Facilitator Handbook 2005 - PRIMIS

The PRIMIS Training Agenda
PRIMIS Facilitator Handbook
Clinical Coding
In this module, facilitators are given a basic understanding of the history, principles
and structure of clinical codes, together with an understanding of the benefits of
using clinical codes for recording in primary care.
The MIQUEST Process
This two-day module provides facilitators with an understanding of the functions of
the MIQUEST Query Manager and Response Manager, including configuring sets
of queries, importing response files and aggregating and anonymising response
files.
Data Analysis, Interpretation and Feedback
This module provides PRIMIS facilitators with the skills to understand analysed
data, identify questions raised by the data, and feed back to practices in a
supportive way. It also guides facilitators in how to help practices design action
plans to improve data quality.
CHART
Facilitators are trained to use CHART (Care and Health Analysis in Real Time), a
clinical information feedback tool developed by PRIMIS. CHART enables practices
to analyse and view their data using a number of different query libraries, including
one for the new GMS contract.
The following modules are more generic than the above scheme-based modules. For many of
the topics, it would benefit the facilitator to have undertaken the above modules to provide a
rounded understanding of information management in primary care before undertaking these
training sessions, although this is not a necessity.
Facilitation Skills
This module is run on a group basis and gives tools and techniques for identifying
different behaviours and learning styles, managing different situations, and
preparing for and managing meetings. It also provides guidance on other
facilitation skills, like listening and negotiating.
Annual Review
A regular review with PRIMIS enables both the facilitator and their organisation to
continually evaluate their aims and objectives, and to be responsive and proactive
in making suitable changes.
Action Planning and Supporting Change
Facilitators are given an understanding of change management theory and
techniques, enabling them to support the development, implementation and review
of practice-based action plans.
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