TIM Newsletter Summer2010 - School of Travel Industry Management

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V O L U M E 4 | I S S U E 3 U N I V E R S I T Y O F H A W A I ‘ I A T M Ā N O A S C H O O L O F T R A V E L I N D U S T R Y M A N A G E M E N T MAY 2010
Pictured above : The 2010 Outstanding TIM students with the award sponsors (left to right) ‐ Muriel Anderson, PATA Hawai‘i; Uta Guenther; Brenda Imada,; Dave Evans,
TIM International, Inc; Michelle Lam; Daniel Pak; Naomi Kanna, Hawai‘i Hotel & Lodging Association; Randy Clark, Meeting Professionals International; Elaine
McLemore; Tom Celli, Hyatt Regency Waikīkī; Pamai Cano, Grand Hyatt Kaua‘i; Mathew Tanaka; Dr. Ivan Wen; Konrad Talon; Aiko Shimaoka, Sawayaka Hawai‘i; Joseph
Toy, Hospitality Advisors; Wakako Nagata; and Interim Dean Dr. Juanita Liu. (Not pictured Gerald Glennon of the Halekūlani Hotel)
In This Issue
Netlinks Networking Event
Celebrates 15th Anniversary
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TIM Graduates 125 Students 4
TIM Students Headed to Osaka
for Summer Internship
Po‘okela’s Hawaiian Cultural
Experience
TIM Students Corner 5
Two TIM Graduate Students
Selected to Present Paper at
9th Annual Asia Pacific Forum
in Beppu, Japan
TIM Student Konrad Talon
Wins NAF Award
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TIM Certificate Program 6
TIM School Now on Facebook 6
For information or inquiries please contact:
University of Hawai‘i at Mānoa
School of Travel Industry Management
Attn: News @ TIM
2560 Campus Road, George Hall 346
Honolulu, HI 96822
Phone: 808.956.8946
Fax: 808.956.5378
Email: timinfo@hawaii.edu
Website: www.tim.hawaii.edu
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Netlinks Networking Event Celebrates 15th Anniversary
Now in its 15th year, the 2010 Nā Kukui Netlinks
event was held in the Monarch Room at the historic
Royal Hawaiian Hotel on April 15, 2010. The event
was sponsored by TIM International Alumni Association
(TIMI). Eighty TIM students and seventy‐five
travel industry executives participated in the speed
networking event.
Since 1995, TIM students have networked with
travel industry executives who share their knowledge
and experiences, serve as mentors, and offer
professional career advice. Throughout the years,
many students have gained internships and jobs as a
result of their attendance at Netlinks.
The program included an awards ceremony that
honored nine outstanding TIM students for their academic
excellence and leadership and Dr. Ivan Wen
for his dedication to his students through his teaching
and mentorship. The awards were sponsored by
the following donors: the Halekūlani Hotel, Hawai‘i
Hotel & Lodging Association, the Hawai‘i Visitors &
Convention Bureau,
Hospitality Advisors,
Hyatt Hotels in Hawai‘i,
Pictured: Student Coordinators
and emcees for the 2010 Nā
Kukui Event (l to r) ‐ Amanda
Weinstein and Brenda Imada.
(l to r) TIM 316 instructors Laurel Leslie and Laleen Ramiscal with
TIMI President Dave Evans at the 2010 Nā Kukui event at the Royal
Hawaiian Hotel.
Meeting Professionals International ‐ Aloha
Chapter (MPI), the Pacific Asia Travel Association
‐ Hawai‘i Chapter (PATA), Sawayaka
Hawai‘i, and TIM International Alumni Association,
and the TIM School. Altogether
$85,000 in scholarships were awarded to
TIM students.
For the second year, the Events Planning and
Marketing class organized Nā Kukui, which
means “the lights”. The students chose this
theme to highlight the spirit of the event. The
student participants were appreciative of the
interaction with industry executives. One
student stated, “The event, in its entirety was
a great success. The class can be proud of the
event they created. Students were able to
gain knowledge from professionals and industry
professionals were able to share their
experiences with us.”

