Patient Information Guide - King's Daughters' Medical Center

General Information
Visiting Hours – 6 a.m. to 9 p.m.
Under special circumstances, an adult may be allowed to
stay with a patient overnight if you are in a private room.
If you would like to stay later than 9 p.m. or spend the
night, please speak with the nurse. Approved overnight
guests will be given a special pass. Some specialty
departments, including the ICUs, have more restricted
visiting hours, please ask about these.
Telephones
Emergencies........................................................................ 22
Security Department....................................................84487
Local calls........................................dial 9, then the number
Internet Access
You may access the Internet through computer kiosks
located in the Lexington Avenue lobby, the Parkview Café,
the Heart and Vascular Center’s 2nd floor, and in the
Medical Library, located on the ground level of the
Lexington Avenue Parking Garage. Free Wifi is available
throughout the medical center. Look for “KDguest”
on your wireless device and agree to the terms of service.
KDMC Family Pharmacy
The King’s Daughters Family Pharmacy is open weekdays,
7 a.m. to 5 p.m., and Saturdays until noon and is located
on the first floor of Medical Plaza B. You may drop off
discharge prescriptions at the Family Pharmacy, and your
order will be delivered to your patient room once the
order has been filled. For more details, call (606) 324-0092
or internal ext. 81245.
Free Curbside Shuttle Service
Patients and visitors can park in the Curbside Shuttle Lot
on Central Avenue and 24th Street, and be picked up at
the heated/cooled covered sheltered. The shuttle visits the
area every 10 minutes, and gives customers front door
service to any entrance on KDMC’s main campus. The
shuttle also picks up passengers and return them to their
vehicles. Curbside shuttle service is available 7 a.m. to
4:30 p.m. weekdays.
Shuttle Service, ext. 80454 or (606) 408-0454.
Dining Options
Patient Meals
Meals are delivered as follows:
• Breakfast: 6:45 to 8:30 a.m.
• Lunch: 10:45 a.m. to 12:30 p.m.
• Dinner: 4:30 to 6:30 p.m.
The menu will be delivered to your room between
lunch and dinner. Circle the items you prefer. For
special requests or questions concerning modified diets,
contact the registered dietitians by calling KDMC
ext. 81437. Between-meal snacks for special diets are
also available. Please ask your nurse for details.
Guest Meals
Guests may purchase meals or snacks in the Parkview Café,
on the first floor of the Center for Advanced Care.
Depending on the patient’s condition, visitors may dine
in the patient room during regular patient meal service
times. The cost is $6 per meal. For more details, call
KDMC ext. 81424. One free guest meal is served with
each pediatric patient meal.
Parkview Café Hours
Meals are served on the following schedule:
Monday through Friday
Breakfast: 7 to 9:30 a.m.
Lunch: 10:45 a.m. to 3 p.m.
Dinner: 4 to 7 p.m.
Grab-N-Go: 7 a.m. to 7 p.m.
Saturday and Sunday
Breakfast: 7 to 10 a.m.
Lunch: 11 a.m. to 2 p.m.
Dinner: closed
Other Dining Options
Wendy’s........................................................... (606) 325-3533
Medical Plaza A, first floor
Open daily 10 a.m. to 10 p.m.
Sweet Caroline’s Café................................... (606) 408-7467
Medical Plaza A, first floor
• Open weekdays 6:30 a.m. to 2 a.m.,
weekends 9:30 p.m. to 2 a.m.
Meeting Your Needs
We want to provide you with very good care. If there is
anything we can do for you or your family, please let us
know right away — we have the time. We welcome your
questions and comments. Our team will do its very best
to accommodate your requests.
Patient Representatives
The King’s Daughters team of patient representatives
helps customers resolve non-clinical concerns. Patient
representatives visit newly admitted patients and provide
a link between you, your family and your healthcare team.
Should you or your family have questions or concerns
during your stay, we want to hear about them. We ask that
you give us the opportunity to resolve the situation. If we
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are not meeting your expectations, please discuss your
concern with a patient representative, your nurse, the
nursing department manager, or your physician.
Available from a patient representative
• dry erase communication board
• radio (small, battery operated)
• telephones with loud ringer, volume control or
large buttons
• other special needs
To call a patient representative, KDMC ext. 84146.
Patient Satisfaction Surveys
Patients may receive a survey within seven to 10 days
after discharge. These surveys help identify patient needs,
improve care and recognize team members. We
encourage you to complete the survey and return it in the
prepaid envelope. If you prefer not to receive a survey,
please contact one of our Patient Representatives at
(606) 408-4146.
