News@TIM - School of Travel Industry Management

2012 Legacy Honoree Ernest Nishizaki with TIM Student Ambassadors
Volume 5 UNIVERSITY OF HAWAI‘I AT MĀNOA SCHOOL OF TRAVEL INDUSTRY MANAGEMENT NEWS December 2012
Celebrate a Legacy Raises Over $135,000 in Scholarship Funds for TIM Students
In This Issue
Celebrate a Legacy in
Tourism
Dean’s Message &
Dean’s List
1-3
TIM Students at APEC 5
Hotel Executives
Discuss Sustainability
It Takes a Village to
Raise a TIM Graduate
Student Awards 8
17th Annual Nā Kukui
Netlinks with Industry
Visiting Scholars from
China
A Record Year of
Scholarship Awards
Edu-tourism is Alive
and Well at TIM
DFS & Hastings
Scholarships
4
6
7
9
10
10
11
12
New Faces at TIM 13
Faculty Publications
and Conferences
In Memory of
Bernice C. Loui &
Professor Morton Fox
14-
16
17
Alumni News 18
Legacy Sponsors
19-
20
The School of Travel Industry Management’s annual signature event,
Celebrate a Legacy in Tourism, exemplified another outstanding year
of community support for the School in its 46th anniversary. The gala
banquet held on April 5, 2012 at the Sheraton Waikīkī Hotel
Ballroom was attended by 620 visitor industry movers and shakers
who were treated to a gourmet feast and fabulous entertainment. This
year’s Legacy honorees are both distinguished TIM alumni, namely
Ernest Nishizaki (‘69), Executive Vice President of Kyo-ya Hotels &
Honorees Allan Lum and Ernest Nishizaki
Resorts and Allan Lum (‘73), General Manager of the Wai‘alae
Country Club. Special guests included Senator Daniel K. Inouye, Governors Neil Abercrombie,
George and Jean Ariyoshi, John and Lynne Waihee, Ben Cayetano and Event Chair
Vicky Cayetano; Representatives Robert and Joanna Herkes, Tom Brower, James Tokioka and
Angus McKelvey; Mayors Alan Arakawa and Mufi Hannemann; UH Board of Regents Chair
Eric Martinson and Chuck Y. Gee; and UH President Dr. M.R.C. Greenwood.
Senator Inouye emphasized the vital role that the TIM School plays
with its synergies of education, research, and partnership with industry
and community groups. He stated that the TIM School provides
homegrown leadership for the tourism industry, which is the backbone
of Hawai‘i’s economy. Because of this, the TIM School is the envy of
other destinations that rely on tourism. Senator Inouye cited the United
Nations World Tourism Organization TEDQUAL ranking of the TIM
School as one of the top two tourism and hospitality programs in the
nation and eighth worldwide.
Senator Daniel K. Inouye
President Greenwood further emphasized the importance of tourism by stating that ninety percent of
new jobs are in services, according to the U.S. Department of Labor. The TIM School is preparing the
future leaders of these industries through its degree and certificate programs. President Greenwood also
acknowledged the important partnership of the TIM School with the Hawai‘i Tourism Authority and
DBEDT in developing a visitor data portal that is cutting edge in data analytics.
P A G E 1

Governor Abercrombie addresses the crowd
Governor Abercrombie pointed out that the aloha spirit is leading the way for a peaceful
world and how the TIM School is central to this legacy. With reference to this year’s
honorees, he said, “The achievements of Mr. Nishizaki and Mr. Lum have resulted in the
institution’s well-earned reputation as a world-class educational academy and producer of
future leaders in the tourism and travel management industry.” He stressed the importance of
the School as an independent unit so that it can continue to fulfill its mission which is central
to the State and the region in hosting the fastest growing tourism markets in the world.
Ernest Nishizaki was presented with the Legacy in Tourism Award for his
outstanding leadership in Hawai‘i’s travel industry for more than 40 years. He oversees
Kyo-ya properties, including the Moana Surfrider, A Westin Resort & Spa;
The Royal Hawaiian, A Luxury Collection Resort; Sheraton Waikīkī; Sheraton
Princess Kaiulani; and Sheraton Maui Resort & Spa. Along with being a driving
force behind the Waikīkī beach restoration project, Nishizaki also funded the
Kyo-ya Sustainable Coastal Tourism Fellowship Program within the UH Sea Grant
Center. It is a collaborative effort between the TIM School, the College of Social
Sciences, the Hawai‘inuiākea School of Hawaiian Knowledge, and the School of
Ocean and Earth Sciences. He is a loyal supporter of the TIM School, serving on its
Advisory Board and has mentored many graduates in the industry.
TIM Hall of Honor
Awardee Allan Lum
Legacy (continued)
Allan Lum was selected by his peers, namely directors of the TIM International Alumni Association Board,
to be inducted in the TIM Hall of Honor for his outstanding record of leadership and support of the TIM
School throughout the years. Lum has served as General Manager of the Wai‘alae Country Club for over 30
years. Wai‘alae Country Club is recognized as one of the finest clubs in the country and under Lum’s
leadership has hosted numerous high-profile golf tournaments including the prestigious Sony Open of
Hawai‘i. In fact, Michelle Wie, daughter of former TIM Professor Byung-Wook Wie, got her start here to
become the youngest woman to compete in the Sony Open at the 2004 tournament.
To add to the evening’s success, TIM alumni association president Audrey
Higuchi presented Dean Juanita Liu with a $17,500 check to kick off the
TIM International Alumni Association Scholarship Endowment Fund.
Additional donations from individuals, as well as the Singapore and Hong Kong alumni who
held fundraising events, subsequently raised the total to $25,000, well on the way towards the
goal of $35,000 to fund the endowment.
Guests were treated to songs by the iconic
Marlene Sai, as well as hula performances from
Miss Hawai‘i 2011 Lauren Cheape, Tihati
Productions, and nā keiki o Hālau Hula Olana.
Dan Cooke was emcee. Adding to the festive
L to R: Governor Ben & Vicky Cayetano, Aileen Char, and
Governor John & Lynn Waihee.
Governor Abercrombie, Vicky Cayetano,
Ernest Nishizaki and Dean Liu
Audrey Higuchi presents Dean Liu
with a big check
ambiance were wines provided by Southern Wines & Spirits, along with gifts of
Hawaiian Host chocolates and Maui Gold pineapples. As we celebrate another
successful event that raised more than $135,000 for student scholarships, special
acknowledgements go to Noel Trainor, Ted Sakai, Lee-Ann Choy and
Deborah Fitzgerald. On behalf of the TIM School, we would like to extend our
warm mahalo to all who so generously gave their time, energy, and resources.
We hope to see you at next year’s exciting Celebrate a Legacy in Tourism Event!
P A G E 2

Ernest Nishizaki, Senator Inouye,
Governor Ariyoshi & families
nā keiki o Hālau Hula Olana
Allan Lum with family and friends
John and Mary Lou Brogan
Craig Anderson, Frederick Orr, Kelly Hoen,
Greg Dickhens
Marlene Sai
Peter Sit, MRC Greenwood, Carol Kai Onouye,
Loretta Yajima, Ruben Carrillo
Winston Chinn, Nane Aluli, Gregg Nelson, Maui Mayor Alan
Arakawa, Carol Reimann, Michael Jokovich, Michael Nozaki
Miss Hawai‘i
Lauren Cheape
Dave Erdman, Jason Ito, Co Vavul
Murray Towill, David McNeil, Chuck Gee
Ted Sakai with Miramar staff and students Hilton Hawaiian Village Guests Hawaii Lodging and Tourism Association Guests
Mahalo to Our Volunteers & Generous Supporters
Honorary Chair
Honorable Daniel K. Inouye
United States Senator
Event Chairs
Former First Lady Vicky Cayetano
President, United Laundry Services, Inc.
Table Sales Chair
Noel Trainor
Savoy Consulting, LLC
Program Co-Chairs
Lee-Ann Choy
Pacific Rim Concepts, LLC
Ted Sakai
Miramar at Waikī kī
Event Coordinator
Deborah Fitzgerald
Event Vice Chairs and
Special Recognition
Sandra Albano
William Anonsen
Julie Arigo
Rick Blangiardi
Joe Davis
Mark Fenton
Dennis Francis
Peter Ho
Kathy Inkinen
Jason Ito
Dave Kennedy
Marie Kumabe
David McNeil
Elliot Mills
John Monahan
Chris Resich
Chris Tatum
Cha Thompson
Tony Vericella
Jerry Westenhaver
Paul Yokota
Creative Fx
DAY AV
Floral Network LLC, Debbie Barrett, AIFD
Greeters of Hawai‘i
Hawai‘i Tourism Authority
Hawai‘i Visitors and Convention Bureau
Denise Hayashi
McNeil Wilson Communications
na keiki o Ha lau Hula Olana
Office of the Governor, Vicki Borges
Office of the Honorable Senator Inouye, Jennifer Sabas
Pacific Rim Concepts, LLC
Presentation Services Audio Visual
Sheraton Waikī kī Resort
Southern Wine & Spirits
Stuart Yamane Creative
Starwood Hotels & Resorts
Tihati Productions
TIM International, Inc.
TIM Student Ambassadors
Photos by Chaz Davidson, Tony Grillo, and Clinton Inouye
More sponsors listed on pages 19-20.
P A G E 3