2010 Outstanding TIM Awards and Sponsors
Dean’s Scholar Award
Uta Guenther
Sponsored by PATA Hawai‘i Chapter
TIM International Award of Excellence
Brenda Imada
Sponsored by TIM International
Uta recently graduated with an emphasis in tourism/
transportation management. She interned at the
Bishop Museum and did an executive internship at
Hospitality Advisors. She now works as a Hospitality and Real Estate
Consultant for Hospitality Advisors. She was a member of Eta Sigma
Delta (ESD), Honor Society, Pacific Asia Travel Association Satellite
Chapter (PATA) and Po‘okela.
Outstanding Senior in Tourism/Transportation
Michelle Lam
Sponsored by Hawai‘i Visitors & Convention Bureau and
TIM International
Michelle is a senior in tourism and transportation
management. She had the opportunity to intern for Enterprise
Rent‐A‐Car and Horizon Lines. She is also a member of ESD Honor
Society and PATA.
Brenda recently graduated with an emphasis in hotel &
resort management. She interned for the Sheraton Princess
Ka‘iulani, Mauna Lani Bay Hotel & Bungalows, Hilton Hawaiian
Village Beach Resort & Spa, and the Sheraton Keauhou Bay Resort &
Spa. She was President of the Travel Industry Management Student
Association (TIMSA). She is the Director of Public Relations for Bargain
Bevs.
Outstanding Senior in TIM
Elaine McLemore
Sponsored by MPI ­ Aloha Chapter
As a tourism/transportation management student, Elaine
is looking forward to working in the cruise line industry
after graduation. She has worked for Norwegian Cruise Lines, Carnival
Cruises, Holland America Line and many others. She is also a member
of ESD, PATA, and Po‘okela.
Outstanding Graduate Student in TIM
Wakako Nagata
Sponsored by Hospitality Advisors
Wakako was an international exchange student
before applying to the MS program in TIM. She is
presenting a research paper, Community Initiative Tourism Development
­ Case of Taketomi Island, Okinawa, Japan, at the 2010 Pacific
Asia Forum for Graduate Students’ Research in Tourism in
Beppu, Japan this coming July.
Dean’s Spirit Award
Konrad Talon
Sponsored by Sawayaka Hawai‘i
Outstanding Senior in Hospitality
Daniel Pak
Sponsored by Hawai‘i Hotel & Lodging Association
Daniel is a senior in hotel and resort management. He
has interned at the Westin Princeville Ocean Resort Villas,
the Hilton Hawaiian Village Beach Resort & Spa, and the Sheraton
Waikīkī. He is the Vice Chairman of PATA, a member of the Club
Managers of America Association (CMAA), TIMSA and Po‘okela.
Outstanding Junior in TIM
Mathew Tanaka
Sponsored by Hyatt Hotels in Hawai‘i
Konrad is a senior in hotel and resort management
and is currently an executive intern at the Royal Hawaiian
Hotel. As Chairman of PATA, Konrad is busy planning site
visits, workshops, and various networking activities for its 50 members.
He is also one of three recipients receiving the National Academy
Foundation Alumni Award in Philadelphia in July.
Mathew is currently a junior double majoring in TIM
and the Hawaiian Language. He was a Cultural Services
intern at Starwood Waikīkī and has completed the Disney College
Program. This summer, he is interning at the Hyatt Osaka in
Japan. He is also a member of PATA and Po‘okela.
TIM Spirit of Mānoa Award
Nejc Zemljak
Sponsored by the Halekūlani
Teaching Excellence Award
Hsing “Ivan” Wen, PhD
Sponsored by the TIM School
Nejc recently graduated with an emphasis in hotel
and resort management. He was a management
intern at the Westin Moana Surfrider and at Hotel Habakkuk in
Slovenia. He was a business analyst intern at Hawaiian Airlines
and is a waiter at Chef Mavro’s Restaurant. He was a member of
ESD and was also the starting setter for the No. 4 ranked UH Warrior
Volleyball team.
Dr. Ivan Wen is Assistant Professor of Hospitality
Management. His area of expertise includes information
technology; strategic hotel and resort management; resort development.
In 2008, he won the award for Best Application Paper
by the Western Decision Science Institution. Outside of the classroom,
Dr. Wen spends much of his time mentoring students.

