Full Annual Report - Inchcape
Full Annual Report - Inchcape Full Annual Report - Inchcape
Business review Strategy Operating review continued South Asia Brand partners Koh Ching Hong Managing Director Inchcape South Asia The South Asia segment contains the Group’s VIR operations in Singapore and Brunei. Key financial highlights Contribution to Group sales Contribution to Group profit Financial highlights Year ended Year ended % change 31.12.2009 31.12.2008 in constant £m £m % change currency Sales Distribution 548.2 536.0 2.3% (11.7)% Like for like sales Distribution 548.2 535.9 2.3% (11.7)% Trading profit Distribution 55.9 63.0 (11.3)% (23.4)% Like for like trading profit Distribution 55.9 62.9 (11.1)% (23.3)% Trading margin Distribution 10.2% 11.8% (1.6)ppt (1.6)ppt Cash generated from operations Distribution 71.6 67.9 5.4% 9.8% 28.8% Sales £548.2m 2.3%* 2008: £536.0m Trading profit £55.9m 11.3%* 2008: £63.0m Operational highlights for the year • Strengthened our market leadership position and gained 3.7ppts to 21.4% market share • Innovative marketing programmes drove excellent aftersales performance *at actual exchange rates More online at www.inchcape.com/ourbusinessmodel/regions 30 Inchcape plc ¦ Annual Report and Accounts 2009
Section One Business review The market In Singapore, the market declined against the previous year by 27.9%, due in part to the continued slowdown in de-registrations, reduced quota levels from the Singapore government and consistently higher Certificate of Entitlement prices throughout the year. Parallel importers share of the market declined by 10.8ppts against 2008. The Brunei vehicle market fell by 5% in 2009. Business model and strategy In Singapore, Inchcape is the distributor for Toyota, Lexus, Hino Trucks and Suzuki.We have represented Toyota in Singapore since 1967 and been Singapore’s market leading retailer by sales for seven consecutive years since 2002.We have held the Suzuki distribution franchise since 1977. In Brunei we are the distributor and retailer for both Toyota and Lexus. Outlook for 2010 2010 will be another challenging year in Singapore.We expect the market to continue its decline as a result of the lower quota sizes announced in October 2009 by the Singapore government and the expected continued slowdown in de-registrations. Our priority will be to strengthen our market leadership position by capitalising on new product launches and special editions and continue to outperform the aftersales market through enhanced customer management. Franchised retail centres 10 Our operating performance Inchcape strengthened its market leading position and grew market share by 3.7ppts, to achieve a market share of 21.4%.This was largely driven by new products, the effectiveness of our value for money marketing programmes and the weakening of parallel importers due to the strengthening of the Yen versus the Singapore Dollar. Aftersales outperformed the market through targeted marketing programmes for vehicles out of warranty. Our business in Brunei performed well retaining its market leading position. Sales fell 11.7%, but in actual terms sales grew by 2.3% resulting in a trading profit of £55.9m. Cash generated from operations for the region was 5.4% above 2008 at £71.6m, driven by working capital reductions. www.inchcape.com 31
- Page 1 and 2: Annual Report and Accounts 2009 Ind
- Page 3 and 4: Section One Business review Financi
- Page 5 and 6: Section One Business review Strengt
- Page 7 and 8: Section One One Business review Nor
- Page 9 and 10: Section One Business review level g
- Page 11 and 12: Section One Business review Busines
- Page 13 and 14: Section One Business review Uniquel
- Page 15 and 16: The Inchcape business model Section
- Page 17 and 18: The Inchcape Advantage Section One
- Page 19 and 20: Global experience Section One Busin
- Page 21 and 22: Superior customer service driving g
- Page 23 and 24: Section One Business review Like fo
- Page 25 and 26: Section One Business review Regiona
- Page 27 and 28: Section One Business review Franchi
- Page 29 and 30: Section One Business review The mar
- Page 31: Section One Business review The mar
- Page 35 and 36: Section One Business review The mar
- Page 37 and 38: Section One Business review The mar
- Page 39 and 40: Section One Business review Cash fl
- Page 41 and 42: Section One Business review Treasur
- Page 43 and 44: Section One Business review Progres
- Page 45 and 46: Section One Business review Our cus
- Page 47 and 48: Section One Business review in acco
- Page 49 and 50: Section One Business review 3 Toyot
- Page 51 and 52: Section One Business review We have
- Page 53 and 54: Section Two Governance Governance 5
- Page 55 and 56: Section Two Two Governance 4 5 3 8
- Page 57 and 58: Section Two Two Governance 9 10 11
- Page 59 and 60: Section Two Two Governance Inchcape
- Page 61 and 62: Section Two Two Governance Board ba
- Page 63 and 64: Section Two Two Governance iPOM - 7
- Page 65 and 66: Section Two Two Governance of inter
- Page 67 and 68: Section Two Two Governance In addit
- Page 69 and 70: Section Two Two Governance Chairman
- Page 71 and 72: Section Two Two Governance process,
- Page 73 and 74: Section Two Two Governance Notes to
- Page 75 and 76: Section Two Two Governance Notes on
- Page 77 and 78: Section Two Two Governance Director
- Page 79 and 80: Section Two Two Governance appropri
- Page 81 and 82: Section Three Financial statements
Section<br />
One<br />
Business<br />
review<br />
The market<br />
In Singapore, the market declined against<br />
the previous year by 27.9%, due in part to<br />
the continued slowdown in de-registrations,<br />
reduced quota levels from the Singapore<br />
government and consistently higher<br />
Certificate of Entitlement prices throughout<br />
the year. Parallel importers share of the<br />
market declined by 10.8ppts against 2008.<br />
The Brunei vehicle market fell by 5% in 2009.<br />
Business model and strategy<br />
In Singapore, <strong>Inchcape</strong> is the distributor for<br />
Toyota, Lexus, Hino Trucks and Suzuki.We<br />
have represented Toyota in Singapore since<br />
1967 and been Singapore’s market leading<br />
retailer by sales for seven consecutive years<br />
since 2002.We have held the Suzuki<br />
distribution franchise since 1977.<br />
In Brunei we are the distributor and retailer<br />
for both Toyota and Lexus.<br />
Outlook for 2010<br />
2010 will be another challenging year in<br />
Singapore.We expect the market to continue<br />
its decline as a result of the lower quota<br />
sizes announced in October 2009 by the<br />
Singapore government and the expected<br />
continued slowdown in de-registrations.<br />
Our priority will be to strengthen our market<br />
leadership position by capitalising on new<br />
product launches and special editions and<br />
continue to outperform the aftersales market<br />
through enhanced customer management.<br />
Franchised retail centres<br />
10<br />
Our operating performance<br />
<strong>Inchcape</strong> strengthened its market<br />
leading position and grew market share<br />
by 3.7ppts, to achieve a market share of<br />
21.4%.This was largely driven by new<br />
products, the effectiveness of our value for<br />
money marketing programmes and the<br />
weakening of parallel importers due to<br />
the strengthening of the Yen versus the<br />
Singapore Dollar.<br />
Aftersales outperformed the market<br />
through targeted marketing programmes<br />
for vehicles out of warranty.<br />
Our business in Brunei performed well<br />
retaining its market leading position.<br />
Sales fell 11.7%, but in actual terms sales<br />
grew by 2.3% resulting in a trading profit<br />
of £55.9m.<br />
Cash generated from operations for the<br />
region was 5.4% above 2008 at £71.6m,<br />
driven by working capital reductions.<br />
www.inchcape.com 31