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Medicare Advantage and Prescription Drug Plans December 28 ...

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Plan Communications User Guide Appendices, Version 6.3<br />

Plan Manager; <strong>Medicare</strong> <strong>Advantage</strong> (MA) <strong>Plans</strong> only – Contact regional Plan Manager for<br />

questions or issues related to the topics listed below:<br />

Table B-4: Plan Manager Contact Information<br />

<br />

Special Needs Plan questions, unless<br />

drug related<br />

<br />

Regional Premium Payment Option (PPO) Plan<br />

Questions, unless drug related<br />

<br />

MA Medical Savings Account (MSA)<br />

- Part C Plan manager issue, unless drug<br />

related<br />

<br />

Part C Managed Care Appeals Policy<br />

<br />

MA only Plan Finder Tool<br />

Account Manager (Part D <strong>Plans</strong> Only) – Contact Account Manager for questions or issues<br />

related to the topics listed below:<br />

Table B-5: Account Manager Contact Information<br />

Online Enrollment Center General Part D Information<br />

General Part D <strong>Medicare</strong> Information General Part D MMA Information<br />

General Part D Policy Questions Part D Managed Care Appeals Policy<br />

Part D vs. Part B <strong>Drug</strong> Coverage Health Insurance Portability <strong>and</strong> Accountability<br />

Act (HIPAA) Privacy<br />

Creditable Coverage Marketing Requirements<br />

Financial Solvency – Application COB Survey<br />

Plan Finder & Formulary<br />

<strong>December</strong> <strong>28</strong>, 2012 B-5 CMS Central Office Contact Information

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