Patient Information Guide - King's Daughters' Medical Center

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General Information Visiting Hours – 6 a.m. to 9 p.m. Under special circumstances, an adult may be allowed to stay with a patient overnight if you are in a private room. If you would like to stay later than 9 p.m. or spend the night, please speak with the nurse. Approved overnight guests will be given a special pass. Some specialty departments, including the ICUs, have more restricted visiting hours, please ask about these. Telephones Emergencies........................................................................ 22 Security Department....................................................84487 Local calls........................................dial 9, then the number Internet Access You may access the Internet through computer kiosks located in the Lexington Avenue lobby, the Parkview Café, the Heart and Vascular Center’s 2nd floor, and in the Medical Library, located on the ground level of the Lexington Avenue Parking Garage. Free Wifi is available throughout the medical center. Look for “KDguest” on your wireless device and agree to the terms of service. KDMC Family Pharmacy The King’s Daughters Family Pharmacy is open weekdays, 7 a.m. to 5 p.m., and Saturdays until noon and is located on the first floor of Medical Plaza B. You may drop off discharge prescriptions at the Family Pharmacy, and your order will be delivered to your patient room once the order has been filled. For more details, call (606) 324-0092 or internal ext. 81245. Free Curbside Shuttle Service Patients and visitors can park in the Curbside Shuttle Lot on Central Avenue and 24th Street, and be picked up at the heated/cooled covered sheltered. The shuttle visits the area every 10 minutes, and gives customers front door service to any entrance on KDMC’s main campus. The shuttle also picks up passengers and return them to their vehicles. Curbside shuttle service is available 7 a.m. to 4:30 p.m. weekdays. Shuttle Service, ext. 80454 or (606) 408-0454. Dining Options Patient Meals Meals are delivered as follows: • Breakfast: 6:45 to 8:30 a.m. • Lunch: 10:45 a.m. to 12:30 p.m. • Dinner: 4:30 to 6:30 p.m. The menu will be delivered to your room between lunch and dinner. Circle the items you prefer. For special requests or questions concerning modified diets, contact the registered dietitians by calling KDMC ext. 81437. Between-meal snacks for special diets are also available. Please ask your nurse for details. Guest Meals Guests may purchase meals or snacks in the Parkview Café, on the first floor of the Center for Advanced Care. Depending on the patient’s condition, visitors may dine in the patient room during regular patient meal service times. The cost is $6 per meal. For more details, call KDMC ext. 81424. One free guest meal is served with each pediatric patient meal. Parkview Café Hours Meals are served on the following schedule: Monday through Friday Breakfast: 7 to 9:30 a.m. Lunch: 10:45 a.m. to 3 p.m. Dinner: 4 to 7 p.m. Grab-N-Go: 7 a.m. to 7 p.m. Saturday and Sunday Breakfast: 7 to 10 a.m. Lunch: 11 a.m. to 2 p.m. Dinner: closed Other Dining Options Wendy’s........................................................... (606) 325-3533 Medical Plaza A, first floor Open daily 10 a.m. to 10 p.m. Sweet Caroline’s Café................................... (606) 408-7467 Medical Plaza A, first floor • Open weekdays 6:30 a.m. to 2 a.m., weekends 9:30 p.m. to 2 a.m. Meeting Your Needs We want to provide you with very good care. If there is anything we can do for you or your family, please let us know right away — we have the time. We welcome your questions and comments. Our team will do its very best to accommodate your requests. Patient Representatives The King’s Daughters team of patient representatives helps customers resolve non-clinical concerns. Patient representatives visit newly admitted patients and provide a link between you, your family and your healthcare team. Should you or your family have questions or concerns during your stay, we want to hear about them. We ask that you give us the opportunity to resolve the situation. If we 1
are not meeting your expectations, please discuss your concern with a patient representative, your nurse, the nursing department manager, or your physician. Available from a patient representative • dry erase communication board • radio (small, battery operated) • telephones with loud ringer, volume control or large buttons • other special needs To call a patient representative, KDMC ext. 84146. Patient Satisfaction Surveys Patients may receive a survey within seven to 10 days after discharge. These surveys help identify patient needs, improve care and recognize team members. We encourage you to complete the survey and return it in the prepaid envelope. If you prefer not to receive a survey, please contact one of our Patient Representatives at (606) 408-4146. Partnering for Safety As a patient, you are a member of our safety team. The following information is provided to you as part of our continuing effort to improve the quality of care we provide. Please let any member of our team know if you have a question or concern regarding medications, tests or treatments, or anything else that makes you feel unsafe. If you believe your safety concerns are not being met, please call one of our Patient Safety specialists at KDMC extensions 5433, 5293, or 5684. Or you may call our Patient Safety and Quality Hotline at ext 4700. Important Patient Safety Tips 1. Provide a complete list of your medications, including over-the-counter medications, vitamins or supplements. List any past allergies or adverse reactions to medications you had. 2. Share your health history with your caregiver. Keep a record of your physicians, health conditions, surgeries, medications and hospitalizations. 3. Notepads and pens are available upon request in patient rooms so you can write down questions for the physician or nurse. 4. We understand hospitalization can be stressful. Please let us know if you need emotional support. 5. All KDMC team members wear identification badges and introduce themselves by name. 6. For your safety, please wear your hospital armband at all times. If it is removed, please request a new one. Team Members will check your armband and call you by name before performing any tests or giving medication. 7. If you don’t know why you are receiving a particular medication or having a test, please ask your caregiver. 8. You have the right to know the results of any testing. If results are not shared with you, ask your caregiver. 9. If you are undergoing surgery, your surgery team will confirm with you the correct surgical procedure and site. Read all consent forms and make sure you have all your questions answered before signing them. 10. Remind family and caregivers to wash their hands upon entering and leaving your room. 11. Do not hesitate to ask questions if there is anything you do not understand at any time. Reducing Risk of Patient Falls Although King’s Daughters cannot prevent all falls, we have developed a fall reduction program to reduce their incidence. Your healthcare team will assess and monitor your fall risk and will implement strategies to protect you from falling. As a patient, you can help us keep you safe by always asking for assistance when going to the bathroom. A“Call, Don’t Fall”approach is strongly encouraged. Loved ones can help by lending a hand or asking caregivers for help. Hand Hygiene Hand hygiene (hand washing and the use of alcohol-based hand gel) is one of the most effective ways to keep from getting sick and spreading illnesses. You can reduce your infection risk by following these easy steps: • Remind your family and visitors to wash their hands or use the alcohol-based hand gel each time they enter and leave your room. • Speak up for your safety and remind your healthcare providers to wash their hands or use the alcohol-based hand gel each time they enter and leave your room. Pain Scale A nurse will ask you to rate your pain on a scale of 0 to 10. 0 means “no pain” 10 means “worst pain possible” After receiving treatment to manage pain (medication or other), you will be asked to rate your pain using the same scale. Reporting your pain as a number will help our team know how well the treatment is working and also helps your physician know whether a change in treatment is needed. You may be asked to set a goal for pain control. An example might be, “I will have no pain greater than three on the pain scale.” Call your nurse if: • your discomfort does not decrease • you are overly sleepy • you are short of breath • you are itching or feel sick to your stomach 2
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Patient Information Guide - King's Daughters' Medical Center

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