Agenda Package - City of Vernon

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PERCENTAGE RESULTS FROM THE vTA SURVEY 2OIO
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79 Surveys Distributed (one per family) 20 Surveys Returned
Overall WA Program Satisfaction:
Very Satisfied = 30% Satisfied = 60To Slightly Satisfied = 5%
25% Return Rate
Not satisfied = 5%
Do you want Program Format same at this year?
Yes = 80% No = 15% No Response = 5o/o
Would you like to have a Men's and Women's only night?
Yes = 5% No = 25% No Response = 70o/o
Of the 3 special events that were surveyed:
1 . Can accordlF u ntastic Tou rn am ent:
Very Satisfied = 20% Satisfied = 15o/o
No Response = 65%
2. Tennis Demo & Socia/ Night:
Very Satisfied = 10o/o Satisfied = 15o/o
3. August Tennis Clinic:
Very Satisfied = 10o/o Satisfied = 25o/o
Not Satisfied = 5o/o
No Response = 65%
No Response = 70o/o
Would you like more special events?
Yes = 55%; No = 20% No Response = 25o/o
Have you used the WA Website?
Yes = 85%; No = 10% No Response = 5o/o
Have you used the Galendar Page on the Website and how often?
Yes = 60% No = 30% No Response = 10o/o
Results were split evenly between Monthly and Occasional use.
Would you use Online Registration if available?
Yes = 60% No = 35% No Response = 5o/o
Some comments and wish-list items from the Member Survev (in no particular order):
Programs:
- Earlier start times for all evening programs - no later than 5:00 pm. - ovenilhelming majority
- Change-up of days for certain programs - don't always have the same program on same day
- Higher level of play in the morning time slot, not only evening.
Specra/ Events: More Clinics on tennis instruction and technique wanted.
Eq u ip ment & I mprovements:
BallMachine
Bubble over courts
Netting to separate courts
Scoring devices on each court
Up-graded bathroom facilities
- Repair cracks and wind-screens
PERCENTAGE RESULTS OF VTA SURVEY2OIO 40