Full Annual Report - Inchcape
Full Annual Report - Inchcape Full Annual Report - Inchcape
Aftersales again proved resilient in 2009 and represents c.50% of our Group gross margin Our BMW Cooper Croydon retail centre in the UK has a 19 bay workshop, including two dedicated diagnostic bays and a ‘smart repair’ bay. The Integrated Service Information Server provides an online technical link direct to the BMW factory to aid our highly trained technicians through all diagnostic activities, re-coding and programming of vehicles. 50 Inchcape plc ¦ Annual Report and Accounts 2009
Section Two Governance Governance 52 Board of Directors 54 Executive Committee 56 Corporate governance report 68 Remuneration report 75 Directors’ report www.inchcape.com 51
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Aftersales again proved<br />
resilient in 2009 and<br />
represents c.50% of our<br />
Group gross margin<br />
Our BMW Cooper Croydon retail<br />
centre in the UK has a 19 bay<br />
workshop, including two dedicated<br />
diagnostic bays and a ‘smart<br />
repair’ bay. The Integrated Service<br />
Information Server provides an<br />
online technical link direct to the<br />
BMW factory to aid our highly<br />
trained technicians through all<br />
diagnostic activities, re-coding<br />
and programming of vehicles.<br />
50<br />
<strong>Inchcape</strong> plc ¦ <strong>Annual</strong> <strong>Report</strong> and Accounts 2009
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