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A U T O C A R V o l u m e 1 2 0 1 2<br />
<strong>IN</strong> <strong>THIS</strong> <strong>ISSUE</strong><br />
4,000 Green<br />
Machines and<br />
Going Strong!<br />
Service Department<br />
Making Positive<br />
Changes<br />
Xpert...The Newest<br />
Member of the<br />
Autocar Family<br />
The Best Innovations in natural<br />
Gas-Powered Utility Trucks<br />
X P R E S S P R E M I E R E D I T I O N
REAL PRIDE!<br />
As the years pass I think we all get a little wiser, make better decisions,<br />
and hope to make a difference with our efforts.<br />
In today’s difficult economic environment, taking a business from<br />
ground zero and making it a viable entity truly can make a difference.<br />
Small, but mighty! The photo you see above shows a group of people<br />
who really make a difference! They are the smallest, yet fiercest work<br />
force of any of the major competitors. But of the one percent of volume<br />
they produce in comparison to their competitors, ninety percent of those<br />
products are made and sold into one industry. And that industry is<br />
probably one of the toughest to be involved in – the refuse industry.<br />
So, how is it that Autocar now has ten years under its belt, has released<br />
two new truck platforms in the last two years, and has proven itself to<br />
be not only viable, but successful Some companies give lip-service to<br />
it, some companies even market it, but they all proclaim it one way or<br />
another…it is our people!<br />
When I was approached to write the President’s column in the inaugural<br />
edition of our new magazine, my subject was easily chosen; it is all<br />
about our people and their dedication to do the right thing for you,<br />
our customer.<br />
It is not just talk at Autocar. We have made massive system, process,<br />
and product improvements and will continue to do so. We listen to our<br />
customers and plan to open the lines of communication with them<br />
even more. But of the factors that have and will continue to drive this<br />
company to success, hands-down, it is the people in this picture that<br />
make the difference!<br />
Watch, and you will see these people grow, shine, and prosper. Truly.<br />
I invite you to come and see us in Hagerstown, Indiana. Meet the people<br />
who design, build, and service your Autocar truck. These people possess<br />
something you cannot buy, train, transfer, or contract out – they have<br />
PRIDE! And the only way you can have true pride, free and clear, is to<br />
have earned it.<br />
Jim Johnston<br />
President<br />
4,000 GREEN MACH<strong>IN</strong>ES LATER...<br />
Still Going Strong<br />
In 2010, Autocar began to establish itself as “The<br />
Green Leader”; it will cement that position as it<br />
produces its 4,000th natural gas-powered truck.<br />
Autocar built its first natural gas vehicle almost 12<br />
years ago when natural gas was primarily utilized<br />
in the transit industry. At that time, there were few<br />
potential customers who could immediately introduce<br />
Compressed Natural Gas (CNG)-fueled trucks into<br />
their refuse fleets. Since then, the tide has turned<br />
away from foreign oil dependency leading more of<br />
our customers to look for ways to utilize our nation’s<br />
plentiful supply of natural gas. Autocar has utilized<br />
these years wisely by working exclusively with<br />
Cummins to develop a more ecologically-friendly,<br />
yet highly functional natural gas-fueled vehicle.<br />
To date there have been four generations of natural<br />
gas engines as well as further exploration into the<br />
use of natural gas technology in emerging hybrid<br />
propulsion technology. Autocar is meeting the<br />
challenge – providing the industry’s latest innovations<br />
and technology to promote customer efficiency<br />
and profitability.<br />
Autocar’s Xpeditor provides the severe-duty truck<br />
customer with the options of CNG or Liquid Natural<br />
Gas (LNG) in a time-tested, reliable truck. In fact in<br />
2012 a milestone will be achieved for the environment,<br />
the industry, and for Autocar as the 4,000th natural<br />
gas Autocar truck will be produced. Natural gas<br />
truck customers can also look forward to the release<br />
of the Cummins ISX-G which will be available in the<br />
third quarter of 2013. With a properly configured<br />
vehicle specifically tailored to your needs, a natural<br />
gas-powered refuse truck can perform at least as<br />
well as its diesel counterpart and also provides many<br />
other benefits that diesel cannot offer, including<br />
abundant local reserves and reduced emissions,<br />
operating costs, and noise.<br />
NEW AUTOCAR TAGL<strong>IN</strong>E<br />
There has been a noticeable addition to<br />
the traditional Autocar logo: the tagline<br />
Always Up. You won’t see this on the<br />
vehicle itself, but you will in this year’s promotions and advertisements.<br />