Message from the Dean
Aloha! This year we celebrated a banner year of accomplishments with increasing enrollments, new
hires, new courses, and a record amount of financial assistance granted to students. This Fall, enrollments
in TIM increased by an remarkable 15 percent. In two years our freshman class and summer enrollments
have tripled. TIM is the 6th largest major on the UHM campus with 350 – 400 students. TIM also attracts the
largest number of foreign students on campus, or twenty percent of all international undergraduates at
UHM. Two out of three TIM students are Hawai‘i residents. Eighty undergraduate scholarships and five
graduate assistantships have been awarded for a total of $250,000.
Our curriculum is delivered by a healthy mix of 24 faculty, half full-time and half practitioners, enabling us to offer new
courses like revenue or resort management, as well as incorporating sufficient Ma noa gened requirements making it
possible to shorten time to graduation by an entire semester. Our recent appointments are featured in this newsletter.
Along with this new talent, TIM is able to assist in the design of the State’s online visitor Data Explorer. The School is also
hosting a TIM Analytics Portal (TIMAP) that will enable users to custom design visitor dashboards. Faculty are working on
two research projects with the Sea Grant Program, one in the Kyo-ya Fellows Program to develop Native Hawaiian indicators
and another to survey Hanauma Bay visitors. Projects in agri-tourism and health and wellness are being explored
with other colleges. As the industry moves toward sustainability, it is hoped that these efforts will assist town and gown.
For TIM’s 46th anniversary, our signature Celebrate a Legacy event honored for the first time our own alumnus Ernest
Nishizaki, featured in the lead article. We also gratefully received new endowments started by the TIM International, Inc.
alumni association and DFS Hawai‘i. Generous donations were also received from the Hastings Memorial Scholarship,
alumni and other donors. Ministerial and professional training programs were held for groups from China, Japan, Taiwan,
Korea and in Abu Dhabi, along with the 34th summer Executive Development in Tourism Institute. Altogether, external
funds of almost $800,000 were generated to support students and projects within the School.
With the turnaround in tourism growth in Hawai‘i and in the Asia Pacific Region, we are poised to increase our capacity to
accommodate the burgeoning demand for graduates with four-year degrees. Toward this end, we are expanding our
programs, seeking more overseas internships, and finding ways to increase access for qualified students. Indeed, the TIM
School at the University of Hawai‘i is the natural bridge between East and West in tourism, hospitality, and transportation
education, as well as professional training, for the fastest growing industry in the Asia Pacific Region.
Juanita C. Liu, Ph.D.
Dean and Professor
L to R: (front) Joseph and Carol Pluta, Miriam Domingo, Lois Sismar, Glenn Perry,
Audrey Higuchi, (back) Clinton Inouye, Daniel Chun, Dave Evans, Peter Sit, Lee-Ann Choy
Florante Baptista
Yi Bischeri
Lazar Bogdanovski
Cheuk Lam Vivian Chan
Andrew Chen
Lavina Chen
Margaret Dalzell
Elizabeth Eguchi
Trevor Gable
Jodie Higa
Hio Lai Ieong
Spring 2012 Dean’s List
Kellee King
Kelsey Kitagawa
Katrina Konsolas
Chengcheng Lei
Wei-Chen Li
Vincent Lin
Li Shan Liu
Tiffany Looi
Samantha Lum
An Nguyen
Natalie Nichols
L to R: Wesley Fong, Ivan Wen, Rachel Soma, Deborah Fitzgerald, Philip and
Bevra Dang, Marie Kumabe, Elena Tom, Ted and Valerie Chinen, Dan Spencer,
Laura Gershuni, Sungsoo Kim, Sarah Kalicki-Nakamura and Marc Lizama
Jacqueline O'Farrell
Karen Gwyn Olayvar
Hitomi Ozaki
Rachel Sahni
Yen Lee See
Stacie Tamaru
Saeka Tanabe
Mathew Tanaka
Jeremy Tomono
Siyuan Wang
Dannie Zboyovsky
P A G E 4

TIM Students at APEC—the Experience of a Lifetime!
Fifty TIM students got a birds-eye
view of the Asia Pacific Economic
Council (APEC) CEO Summit at
the Sheraton Waikīkī on November
10-12, 2011. As volunteers, their
duties were registering and hosting 40
CEO delegations and the press, as
well as ushering, security, and
meetings assistance.
Mayor Peter Carlisle with 75 TIM student volunteers onstage at APEC Night.
President Obama opens the APEC CEO Summit
TIM graduate students Lorenn Swesey and Elissia Wahl fielded the question and answer
portion of the conference. Lorenn, who served as APEC intern under APEC Chair
Muriel Anderson of the Hawai‘i Tourism Authority, said that the most rewarding part of
this experience was “being in on every panel session, and learning an incredible amount
about world affairs and global trade.” Undergraduate student Jeremy Tomono remarked
that hearing speakers like President Barack Obama, Secretary of State Hillary
Clinton, and China’s President Hu Jintao, will always be remembered as a highlight of
his university career. Elissia added that it was fascinating to experience the latest
innovations in meetings technologies at the conference.
The TIM School also helped plan APEC Night, which featured an evening of educational displays,
food and cultural presentations held on November 3, 2011 at the Campus Center Ballroom. The
planning committee, co-chaired by Political Science and Economics seniors Kelly Park and
Jeremy Shao, were advised by Laura Gershuni and Juanita Liu. The four winners of the YouTube
video contest: “What does APEC mean to me as a UHM student” were announced. Graduate
students Sherilyn Wee and Iman Nasseri won first prize for
their video highlighting energy efficiency initiatives being
implemented on campus. About 400 attended this exciting event,
sponsored by the ASUH, Campus Center, UHERO, TIM School,
and Shidler College. Students in Gershuni’s class on Food and
World Cultures created colorful displays of the food, geography
Instructor Gershuni evaluates TIM student
displays for the 21 APEC countries
and customs of the 21 APEC countries, while the UHERO
interns presented displays on the economies. Honolulu Mayor Peter Carlisle noted, “I think
it’s great for UH students to be involved in APEC; it is a once-in-a generation event.”
On February 19-24, 2012, TIM undergraduates
Maria Todo and Hitomi Ozaki were selected as
interns for the APEC Learning Community
Program and Annual Conference on Innovation
and Project-Based Learning.
Dean Liu and Denise Konan, APEC
advisor to UH President, present
Iman Nasseri and Sherilyn Wee first
prize for the video contest.
APEC interns Kyung-Ri Lim, Kelly Park,
Jeremy Shao, Lorenn Swesey and Irene Yang
TIM students dish out scrumptious international food
P A G E 5

TIM Alumni Hotel Executives Discuss Sustainability Trends
L to R: Paul Yokota, Ren Hirose, Paul Tang, & Christina Gabriel
Four distinguished TIM alumni came back into the classroom as
speakers for the annual Ambassador Bill Lane, Jr. and Mrs. Jean
Lane Lecture Series on Sustainable Tourism on April 4, 2012.
Now in its 11th year, the theme for this year’s lecture was
“Hotel Trends with a Focus on a Sustainable Hawai‘i”.
Christina Gabriel (‘92), General Manager of Marriott’s
Waiohai Beach Club and Marriott’s Kaua‘i Lagoons, Kalanipuu
gave her presentation on timeshares, which make up 13 percent
of all rooms in Hawai‘i. Christina stated that timeshares are
valuable to Hawai‘i because they are resilient to fluctuations in
the economy and visitors typically stay longer than regular hotel
guests. Additionally, timeshare visitors are repeat visitors who
have a deeper sense of a connection to the local community. She
shared how her hotels provide cultural activities and enrichment
for their guests.
Ren Hirose (‘85), General Manager of the W Scottsdale in
Arizona, discussed branding and its connection to sustainability.
Ren said that in addition to marketing, the W brand focuses on
building a global footprint. He also stated that hotels are obligated
to give back and the W Scottsdale does this by using art and
music to develop a close connection with the community.
Further, he illustrated how community events at the W in Los
Angeles, which he previously managed,
attracted up to 1,000 people and launched
a number of celebrity careers.
Christina Gabriel and
Paul Tang field questions
from the audience
Paul Tang (‘70) is the Vice President and
Managing Director of the Hyatt Regency
Grand Cypress Hotel in Orlando, Florida
and chairman of Visit Orlando and the
Central Florida Hotel & Lodging
Association. He spoke about how
branding strategy can promote a
destination for a
sustainable future.
Using some of the
successful branding
strategies from
BMW, he drew
some analogies of
how best practices
in destination
Ren Hirose discusses customer loyalty programs
branding can be
applied in Hawai‘i’s. He also emphasized how visitor feedback
has been used to allocate resources to sustain Hawai‘i tourism.
Paul Yokota (‘79), President of FCH Enterprises, including
Zippy’s Restaurants, Napoleon’s Bakery, Food Solutions
International, and A Catered Experience, served as the emcee
for the event. He joined FCH after 30 years in the hotel
industry with Westin, Stouffer and Prince Hotels in locations on
the mainland, Oahu and the neighbor islands. Previous positions
include General Manager for multiple properties as well as
Senior Vice President and Chief Operating Officer for Prince
Resorts Hawai‘i. He currently serves as Chair of the TIM
School Advisory Board.
The speakers addressed an overflow audience with more than
150 students attending. The lecture concluded with a lively
question and answer period. TIM International, Inc. alumni
association sponsored the reception that followed. The program
was broadcast on
public television
and a DVD is available
from the TIM
School.
The Ambassador L.W. “Bill” Lane, Jr. and Mrs. Jean Lane
Lecture on Sustainable Tourism and the Environment
This lecture series was established in 2001 to address key issues on
sustainability in the tourism industry. It also extends the effort to
educate and raise awareness in the
Hawai‘i community of the importance of
sustainable tourism and how the concept is
being embraced across the globe. An additional
gift of $125,000 from the Bill Lane
Trust to support this endowment was
recently granted.
P A G E 6

