial Statements <strong>2011</strong><br />
11<br />
Communication and engagement<br />
Employee feedback is actively encouraged at all levels of the<br />
business, through informal listening groups, regular Business<br />
Briefs, departmental lunches with the CEO and regional cascades<br />
in the field.<br />
Our licensees are encouraged to feed back via Partner forums<br />
and the <strong>Punch</strong> Buying Club blog and there is a clear complaints<br />
procedure which is set out in our Code of Practice.<br />
We also bring licensees together at Partner hosted nights where<br />
they can share best practice, in addition to our roadshows and<br />
Spring Fairs, where they can meet industry experts, suppliers,<br />
members of the <strong>Punch</strong> team and of course other Partners.<br />
Partner training<br />
We have a rigorous training programme for all new Partners,<br />
following the Pre-Entry Awareness Training recommended by<br />
the British Institute for Innkeeping for all entrants to the licensed<br />
trade. Our Ready-for-Business programme begins with a one-week<br />
foundation programme which covers licensing, responsible<br />
retailing, how to run a profitable business, health and safety<br />
and retail standards, which result in two qualifications, the<br />
BIIAB Award in Beer and Cellar Quality and the BII Introduction<br />
to Licensed Retailing Operations. To date, 99.5% of all new<br />
starters have completed this course in line with our Code of<br />
Practice. The second stage is a pub-based cellar training visit,<br />
followed by a development planning visit, designed to ensure<br />
the best possible start for the pub and the Partner. All this<br />
training is then followed up by regular visits from our PDMs<br />
to ensure learnings are applied on the ground in our pubs.<br />
Business review<br />
Developing our people<br />
The restructure prompted by the demerger has provided a focus<br />
and clarity to the strategy of the business moving forward.<br />
A year of massive change for <strong>Punch</strong> has provided significant<br />
opportunity for individual development and career progression<br />
set against a background of extensive change management.<br />
As part of our continued commitment to improving the skills<br />
in our teams to help support our Partners, <strong>Punch</strong> piloted the<br />
Multiple Retail Management Level 4 qualification, the first<br />
BIIAB-accredited Level 4 qualification in Multiple Licensed<br />
Premises Management.<br />
And in partnership with Leeds Metropolitan University,<br />
<strong>Punch</strong> developed a Masters qualification in Multi-Unit Leadership,<br />
for the potential future leaders of the business.<br />
<strong>Punch</strong> is committed to developing the skills of the staff within the<br />
business through a rigorous learning and development programme,<br />
ensuring the highest possible quality standards.<br />
And this commitment extends to recruiting the best talent the<br />
industry has to offer, through a strong employer brand, a positive,<br />
can-do culture and a flexible and competitive reward and<br />
recognition programme.<br />
Financial statements Governance<br />
For more information visit:<br />
www.punchtaverns.com