Full Annual Report - Inchcape

Business review
Overview
Uniquely positioned worldwide
to take advantage of the global recovery
Inchcape operates retail
and distribution businesses
on a global scale.
Global footprint
With a scale presence in 26
markets and a leadership
position in 14,we are the most
international FTSE 350 listed
retailer*,operating in many of
the world’s strongest economies
with exposure to both developed
and emerging markets.
Proven
business model
Our resilient business model with
distribution and retail market
channels,a differentiating
Customer 1st strategy and
decentralised organisation have
been proven over six years of
record growth prior to the
global downturn.
Industry leading
processes
Our industry leading business
processes are focused on
achieving customer-centric
operational excellence around
the world,providing insights on
key trends and benchmarking
opportunities across the Group.
Strongest
brand partners
We partner with the world’s leading
automotive manufacturers whose
brands consistently outperform
the industry.
* Between 2003 and 2008 (calendarised), Inchcape has been the most international UK FTSE 350
listed general retailer, based on the percentage of operating profit outside of the UK
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Inchcape plc ¦ Annual Report and Accounts 2009