Partnering for Safety
As a patient, you are a member of our safety team. The
following information is provided to you as part of our
continuing effort to improve the quality of care we
provide. Please let any member of our team know if you
have a question or concern regarding medications, tests
or treatments, or anything else that makes you feel
unsafe. If you believe your safety concerns are not being
met, please call one of our Patient Safety specialists at
KDMC extensions 5433, 5293, or 5684. Or you may call
our Patient Safety and Quality Hotline at ext 4700.
Important Patient Safety Tips
1. Provide a complete list of your medications, including
over-the-counter medications, vitamins or supplements.
List any past allergies or adverse reactions to
medications you had.
2. Share your health history with your caregiver. Keep a
record of your physicians, health conditions, surgeries,
medications and hospitalizations.
3. Notepads and pens are available upon request in
patient rooms so you can write down questions for
the physician or nurse.
4. We understand hospitalization can be stressful. Please
let us know if you need emotional support.
5. All KDMC team members wear identification badges
and introduce themselves by name.
6. For your safety, please wear your hospital armband at
all times. If it is removed, please request a new one.
Team Members will check your armband and call
you by name before performing any tests or giving
medication.
7. If you don’t know why you are receiving a particular
medication or having a test, please ask your caregiver.
8. You have the right to know the results of any testing.
If results are not shared with you, ask your caregiver.
9. If you are undergoing surgery, your surgery team will
confirm with you the correct surgical procedure and
site. Read all consent forms and make sure you have
all your questions answered before signing them.
10. Remind family and caregivers to wash their hands
upon entering and leaving your room.
11. Do not hesitate to ask questions if there is anything
you do not understand at any time.
Reducing Risk of Patient Falls
Although King’s Daughters cannot prevent all falls, we
have developed a fall reduction program to reduce their
incidence. Your healthcare team will assess and monitor
your fall risk and will implement strategies to protect you
from falling. As a patient, you can help us keep you safe by
always asking for assistance when going to the bathroom.
A“Call, Don’t Fall”approach is strongly encouraged. Loved
ones can help by lending a hand or asking caregivers
for help.
Hand Hygiene
Hand hygiene (hand washing and the use of alcohol-based
hand gel) is one of the most effective ways to keep from
getting sick and spreading illnesses. You can reduce your
infection risk by following these easy steps:
• Remind your family and visitors to wash their hands or
use the alcohol-based hand gel each time they enter and
leave your room.
• Speak up for your safety and remind your healthcare
providers to wash their hands or use the alcohol-based
hand gel each time they enter and leave your room.
Pain Scale
A nurse will ask you to rate your pain on a scale of 0 to 10.
0 means “no pain” 10 means “worst pain possible”
After receiving treatment to manage pain (medication
or other), you will be asked to rate your pain using the
same scale. Reporting your pain as a number will help our
team know how well the treatment is working and also
helps your physician know whether a change in treatment
is needed.
You may be asked to set a goal for pain control. An
example might be, “I will have no pain greater than three
on the pain scale.”
Call your nurse if:
• your discomfort does not decrease
• you are overly sleepy
• you are short of breath
• you are itching or feel sick to your stomach
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AIDS Information
The Kentucky Legislature requires that hospitals provide
patients with information about acquired immunodeficiency
syndrome. The disease, commonly referred to as
AIDS, is caused by the human immunodeficiency virus
(HIV), and can destroy the body’s ability to fight other
diseases that invade your body. These diseases can kill
you. There presently is no cure for AIDS.
A brochure about AIDS that details methods of
transmission and prevention is available on request.
In addition, you can get helpful, confidential information
from the National AIDS hotline, 1-800-342-AIDS (2487).
It’s open 24 hours a day. The Spanish hotline is
1-800-344-SIDA (7432). The hotline number for the
hearing impaired is 1-800-AIDS-TTY (243-7889).
Hospitalists
Your primary care physician may ask a hospitalist to care
for you while in the hospital and coordinate your care
with other specialists you may need, such as surgeons,
cardiologists or pulmonologists. Hospitalists are physicians
who are experts at coordinating inpatient healthcare.
The hospitalist communicates with your primary care
physician so he or she knows about your health during
hospitalization. When you leave the hospital, the
hospitalist provides your primary care doctor with:
• A summary of your hospital stay and medications
prescribed
• Any recommendations for follow-up care
Following discharge from KDMC, your primary care
physician will again take care of your day-to-day healthcare
needs. If you do not have a primary care physician, you
may make arrangements for follow up care at one of our
Family Care Center. Please call 1-888-377-KDMC (5362)
for a referral.
