Brand Failures

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96 <strong>Brand</strong> failures 27 Bic underwear Strange but true Harley Davidson perfume. Coors spring water. Both of these were doomed to failure because of the brand name’s attachment to an unrelated product. However, the prize for the most bizarre brand extension must go to Bic. The company, best known for producing disposable pens, thought its brand name was strong enough to be applied to other categories. Indeed, it had already achieved success with disposable cigarette lighters and safety razors. The unifying factor here was ‘disposability’. Bic pens, lighters and razors were all throw-away goods. Furthermore, Bic could exploit its well established distribution network and sell the lighters and razors in the same outlets as its pens. However, when the Bic brand applied its name to women’s underwear, consisting of a line of ‘disposable pantyhose’ they were unable to attract customers. Okay, so the disposability element was still there. But that was about it. Consumers were unable to see any link between Bic’s other products and underwear, because of course there was no link. The main problem was that the company insisted on using the Bic name. As marketing writer Al Ries has observed, using the same name in unrelated categories can create difficulties. ‘If you have a powerful perception for one class of product, it becomes almost impossible to extend that perception to a different class,’ he argues. ‘Names have power, but only in the camp in which they have credentials and when they get out of their camp, when they lose focus, they also lose their power.’ Although this doesn’t hold true for
Extension failures 97 every brand – Virgin is an obvious exception (and one Ries rarely discusses) – it certainly holds true in this instance. Furthermore, Bic underwear required a completely new distribution channel and required different production technology. The lighters, razors and pens were all made from injection-moulded plastic, and could therefore share resources. Production and distribution problems, combined with the fact that the product’s function was totally unlike that of the previous products, meant that Bic underwear met an early, and not much-mourned death. Lessons from Bic underwear Exploit existing resources. The other Bic brand extensions made sense because the company could exploit its existing sales force, distribution channels and production technology. None of which came in handy for the range of underwear. Be flexible. The brand association for Bic in the mind of the consumer simply wasn’t flexible enough for a move into an unrelated product category.
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Brand Failures
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Brand Failures Matt Haig
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Contents 1. Introduction 1 Why bran
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Contents vii 6. Culture failures 15
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4 Brand failures didn’t matter. A
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6 Brand failures market for which i
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8 Brand failures without trace are
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Some brand failures have proved so
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14 Brand failures competitor. As it
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16 Brand failures In other words, C
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18 Brand failures Lessons from New
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20 Brand failures among employees t
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22 Brand failures years previously
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24 Brand failures Mustang was the s
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26 Brand failures 3 Sony Betamax Ac
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28 Brand failures and retailers, wh
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30 Brand failures 4 McDonald’s Ar
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32 Brand failures Lessons from Arch
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34 Brand failures
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36 Brand failures up with the idea
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38 Brand failures Factor two: cool
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40 Brand failures 6 Sony’s Godzil
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42 Brand failures the possible exce
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44 Brand failures 7 Persil Power On
Page 54 and 55: 46 Brand failures But the advantage
Page 56 and 57: 48 Brand failures easily, Pepsi rem
Page 58 and 59: 50 Brand failures 9 Earring Magic K
Page 60 and 61: 52 Brand failures Lesson from Earri
Page 62 and 63: 54 Brand failures on it,’ wrote B
Page 64 and 65: 56 Brand failures Clearly if Corfam
Page 66 and 67: 58 Brand failures been officially r
Page 68 and 69: 60 Brand failures ‘There are risk
Page 70 and 71: 62 Brand failures 13 Oranjolt The d
Page 72 and 73: 64 Brand failures 14 La Femme Where
Page 74 and 75: 66 Brand failures patronizing. This
Page 76 and 77: 16 Clairol’s ‘Touch of Yoghurt
Page 78 and 79: 18 Maxwell House ready-to-drink cof
Page 80 and 81: 20 Thirsty Cat! and Thirsty Dog! Bo
Page 83 and 84: Barron’s Dictionary of Business T
Page 85 and 86: Extension failures 77 21 Harley Dav
Page 87 and 88: Extension failures 79 making up the
Page 89 and 90: Extension failures 81 Keep it tigh
Page 91 and 92: 23 Crest Stretching a brand to its
Page 93 and 94: Extension failures 85 ‘No toothpa
Page 95 and 96: Extension failures 87 24 Heinz All
Page 97 and 98: Extension failures 89 Lessons from
Page 99 and 100: Extension failures 91 the no-nonsen
Page 101 and 102: Extension failures 93 Have a core
Page 103: Extension failures 95 In the mid-19
Page 107 and 108: Extension failures 99 sales rose to
Page 109 and 110: Extension failures 101 However, amo
Page 111 and 112: Extension failures 103 29 Chiquita
Page 113 and 114: Extension failures 105 A brand is
Page 115 and 116: 31 Ben-Gay Aspirin Ben-Gay is anoth
Page 117 and 118: 33 Smith and Wesson mountain bikes
Page 119 and 120: 35 Lynx barbershop Lever Fabergé,
Page 121 and 122: 37 LifeSavers Soda Invented in 1912
Page 123: 39 Frito-Lay Lemonade Frito-Lay is
Page 127 and 128: It can be expected that brands will
Page 129 and 130: PR failures 121 40 Exxon Don’t sa
Page 131 and 132: PR failures 123 including the clean
Page 133 and 134: PR failures 125 environmentalists,
Page 135 and 136: PR failures 127 the public. [. . .]