It Takes a Village (or an Industry) to Raise a TIM Graduate
Students give mock presentations to panelists
In Spring 2012 the School was filled with students and coaches for the first “O”
Assessment day designed to improve student communication and presentation skills.
The TIM Human Resource (HR) Management core course has been reformatted to
meet the UHM requirements as an orally-designated “O” course. Instructors are
veteran HR expert Marie Kumabe and Sarah Kalicki-Nakamura with broadcast
journalism education and training facilitation skills. Both have industry experience
as well. During the morning session the students engaged in content presentations,
behavior-based interviews, and simulated labor negotiations. During the afternoon
session, the students attended a seminar on how to improve presentation skills by
Pam Chambers, a professional coach and author of “Life is a Presentation.”
One of the key reasons the TIM School has
enjoyed so much success over the years has been its collaborative relationship with its
industry. Whenever we can partner to augment classroom learning with practical
guidance and experiences, it is a “win-win” situation for our students. Our industry
partners came through with tremendous expertise on “O” Day. Coaches for a hotel labor
negotiation simulation included Julie Walker, Director of HR at Hilton Hawaiian
Village; Marty Woodward, President of Woodward Labor Relations; Bill Chung,
President of People Profits; Jason Yamamoto, Internal Auditor/Labor at Hawaiian
Airlines; Cindy Sakai, Co-Owner of TH!NK Training; Pamai Cano, Assistant Director
of HR at Hyatt Kauai; and Laura Witter, Training Director at Hyatt Waikīkī.
Marty Woodward coaches the group on how to bargain
Student reaction was enthusiastic and appreciative. Li Shan Liu said, “Through this
workshop, we are exposed to inspiring information on how to unlock the freedom of speech. This workshop has made me realize
that no one is born to be a great presenter but everyone has the potential to become one. After the workshop, I concluded that
good presentation skill requires continuous practice of common sense, wisdom, and creativity.” Classmate Ryan Bautista added,
“I thought the workshop with Pam Chambers was amazing. I usually have bad
anxiety when in front of a group of people. The strategies on how to overcome
anxiety have helped me a lot.”
Bill Chung caucuses on negotiation strategies
After this semester’s “O” Day, Pamai Cano commented, “ My impression is that
the presentation skills of this class were much improved over last semester. It’s
funny how we learn as we go along and our impact on the students was clearly
evident. It was impressive how none of them referred to notes and while a few
might have had memory stumbles, it all comes with practice. Those groups that
practiced together were evident and had a stronger impact in their presentations.”
Students hone their negotiation skills
Jason Yamamoto debriefs the group
P A G E 7

2012 Award Winners in TIM
Awardees are listed in the order pictured above from left to right. Congratulations to the awardees and Mahalo to their sponsors.
Dean’s Service Award
Sponsored by the School of Travel Industry Management
Jonathan O’Neil’s area of emphasis is hospitality and he has been
able to use his skills while interning as a housekeeping manager at the
Westin Moana Surfrider. He was previously President of TIMSA.
Dean’s Spirit of TIM Award
Sponsored by Hyatt Hotels Hawai‘i
Cara Nonaka attended the Academy of Hospitality and Tourism in
high school. She helped create a teen concierge program with the
Sheraton Po‘ipū Resort on Kaua‘i. She completed internships with
Hawaiian Airlines and Starwood Hotels and Resorts Waikīkī. She also
worked in the UH sports marketing department as game day manager.
Outstanding Junior in TIM
Sponsored by Halekūlani
Tiffany Looi has interned with Universal Orlando and worked at The
Raffles Hotel, The Shangri-La Resort, and the Singapore Grand Prix.
She is a member of the University of Hawai‘i Honors Society, Golden
Key International Honors Society, and PATA, and holds a 3.74 GPA.
Outstanding Graduate Student in TIM
Sponsored by Hospitality Advisors, LLC
Laura Lesar has a background in sustainable tourism with
experiences in Central America, South East Asia, and South America.
Laura works with Sustainable Travel International (STI) as an Auditor
and Consultant for the Sustainable Tourism Eco-certification Program
(STEP). Laura also serves as an STI Project Coordinator.
TIM Excellence in Teaching Award
Sponsored by TIM International, Inc.
Dan Spencer, Ph.D., is an Associate Professor and a Fellow with the
Center for Sustainable Coastal Tourism at UHM. He draws upon
insights and experiences gained from his prior work as a tourism
researcher and outreach specialist at Michigan State and Black Hills
State Universities. His students say that he “continuously challenges
us to apply course content to industry specific situations in innovative
ways” and that he “is a great thinker and inspires his students to think
along with him.”
Outstanding Senior in TIM
Sponsored by Hawai‘i Visitors & Convention Bureau
Vivian Cheuk Lam Chan interned at A Perfect Day Wedding
Coordination LLC, the Moana Surfrider, and the International Student
Association, which collaborated with the TIM School in organizing the
annual International Night at UHM, which she co-chaired. She is also
a member of TIMSA and holds a 3.97 GPA.
Outstanding Senior in Tourism & Transportation
Sponsored by Meeting Planners International – Aloha Chapter
Leng Leng Io was born and raised in Macau, China. She’s had
internships at the Moana Surfrider and Horizon Lines, Inc. She is a
member of TIMSA and PATA, served as student leader in the 2011
New Student Organizations (NSO), and was a volunteer for APEC
2011.
TIM International Award of Excellence
Sponsored by TIM International, Inc.
Hitomi Ozaki interned at Nichada Group of Companies in Thailand
and at Miramar in Waikīkī. She is also a student assistant at
International Student Services. Hitomi received Member of the Year
from TIMSA in her freshman year and served as treasurer during her
sophomore year. She currently serves as President for Eta Sigma Delta
(ESD) Honor Society.
Outstanding Senior in Hospitality
Sponsored by Hawai‘i Hotel & Lodging Association
Justin Marts interned at Duke’s Waikīkī, the Hawai‘i Lodging and
Tourism Association, and the front office at the Royal Hawaiian Hotel.
Justin is an officer in the ESD Honor Society and a member of the UH
Honors Program.
Dean’s Scholar Award
Sponsored by the School of Travel Industry Management
Matthew “Mango” Tanaka (not pictured) has interned in Cultural
Services for Starwood in Waikīkī, Pergola Restaurant in Osaka Japan,
and the Polynesian Resort at Walt Disney World through the Disney
College program. Currently, Matthew works as a cultural greeter at
Aulani, a Disney Resort and Spa.
P A G E 8

