Facilitator Handbook 2005 - PRIMIS

PRIMIS Facilitator Handbook
Facilitation Skills
The Training
The training takes place over a half or full day and is run as a group session. The aim of the
training is to equip participants with the skills to effectively facilitate teams, particularly general
practice teams. The training comprises interactive exercises using tools and techniques in
facilitation based on the following topics:
• definition of facilitation and the attributes that make an effective facilitator
• understanding the core competencies needed in the process of facilitation
• listening skills
• communication styles
• managing and making meetings effective
• dealing with difficult behaviours
• agreeing priorities
• the importance of review
• tools and techniques used in facilitation
Further information on the background and subject matter included in this training is available
in the form of a workbook. This is provided to facilitators during the training.
Learning Objectives
The training will provide information facilitators with:
• a knowledge of the definition of a facilitator
• an awareness of a selection of communication styles and skills
• an understanding of how to deal with differing behavioural styles and how to facilitate
meetings
• an understanding of team working and negotiation skills
Further Reading
Bray T. Training Sessions for Effective Meeting. Aldershot: Gower Publishing; 1995.
Dobson A. Managing Meetings. Plymouth: How to Books; 1999.
Duffy M, Griffin E. Facilitating Groups in Primary Care. Abingdon: Radcliffe Medical Press;
2000.
Hart L. The Faultless Facilitator. London: Kogan Page; 1992.
Hunter D, Bailey A, Taylor B. The Facilitation of Groups. Aldershot: Gower Publishing; 1996.
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