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Brand Failures

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31 Ben-Gay Aspirin<br />

Ben-Gay is another well-known US brand. It is an analgesic cream used for<br />

the relief of minor arthritic pain, muscle aches and back pain. Again, its first<br />

brand extension – Ultra Strength Ben-Gay – was a success, as it was essentially<br />

the same product, only intensified. When trying to think of another logical<br />

extension, the company came up with Ben-Gay Aspirin. After all, Ben-Gay<br />

could use its existing distribution network and the brand could still be<br />

associated with pain relief. Well, that is what the company thought. The only<br />

trouble was Ben-Gay was so strongly associated with the burning cream that<br />

it was unable to make the transition. Nobody liked the idea of swallowing a<br />

Ben-Gay product. As a result, the Ben-Gay Aspirin failed.

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