17 th Annual Nā Kukui Netlinks Connects Students with Industry
The TIM School’s annual networking event, Nā Kukui
Netlinks, was held at The Pacific Club on April 12, 2012
with 150 students and industry leaders attending. Nā Kukui
allows students the opportunity to connect with a wide
variety of professionals in the travel industry through a
speed-networking format.
Students taking the Events Planning and Marketing course
organized and planned the event. The students formed
committees for venue, program, invitations, media, registration,
and decorations. This year’s co-chairs, Cara Nonaka
and Elena Chen, did an excellent job of directing their
classmates for a successful evening.
The program included the announcement of this year’s
winners of the coveted outstanding students and teaching
award. The valuable networking resulted in many offers of
internships and jobs.
Congratulations to the student organizers and instructor
Laura Gershuni. We extend a warm mahalo to our alumni
association, TIM International, Inc. for sponsoring the
event, as well as the award donors, in-kind contributors, and
all the industry representatives who participated.
We warmly welcome you to join us for another exciting
Nā Kukui Netlinks in March 2013! Please contact the TIM
School if interested.
Mahalo to all our industry mentors, donors
and event sponsor TIM International, Inc.
Industry Mentors
Industry Donors
Alaska Airlines
Aston Hotels and Resorts
Destination Marketing Hawai‘i
Enterprise Big Island & Oahu
Enterprise Holdings
Enterprise Rent-A-Car
Expedia Partner Services Group
Hallmark Aviation Services – WestJet
Honolulu
Hawaiian Airlines
Hilton Waikīkī Beach
Holiday Inn Waikīkī Beachcomber
Hyatt Regency Waikīkī Beach Resort
& Spa
iWinery (Hong Kong) Company Ltd.
Kyo-ya Management Company
Marriott International
Oahu Visitors Bureau
Royal Hawaiian
Starwood Hotels & Resorts
Starwood Hotels & Resorts Waikīkī
University of Hawai‘i – Kapi‘olani
Community College
University of Hawai‘i at Mānoa
Waikīkī Joy Hotel
Apartm3nt
Hard Rock Café
Sheraton Princess Ka‘iulani Hotel
The Tea Farm
School of TIM
FrostCity
Ryan’s
The Kahala Hotel & Resort
Uncle Bo’s
The Pacific Club
P A G E 9

Visiting Scholars from China
The TIM school was honored to host two visiting associate professors from China this past
academic year. Associate Professor Defang (Alice) Zhao from the Shanghai Institute of
Tourism, Shanghai Normal University and Dr. Zhiyong Fan from the Economics and
Management School at Wuhan University, Hubei, attended classes, researched materials in the
UH libraries, participated in the School’s events, and collaborated on research with TIM faculty
on topics such as tourists’ perception of inter-cultural service encounters, American tourists’
perception of China tourism, and the management of public tourism services.
Professor Zhao said that her experiences at the UH broadened her vision of research and
enhanced her knowledge of tourism management. In addition, she learned various teaching
methods, including encouraging students’ classroom participation, organizing class activities,
and evaluating student performance.
Dr. Fan teaches courses in tourism management and administration, including Administration of Travel Agencies, Tourism
Policies and Regulations for undergraduates and Tourism Planning at the graduate level at Wuhan University. During the year, he
developed a new course on tourism administration and attended the International Academy of Business and Public Administration
Disciplines (IABPAD) Conference in Memphis, Tennessee.
The TIM School is currently hosting visiting colleague, Dr. Li Xing-ming, Associate Professor and
Director of the Tourism Department at the School of Urban and Environmental Science at Hua
Zhong Normal University in Wuhan, Hubei Province, China. He will study culture and tourism
landscape design. He has published eleven articles in tourism culture studies and several books
including Introduction to Tourism Culture, The Comparative Study of Regional Culture
Development in Central China. His dissertation was entitled: A Study on the Cultural Ecological
Theory for Tourism Planning and its Application. His year of study with the TIM School is
supported by the China Scholarship Council.
Scholarship Recipients 2012-2013
AMADEUS REVENUE INTEGRITY
Justin Marts
AMERICAN HOTEL & LODGING
EDUCATIONAL FOUNDATION (National)
Jovelyn Bautista
Kelsey Kitagawa
ATLANTIS SUBMARINES
Elizabeth Vierra
DESTINATION AND TRAVEL - RONALD H. BROWN
MEMORIAL SCHOLARSHIP (National)
Jeremy Tomono
EDWIN M. HASTINGS
MEMORIAL SCHOLARSHIP
Kimberly Agonoy
Michiko Alexander
Nerine Asbel
Jennifer Blakely
Chelsey-Mei Borge
Andrew Chen
Lien Cheng
Soojee Collins
Elizabeth Eguchi
Dai Fang
Ashley Farley
Jodie Higa
Matthew Higa
Jo-Lynn Kahala-Minczer
Kasey Kam
Micah Leiato
Ashley Lum
Samantha Lum
Christina Ly
Nathan Masaki
Aileen Ngyuen
Jacqueline O'Farrell
Kiana Pascua
Robert Pennuto
Christine Pillos
Jesse Quiddaoen
Laurie Sasaki
Leon Sheen
Kristal Tabernero
Amy Tam
Stacie Tamaru
Brandon Tomosawa
Elizabeth Vierra
Jasmin Weber
HALEKŪLANI
Kasey Kam
HAWAIIAN AIRLINES
Chelsey-Mei Borge
HORIZON LINES
Elaine Bularon
HICHIRO KOBAYASHI SCHOLARSHIP IN TIM
Micah Leiato
WILLIAM J. MULLAHEY
PERPETUAL MEMORIAL AWARD
Nga Hiew
Wai Lau
Tiffany Looi
Jaimy Paulino
NOLAN & JANE KRAMER SCHOLARSHIP IN TIM
Saeka Tanabe
MARTIN PRAY—IHRG Industry
Margo Alvillar
MC&A, INC., SCHOLARSHIP IN TIM
Yi Bischeri
Saori Furuya
REGENTS SCHOLAR
Jeremy Tomono
SKAL INTERNATIONAL HAWAI‘I
Florante Baptista
TIM ACHIEVEMENT SCHOLARSHIPS
Florante Baptista
Katrina Konsolas
Tiffany Looi
Galina Solovyeva
Ema Tanaka
Mathew Tanaka
Jeremy Tomono
Hua Wang
TIM ALUMNI—HONG KONG CHAPTER
PROFESSIONAL DEVELOPMENT FUND
Vivian Cheuk Lam Chan
TIM INTERNATIONAL, INC.
Hitomi Ozaki
TIM STUDENT AID FUND
Michael Aposporos
Nerine Asbel
Lavina Chen
Ashley Farley
Lyndsay Greenan
Keylee Holway
Cassandra Hull
Saori Ishimura
Jacqueline O'Farrell
David Pae
Christine Pillos
Mathew Tanaka
Lingling Yu
Jerry Li (KCC)
Staci Murata (KCC)
TIM STUDENT EDUCATION
OPPORTUNITY FUND
Laura Arndorfer
TOURISM CARES (National)
Nathan Masaki
TRAVEL WEEKLY
Elizabeth Eguchi
Kasey Kam
Katrina Konsolas
Jeremy Tomono
EDWARD & ORPAH BARNETT
Jasmin Weber
GRADUATE ASSISTANTS
Erin Bratton
Jessica L. Haywood
P. Huston Ladner
Raquel Ortiz
Galina Solovyeva
P A G E 10

Edu-tourism is alive and well at the TIM School
Edu-tourism is one of the niche markets for Hawai‘i tourism and TIM School
offers a variety of programs here and abroad. Our signature summer program is
the Executive Development Institute for Tourism (EDIT) now in its 34th
year with several scholarships granted by the Pacific Asia Travel Association
(PATA) and Gloria Henderson. The eleven-day institute is designed to build
leadership proficiency and managerial skills to help professionals better adapt
and innovate in the ever changing tourism environment. The program prepares
leaders to develop strategic approaches to global destination marketing and
management, product development, information communications technology
and tourism and transportation policy. For many EDIT graduates, completion of
the program has meant promotions back at home.
Every year many groups of industry professionals, government officials, and
students study at the TIM School for short-term custom training. Whether it’s
developing a business, promoting higher quality tourism experiences, or
developing cultural understanding– these are all examples of how edutourism in
Hawai‘i brings new meaning to the phrase “learning by doing.”
Front row: Rachel Soma, Gloria Henderson, Juanita Liu,
Chris Lim, and Chuck Gee.
Second row: Mufi Hannemann and EDIT participants
For example, a five-day professional training program was arranged for 35
travel agents from the Tourism Bureau Taiwan. Group leader Liu Yazhen,
GM of Qiaoxin Travel Service, said that the objective was to cultivate the
global outlook of travel employees in Taiwan in anticipation of visa-free travel
for Taiwan citizens to the U.S. Group Coordinator Tiger Yang, GM of Zion
Tours, remarked that there is much to learn from Hawai‘i, a model island
destination, such as applying marketing strategies to attract Taiwan visitors to
the Neighbor Islands by catering to niche markets in ocean activities, recreation,
and eco-travel. Deputy leader Jennifer Wu, GM of Mark Travel Service, noted
Travel Agents from Taiwan
that “the group represented various competing companies in Taiwan, but the
genuine feeling of hospitality and the culture of sharing in Hawai‘i made us forget about the competition back home.”
Candy Cheng, Chair of the Taiwan Barrier-Free Travel Development Association and owner of Love Travel Co, specializes in
organizing tours for people with disabilities. She was impressed with how well Hawai‘i accommodates visitors with disabilities
and their kindness, and thus will be recommending Hawai‘i to her clients.
Last year an intensive 3-day program on tourism management for 55 CEOs from Yunnan University EMBA Program was held.
Professor Yao Jianwen, Vice Dean of the Business and Tourism Management Institute of Yunnan University, said that it ranks
19 among 256 universities in China and the TIM School is their first choice for the group’s learning experience abroad. They were
pleased with the courses, especially the differences between eastern and western approaches to
travel industry management.
This summer, the TIM School hosted 15 students from the University of the Ryukyus for a
two-week program to study tourism in Hawai‘i for the first time. This was a customized
program designed to provide students a unique opportunity to learn about the tourism industry
in Hawai‘i. The goal is to cultivate strong individuals who will contribute to Okinawan tourism
in the future. The students were accompanied by Professors Kaoruko Miyakuni,
Keiryu Uechi, and Yosuke Tsuji. The students were grouped into teams for supervised projects.
The Kariyushi Hotel Group, one of the largest hotel companies in Okinawa, has funded
this program for ten years.
The TIM School also provides ministerial training for the Abu Dhabi Tourism Authority
(ADTA) in Abu Dhabi for government officials and industry executives, now on its 6th cohort.
Professors Dexter Choy and Daniel Spencer teach courses on global tourism, transportation,
sustainable tourism planning and policy. Other courses include strategic marketing, visitor
attractions, product development, convention management, and more. The ADTA said that the
TIM School was chosen because it is “widely regarded as a pioneer in the field of integrating all
aspects of the tourism industry into a single study program,” and because the School is “one of
the world’s most respected institutions for hospitality and tourism management study.”
Students and professors from the
University of the Ryukyus in Okinawa
For more information about EDIT and other customized programs please contact Rachel Soma, Director of Professional Programs at rsoma@hawaii.edu.
P A G E 11

