Facilitator Handbook 2005 - PRIMIS

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PRIMIS Facilitator Handbook Facilitation Skills The Training The training takes place over a half or full day and is run as a group session. The aim of the training is to equip participants with the skills to effectively facilitate teams, particularly general practice teams. The training comprises interactive exercises using tools and techniques in facilitation based on the following topics: • definition of facilitation and the attributes that make an effective facilitator • understanding the core competencies needed in the process of facilitation • listening skills • communication styles • managing and making meetings effective • dealing with difficult behaviours • agreeing priorities • the importance of review • tools and techniques used in facilitation Further information on the background and subject matter included in this training is available in the form of a workbook. This is provided to facilitators during the training. Learning Objectives The training will provide information facilitators with: • a knowledge of the definition of a facilitator • an awareness of a selection of communication styles and skills • an understanding of how to deal with differing behavioural styles and how to facilitate meetings • an understanding of team working and negotiation skills Further Reading Bray T. Training Sessions for Effective Meeting. Aldershot: Gower Publishing; 1995. Dobson A. Managing Meetings. Plymouth: How to Books; 1999. Duffy M, Griffin E. Facilitating Groups in Primary Care. Abingdon: Radcliffe Medical Press; 2000. Hart L. The Faultless Facilitator. London: Kogan Page; 1992. Hunter D, Bailey A, Taylor B. The Facilitation of Groups. Aldershot: Gower Publishing; 1996. 40 PRIMIS
Facilitation Skills PRIMIS Facilitator Handbook Johnson D, Johnson F. Joining Together: group theory and group skills. New Jersey: Prentice- Hall; 1991. Sharman D. The Perfect Meeting. London: Century Business Books; 1992. Primary Care Facilitation: what is it and what is the evidence of its effectiveness? Oxford: The National Primary Care Facilitation Programme; 1998. Middleton J. The Team Guide to Communication. Abingdon: Radcliffe Medical Press; 2000. Elwyn G, Greenhalgh T, Macfarlane F, Groups: a guide to small group work in healthcare, management, education and research. Abingdon: Radcliffe Medical Press; 2001. King J. Effective Facilitation. British Medical Journal 2002; 324:S36. Training Plan - Links to other PRIMIS training Facilitators attending the Facilitation Skills training module would also find the following training modules of interest: • Quality Data, Quality Outcomes • Data Analysis, Interpretation and Feedback • Action Planning and Supporting Change PRIMIS 41
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Facilitator Handbook 2005 - PRIMIS

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