The Team's Board Report - Mainfreight

From: Brendan W
Sent: Monday, 9 May 2011 12:34
To: Grant Smith [MFT AKL]; Maree Toa [MFT AKL]
Subject: VABS - Brendan, Reagan Somers (Silverdale) Exceptional Service
Good afternoon Grant and Maree,
Reagan provided your contact information as we had requested the channel
to comment regarding his exceptional and consistent level of service to our business.
Recently, due to an error on our part, we had instructed for two consignments to be shipped to Invercargill,
when in fact one piece was to be delivered to Lower Hutt and the other to Invercargill. We were able to
make contact with Reagan after trading hours to try and prevent the misdelivery of the goods. It turned out
that it was ‘no problem’ for Reagan to correct/create consignment notes and address labels to rectify the
error, which saved us from embarrassment and avoided extra cost and delay for our customer. He also
made sure that the transport staff were made aware of the mistake to ensure correct billing to our account.
We have been a loyal Mainfreight customer since our inception in 2003 and I am pleased to confirm that we
will remain so with drivers of Reagan’s calibre handling our business.
Thank you.
Best regards, Brendan
Manager
Brasaw Pty Ltd
4 Earle Court
TALLAI QLD 4213
Dr Brian Whelan - Mobile
0419 344 048
Sandra Whelan - Mobile
0439 994 905
Telephone (07) 5559 1366
brasaw@optusnet.com.au
Paul Fraser
Mainfreight Logistics
11 Inghams Place
HEMMANT QLD 4174
Dear Paul,
We advise you that of close of business Friday 11 February 2011 that the account held in the
name of Brasaw Pty Ltd (account number 0741896) is to transfer to Klen International who
will be responsible for all accounts from Sunday 13 February 2011.
We would like to take this opportunity to thank you and the staff at MFL Hemmant for the
truly wonderful support your logistics company has been to our business. Both you and your
staff really do go ‘above and beyond’ in the servicing of your customers. You all make it easy
to do business with you and to our customers.
At any time in the future we need a logistics company or if we know of anyone that is looking
for logistics we certainly will always highly recommend MFL Hemmant.
Once again, a very sincere thanks to you and your staff. It has been an absolute pleasure
working with you all and we will miss this working relationship.
All the very best to the team at MFL Hemmant in their future endeavours.
Warm regards always,
Brian & Sandra Whelan
BRIAN & SANDRA WHELAN
10 February 2011