Full Annual Report - Inchcape

More documents

Recommendations

Info

Aftersales again proved resilient in 2009 and represents c.50% of our Group gross margin Our BMW Cooper Croydon retail centre in the UK has a 19 bay workshop, including two dedicated diagnostic bays and a ‘smart repair’ bay. The Integrated Service Information Server provides an online technical link direct to the BMW factory to aid our highly trained technicians through all diagnostic activities, re-coding and programming of vehicles. 50 Inchcape plc ¦ Annual Report and Accounts 2009
Section Two Governance Governance 52 Board of Directors 54 Executive Committee 56 Corporate governance report 68 Remuneration report 75 Directors’ report www.inchcape.com 51
Page 1 and 2: Annual Report and Accounts 2009 Ind
Page 3 and 4: Section One Business review Financi
Page 5 and 6: Section One Business review Strengt
Page 7 and 8: Section One One Business review Nor
Page 9 and 10: Section One Business review level g
Page 11 and 12: Section One Business review Busines
Page 13 and 14: Section One Business review Uniquel
Page 15 and 16: The Inchcape business model Section
Page 17 and 18: The Inchcape Advantage Section One
Page 19 and 20: Global experience Section One Busin
Page 21 and 22: Superior customer service driving g
Page 23 and 24: Section One Business review Like fo
Page 25 and 26: Section One Business review Regiona
Page 27 and 28: Section One Business review Franchi
Page 29 and 30: Section One Business review The mar
Page 39 and 40: Section One Business review Cash fl
Page 41 and 42: Section One Business review Treasur
Page 43 and 44: Section One Business review Progres
Page 45 and 46: Section One Business review Our cus
Page 47 and 48: Section One Business review in acco
Page 49 and 50: Section One Business review 3 Toyot
Page 51: Section One Business review We have
Page 55 and 56: Section Two Two Governance 4 5 3 8
Page 57 and 58: Section Two Two Governance 9 10 11
Page 59 and 60: Section Two Two Governance Inchcape
Page 61 and 62: Section Two Two Governance Board ba
Page 63 and 64: Section Two Two Governance iPOM - 7
Page 65 and 66: Section Two Two Governance of inter
Page 67 and 68: Section Two Two Governance In addit
Page 69 and 70: Section Two Two Governance Chairman
Page 71 and 72: Section Two Two Governance process,
Page 73 and 74: Section Two Two Governance Notes to
Page 75 and 76: Section Two Two Governance Notes on
Page 77 and 78: Section Two Two Governance Director
Page 79 and 80: Section Two Two Governance appropri
Page 81 and 82: Section Three Financial statements
Page 103 and 104:
Section Three Financial statements
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Section Four Shareholder informatio
show all

Full Annual Report - Inchcape

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?