2012 1st Quarter.pdf - Careers at DH Pace Company

Employee
NEWSLETTER
1st Quarter 2012
Ankmar • DH Pace Commercial Group • DH Pace Facilities Group • DH Pace Systems Integration Group • Overhead Door Group
E.E. Newcomer Enterprises, Inc. Family
of Companies
DH Pace Company, Inc.
Award Recipients from the
2011 Employee Appreciation Dinners
can be found on page 4
Team IMPACT • A Year in Review
2011 was a great year for our Team IMPACTs! Company-wide we
held over 80 events, which is almost double what we accomplished
in 2010! You donated time, money, support, and many household
items all in the name of kindness, and had fun while doing it. Thank
you for everything you’ve done to help Team IMPACT and your local
communities! Here are a few highlights from some of the activities
and events held throughout the year.
VOLUNTEERISM
MISSOURI HOTEL • Employees
from OHD-Springfield
volunteered at The Kitchen in
the Missouri Hotel, which is a
homeless shelter for families,
and The Kitchen is where
meals are served. They assisted
in serving the evening
meal and with clean up.
ANNUAL GARAGE SALE BENEFITING BACKSTOPPERS • OHD-St.
Louis held their annual garage sale and employees worked tirelessly
at the sales, as well as donated items. They were able to raise $1,069
for BackStoppers, an organization that supports families of firemen
and policemen who have been seriously injured or killed in the line
of duty.
TURNER SYNDROME AWARENESS •
OHD-Atlanta chose to support the Turner
Syndrome Society of the U.S. Turner Syndrome
(TS) is a chromosomal condition
in girls and women that is caused by a
complete or partial absence of the second
sex chromosome. ATL employees
participated in a walk to raise awareness
called “Walk for Ferrial”, raised $1,112
for the society, and recognized TS Awareness
Day by wearing lilac shirts or ribbons
in the office
and field.
Article continued
on page 2. . .
In 2011, total company sales increased by
$12 million, or 7%, to just over $184 million,
primarily on the strength of our aftermarket
businesses. Our new construction
businesses were flat in 2011 after shrinking
significantly the prior year due to the
dramatic fall off in construction activity.
It is encouraging to see our sales once
again increasing, while many of our competitors
are still experiencing flat to declining
activity levels.
The overall U.S. economy is growing
slowly with prospects for near-term improvement
uncertain. In this environment,
it is critical we continue to sharpen our
focus on delivering great customer service,
controlling costs by eliminating
wasted time and expense, and re-investing
those savings into improving our competitive
position in the marketplace.
We made significant progress with this
approach in 2011 and it will be the key for
our success again this year.
In the first half of 2012, we have several
exciting initiatives coming to fruition.
These include: implementing a new software
system in our Entry Door Systems
business; relocating our St. Louis division
to a larger and updated facility; and
launching a new company-wide branding
program, just to name a few.
We will also continue hiring new employees,
expanding training programs for
existing employees, and purchasing additional
vehicles to expand our fleet.
While the direction of the economy may
be uncertain, the direction of our organization
is clear. We are once again a growing
and expanding organization with
much to be thankful for and much still left
to accomplish.
Thank you for your contribution to our
successes in 2011 and your commitment
to working together to convert the opportunities
of this New Year into reality.
Rex Newcomer • CEO • DHPace Company

2011 RECAP
continued from front page . . .
CANCER AWARENESS AND DONATIONS • Several divisions supported
causes to raise money and awareness for cancer:
Atlanta held a breakfast in
honor of Joann Walker—an
employee who passed away
in October 2011—and Ovarian
Cancer Awareness.
Denver employees celebrated
Lizzy Fun Day by contributing
refreshments and
prizes for a carnival
fundraiser to benefit a local child who was recently diagnosed with
cancer.
St. Louis employees supported a young girl suffering from cancer
by collecting pop tabs to help pay for her chemotherapy treatments.
They also supported The American Cancer Society by holding a raffle
for two St. Louis Cardinals tickets raising $60, hosted an employee
breakfast in memory of Pap Pashia—a STL employee who passed
away in March 2011—where employees donated almost $300, and
collected $866 from employees in exchange to wear jeans to work.
