Full Annual Report - Inchcape

More documents

Recommendations

Info

Business review Overview Uniquely positioned worldwide to take advantage of the global recovery Inchcape operates retail and distribution businesses on a global scale. Global footprint With a scale presence in 26 markets and a leadership position in 14,we are the most international FTSE 350 listed retailer*,operating in many of the world’s strongest economies with exposure to both developed and emerging markets. Proven business model Our resilient business model with distribution and retail market channels,a differentiating Customer 1st strategy and decentralised organisation have been proven over six years of record growth prior to the global downturn. Industry leading processes Our industry leading business processes are focused on achieving customer-centric operational excellence around the world,providing insights on key trends and benchmarking opportunities across the Group. Strongest brand partners We partner with the world’s leading automotive manufacturers whose brands consistently outperform the industry. * Between 2003 and 2008 (calendarised), Inchcape has been the most international UK FTSE 350 listed general retailer, based on the percentage of operating profit outside of the UK 2 Inchcape plc ¦ Annual Report and Accounts 2009
Section One Business review Strengthened competitive position Inchcape’s competitive position has grown even stronger during the economic downturn,giving us an excellent growth platform for the upturn. Diversified revenue streams Our balanced income streams deliver growth opportunities alongside consistent,recurring aftersales income. Growth opportunities in developed and emerging markets We expect customer demand for greener technology will drive vehicle replacement in developed markets, whilst in emerging markets low car ownership and increasing wealth will drive new demand. Financial firepower We have a strong balance sheet and the financial firepower to take advantage of industry consolidation opportunities. www.inchcape.com 3
Page 1 and 2: Annual Report and Accounts 2009 Ind
Page 3: Section One Business review Financi
Page 7 and 8: Section One One Business review Nor
Page 9 and 10: Section One Business review level g
Page 11 and 12: Section One Business review Busines
Page 13 and 14: Section One Business review Uniquel
Page 15 and 16: The Inchcape business model Section
Page 17 and 18: The Inchcape Advantage Section One
Page 19 and 20: Global experience Section One Busin
Page 21 and 22: Superior customer service driving g
Page 23 and 24: Section One Business review Like fo
Page 25 and 26: Section One Business review Regiona
Page 27 and 28: Section One Business review Franchi
Page 29 and 30: Section One Business review The mar
Page 39 and 40: Section One Business review Cash fl
Page 41 and 42: Section One Business review Treasur
Page 43 and 44: Section One Business review Progres
Page 45 and 46: Section One Business review Our cus
Page 47 and 48: Section One Business review in acco
Page 49 and 50: Section One Business review 3 Toyot
Page 51 and 52: Section One Business review We have
Page 53 and 54: Section Two Governance Governance 5
Page 55 and 56:
Section Two Two Governance 4 5 3 8
Page 57 and 58:
Section Two Two Governance 9 10 11
Page 59 and 60:
Section Two Two Governance Inchcape
Page 61 and 62:
Section Two Two Governance Board ba
Page 63 and 64:
Section Two Two Governance iPOM - 7
Page 65 and 66:
Section Two Two Governance of inter
Page 67 and 68:
Section Two Two Governance In addit
Page 69 and 70:
Section Two Two Governance Chairman
Page 71 and 72:
Section Two Two Governance process,
Page 73 and 74:
Section Two Two Governance Notes to
Page 75 and 76:
Section Two Two Governance Notes on
Page 77 and 78:
Section Two Two Governance Director
Page 79 and 80:
Section Two Two Governance appropri
Page 81 and 82:
Section Three Financial statements
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Section Four Shareholder informatio
show all

Full Annual Report - Inchcape

Create successful ePaper yourself

Delete template?

Save as template?