Duty Free Shoppers (DFS) Group Ltd. Endows Peter Fithian Scholarship
At a festive gathering held at the beautiful DFS Galleria
Waikīkī, the retailer donated US$50,000 to the TIM School to
mark its 50th anniversary in Hawai‘i. DFS Group Limited,
the world's largest luxury travel retailer, has 770 employees
and operates a number of stores at the Honolulu International
Airport and the Kahului International Airport, along with its
three-story Waikīkī location.
The DFS endowment to the TIM School was given in the name of Peter Fithian,
founder and owner of Greeters of Hawai‘i, who was instrumental in establishing the
first DFS (then Duty Free Shoppers) store at the Honolulu International Airport in
1962. DFS Co-founder Robert Miller said, “We are so pleased to be able to honor
Peter in this way and we thank him for all he has helped us with in Hawai‘i over the
UH Foundation President and CEO Donna Vuchinich,
DFS Co-Founder Robert Miller, Peter Fithian,
Juanita Liu and DFS Chairman and CEO Ed Brennan
years.” Governor Neil Abercrombie said: “We can say, probably without much of an argument from anybody, that this is the
single most successful private-public partnership of its kind anywhere in the history of the State.”
Fithian, who is originally from Boston, started working in the hospitality industry in 1955 as manager of the Kona Inn and later as
the Assistant Manager at the Hilton Hawaiian Village Hotel. In 1959, he founded the Kona Billfish Tournament, which helped
Kona become the big game fishing capital of the world. He also served as Chairman of the Hawai‘i Visitors Bureau and has been a
loyal supporter of the TIM School throughout the years.
Edwin M. Hastings Memorial Scholarships Awarded to 34 Students
This year’s Edwin M. Hastings Memorial Scholarship awards totaling $60,000 were awarded to 34 students. Last
year 27 students were awarded $52,000. Established in 2009, the merit-based scholarships support TIM students
who are Hawai‘i residents with a preference given to those who graduated from local high schools. The awardees
include qualified undergraduate and graduate students, including those from the Academies of Hospitality and
Tourism (AOHT) in the high schools.
Born in Brooklyn, the late Edwin “Ed” Hastings spent his entire career in the tourism industry, which began in
New York with World Cruises. When Conrad Hilton purchased the famous Waldorf Astoria, he promoted
Hastings to general manager. In 1955, Hastings moved to Hawai‘i to manage Matson’s hotels, but returned to
New York to rejoin Conrad Hilton when the Matson properties were sold to Sheraton in 1959. Eventually, Hastings returned to
Hawai‘i to manage the Hilton Hawaiian Village and then the regional operations of Hilton Hotels in the Pacific and the Far East.
He supervised the Hilton Hotel openings in Kona and Maui and was instrumental in developing the Japanese market by making
frequent visits to Japan to establish business relationships.
Hastings was honored posthumously as a travel industry pioneer at the TIM School’s annual Celebrate a Legacy in Tourism
Banquet in 2007 and inducted into the charter class of the Hawai‘i Hospitality Hall of Fame. Said Dean Juanita Liu, “This generous
support for our hard-working students during these economic times is very much appreciated. It reaffirms the commitment
from our community and the industry in supporting our efforts to prepare future professionals for the State’s largest industry.
We are truly grateful for the foresight and generosity of the Hastings family and their continued support of our students.”
This year’s awardees are listed on page 10. During the 2011-2012 academic year, the awardees were: Kimberly Agonoy, Jose
Aviles, Florante Baptista, Florelei Baris, Marla Ben-Dor, Chelsey-Mei Borge, Sierra Borge, Mary Duldulao, Elizabeth Eguchi,
Kasey Kam, Katrina Konsolas, Micah Leiato, Ashley Lum, Christina Ly, Cara Nonaka, Jacqueline O’Farrell, Jonathan O’Neil,
Kristina Ornellas, Jaimy Paulino, Scott Pirscher, Celina Quach, Dulce Ramos, Brandon Shiira, Angela Wong, Maria Yamashita,
Ying Yan Yan and Catherine Yasuhara. The Edwin M. Hastings Trust is administered by Bank of Hawai‘i, trustee.
P A G E 12

Junwook Chi, Ph.D., is an
Assistant Professor specializing
in transportation. He was
former Program Director of
Transportation Economics in
the Nick J. Rahall, II Appalachian
Transportation Institute and a
Transportation Economist in the Center
for Business and Economic Research at
Marshall University. He received his
Ph.D. in Transportation and Logistics
from North Dakota State University and
M.Sc. in Agricultural Economics and
Business at the University of Guelph,
Canada. He received the 2008 Best Graduate
Student Paper award from the Transportation
Research Forum for his dissertation
and the 2002 Outstanding Master’s
Thesis award from the Canadian Agricultural
Economics Association.
Deborah Fitzgerald, MHRM,
is the Director of Internship
and Career Development. She
previously worked at destination
management company,
MC&A; alumni relations,
UHAA; and non-profit organizations. She
received her master’s degree in human
resources and her bachelor’s degree in
Travel Industry Management.
Laura Gershuni, MBA, Instructor.
She received her MBA
from UH Shidler College and
has diplomas in advance cuisine
and pastry from Le Cordon
Bleu in Paris, France. Her professional
background includes
culinary experience and management in
San Francisco, London, Paris, British Columbia,
and Honolulu. Previously, Laura
worked for Vancouver Island University
in British Columbia.
Sungsoo Kim, Ph.D., Assistant
Professor in Hospitality,
previously worked as Assistant
Professor and Program
Director of the Hospitality
Management Program at
Youngstown State University.
His area of expertise includes e-service
quality, strategic market modeling focusing
on revenue management, hospitality
and tourism economics, and crisis management.
He served as a representative of
the Republic of Korea for UNESCO.
Recent Additions to TIM Faculty and Staff
Cathyrn Iwashita Raqueno,
M.Ed., is Director of Student
Services, who provides undergraduate
academic advising
for TIM students, coordinates
recruitment activities, and
oversees the student clubs and scholarships.
She earned her BA in Social Sciences
with a minor in Education at UC
Irvine and her Master’s degree in Educational
Administration with an emphasis in
Higher Education. She is a member of the
National Academic Advising Association.
She previously worked with the College
of Arts & Sciences as academic advisor.
Kwanglim Seo, Ph.D., an
Assistant Professor, has expertise
in hospitality finance
and revenue management. His
research interests lie in managerial
decision making and its
impact on firm financial performance,
executive compensation and
agency-related issues, and franchising and
strategic investments in the hospitality
industry. He was actively involved in several
interdisciplinary research projects
funded by the USDA and SSRI. He received
his M.S. in International Hospitality
Management from the University of
Strathclyde and his Ph.D. in Hospitality
Management from Penn State, where he
also taught several classes. His industry
experience includes work with the Holiday
Inn Hotel in Glasgow, U.K., Accor
hotel in Tenerife, Spain, and the Riviera
Hotel in Daejeon, Korea.
Daniel Spencer, Ph.D., an
Associate Professor at the TIM
School, previously worked for
Black Hills State University as
an Associate Professor of
Tourism and Hospitality Management.
He holds M.S. and Ph.D. degrees
in outdoor recreation and tourism
planning and marketing from Michigan
State University, with minors in Geography.
His areas of expertise include tourism
planning, policy, management, research,
and outreach. In 2012, he received
the TIM Excellence in Teaching Award.
Erin Bratton, Graduate Assistant, is an
MS candidate at the TIM School. Erin
graduated from the University of Wyoming
in 2006, with a BA in International
Studies and French. She participated in
two exchange programs, to Besancon,
France for one year and Hilo, Hawaii for
one semester. Erin is interested in green
hotels and sustainable destinations.
Jessica Haywood, Graduate
Assistant, is a second year candidate
in the MS TIM degree
program. While pursuing her
BFA in Creative Writing from
the University of North Carolina
at Wilmington, she worked at the Holiday
Inn Resort and wrote for Wrightsville
Beach Magazine. After graduation, she
hopes to work for a destination marketing
organization.
P. Huston Ladner, MLIS,
MPW, M.Ed., is the Coordinator
for the Sunset Reference
Center at the TIM School. He
previously worked at the University
of Georgia, University
of Mississippi, and Hawai‘i
Pacific University libraries. He received a
Masters in Library and Information Science
with a focus in bibliometrics, a Masters
in Sports Studies, and a Masters in
Professional Writing. He has written for a
variety of publications, ranging from local
magazines to scholarly works. Currently,
Huston is working towards a PhD in
American Studies.
Raquel Ortiz, Graduate Assistant,
started the TIM masters
program in January 2012.
She graduated in 2008 from
Colorado State University
with a BS in Recreation &
Tourism and a BA in Spanish. She spent
two years teaching English in Akita, Japan.
She has also spent time living in
Spain and Mexico. Her professional paper
will be evaluating the sustainability of low
-cost carriers.
Galina Solovyeva, Graduate
Assistant, is a second year
MS candidate at the TIM
School. She graduated in
2007 from Ural State University,
Russia, with a Bachelor's
degree in Socio-Cultural Service & Tourism.
She has two-years of work experience
in the hotel industry. Her academic
interest is revenue management and marketing
with focus on the hotel industry.
P A G E 13