Kansas City divisions held a silent auction of items donated by employees.
A total of $1,214.74 was raised and was donated to the
American Cancer Society by the
Team IMPACT Relay for Life
team. Relay for Life was a 12-
hour event where walkers arrived
packed with games, food,
and energy. Someone from the
team had to be walking on the
track at all times. The team
grilled, walked, and remembered
those who lost their lives
to cancer and celebrated those
that had beaten it.
Thank You for
In Kansas City, the need in
Joplin brought together all
the KC divisions for record
breaking results. They collected
various items, such as
water, baby supplies, clothing,
and bedding to donate to
the relief, and accepted donations
for a pancake breakfast,
which raised $1,253.42!
Both Springfield divisions worked together and collected food, bottled
water, personal hygiene items, diapers, and clothing. All items
were donated to Convoy of Hope to assist the families in Joplin.
Denver employees raised $240 for the relief effort by having $5
Thursdays Jean Day during the month of June.
RONALD MCDONALD
HOUSE • Colorado cooked
and served breakfast of
scrambled eggs, bacon, and
French toast for 15 residents
at the Denver Ronald Mc-
Donald House.
Kansas City employees
held a bake sale in which
volunteers and Team IM-
PACT members baked goods and donated them to the employees. The
money raised was used to purchase food items to prepare two dinners
for families staying at the local Ronald McDonald House.
JOPLIN TORNADO RELIEF • After the tornado left devastation in
Joplin, MO, many employees united to help Joplin residents affected
by the tornado. St. Louis held
a food drive and 20 employees
donated their time on a Saturday
to hold their event in the
parking lot of a local Shop and
Save grocery store. Countless
items of food were donated by
employees, as well as the public,
and over $1,000 was
raised. An Overhead Door delivery
truck was used to transport
the items collected.
BLOOD DRIVES • St. Louis
and Wichita each held two
blood drives, and both
Springfield divisions combined
to hold four blood
drives throughout the year.
In total, over 100 units of
blood were collected.
PAGE 2 • 1st Quarter 2012

Participating!
MISCELLANEOUS DRIVES • Team IMPACTs across the Company organized
several drives where employees donated needed items for
organizations and people:
Numerous divisions had Toy Drives: Denver participated in Toys for
Tots, and donated toys to CASA (a child advocacy program that works
with foster children); Phoenix donated toys to St. Joe’s Hospital; Wichita
donated toys to the Wichita Children’s Home; and OHD-Springfield
donated toys to a local family.
Atlanta employees donated phones for the local chapter of the Red
Cross.
Atlanta donated cat and dog food for a local rescue shelter; and
Kansas City donated animal supplies to Wayside Waifs.
St. Louis employees held a food drive for the Centennial Christian
Church.
Wichita employees donated food to two local families.
Kansas City, Springfield, and Phoenix employees donated school
supplies.
Kansas City employees donated toiletries for Safe Haven, a
women’s shelter; Phoenix employees did the same for a local homeless
shelter; as did OHD-Springfield employees for their local Salvation
Army.
Phoenix employees donated water for those in need in their community.
Denver employees donated books to The Friends of Jefferson County
Public Library.
Denver employees donated food to benefit the Food Bank of the
Rockies; OHD-Springfield employees did the same for their local Salvation
Army.
Kansas City, Wichita,
and both Springfield divisions
participated in the
Sole Food Shoe Drive and
collected about 1,400 lbs.
of used shoes. These were
sold to provide 2,800
meals for distribution
through Friends Against
Hunger.
2011 RECAP
WELLNESS
ZUMBA CLASS • Denver employee
Andrea Zuberka is licensed
to train in the technique of Zumba
and conducted a 30-minute session.
Everyone who joined in had
a great time while getting fit and
healthy.
BIGGEST LOSER • Kansas City and
Denver employees participated in a Biggest Loser Competition. All together,
35 employees worked out and developed healthy eating habits
in hopes of taking the crown as the Bigger Loser!
