26.12.2014 Views

IN THIS ISSUE

IN THIS ISSUE

IN THIS ISSUE

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Xpress<br />

A U T O C A R V o l u m e 1 2 0 1 2<br />

<strong>IN</strong> <strong>THIS</strong> <strong>ISSUE</strong><br />

4,000 Green<br />

Machines and<br />

Going Strong!<br />

Service Department<br />

Making Positive<br />

Changes<br />

Xpert...The Newest<br />

Member of the<br />

Autocar Family<br />

The Best Innovations in natural<br />

Gas-Powered Utility Trucks<br />

X P R E S S P R E M I E R E D I T I O N


REAL PRIDE!<br />

As the years pass I think we all get a little wiser, make better decisions,<br />

and hope to make a difference with our efforts.<br />

In today’s difficult economic environment, taking a business from<br />

ground zero and making it a viable entity truly can make a difference.<br />

Small, but mighty! The photo you see above shows a group of people<br />

who really make a difference! They are the smallest, yet fiercest work<br />

force of any of the major competitors. But of the one percent of volume<br />

they produce in comparison to their competitors, ninety percent of those<br />

products are made and sold into one industry. And that industry is<br />

probably one of the toughest to be involved in – the refuse industry.<br />

So, how is it that Autocar now has ten years under its belt, has released<br />

two new truck platforms in the last two years, and has proven itself to<br />

be not only viable, but successful Some companies give lip-service to<br />

it, some companies even market it, but they all proclaim it one way or<br />

another…it is our people!<br />

When I was approached to write the President’s column in the inaugural<br />

edition of our new magazine, my subject was easily chosen; it is all<br />

about our people and their dedication to do the right thing for you,<br />

our customer.<br />

It is not just talk at Autocar. We have made massive system, process,<br />

and product improvements and will continue to do so. We listen to our<br />

customers and plan to open the lines of communication with them<br />

even more. But of the factors that have and will continue to drive this<br />

company to success, hands-down, it is the people in this picture that<br />

make the difference!<br />

Watch, and you will see these people grow, shine, and prosper. Truly.<br />

I invite you to come and see us in Hagerstown, Indiana. Meet the people<br />

who design, build, and service your Autocar truck. These people possess<br />

something you cannot buy, train, transfer, or contract out – they have<br />

PRIDE! And the only way you can have true pride, free and clear, is to<br />

have earned it.<br />

Jim Johnston<br />

President<br />

4,000 GREEN MACH<strong>IN</strong>ES LATER...<br />

Still Going Strong<br />

In 2010, Autocar began to establish itself as “The<br />

Green Leader”; it will cement that position as it<br />

produces its 4,000th natural gas-powered truck.<br />

Autocar built its first natural gas vehicle almost 12<br />

years ago when natural gas was primarily utilized<br />

in the transit industry. At that time, there were few<br />

potential customers who could immediately introduce<br />

Compressed Natural Gas (CNG)-fueled trucks into<br />

their refuse fleets. Since then, the tide has turned<br />

away from foreign oil dependency leading more of<br />

our customers to look for ways to utilize our nation’s<br />

plentiful supply of natural gas. Autocar has utilized<br />

these years wisely by working exclusively with<br />

Cummins to develop a more ecologically-friendly,<br />

yet highly functional natural gas-fueled vehicle.<br />

To date there have been four generations of natural<br />

gas engines as well as further exploration into the<br />

use of natural gas technology in emerging hybrid<br />

propulsion technology. Autocar is meeting the<br />

challenge – providing the industry’s latest innovations<br />

and technology to promote customer efficiency<br />

and profitability.<br />

Autocar’s Xpeditor provides the severe-duty truck<br />

customer with the options of CNG or Liquid Natural<br />

Gas (LNG) in a time-tested, reliable truck. In fact in<br />

2012 a milestone will be achieved for the environment,<br />

the industry, and for Autocar as the 4,000th natural<br />

gas Autocar truck will be produced. Natural gas<br />

truck customers can also look forward to the release<br />

of the Cummins ISX-G which will be available in the<br />

third quarter of 2013. With a properly configured<br />

vehicle specifically tailored to your needs, a natural<br />

gas-powered refuse truck can perform at least as<br />

well as its diesel counterpart and also provides many<br />

other benefits that diesel cannot offer, including<br />

abundant local reserves and reduced emissions,<br />

operating costs, and noise.<br />

NEW AUTOCAR TAGL<strong>IN</strong>E<br />

There has been a noticeable addition to<br />

the traditional Autocar logo: the tagline<br />

Always Up. You won’t see this on the<br />

vehicle itself, but you will in this year’s promotions and advertisements.<br />

This phrase is the epitome of our promise to our customers and to ourselves.<br />

