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increase employability and employment. Hence, the new public service model including employment services developed under this operation will base on such a comprehensive strategy named as personal pathways to work approach and identified in the Box 2 below. Box 2: Personal Pathways to Work As discussed above, training is important for all disadvantaged persons as low education and skills are their common problems. However, disadvantaged persons are composed of different people having different specific needs. Therefore, trainings and other active measures should be supplemented by other measures, which are defined as guidance and rehabilitation services and awareness raising activities below. Supplementary supports may be in the form of psychological help (especially for women, ex-convicts and ex-prisoners and disabled) in order to motivate them towards trainings and jobs, personal guidance to support them in the process, involving employers, family members and larger society to break the prejudices and negative attitude towards them. This implies a need for a ‘personalized support’ rather than simply involving them in existing services of İŞKUR. Therefore, within the scope of Operation: - Active Labour Market Programmes (ALMPs), i.e., training and re-training including vocational and on-the-job trainings, job search assistance, job and vocational guidance and counselling services, and entrepreneurship trainings/supports, targeting disadvantaged persons should be implemented with an extensive approach in a way to include following dimensions, - Guidance and counselling services for those who may be directed towards the labour market through any type of guidance and counselling services, - Rehabilitation programmes, especially in the cases of the disabled, ex-convicts, ex-prisoners, who need physical and/or psychological rehabilitation before taking part in any other activity to be employed, - Awareness raising activities to inform the target groups on their legislative rights, existing services of public institutions and the ways to access to these services as well as to tackle with prejudices against them in the society/workplaces, which stand as the main obstacle hindering their access to labour market. Developments outlined above intensified the registration of the disadvantaged persons in İŞKUR’s database. But, İŞKUR is lack of a public employment services for providing effective 8
services to the disadvantaged. Therefore, there is a need for a model which will make İŞKUR capable in providing quality guidance and consultation services to the disadvantaged to achieve their labour market integration. This operation was originated from the detection of this need and aims to the development of an innovative public employment service model which will increase İŞKUR’s capacity to provide services to the disadvantaged persons. To that aim, public service model including employment services should be personalized so as to provide the disadvantaged persons with necessary services, and institutional capacity of İŞKUR (as well as related social assistance institutions) must be supported to be able to provide such services to eliminate barriers for disadvantaged persons’ entrance into the labour market. Moreover, requirements of the labour market in the location where the Operation is implemented shall also be taken into consideration in this newly developed model. Public service model including employment services developed within the scope of the operation will be implemented by job and occupational counsellors. In order to carry out the services İŞKUR restructures job and occupational counselling services. Accordingly, İŞKUR will hire 2000 contracted job and occupational counsellors in 2012 all over Turkey. İŞKUR will provide a detailed training program for those job and occupational counsellors. 502 of those job and occupational counsellors who are hired will be employed in 12 NUTS II and 180 of them will be employed in 3 pilot provinces, 14 NUTS-II These 682 2 job and occupational counsellors will also have an extra training to be able to provide services to the disadvantaged persons within the scope of the operation. Within the scope of the model developed in this operation, the disadvantaged persons receiving public employment services from İŞKUR will be followed by means of personal files which contain the necessary information related to disadvantaged persons such as qualifications, living conditions, social assistance or rehabilitation services received or needed, and difficulties faced in access to labour market. Those files will be recorded by job and occupational counsellors. By doing so, the coordination among the services of the institutions to achieve the integration of disadvantaged people into labour market will also be achieved. In the scope of newly developed model, job and occupational counsellors will be the personal contact point for disadvantaged persons within İŞKUR. The model should be designed in a way to ensure that provision of following services to the disadvantaged by job and occupational 2 See Annex I for 682 job and occupational counsellors’ distribution in provinces 9
Page 1 and 2: INSTRUMENT FOR PRE-ACCESSION ASSIST
Page 3 and 4: Employment Services Operation, wome
Page 5 and 6: and inactive people, disadvantaged
Page 7: of the action plan is to strengthen
Page 11 and 12: • General Directorate of Social A
Page 13 and 14: 1. The capacity of İŞKUR and othe
Page 15 and 16: • Senior Representative of the Op
Page 17 and 18: the European Union Delegation in Tu
Page 19 and 20: • Political and institutional sta
Page 21 and 22: 10. Horizontal Issues: The Operatio

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