China - Inchcape
China - Inchcape China - Inchcape
Operational focus on our top 5 priorities to deliver our Customer 1 st strategy Growing market share Leverage OEM new product launches and programs Leverage car shows and customer lifestyle events to drive quality traffic Raise the bar on Customer Service Standards Drive referrals from existing customers and aftersales customers Traffic Leads/Traffic Test drives/Traffic Order/ Traffic Growing aftersales Data mining of existing customers service records Build partnerships with Insurance to drive B&P business Raise the bar on Customer Service Standards Leverage Vehicle Health Check Enquiries Booking/Enquiry Intakes/Enquiry
Operational focus on our top 5 priorities to deliver our Customer 1 st strategy Improving margin Weekly price setting and tracking by model Improve penetration of accessories, F&I Weekly tracking of margins for aftersales Control utilities, consumables costs Controlling working capital Inventory cover to maintain at lower than 1.5 months Maximize usage of Supplier Finance with minimum interest charge Negotiate better payment terms with miscellaneous suppliers Selective capital expenditure No major investments planned in existing sites Focus on preferred brands and cities
- Page 1 and 2: Tan Suan Phon Managing Director Inc
- Page 3 and 4: Commercial Overview Fast growing ec
- Page 5 and 6: China’s economy continues to grow
- Page 7 and 8: …and expected to be even larger i
- Page 9 and 10: Total Industry Volume 2008 - 2015 M
- Page 11 and 12: Luxury demand driven by wealth crea
- Page 13 and 14: Car Parc 2008 - 2015 Millions vehic
- Page 15 and 16: Retail Centres Step 1
- Page 17 and 18: Retail Centres
- Page 19: Our top 5 Priorities Growing market
- Page 23 and 24: China: an attractive opportunity fo
Operational focus on our top 5 priorities to deliver our<br />
Customer 1 st strategy<br />
Growing<br />
market<br />
share<br />
Leverage OEM new product launches and<br />
programs<br />
Leverage car shows and customer lifestyle<br />
events to drive quality traffic<br />
Raise the bar on Customer Service Standards<br />
Drive referrals from existing customers and<br />
aftersales customers<br />
Traffic<br />
Leads/Traffic<br />
Test drives/Traffic<br />
Order/ Traffic<br />
Growing<br />
aftersales<br />
Data mining of existing customers service<br />
records<br />
Build partnerships with Insurance to drive B&P<br />
business<br />
Raise the bar on Customer Service Standards<br />
Leverage Vehicle Health Check<br />
Enquiries<br />
Booking/Enquiry<br />
Intakes/Enquiry
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