Patient Information Guide - King's Daughters' Medical Center

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AIDS Information The Kentucky Legislature requires that hospitals provide patients with information about acquired immunodeficiency syndrome. The disease, commonly referred to as AIDS, is caused by the human immunodeficiency virus (HIV), and can destroy the body’s ability to fight other diseases that invade your body. These diseases can kill you. There presently is no cure for AIDS. A brochure about AIDS that details methods of transmission and prevention is available on request. In addition, you can get helpful, confidential information from the National AIDS hotline, 1-800-342-AIDS (2487). It’s open 24 hours a day. The Spanish hotline is 1-800-344-SIDA (7432). The hotline number for the hearing impaired is 1-800-AIDS-TTY (243-7889). Hospitalists Your primary care physician may ask a hospitalist to care for you while in the hospital and coordinate your care with other specialists you may need, such as surgeons, cardiologists or pulmonologists. Hospitalists are physicians who are experts at coordinating inpatient healthcare. The hospitalist communicates with your primary care physician so he or she knows about your health during hospitalization. When you leave the hospital, the hospitalist provides your primary care doctor with: • A summary of your hospital stay and medications prescribed • Any recommendations for follow-up care Following discharge from KDMC, your primary care physician will again take care of your day-to-day healthcare needs. If you do not have a primary care physician, you may make arrangements for follow up care at one of our Family Care Center. Please call 1-888-377-KDMC (5362) for a referral. ACT Nurse The ACT nurse can be called in to respond to changes in your condition or mental status, at your request. We encourage you to contact the ACT nurse if you feel there is a change that needs to be addressed. Reasons to call: • significant change in blood pressure • change in heart rate (an increase or decrease) • difficulty breathing • change in level of awareness such as confusion or not waking up easily After your initial visit, an ACT nurse will follow up with you. If you need the ACT nurse at any time, please call KDMC ext. 3402 or notify the charge nurse. 3 Pastoral Care King’s Daughters Pastoral department will be delighted to visit with you during your stay or contact your own clergy. In addition, our chaplains and other local ministers are available at any time for your emergency needs. To request a visit from a chaplain, please notify your nurse or call KDMC ext. 4560. If there is no answer, please call the switchboard by dialing “0” and asking for a chaplain. When calling from outside the medical center, please dial (606) 408-4560. Patient Self-Determination In 1994, the Kentucky General Assembly enacted legislation that allows patients age 18 or older to write directions for their physician and the hospital to follow regarding healthcare decisions in the event they become unable to make or communicate these decisions. Patients also may name another person to make healthcare decisions in the event they become unable to make decisions. Prior to hospitalization or procedures, patients are encouraged to discuss advance directives with family members and the attending physician. Patients and their family members also may desire to consult an attorney. If you have any questions or concerns regarding advance directives, please contact the social worker on your floor or call the operator to connect you to KDMC’s Social Work Department. They can provide information about living wills, durable power of attorney for healthcare and guardianship as a healthcare surrogate. Discharge Planning KDMC’s Social Work team helps you make arrangements for care when you leave the medical center. An individualized discharge planning assessment helps your social worker care identify needs upon return home. Services include: • referral to Transitional Care Unit, Rehabilitation or assisted living facilities as indicated when you require continued daily nursing or therapy needs. • referral to Home Health for nursing, physical or occupational therapy, etc. Please call (606) 408-9700 to contact our Home Health Department. • arranging durable medical equipment (wheelchair, walker, etc.) to aid in your recovery. Call (606) 408-9690 to reach KDMC’s Home Medical Equipment. • referral to community agencies such as Meals on Wheels and Lifeline, and/or those that provide medication assistance, transportation, adult day care, etc. • supportive counseling for you and your family to address questions and concerns that arise regarding your post-hospitalization care.
For a complete list of home health agencies and home medical equipment companies, please ask your nurse to contact the social worker on your unit. Resolving Your Concerns Should you or your family have specific questions or concerns, we want to hear about them so we may address them promptly. Please give us the opportunity to resolve your concerns. General Concern Processing If we are not meeting your expectations, please discuss the issue with your nurse, the department manager or your physician. If they are unable to address your concern or you prefer to talk with someone else, please contact a KDMC patient representative by calling KDMC ext. 84146, or dial “0” for the operator. From an outside line, call (606) 408-4146. Medical Care Concerns Our goal is to provide you with high-quality healthcare. If you or a family member is concerned about the quality of medical care you are receiving, please call the Quality Management Department immediately at KDMC ext. 4700 or (606) 408-4700. You also may dial “0” to contact a hospital operator, who will contact them for you. Ethics Committee KDMC’s Ethics Committee responds to requests for help in resolving conflicts and concerns in patient care. The committee can be contacted when conflicting opinions develop between the patient, the patient’s family and the physician. The committee, made up of medical and community members, will issue a recommendation for consideration; however, such recommendations are not legally binding. For more information, please call Risk Management at KDMC ext. 80180, or (606) 408-0180 from an outside line. Patient Billing Q and A If I have insurance, when will I receive a bill KDMC will bill your insurance company. After your insurance company sends payment, KDMC will send you a bill with the balance due. You are responsible for any deductible, co-pay and non-covered services (example: additional charges for private rooms). Payment in full is requested. If there is a delay in your insurance company paying your claim, we will mail you the billing statement so you may follow up with your insurance carrier. What are your payment guidelines If you are unable to pay your bill in full, payment arrangements can be made by calling (606) 408-4446 or toll free 1-877-420-3555. Arrangements are made on an individual and confidential basis. I do not have health insurance. Does KDMC offer financial assistance KDMC provides financial assistance for qualifying patients. During your stay, a financial counselor can visit with you to help determine your needs and explain available financial resources. To begin the process, please call (606) 831-8013. Complete our Financial Assistance Determination Form, which is available at kdmc.com, or the form can be mailed to you by calling (606) 408-6454. Will I receive more than one bill for services at King’s Daughters Each time you receive a service at KDMC, you will receive a separate bill. A billing statement will arrive within five to 10 days from your date of service. You may receive additional bills from your physicians involved in your care, including Emergency Department physicians, radiologists, anesthesiologists, pathologists, surgeons and other specialists involved in your care who have separate billing services. Can I get a copy of my bill Please call us at (606) 408-4446, or toll free 1-877-420-3555 weekdays 8 a.m. to 6 p.m., and a copy of your bill will be mailed to you. You also may pick up a copy at our Patient Registration office, located on the first floor of the Center for Advanced Care. Our office is open weekdays 8 a.m. to 4:30 p.m. Please bring a photo ID for release of your bill. What information do you need if I am a Hospice patient Please inform the registration clerk that you (or your loved one) are a Hospice patient. Please note that the patient or his/her representative (family member, power of attorney, nursing home staff) must notify Hospice for approval of treatment prior to arrival at KDMC. KDMC is Tobacco-Free The use of tobacco products is prohibited throughout the Medical Center campus, including entrances, sidewalks and parking lots. KDMC has designated one smoking area on the top floor of the Lexington Avenue parking garage. Those who use tobacco products — including patients, visitors and employees — are strongly encouraged to use this kiosk. Patients, including those with IV poles or wheelchairs, must be safely disconnected from their medical devices prior to leaving the nursing unit. 4
Page 2 and 3: General Information Visiting Hours
Page 6 and 7: Patient Rights and Responsibilities
Page 8: Telephone Directory King’s Daught

Patient Information Guide - King's Daughters' Medical Center

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