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1) TIM School’s Events Planning and Marketing class; 2) TIM students and industry
professionals networking at the 2010 Nā Kukui event at the Royal Hawaiian Hotel;
3) (l to r) Joseph Toy, President of Hospitality Advisors, Interim Dean Juanita Liu,
General Manager Gerald Glennon of the Halekūlani, and Brenda Imada; Bottom
right: 4) (l to r) Pamai Cano from Hyatt Regency Kaua‘i and TIM student Becky
Stark; 5) TIM Student Mathew Tanaka networking with General Manager Tom Celli
from Hyatt Regency Waikīkī; 6) (l to r) TIM student Ashley Cadiz, Kaulana Ah Tou
with TIM alum Diego Maldonado Santos from EAT Catering & Cafe; 7) (l to r) TIM
student Zach Lee and Aaron Kamemoto.
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Horizon Lines Scholarship
Karyn AEH Castro
TIM Student Educational Opportunity Fund
Jin A Choi and Jaemin Chung
John Stewart Foote Scholarship Fund
Han Fair Goh
William J. Mullahey Scholarship Fund
Tomoko Ito, Chung Yee Lau, Jennifer Stephanie Lo and Nicole Naoko
Nishihira
The Martin Pray - IHRG Industry Scholarship Fund
Daijiro Kawakami, Tricia Haruna Maurer and Christina Wang Sheong
Wong
TIM Achievement Scholarship (Asia-Pacific Focus)
Jeung Eun Kim
Enterprise Rent-A-Car
XiaoTong Liu
TIM Achievement Scholarship
Ruth Eli Piana Manuel and Andrea M. Wong
TIM Student Educational Opportunity Fund
Hitomi Ozaki
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Fall 2010­Spring 2011 Scholarship Recipients
American Hotel & Lodging Education Foundation
Daniel Sung Jun Pak
Edwin M. Hastings Memorial Scholarship
Daniel Sung Jun Pak and Miciona Toyomi Saguibo
Travel Weekly Educational Opportunity Fund
Rebecca G. Stark
TIM Alumni - Hong Kong Chapter Professional Development Fund for
Students
King Chi Sze
SKAL Club of Hawai‘i Scholarship
Lorelei Gali Villaluz
Edward & Orpah Barnet Scholarship Fund
Lorelei Gali Villaluz
TIM Achievement Scholarship (Graduate Division)
Christina Wang Sheong Wong
Travel Industry Management General Aid Fund
Chenying Wu
Hichiro Kobayashi Scholarship Fund
Maria Christine Yamashita

TIM Graduates 125 Students
By August, 75 students will have earned the TIM BS degree
in the Spring and Summer semesters. Each semester TIM
International Alumni Association hosts a graduation reception
to celebrate their achievements. The TIM School graduated
a total of 125 graduates during this academic year.
As one of the twelve largest hospitality and tourism schools
in the country, the TIM School is a valuable resource to serve
Hawai‘i’s largest industry by helping to remedy Hawai‘i’s
tourism workforce shortage needs. With 800 mandatory
hours of internship, various club activities and conferences,
seminars, and the multiple networking opportunities provided
by the TIM School, students are able to gain experience
from both inside and outside the classroom to prepare
them for the industry.
Po‘okela Students' Hawaiian Cultural Experience
The TIM School incorporates Hawaiian cultural values
within its curriculum. In addition, the Po‘okela
(excellence) Program focuses on enhancing students’
knowledge and skills outside the classroom.
In April, students in the Po‘okela Program volunteered at
a private lo‘i (taro patch) near the North Shore. After
learning of the cultural significance of taro as the symbol
of life to the Native Hawaiians, they harvested the taro
and learned of its many uses. They also visited the largest
fishpond on O‘ahu called Moli‘i. This fishpond is currently
a tourist attraction on Kualoa Ranch land.
In the University of Hawai‘i’s 2002‐2010 Strategic Plan one
goal is to “promote environmentally and culturally sensitive
economic development in services, high technology, diversified
agriculture, tourism and emerging sectors.” TIM graduates
learn about travel industry business practices, sustainable
tourism, service to the community and Hawaiian cultural
management through their courses and internships.
Over the years, the TIM School has succeeded in matriculating
more local high school students through six Academies
of Hospitality and Tourism on three islands, greater articulation
with the community colleges and establishing an online
certificate program.