HEALTHY COMPETITION • Kansas City divisions competed in a
Healthy Competition yet again this year and stepped it up by limiting
what would count for hours exercised. This year no chores or routine
items counted! They had a total of 20 teams, with one winner
from each building, and one overall winner. The teams tracked their
total hours of activity each week for six weeks and turned in their totals
on Fridays. One designated Team IMPACT member from each
building tracked the hours accrued on a map of North Kansas City,
where each square counted as three hours.
YOGA • A 45-minute yoga class was held on Mondays during the
lunch hour for Kansas City employees who wanted to participate.
TEAM BUILDING
SUMMER COMPANY PICNIC • Kansas City held their summer picnic
at The Zoo. A total of 305 employees and family members met at the
reserved location for food, face painters, and animal chats, and the
spent the rest of the day with
family or co-workers at the Zoo!
PCOM-Springfield employees
enjoyed their summer picnic at
a Springfield Cardinals game.
Phoenix organized a fantastic
get-together for employees and
had a great turnout.
FESTIVE SWEATER/SECRET
SANTA • Denver employees
participated in a Festive Sweater Contest and a Secret Santa gift exchange.
PUMPKIN CARVING CONTEST • Atlanta employees split into departments,
selected someone to represent them and carve a pumpkin.
Employees even dressed up for a costume contest. A panel of judges
selected the winners.
CHRISTMAS TREE DECORATING • Atlanta employees brought in ornaments
and decorated the office Christmas Tree.
SOFTBALL LEAGUE • Kansas City employees formed a co-ed softball
team and participated in a local league. They were the winners of the
losers bracket!
1st Quarter 2012 • PAGE 3

Employees Receive Awards
at Annual Dinners
During the Employee Appreciation Dinners held in January and February, several awards were presented to employees in recognition of
their achievements in 2011. Congratulations to the following employees:
Ankmar-Denver/Colorado Springs/Loveland
Due to inclement weather, this dinner had to be rescheduled.
Award recipients will be announced in the 2nd Quarter newsletter.
DH Pace Company - Home Office
• Commitment to Excellence
• Emily Bailey, Chris Fatool, Brian Gillespie, Rhonda Johnson, Brenda Schindler
DH Pace Company - Springfield
Paul Senne • Employee of the Year
Misty Kensinger • Rising Star Award
Tim Hamilton • Golden Glove Award
Deanna Sliger • Commitment to Excellence
Trishia Roberts • Customer Service Award
DH Pace Company - Tempe
John Magnee • Employee of the Year
Teresa Valadez • Golden Glove Award
Mike Sarlan • Rookie of the Year
Andrew Ketchum • Customer Service Award
Travis Thiel • Commitment to Excellence
Brent Sheets • PSI Salesman of the Year
Darren Falkenburry • PDS Salesman of the Year
Joe Jessen • Top Field Employee of the Year
Sal Armijo • Service Technician of the Year / Sales Leader
DH Pace Company - Kansas City
Chris Deterich • Employee of the Year
Brenda Mayorga • Rookie of the Year
Zach Holden • Golden Glove Award
• Commitment to Excellence
• Elizabeth Adams and Carlene Tresnak
• Customer Service Award
• Shelley Austin, Mike Bunce, Laura Coleman,
Aaron Decker, Alan Kastler, and Jeff Shaul
Elizabeth Adams • Excellence in Sales Award-5 Stars
Carlene Tresnak • Excellence in Sales Award-4 Stars
Trisha Crain • Excellence in Sales Award-2 Stars
Carol Sanders • Excellence in Sales Award-2 Stars
Craig Conrad • Project Manager of the Year
• Project of the Year: Fort Sill Dental Clinic
• Mark Emmerich, Ryan Locke, Max Mallory,
Simon Wells, and Andrea Zuberka
DH Pace Facilities Group
Brian Adrian • Employee of the Year
Valerie Bowles • Rookie of the Year
Toni Dragoo • Rising Star Award
Laurie Muehlich • Commitment to Excellence
Carey Krovatin • Outstanding Customer Service
Overhead Door Company of Atlanta
Kathy Boylen • OHD Employee of the Year
Mark Rudd • PSI Employee of the Year
J.R. Powers • Rookie of the Year
Overhead Door Company of Atlanta (continued)
Jacob Keene • Golden Glove Award
Mark Meister • The Edgar Rieffel Memorial Award
Bobby Young • Residential Installer of the Year
