Download ResMax Brochure - Hilton Worldwide
Download ResMax Brochure - Hilton Worldwide
Download ResMax Brochure - Hilton Worldwide
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No need to be concerned about<br />
loss of intimacy and control—<br />
we have solutions.<br />
The following ensures we are providing<br />
your guests with the very best reservations<br />
service possible:<br />
• Highly trained agents<br />
• Part of a regional desk within a large center<br />
• Hotel-specific training<br />
• Hotels and training center share updates<br />
via video webinars<br />
• Enriched hotel-specific content via <strong>ResMax</strong><br />
• Agent visits to hotels<br />
• Dedicated Hotel Relationship Manager<br />
and <strong>ResMax</strong> Administrator<br />
• Hotel spotlight and incentives<br />
• Focus on revenue optimization<br />
For more information, visit our website:<br />
HRCC<strong>ResMax</strong>.com<br />
The <strong>ResMax</strong> Difference *<br />
Prior to joining <strong>ResMax</strong><br />
After joining <strong>ResMax</strong><br />
$140.00<br />
$136.81<br />
$135.94<br />
$130.49<br />
$130.00<br />
$127.46<br />
$127.12<br />
$120.78<br />
$120.35<br />
$120.00<br />
$119.65<br />
$117.29<br />
$114.93<br />
$114.32<br />
$113.78<br />
$112.72<br />
$113.21<br />
$110.92<br />
$110.71<br />
$110.76<br />
$110.00<br />
$110.24<br />
$109.06<br />
$109.27<br />
$108.21<br />
$106.75<br />
$100.00<br />
ADR<br />
Month -5 -4<br />
-3<br />
-2<br />
-1<br />
0 1<br />
2 3 4 5<br />
ADR Hotel Direct ADR HRCC <strong>ResMax</strong> Data Only ADR Combined Hotel Direct and HRCC All Sources<br />
*Sample of 100 hotels globally that joined the program between December 2010 and June 2011.<br />
<strong>Hilton</strong> Reservations and Customer Care Offices and Regional Hotel Relationship Managers<br />
GLASGOW, UK<br />
SOFIA, BULGARIA<br />
DALLAS, TX, US<br />
TAMPA, FL, US<br />
CAIRO, EGYPT<br />
SHANGHAI, CHINA<br />
TOKYO, JAPAN<br />
MEXICO CITY, MEXICO<br />
MANILA, PHILIPPINES<br />
HRCC Office Location<br />
Amanda Wu<br />
Director, Hotel and<br />
Vendor Management<br />
+1 972 770 6064<br />
Amanda.Wu@hilton.com<br />
Steve Hoff<br />
Manager<br />
+1 714 389 7049<br />
Steve.Hoff@hilton.com<br />
Alexis Nunley<br />
Administrator<br />
+1 972 770 6184<br />
Alexis.Nunley@hilton.com<br />
Nicholas Retuerto<br />
Manager<br />
+1 972 770 6034<br />
Nicholas.Retuerto@hilton.com<br />
Kelli Jones<br />
Administrator<br />
+1 972 770 6079<br />
Kelli.Jones@hilton.com<br />
Cheryl Sabol<br />
Manager<br />
+1 570 459 0278<br />
Cheryl.Sabol@hilton.com<br />
Lisa Browne<br />
Administrator<br />
+1 813 243 7596<br />
Lisa.Browne3@hilton.com<br />
Randall Leonard<br />
Manager<br />
+1 813 243 7515<br />
Randall.Leonard@hilton.com<br />
Margarete Tober<br />
Administrator<br />
+1 813 243 7504<br />
Margarete.Tober@hilton.com<br />
Nicola Steel<br />
Director, International<br />
+44 (0) 7974 229 002<br />
Nicola.Steel@hilton.com<br />
Laura Acevedo<br />
Manager<br />
+52 55 5254 0345<br />
Laura.Acevedo@hilton.com<br />
Julie Wood-Downey<br />
Manager, Luxury Desk*<br />
+1 813 290 4710<br />
Julie.Wood-Downey@hilton.com<br />
Ivett Valentin<br />
Administrator, Luxury Desk*<br />
+1 813 290 4711<br />
Ivett.Valentin@hilton.com<br />
*Luxury Desk serves Conrad Hotels & Resorts and Waldorf Astoria Hotels & Resorts<br />
© 2012 <strong>Hilton</strong> <strong>Worldwide</strong>
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