WinMOD Software Maintenance Service_rel05.1_MRa_2011_en
WinMOD Software Maintenance Service_rel05.1_MRa_2011_en
WinMOD Software Maintenance Service_rel05.1_MRa_2011_en
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Datasheet <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> – 05/<strong>2011</strong><br />
<strong>WinMOD</strong> ®<br />
Mewes & Partner<br />
* technical support via telephone and<br />
e-mail hotline<br />
* unlimited access to the<br />
<strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter with download area<br />
* continuous update and upgrade of new software versions<br />
<strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong><br />
Release 5.1<br />
order number<br />
item<br />
WSYSTSWPS <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong><br />
The real-time simulation system <strong>WinMOD</strong> is continuously improved by Mewes & Partner.<br />
The fundam<strong>en</strong>tal developm<strong>en</strong>t targets are:<br />
• Continuous system developm<strong>en</strong>t for effici<strong>en</strong>t <strong>en</strong>gineering and usage of <strong>WinMOD</strong> simulation<br />
projects.<br />
• Continuous adaption and ext<strong>en</strong>sion to the developm<strong>en</strong>t of the automation systems.<br />
• Continuous integration of the PC technique, which is used as hardware platform.<br />
• Continuous adaption to <strong>en</strong>hanced versions of the operation system platform MS Windows.<br />
The purchase of the <strong>WinMOD</strong> System <strong>Software</strong> includes for the duration of 6 months the <strong>WinMOD</strong><br />
Standard <strong>Service</strong> consisting of the <strong>WinMOD</strong> Support via telephone and e-mail hotline as well as<br />
access to the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter with download area for the duration of 6 months as<br />
free of charge service.<br />
The <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> will provide these services to you beyond the 6 months<br />
period. This service keeps your <strong>WinMOD</strong> Systems up to date and you can also b<strong>en</strong>efit from the<br />
multiple provisions and supports of the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter.<br />
Mewes & Partner GmbH • Neu<strong>en</strong>dorfstr.15 • 16761 H<strong>en</strong>nigsdorf • Telefon 03302 / 2097-0 • Fax-111 • http://www.winmod.de
<strong>Service</strong> Description<br />
The <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> includes the following b<strong>en</strong>efits:<br />
• The <strong>WinMOD</strong> Support is at your disposal for the clarification of technical questions and for the<br />
solution of technical problems by telephone and e-mail hotline. You can also receive assistance by<br />
the shared desktop <strong>WinMOD</strong> Remote Support.<br />
The support via telephone and e-mail hotline is available from Monday until Friday 8:00 – 16:30<br />
excepted public holidays.<br />
• In the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter actual versions of the <strong>WinMOD</strong> System <strong>Software</strong>,<br />
<strong>WinMOD</strong> Configurations and <strong>WinMOD</strong> Add-Ons are provided for download in the area <strong>WinMOD</strong><br />
Product Support. Moreover you will find here also all actual manuals for the <strong>WinMOD</strong> System<br />
<strong>Software</strong>, <strong>WinMOD</strong> Configurations and <strong>WinMOD</strong> Add-Ons.<br />
• The area <strong>WinMOD</strong> System Coaching allows a fast learning, trial and understanding of <strong>WinMOD</strong><br />
projects. Differ<strong>en</strong>t <strong>WinMOD</strong> projects for all simulation elem<strong>en</strong>ts are shown in their variety. The<br />
<strong>WinMOD</strong> System Coaching is completed by videos about the typical workflows in <strong>WinMOD</strong>. It is the<br />
optimal complem<strong>en</strong>t to manuals and online support.<br />
• The <strong>WinMOD</strong> OCA Libraries in the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter provide prepared <strong>WinMOD</strong><br />
compon<strong>en</strong>ts for the areas process automation and factory automation. These compon<strong>en</strong>ts are op<strong>en</strong><br />
and can be easily modified in order to adjust to actual customer projects. They are characterized by<br />
large simulation depth and high accuracy.<br />
• The <strong>WinMOD</strong> Project Guidelines in the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter define the uniform<br />
<strong>WinMOD</strong> Project Standard, including the areas product design, structural conception and<br />
standardization of signal and type declarations as well as item designations (ID). These project<br />
guidelines help projects to adopt highly optimized workflows and to guarantee reproducible results<br />
and effici<strong>en</strong>t workflows.<br />
• The utilization of <strong>WinMOD</strong> Project and File Templates in the <strong>WinMOD</strong> Customer <strong>Service</strong> C<strong>en</strong>ter<br />
allows the fast creation of uniformly structured projects with common layout. They include file<br />
templates for device simulation, compon<strong>en</strong>t libraries and <strong>WinMOD</strong> Project files.<br />
All software compon<strong>en</strong>ts like <strong>WinMOD</strong> System <strong>Software</strong>, <strong>WinMOD</strong> Configurations and <strong>WinMOD</strong> Add-Ons<br />
bought for one <strong>WinMOD</strong> System are lic<strong>en</strong>sed by a single <strong>WinMOD</strong> System lic<strong>en</strong>se with a unique lic<strong>en</strong>se<br />
number. One <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> always relates to a single <strong>WinMOD</strong> System lic<strong>en</strong>se.<br />
Start of service:<br />
Wh<strong>en</strong> ordering <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> within the first 6 months after lic<strong>en</strong>se purchase, the<br />
<strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> continues the <strong>WinMOD</strong> Standard <strong>Service</strong>. In the case of a later<br />
ordering or of interruption of annual paym<strong>en</strong>t, an upgrade/update to the actual software version is required.<br />
Duration of service:<br />
The <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> is agreed for 2 years and will be automatically r<strong>en</strong>ewed for one<br />
year as long as it is not cancelled in due time.<br />
The <strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> can be cancelled in due time for the following year by the<br />
lic<strong>en</strong>see or by M&P without giving reasons up to 3 months before <strong>en</strong>ding of the actual service year.<br />
Mewes & Partner GmbH<br />
Neu<strong>en</strong>dorfstraße 15 • D-16761 H<strong>en</strong>nigsdorf<br />
e-mail: <strong>WinMOD</strong>@Mewes-Partner.de<br />
http://www.winmod.de<br />
Tel.: +49 – (0)3302 2097 0<br />
Fax: +49 – (0)03302 2097 111<br />
<strong>WinMOD</strong> <strong>Software</strong> <strong>Maint<strong>en</strong>ance</strong> <strong>Service</strong> <strong>rel05.1</strong><br />
©2010 Mewes & Partner GmbH • Alle Rechte vorbehalt<strong>en</strong> • Verw<strong>en</strong>dete Produktnam<strong>en</strong> und War<strong>en</strong>zeich<strong>en</strong> sind im Besitz ihrer jeweilig<strong>en</strong> Eig<strong>en</strong>tümer
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