TIM Students Headed to Osaka for Summer Internship
TIM students have a number of opportunities to intern off island including Asia, Alaska, Bali, California,
Florida, Yellowstone Park, Kaua‘i, Maui, and the Big Island. This summer, one group will be interning
at Osaka, Japan. Mathew Tanaka, Michael Caputo, and Brandon Shiira have been selected as
food and beverage trainees at the Hyatt Regency Osaka, where they will be working in various food
service operations, including the outdoor Pergola Restaurant.
This is the third summer that Hyatt Regency Osaka internships were offered to TIM students. TIM
Pictured: Hyatt Regency Osaka
alumnus Thomas Zaleski (‘95), former Assistant Food and Beverage Director, arranged the internships.
In previous years, Roland Kam (‘09), John Honda (‘09), Evan Yamashita (‘09) and Andrew Moser‐Samson (‘09)
gained international hospitality experience and developed language skills from participating.
Director of Student
Services
Kawehi Sellers
(middle) and
students
harvesting kalo.
As an example of agriculture tourism, edu‐tourism, volunteer
tourism, and cultural tourism, experiences like these
enable the students to reflect upon the importance of authenticity
and to become more sensitized on how to preserve
the host culture at tourist destinations.
Po‘okela students
visit a lo‘i in
Hakipuu on the
Windward side of
Oahu.
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TIM Students Corner
National CMAA Conference in San Diego
PATA Networking Retreat on Maui
CMAA Students with TIM alum Allan Lum, National CMAA President (3rd from
left) and other Parent Chapter members at the CMAA National Conference in
San Diego.
In February, the Club Managers Association of America (CMAA)
student members attended the Annual CMAA National Conference
in San Diego, CA. While at the week‐long conference we attended
many seminars about the private club industry, including
membership marketing, becoming leaders, professional presence
and other club‐related areas. We also attended career opportunity
showcases, resume critiques, and the golf industry
show. This conference was a great opportunity for us to network
with industry professionals and fellow students, learn more
about the club industry and further our career goals.
Melissa Roy, CMAA Student Chapter President
TIMSA­ International Convention in Vegas
In March, twelve members of the Travel Industry Management
Student Association (TIMSA) travelled to Las Vegas, Nevada for
the International Hospitality Week convention, which included
the Hotel World Food & Beverage Show, the International Restaurant
Show, and the Nightclub & Bar Convention and Tradeshow.
At the convention we were able to interact with various
vendors and see the latest equipment.
We also scheduled multiple site inspections at various mega
scale hotels including the MGM Grand, Wynn, Mandalay Bay Hotel,
Four Seasons Las Vegas and the Mandarin Oriental Hotel.
The site inspections helped us to compare the major differences
between hotel operations
in Las Vegas and
Hawai‘i.
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Brenda Imada, TIMSA
President
TIMSA students at the 2010
International Hospitality
Week Convention in Las
Vegas, Nevada.
PATA students at the Grand Wailea for a site inspection.
In March, twenty members of the TIM School’s Pacific
Asia Travel Association (PATA) Satellite Chapter attended
a networking retreat at the beautiful Wailea
Beach Marriott Resort & Spa. We were warmly greeted
by General Manager Bill Countryman and the Director of
Human Resources Clifford Caesar.
The next day, we went on a site visit to the luxurious
Grand Wailea, The Waldorf Astoria Collection with Managing
Director Matt Bailey as our guide. It was interesting
to learn that the Grand Wailea was Maui’s first luxury
hotel and has the largest ballroom on the island at
28,000 sq ft. We later explored Lahaina town and
watched the popular stage production Ulalena. Early
Sunday morning, we drove to Haleakalā National Park.
We spent the rest of the day at Kama‘ole Beach Park
where we barbequed and reflected upon our exciting
weekend.
We would like to thank those who helped make this
weekend possible ‐ Executive Director Carol Reimann
and Executive assistant Laura Echiverri from the Maui
Hotel and Lodging Association; Bill Countryman, General
Manager at the Wailea Beach Marriott Resort & Spa,
Kerri Aotaki, Sales Executive for Ulalena; Managing Director
Matt Bailey at the Grand Wailea; Matt Erickson,
Board of Director of the Maui Academy of Hospitality &
Tourism; Danielle Talon, Sales Executive at Enterprise
Rent‐A‐Car; and my family for the awesome BBQ picnic–
my parents, Mr & Mrs . Dave McLeod and my aunty, Mrs.