ACT Nurse
The ACT nurse can be called in to respond to changes
in your condition or mental status, at your request. We
encourage you to contact the ACT nurse if you feel there is
a change that needs to be addressed.
Reasons to call:
• significant change in blood pressure
• change in heart rate (an increase or decrease)
• difficulty breathing
• change in level of awareness such as confusion or
not waking up easily
After your initial visit, an ACT nurse will follow up with you.
If you need the ACT nurse at any time, please call
KDMC ext. 3402 or notify the charge nurse.
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Pastoral Care
King’s Daughters Pastoral department will be delighted to
visit with you during your stay or contact your own clergy.
In addition, our chaplains and other local ministers are
available at any time for your emergency needs.
To request a visit from a chaplain, please notify your nurse
or call KDMC ext. 4560. If there is no answer, please call
the switchboard by dialing “0” and asking for a chaplain.
When calling from outside the medical center, please dial
(606) 408-4560.
Patient Self-Determination
In 1994, the Kentucky General Assembly enacted
legislation that allows patients age 18 or older to write
directions for their physician and the hospital to follow
regarding healthcare decisions in the event they become
unable to make or communicate these decisions. Patients
also may name another person to make healthcare
decisions in the event they become unable to make
decisions. Prior to hospitalization or procedures, patients
are encouraged to discuss advance directives with family
members and the attending physician. Patients and their
family members also may desire to consult an attorney.
If you have any questions or concerns regarding advance
directives, please contact the social worker on your floor
or call the operator to connect you to KDMC’s Social Work
Department. They can provide information about living
wills, durable power of attorney for healthcare and
guardianship as a healthcare surrogate.
Discharge Planning
KDMC’s Social Work team helps you make arrangements
for care when you leave the medical center. An individualized
discharge planning assessment helps your social
worker care identify needs upon return home.
Services include:
• referral to Transitional Care Unit, Rehabilitation or
assisted living facilities as indicated when you require
continued daily nursing or therapy needs.
• referral to Home Health for nursing, physical or
occupational therapy, etc. Please call (606) 408-9700
to contact our Home Health Department.
• arranging durable medical equipment (wheelchair,
walker, etc.) to aid in your recovery. Call (606) 408-9690
to reach KDMC’s Home Medical Equipment.
• referral to community agencies such as Meals on Wheels
and Lifeline, and/or those that provide medication
assistance, transportation, adult day care, etc.
• supportive counseling for you and your family to address
questions and concerns that arise regarding your
post-hospitalization care.

For a complete list of home health agencies and home
medical equipment companies, please ask your nurse
to contact the social worker on your unit.
Resolving Your Concerns
Should you or your family have specific questions or
concerns, we want to hear about them so we may
address them promptly. Please give us the opportunity
to resolve your concerns.
General Concern Processing
If we are not meeting your expectations, please discuss
the issue with your nurse, the department manager or your
physician. If they are unable to address your concern or
you prefer to talk with someone else, please contact
a KDMC patient representative by calling KDMC ext.
84146, or dial “0” for the operator. From an outside line,
call (606) 408-4146.
Medical Care Concerns
Our goal is to provide you with high-quality healthcare.
If you or a family member is concerned about the quality
of medical care you are receiving, please call the Quality
Management Department immediately at KDMC
ext. 4700 or (606) 408-4700. You also may dial “0”
to contact a hospital operator, who will contact them
for you.
Ethics Committee
KDMC’s Ethics Committee responds to requests for help
in resolving conflicts and concerns in patient care. The
committee can be contacted when conflicting opinions
develop between the patient, the patient’s family and
the physician. The committee, made up of medical and
community members, will issue a recommendation for
consideration; however, such recommendations are not
legally binding. For more information, please call Risk
Management at KDMC ext. 80180, or (606) 408-0180
from an outside line.
Patient Billing Q and A
If I have insurance, when will I receive
a bill
KDMC will bill your insurance company. After your
insurance company sends payment, KDMC will send you
a bill with the balance due. You are responsible for any
deductible, co-pay and non-covered services (example:
additional charges for private rooms). Payment in full is
requested. If there is a delay in your insurance company
paying your claim, we will mail you the billing statement
so you may follow up with your insurance carrier.
What are your payment guidelines
If you are unable to pay your bill in full, payment
arrangements can be made by calling (606) 408-4446 or
toll free 1-877-420-3555. Arrangements are made on an
individual and confidential basis.