Antonio Weaver • Commercial Installer of the Year
Kenny Harrison • Commercial Entry Door Field Employee of the Year
Jon Ruble • Residential Service Technician of the Year (All Around)
Sergei Lebedev • Residential Service Technician of the Year (Top Revenue)
James Giddens • Commercial Service Technician of the Year (All Around)
T.J. Justus • Commercial Service Technician of the Year (Top Revenue)
Phillip Steckbauer • Residential Sales Representative of the Year
Gary Wright • Commercial Sales Representative of the Year
Don Hicks • Service Sales Representative of the Year
Overhead Door Company of Kansas City
Tim Brooke • Employee of the Year
Jason Wilmes • Customer Service Award
• Commitment to Excellence
• Stephanie Chapman, Ericka Smith, Carol Turpin,
and Stephanie Wright
Julie McGinnis • Rookie of the Year
Steven Falk • Rising Star Award
Chad Shiner • Curt Carey Award
Sean Leslie • Residential Installer of the Year
Jason Moore • Commercial Installer of the Year
Greg Lee • Residential Service Technician of the Year
Curt Keller • Commercial Service Technician of the Year
Kirk Soares • Top Service Technician Sales Leader-Residential Products
Roy Haselhorst • Top Service Technician Sales Leader-Commercial Products
Ed Forsyth • Outstanding Sales Performance-Residential Products
Steve Whitfield • Outstanding Sales Performance-Commercial Products
Overhead Door Company of St. Louis
Jo Ann Schuessel • Employee of the Year
Mark Dent • Rising Star Award
Lesa Clavin • Commitment to Excellence
Clayton Bartell • Phoenix Award
Mark Gantner • Installer of the Year – Residential Products
Mike Crosby • Installer of the Year – Commercial Products
Alan Zahn • Residential Service Technician of the Year
Scott Vogler • Commercial Service Technician of the Year
Bob Best • Top Residential Service Technician/Sales Leader
Mike Kotyk • Top Commercial Service Technician/Sales Leader
Brian Price • Outstanding Sales Performance-Residential Products
Greg St. Amand • Outstanding Sales Performance-Commercial Products
Overhead Door Company of Springfield
Jeff Begley • Employee of the Year
Joe Daniels • Rising Star Award
Don Sartin • Salesman of the Year
Tom Reeves • Technician of the Year
Overhead Door Company of Wichita
Jason Truman • Employee of the Year
Tracie Bush • Rising Star Award
Dustin Carmichael • Salesperson of the Year
Michael Bohannon • Technician of the Year
PAGE 4 • 1st Quarter 2012

EEN Comprehensive Health and Welfare Plan
Summary Annual Report
This is a summary annual report for E.E. Newcomer Enterprises, Inc. Comprehensive Health and Welfare Plan, Employer Identification Number
43-1190931, Plan No. 501 for the period July 1, 2010 through June 30, 2011. The annual report has been filed with the Employee Benefits
Security Administration, U.S. Department of Labor, as required under the Employee Retirement Income Security Act of 1974 (ERISA).
Insurance Information
The plan has contracts with BlueCross BlueShield of Kansas City, Connecticut General Life Insurance Company, EyeMed Vision Care, and Life
Insurance Company of North America to pay claims incurred under the terms of the plan. The total premiums paid for the plan year ending
June 30, 2011 were $4,672,809.
Because they are so called “experience-rated” contracts, the premium costs are affected by, among other things, the number and size of
claims. Of the total insurance premiums paid for the plan year ending June 30, 2011, the premiums paid under such “experience-rated”
contracts were $4,100,459 and the total of all benefit claims paid under these contracts during the plan year was $3,139,350.
Your Rights to Additional Information
You have the right to receive a copy of the full annual report, or any part thereof, on request. Included in that report is insurance information,
including sales commissions paid by insurance carriers.
To obtain a copy of the full annual report, or any part thereof, write or call the office of E.E. Newcomer Enterprises, Inc., at 1142 Clay Street,
North Kansas City, MO 64116-4133, or by telephone at (816) 221-0543. The charge to cover copying costs will be $7.50 for the full annual
report, or $0.25 per page for any part thereof.