Lavina Day.
Konrad Talon, PATA Satellite Chapter Chairman

Two TIM Graduate Students Selected
to Present Papers at the 9th Annual
Asia Pacific Forum in Beppu, Japan
Pictured (left to right): TIM
Graduate Students Joo Yeon Song
and Wakako Nagata.
“Revitalization through Tourism.”
Two TIM graduate students Wakako
Nagata and Joo Yeon Song,
as well as Graduate Chair Dr. Dexter
Choy, will be presenting their
research papers at the 9th Annual
Asia Pacific Forum for Graduate
Students’ Research in Tourism in
Beppu, Japan. This year’s theme is
Wakako Nagata’s paper is entitled, Community Initiative
Tourism Destination ­ Case of Taketomi Island, Okinawa, Japan.
The paper examines the sustainable destination management
model through the case of community initiative
tourism development in Taketomi Island, which became the
most popular tourism destination in Japan due to its historic
preservation efforts by the local residents.
Joo Yeon Song’s paper, entitled The Factors Influencing and
Increasing Destination Website Traffic and Visiting Intention,
identifies and analyzes ways to increase destination website
trafficking and how to convert website visitors to destination
visitors. Practical marketing suggestions for websites
of Destination Management Offices will be made.
Graduate Chair Dexter Choy’s paper, entitled Revitalizing A
Destination ­ From Growth to Maturity: The Experience of
Hawai‘i, begins with a historical analysis of the growth in
visitors to the islands and the shift in market composition
which has affected the pattern of tourism development. It
assesses the effectiveness of planning approaches, marketing
programs, and construction of new facilities in developing
a sustainable tourism industry. The paper ends with
guidelines for other areas considering developing or revitalizing
their destinations.
Over the years, this forum has been held in Macao, Busan,
Beijing, Hawai‘i, Bangkok, Xiamen, Shah Alam and Seoul.
Omedeto gozaimasu (good luck) to the three TIM participants!
TIM Student Konrad Talon Wins
National Academy Foundation Award
Konrad Talon, a senior in the School of Travel
Industry Management (TIM) at UH‐Mānoa has
been named as one of three National Academy
Foundation’s (NAF) Alumni Honorees and will
be traveling to Philadelphia in July to accept
his award. The national award recognizes
awardees for their achievements in the industry, higher education,
and their commitment to their Academies.
Konrad credits the Academy of Hospitality and Tourism
(AOHT) Program for influencing his decision to be the first in
his family to attend college and pursue a B.S. in TIM. He has
taken on a leadership role as Chair of the Pacific Asia Travel
Association (PATA) Satellite Chapter and tripled its membership
within a year. In addition to carrying a full academic
course load, he is working full‐time for Prince Resorts Hawai‘i
and is doing an executive internship with the General Manager
at the Royal Hawaiian Hotel. He was the keynote speaker
for the 2008 AOHT Student Conference. He was recently
awarded the Dean’s Spirit of TIM Award at the TIM School’s
industry networking event Nā Kukui at the Royal Hawaiian
Hotel Monarch Room in April.
Konrad was nominated by Carol Reimann, Executive Director
of the Maui Hotel & Lodging Association.
TIM Certificate Program Now Available!
Due to popular demand the TIM School is pleased to announce
the start of its new fifteen‐credit certificate program,
available to UH students with a minimum 24 earned credits
and other students with an Associate or Bachelor’s degree.
Courses include Introduction to TIM, Travel Information Systems
Technology, Management of Service Enterprises, Principles
of Travel Industry Marketing, Human Resources Management:
Travel Industry, and Management by Cultural Values.
These courses are to be offered online throughout the year
and would apply towards a bachelor’s degree in TIM.
For more information call the TIM office at (808) 956‐8946 or
email timinfo@hawaii.edu.
TIM School Now on Facebook!
The TIM School and TIM International Alumni Association are now on Facebook.
It will be a great way to keep in touch with the School and its alumni. Join
our Facebook group at “UH Mānoa TIM School and Alumni Association”
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