We are making a promise and we want everyone to know it – from our words<br />

and our actions. Always Up encapsulates the following points:<br />

• Always provide products that deliver the best value.<br />

• Always provide the best service.<br />

• Always provide a complete solution for our customers’ needs.<br />

• Always do the work right the first time.<br />

• Always act proactively, timely, and simply.<br />

These guiding principles are meant to enhance our customers’ experience<br />

as well as improve our product and company. Our mission is to satisfy you,<br />

the customer. Because at Autocar…the customer is our boss!<br />

A New Year with New Symbols<br />

Autocar understands the sense of pride and satisfaction that comes from doing your<br />

part to help the environment. That is why in 2012 you will see a new logo proudly<br />

displayed on every alternative-fueled Autocar vehicle. Currently, Autocar offers CNG<br />

and LNG-powered vehicles, as well as hybrid propulsion-powered vehicles. This new<br />

logo symbolizes these three “green” fuel options with three green plumes; while<br />

the globe represents Autocar’s diligence to produce alternative-powered vehicles<br />

focused on preserving and protecting our planet.<br />

Autocar is proud to have produced the largest number of class<br />

eight natural gas-powered refuse trucks for each of the last<br />

12 years, highlighting this accomplishment with the production<br />

of its 4,000th truck in 2012. Autocar has built almost four<br />

times as many CNG and LNG trucks as its closest competitor<br />

and more than double the number of natural gas-powered<br />

trucks produced by all competitors combined.<br />

AUTOCAR PHOTO<br />

CONTEST W<strong>IN</strong>NERS!<br />

Congratulations to the winners of the<br />

Autocar Photo Contest! For their<br />

outstanding pictures of the Autocar<br />

Xpeditor, first-place was awarded to<br />

James Partee of Los Angeles, California,<br />

while runner-up went to Alan Blanchard<br />

of Thonotosassa, Florida. The contest<br />

was hosted on the official Autocar<br />

Facebook fan page, www.facebook.<br />

com/autocartruck.<br />

James’ winning submission features the<br />

reflection of an Xpeditor in operation<br />

taken from the vantage of his car mirror.<br />

For capturing this great action shot,<br />

James has won a trip to the 2012 Waste<br />

Expo in Las Vegas.<br />

The runner-up photo portrays a bright<br />

orange Xpeditor shot from an angle<br />

highlighting the Xpeditor’s best-in-class<br />

features. For his efforts, Alan has been<br />

awarded a Dale Jarrett Racing Adventure<br />

from Waste Advantage Magazine.<br />

Be sure to check out our Facebook<br />

page to see these and other great photo<br />

and video submissions and join in on<br />

some Autocar-related conversations.<br />

We also encourage you to “Like” us!<br />

Thanks to all of the contest entrants<br />

and congratulations again to James<br />

and Alan! Be on the look-out for more<br />

contests as 2012 unfolds!<br />

www.facebook.com/autocartruck<br />

2 3


A SUPERIOR SERVICE DEPARTMENT...<br />

Top-of-the-Line People and Technology<br />

mobile application that<br />

connects users directly<br />

with factory-based,<br />

XPEDITOR...Simply the Best Severe-Duty<br />

Truck on the Road<br />

Autocar not only builds trucks, but partners with you<br />

to keep them Always Up! Autocar’s expanding service<br />

department has increased the number of field representatives<br />

nationwide, educating more distributors and<br />

customers on how best to maintain and repair Autocar<br />

vehicles. This training includes how to order parts,<br />

perform routine maintenance, and build relationships<br />

with people who can help. At Autocar, we are constantly<br />

working to improve the customers’ experience and their<br />

overall satisfaction.<br />

Service after the sale is one of the most important<br />

aspects of our industry. Providing world-class support<br />

that exceeds all expectations is what we strive for daily.<br />

We know from experience that when our customers have<br />

a service issue, they want help immediately. That is why<br />

Autocar is available for support in a multitude of ways.<br />