You also have the right to receive from the plan administrator, on request and at no charge, a statement of the assets and liabilities of
the plan and accompanying notes, or a statement of income and expenses of the plan and accompanying notes, or both. If you request a
copy of the full annual report from the plan administrator, these two statements and accompanying notes will be included as part of that
report. The charge to cover copying costs given above does not include a charge for the copying of these portions of the report because these
portions are furnished without charge.
You also have the legally protected right to examine the annual report at the main office of the plan (E.E. Newcomer Enterprises, Inc.,
1142 Clay Street, North Kansas City, MO 64116-64133) and at the U.S. Department of Labor in Washington, D.C., or to obtain a copy from
the U.S. Department of Labor upon payment of copying costs. Requests to the Department should be addressed to: U.S. Department of
Labor, Employee Benefits Security Administration, 200 Constitution Avenue, N.W., Public Disclosure Room #N1513, Washington, D.C. 20210.
Ultipro Update
Having Problems Logging into Ultipro?
Please make sure you are using the correct URL address. The address for Ultipro changed in July to http://u.dhpace.com. If you saved
the old URL as a favorite or short-cut, you will have to delete it and save the new address instead.
Forgot Your Password?
There is a new feature on Ultipro that allows the user to reset their password from the login page.
1. Click on the “Forget Your Password?” link.
2. Type in your user name and hit submit.
3. You will receive an e-mail with a secure link to change/reset your password using your work e-mail address. If you don’t have a
work e-mail address, you’ll receive the info via your home e-mail address you provided to the Company. The e-mail will come from
hostingsupport@ultipro.com.
IMPORTANT: The new “password reset” feature requires that you have a valid e-mail address on file. Otherwise, you will have to contact
the Corporate IS Help Desk (Ext. 1567) to reset your password.
1st Quarter 2012 • PAGE 5

Getting in Touch
with Your Inner PC
A few training tips to help in the day-to-day struggle with your most frequently used tool—your workstation.
For those of us who are visually oriented . . . Scenario: You are staring at a worksheet filled with data and you want to quickly, and easily,
see all entries that conform to a particular set of criteria without searching until you are blue in the face. Conditional Formatting to the
rescue! While there are many conditional formatting options available, we will focus on the “equal to” option that will highlight just the data
that is equal to the desired criteria. For this example, let’s assume that you want to find all items ordered on January 2, 2009.
• Highlight the row that contains the desired data .
1
• Notice that the data criteria you entered in step has now become
highlighted in red ».
6
• From the Home tab on the ribbon, click on the Conditional Formatting
icon to expand the menu ·.• In the list that appears,
select Highlight Cells Rules ¸, then select Equal To... ¹
in the next list, and a new pop-up box will open.
2
To remove the conditional formatting:
• Repeat steps · and ¸ from above.
• Then expand the Clear Rules option ¼.
• Now select Clear Rules from Selected Cells ½.
3
4
7 8
• Enter the desired search criteria in the first field º, then click OK.
5
NOTE: “Clearing Rules” permanently removes all conditional formatting
from the selected area. If new formatting is desired, you
will need to re-establish the conditional criteria from scratch.
Just the Numbers...
4Q11 Training Data
• 365.5 hours of in-house training
• 85.5 hours of vendor training
PAGE 6 • 1st Quarter 2012

Persistence and Professionalism
Turn to PO - Finally!
Years ago, when I managed on the Overhead
Door side of our business, I heard stories
about a salesperson that posted such
great stats and wooed such large customers,
that in my mind’s eye he was larger than
life.
Then I met him. Physically he was not
imposing like I had imagined him to be. His
voice did not boom a baritone fitting of an
opera star. He didn’t fly or even clear buildings
in a single bound. I was let down—at
first.
I got to know him, really know him.
Worked side-by-side in the “trenches” with
him. Really see him in action. I realized he
is imposing—a “giant” in sales within the
door industry.
His voice, though quiet and unassuming,
booms with compassion and sincerity
for the customer’s needs and a confidence
that he will create a fitting solution. He
doesn’t fly, although he does tend to drive
fast (sorry), and he definitely knows his way
“around” a building, if not “over” it.
