Patient Information Guide - King's Daughters' Medical Center
Patient Information Guide - King's Daughters' Medical Center
Patient Information Guide - King's Daughters' Medical Center
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General <strong>Information</strong><br />
Visiting Hours – 6 a.m. to 9 p.m.<br />
Under special circumstances, an adult may be allowed to<br />
stay with a patient overnight if you are in a private room.<br />
If you would like to stay later than 9 p.m. or spend the<br />
night, please speak with the nurse. Approved overnight<br />
guests will be given a special pass. Some specialty<br />
departments, including the ICUs, have more restricted<br />
visiting hours, please ask about these.<br />
Telephones<br />
Emergencies........................................................................ 22<br />
Security Department....................................................84487<br />
Local calls........................................dial 9, then the number<br />
Internet Access<br />
You may access the Internet through computer kiosks<br />
located in the Lexington Avenue lobby, the Parkview Café,<br />
the Heart and Vascular <strong>Center</strong>’s 2nd floor, and in the<br />
<strong>Medical</strong> Library, located on the ground level of the<br />
Lexington Avenue Parking Garage. Free Wifi is available<br />
throughout the medical center. Look for “KDguest”<br />
on your wireless device and agree to the terms of service.<br />
KDMC Family Pharmacy<br />
The King’s Daughters Family Pharmacy is open weekdays,<br />
7 a.m. to 5 p.m., and Saturdays until noon and is located<br />
on the first floor of <strong>Medical</strong> Plaza B. You may drop off<br />
discharge prescriptions at the Family Pharmacy, and your<br />
order will be delivered to your patient room once the<br />
order has been filled. For more details, call (606) 324-0092<br />
or internal ext. 81245.<br />
Free Curbside Shuttle Service<br />
<strong>Patient</strong>s and visitors can park in the Curbside Shuttle Lot<br />
on Central Avenue and 24th Street, and be picked up at<br />
the heated/cooled covered sheltered. The shuttle visits the<br />
area every 10 minutes, and gives customers front door<br />
service to any entrance on KDMC’s main campus. The<br />
shuttle also picks up passengers and return them to their<br />
vehicles. Curbside shuttle service is available 7 a.m. to<br />
4:30 p.m. weekdays.<br />
Shuttle Service, ext. 80454 or (606) 408-0454.<br />
Dining Options<br />
<strong>Patient</strong> Meals<br />
Meals are delivered as follows:<br />
• Breakfast: 6:45 to 8:30 a.m.<br />
• Lunch: 10:45 a.m. to 12:30 p.m.<br />
• Dinner: 4:30 to 6:30 p.m.<br />
The menu will be delivered to your room between<br />
lunch and dinner. Circle the items you prefer. For<br />
special requests or questions concerning modified diets,<br />
contact the registered dietitians by calling KDMC<br />
ext. 81437. Between-meal snacks for special diets are<br />
also available. Please ask your nurse for details.<br />
Guest Meals<br />
Guests may purchase meals or snacks in the Parkview Café,<br />
on the first floor of the <strong>Center</strong> for Advanced Care.<br />
Depending on the patient’s condition, visitors may dine<br />
in the patient room during regular patient meal service<br />
times. The cost is $6 per meal. For more details, call<br />
KDMC ext. 81424. One free guest meal is served with<br />
each pediatric patient meal.<br />
Parkview Café Hours<br />
Meals are served on the following schedule:<br />
Monday through Friday<br />
Breakfast: 7 to 9:30 a.m.<br />
Lunch: 10:45 a.m. to 3 p.m.<br />
Dinner: 4 to 7 p.m.<br />
Grab-N-Go: 7 a.m. to 7 p.m.<br />
Saturday and Sunday<br />
Breakfast: 7 to 10 a.m.<br />
Lunch: 11 a.m. to 2 p.m.<br />
Dinner: closed<br />
Other Dining Options<br />
Wendy’s........................................................... (606) 325-3533<br />
<strong>Medical</strong> Plaza A, first floor<br />
Open daily 10 a.m. to 10 p.m.<br />
Sweet Caroline’s Café................................... (606) 408-7467<br />
<strong>Medical</strong> Plaza A, first floor<br />
• Open weekdays 6:30 a.m. to 2 a.m.,<br />
weekends 9:30 p.m. to 2 a.m.<br />
Meeting Your Needs<br />
We want to provide you with very good care. If there is<br />
anything we can do for you or your family, please let us<br />
know right away — we have the time. We welcome your<br />
questions and comments. Our team will do its very best<br />
to accommodate your requests.<br />
<strong>Patient</strong> Representatives<br />
The King’s Daughters team of patient representatives<br />
helps customers resolve non-clinical concerns. <strong>Patient</strong><br />
representatives visit newly admitted patients and provide<br />
a link between you, your family and your healthcare team.<br />
Should you or your family have questions or concerns<br />
during your stay, we want to hear about them. We ask that<br />
you give us the opportunity to resolve the situation. If we<br />
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