I do not have health insurance. Does
KDMC offer financial assistance
KDMC provides financial assistance for qualifying
patients. During your stay, a financial counselor can visit
with you to help determine your needs and explain
available financial resources. To begin the process, please
call (606) 831-8013. Complete our Financial Assistance
Determination Form, which is available at kdmc.com, or
the form can be mailed to you by calling (606) 408-6454.
Will I receive more than one bill for
services at King’s Daughters
Each time you receive a service at KDMC, you will receive a
separate bill. A billing statement will arrive within five to 10
days from your date of service. You may receive additional
bills from your physicians involved in your care, including
Emergency Department physicians, radiologists, anesthesiologists,
pathologists, surgeons and other specialists
involved in your care who have separate billing services.
Can I get a copy of my bill
Please call us at (606) 408-4446, or toll free 1-877-420-3555
weekdays 8 a.m. to 6 p.m., and a copy of your bill will be
mailed to you. You also may pick up a copy at our Patient
Registration office, located on the first floor of the Center
for Advanced Care. Our office is open weekdays 8 a.m. to
4:30 p.m. Please bring a photo ID for release of your bill.
What information do you need if I am a
Hospice patient
Please inform the registration clerk that you (or your loved
one) are a Hospice patient. Please note that the patient or
his/her representative (family member, power of attorney,
nursing home staff) must notify Hospice for approval of
treatment prior to arrival at KDMC.
KDMC is Tobacco-Free
The use of tobacco products is prohibited throughout the
Medical Center campus, including entrances, sidewalks
and parking lots.
KDMC has designated one smoking area on the top floor
of the Lexington Avenue parking garage. Those who use
tobacco products — including patients, visitors and
employees — are strongly encouraged to use this kiosk.
Patients, including those with IV poles or wheelchairs,
must be safely disconnected from their medical devices
prior to leaving the nursing unit.
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Patient Rights and
Responsibilities
King’s Daughters Medical Center shall provide all patients the right to
participate in treatment decisions, actions, and concerns pertinent in
providing their care. KDMC shall be sensitive to all patient needs
including cultural, psychosocial, racial, linguistic, age, gender,
religious, spiritual, and the needs of the disabled patient. Patients shall
be provided impartial access to treatment or accommodations that are
available and/or medically indicated regardless of race, creed, gender,
age, sexual orientation, national origin, availability of transportation, or
sources of payment for care. The patient has the right to considerate,
respectful care at all times and under all circumstances, with recognition
of his or her personal dignity. KDMC expects responsible and
cooperative behavior on the part of patients, families and visitors,
considering the nature of the patient’s illness. The patient shall be
given a copy of their rights and responsibilities.
Patient Rights
• The patient has the right to have family or a representative and his/her
own physician notified promptly of admission.
• The patient has the right, within the law, to personal and informational
privacy, as manifested by personal privacy. This includes the refusal to
talk with or see anyone not officially connected with KDMC, including
family members or visitors, or persons officially connected with KDMC
but not directly involved in the patient’s care (not including officers
of the law or courts in performance of their duties). Upon patient
consent, families and/or significant others shall be involved in care
decisions. In the event a patient is unable to speak to this policy,
addressing legal responsibility for consent shall be followed.
• The patient has the right to consent, or withhold consent, to be
recorded or filmed for organizational purposes.
• The patient has the right to wear appropriate personal clothing and
religious or other symbolic items as long as the items are not
considered offensive or obscene and do not interfere with diagnostic
procedures or treatment.
• The patient has the right to be interviewed and examined in surroundings
designed to assure reasonable visual and verbal privacy. This includes
the right to have a person of one’s own gender present during
certain parts of a physical examination, treatment, or procedure
performed by a health professional of the opposite gender and
the right not to remain disrobed any longer than is required for
accomplishing the medical purpose.
• The patient has the right to obtain from the health practitioner
responsible for coordinating the patient’s care all complete and
current information concerning diagnosis (to the degree known),
treatment, outcomes of care (including unanticipated outcomes),
and prognosis. This information should be communicated in terms
the patient can reasonably be expected to understand. When it is
not medically advisable to give such information to the patient, the
information should be made available to next of kin or to a legally
authorized individual.
• Each patient has the right to personal dignity, in an environment
which preserves dignity.
• Each patient has a right to have his or her cultural, psychosocial,
spiritual, and personal values, beliefs, and preferences respected.
• The patient has the right to pain management.