The latest service tool provided to our customers is a<br />

technical service support. It is the mobile version of<br />

Web-Link direct. We also offer Tech Docs Direct, an<br />

online, ever-expanding library of videos, schematics,<br />

and trouble-shooting trees, as well as our parts catalog.<br />

Led by Cory Roberson, Autocar’s service team has been<br />

hand-selected, combining more than 200 years of<br />

experience in the refuse industry. Their focus is to<br />

simplify and strengthen the connection between the<br />

customer and factory support services and personnel –<br />

ultimately preventing issues when possible and resolving<br />

them if not. Autocar’s service team has extensive<br />

experience in the heavy-duty truck industry and is<br />

dedicated to making sure your truck is Always Up.<br />

For immediate service assistance, please use the<br />

Solutions tool on www.autocartruck.com and click on<br />

the Web-Link Direct icon. You will receive assistance<br />

within minutes. Nowhere else can you receive 24-hour<br />

support from people who know how to get the job done.<br />

The Xpeditor is arguably the most recognized name in<br />

the severe-duty truck industry. Now synonymous with<br />

green technology, it features natural gas power and hybrid<br />

propulsion in addition to diesel power options. Autocar’s<br />

Xpeditor combines purpose-specific engineering with<br />

quality components from Cummins, Allison, and<br />

Hendrickson to name a few.<br />

The Xpeditor offers a variety of operator seating and<br />

steering configurations including dual-drive, righthand-drive,<br />

left-hand-drive, and left-hand-drive/righthand-stand.<br />

Autocar can adapt to practically any<br />

application imaginable.<br />

Predominantly used in the refuse market, the Xpeditor<br />

accommodates an unsurpassed payload compared to its<br />

competitors. Offering the strongest frame in all the right<br />

rated drop frame has the best strength-to-weight ratio in<br />

its class. This combination allows for a greater payload.<br />

Setting the bar high for severe-duty vehicles, the Xpeditor<br />

is the forerunner in operator comfort, ergonomics, and<br />

convenience. The Xpeditor offers best-in-class turning<br />

radius, visibility and operator space, making it a favorite<br />

among operators; while increased job efficiency, quality,<br />

and productivity make it a favorite among owners. Also,<br />

routine maintenance items are positioned so as to be<br />

easily identified and accessible for hassle-free service.<br />

An Xpeditor is all you could ever imagine in a severe-duty<br />

truck. It offers more best-in-class standard features than<br />

any competitor – higher quality, superior performance,<br />

and reliability that is second to none. The Xpeditor is the<br />

most versatile class eight cab and chassis offered on the<br />

places, the 4.3M Resistance Bending Moment (RBM)<br />

market today.<br />

XSPOTTER’S VERSATILITY SELLS ITSELF<br />

In 2010, Autocar released the Xspotter – a yard tractor designed to meet the demands of the logistics industry. Combining maximized<br />

operator comfort with improved visibility, dash ergonomics, and safety has resulted in increased productivity. Operators appreciate the<br />

industry-leading features Autocar is known for: increased belly room, the tallest and widest entry/exit area, major knee and head<br />

room, and a wide-track front axle and steering system to maximize vehicle agility and optimize its turning radius. The customer<br />

spoke and Autocar listened.<br />

The Xspotter is the first cab of its kind to be dipped in premium e-coat. This coating is found on consumer vehicles and eliminates<br />

cab corrosion. Another measure taken to protect your investment is the installation<br />

of a heavy-duty bumper equipped with severe-duty gussets. Also, Autocar offers the<br />

most comprehensive warranty coverage in the yard tractor industry.<br />

Going green A factory-installed natural gas power option is available and can be<br />

designed into your vehicle directly from Autocar. Autocar is the leader in alternativefueled<br />

severe-duty vehicles and is the proven authority in this arena. Our industry<br />

experience speaks for itself as we currently produce more than double the natural<br />

