Innovation in the UK Retail Sector - Nesta

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Skillsmart Retail, (2007a), Retail Qualifications and Job Roles, Skills for Business. Innovation in the UK Retail Sector Skillsmart Retail, (2007b), Analysis of the gaps and weaknesses in current workforce development activity – in England, Sector Skills Agreement for the Retail Sector, Stage Three Report for England, October. Solow, R. M., B. Bosworth, et al. (2001), US Productivity Growth 1995-2000: Understanding the Contribution of Information Technology Relative to Other Factors, McKinsey Global Institute. Spriggs, M. T. (1994), ‘A framework of more valid measures of channel member performance’, Journal of Retailing, 70(4): 327-343. Teece, D. J. (1986), ‘Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy’, Research Policy 15: pp. 285-306. Tether, B. (2005), ‘Do Services Innovate (Differently)? Insights from the European Innobarometer’, Industry and Innovation, Jun 2005, 12(2): pp. 153-184. The Economist (2007), ‘Something New Under the Sun: a special report on innovation’, The Economist 13 th October. Page 76
Appendix 1 Research Methodology 35000 30000 25000 20000 15000 10000 5000 Innovation Technological Innovation Service Innovation Retail Innovation Innovation in the UK Retail Sector Apart from being difficult to measure only with traditional input and output measures or may be because of that innovation in retailing is also vastly under-researched in academic terms. For example, whilst the title keyword ‘innovation’ generated some 32,861 peer reviewed academic publications within a leading journal aggregator, and ‘technological innovation’ 13,916, only 155 featured ‘service innovation’ and a mere 12 explored ‘retail innovation’ 32 Figure 1. Under-researched nature of innovation in retailing The report draws on extensive secondary and primary research in order to establish a more coherent, sectorspecific characterization of innovation. It analyses for the first time the retailspecific responses to the most recent Community Innovation Survey. It brings together a wide range of secondary material dealing with innovation (examining its relevance through a retail lens) and with Government activity and policy potentially appropriate to the stimulation and support of retail innovation. Innovation 0 2005 27601 2006 31339 2007 32861 The primary research draws upon selected insights from a series of indepth interviews and discussions Technological Innovation 11858 12920 13916 conducted by one of the authors as part Service Innovation 127 136 155 of his doctoral research. with over 50 Retail Innovation 13 12 13 senior retail executives and other industry experts from over 30 retail businesses, consulting firms and industry associations within the UK and elsewhere on how they define, encourage and manage innovation 33 . The mixed purposive sample was selected in a way ensure adequate representation of both large- and medium-sized firms from 12 different retail sub-sectors, thus the sample included retailers with a turnover of between £15bn and £15m from 12 different retail sectors 34 . Qualitative interviews and the case study approach are established methodologies in management science for exploring novel or complex social phenomena such as innovation and for understanding behaviours, values and believes and their context (Calori, Johnson et al., 1992; Boiral, 2003; Adams, 2004; Bryman, 2004; Hristov and Reynolds, 2005). The degree of generalisability which is a consideration in qualitative research, because of its tendency to employ case studies or smaller samples has been minimised to some extent through the use of a larger mixed purposive sample of interviews and the triangulation of primary with secondary data. 32 EBSCO’s Business Source Premier (01.08. 2007) 33 Hristov (2007) 34 Hristov (2007) Page 77
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Report for NESTA December 2007 Inno
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Contents Innovation in the UK Retai
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Innovation in the UK Retail Sector
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v. Retailers’ reverse innovation
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Innovation in the UK Retail Sector - Nesta

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