• The patient has the right to know the identity and professional status
of individuals providing service and to know which physician or other
practitioners are primarily responsible for the patient’s care. This
includes the patient’s rights to know of the existence of any
professional relationship among individuals who are providing
treatment, as well as the relationship to any other healthcare or
educational institutions involved in the patient’s care. The patient
has the right to be cared for by staff who have been educated about
patient rights and their role in supporting patient rights.
• Participation by patients in clinical trial programs, human
experimentation or in the gathering of data for clinical research
purposes or other research/educational projects affecting the
patient’s care or treatment is strictly voluntary. The patient has the
right to information about the clinical investigation process and the
right to refuse to participate and must provide a fully informed patient
consent if they choose to participate.
• The patient has the right to access people outside KDMC by means
of family or other visitors and by verbal and written communication.
When the patient does not speak or understand the predominant
language of the community, KDMC shall provide access to an
interpreter.
• Regardless of the source of payment of care, the patient has the right
to request and receive an itemized and detailed explanation of the
total bill for services rendered. The patient has the right to timely
notice prior to termination of eligibility for reimbursement by any
third-party payor for the cost of care.
• The patient at his or her own request (and expense, when applicable)
has the right to consult with specialists.
• The patient has the right to visitors without restriction based on race,
color, national origin, religion, sex, gender identity, sexual orientation
or disability. The patient has the right to accept or deny visitation.
All visitors designated by the patient (or support person where
appropriate) shall enjoy visitation privileges consistent with patient
preferences and consistent with justified clinical restrictions necessary
to provide safe care to patient and other patients.
• The patient has the right to participate in decisions involving his or her
healthcare. To the degree possible, participation should be based on
a clear, concise explanation of all conditions and of all proposed
technical procedures, including the risk of mortality or serious side
effects; problems related to recuperation; medically significant
alternatives for care or treatment; and, the probability of success.
The patient shall not be subjected to any procedure without voluntary,
competent, and understanding consent or the consent of a legally
authorized representative. The patient has the right to know who is
responsible for authorizing and performing the procedures or
treatment.
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• The patient has the right to make decisions about the plan of care
prior to and during the course of treatment; and the patient may
refuse treatment to the extent permitted by law. When refusal of
treatment by the patient or a legally authorized representative
prevents the provision of appropriate care in accordance with
professional standards, the relationship with the patient may be
terminated upon reasonable notice.
• A patient may not be transferred to another facility unless the patient
or the patient’s representative legally empowered to act on behalf of
the patient has been fully informed of the reason for the transfer, risks
and benefits involved, alternatives to transfer, and the right to refuse
the transfer. The patient has the right to be informed by the
responsible practitioner, or his delegate, of any continuing healthcare
requirements following discharge from KDMC.
• The patient shall be informed of KDMC’s rules and regulations
applicable to conduct while a patient. Patients are entitled to
information about KDMC’s mechanism for the initiation, review
and resolution of patient complaints.
• The patient has the right to be placed in protective privacy when
considered necessary for personal safety, and has the right to
protective and advocacy services.
• The patient has the right to expect reasonable safety insofar as
possible and in keeping with KDMC policies, procedures and
environment are concerned.
• The patient has the right to be free from all forms of abuse or
harassment—mental, physical, sexual and verbal abuse; neglect
and exploitation.
• The patient has the right to be free from restraints or seclusion that
are not medically necessary or used as a means of coercion, discipline,
staff convenience, or retaliation.
• Patients who wish to file written or oral complaints regarding quality
of care at this facility have the right to be informed of the appropriate
state agency and contact information that handles such concerns.
• Patients have the right to freely voice complaints without being
subject to coercion, discrimination, reprisal, or unreasonable
interruption of care.
• The patient has the right to have an advance directive (e.g. living will,
healthcare proxy, or durable power of attorney for healthcare)
concerning treatment or designating a surrogate decision-maker with
the expectation that KDMC will honor the intent of that directive to
the extent permitted by law and KDMC policy.
• The patient has the right to pastoral counseling regardless of religious
preference. A member of KDMC’s Pastoral Care Department is
available for assistance upon patient request at (606) 408-4560.
If you are unable to exercise these rights, your guardian, next of kin or
legally authorized surrogate has the right to exercise these rights on
your behalf. If you have questions regarding these rights or wish to
voice a concern about a possible violation of your rights, you may
contact the patient representative at KDMC ext. 84146. After hours,
weekends and holidays, notify the patient care administrative
coordinator at (606) 408-5152 or KDMC ext. 5152. You may call the
Medical Center at (606) 408-4000 and an operator will assist you.