gas-powered trucks than all our competitors combined.<br />

4 5


The New Face of Durable Cab<br />

Over Engine Trucks<br />

Xpert HIGHLIGHTS<br />

Premium Ride, Visibility<br />

and FUNCTIONALITY<br />

In 2011, Autocar introduced the Xpert, a medium-duty<br />

truck specifically designed and engineered for street<br />

sweeping applications. As the newest member of the<br />

Autocar family, Xpert inherited the Autocar legacy of<br />

superior quality, reliable performance, and unmatched<br />

wire harnesses. Our engineers designed the Xpert’s<br />

frame rails to be the strongest and most durable in their<br />

class. Our standard 120 KSI rails offer an impressive<br />

1.7M RBM strength without any reinforcements. With<br />

the Autocar Xpert, there is no longer a need for heavy,<br />

durability.<br />

Xpert was designed to bring best-in-class design<br />

innovations to the class seven Cab Over Engine (COE)<br />

truck market; achieving an unprecedented level of<br />

driver satisfaction. We<br />

carefully selected the<br />

right power steering<br />

gear, coupled it with<br />

a wide-turning, widetrack<br />

front axle, and<br />

optimized the steering<br />

geometry and wheel cut in order to ensure the tightest<br />

turning radius possible while minimizing tire scrub.<br />

The Xpert exemplifies the seamless integration of form<br />

and function. It features more interior room than<br />

competitive cabs including a spacious storage area<br />

behind the seats. The Xpert also offers a premium ride<br />

due in part to our large displacement coil spring and<br />

shock absorber cab suspension system. The cab is<br />

designed to ensure the best 360° sight lines, thus<br />

minimizing the risk of collisions and costly repairs.<br />

We designed the Xpert COE with a factory-engineered,<br />

durability-tested OEM dual-steer system. All controls<br />

are positioned either in the middle for easy reach or<br />

duplicated on both sides to eliminate confusion and<br />

frustration when switching driver side positions. The<br />

electrical system was designed from the ground up for<br />

dual-steer functionality with no third party splicing into<br />

weighted frame liners.<br />

We have partnered with the heavy-duty trucking<br />

industry’s most well-known and respected suppliers to<br />

build the Xpert. We have included Cummins engines,<br />

Allison transmissions, TRW steering systems, Dana<br />

axles and drivelines, Hendrickson suspensions, and<br />

Bendix braking systems to ensure the highest quality<br />

components and most readily available parts and<br />

service support.<br />

Parts, service and warranty assistance – a top priority<br />

for every Autocar truck – are always just a click away<br />

on our website. Whether it is a truck down situation, a<br />

request for technical information or a need for in-depth<br />

troubleshooting advice, our 24/7 web-based Solutions<br />

tool puts you in touch with the Autocar experts. Choose<br />

from our Web-Link Direct ® , Tech Docs Direct, or Parts<br />

icons depending on your needs. Simply visit<br />

www.autocartruck.com/WebLinkDirect.aspx.<br />

Our new cab design features more<br />

interior room than competitive<br />

cabs including a spacious<br />

storage area behind the seats<br />

and 360˚ sightlines.<br />

Superior Frame<br />

Rail Strength<br />

Our engineers designed the<br />

Xpert’s frame rails to be the<br />

strongest and most durable in<br />

their class. Our standard 120 KSI<br />

rails offer an impressive 1.7M<br />

RBM strength without liners.<br />

we take service seriously<br />

Whether it is a truck down situation,<br />

a request for technical information<br />

or a need for in-depth troubleshooting<br />

advice, our 24/7 web-based<br />

Solutions tool puts you in touch<br />

with the Autocar experts.<br />

WE ARE FAMILY...Supporting Our New Employees<br />

and Celebrating the Seasoned Veterans!<br />

2011 brought both change and growth to our Autocar family. We are excited to<br />

welcome our new members, both here in Hagerstown, Indiana and across the<br />

country. We would like to take this opportunity to acknowledge and thank them<br />

for joining the Autocar team:<br />

Dick Addington<br />

Jag Amberkar<br />

Dayna Caldwell<br />

John Cline<br />

Susan Collins<br />

Clint Cross<br />

Chip Derry<br />

Carrie Emerick<br />

Marie Beaulier<br />

Jeff Black<br />

Jim Bogue<br />

Vernon Brown<br />

Cliff Buck<br />

Kenneth Burris<br />

Brad Davidson<br />

Bill Dolesh<br />

Gerhard Engelbrecht<br />

Mike Goodpaster<br />

Doug Groff<br />

Jim Grubaugh<br />

Linda Hale<br />

Shannon Henry<br />

Tom Henry<br />

Ken Hermann<br />

Ed Ervin<br />

Beth Gebhart<br />

Mike Hammel<br />

Bonnie Henson<br />

Vickie Hunt<br />

Mike Johnson<br />

Jim Lockie<br />

Marcus Marcum<br />

We also want to thank and acknowledge members of the Autocar team that<br />

have supported and promoted its growth for five years or more. We appreciate<br />

your hard work and diligence!<br />

Mike Hopper<br />

Kim Horton<br />

Judy Hymer<br />

Beth Jepson<br />

Sally Johnson<br />

Jim Johnston<br />

Joe LaSpina<br />

Tim McGinnis<br />

Darla Miller<br />

Matt Miller<br />

Mark Neale<br />

Robert Nugent<br />

Gene Parker<br />

Mark Piekutowski<br />

Sunder Rajendran<br />

Nate Redden<br />

Rob May<br />

Robert Miller<br />

Mario Moreno<br />

Ashish Sadhu<br />

Hendrik van der Walt<br />

Ben Weintz<br />

Noah Yoder<br />

Tina Richardson<br />

Dennis Riddle<br />

Gene Ritter<br />

Cory Roberson<br />

Teresa Roberts<br />

Brent Roy<br />

Julene Schoettmer<br />

Eric Schwartz<br />

Bobby Siders<br />

Rob Strange<br />

Jo Theart<br />

Rick Thurston<br />

Willem van der Smit<br />

Tom Vatter<br />

Heidi Wales<br />

6 7


Yeah, It Is as Strong as It Looks!<br />

Strong. Powerful. Innovative. Reliable. We could throw descriptions around all day long.<br />

The bottom line is this: Autocar engineers and builds great trucks for great people.<br />

We are committed to doing things right - the first time. We have made a promise to<br />

our customers and strive to keep it...Always!<br />

To find out more about Our Promise, please visit our website or give us a call.<br />

The Best Innovations in<br />

natural Gas-Powered Trucks<br />

8 7 7 - 9 7 3 - 3 4 8 6<br />

w w w . a u t o c a r t r u c k . c o m

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!