Full Annual Report - Inchcape

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Official opening of Lexus Shanghai,China In 2009,we opened nine sites in strategic locations around the world.Our third retail centre in China,Lexus Shanghai,is in one of the most dynamic,flourishing cities in the world.The centre is over 19,000m 2 with an impressive array of customer areas and services. 8 Inchcape plc ¦ Annual Report and Accounts 2009
Section One Business review Business review 10 Group Chief Executive’s strategic review 20 Key performance indicators 22 Operating review 36 Financial review 38 Principal risks 40 Corporate responsibility www.inchcape.com 9
Page 1 and 2: Annual Report and Accounts 2009 Ind
Page 3 and 4: Section One Business review Financi
Page 5 and 6: Section One Business review Strengt
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Page 13 and 14: Section One Business review Uniquel
Page 15 and 16: The Inchcape business model Section
Page 17 and 18: The Inchcape Advantage Section One
Page 19 and 20: Global experience Section One Busin
Page 21 and 22: Superior customer service driving g
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Page 27 and 28: Section One Business review Franchi
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Section Three Financial statements
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Section Four Shareholder informatio
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Full Annual Report - Inchcape

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