Page 137 and 138: PR failures 129 42 Perrier’s benz
Page 139 and 140: PR failures 131 common purpose thro
Page 141 and 142: PR failures 133 Lesson from Pan Am
Page 143 and 144: PR failures 135 In addition, Snow B
Page 145 and 146: PR failures 137 45 Rely tampons Pro
Page 147 and 148: PR failures 139 Lessons from Rely
Page 149 and 150: PR failures 141 As Gerber saw it, a
Page 151 and 152: PR failures 143 regarding youth mar
Page 153 and 154: PR failures 145 buying about 40 per
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PR failures 147 Be sensitive. By s
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PR failures 149 Remember that comp
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Brands operate on a global scale. B
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156 Brand failures of the Bombay St
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158 Brand failures Coca-Cola. The
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160 Brand failures Lessons from Kel
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162 Brand failures Translation trou
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53 Schweppes Tonic Water in Italy I
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55 Electrolux in the United States
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57 Coors in Spain Coors beer had eq
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59 Clairol’s Mist Stick in German
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61 American Airlines in Mexico When
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63 Kentucky Fried Chicken in Hong K
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176 Brand failures ment. Pretty soo
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178 Brand failures 65 Quaker Oats
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180 Brand failures Lessons from Sna
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The people behind a brand are its m
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People failures 185 66 Enron Failin
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People failures 187 67 Arthur Ander
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People failures 189 68 Ratner’s W
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People failures 191 met comedians w
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People failures 193 was out, Planet
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People failures 195 is wrong to lea
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People failures 197 had lost the su
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People failures 199 tortilla brand
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Brands, like people, have a fear of
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Rebranding failures 205 73 Consigni
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Rebranding failures 207 of the name
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Rebranding failures 209 74 Tommy Hi
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Rebranding failures 211 style that
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Rebranding failures 213 in the Repu
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Rebranding failures 215 former secr
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Rebranding failures 217 Lessons fro
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Rebranding failures 219 neighbours
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79 British Airways When British Air
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CHAPTER 9 Internet and new technolo
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226 Brand failures now believe bran
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81 Pets.com In the mid-1990s, when
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Internet and new technology failure
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All brands will eventually fail. Th
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262 Brand failures The $600-million
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264 Brand failures Lessons from Old
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266 Brand failures interview. ‘An
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268 Brand failures 91 Ovaltine When
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270 Brand failures 92 Kodak Failing
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272 Brand failures tive strategy if
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274 Brand failures 93 Polaroid Live
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276 Brand failures launch of its SX
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278 Brand failures ‘was that they
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280 Brand failures 94 Rover A dog o
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282 Brand failures 95 Moulinex Goin
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284 Brand failures 96 Nova magazine
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286 Brand failures The cycle of lau
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288 Brand failures As with most bra
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290 Brand failures For the Levi’s
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292 Brand failures to the stores in
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294 Brand failures One argument was
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296 Brand failures market is 18-24
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298 Brand failures 100 Yardley cosm
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300 References
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302 References Malmsten, E, Portang
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304 Index candour see honesty Capit
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306 Index ideas failures 71, 82 hea
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308 Index and extension 93 New Coke
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310 Index Taiwan 163 tampons 137-39
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