Dr. Junwook Chi
Recent Faculty Publications and Conference Presentations
Chi, J. and Baek, J. (2011). Demand analysis for coal on the
U.S. inland waterway system: Fully-modified cointegration (FM
-OLS) approach. Journal of Transportation Research Forum, 50
(1), 89-99.
Shi, F., Lim, S., and Chi, J. (2011). Productivity growth in U.S.
class I railroads. Int’l Journal of Productivity and Performance
Management, 60(4), 372-386.
Chi, J. and Waugaman, S. (2010). Regional economic impacts
of toll roads in West Virginia: REMI model approach.
Transportation Research (Korean Journal), 17(1), 119-30.
Chi, J., Koo, W., and Lim, S. (2010). Demand analysis for
air-passenger service in U.S. city-pair markets. Journal of
Transportation Research Forum, 49(1), 81-93.
Chi, J., Koo, W., and Lim, S. (2009). Price dispersion in the
U.S. airline industry. Journal of Transportation Research
Forum, 48(3), 39-58.
Chi, J. and Koo, W. (2009). Economic analysis of demand for
U.S. air passenger service. Transportation Research (Korean
Journal), 16(2), 147-160.
Chi, J. and Koo, W. (2009). Carriers’ pricing behaviors in the
U.S. airline industry. Transportation Research Part E (Logistic
and Transportation Review), 45, 710-724.
Chi, J. and Baek, J. (2011, June-July). Barge demand analysis
for corn on the Mississippi waterway. Paper presented at the
Western Economic Association Int’l 86th Annual Conference,
San Diego, CA.
Chi, J. (2011, May). Potential economic impacts of a US-35 toll
road in West Virginia. Paper presented at the International
Transportation Economic Development Conference (I-TED),
Charleston, West Virginia.
Chi, J. and Baek, J. (2011, March). Demand analysis for coal
on the U.S. inland waterway system: fully-modified cointegration
(FM-OLS) approach. Paper presented at the 52nd Annual
Transportation Research Forum, Long Beach, CA.
Chi, J. (2011, January). Short-Term lock traffic forecasts on the
Ohio River system. Paper presented at the Transportation
Research Board 90th Annual Meeting, Washington, D.C.
Chi, J. (2010, October). Perspective on cost-benefit analysis for
intelligent transport system projects. Paper presented at the
2010 World ITS Congress, Busan, South Korea.
Chi, J., Dingus, R. and Waugaman, S. (2010, April). Proposed
high-speed rail plan in the U.S.: Economic perspectives. Paper
presented at the 2010 Joint Rail Conference, Urbana, Illinois.
Shi, F., Lim, S. and Chi, J. (2010, March). Price recovery,
productivity, and contributors of railroad profits, 1996 –2007,
Paper presented at the 2010 Transportation Research Forum
Conference, Arlington, Virginia.
Chi, J. and Waugaman, S. (2010, March). Regional economic
impacts of toll roads in West Virginia: REMI model approach.
Paper presented at the 2010 Transportation Research Forum
Conference, Arlington, Virginia.
Chi, J., Koo, W., and Lim, S. (2009, March). Carriers' price
dispersion in the U.S. airline industry. Paper presented at the
2009 Transportation Research Forum Conference, Portland, OR.
Chi, J. and Koo W. (2009, January). Carriers’ pricing behaviors
in the U.S. airline industry. Paper presented at the 2009
Transportation Research Board Conference, Washington D.C.
Dr. Dexter Choy
Choy, D.J.L. (2011, July). Differential impacts of visitors upon
a destination. Paper presented at the Asia Pacific Forum for
Graduate Students' Research in Tourism, Singapore.
Choy, D.J.L. (2010, July). Revitalizing a destination- From
growth to maturity: The experience of Hawai‘i. Paper presented
at the Asia Pacific Forum for Graduate Students' Research in
Tourism, Beppu, Japan.
Dr. Joyce Hwang
Kwun, D. J., Hwang, J. H., & Kim, T. (In press). Eating-out
motivations and variety-seeking behavior: An exploratory
approach on customer loyalty. Journal of Hospitality Marketing
& Management.
Kwun, D. J., Hwang, J. H., & Kim, T. (2011). Consumers’
motivation and variety-seeking behavior in eating-out. Proceedings
of the 17th Asia Pacific Tourism Association Annual
Conference, 206-208.
Tande, D., Niemeier, B., Hwang, J. H., Stastny, S., & Hektner,
J. (2011). BMI percentile is related to learning outcomes among
preschool children following exposure to additional fruits and
vegetables at meals and snacks in pilot study. [Abstract Poster
presentation] at American Dietetic Association Food and
Nutrition Conference and Expo, San Diego, CA. Journal of the
American Dietetic Association, 111(9), A105.
Hwang, J. H., Kwun, D. J., & Kim, T. (2010). Information
usage and dependency patterns among restaurant customers
based on their consumer value. Korean Journal of Hospitality
Administration, 19(5), 175-185.
Hwang, J. H., & Wolfe, K. (2010). Implications of using the
electronic response system in a large class. Journal of Teaching
for Travel and Tourism, 10, 265-279.
Niemeier, B. S., Tande, D. L., Hwang, J. H., Stastny, S., &
Heckner, J. M. (2010). Using education, exposure and
environments to increase preschool children’s knowledge about
fruit and vegetables. Journal of Extension, 48(1).
Hwang, J. H. (2012, July-August). Is frequent service checkback
really a good service - An experimental study of culture
and service quality in restaurants. Paper presented at the Int’l
CHRIE’s Annual Conference, Providence, Rhode Island.
P A G E 14