I am speaking of Don Hicks in our Overhead
Door office in Atlanta.
In my responsibility to encourage division
participation in commercial service
programs, I had the fortune of having Don
engaged in promoting these programs—especially
FireCheck ® inspections for firerated
doors—with some of his larger
accounts.
When I say it is a long sales cycle to get
this kind of program accepted and integrated
into such large facilities as what
Don deals with in Atlanta, I mean LONG!
Don and the entry door team in Atlanta
(Mark Phillippe, Ryan DiCocco, et al)
worked with one account for over three
years before getting the first repair/replace
purchase order.
In one year, presentation after presentation,
call after call was made. Near the end
of year two, they finally enrolled them in the
inspection program. During year three, the
inspection of the doors was completed, and
we are talking about a customer that is so
large it has it’s own fire department and zip
code!
Now, just after the first of the new year,
they have received the first in what is hoped
to be many profitable repair orders.
The persistence and professionalism that
Don Hicks and the Atlanta team have
shown to get to this point may not warrant
a cape and masked costume, but their dedication
to the customer relationship, the program,
and the company, does.
Thanks to all who have embraced the
challenge that is Service Programs, and
especially to Don and the folks in Atlanta
that have shown us the way!
If you have any questions/comments
about Lean Six Sigma, surveys, codes,
or have an improvement idea, please
contact Jerry Rice at jerry.rice@dhpace.com,
or call 816-480-2606.
Blue KC Pharmacy Changes
Medication Tier Changes
Effective March 1, 2012
Our insurance plan’s Prescription Drug List is grouped into different levels, or tiers,
and is designed to help you better understand which drugs can save you money while
providing the same benefits. Brand name medications are classified as Tier 2 and Tier
3 drugs, with Tier 3 drugs having the highest cost sharing.
Brand Name Drugs moving from Tier 3 to Tier 2
(Using these medications will save you money)
• Victoza — Insulin Product
• Tradjenta — Diabetes
Brand Name Drugs moving from Tier 2 to Tier 3
(Members have higher cost share after March 1, 2012)
• Apidra — Diabetes
• OsmoPrep — Bowel Preparation
Therapy Areas Requiring Step Therapy
(Members must try and fail a first line alternative before using a brand name drug)
• Nuvigil before Provigil — Stimulates
• Fibrate Class — Cholesterol
• Topical Acne — Acne
• Topical Corticosteroids — Eczema, Skin Rash
Drugs Requiring Prior Authorization
(Members must get an approval before filling a prescription for a brand name drug)
• Suboxone — Addiction
1st Quarter 2012 • PAGE 7

Reduce the Risk of Injury
It’s obvious that the majority of our injuries and exposure can exist on our worksites where team members are often required to engage in
strenuous manual labor. A job where most of the tasks are completed from sitting in a chair in a climate controlled environment seems to
be a little less dangerous. According to data from the Bureau of Labor Statistics, approximately 80,000 injuries occur per year to office and
administrative workers.
Here are some steps, in addition to ergonomics, that you can take to reduce the risk of injury in the office environment.
FALLS
Stay Clutter Free • Boxes, files, and
various items can create a tripping hazard.
Prevent build-up of clutter and keep walkways
clear by storing materials in their
proper location.
Step On Up • Standing on chairs—particularly
rolling office chairs—is a significant
hazard. Always use a stepladder for
those items out of reach.
STRUCK/CAUGHT BY
Shut the Drawer • Boxes, files, and
various items can create a tripping hazard.
Prevent build-up of clutter and keep walkways
clear by storing materials in their
proper location.
Safe Stacking • Proper storage of
heavy items can help reduce the number of
office injuries. Store heavy objects closer to
the floor and never exceed load capacity of
file cabinets.
