Balanced Scorecard ING BANK - sasCommunity.org

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Organisational structure (as of 1 Januari 2000) Supervisory board ING Group Executive board ING Group ING Corporate & Investment Banking ING Direct ING Asset Management e-Business ING Europe ING Americas ING Asia/Pacific
Strategic challenges • Strategic challenges • Higher demands of customer • More options due to technology, new players • More difficult to meet financial requirements …Necessitates more focus on activities • Alignment of strategy and organisation
Page 1 and 2: Popko de Vlugt & Kees Timmers
Page 3 and 4: Agenda • Introduction • Challen
Page 5: Seven years results ING (in Euro’
Page 9 and 10: Balanced Scorecard: Users & usage
Page 11 and 12: Lessons learned • It takes a lot
Page 13 and 14: How has the BSc affected decisions
Page 15 and 16: To be continued • Kees Timmers
Page 18 and 19: eNiklas • A new e-company • eSo
Page 20 and 21: Goals • Flexible BSc-tool • Sco
Page 22 and 23: Next phase • Using BSc as a web-p

Balanced Scorecard ING BANK - sasCommunity.org

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