Publications and Presentations (continued)
Tande, D., Niemeier, B., Hwang, J., Stastny, S., & Hektner, J.
(2011, September). BMI percentile is related to learning
outcomes among preschool children following exposure to additional
fruits and vegetables at meals and snacks in pilot study.
Paper presented at the American Dietetic Association Food and
Nutrition Conference and Expo, San Diego, California.
Hwang, J. H., Kwun, D. J., & Kim, T. (2011, July). Information
source preference among consumers shopping for eating
out places with different shopping motivation. Paper presented
at the Int’l CHRIE’s Annual Conference, Denver, Colorado.
Kwun, D. J., Hwang, J. H., & Kim, T. (2011, July).
Consumers’ motivation and variety-seeking behavior in eatingout.
Paper presented at the 17th Asia Pacific Tourism Association
Annual Conference, Seoul, South Korea.
Dr. Ingrid Lin
Lin, I.Y. (In press). Restaurant employees' perception of tipping
systems across country differences. Journal of Foodservice and
Business Research.
Lin, I.Y. and Worthley, R. (2012). Servicescape moderation on
personality traits, emotions, satisfaction, and behaviors.
Int’l Journal of Hospitality Management, 31(1), 31-42.
Lin, I.Y. and Namasivayam, K. (2011). Understanding restaurant
tipping systems: A human resources perspective. Int’l Journal
of Contemporary Hospitality Management. 23(7), 923-940.
Lin, I.Y. and Mattila, A.S. (2010). Restaurant servicescape, service
encounter, and perceived congruency on customers’
emotions and satisfaction. Journal of Hospitality Marketing and
Management, 19(8), 819-841.
Lin, I.Y. (2010). The interactive effect of Gestalt situations and
arousal-seeking tendency on customers’ emotional responses:
Matching color and music to specific servicescapes. Journal of
Services Marketing, 24(4), 294-304.
Lin, I.Y. (2010). The combined effect of color and music on
customer satisfaction in hotel bars. Journal of Hospitality
Marketing and Management, 19(1), 22-37.
Dr. Juanita Liu
Liu, J. (2011, June). Sustainable tourism destinations and communities
– Sustainable science’s last resort. Paper presented at
the Int’l Academy for the Study of Tourism, Chiayi University,
Taiwan.
Liu, J. Toward a sustainable tourism management information
system. Paper presented at the 3rd Asia Pacific Alliance of
Tourism and Hospitality Education & the 11th Annual
Conference on Hospitality & Tourism, National Kaohsiung
University of Hospitality.
Liu, J. (2011, April). Towards a sustainable data monitoring
system. Paper presented at the PATA Educators Forum, Beijing
Int’l Studies University.
Fan, Z., Liu, J. & Zhao, D., (Under Review). Tourism
Administration Models in China.
Dr. Sung Soo Kim
Kim, S. & Mattila, A. (2011). An examination of electronic
video clips in the context of hotel websites. Int’l Journal of
Hospitality Management. 30(3), 612-18.
Pohle-Krauza, R. J., Scott, K., Kim, S., Ding, K. & McCarroll,
M. L. (2009). A national survey of occupational attire in clinical
dietetics. Journal of the American Dietetic Association, 109.
Kim, S. & Slutsky, S. (2012). Exploratory study of hotels’
information sharing equilibrium: A game theoretic analysis of
hotel competition. Paper presented at the TOSOK Int’l Tourism
Conference.
Kim, S. (2011). Economic impacts of Canfield Fair on the local
communities. Paper presented at the 1st Annual Korea America
Hospitality & Tourism Educators Conference Proceedings.
Kim, S., Slutsky, S, Thapa, B. (2011). Information sharing
equilibrium in the lodging industry: A case study in Florida,
USA. Paper presented at the 1st Annual Korea America
Hospitality & Tourism Educators Conference Proceedings.
Kim, H., Han, B., Kim, S., Thapa, B. (2010). Residents’ attitude
toward world heritage site inscription: The Jeju World Natural
Heritage Management Area, South Korea. Paper presented at
the 1st World Heritage & Tourism Conference.
Kim, S., Slutsky, S, Thapa, B., & Lori, P. (2010). Pricing
competition model of information sharing: Game theory
approach. Paper presented at the Int’l Council on Hotel,
Restaurant, & Institutional Education.
Kim, S., Thapa, B., Burns, C. R., & Kim, H. (2010). Economic
impacts of nature-based tourism on local communities. Paper
presented at the Int’l Council on Hotel, Restaurant, &
Institutional Education.
Dr. Kwanglim Seo
Seo, K., & Sharma, A. (2012). Performance analysis of lodging
REITs in relation to market segments. Int’l Journal of
Hospitality and Tourism Administration, 13(1), 215-232.
Sharma, A., Roberts, K.R., & Seo, K. (2011). HACCP Cost
analysis in retail food establishments. Food Protection Trends,
31(12), 834-844.
Basak, D.G., Seo, K., Kucukusta, D., & Lee, S. (2012). Effect
of CEO duality on firm performance with an examination of a
moderating role of the restaurant type: The U.S. restaurant case.
Int’l Journal of Hospitality Management (forthcoming).
Seo, K., & Sharma, A. (2011). The effect of managerial
overconfidence on the use of long-term debt in the U.S.
restaurant industry. Int’l Journal of Hospitality Management
(Under review).
P A G E 15

