WELCOME TO THE ART GALLERY OF HAMILTON
WELCOME TO THE ART GALLERY OF HAMILTON WELCOME TO THE ART GALLERY OF HAMILTON
APPENDIX C: ACCESSIBILITY POLICY Accessibility Policy: Enhancing Visitor Experience for People with Disabilities Accessibility for Ontarians with Disabilities Act Customer Service Standard Compliance – January 1, 2012 December 6, 2011 Introduction The vision of the Art Gallery of Hamilton is to “reinstate art at the center of what we do”; we see this as an opportunity to use art as a starting point for a range of activities, with a commitment to excellence in curatorial research and practice, public programming and audience development. The AGH strives to make its collections, exhibitions, programmes and services accessible to our visitors with disabilities. We are committed to work in partnership with staff, volunteers and the community to identify, prevent and remove barriers to participation. In demonstrating leadership, the AGH is: • Integrating access so it will positively impact all people. • Focusing on innovative accommodation in the area of programme development. • Reviewing initiatives on an ongoing basis to meet and exceed, where possible, the compliance requirements of the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA). • Including enhancements and improvements to accessibility in the AGH budget. Definition of Disability “Disability” means, (a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device, (b) a condition of mental impairment or a developmental disability, (c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, (d) a mental disorder, or (e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”). Ontario Human Rights Commission/Accessibility for Ontarians with Disabilities Act, 2005. Accessible Visitor Service at the AGH The AGH has had a long-standing commitment to accessibility for visitors with disabilities. Tactile tours, large print materials and FM audio receivers are examples of access initiatives available to our visitors with disabilities. The AODA Customer Service Standard now mandates a requirement to meet the needs of persons with disabilities with clearly defined policies and procedures by January 1, 2012. The Art Gallery of
Hamilton’s Accessibility Advisory Committee has provided input and feedback into the development and implementation of the Customer Service Standard’s policies and procedures. Customer Service Standard – AGH’s Policies and Procedures In preparing for the compliance requirements, the Art Gallery of Hamilton has made reasonable efforts to ensure that its policies and procedures are consistent with the following principles, as defined by the Customer Service Standard, AODA: • All goods and services at the AGH will be provided in a manner that respects the dignity, independence, - integration and equal opportunity of people with disabilities. Dignity: service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. Independence: when a person with a disability is allowed to do things on their own, without unnecessary help or interference from others. Integration and Equal Opportunity: service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable a person with disability to access goods or services. They should not have to make significantly more effort to access or obtain service. They should also not have to accept inconvenience or lesser quality. Sometimes this may mean that the AGH has to treat individuals slightly differently so that they can benefit fully from the services. Assistive Devices Policy: The AGH is committed to serving people with disabilities, and ensuring that those who use assistive devices will benefit from enjoying a fulfilling experience. Procedures: We ensure that • Our employees, volunteers and interns are aware of the various assistive devices provided by the AGH that may be used by visitors with disabilities while accessing our programmes, products and services. (Assistive devices are devices that are used to assist persons with disabilities in carrying out activities or in ac - cessing the services of persons or organizations.) • The Art Gallery of Hamilton currently has the following assistive devices: - FM assisted listening device – 10 receivers - Large print - Magnifying glasses - Tactile tours - Wheelchairs - Furniture risers for tables - Alternate information for inaccessible spaces. • Our volunteers, gallery staff and interns are aware of the assistive devices and how to direct visitors to those trained on how to use the following: - FM assisted listening device – 10 receivers - Large print - Magnifying glasses - Tactile tours - Wheelchairs
- Page 1 and 2: Updated: October 2013
- Page 3 and 4: Table of Contents Art Gallery of Ha
- Page 5 and 6: 1. About the Art Gallery of Hamilto
- Page 7 and 8: 2. Volunteer Qualifications Art Gal
- Page 9 and 10: 3.3 Visitor Services Desk Volunteer
- Page 11 and 12: 4. Volunteer Policies Art Gallery o
- Page 13 and 14: 5. Accessibility Policy Art Gallery
- Page 15 and 16: This Log Book allows the Volunteer
- Page 17 and 18: If you discover fire and /or smoke
- Page 19 and 20: 8. About the Volunteer Committee Ar
- Page 21 and 22: 9. About the Volunteer Committee Ex
- Page 23 and 24: Specifically the Secretary: • has
- Page 25 and 26: • updating Volunteers about film
- Page 27: APPENDIX B: AGH AND VOLUNTEER COMMI
- Page 31 and 32: If the service animal is causing a
- Page 33 and 34: Policy: The Art Gallery of Hamilton
APPENDIX C: ACCESSIBILITY POLICY<br />
Accessibility Policy:<br />
Enhancing Visitor Experience<br />
for People with Disabilities<br />
Accessibility for Ontarians with Disabilities Act<br />
Customer Service Standard<br />
Compliance – January 1, 2012<br />
December 6, 2011<br />
Introduction<br />
The vision of the Art Gallery of Hamilton is to “reinstate art at the center of what we do”; we see this as an<br />
opportunity to use art as a starting point for a range of activities, with a commitment to excellence in<br />
curatorial research and practice, public programming and audience development.<br />
The AGH strives to make its collections, exhibitions, programmes and services accessible to our visitors with<br />
disabilities. We are committed to work in partnership with staff, volunteers and the community to identify,<br />
prevent and remove barriers to participation.<br />
In demonstrating leadership, the AGH is:<br />
• Integrating access so it will positively impact all people.<br />
• Focusing on innovative accommodation in the area of programme development.<br />
• Reviewing initiatives on an ongoing basis to meet and exceed, where possible, the compliance requirements<br />
of the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA).<br />
• Including enhancements and improvements to accessibility in the AGH budget.<br />
Definition of Disability<br />
“Disability” means,<br />
(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury,<br />
birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy,<br />
a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual<br />
impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a<br />
guide dog or other animal or on a wheelchair or other remedial appliance or device,<br />
(b) a condition of mental impairment or a developmental disability,<br />
(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using<br />
symbols or spoken language,<br />
(d) a mental disorder, or<br />
(e) an injury or disability for which benefits were claimed or received under the insurance plan established<br />
under the Workplace Safety and Insurance Act, 1997; (“handicap”).<br />
Ontario Human Rights Commission/Accessibility for Ontarians with Disabilities Act, 2005.<br />
Accessible Visitor Service at the AGH<br />
The AGH has had a long-standing commitment to accessibility for visitors with disabilities. Tactile tours,<br />
large print materials and FM audio receivers are examples of access initiatives available to our visitors with<br />
disabilities. The AODA Customer Service Standard now mandates a requirement to meet the needs of<br />
persons with disabilities with clearly defined policies and procedures by January 1, 2012. The Art Gallery of
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