Balanced Scorecard ING BANK - sasCommunity.org
Balanced Scorecard ING BANK - sasCommunity.org
Balanced Scorecard ING BANK - sasCommunity.org
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Lessons learned<br />
• It takes a lot of time, persuasion and matrix movements<br />
• Communication: workshops, intranet, leaflets, etc.<br />
• In line with users learning curve<br />
• Keep it simple<br />
• Define comprehensive phases<br />
• Clearly environment: quality assurance, planning & budgetting,<br />
audits<br />
• Mobilize senior management in reporting demands
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