Patient Responsibilities
• A patient shall be responsible for providing to the best of their
knowledge, accurate and complete information about present
complaints, past illnesses, hospitalizations, medications, and other
matters relating to health status. The patient has the responsibility
to report unexpected changes in condition to the responsible
practitioner and whether contemplated courses of action are clearly
understood.
• A patient shall be responsible for following the treatment plan
recommended by the practitioner primarily responsible for his or her
care. This may include the following: the instructions of nurses and
allied health personnel as they carry out the coordinated plan of care;
implementing the responsible practitioner’s orders; and enforcing
applicable KDMC rules and regulations. The patient shall be
responsible for keeping appointments, and when unable to do so
for any reason, for notifying the responsible practitioner or KDMC.
Patients are responsible for recognizing the impact of their lifestyle
on their personal health.
• The patient shall be responsible for his or her actions if treatment is
refused and/or terminated or the practitioner’s instructions are not
followed.
• The patient shall be responsible for providing necessary information
for insurance claims and for assuring that the financial obligations of
healthcare are fulfilled as promptly as possible.
• The patient shall be responsible for following KDMC rules and
regulations affecting patient care and conduct.
• The patient shall be responsible for being considerate of the rights of
other patients and KDMC staff and for assisting in the control of noise
and the number of visitors. The patient shall be responsible for being
respectful of the property of other persons and of KDMC.
• The patient shall be responsible for adhering to KDMC’s policy on
tobacco products. KDMC is a tobacco-free facility, and the patient
shall be responsible for respecting the health needs of others.
• The patient shall be responsible for assuring that KDMC has a copy
of their advance directive if he or she has one.
If you, or anyone else, wish to file a written or oral complaint about
the quality of care given by this facility, you may do so by contacting:
Kentucky Cabinet for Health and Family Services –
Office of Inspector General, Division of Community Health,
275 East Main St. 5E-A, Frankfort, KY 40621
Telephone (502) 564-5497 • Fax (502) 564-6546
If your concerns are not resolved at the hospital, you are encouraged
to contact The Joint Commission. You may contact the Joint
Commission’s Office of Quality Monitoring to report any concerns
or register complaints by either calling 1-800-994-6610, or emailing
complaint@jointcommission.org.
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Telephone Directory
King’s Daughters internal telephone numbers my be four or five digits.
Operator............................................. (606) 408-4000
Administration.................................... (606) 408-4401
Business Office.................................... (606) 408-4446
Center for Heart Health...................... (606) 408-6000
Center for Lung Health....................... (606) 408-4414
Cardiac Rehab..................................... (606) 408-4667
Center for Advanced Imaging............ (606) 408-7226
Concierge Services............................. (606) 408-6034
Curbside Shuttle Service..................... (606) 408-7275
Diabetes Education............................. (606) 408-4662
Emergency Department..................... (606) 408-4565
Food Services..................................... (606) 408-5686
Heart & Vascular Center info desk..... (606) 408-6032
Home Medical Equipment.................. (606) 408-9690
KDMC Family Pharmacy..................... (606) 324-0092
Medical Records................................. (606) 408-4680
Nursing Supervisor............................. (606) 408-5152
Parkview Café Menu........................... (606) 408-4471
Pastoral Care....................................... (606) 408-4560
Patient Information............................. (606) 408-4463
Patient Representatives...................... (606) 408-4146
Patient Safety Hotline......................... (606) 408-4700
Safety and Security............................. (606) 408-4487
Social Work......................................... (606) 408-6294
Spine and Pain Center........................ (606) 408-7246
Wound Center.................................... (606) 408-6266
Home Health....................................... (606) 408-9700
Hospitality House
KDMC’s Hospitality House provides families —
especially those with limited resources —
a warm, inviting place to stay for adult family
members or caregivers of either:
• critically ill patients receiving care at KDMC
• qualifying outpatients receiving extended
therapeutic care at KDMC
Located just one block from KDMC’s main
entrance, the Hospitality House features
13 guest rooms with two single beds and a
private bath, with bed and bath linens provided.
The house also features a common kitchen and dining area, laundry facilities and 24-hour, on-site management.
There are no children and no smoking allowed, and guests also must live at least 50 miles away from the medical
center to qualify to stay at the Hospitality House.
Referrals are coordinated by KDMC’s Social Work Department or contact your nurse for more information. They
are made once the patient is admitted to KDMC. Ask your nurse or other caregiver about contacting a member
of our Social Work Department.
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