This phrase is the epitome of our promise to our customers and to ourselves.<br />
We are making a promise and we want everyone to know it – from our words<br />
and our actions. Always Up encapsulates the following points:<br />
• Always provide products that deliver the best value.<br />
• Always provide the best service.<br />
• Always provide a complete solution for our customers’ needs.<br />
• Always do the work right the first time.<br />
• Always act proactively, timely, and simply.<br />
These guiding principles are meant to enhance our customers’ experience<br />
as well as improve our product and company. Our mission is to satisfy you,<br />
the customer. Because at Autocar…the customer is our boss!<br />
A New Year with New Symbols<br />
Autocar understands the sense of pride and satisfaction that comes from doing your<br />
part to help the environment. That is why in 2012 you will see a new logo proudly<br />
displayed on every alternative-fueled Autocar vehicle. Currently, Autocar offers CNG<br />
and LNG-powered vehicles, as well as hybrid propulsion-powered vehicles. This new<br />
logo symbolizes these three “green” fuel options with three green plumes; while<br />
the globe represents Autocar’s diligence to produce alternative-powered vehicles<br />
focused on preserving and protecting our planet.<br />
Autocar is proud to have produced the largest number of class<br />
eight natural gas-powered refuse trucks for each of the last<br />
12 years, highlighting this accomplishment with the production<br />
of its 4,000th truck in 2012. Autocar has built almost four<br />
times as many CNG and LNG trucks as its closest competitor<br />
and more than double the number of natural gas-powered<br />
trucks produced by all competitors combined.<br />
AUTOCAR PHOTO<br />
CONTEST W<strong>IN</strong>NERS!<br />
Congratulations to the winners of the<br />
Autocar Photo Contest! For their<br />
outstanding pictures of the Autocar<br />
Xpeditor, first-place was awarded to<br />
James Partee of Los Angeles, California,<br />
while runner-up went to Alan Blanchard<br />
of Thonotosassa, Florida. The contest<br />
was hosted on the official Autocar<br />
Facebook fan page, www.facebook.<br />
com/autocartruck.<br />
James’ winning submission features the<br />
reflection of an Xpeditor in operation<br />
taken from the vantage of his car mirror.<br />
For capturing this great action shot,<br />
James has won a trip to the 2012 Waste<br />
Expo in Las Vegas.<br />
The runner-up photo portrays a bright<br />
orange Xpeditor shot from an angle<br />
highlighting the Xpeditor’s best-in-class<br />
features. For his efforts, Alan has been<br />
awarded a Dale Jarrett Racing Adventure<br />
from Waste Advantage Magazine.<br />
Be sure to check out our Facebook<br />
page to see these and other great photo<br />
and video submissions and join in on<br />
some Autocar-related conversations.<br />
We also encourage you to “Like” us!<br />
Thanks to all of the contest entrants<br />
and congratulations again to James<br />
and Alan! Be on the look-out for more<br />
contests as 2012 unfolds!<br />
www.facebook.com/autocartruck<br />
2 3
A SUPERIOR SERVICE DEPARTMENT...<br />
Top-of-the-Line People and Technology<br />
mobile application that<br />
connects users directly<br />
with factory-based,<br />
XPEDITOR...Simply the Best Severe-Duty<br />
Truck on the Road<br />
Autocar not only builds trucks, but partners with you<br />
to keep them Always Up! Autocar’s expanding service<br />
department has increased the number of field representatives<br />
nationwide, educating more distributors and<br />
customers on how best to maintain and repair Autocar<br />
vehicles. This training includes how to order parts,<br />
perform routine maintenance, and build relationships<br />
with people who can help. At Autocar, we are constantly<br />
working to improve the customers’ experience and their<br />
overall satisfaction.<br />
Service after the sale is one of the most important<br />
aspects of our industry. Providing world-class support<br />
that exceeds all expectations is what we strive for daily.<br />
We know from experience that when our customers have<br />
a service issue, they want help immediately. That is why<br />
Autocar is available for support in a multitude of ways.<br />
The latest service tool provided to our customers is a<br />
technical service support. It is the mobile version of<br />
Web-Link direct. We also offer Tech Docs Direct, an<br />
online, ever-expanding library of videos, schematics,<br />
and trouble-shooting trees, as well as our parts catalog.<br />
Led by Cory Roberson, Autocar’s service team has been<br />
hand-selected, combining more than 200 years of<br />
experience in the refuse industry. Their focus is to<br />
simplify and strengthen the connection between the<br />
customer and factory support services and personnel –<br />
ultimately preventing issues when possible and resolving<br />