Milestone Anniversaries for 1Q12
30 Years
Nelson Newcomer • PACE-Corporate
25 Years
Ernie Allen • OHD-Kansas City
Keith Carey • OHD-Kansas City
Gary Wright • OHD-Atlanta
Dan Schmidt • OHD-Kansas City
20 Years
Bud Becker • OHD-St. Louis
Keith Lawrence • ANK-Denver
Alan Zahn • OHD-St. Louis
15 Years
Jeff Van Buren • OHD-Atlanta
John Duenwald • OHD-St. Louis
Wilma Howard • OHD-Atlanta
Brenda Schindler • PACE-Corporate
Kirk Sprich • OHD-St. Louis
Laura Stewart • PACE-Corporate
Shane Stone • OHD-Kansas City
Bruce Wegner • ANK-Denver
10 Years
Pat Alarid • OHD-Atlanta
Brian Fuller • PACE-Corporate
Mark Gantner • OHD-St. Louis
Ryan Keller • OHD-Kansas City
Shawn Koval • PFG-Kansas City
Larry Range • OHD-St. Louis
Patty York • OHD-St. Louis
5 Years
Bret Anthony • PACE-Tempe
Shelley Austin • PCS-Kansas City
Mike Bodley • PCS-Kansas City
Rob Boyet • OHD-St. Louis
Kathleen Clay • PCS-Kansas City
Brian Dibben • OHD-Kansas City
Jeff Forrester • PACE-Tempe
Ryan Glendenning • OHD-Springfield
Chris Gronhagen • ANK-Co. Springs
Beth Holt • PACE-Corporate
Ron Kovarik • PACE-Tempe
Alex Lasiter • OHD-Springfield
Seth Olson • ANK-Denver
TJ Quintana • PACE-Tempe
Miles Rush • PACE-Corporate
Travis Thiel • PACE-Tempe
Mike Vandermeer • PACE-Tempe
VISION
Correctly Position Monitors • Place
monitors slightly below eye level and 20”-
26” from your eyes. The resting position of
your eyes is a few degrees below the horizon
when you’re looking straight ahead.
Minimize Screen Glare • Glare is one
of the major causes of eye strain. To minimize
strain, avoid positioning monitors opposite
open windows, or be sure to always
close the shades.
Increase Font Size on Computer •
Small font size on the computer can strain
both your vision and your neck, as we tend
to pull the head forward to view smaller
print. A simple adjustment in font size can
eliminate all this.
FIRE SAFETY
Maintain Cords in Good Repair •
Cords should be inspected for wear and
taken out of service if they are frayed or
have exposed wire. Make sure cords are not
overloading outlets. The most common
causes of fires started by extension cords are
improper use and overloading.
Inspect Space Heaters • If space
heaters are being used, verify the devices
have a switch that automatically shuts off
the heater if the heater is tipped over. Make
sure these are not placed near combustible
materials, such as paper.
Never Block Fire Sprinklers • Furniture
and tall stacks of materials can block
the range of fire sprinklers, reducing their
effectiveness in the event of an emergency.
Objects should never be placed higher than
18” below sprinkler heads to allow a full
range of coverage.
Do Not Block Escape Routes or Prop
Open Fire Doors • Items should never be
stored along an emergency exit route. These
paths should remain free of clutter.
PAGE 8 • 1st Quarter 2012

Healthy Smiles!
Ten Great Reasons to Have Your Teeth Cleaned!
Good oral hygiene is important, not only for looks, but for general health as well.
Poor oral hygiene can lead to a variety of dental and medical problems,
such as gum disease, infection, bone loss, heart disease, strokes, and more.
Regular check-ups and cleanings can prevent these problems,
as well as provide you with good oral hygiene.
1. To Prevent Oral Cancer
According to The Oral Cancer Foundation, someone
dies from oral cancer every hour of every day in the
United States alone. When you have your dental
cleaning, your dentist is also screening you for oral
cancer, which is highly curable if diagnosed early.
2. To Prevent Gum Disease
Gum disease is an infection in the gum tissues and
bone that keep your teeth in place and is one of the
leading causes of adult tooth loss. If diagnosed early, it
can be treated and reversed. If treatment is not received,
a more serious and advanced stage of gum disease
may follow. Regular dental cleanings and
check-ups, flossing daily, and brushing twice a day are
key factors in preventing gum disease.
3. To Help Maintain Good Physical Health
Recent studies have linked heart attacks and strokes
to gum disease, resulting from poor oral hygiene. A
dental cleaning every six months helps to keep your
teeth and gums healthy and could possibly reduce
your risk of heart disease and strokes.
