Facilitator Handbook 2005 - PRIMIS

PRIMIS Facilitator Handbook
Action Planning and Supporting Change
• building confidence that the target is achievable
• implementing the change and the new ways of working
• understanding how change affects the people involved
• addressing issues that will hinder the implementation of change•
• using practical management tools and techniques
• supporting the changes
• embracing the new methods
• skills needed for a change agent.
Further information on the background and subject matter included in this training is available
in the form of a workbook. This is provided to facilitators during the training.
Learning Objectives
The training will provide information facilitators with:
• an understanding of change management theory
• an understanding of change management techniques
• an understanding of how to support the development, implementation and review of
practice based action plans
• an understanding of their role as a change agent
References and further reading
PRIMIS Guidelines
www.primis.nhs.uk/pages/download_template.asp?r=Guidelines_Sept01.pdf
New GMS Contract 2003 – Investing in General Practice
www.nhsconfed.org
Good practice guidelines for practice electronic patient records. GPC/DoH
www.dh.gov.uk/PublicationsAndStatistics/Publications/PublicationsPolicyAndGuidance/Publicati
onsPolicyAndGuidanceArticle/fs/en?CONTENT_ID=4008657&chk=rr8fQT
Brooks B, Upton T. Managing Change in the NHS. Maidenhead: Open University Press; 1999.
Drucker P. Managing the Non-Profit Organisation. Oxford: Butterworth-Heinemann; 1992.
Handy C. Understanding Organisations. London: Penguin; 1985.
Kolb DA et al. Organisational Psychology: An experiential approach. Paramus, NJ: Prentice-
Hall; 1974.
Lewin K. Group Decisions and Social Change. In: Readings in Social Psychology. Maccoby
EE, Newcomb TM, Hartley EL, eds. New York: Holt, Rinehart, and Winston; 1965.
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