Full Annual Report - Inchcape

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Business review Strategy Corporate responsibility continued Our environment In 2008,the Group commenced collecting data on its CO 2 footprint,measured against three core Key Performance Indicators (KPIs). Energy Transport Flights This KPI measures our global electricity and gas usage. For the last six months of 2008,and during 2009 data has been collated on the basis of megawatt hours for electricity and cubic metres for gas. This KPI measures the movement of cars and parts from the point of ownership (which means legal or contractual ownership) to the point we cease to have legal ownership. This includes test drives.We calculate our CO 2 footprint by car or parts kilometres depending on the mode of transport with a CO 2 multiplier. This KPI measures the impact of the movement of our people. We have recorded the number of flights (each flight leg counts as one unit) and calculated our flight CO 2 emissions with a multiplier by flight kilometre. In January 2009, following an internal review of the data collected and the collection process, it was agreed that the processes should be refined to maximise their robustness and enable independent verification, as appropriate. Since that review, we have continued to collect data from our markets against all three core KPIs.This data has begun to provide us with insights into our CO 2 footprint. However, we consider that additional data collection is required in order to provide meaningful guidance. Namely: • additional CO 2 data is required in order to understand if seasonality has an impact on our data usage; • whilst there are early indications of trend patterns in the data, there is insufficient data to establish if these are actual or perceived trends; • verification of the robustness of our data. We are ensuring that from the start of the process we are building in sufficient control points so that our data is capable of independent verification as part of our overall planning process for this element of our CR programme. Early conclusions that can be drawn are: By recycling rainwater, using ground source heating pumps and solar power to heat water, Inchcape Honda in Romford, UK uses around 30% less energy than a standard car showroom. Analysing our CO 2 footprint is providing us with data from which we can evaluate how we can manage emissions and reduce costs in the supply chain. For example, in some markets we rely on air freight to support our business, particularly around the import of critical supplies which can be dependent on aftersales requirements.We will use the data to analyse if changes are appropriate to support our business requirements, reduce our CO 2 footprint and reduce costs, thereby benefiting our customers and our stakeholders alike. Additionally, measuring our direct costs using a CO 2 metric will present opportunities to work closely with our brand partners as we can support their CR values and vice versa, ensuring that there is a consistent approach throughout all elements of the supply chain. 48 Inchcape plc ¦ Annual Report and Accounts 2009
Section One Business review We have reviewed our travel policy and have used alternative communications where practicable, such as conference calls, video conferencing and virtual offsites. We will continue to implement these measures in 2010 as part of our CR programme. Moreover, the cultural changes in our ways of working have been implemented positively. We have already introduced a number of measures to protect our environment within our offices such as recycling bins, use of recycled paper and stationery and water purification systems. As Inchcape operates three business models – Distribution, Retail and VIR (please see page 13 for more detail) there are variances in our CO 2 footprint. Direct comparisons between markets operating different business models are unlikely to produce meaningful results. However, we are looking for opportunities to exploit synergies between the business models by having a consistent approach to reduction and offsetting goals and by sharing best practices. Our 2010 goals Having established solid foundations for our CR programme,in 2010 we will look to embed these practices within our global operations, particularly focusing on people and our CO 2 footprint management. Objective Raising employee engagement through the various initiatives from our people strategy including significant reward and development plans Extending our employee survey to the rest of our global employee base Extending best practice in health and safety to our operations worldwide How we will do this • All employees to be part of the appraisal process • All senior employees to be part of the talent review process • All senior employees to have individual development plans • Continuing to implement Heartbeat across the Group • Ensuring that follow up action plans are in place and implemented • Reviewing time lost through accidents and continuing to monitor impact on business Supporting our communities in which we operate through focused initiatives • Continued focus on local initiatives Continued collection of CO 2 data in order to establish trends and seasonal variations and eliminate practices which do not support both our CO 2 and business strategies • Promote best practices throughout the business • Perform analysis for trends etc as sufficient robust and verifiable data is collated Identification of CO 2 reduction and/or offset opportunities for our core markets • Based on above, review the opportunities that positively impact our CO 2 footprint to support our objectives, our shareholders, our brand partners, our customers and employees www.inchcape.com 49
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Section Four Shareholder informatio
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