4. To Keep Your Teeth
Since gum disease is one of the leading causes of tooth
loss in adults, regular dental check-ups and cleanings,
brushings, and flossing are vital to keeping as many
teeth as you can. Keeping your teeth means better
chewing function and ultimately, better health.
5. To Detect Dental Problems Early
Your dentist and hygienist will be able to detect any
early signs of problems with your teeth or gums. Early
detection of cavities, broken fillings, and gum disease
are easily treatable. If these problems go untreated, root
canals, gum surgery, and removal of teeth could become
the only treatment options available.
6. To Maintain Good Oral Health
Your dental hygienist will help to ensure that you are
maintaining your good oral health by visual examination
and comparing your previous dental check-ups. If
you are falling off track with your oral hygiene, he/she
will help put you back on the right path.
7. To Use Your Dental Insurance Plan
Dental insurance plans usually pay for all or most of
the cost of dental cleanings and check-ups every six
months. Take advantage of this and save a lot of money
in the long run by avoiding costly dental procedures
that can result from poor oral hygiene.
8. To Create a Treatment Plan
If your dentist diagnoses any problems in your month,
he/she will most likely give you a treatment plan. This
treatment plan should have the cost of each procedure
that you will need, so that you can discuss financial
arrangements with the front office.
9. To Have a Bright and White Smile
Your dental hygienist can remove most tobacco, coffee,
and tea stains. During your cleaning, your hygienist
will also polish your teeth to a beautiful shine.
The result? A white and brighter smile!
10. To Prevent Bad Breath
Dental studies show that about 85% of people with persistent
bad breath, also known as halitosis, have a dental
problem that is to blame. Good oral hygiene is
essential in preventing bad breath. Regular check-ups
and cleanings are the best way to make sure that you
are maintaining good oral hygiene.
1st Quarter 2012 • PAGE 9

DH Pace Company, Inc.
1142 Clay
North Kansas City, MO 64116
Return Service Requested
DH Pace Company Values and Policies
As a new year unfolds, it is a good time to reflect on the values and policies that represent the culture at D.H. Pace Company. It is understood that
we all believe and abide by these core values and translate them into our daily behaviors. D.H. Pace Company believes these values and policies
will help the Company and its employees succeed.
CORPORATE VALUES
WE BELIEVE in providing a safe and secure environment with challenging
opportunities for every employee in the organization.
WE BELIEVE in providing an environment that encourages openness,
self-discipline, and personal growth for every employee in the organization.
PHILOSOPHY STATEMENT
“To respond to the needs of our customers by providing the best service, the
best products, and the best installation in a friendly, courteous, professional
and efficient manner. Although we are in business to make a profit, we must
never lose sight of the fact that the customer is the one who pays our wages.
Our treatment of the customer and our employee interaction should always
reflect this theory.”
WE BELIEVE in respecting the value every employee contributes to all
our corporate objectives every day.
WE BELIEVE that meeting our customers’ needs by providing timely
and superior service, the best product, and the utmost respect for
each customer must be our number one objective every hour of every
day.
WE BELIEVE each of us throughout the organization must “care
about each other and respect each other” for our company to live
each day by the beliefs set out above.
WE BELIEVE our company can achieve its profit objectives and operate
day-by-day with a very high standard of ethical and moral values,
and that these will be in harmony, one with the other,
day-by-day, week-by-week, month-by-month, and year-by-year.
EEO POLICY STATEMENT
DH Pace Company, Inc., is an Equal Employment Opportunity employer. It
is our policy to provide equal opportunity to all employees and applicants
and to prohibit any discrimination because of race, color, religion, sex, national
origin, age, marital status, genetic information, disability, or protected
veteran status. Employees will be treated on the basis of their job-related
qualifications, ability, and performance. It is also our policy that sexual harassment
or any other kind of harassment, including harassment based on
sexual orientation will not be tolerated. The foundation of these policies is
our commitment to treat everyone fairly and equally and to have a biasfree
work environment. If you believe you have been discriminated against,
you are urged to bring the matter to the attention of your manager or your
Equal Employment Opportunity coordinator.
PAGE 10 • 1st Quarter 2012