them if not. Autocar’s service team has extensive<br />
experience in the heavy-duty truck industry and is<br />
dedicated to making sure your truck is Always Up.<br />
For immediate service assistance, please use the<br />
Solutions tool on www.autocartruck.com and click on<br />
the Web-Link Direct icon. You will receive assistance<br />
within minutes. Nowhere else can you receive 24-hour<br />
support from people who know how to get the job done.<br />
The Xpeditor is arguably the most recognized name in<br />
the severe-duty truck industry. Now synonymous with<br />
green technology, it features natural gas power and hybrid<br />
propulsion in addition to diesel power options. Autocar’s<br />
Xpeditor combines purpose-specific engineering with<br />
quality components from Cummins, Allison, and<br />
Hendrickson to name a few.<br />
The Xpeditor offers a variety of operator seating and<br />
steering configurations including dual-drive, righthand-drive,<br />
left-hand-drive, and left-hand-drive/righthand-stand.<br />
Autocar can adapt to practically any<br />
application imaginable.<br />
Predominantly used in the refuse market, the Xpeditor<br />
accommodates an unsurpassed payload compared to its<br />
competitors. Offering the strongest frame in all the right<br />
rated drop frame has the best strength-to-weight ratio in<br />
its class. This combination allows for a greater payload.<br />
Setting the bar high for severe-duty vehicles, the Xpeditor<br />
is the forerunner in operator comfort, ergonomics, and<br />
convenience. The Xpeditor offers best-in-class turning<br />
radius, visibility and operator space, making it a favorite<br />
among operators; while increased job efficiency, quality,<br />
and productivity make it a favorite among owners. Also,<br />
routine maintenance items are positioned so as to be<br />
easily identified and accessible for hassle-free service.<br />
An Xpeditor is all you could ever imagine in a severe-duty<br />
truck. It offers more best-in-class standard features than<br />
any competitor – higher quality, superior performance,<br />
and reliability that is second to none. The Xpeditor is the<br />
most versatile class eight cab and chassis offered on the<br />
places, the 4.3M Resistance Bending Moment (RBM)<br />
market today.<br />
XSPOTTER’S VERSATILITY SELLS ITSELF<br />
In 2010, Autocar released the Xspotter – a yard tractor designed to meet the demands of the logistics industry. Combining maximized<br />
operator comfort with improved visibility, dash ergonomics, and safety has resulted in increased productivity. Operators appreciate the<br />
industry-leading features Autocar is known for: increased belly room, the tallest and widest entry/exit area, major knee and head<br />
room, and a wide-track front axle and steering system to maximize vehicle agility and optimize its turning radius. The customer<br />
spoke and Autocar listened.<br />
The Xspotter is the first cab of its kind to be dipped in premium e-coat. This coating is found on consumer vehicles and eliminates<br />
cab corrosion. Another measure taken to protect your investment is the installation<br />
of a heavy-duty bumper equipped with severe-duty gussets. Also, Autocar offers the<br />
most comprehensive warranty coverage in the yard tractor industry.<br />
Going green A factory-installed natural gas power option is available and can be<br />
designed into your vehicle directly from Autocar. Autocar is the leader in alternativefueled<br />
severe-duty vehicles and is the proven authority in this arena. Our industry<br />
experience speaks for itself as we currently produce more than double the natural<br />
gas-powered trucks than all our competitors combined.<br />
4 5
The New Face of Durable Cab<br />
Over Engine Trucks<br />
Xpert HIGHLIGHTS<br />
Premium Ride, Visibility<br />
and FUNCTIONALITY<br />
In 2011, Autocar introduced the Xpert, a medium-duty<br />
truck specifically designed and engineered for street<br />
sweeping applications. As the newest member of the<br />
Autocar family, Xpert inherited the Autocar legacy of<br />
superior quality, reliable performance, and unmatched<br />
wire harnesses. Our engineers designed the Xpert’s<br />
frame rails to be the strongest and most durable in their<br />
class. Our standard 120 KSI rails offer an impressive<br />
1.7M RBM strength without any reinforcements. With<br />
the Autocar Xpert, there is no longer a need for heavy,<br />
durability.<br />
Xpert was designed to bring best-in-class design<br />
innovations to the class seven Cab Over Engine (COE)<br />
truck market; achieving an unprecedented level of<br />
driver satisfaction. We<br />
carefully selected the<br />
right power steering<br />
gear, coupled it with<br />
a wide-turning, widetrack<br />
front axle, and<br />
optimized the steering<br />
geometry and wheel cut in order to ensure the tightest<br />
turning radius possible while minimizing tire scrub.<br />