Lee, S., Sharma, A., & Seo. K. (2011). Corporate social
responsibility and firm performance in the airline industry:
Operation-relatedness dimension and the moderating role of oil
prices. Tourism Management (Under revision).
Seo, K., & Sharma, A. (2012, January). The effect of franchising
on the strategic investment in the U.S. restaurant industry.
Presented at The 17th Annual Hospitality and Tourism Graduate
Student Education and Research Conference in Hospitality and
Tourism, Auburn, AL.
Seo, K., & Sharma, A. (2012, January). The effect of
managerial overconfidence on the use of long-term debt in the
U.S. restaurant industry. Presented at The 17th Annual
Hospitality and Tourism Graduate Student Education and
Research Conference in Hospitality and Tourism, Auburn, AL.
Seo, K., & Sharma, A. (2011, January). Overconfident
Managers and Capital Structure in the Hospitality Firms.
Presented at The 16th Annual Hospitality and Tourism Graduate
Student Education and Research Conference in Hospitality and
Tourism, Houston, TX.
Seo, K., & Sharma, A. (2010, January). Self Rationing
Efficiency of College Students’ Food Related Credit Card
Expenses. Presented at the 15th Annual Hospitality and Tourism
Graduate Student Education and Research Conference in
Hospitality and Tourism, Washington, D.C.
Dr. Daniel Spencer
Publications and Presentations (continued)
Spencer, D. M. and Nsiah, C. (2013). The economic
consequences of community support for tourism: A case study
of a heritage fish hatchery. Tourism Management, 34(February),
221-230.
Spencer, D. M. (2012). Understanding recreation activity
participants as clientele groups of multi-use recreation areas.
Annals of Leisure Research, 15(3), 226-241.
Spencer, D. M. (2012). Trouble in paradise: The 2007-2009
global economic recession and Hawai‘i's visitor industry. Int’l
Journal of Tourism Research, (forthcoming).
Spencer, D. M. (2012). Understanding local versus tourist
visitors to recreation areas. Managing Leisure, (forthcoming).
Spencer, D. M. and Glover, J. H. (2011). An exploratory study
of attitudes toward tourism on American Indian Reservations.
Int’l Journal of Tourism Anthropology, (1)2, 154-172.
Spencer, D. M. (2012, February). Economic outcomes of
community support of tourist attractions: A case study. Paper
presented at the 51st Annual Meeting of the Western Regional
Science Association, Poipu, Kauai, Hawai‘i.
Spencer, D. M. (2012, February). Trouble in paradise: 2007-
2009 global economic recession and Hawai‘i’s visitor industry.
Paper presented at the 51st Annual Meeting of the Western
Regional Science Association, Poipu, Kauai, Hawai‘i.
Dr. Ivan Wen
Wen, H. I. (2013). Online shopping of travel products: A
structural equation of travelers’ attitude, experience, perceptions
toward different types of agencies, and the impacts on purchase
intention. Int’l Journal of Hospitality and Tourism
Administration, 14(3).
Wen, H. I. (2012). An empirical study of an online travel
purchase intention model, forthcoming in Journal of Travel &
Tourism Marketing, 29(1), 18-39.
Assante, L., Wen, H. I. & Lottig, K. (2012). Pioneering a rural
hospitality research center: Examining best practices and
stakeholder perceptions. Journal of Tourism and Hospitality
Planning & Development, 1-18.
Assante, L., Wen, H. I., & Lottig, K. (2011). Conceptualization
of modeling resident attitudes on the environmental impacts of
tourism: A case study of Oahu, Hawai‘i, forthcoming in Journal
of Tourism and Hospitality Planning & Development 31 pages.
Wen, H. I. (2010). Online travelers’ decision makings: A new
equation model to evaluate impacts of Web sites, search
intention, and trust. Journal of Information Technology and
Tourism, 12(2), 153-173.
Assante, L., Wen, H. I. & Lottig, K. (2010). An empirical
assessment of residents' attitudes for sustainable tourism
development: A case study of Oahu, Hawai‘i. Journal of
Sustainability and Green Business, 1(1).
Assante, L. M., Sukalakamala, S., Knudson, D. A., & Wen, H.
I. (2011). Identifying optimal communication mix for strategic
destination image formation: A case study of Austria.
Proceedings of the 2011 Annual ICHRIE Conference, Denver,
July 27-30.
Wen, H. I., Assante, L. M., Sukalakamala, S., & Knudson, D.
A. (2011). A structural equation model of effects of information
sources, socio-cultural preferences, and travel motive on
destination image and visiting intent: A case study of Austria.
Proceedings of 9 th
Kong, June 2-5.
Asia-Pacific CHRIE Conference, Hong
Song, J. Y. & Wen, H. I. (2012). An online travel motivation
model: Strategic management of destination website.
Proceedings of 18th Asia-Pacific Tourism Association
Conference, Taipei, June 26-29.
Wen, H. I. (2012, June). Study abroad in the U.S.. Seminar
speaker at National Dong Hwa University, Taiwan.
Wen, H. I. (2012, June). Strategic analysis of gaming industry
in Asia. Guest speaker at Tam Kang University, Taiwan.
Wen, H. I. (2012, May). Gaining competitive advantage in
E-Commerce era. Keynote speaker at the 4th Asia Pacific
Alliance on Tourism & Hospitality Ed. & the 12th Annual
Conference in Hospitality & Tourism at National Kaohsiung
University of Hospitality and Tourism, Taiwan.
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In Memory of Bernice C. Loui & Morton Fox
Bernice C. Loui
Bernice Kun Jun Char Loui from Honolulu passed away in January 18, 2012 at the age of
104. She and her late husband, Leong Hop Loui, started Hawai‘i’s first tour
agency, International Travel Service, with parent companies Trade Wind
Tours, Trade Wind Transportation, and Hawaiian Cruises. She founded Travel
Women Hawai‘i and was chair of her family’s business Hawaiian Rent-All.
Her lack of opportunity to further her own education was the impetus for her
generous contributions to the University of Hawai‘i. In 1987 she established
the “Leong Hop and Bernice C. Loui Computer Laboratory” in the School
of Travel Industry Management in memory of her late husband. She was honored
with the TIM Distinguished Service Award.
In April the computer laboratory was rededicated with a remembrance ceremony with a Hawaiian blessing ceremony
conducted by Kahu Solomon Kekoa. It was attended by TIM faculty, students and alumni. Special guests included
Bernice’s son Gordon and wife Betty Loui and Dean Emeritus Chuck Gee.
Gordon and Betty Loui, Juanita Liu,
Kahu Solomon “Hotch” Kekoa, and Chuck Gee.
Dean Juanita Liu said that the Leong Hop and Bernice C. Loui Computer Lab
has been an invaluable resource for TIM students for over 25. The travel industry
has always been a leader in applying information technologies in reservations,
point of sales (POS), and security systems. The TIM School is being proactive in
informatics by utilizing the thousands of visitor data series for the visitor industry
through newly established data portals for the State and the School. Today’s
global tourism education requires knowledge of Information Communications
Technology (ICT) and social media. Faculty need state-of-the-art tools to teach
students to be proficient in analyzing data and creating dashboards and power
points. Many instructors use computer simulations in the classroom, which assist
in the understanding of strategic management, revenue management, as well as
risk and crisis management. Thanks to visionaries like Bernice Loui, we have
the ability to help students keep current in this age of technology.
Professor Emeritus Morton Fox
Dr. Morton Fox, born in Easton, MD, passed away on
October 22, 2011 at the age of 79. He is survived by wife
Giselle Fox and children. Professor Fox joined the TIM
School in the early 1980s and taught courses on food and
beverage management. He was an expert on food science
technology and was instrumental in the development of the
Meals Ready-to-Eat (MREs). He supervised the food sensory
and production laboratories and taught in the TIM School’s
professional development EDIT program, as well as seminars
in China, Hong Kong, Singapore, Nepal and Bangladesh,
Prior to his teaching career, Professor Fox served with distinction in the U.S.
Army and retired with the rank of Lieutenant Colonel after 24 years of service.
He received his bachelor and masters degrees in food service from the
University of Maryland and received his doctorate degree in chemical engineering
from the University of Karlsruhe in Germany. Upon retirement, Professor
Fox moved to Las Vegas, Nevada and hosted annual Hawaiian luaus to raise
scholarships for the University of Hawai‘i Alumni
Association. He enjoyed golf and was an accomplished
barbershop quartet singer. Dr. Fox will be fondly remembered
and we wish all the best to Giselle and family.
Top: Professor Fox hosts
TIM alumni at his Las
Vegas home. Right: TIM
School faculty circa ‘92/’93
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Carolyn Baba Aquino (‘83) is
the Treasury and Finance
Manager/Controller for the
‘OHANA Hotels & Resorts in
Waikīkī. Prior to working for
Outrigger, Carolyn worked for
the Princeville Resort on Kaua‘i and the
Renaissance ‘Ilikai Waikīkī Hotel.
Julie Arigo (‘88) was promoted
to General Manager for the
Waikīkī Parc Hotel, where she
oversees all aspects of operating
the 297-room hotel. She has
been Manager of the Waikīkī
Parc Hotel since 1994.
Daniel Chun (‘02) is the
Regional Manager of Sales and
Community Marketing, in
Hawai‘i for Alaska Airlines,
where he is in charge of the
marketing and community
outreach efforts for the Hawaiian Islands
Alaska Airlines serves. He previously
worked as the Executive Assistant to the
State of Hawai‘i tourism liaison. He
currently serves on the TIM International
Alumni Association Board of Directors.
Christina Gabriel (’92) has an
expanded role as General
Manager of two Marriott
properties on Kaua‘i: Waiohai
Beach Club and Kaua‘i Lagoons,
Kalanipuu. She was
the first female manager for Marriot in the
state over 15 years ago.
Tia Graham (‘04) is the Director
of Sales & Marketing at
the W Hollywood. She was
previously Director of Marketing
at the W Istanbul Hotel and
the Associate Director of Sales
at the W Hotels of New York.
Frank Guarin (‘98) is the
General Manager for Kōloa
Landing at Po‘ipū Beach a
Wyndham Grand Resort on
Kaua‘i. Prior to Kōloa Landing,
Frank served as the General
Manager for the Sheraton Kaua‘i Resort.
TIM Alumni Announcements
Ren Hirose (‘85) is the General
Manager for the W Scottsdale
hotel in Arizona. Ren has
been with Starwood hotels for
about 30 years, where he has
held various executive positions. He previously
was General Manager at the W
Los Angeles–Westwood Hotel. He currently
serves on the TIM International
Alumni Association Board of Directors.
Kevin Iwamoto (‘77), Vice
President of Enterprise Strategy
at StarCite, Inc., published
“Strategic Meetings Management
Handbook: From Theory
to Practice. Called the first true
guidebook for developing strategic meetings
management programs, it is being
used in the TIM School’s Events Planning
and Marketing course.
Elliot Mills (‘93) was promoted
to Vice President and General
Manager at Aulani, a Disney
Resort & Spa. Elliott previously
held various executive
management positions for several
Aston Hotel & Resort properties, the
Outrigger Reef on the Beach, and also
served as Director of Operations for the
Waikīkī Beach Marriott.
Simon Morley (‘96) is the
General Manager of the
Holiday Inn Resort Phuket
Mai Khao Beach. He was featured
in an article about
“Delivering Innovative Services”
to guests at his hotel. He has been
working in the industry for over 20 years.
He began as a bellboy carrying bags for
guests and now is the General Manager
for InterContinental Hotels Group.
Cybil Rawlins (‘02) is the Administrator
of Education &
Consumer Affairs at Hawaiian
Electric. She held positions as
Senior Training Manager for
the Hilton Hawaiian Village,
Rcruitment and Training Coordinator for
Hiipaka LLC dba Waimea Valley, and the
Hawai‘i Lodging & Tourism Association.
She is secretary for the TIM International
Alumni Association Board of Directors.
Konrad Talon (‘10) has been
appointed Assistant Guest
Services Manager at Four Season’s
Resort Hualalai after
nine months in the Management
in Training (MIT) program.
Paul Tang (’70) Vice President
and Managing Director of the
Hyatt Regency Grand Cypress,
received top honors as
the 2012 Businessman of the
Year from the Orlando Business
Journal. As chairman of Visit Orlando,
he kept the bureau on solid ground
following the sudden death of its CEO
Gary Sain and the search for a new CEO.
Truman Taoka (‘00) was recently
named 2012 Manager of
the Year at the Hyatt Regency
Maui Resort & Spa. He is the
Associate Director of Catering
& Convention Sales and has
been with Hyatt since 2008. His previous
experience includes management positions
held at the Hyatt Regency Embarcadero
in San Francisco, Hawai‘i Prince
& Maui Prince Hotels, and the Fairmont
Kea Lani.
Joan Tsuji (‘78) is the Employment &
Training Counselor with the State-
Workforce Development Division under
the Department of Labor & Industrial
Relations. She has been there for almost
18 years helping connect employers with
applicants. She is also in charge of job
training programs. Prior to working for
the state, Joan worked for a real estate
firm owned by TIM alumnus
Joseph Pluta. She was also part of the
team that opened the Maui Marriott &
Hyatt Regency Maui.
Tetsuji Yamazaki (‘96) was
appointed General Manager of
the Sheraton Maui Resort &
Spa. Previously, Tetsuji was
the General Manager for the
Sheraton Keahou Bay Resort
& Spa on the Island of Hawai‘i. He has
worked for Starwood since ‘97 and has
held many management level positions.
University of Hawai‘i at Mānoa School of Travel Industry Management
2560 Campus Road, George Hall 346, Honolulu, HI 96822
Phone: (808) 956-8946 Fax: (808) 956-5378 Email: timinfo@hawaiii.edu Web: www.tim.hawaii.edu
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