The Xpert exemplifies the seamless integration of form<br />
and function. It features more interior room than<br />
competitive cabs including a spacious storage area<br />
behind the seats. The Xpert also offers a premium ride<br />
due in part to our large displacement coil spring and<br />
shock absorber cab suspension system. The cab is<br />
designed to ensure the best 360° sight lines, thus<br />
minimizing the risk of collisions and costly repairs.<br />
We designed the Xpert COE with a factory-engineered,<br />
durability-tested OEM dual-steer system. All controls<br />
are positioned either in the middle for easy reach or<br />
duplicated on both sides to eliminate confusion and<br />
frustration when switching driver side positions. The<br />
electrical system was designed from the ground up for<br />
dual-steer functionality with no third party splicing into<br />
weighted frame liners.<br />
We have partnered with the heavy-duty trucking<br />
industry’s most well-known and respected suppliers to<br />
build the Xpert. We have included Cummins engines,<br />
Allison transmissions, TRW steering systems, Dana<br />
axles and drivelines, Hendrickson suspensions, and<br />
Bendix braking systems to ensure the highest quality<br />
components and most readily available parts and<br />
service support.<br />
Parts, service and warranty assistance – a top priority<br />
for every Autocar truck – are always just a click away<br />
on our website. Whether it is a truck down situation, a<br />
request for technical information or a need for in-depth<br />
troubleshooting advice, our 24/7 web-based Solutions<br />
tool puts you in touch with the Autocar experts. Choose<br />
from our Web-Link Direct ® , Tech Docs Direct, or Parts<br />
icons depending on your needs. Simply visit<br />
www.autocartruck.com/WebLinkDirect.aspx.<br />
Our new cab design features more<br />
interior room than competitive<br />
cabs including a spacious<br />
storage area behind the seats<br />
and 360˚ sightlines.<br />
Superior Frame<br />
Rail Strength<br />
Our engineers designed the<br />
Xpert’s frame rails to be the<br />
strongest and most durable in<br />
their class. Our standard 120 KSI<br />
rails offer an impressive 1.7M<br />
RBM strength without liners.<br />
we take service seriously<br />
Whether it is a truck down situation,<br />
a request for technical information<br />
or a need for in-depth troubleshooting<br />
advice, our 24/7 web-based<br />
Solutions tool puts you in touch<br />
with the Autocar experts.<br />
WE ARE FAMILY...Supporting Our New Employees<br />
and Celebrating the Seasoned Veterans!<br />
2011 brought both change and growth to our Autocar family. We are excited to<br />
welcome our new members, both here in Hagerstown, Indiana and across the<br />
country. We would like to take this opportunity to acknowledge and thank them<br />
for joining the Autocar team:<br />
Dick Addington<br />
Jag Amberkar<br />
Dayna Caldwell<br />
John Cline<br />
Susan Collins<br />
Clint Cross<br />
Chip Derry<br />
Carrie Emerick<br />
Marie Beaulier<br />
Jeff Black<br />
Jim Bogue<br />
Vernon Brown<br />
Cliff Buck<br />
Kenneth Burris<br />
Brad Davidson<br />
Bill Dolesh<br />
Gerhard Engelbrecht<br />
Mike Goodpaster<br />
Doug Groff<br />
Jim Grubaugh<br />
Linda Hale<br />
Shannon Henry<br />
Tom Henry<br />
Ken Hermann<br />
Ed Ervin<br />
Beth Gebhart<br />
Mike Hammel<br />
Bonnie Henson<br />
Vickie Hunt<br />
Mike Johnson<br />
Jim Lockie<br />
Marcus Marcum<br />
We also want to thank and acknowledge members of the Autocar team that<br />
have supported and promoted its growth for five years or more. We appreciate<br />
your hard work and diligence!<br />
Mike Hopper<br />
Kim Horton<br />
Judy Hymer<br />
Beth Jepson<br />
Sally Johnson<br />
Jim Johnston<br />
Joe LaSpina<br />
Tim McGinnis<br />
Darla Miller<br />
Matt Miller<br />
Mark Neale<br />
Robert Nugent<br />
Gene Parker<br />
Mark Piekutowski<br />
Sunder Rajendran<br />
Nate Redden<br />
Rob May<br />
Robert Miller<br />
Mario Moreno<br />
Ashish Sadhu<br />
Hendrik van der Walt<br />
Ben Weintz<br />
Noah Yoder<br />
Tina Richardson<br />
Dennis Riddle<br />
Gene Ritter<br />
Cory Roberson<br />
Teresa Roberts<br />
Brent Roy<br />
Julene Schoettmer<br />
Eric Schwartz<br />
Bobby Siders<br />
Rob Strange<br />
Jo Theart<br />
Rick Thurston<br />
Willem van der Smit<br />
Tom Vatter<br />
Heidi Wales<br />
6 7
Yeah, It Is as Strong as It Looks!<br />
Strong. Powerful. Innovative. Reliable. We could throw descriptions around all day long.<br />
The bottom line is this: Autocar engineers and builds great trucks for great people.<br />
We are committed to doing things right - the first time. We have made a promise to<br />
our customers and strive to keep it...Always!<br />
To find out more about Our Promise, please visit our website or give us a call.<br />
The Best Innovations in<br />
natural Gas-Powered Trucks<br />
8 7 7 - 9 7 3 - 3 4 8 6<br />
w w w . a u t o c a r t r u c k . c o m